Customer Reviews for U-Haul Moving & Storage of Rio Vista

Rating:

5.0

Jeffery, the manager, I think, couldn't have been any nicer and accommodating!! He is a gem!

Rating:

5.0

All of the staff are extremely friendly and professional. I have had storage units for 25 years. This is by far the best storage facility I have been to around the country. The new facility has drive in bays to back into the building to get out of the weather. Plenty of new dolly carts to facilitate unloading.

Rating:

1.0

Everything,,,can be improved..I had my Father in-law lined up to pick up the truck and the day before scheduled pick up I was called and told the the truck needed to be picked up at another place. I asked if they could bring the truck to the original place since he had all of the information. They told me no our trucks cant be picked up at another place, which is ironic because they are constantly changing places as they are used. So I resent all of the information to my in-laws by phone and email so they didn't forget. He goes to the other location and is informed upon pick up that they have no dolly available. Mind you he is overweight, 74 and not in great health. The fact the he is overweight but it is your problem, when I reserve a dolly weeks in advance it is.. NOT happy, he insisted he could do this to help us out. I am out of state finishing up work prior to our move. I had call my painter and ask him if he could meet him over there to help unload since he doesn't have a dolly. I am very disappointed. Just get your shit together, moving is challenging and any change adds to that. Unhappy 58 year old, Craig Best 406-544-7310

Rating:

5.0

You have the absolute best employees. Soo sweet and go the extra mile to help one another and the customers♥️

Rating:

5.0

Max was best at customer service. He was cordial and informative. Going through a lot right now and Max made feel that I matter regardless of my present situation!

Rating:

4.0

We had never rented a truck before and stated that to U-Haul. We asked a lot of questions but when taken out to the truck they stated to just drive out. No information about the truck or manual. After leaving we noticed a text stating we were to take pictures but by then we were timed out. We had to go on line to find out how the 6 speed worked for hills. Everything went fine. I don’t think the individual at the store knew anything but how to do the billing. Sad!

Rating:

5.0

Jeffrey was very helpful and accommodating. I will highly recommend this facility.

Rating:

5.0

The gentleman that helped me was great. He made the process nice and easy and super fast. Even helped me when my phone was being an issue. Definitely will only want to rent at this one. .

Rating:

5.0

It was easy to drop off.

Rating:

5.0

None at time time.

Rating:

1.0

Charged 640 when contract was for 245 email says 245

Rating:

5.0

When pulled into lot. The sales rep was pleasant to deal with we checked the lights and overall condition and I backed trailer into position ready for another customer to rent. Well organized nice place to do business at

Rating:

5.0

Alphonso Garcia was great to work with at the Yuma pick-up location. Truck ran very well. No issues.

Rating:

5.0

The staff there, Jeffrey, was great. Very attentive and friendly. It was a very nice experience. He answered all our questions with a great attitude and smile. He definitely helped make up our minds about doing business there. Very pleasant experience.

Rating:

5.0

Nothing everything was great

Rating:

5.0

Everything good

Rating:

5.0

The young woman was very polite and helpful

Rating:

5.0

Easy to pick up and great customer service

Rating:

5.0

A surprisingly positive experience when I had to move my belongings into a unit at the last minute to fly out of state, and everywhere was closed. They helped me out and told me they'd do whatever they could to help accommodate any other surprises. Thanks!

Rating:

5.0

Great service

Rating:

5.0

Maybe a little less expensive.