Never again will I rent from uhaul
Trine SCustomer Reviews for U-Haul Moving & Storage of Rio Vista
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful,excellent service
Alma EYall charged me a foot and a leg a literal waste and yall are cons
Carlena RGreat new facility Easy pick up
james mJeff was very helpful. Drop off was a breeze
Jesus AGreat customer service
Omar OEverything was perfect.
Bob DI didn’t drop off here. I dropped off in Salinas. Just answered questions random
Zanae FI feel it would be nice if everyone got on the same page in regards to the stores that are open on holidays and the one that are closed.
DAVID BIt was a fast and easy transaction. We got there right before they closed and were out before they closed.
Marlene LWas not told the safe move was optional and charged an extra $99!!
Michael FHuge nice facility, well run
darren BDidn’t receive deposit monies…??!!
Howard TNothing everything was great
RICARDO EThey didn’t ask me if I was familiar with the trailer or knew how to operate it, I had no idea that fenders went down and once the car was loaded on the trailer I had to climb in and ou through the trunk
wilson dStaff was great. Equipment was in good shape and clean. Very helpful with any questions I asked.
abraham c | Overall ExperienceNothing staff is great and Alfonso is very generous and awesome
Lilian GThe man who helped me was great. Very dedicated to assure my trip was successful.
Eric NAlfonso was great to deal with. He was so helpful and efficient. Will return just because he made it so very easy. Thank you, Alfonso!
JESSICA L7 am-10 pm access supposedly. I arrived at 9:50 pm for a small load drop-off. I checked in ok, but no doors would open. Not the sliding walk-thru door, not the vehicle garage doors. Not the after-hours door. "Access denied" on the screen. Nothing worked, although I was able to check in and out with my card. I pressed the button on the scanner that says 24-hour response, when pressed but no response. Nothing I had been told about access after attended hours seemed true. I expected to be able to get in before 10 pm and out a few minutes later, but I had to return home with my load. Very disappointing for a first-day rental.
Michael B | First ImpressionsJeffrey was awesome to deal with when I had questions.. great customer service
jose m | Overall ExperienceIn the app when I started looking for a climate controlled space. Although I arrived w/I seconds of closing the staff was gracious enough to assist me and answer my questions.
Floyd A | Online Move InNothing, staff very friendly and helpful, truck clean and ran well. Very nice experience with this outlet.
Davied KThis location is very nice even though I only needed à appliance dolly at this time I noticed that they have everything you need for moving including storage units
MIGUEL gVery clean and organized.
Maurice PPlease do better coordinating same place drop off i went over on miles because I had to do separate stire drop off. Was not happy spending extra 20$.
ROGER SAlfonso is extremely courteous and helpful from the beginning at initial contact and when I was moving in i give alfonso 5 stars.its the only reason there is 5 stars above. . On the other hand The person who called me and changed my vehicle location and vehicle and didn't alert me that the vehicle did not have a ramp and wanted me to turn it in early was not and did not help. Im 73..
WILLIAM F | First ImpressionsTake care of your equipment
Matt VExcelent
EFRAIN E | Overall ExperienceThe truck was dirty on the outside. Very clean on the inside.
George WI have nothing to add for improving. The service was excellent and everything was great!
CHARLES BThe only thing I can say, is if there are cabin filters those should be changes after someone that was traveling with a dog. I am not complaining at all, just had the smell of dog when the A/C was turned on. Thank you for your professionalism and I definitely will use this rental service again.
russell rI returned my truck with a full tank of gas but get charged with 19 gallons of fuel to top of the tank…
Nicholas LStaff are friendly, helpful and yet professional. The facility is amazing. It's secure, clean, easy to use and the front store area has a nice variety of moving supplies. The price is good for climate controlled spaces.
DEBRA S | Overall ExperienceGood customer good help
Maria M | Overall ExperienceEverything was perfect!
Janice MGreat customer service. Maxime was super helpful and kind. He answered all of our questions and even went the extra mile to ensure our U-Haul was very clean, safe, and properly connected to the truck.
valerie pThe truck wasn’t filled up with gas. And they didn’t explain the mileage.
Jonathan AMAXIME IS NOT CUT FOR CUSTOMER SERVICE AND NOT FRIENDLY OR PLEASANT! HES DOWN RIGHT LAZY, LAZY. LAZY! TOLD ME 2X HE HAD TO PROMPTLY BE OFF AT 7 AS HE HAD “THINGS TO DO” AFTER WORK. THEREFORE I AS A CUSTOMER DID NOT COME FIRST! HE WAS AS LOUSY AND RUDE. I OR MY FAMILY WILL NOT BE RETURNING AFTER OUR RENTAL. I WILL GO TO LOCAL RENTER MOVERS. U-HAUL SUCKS BECAUSE OF HIM AND HIS BOSSES LOUSY RESPONSE TO MY COMPLAINT. ALFONSO GARCIA!!!
marilyn GGreat and friendly service
Jose OTried to get an explanation on the compensation issue. Assistant manager was to busy or out to lunch even though he was notified that we had an issue.
SALVADOR MYour people were very friendly and helpful thank you
CURTIS JEverything ok
javier cSend info on state stores price's
Luis EAlfonso and his team were top notch in n out very efficient and helpful! Jeffrey adopted management lead character very helpful great customer service. Alfonso is a true company man with loyalty and service. Both great assets to the Uhaul corporation. Store 2 Store Express
Jose IEverything went as planned, God willing, I will NOT be moving again, although U-Haul was great to do business with
John M | Overall ExperienceFill the gas tank completely so that the renter can more accurately replace the fuel used rather than guessing how many gallons needed to get the needle to 3/4 full. You got about $20 of extra fuel at my expens
Sean GI dropped off after hours and it was fine
Karla CVery help good customer service
Maria M | First ImpressionsVery cool people
FREDDY VExcellent easy to rent! Drop off was great! Overall great experience
JOSE AThe location was fine. The equipment was fine. But I returned the truck 4 minutes after closing time and everyone was gone. That's to be expected. However, I could not get the check-in app to work for me. I spent quite a bit of time trying to get the app to work and, no matter what I did, I couldn't get it to work. So, I just had to park the truck and drop the keys in the box.
Michael WA little pricey for a 4 day rental.
STEVEN BJeffery, the manager, I think, couldn't have been any nicer and accommodating!! He is a gem!
Julia j | Overall ExperienceAll of the staff are extremely friendly and professional. I have had storage units for 25 years. This is by far the best storage facility I have been to around the country. The new facility has drive in bays to back into the building to get out of the weather. Plenty of new dolly carts to facilitate unloading.
Jane S | First ImpressionsMax was best at customer service. He was cordial and informative. Going through a lot right now and Max made feel that I matter regardless of my present situation!
erica m | First ImpressionsJeffrey was very helpful and accommodating. I will highly recommend this facility.
Julia j | First ImpressionsThe staff there, Jeffrey, was great. Very attentive and friendly. It was a very nice experience. He answered all our questions with a great attitude and smile. He definitely helped make up our minds about doing business there. Very pleasant experience.
Claudia S | First ImpressionsA surprisingly positive experience when I had to move my belongings into a unit at the last minute to fly out of state, and everywhere was closed. They helped me out and told me they'd do whatever they could to help accommodate any other surprises. Thanks!
Nathanael L | Online Move InMaybe a little less expensive.
toby b | First Impressions