Customer Reviews for U-Haul Moving & Storage of Romeoville

Rating:

5.0

Very pleasant experience. The staff was very welcoming. Jessica was an absolute pleasure. She was very knowledgeable and went above and beyond to meet my expectations. Thanks

Rating:

2.0

Check the trucks to make sure they are safe for the road. My sister was given a truck that needed an alignment. It kept pulling to the left and was hard to handle and the speed only went up to 50.

Rating:

4.0

U-Boxes arrived at my home in Plainfield, IL 2 1/2 hours late.

Rating:

4.0

Nothing, everything was GREAT. Employees were friendly and knowledgeable.

Rating:

2.0

It took 18 Days to get container. At one time they didn’t know where it was. Don’t think I will use uhaul again

Rating:

5.0

Very clean and friendly people work here!!!!

Rating:

5.0

Continue doing what you’re doing 🙏 thank you.

Rating:

4.0

NA

Rating:

5.0

Thanks

Rating:

5.0

Was done quickly and efficiently

Rating:

5.0

Some light music playing in the store

Rating:

5.0

Newer building well keep and clean. Never an issue getting to my inside storage.

Rating:

5.0

Easy check in at for truck. Dropoff was super fast.

Rating:

5.0

Storage was convenient and neat. The staff was nice and helpful.

Rating:

3.0

I had to disconnect and put the trailer from my car and put it in place myself - site personnel were not helpful.

Rating:

3.0

Coordinate the correct locations to drop off the truck.

Rating:

4.0

I thought overall the process was good and the people were friendly and helpful. If I have any comment it would be to review you overall communications approach, I appreciate you want to update with communications but you texted everyone listed as site resources and backups and the texts you send are a bit dumb... a person will call you then the call doesn't come in for hours or the next day, just call when you are ready to talk. the text to track the delivery didn't make any sense and it was difficult to see exactly how many stops away we were

Rating:

5.0

A CLAIM WAS MADE BECAUSE THE TRAILER DID NOT SERVE A LIGHT, THE CLAIM WAS MADE AND THEY SENT ME TO ANOTHER BRANCH THAT DIDN'T KNOW ANYTHING WHILE I CANCELED THE CONTRACT WITHOUT WARNING, VERY VERY BAD EMPLOYEE

Rating:

5.0

The van I was given, when driving over 55 MPH, started to vibrate, I was still able to drive the van. Might want to check tire air pressure or wheel balance.

Rating:

5.0

Quick and easy!

Rating:

5.0

The customer service was fantastic very easy to work with them. My only concern of the experience was the truck had a very strong and heavy smoke smell. I am not a smoker and needed to driver with windows cracked on a 30 degree morning. It would be great to have U-Haul either not allow smoking or do something to prepare vehicle to clean or mask smells.

Rating:

2.0

They think that if you rent a truck and 4:00 pm that it should be returned by 10:09 pm and charge you a out outrageous fee of $89 and some odd cents and then if you could bring it back within 24 hours you get charged additional money so then your bill is $125 and some change which is outrageous. I will never be renting from U-Haul again for trucks, etc. I may even tell people not to use U-Haul.

Rating:

1.0

They are thieves, they charged me twice and I had to go to them to get my money back

Rating:

5.0

She was excellent professional and good scale customer service thankfully

Rating:

5.0

The employee who helped me with storage unit was incredibly helpful great customer service.

Rating:

2.0

There was an overcharge and the manager would not budge. I talked to Jamie Pressley in customer service and she care if the situation….👍 to Jamie

Rating:

5.0

Very easy drop off - Follow arrows to return area. All I had to do was unhitch and drive off. Road access is good as well with a stoplight at the nearest intersection.

Rating:

5.0

perfect

Rating:

5.0

Keep hiring good solid people to represent Uhaul, thank you.

Rating:

2.0

The elevator didn't work on the 2nd day that I moved in. I literally had to go up and down the staircase which was not close to my unit 10 times. Having an elevator that doesn't work when it rains is totally unacceptable! Very disappointed

Rating:

3.0

I followed the signage but was left out there while employees chatted with each other inside. That was a little frustrating after a physically exhausting move. Other than that the experience was good.

Rating:

5.0

The young man who helped us with the rental was kind, courteous and knowledgeable.

Rating:

5.0

Very good

Rating:

3.0

Prices are to expensive.for the unit. Started ok but then it started increasing every single month in witch it got to a point where it got to expensive and i had to move the stuff to a diffrent location where its it half the price i was paying for the unit.

Rating:

5.0

The location was too far from Oswego. This is why I relocated. Thank you John Jensen

Rating:

1.0

Dirty seats, no lights on radio

Rating:

5.0

Great place to park your stuff. Customer service is exceptional.

Rating:

5.0

Definitely get better trained workers it was really chaotic in the store!

Rating:

5.0

Service was excellent. Staff were kind and friendly from pickup and drop off. Thank you 😊

Rating:

4.0

Very clean and tidy! Only issue was not being able to contact main facility ever.

Rating:

1.0

The rented car dollie did not fit the car I was trying to tow. I went right back to let them know, they just said oh well. That’s was it. I called a tow truck

Rating:

5.0

Thanks!

Rating:

5.0

Manager and staff went above and beyond to make sure I was set!

Rating:

5.0

I was told I was going to get a email with final receipt and never got it

Rating:

5.0

nice

Rating:

4.0

Tried to get in at 8pm several times but unable. Facility says open from 8am to 10pm.

Rating:

5.0

No comments at this time. Awesome service.

Rating:

5.0

The staff was very helpful and nice.great place to use for storage

Rating:

3.0

Train your employees better on how to hookup a trailer. It came off and damaged my truck

Rating:

5.0

Very helpful.

Rating:

5.0

Customer Service was excellent

Rating:

5.0

Friendly professional experience

Rating:

5.0

Staff were very friendly and helpful. Great service, equipment was in good condition.

Rating:

5.0

Excelente atención Todo fue muy rápido

Rating:

5.0

Great customer service!

Rating:

2.0

Very very unsatisfied with staff at Palm Bay. FL and Romeoville, IL. I purposely went to Aurora, IL to avoid Romeoville. Staff at Aurora were excellent!! Ended up shipping from Romeo anyway. Should get a refund from Romeoville for unused container, was told that doesn’t come from them. They are wrong! So now I have to try to get my credit. The actual moving part- pick up and delivery were fine. Staff was horrible! Went to Palm Bay to check on containers-had to wait for girl to finish apply lip gloss to talk with me. Very rude. Would like to contact corporate to talk with someone. They need a course in working with customers!

Rating:

3.0

Wait time and paperwork. It took over 30 minutes to rent out a trailer

Rating:

5.0

Nothing excellent service

Rating:

1.0

Kept charging me too many late payment fees when I ended up in the hospital was not willing to work with me

Rating:

2.0

This facility has a major mouse problem. I had to toss out my 2 expensive couches aswell as my crafting products that i spent a bunch of money in and majority of mine and my daughters clothing because there where dead mice and mice feces EVERYWHERE including packed up boxes that the mice chewed through. I do not recommend this facility.

Rating:

4.0

Another short term Summer rental from UHaul Romeoville. Jessica, and the rest of the staff, are fantastic! See you next year.

Rating:

2.0

The facility is great. At least one of the staff members I interacted with was HORRIBLE, African american lady, was rude, talk down to me , accused me of breaking a door, would not listen.. Talked to Mgr on the phone who immediately took her side..Without asking me a single question. I was so frustrated, i told both of them I was done trying to talk to them. Review the tape and call me when you do!! Never got a call!!!! I have rented trucks before from this location and will only use it again,because it is soo close to my house.. Mr Walker

Rating:

1.0

The staff did not know anything and didn’t ask me questions or show me around. Cancelled my storage and the gave me a big problem would not recommend go somewhere else.

Rating:

3.0

Staff was generally rude and unhelpful

Rating:

5.0

Alphonso gave me the price, explained how to access the unit and I received a free lock.

Rating:

4.0

My only issue is the 2 step key code entry. I dropped off last night after hours I coded in once to unarm the space, and each load I had to keep entering my code to unlock the door. I know it's a security measure, but was annoying. I wished I had gotten the keycard.

Rating:

5.0

Everybody was extremely helpful, and patient with all of our questions and needs.

Rating:

5.0

I am satisfied your service

Rating:

5.0

Jessica the manager provided us with great customer service and answered all our questions.

Rating:

5.0

The staff is very helpful and knowledgeable. They make checking in and out a breeze. The storage area is well maintained and neat. Glad my stuff was stored here.

Rating:

5.0

They should have signs where units are like other facilities

Rating:

5.0

Jessica was very helpful and quite friendly. Great experience

Rating:

5.0

Everything was smooth, staff was helpful.

Rating:

2.0

I was not happy I was charged an extra month and late fee because one employee incompetence she forgot to check the storage and cancel my account after I checked out and told her to cancel my storage unit after I returned my uhaul truck and stated I was done with the storage unit. I was charged a full month and late fee when I checked out on May 2 way before the 5th payment due date. I had to drive and waste gasoline money to come tell them in person because they would not pick up the phone. I called the 800 number and got a hold of someone who called them and left a message to call me to resolve my problem and still they did not call me back. It was an inconvenience to come to the facility to resolve this issue. I will not be using this facility again. There was trash around my storage unit all the time my stuff was there they never sweep the floor and have loud music in the office making the place ghetto.

Rating:

2.0

It’s stupid to pay and u move out days after. A waste of money but thanks so much I left the storage clean just like it was when I got it thanks a bunch

Rating:

5.0

Excellent service

Rating:

4.0

We needed to move in Sat and the ONLY elevator in the building went out of service on Friday. As of Sat evening no service person had been on site. We were told to call before we showed up Monday. That didn’t help as we had to leave town Sun. We carried everything up to the 3rd floor. We’re in our 60’s. This was not good.

Rating:

1.0

I made a reservation online using the app for a move-in date of 4/6. When I arrived on 4/6 with all of my stuff the guy could not find my reservation....not with my name, my reservation number or my phone number. Weird huh? It looks like maybe the reservation means nothing and they just book over confirmed units. The person who helped me on Saturday 4/6 was rude and not helpful. He just told me I need to speak to the manager Jessica. I spoke to her today but no discount or free month was offered (I already had a free month coupon I brought with me to use). Then, when I got to my unit I noticed it is WAY too small. The 5x10x8 DEFINATELY will not fit a 1-2 bedroom house - lol! So now, I have to get a bigger unit, pay more money, and move all of my things into the new unit. What a waste of time and effort. I am very not pleased with Uhual of Romeoville.

Rating:

3.0

I asked about the size of the unit and he showed and explained what I would be getting but when I went to the actual unit the size wasn’t what he told or showed me it would be. I didn’t have time to correct the issue. I have a busy schedule today and now I have to make time to go back up there to get the right size unit I need

Rating:

5.0

Very nice new facilities, great staff,good equipment. Cheaper price compared to other storages

Rating:

5.0

Very friendly and knowledgeable people had no problems at all with anything, I would recommend this place to anyone.

Rating:

4.0

Tag was still on door with no instructions. Had to go back to the office. A lot of random debris in the hallway near the unit. Broken glass in the roadway after entering the gate.

Rating:

5.0

Alfonso did an amazing job looking for storage unit of our liking very friendly.

Rating:

5.0

Very friendly and helpful staff.

Rating:

4.0

The facility was good, the system wasn't. I had an auto pay for the storage, Before travelling I stopoed by to make sure the draw was going to take place, I was assured of it. Coming back from my trip I had my messages of late payment. Nevertheless I paid through the app, including the late fees. Sunday I went to close the storage, I talked to the clerk about the closing process. I went to the locker, they had a red lock on it, I had to go back to the office to ask them to remove. My questions are: 1) why the lick wasn't removed after I paid. 2) when I talked to the clerk, how come she didn't see that the lock was there and offered to remove it. 3) If I had cut the lick was I going to be charged?

Rating:

5.0

I had a really good experience

Rating:

2.0

Too much not understanding the SOP for uhaul, Was sold a unit that was already being used, had to wait 2 day before I could put anything in it, also no carts to help with very heavy boxes. That was the worst. But the girls at the desk did a great job.

Rating:

5.0

Very easy and convenient.

Rating:

5.0

Very nice and friendly staff and knowledgeable.

Rating:

5.0

Convenient, safe place and customer service is amazing. Highly recommended!

Rating:

4.0

I was told there would be a free lock left in the unit so I didnt bring one. Unfortunately there was no lock And I was forced to go home and get one, leaving my full unit unlocked with my belongings for almost an hour.

Rating:

5.0

Staff was completely helpful & they made the rental process run smoothly & efficiently!

Rating:

3.0

No

Rating:

3.0

Most of the times that we came to access our storage unit, there were rental trucks blocking access. The staff was always helpful in moving them out of the way, but was still an inconvenience.

Rating:

2.0

They told me my payment was 130 dollars a month but when they got my things in ther the bill went to 170 a month then $179.95 I was stuck just wanting you to know how I was treated

Rating:

5.0

Everyone was curtious and helpful highly recommended it

Rating:

1.0

I closed my storage and now they say I owe over a thousand dollars and I got my stuff out last October what is wrong with them I’m really upset about this

Rating:

4.0

Office was super helpful but Uhaul policy is not fair and punishes early move outs. I will not use Uhaul storage again. I will use a storage facility that prorates it’s fees.

Rating:

3.0

When exiting my storage space I needed 3 additional days past my billing cycle to occupy the space before my move. Unfortunately I came to find out that Uhaul will not prorate you storage space but they will charge another month of rent no exceptions. When speaking with the manager her response was it was company policy there was nothing she could do. I paid the additional month’s rent but This caused uhaul to lose my business when needing to rent a long term storage space after moving into my new home.

Rating:

1.0

Units do not have alarms which is why I moved out. I paid for an armed unit and got ripped off for 3 months. The door sensor is installed but not wired up to anything. I told the store manager this when I first noticed it and nothing was done. She told me the units don't have to be individually alarmed because they have cameras. No need to ever use the key card to go in or out of the facility because one, the cards don't arm or unarm anything because the sensor is not hooked up, and two, the front gate is always open. I also told my concern about the front gate to the store manager and nothing was done about this either. I rented a truck for 7 am and no one showed up to open the store until almost 7:30. Then, the truck had ABSOLUTLY NO gas in it. I had to put gas in it before I could even drive it anywhere. I opened a ticket with customer service 2 months ago about these issues and nothing was done so I moved out. I wont be using U-Haul anymore.

Rating:

4.0

Great works really pays off keep up the good work

Rating:

5.0

Staff was very helpful

Rating:

3.0

The unit I reserved with customer service was a 5x9. When I got to the facility they didn't have that size available so now we have to pay more. I would think your systems would communicate more accurately.

Rating:

5.0

Friendly staff

Rating:

5.0

Outdoor storage unit more than adequate. No issues with insects or rodents. Secure and convenient, would rent again and recommend.

Rating:

4.0

I would have liked the security gate to be able to close after business hours.

Rating:

4.0

If you can do 24/7 access

Rating:

5.0

Does the front gate ever close?

Rating:

5.0

Would like too see more carts available for use.

Rating:

1.0

Uhaul corporate must audit this uhaul franchise in Romeoville. It's a disgrace to your business. I have 2 storage to this facility but I decided to transfer after a month of poor service. Their office always lock even in business hours. You need to call and wait for 10min before the manager opens the door. The guy who cleans the storage is so rude yelling at the customer. He also cover up the manager every time you wait for the door to open. The store also opens late. It's good thing that's there 4 more storage place around the area so we can easily escape to this poor managed storage I'm also putting up a review on yelp to save customer from this storage.

Rating:

5.0

Staff was always very friendly and helpful!

Rating:

5.0

Thanks guys. You all were nice and helpful from beginning to end. Best!!

Rating:

4.0

Our storage space was clean and ready for us. All personnel were friendly and helpful.

Rating:

5.0

Staff and location are great. Everything is secured and well kept. The staff is tremendously helpful and willing to answer all questions without issue.

Rating:

5.0

Great experience!

Rating:

1.0

My code never worked, there was hardly ever anyone there when I needed them to fix my code. There was multiple times I could just not access my unit. Also I was told when we first rented that there was rodent control in this facility and that was untrue. 90% percent of my things were destroyed by water and or rodents inside the unit. I would not recommend this place to my worst enemy

Rating:

1.0

I lost the key to my uhaul lock which was purchased at U-Haul at this site. The huge employee told me they would not be able to remove the lock for me and I would need to call a locksmith. I already rented a U-Haul truck and was committed to a 100 mile drive and had to wait 4 hours for a locksmith in 100 degree temps to get me into my storage facility because the man at the office refused to help me and said they no longer remove locks. Turned out to be a miserable 100 degree day. I would never rent from U-Haul again after this. I'm sure he was just not wanting to go out in the heat because of his enormous size.

Rating:

2.0

Wasted over 1 hour trying to access & locate the actual storage unit. When asked for assistance the guy working the desk became upset with me when I asked him for help. The customer service is extremely poor at this location & it gets worse when you ask for help. They act like it's a huge burden for them to actually get off their chair to come & help. Instead they get angry with you & you get an attitude instead of help. I'm specifically referring to the young fellow who was working at the desk. It seemed like he was new cause the lady it seemed was training him when we arrived but she wasn't there at the time I asked for help. I don't appreciate getting yelled at for asking for help especially as I'm a paying customer & by the way I don't have a photographic memory. You know the process since you work there & I'm a new customer there & so this was totally unprofessional the way your staff member guy treated us. I'm being kind by rating you 2 stars because I really want to rate you 0 stars. I hope this can be a learning experience for the young fellow who was reluctant to help & showed a lack of customer service skills.

Rating:

5.0

Jessica was extremely helpful. Made the whole process very easy.

Rating:

5.0

Excellent service. People very helpful, courteous and cooperative. Pleasure to do business with them.

Rating:

5.0

Staff went over and beyond to assist me.

Rating:

2.0

We've rented several trucks and two storage units from this location. Pretty much every time we came to our unit, we'd have to go into the office as our gate entry code would stop working. Even if we visited multiple times per weekend, it didn't seem to matter. The staff did their best to help but this was very frustrating. The last few truck rentals we had were also a challenge. We arrived for our reservation but the office was empty and no one was answering the phone. We waited 30 minutes before someone was finally able to assist us. We cleaned out our storage unit on 2/2, but I was still sent a bill with a late fee on 2/22. We had informed the office three separate times that our unit had been cleared, well before the next payment was due. I had to spend another half hour on the phone with customer service trying to resolve the situation. Overall, we appreciated the staff and their efforts but will probably not use this location again.

Rating:

5.0

Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. Thanks!

Rating:

3.0

It was so hard to get a hold of anyone at this location.

Rating:

5.0

Excellent Service. He was Friendly, Efficient & Knowledgeable. He Checked on Us 2. C If everything was Alryt. . . . . Very Thorough. We were Very Satisfied with Him & We Thanked him 4 His Thoughtfulness. Great Employee. . . . Great Employee!!!

Rating:

3.0

U haul truck should have been cleaned in the back needed sweeping

Rating:

1.0

17 hour drive from Florida to Lockport in the rain Drivers side inside leaks bad 9 hours of rain I kept haveing to pull over install more rags to stop lots of water from raining on me inside the cab. I was charged $25.00 for leaving a messy cab... not exceptable I would like my $25. Credited back to my account Will not recamended the Romeoville location to anyone B I equipment as well as the Deltona Florida locations were very helpful and accomadating

Rating:

1.0

This place stole out of my storage and blamed me for not locking my storage door which was completely false Things was stolen out my storage. I couldn't get in or out of my storage because their system was always down so I couldn't use my code to get in and of the gate. No one was never there to help the customers. They never answer the phone. I truly believe this location should get closed down.

Rating:

1.0

Romeoville location never answers their phones. They left me a vague voicemail about my unit (during a day with high winds) which made me believe my unit got damaged, my husband and i spent all our time calling them while at work, and on the drive to the unit. I also signed up for automatic payments, and they didn’t processes that in my account, so they changed my gate access code and wouldn’t let me in. i would NEVER recommend this uhaul.

Rating:

4.0

Staff was very helpful. Have noticed rodent droppings in locker when checking on my property. Would suggest using more traps and bait to catch rodents.

Rating:

5.0

Llegamos un poco tarde y no teníamos acceso a las instalaciones y una trabajadora de nombre Michel nos atendió muy amablemente con el consentimiento de la Manager , pues ya era tarde y no sabíamos cómo entrar . Fue muy amable de su parte , teníamos todas las cajas en el vehículo y teníamos que dejar el vehículo ahí . Muy amable y excelente SERVICIO .

Rating:

5.0

The property manager is very professional, friendly, polite and just delightful.

Rating:

5.0

The property manager was excellent, very friendly, professional and helpful. She deserves 100 stars. The best customer service I've received in a long time.

Rating:

5.0

All of my boxes were wet/damp and falling apart when I moved out. We only had our stuff in there for 3 months. Anything fabric has a mildew smell and I had to remove mold from several pieces of furniture. I would hate to have lost everything if I had to keep it in there longer. Not sure this is normal or not for storage. But it did add extra hassle, work, time and money onto our move that I wasn't expecting. Were still washing laundry and cloths that smell of mildew from the storage unit....a week later. Staff was amazing from start to finish.

Rating:

5.0

Excellent customer service

Rating:

5.0

I haven't moved from your UHaul. I just moved in the same aisle just a different locker # 107. Thank you

Rating:

4.0

Very friendly staff!! We were pleased with the maintenance of the facility and the fact that weather and pests were not a problem the entire 8 months we kept belongings there. The only drawback was that we moved out at the beginning of the month and could not be prorated for time already paid for

Rating:

5.0

All was done well.

Rating:

4.0

I just thought that if you cleaned out the locker before the due date you would get the balance back

Rating:

5.0

Very helpful staff 👍

Rating:

1.0

I rented a truck so that I could get a free month of storage. Before my month was up, I let them know i wouldnt need it anymore and they said it was settled. Their staff billed me anyways. Awful.

Rating:

3.0

Thanks for the service and help.

Rating:

5.0

Service was very good answered all my questions very pleasant people at the desk Thanks

Rating:

5.0

Thank you all so much for all the help. Finally my daughters n our doggies have a home . It was So nice off your staff that the made this bad experience a little better.. Thank you alll 🙏🙏

Rating:

5.0

Excellent service

Rating:

2.0

Very slow response from the people working the desk.

Rating:

1.0

Bad management n service I won't rent there again sorry

Rating:

5.0

Rafael was very professional and knowledgeable patient. Very Busy Four workers in a small room Phone calls training I would of had one of the workers outside cleaning instead of sitting in the lobby

Rating:

4.0

Front desk person was courteous and helpful but could probably use more help.

Rating:

5.0

Rafael was very nice and it didn’t take long for me to get the rent the truck n the storage unit. I even made it to work on time .... thank you for all your help n patients.....

Rating:

5.0

Great service and dicen prices happy to have a U-Haul in Romeoville more convenient for all the community I will referred Family & Friends

Rating:

5.0

Muy buen servicio y el personal muy amable

Rating:

4.0

Everything was great except when I got to unit. I opened the door and the door wouldn't stay up. So I push it harder and the door came off track and took me 20 minutes to fix it.

Rating:

2.0

When I signed up for space, I was told that I would be able to have my payments prorated depending on when I moved out of the unit, they didn’t get prorated and I still haven’t received a call.

Rating:

1.0

Will call you every day to tell you to pay your bill, but wont call to confirm the unit is closed out. They were waiting for a new month to hit so they could charge me again. Garbage garbage garbage.

Rating:

5.0

The guys were very accommodating very friendly and very helpfulI couldn't have asked for better service on a very stressful day for me.

Rating:

4.0

.

Rating:

4.0

I was in and out, not a problem with getting the equipment I needed. I had to wait for my place in line, but we're don't you have to do that.

Rating:

2.0

In July, when we started using our locker, We had ants in our locker and they contaminated many of our boxes. During the road cons When I told the staff in July they just shrugged their shoulders.

Rating:

5.0

Your office team & staff did an excellent job! We will definitely use you again!

Rating:

4.0

The employee were helpful and accommodating. Nice folks.

Rating:

5.0

Good service. Helpful.

Rating:

5.0

The transaction went very smoothly and the customer service was excellent.

Rating:

5.0

N?A

Rating:

5.0

I had a good experience. My only issue is that work was being done on the property so the gate to get in was never closed and the door closest to my unit was broken so anyone could open it.