Customer Reviews for U-Haul Moving & Storage of Rogers

Rating:

5.0

No interaction with personnel during drop off.

Rating:

5.0

When you get all items out before the due date who ever should get part of the payment back. But other then that I was pleased with the over all service.

Rating:

5.0

As far as my experience went there’s nothing that you can do to change it. Madison was AWESOME and very friendly. She was professional and spot on with everything. The parking lot was clean and extremely easy to maneuver around. Great experience getting my trailer and bringing it back.

Rating:

4.0

The location itself was clean and the gal that helped us was very efficient and friendly. We did question which trailer were getting and were assured that the tires were inspected on all trailers before sent out. The trailer was shaking quite a bit, and we thought it might be because it was empty. Once loaded we didn't make it 30 miles down the I-49 and the tire blew. Thankfully we were able to get to the side of the road and call roadside assistance. But were on the side of the highway with my 84 year old mother in law for an hour on Mother's Day of all days. Once there was a new tire we did pull over for gas and to check the air to make sure they were equal the new tire had 40 lbs the old tire had 55 lbs. The rating said max 65 so we added air to the new tire to match the 55. We didn't get home until after dark. The whole experience wasn't the best.

Rating:

5.0

The manager was great…. She was very professional and helpful!

Rating:

4.0

Friendly and efficient

Rating:

5.0

Madison was a great help. Explained everything to me, and provided me options for the return. Top tier service and experience. I will be back.

Rating:

4.0

They lost the van we rented in July and charged us for the mileage on it after it was returned. They also charged both our cards the same charge for everything and never put it back on our cards. The storage units were very good though.

Rating:

5.0

Keep doing what you are doing.

Rating:

5.0

Mario checked me out he was fast efficient and friendly. This rental was a very pleasant service and would bring me back again. Thank you all so much!

Rating:

5.0

Makes all my equipment rental needs super easy! Thank you!

Rating:

5.0

🫶

Rating:

3.0

My son went to pick up trailer. He said it was very chaotic there. Had to switch trailers because the first one was faulty. I had done the reservation online and entered my cc info. But instead they put it on his card. Trailer worked out for us other than that.

Rating:

3.0

I setup an appointment with someone from Uhaul via the phone the night before. They said installation was $99 per hour and it would most likely take 2- 2 1/2 hours. All we had hooked up was our own hitch and electrical cords. It took two hours TOTAL to hook up both things. We were charged for 4 hours of installation bc supposedly they charge 2 hours no matter what for each thing installed. That should 100% be fraudulent because even the representative I spoke to on the phone said it was per hour for how long it took. I absolutely would not have used you guys if I would have been told how you actually bill things. I absolutely will NOT recommend you to anyone.

Rating:

4.0

It was terrible having to carry everything up the stairs to the upper level. I talked to the person at the desk about checking out. She had me call when I was completely out, at that time she said she would get it looked at and closed out that day. Two days later my account was still open on the app. I called and it was taken care of. No other issues. Trailer rental last week went great.

Rating:

5.0

They were all excellent and very friendly and concerned about my issue with the transporter

Rating:

2.0

The woman who checked in my return was clearly on some kind of drugs, she appeared to be tweaking. Very sad. Also there was broken glass all over the parking lot. Overall, a very disappointing experience.

Rating:

4.0

So appreciative of the flexibility with the rental! Made my move so stress free.

Rating:

5.0

Good job, Thank you. Dan

Rating:

5.0

Owner was awesome, the check-in process and getting the access to our unit was very fast and professional. The place is very clean and safe

Rating:

5.0

Everything's great

Rating:

5.0

I know fuel prices are high but you need to get long distance move costs down please if you actually are interested in the sector of biz

Rating:

5.0

I am thankful for your business. As it turned out, getting the 20ft truck worked out better than if I had gotten the 15ft that I wanted, (all your 15ft trucks were rented). I feel that drop off should have been easier. (perhaps it's not due to too many dishonest people out there in the world.) I ended up just leaving the key in the drop box and hoping the security camera showed that I dropped off the truck 30 minutes early of my due time. I didn't have time to download the Uhaul app just to drop off the truck. (I'm not that phone/computer savy.) When I went to the website I didn't see any way to check-in that I was returning a truck. All I saw on the website that came up on my phone was storage options. Again, I'm thankful for your business. Mario is always thorough and helpful. I will use your business again when the need arises.

Rating:

5.0

Have rented from Uhaul many times from various locations. This is BY FAR the best experience due to the staff and the way the location is run. Very little wait time for check-in and always someone there to help hook/unhook trailers from my vehicle.

Rating:

5.0

Add a sticker to the truck or the Uhaul app which helps people figure out how much gas to put in the truck.

Rating:

3.0

Storage and truck rental prices are expensive but I understand that it costs more to rent and the business needs money. Just wished both were affordable

Rating:

5.0

Everything was great and everyone was friendly.

Rating:

5.0

Efficient and professional. The entire procedure was easy and stress free.

Rating:

5.0

Better of knowing where to drop keys off when returning vehicle.

Rating:

5.0

My only disagreement with U-Haul in general is that you do not honor military and retired military with a discount on merchandise and or installation prices. Military personnel are a prime users of U-Haul on moving from one duty station to another. Your support would greatly be appreciated. Also, when using your web site, you advertised several type of body on hitches yet the U-Haul store that I used only carried one type of hitch for my vehicle; the more expensive one for $199.95 part # BXH5001, the less expensive one for $149.95 part # CQT75235 as advertised wasn’t carried and had to be ordered causing a delay in the installation. A $50.00 savings means a lot to myself but because it wasn’t carried, I had to purchase the more expensive hitch. How convenient and what a money maker for your company. Carrying only the more expensive product limits the selection for the consumer. Btw, both hitches have the same stats as far as weight goes. On the good side, the employees and installer were kind, knowledgeable, and extremely friendly!

Rating:

5.0

Great location, easy to get in and out. Friendly staff.

Rating:

3.0

All went well. All employees were kind and very helpful.

Rating:

5.0

Only downside was how far the entrance to the storage area was from the office

Rating:

1.0

I had reserved my U-Haul and they did not have it sent me to another location that was 10 miles away and it was not even the truck that I needed. Will not use again.

Rating:

5.0

Excellent, very friendly and helpful, in and out time was quick.

Rating:

5.0

Staff was great! Thank you!

Rating:

5.0

Great customer service.

Rating:

5.0

I had a very easy and pleasant experience and James was super helpful. Management and all staff were super nice!

Rating:

5.0

They had garage Ben’s sitting around and it had an old garbage

Rating:

5.0

U-Haul continues to meet or exceed my expectations.

Rating:

5.0

Great service. Simon was awesome!

Rating:

5.0

Online reservation was easy and when getting the key, Madison explained everything and was very helpful.

Rating:

5.0

Very pleased with the customer service

Rating:

5.0

Your trailer was well maintained and towed well. Thank you

Rating:

5.0

N/A

Rating:

5.0

Fantastic employees friendly and helpful

Rating:

5.0

Everything was quick, easy, and simple. Pain free. Thanks!

Rating:

5.0

Super friendly help when I got there even though they were dealing with a problem with the windows. Just had a hard time finding the lock box to drop off the key but I finally found it. Maybe put a sign on the customer door.

Rating:

5.0

Seamless transaction. The people I dealt with were excellent.

Rating:

3.0

The 15 foot truck rode rough. Everything worked but a rough ride.

Rating:

5.0

Have rented several times from these fine folks. Great experiences every time. Professional and perfect transaction. Thank you for hiring kind and competent people.

Rating:

5.0

Excellent service and very friendly!

Rating:

5.0

Thank yall for all of your help over the past year! Highly recommend!

Rating:

5.0

I have rented from this location before and have always had great equipment. I rented a 20 foot truck. The truck ran great and was very clean but there was about 2 to 3 inches of play in the steering, and I was not able to adjust the mirrors. I was moving contents from an apartment to a house less than a 50 mile round trip from the U-Haul place. At 7:45 in the morning, the ladies taking care of me were very helpful and polite. I would definitely recommend renting equipment from this location.

Rating:

5.0

Great customer service, staff is super helpful!

Rating:

5.0

Friendly staff. Good customer service. Quick and easy checkin.

Rating:

4.0

Did not renew due to price increase.

Rating:

5.0

Still renting storage there and have never had a problem. They have carts to help you get stuff in from parking lot to your unit, clean bathrooms and even a small free space for things you or others don’t want.

Rating:

5.0

Tamara and Team were great! Were sent here because NAPA was not on their A Game as a Uhaul provider. Multiple customers were being diverted to the Uhaul hub further up the road. They were great and made every effort to take care of everyone. Helpful in answering any questions and making a really stressful time manageable. Will definitely be back in the future!

Rating:

5.0

Really nice facility. Staff was very courteous and helpful. Loved the free 30 days of storage too.

Rating:

5.0

This is the best storage facility that we have ever used, highly recommend!!

Rating:

5.0

Tamara is the Best General Manager I have experienced in my 27 years! Her customer service has gone above and beyond!!! I'm a HR expert (Corporate HR with Procter & Gamble serving on the Wal-Mart customer team for 9 years). I have helped 100s of young people with their careers, and corporate HR: culture, performance training & development, succession planning, leadership training ensure everyone is playing to their strengths. Tamara is a ROCK STAR! Encourage you to promote her to District Manager and/or give her a Raise! More than happy to speak with her Leader on more reasons. Sending Abundant Blessings her way!!! Inspiring Others, Dana Young CEO | Coach:Divine Talent Agent mPoweredHR 479-200-7431

Rating:

3.0

there were sooooooo many dead bugs/cobwebs/dirt in my unit. wish it could have been swept beforehand

Rating:

5.0

Great experience. Great customer service and staff. Great facility. Highly recommend this location!

Rating:

5.0

Tamra and James were the best. They went above and beyond to help us and if there was any kind of issue, they took care of it. I would recommend this U-haul to anyone who is looking for storage. Thank you so much. We appreciate you. Pamela Elkins

Rating:

4.0

Overall, the experience was good. Staff was very helpful but looked overworked. However, here are the issues we experienced 1. We booked a 10x15 on the (preferred) 1st floor. Not available so given a 5x10 and a separate 10x10 on the second floor (thankfully near the elevator) 2. Elevators - OH MY GOD!! They are the slowest i have EVER seen. EVER!!! and to only have ONE? Shame on you. Your staff was awesome, i even interacted with your maintenance tech, he got an earful though, ironically in the elevator. LOL! Take care, hope i didnt hurt any feelings, just a 60+ year old dad tired of moving (not done, im sure) kids. Make it easier please. Thanks for listening. Alfred Rodriguez

Rating:

4.0

The storage facilities were great. However, whenever we needed to get in contact with someone, it was really hard to get a hold of them in the office.

Rating:

5.0

Thank you!!

Rating:

2.0

Only thing that was right on my contract was my name

Rating:

5.0

4 years, no problems! Great staff doing their best to keep our things safe & in a clean environment

Rating:

5.0

Really happy with the service and the employees at this location. Everyone was nice and helpful

Rating:

5.0

I’m going to call you once I get settled in to see if i can switch to another unit. Thank You!

Rating:

5.0

My code had a glitch cause the alarm to go off even when I checked in at door.

Rating:

5.0

Staff is top notch and friendly! Was a great experience and definitely recommended my friend who now has 2 storages with you guys. Keep up the good work and hats off to the hard working Manager Tamara!

Rating:

4.0

My unit was quite the walk, but I'm not complaining for the price.

Rating:

1.0

Access code did not work. My unit was also already taken. Regret renting storage here.

Rating:

5.0

Your staff is fantastic I just moved here and trying to figure out what I need and staff was so helpful thank you

Rating:

5.0

The staff was very helpful and happy to show us what size of space we were renting.

Rating:

5.0

Thank you for helping those of us effective by the tornadoes :( it is greatly appreciated

Rating:

5.0

The woman that helped me was friendly and knowledgeable. I felt like we got the best value compared to what else was in the Rogers/Bentonville area.

Rating:

5.0

Shout out to Meili Kronenfeld, she's awesome!

Rating:

5.0

Would use uhaul/this location again 👍

Rating:

5.0

Great customer service

Rating:

5.0

Such a great place to do business!!

Rating:

5.0

Great Staff. Very caring and helpful staff. The facilities are always clean and easy access.

Rating:

5.0

Friendly Staff and fantastic facilities.

Rating:

1.0

I rented a storage unit at this location, 2801 S 8th St. Rogers, AR. I advised them on February 28, 2024, I would be moving out of the storage unit on March 2, 2024. I was told I would have to pay for the entire month of March regardless of when I moved out. I was told U-Haul doesn't pro-rate their charges. As I advised U-Haul, I moved everything out on March 2nd. After loading everything up, I went to the front desk and asked if there was anything I needed to sign or do before I leave the facility. The two male employees said, "No, there's nothing more you need to do." Today, March 30, 2024, I was charged for storage that I notified them on February 28th that I was moving out on March 2nd. I have been calling the U-Haul store since 10:47am, no response from the business. I keep getting sent to customer service. Each person I have spoken with sends the store a message and calls them, no response. It is almost 2pm while I'm writing this review. This is a complete lack of professionalism and poor customer service. There is no reasonable excuse for not returning a customer's call in a reasonable time frame. I was never late on the monthly charge, but they can't respond and refund me the amount taken out of my checking account today. The last customer service person I spoke with told me my account has never been closed out. There is no attention to detail at this U-Haul business. This business has no concern for their customers.

Rating:

1.0

Renting the truck and drop off became a nightmare. Pick up they couldn’t find me even though I reserved before hand. Then, later that day I got rerouted to drop off an hour away from the original drop off location. I called 3xs and talked to customer service and the transportation dept. I had to delay all storage and drop off times I had originally planned for (having 3 kids in care seats) I had to pay a babysitter for this 12 hour move to get there and 12 hours back. Very disappointed in the rental uhaul services and will not be using them in the future. The storage was the easiest part of the process.

Rating:

5.0

Excellent.

Rating:

5.0

Excellent staff. Nice and friendly people! The storage was amazing and the facilities were nice and clean! I will always do business here! Thank you again!

Rating:

4.0

Only negative is the elevator being sketchy, everything else was fantastic

Rating:

5.0

The manager of this facility is amazing! Can't say enough good things about him. Was always friendly and very helpful!! First class service!

Rating:

5.0

Tanner is great thank y’all for supporting me in my third move appreciate it!

Rating:

5.0

I’ve been a customer since 2018 and have always received excellent customer service and the facility was always in top shape.

Rating:

4.0

Always seemed that the elevator was down in the summer hot months and always working in the colder months, which means you have to climb up and down the stairs when it’s super hot outside which sucked! Other than that all was good.

Rating:

2.0

Rent just kept going up.

Rating:

5.0

The service here was excellent. Very clean and secure. I recommend this facility and will definitely come here again if the need arises.

Rating:

5.0

Very helpful

Rating:

1.0

All amenities failed. Elevator has been out for over a month, water fountain was out, staff did not care at all. I’m shocked at how poor of an experience renting here was.

Rating:

1.0

Called numerous times, left messages in person and calls to corporate with no response, went in the office to discuss help when elevator was out and the woman behind counter walked out on me. Tried numerous times to speak to manager with no call back. I think it was the manager’s wife that walked out on me as she came back out with a baby stroller and left. We will find another location if we need storage.

Rating:

5.0

Great storage place!!!

Rating:

5.0

Very satisfied.

Rating:

1.0

Place advertises one price charges every month 39 dollars more than that it’s crap will never unse this place again

Rating:

5.0

The day I moved into the unit two years ago was a bit of a mess. I was assigned a unit that already had someone's things in it. They were able to resolve it, but it took a while that morning and had movers waiting while being paid. Otherwise, it was great. Loved the facility.

Rating:

4.0

Excellent experience minus a confusion with worker thinking I wanted to close my account when I was actually asking about what steps I needed to complete to finalize my checkout process on the day of.

Rating:

3.0

Elevator was broken. I have been wanting to collect my things for 3 weeks but it’s been over 100 degrees. 80 in the storage facility. I was able to get my things because staff hired help to get things down the stairs. I would thin UHAUL would take things a little more seriously at corporate especially with such a big facility. The staff were always helpful and courteous. Unfortunately the corporate office is failing their staff in this particular situation.

Rating:

3.0

Only problem was the elevator was out of order and they didn’t have a backup

Rating:

3.0

The experience moving in was great, but while the moving out process of closing the storage was easy, actually moving out my stuff was a nightmare. The elevator was down for about three weeks; we had to use the stairs.

Rating:

5.0

The staff in Rogers us excellent & personable.

Rating:

5.0

I had a great experience with Uhaul. The staff was very helpful and I felt that my things were safe and secure!

Rating:

3.0

Very hard to talk to an employee unless u drive to the facility. Nobody ever answers the local phone & I give up after waiting on the 800#. Voice-mail I left only got me the wrong phone # to call back. At the facility I waited in line & when I got to the counter the lady waiting on me left a few minutes after! Then I waited again & the GM took over. At least he knew what he was doing.

Rating:

4.0

Elevator was broken when we moved out from a 2nd floor unit. Very inconvenient but staff was apologetic.

Rating:

1.0

Why charge me $300 in damage fees?

Rating:

5.0

I have been at this faculty for 2 1/2 years and have enjoyed the experience

Rating:

5.0

I’m a return customer and will always be a loyal Uhaul customer

Rating:

5.0

The cleaning lady in the storage unit actually offered to help me with moving items. I would highly recommend her for for promotion and recommendation. Her name was Teresa.

Rating:

5.0

The staff was very helpful and friendly. Mario (hopefully spelled correct) took great care of us and ensured we were all set up for a smooth unload and truck return.

Rating:

5.0

Thanks for all the support from the team there in Rogers

Rating:

5.0

Storage unit was clean and very secure. U-Haul Storage staff members were helpful and friendly.

Rating:

4.0

Alarm system seemed a little off, but service was great and I feel good leaving my belongings there!

Rating:

1.0

The manager seriously needs to be replaced and most of the staff need people skills. The 3 years I was stored there was a general nightmare. The prices keep going up and nothing changes, that says greed!!! I found other people's trash in my units, top of walls is open space, and mice in 3 of 5 units. Elevator went out for 4 months and no refund for not being able to put stuff in or take thing out. Not worth the money to store here!!!

Rating:

2.0

If shopping for a storage facility, go with one that is outdoors, has direct access to your door from your car, and is accessible 24/7. This was ABSOLUTELY not worth the price and they make it as difficult as possible to actually store your things, especially furniture. 10/10 would not recommend it to anyone. The only positive is that the facility is clean and well-lit.

Rating:

5.0

Very nice facility and service!

Rating:

5.0

Very good experience.

Rating:

5.0

I still haven't received the $189 refund to my credit card. I would appreciate if someone would look into that.

Rating:

5.0

Great staff and location!

Rating:

5.0

Question number one asks about secure and well lit. I felt it was very secure but our unit was not well lit. It was pretty hard to see in there

Rating:

4.0

The elevator can be a real drawback. If I recommended the facility, which I would, I would have to warn about the elevator.

Rating:

2.0

We had furniture grow mold in our storage unit. Customer service sucks

Rating:

4.0

Everything was great until the unit I changed to was on 3rd floor but the elevator only went up to the 2nd floor. I had to carry my things up 11 stairs to my unit. I am a 61 year old woman, it was not easy at all.

Rating:

5.0

Moving sucks. Let’s be honest. There is so many moving parts to getting out, closing, closing on new house, getting in new house. Tanner and Robert and all the back of house staff saved our sanity if not our lives. They really take the edge off of one of the most difficult things in life. Keep in mind their transactions are time consuming so be patient but know it’s going to be a million times better with Uhaul’s 8th Street Rogers help!

Rating:

5.0

PERFECT!!

Rating:

5.0

Staff at Rogers location are amazing

Rating:

1.0

Was given a storage that already had someone's else's lock on it. General manager Skylar never answered the after hours phone or even returned my call. They also didn't explain that i needed to sign into two different key pads in order to get into the facility. The next day I was given a different unit and when I went to that one there was so much trashed out furniture etc in front of it. So went back to front desk and was given another one and that one was not swept out but was decent. Tamara was very helpful and remedied the situation with discounts.

Rating:

1.0

I was not I formed that I had to put my password into two different machines before I could enter the facility. Upon arriving at my unit later the same day I rented it there was a lock on it and I was unable to get into my unit. I called the after hours number numerous times but nobody answered or even returned my call. Another couple showed up to get in their unit and was not told about entering their password into 2 machines either so I I formed them and they finally got into the building. I had to find another facility to put to rent because of the very poor service. I WILL BE GETTING MY MONEY BACK AS SOON AS POSSIBLE!!! I WILL GIVE POOR RATINGS ON GOOGLE AND WILL CONTACT THE BBB IF I HAVE ISSUES WITH MY REFUND.

Rating:

4.0

Only complaint is the elevator was out for a long time. A backup elevator may be a good idea for future facilities.

Rating:

5.0

The office team at this location is amazing. Above and beyond expectations. The only minus/negative thing is that it smells like mildew after the hallways in storage area is mopped.

Rating:

1.0

The plac was dirty, they kept raising the rent to pay for up keep and maintenance supposedly but definitely couldn't tell it was being used for that. Poor pest control practices there were several spiders and other bugs found inside and around my storage room, the absolute worst experience I've ever had with uhaul and I've used uhaul facilities on and off all my life and in several states

Rating:

5.0

Great staff and always very helpful. Rental spaces are very clean and well kept. Would highly recommend to anyone needing rental space. WW

Rating:

2.0

The unit size promised was not available AND the service person thought a 10*10*6 would hold the contents of a 20-foot truck. Only after we loaded the contents partially into the measly10-10-6 did we realize that the counter person had no idea how much the truck could hold when she stated that it was large enough. We should have been provided the 10*10*10 arranged for or we should have been given 2 10*10*6 for the price of the 10*10*10. I am 6 foot 5 inches tall and I cannot count the times I bashed my head on the sprinkle in the middle of the unit. That alone would warrant a 10*10*10.

Rating:

5.0

Good location with lots of storage. Fairly easy access. The manager was helpful and showed me the unit sizes.

Rating:

2.0

Old blankets, pillows garbage etc in hallway by elevator on 2nd floor. Roaches throughout the second floor was seen after we had loaded my items. I am extremely concerned with my items being infested and trying to find out what I can do. This is very disturbing. The hallway to get to my unit was not wide enough to take my sofa down much less try to get into the unit because of this I had to rent another unit. Not a great experience.

Rating:

1.0

It was requested for an exterior location with accessibility from the outside. It was located indoors, down a long haul and non accessible. Therefore I cancelled the reservation. Did not use and quite disappointed in the process.

Rating:

2.0

The staff was fantastic and tried their best. However, the design of the facility is awful and embarrassing. There is ONE elevator. There is ONE entrance. There is ONE set of stairs. For a facility that size there should be at least two of each at opposite sides and/or corners. Especially when, like me, a customer is on the top split level and the one elevator is BROKEN and won't be fixed until the following day. Considering I had rented the unit that day because I HAD to be moved THAT day, three flights of stairs with only a hand truck (which then had to be pushed literally to the opposite side of the stairs) is unbelievably stupid design. Luckily the staff understood the insanity of what my move had become and got creative with two units on the ground floor. They provided me the units for the same price as my initial top split level unit. If I had not been under such a tight time frame, I would have taken my business elsewhere immediately. And I probably will next time I'm in town.

Rating:

5.0

I never had any issues with this storage facility. I used it for a year and I felt my items were safe at this location. The staff was always friendly, the bathrooms were clean and I’d use this facility again if needed.

Rating:

3.0

Elevator isn’t working. Broken glass in parking lot were you are suppose to unload/load into storage units.

Rating:

5.0

No tuve problemas con el camión mui satisfecho

Rating:

5.0

Good

Rating:

1.0

Elevator in facility is broken and according to Google review has been for awhile. Temperature control isn’t great as it was 90 degrees inside and the poster reads “Kept between 45 and 80!”, we have temperature sensitive electronics so this is an issue if not addressed. Tried to switch to a unit on a lower floor but got to the door and found it was locked and had a red tag stating the last person hadn’t paid. Was told we would be switched back to our original unit but when we came back with our stuff two days later and opened the original unit, the alarm was set off because they had never switched us back. Overall just very frustrated.

Rating:

1.0

Only one set of move in doors. The parking lot leading to those doors was chaotic with trucks, trailers and U boxes everywhere. I literally couldn't get to the door to unload my truck when I informed an employee of this I was told to "just get in where I could." I got a refund and went to another storage facility. I would never recommend this facility.

Rating:

1.0

I want to preface my negative remarks by noting that the check-in process at the start of my unit rental was actually very pleasant, all things considered. I saw first-hand the kind of rude and nasty treatment that poor customers can fling at employees, and I commend Skyler for handling a situation with an irate and vulgar customer with professionalism. That said, my experience trying to end my rental suggests to me that this facility has major problems, and I worry that Skyler, as the facility's manager, bears the responsibility. On May 31st, I emptied my unit and prepared to close out my rental. The line at the facility was very long that day, so I initiated the checkout through the U-Haul website. Part of this process called for the uploading of several photos (showing the empty, clean unit, the unit's number, the unit's latch, and so on), but unfortunately the website only allowed me to upload a single image. I picked the best photo available and uploaded that. When I called U-Haul to follow-up, I received an automated message telling me that my wait time would be longer than 60 minutes. With that in mind, I decided to trust in the online check-out process and assumed that my rental would be closed out within a few days. Instead, I started receiving reminders that an upcoming payment would be due. Anytime I tried to call the Rogers facility directly, I was redirected to U-Haul's national number. (I was later told by customer service reps and managers at other U-Haul facilities that the Rogers facility was likely redirecting all calls so as not to have to field calls themselves.) As before, my wait time was always extremely long -- 30 minutes at a minimum, and in one case, more than 2 hours. Every time I spoke to a customer service rep, I was told that my request to close out would be emailed to Skyler. In one case, a rep tried to reach Skyler by cell phone but received a message stating that Skyler's voicemail inbox was full. I eventually began receiving notices that late fees had been applied to my account, even though I had submitted my close-out request weeks before the end of my last pay period. Again, when I tried to reach the Rogers facility directly, I was redirected to the national customer service number and asked to wait for long periods of time to speak to a real person. Eventually a customer service rep gave me Skyler's cell phone number, which he said I had the OK to call or text. I experienced the same "this voicemail inbox is full and not accepting messages" recording; when I tried the number later in the day, I was redirected to that message quickly, suggesting the person on the other end was actively and purposefully rejecting my call. No one responded to my texts. Eventually I was able to find a time to make the 35-minute drive up to Rogers and caught the facility at a slow period. There was no one working the customer service desk at 2:30 p.m. that day, but I decided to wait; eventually, a woman who was either physically impaired or under the influence of unknown substances asked me if she could help me, and was able to close out my account and waive all remaining fees. In the end, this facility let an empty unit remain unlocked for almost two weeks, because its management is no longer answering phone calls, checking voicemails or emails, or responding to customers. If Skyler Zaage is still working at this facility, she is seemingly no longer keeping up with things. It may be that she is overwhelmed--I'm sure that it's hard to find and keep a full staff these days--but it's affecting customers. I have no desire to rent a unit or a truck from this facility anytime soon, and I will actively steer family and friends away from going there.

Rating:

2.0

Elevator was broken. My father hurt his back pretty bad having to carry our stuff up multiple flights of stairs

Rating:

3.0

Great staff. Super helpful. Broken elevator was a massive issue, however, as I’m a single mom who had to move her entire household belongings into a third floor level storage. Made things really hard. I get that repairs need made. Hopeful that when I need to start pulling stuff out the issue will be rectified

Rating:

5.0

They were super friendly and super helpful they have an amazing staff

Rating:

5.0

Zkyler and her team went above and beyond there call of duty. I'm very appreciative of everything done for me. Thanks guys. God bless.

Rating:

1.0

Didn't store anything. She kicked us out. So we ended up losing all our possessions.

Rating:

2.0

I had reserved storage in Springdale and reserved a truck in ozark. When I picked the truck up, the storage building was "no longer available". So I had to reserve a different unit in Roger's, but still had to drive back to springdale to drop off the truck which put me over the milage. The woman on the phone was not very helpful and seemed very inconvenienced that I even called for help. Other than that everything else was fine.

Rating:

5.0

Great facility with friendly staff. Very helpful and accommodating. Skyler has a wonderful team and great store. I would rent here again in a heart beat!

Rating:

3.0

The elevator is broken which makes moving heavy furniture more difficult in the heat. Going upstairs was not fun at all…

Rating:

3.0

The online reservation I had made was invalid due to the system not being up to date. This really put me in a bind and caused me to have to settle with a second level storage unit with no working elevator access. This was an unexpected inconvenience and ended up costing me more money and time.

Rating:

5.0

I can never remember her name, but the young lady who had the boot on her foot, she has always been so friendly and goes the extra mile to take care of me. She’s a keeper!

Rating:

5.0

Casey was a big help getting setup with storage unit. I didnt get the names of the staff members,whom assisted me this morning, but they both were very friendly and helpful. Keep up the excellent work!

Rating:

5.0

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Rating:

1.0

Hi I have a couple of issues with the referenced storage contract. First: We arrived at the UHaul on 8th Street in Rogers, AR on May28. Our plan was to unload the furnishing from the UHaul truck that we had rented into the storage unit that we had reserved in Rogers. Upon arrival, we discovered that the elevator did not work. Our unit was on the 2nd floor. As you can imagine, the task of moving furnishings from the truck to storage was increased exponentially. When my wife and I – who are both in our mid sixties – originally decided to help our daughter, we knew it would be a hard job, but we felt sure we were up to it. Had we known we would be required to: Load carts, Move loaded carts inside, Unload carts, Carry items one-by-one up two flights of stairs, Load carts again, Move loaded carts to storage unit, Unload carts again – we no doubt would have found a storage facility with working elevators. I’m not one to ask for something like this but it would seem that some compensation is in order. As we will be moving the furnishings from storage to our daughter’s apartment, I respectfully and humbly request that you consider something in the way of moving labor. Second: Also upon arrival at the 8th Street UHaul storage, we asked if we could possibly get a larger unit. The lady at the desk (sorry, did not get her name) suggested that we get 2 units because she believed that the wider and less deep units that she suggested were easier to get things in and out of. That made sense to me but I specifically told her that I didn’t want to be charged for 2 units – otherwise I would just get one unit that equaled the size of the 2 units that she suggested. We would just deal with the more difficult access of the one unit. SHE ASSURED ME THAT I WOULD ONLY BE CHARGED AS IF IT WAS ONE UNIT. Now I see that I will be billed for 2 units. I would appreciate it if the agreement that was made would be honored. Thank you.

Rating:

1.0

I reserved a truck online and when I tried to pick up my reservation I was unable to check in and was unable to get a truck the next day

Rating:

5.0

I want to put in a big word of thanks to Skyler Zaage. When I arrived at the location on Thursday morning, Skyler was dealing with an angry customer whose attitude and language became more and more disrespectful and inappropriate over the course of several minutes. When I attempted to intervene by asking the customer to adjust his tone, he began berating me with vulgarities and threats. Skyler maintained composure through all of this, eventually asking the customer to leave, which he did. I was impressed with Skyler's professionalism and level-headedness during this entire encounter.

Rating:

4.0

Great storage quality — unfortunately no ramp or elevator access to my storage unit.

Rating:

5.0

Very awesome best experience ever!

Rating:

4.0

Often, the large sliding doors weren't unlocked which was inconvenient. I tried using the call button several times to talk to the office but it wasn't answered. I drove around and they walked to unlock but I think that should be done without customers asking. Yesterday was our final visit and the doors were still locked at 12:00. Someone should also go around the parking lot to clean, very littered. Inside wasn't terrible but could use sweeping a bit more often.

Rating:

4.0

Skyler is always helpful and runs a great operation. After hours, allowing the large sliding door to open would be helpful, in the case of needing to move large items in or out.

Rating:

4.0

The only reason I'm not posting an Excellent review for this facility is because they had frequent issues with their elevator

Rating:

5.0

Professional kind and fast service

Rating:

5.0

Staff are very helpful and friendly. Truck was newer, and that was a big plus.

Rating:

5.0

Josh and Skyler go above and beyond in customer service!! I was very relieved to be doing business at this Uhaul facility!!!

Rating:

3.0

I was told that I would have access to my unit up until 10 pm and I have yet to be able to get into it after 7 pm. I have called and called and no one has ever called me back from the location to get this fixed. I work long hours and can never get up there in person to get it fixed. Very very frustrating to not be able to reach the GM even after his number is posted everywhere. He is a very sweet person to deal with just need everything fixed.

Rating:

5.0

Joshua is faaaaaantastic! He was helpful and courteous. Thank you for making moving a little easier.

Rating:

5.0

Really helpful staff. Very friendly. But online when you index the hours it says closed all days of the week.

Rating:

5.0

Samantha was awesome! She was very friendly, professional, helpful, accommodating, and highly competent! The facilities were extremely clean and well-organized. I highly recommend this self-storage!

Rating:

5.0

Amazing staff working there! I'm sorry I can't remember specific names - rented there for almost 3 years - and EVERYone was awesome!!

Rating:

5.0

Josh was amazing he was so helpful. Had some hiccups in the beginning but he fixed it all and my time and inconvenience was well taken care of. Josh has the best customer service.

Rating:

2.0

I was over charged for a unit for over 3 months. I was given the wrong unit # and was charged extra for something I did not want

Rating:

5.0

Josh helped me select the right unit, unit location and made a great recommendation using the movinghelp.com app to get people to help unload the truck. I ended up using a company called Fresh Start and they did a great job. They showed up 15 minutes early. He made sure I could get them close together with close access to the elevator. Susana (I think that was her name. She has red hair and is very friendly) did a great job checking my rental in and answered my questions about the facility. I would give the facility 10 stars if possible. Thanks for the help!

Rating:

2.0

Facility was clean. Staff was unhelpful and not at all confident in their answers/actions. The first 3 months i got charged late fees because whoever did the billing didn't know how to set up auto draft. Finally got that figured out. As I was cleaning out my storage building and terminating my contract staff was unwilling to listen. I told them I was moving out and the guy at the desk said clean out your room and we will come check you out. I cleaned out my room and called on the intercom, that guy asked me 3 times if I had cleaned out my room then said they didn't need to check me out and I had to go back up front. Train these people please!

Rating:

5.0

Every employee that helped me was very nice and helpful.

Rating:

5.0

Just rented a 8x10 climate controlled storage unit yesterday for an upcoming move. Facility was clean, and staff easy to work with. Got our 1st month free when we rented a pickup truck! Thanks Uhaul. ww

Rating:

5.0

I really appreciate how well and timely I was helped. Skyler was very friendly and helpful!

Rating:

5.0

Beautiful new facility very great staff

Rating:

5.0

The large sliding door is locked around 6:00pm. I understand that. But I arrived to unload after 8:00pm and could only access storage thru a standard door. I unloaded what I could and had to return the next day. So U-Haul promotes access after 6:00on but not convenient access.

Rating:

5.0

I would use U-Haul again very satisfied

Rating:

5.0

Well lit. Secure. Very clean.

Rating:

5.0

Skylar was outstanding, facility was clean and access was clear.

Rating:

2.0

It is ridiculous that you pay $400 for uhaul and then you have to buy specific locks that are conveniently located at the check out counter. I felt that uhaul was a money trap from the time we began. It was almost the same price to have a professional moving company move us.

Rating:

5.0

Outstanding service. Met our needs to a "T".

Rating:

5.0

Good to work with... Thanks!

Rating:

5.0

Very impressive storage facility

Rating:

1.0

There's a sign that says we have access until 10pm but I am here at 8:16 pm and have no access. I have tried calling and texting the site manager for help atleast 10 times and even had U-Haul customer service try to get ahold of him. We have been moving stuff in all day and this was our last load and we needed to have everything in BY TODAY. Not happy.

Rating:

5.0

So far best experience.

Rating:

5.0

Excellent storage unit. Super friendly and knowledge staff. Would use again.

Rating:

5.0

this facility was excellent. but it was the second place we reserved which was terrible

Rating:

1.0

I did not get moved into this unit I could not get anybody at the location to help me that look to be what was like dried blood or something nasty in the floor of the unit so I ended up going to a different unit in a different city which is too small and I need to have to book two now so I need to make sure this is not going to be charged on my card and I am very very very appalled at the facility and U-Haul in general

Rating:

5.0

Skyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.

Rating:

4.0

Can never get anyone to answer the phone.

Rating:

5.0