The guy at the counter with glasses and a lazy eye was rude and even made some remarks that made me feel uncomfortable. I told front desk but I doubt anything was done
FRANCISCO I | Overall ExperienceSelf Storage Units in Redwood City, CA, 94063
U-Haul Moving & Storage of Redwood City
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Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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Sequoia Self Storage
1775 Broadway St, Redwood City, CA 94063 View Available Units
(U-Haul Neighborhood Dealer)0.8 miles from this location -
U-Haul Moving & Storage of Belmont
554 El Camino Real, Belmont, CA 94002 View Available Units4.7 miles from this location -
U-Haul Moving & Storage of Thornton
4833 Thornton Av, Fremont, CA 94536 View Available Units12.1 miles from this location -
U-Haul Moving & Storage of Fremont
44511 S Grimmer Bl, Fremont, CA 94538 View Available Units14.7 miles from this location
Storage Customer Reviews
- 3.5 Average Customer Rating
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The after hours security keypad is malfunction making it impossible to access my storage unit.
Paul J | First ImpressionsKeep Up the Good Work
David N | First ImpressionsI have been working with Uhaul for over tens years, and will keep working with them. They were very helpful when I was moving Our Homeless" off the street into their homes, apartments, rooms, etc. Thank you Uhaul!
Thomasina D | Overall ExperienceI reserved my space online. When I arrived to look at the unit before moving items, the code I was emailed didn't work. I went into the office to speak with the rep at the counter and let him know my situation. He didn't say much but handed me a card to gain access and how to use it. I was able to get in. I was aware my unit was on the second floor, but there was no elevator. When I opened my unit, trash from the previous tenant and the top was chain link fence (not a solid ceiling) with trash on top of it. This wouldn't work for me. I went back to the office and explained I could't use a unit upstairs without an elevator. There was space on the ground floor however it was more expensive. Based on the condition of the upstairs unit, I decided this wasn't the facility for me. I thanked the gentleman and he canceled my unit. I now know why the space was so inexpensive.
Kathy N | Overall ExperienceThe staff member that assisted me was rude and argumentative when I told him I was entitled to a promo he did not want to give me. I had to repeatedly direct him to the UHAUL website for reference until he finally applied it for me.
KIMBERLY J | First ImpressionsThe staff at the Redwood City store have been outstanding. After a couple of visits to the Mountain View store, I realized that they might be exceptional, but perhaps MV is just understaffed. The place was well-lit, but not the unit. I found rat feces on my stuff when I emptied the unit, but no damage worth mention. Again, kudos+ to the RWC staff!
Raymond K | Overall ExperienceI love the staff at that location. They’re very great.
MARCUS V | Overall ExperienceI reserved and confirmed a medium storage unit the day before and on the day of my move in. After check in, it turns out the storage unit is still locked. The attendant told me to come back in a few days which is not feasible for me since I am coming out of state. I had to rush to the closest storage unit at Belmont, CA and have to store my things there instead
Rajany D | Overall ExperienceThe manager was awesome and the staff was very helpful. They really assisted in finishing my cross country moving experience. They made the closing out process so easy. Thank you!
TIMOTHY Z | First ImpressionsGreat local staff
Andrew H | Overall Experiencehorrible experience. I found a dead rat in my storage unit and a month later someone broke into my unit and stole all my belongings. Facility manager Nicolas Lopez doesn't do his job at all, he was never available by any way - never on the site, neither answering calls, texts or emails. I didn't received any help I needed
Olga P | Overall Experience