Customer Reviews for U-Haul Moving & Storage of Rundberg

Rating:

5.0

N/A

Rating:

5.0

🙏

Rating:

5.0

I have nothing bad to say guys were very helpful at the time i arrived and since it was my first time he explained everything to me to better understand and when I returned truck same thing very helpful thank yall so much for all you do i will return in the future

Rating:

5.0

Muy buenas atenciones se los recomiendo

Rating:

5.0

Muy amable el joven zesban mirza que nos atendió muchas gracias

Rating:

5.0

Shawn was awesome and provided excellent customer service. Also was very patience and kind in resolving any issues I had. Thank you for services.

Rating:

4.0

Everything was awesome, thanks!

Rating:

2.0

Me dijeron en irving que si lo entregaba me devolvieran parte del dinero y no he visto nada

Rating:

5.0

Zeshan and his team were incredible! The place was crazy busy and they handled it with utter calm and efficiency. I was totally impressed.

Rating:

5.0

Very accommodating

Rating:

1.0

I was thrown out of the storage on April 20. They move my stuff to you, Boxes and forced me to take my stuff off of premises so my experience at this U-Haul place is unbearable.

Rating:

2.0

The original Uhaul dealer gave my reservations away resulting in a 2.5 hours and 60 miles to get a replacement. Did not give any discounts or assistance other than to locate the replacement

Rating:

5.0

Dar un poco Más de explication respecto a la devolction del deposito por lo de mas Todo bien

Rating:

4.0

The trailer could have been swept. The safety cable had enough fraying to result in getting poked by rusty wire.

Rating:

5.0

Un excelente trato cortés y amable

Rating:

5.0

Kristan was very wonderful ❤️ very capable 😀 thank you for taking care of me

Rating:

1.0

The dolly from Uhaul was not secure. I brought my own dolly that can also be used flat. And also additional flat dolly. I was still charged for uhauls dolly I did not use. Basically charged for a service I did not use

Rating:

5.0

My Favorite U-Haul location. They have never done us dirty. We rent and return here all the time and will continue to.

Rating:

5.0

Location was closed. I used app to check out.

Rating:

1.0

50 guarantee false advertising. They charged my card twice for gas and ended up getting those $50 back and threatened to turn into collections and suspend my license making it more difficult for me to pay toll charges and solicited my number. I have been getting spam calls from agencies claiming to be from Texas toll with a link. Do not recommend this location they will pull money out of your account without your permission. I am contacting BBB. I want a full refund for my horrible customer service experience and hassle.

Rating:

4.0

I had an issue on the day of my reservation and was well assisted with changing the date and time for pickup. I really appreciated that.

Rating:

4.0

Very nice front desk man

Rating:

1.0

The computers dont work, making simple things take half an hour. They will also try to charge you for gas even though you filled it up. Do not rent here.

Rating:

5.0

n/a

Rating:

4.0

Understaffed, but the staff that was working are cool.

Rating:

5.0

Drop off was very easy, even though the dealer was busy, they took time to check in the trailer I returned. Very pleased with the friendliness of the staff even with workload they had. Very satisfied with the whole self-moving experience.

Rating:

3.0

Too crowded with equipment. I could barely maneuver to pick up the trailer. The staff seemed like it was a bother to take my business. Helpers were a zero. What's worse than a bad job? Not doing the job at all! Ultra Care Logistics (cjmoving@yahoo.com) never showed up and left me hanging to load and unload. He blocked me from texting or calling. You need to drop them from your list of helpers.

Rating:

5.0

We had and excellent service !

Rating:

2.0

I did not receive a final statement showing what the final charges were. I drove less than the 50 miles and should receive a credit or refund for the difference.

Rating:

5.0

The manager Shan at this location is stellar. He helped with both our hitch installation and trailer rental and went above and beyond with both situations to make it a great experience.

Rating:

5.0

Es un excelente lugar y su personal muy amable

Rating:

2.0

Inspect epuipment so I don’t have to ask you to replace a damaged tire. And don’t give me an attitude because it needs to get done. This place lacks professional.

Rating:

4.0

Nothing everything was great.

Rating:

5.0

Great service every time and staff very friendly , store manger helped me with my equipment rental he's always helpful and make sure customers taken care of

Rating:

5.0

Best experience ever. Thanks

Rating:

1.0

I was forced to use this location when my reservation was moved at the last minute by another location. Further location means more mileage I have to pay for. No customer concession for the inconvenience. Long wait times in store and on the phone.Gassed the truck before dropping it off. Still charged me for gas. Submitted a concern. Manager called once but didn’t leave a voicemail, send an email or text with any information. Instead he closed the concern and moved on cause “he’s busy”. Terrible customer service. Be better!

Rating:

5.0

The staff at this Uhaul had always gone above my expectations and they made moving out with a truck, and helpers simple & easy!!

Rating:

3.0

If a customer show up 10 to 15 min before closing to rent a haul don't tell them we closed out everything come.back tomorrow only to find out the worker was rushing to leave for another job.

Rating:

5.0

Employees were very helpful and truck was well maintained and clean.

Rating:

3.0

Just lately, I saw some ladies cleaning although wasn't very clean

Rating:

5.0

Give a free day, free 20 miles.or something to repeat users.

Rating:

5.0

Very professional, extremely efficient and the manager was more than helpful. Thank you, thank you!

Rating:

2.0

Very, very slow counter service. Disorganized. Many people seem to be working but just running around from place to place.

Rating:

5.0

The mgr is beyond excellent he is fantastic

Rating:

5.0

Everything was good.They we're available fast,no hassles,very professional,kind and informative

Rating:

5.0

Esta bien limpio, las personas que te atienden muy bien pero el manager Zesgan mizra , es muy descortés y muy payaso 🤡 y si no pagas a tiempo te están aumentando recargos y recargos cada semana eso no está bien el manager debe que no d be hacer recargos cada semana si no pagas el alquiler eso no está bien.

Rating:

5.0

Customer service the best I've had in years. The general manager stopped by to say hello to his employees and everyone had a great attitude with a friendly atmosphere. Enjoyed the small conversation while still completing what I came there for Returning the vehicle was a breeze and the employee assisted me with all my needs. Highly recommend

Rating:

1.0

Me dieron un dolly dañado y llame y tardaron como 3 hora para llegar

Rating:

5.0

Not a thing. Staff was friendly and knowledgeable.

Rating:

5.0

Good job

Rating:

5.0

Todo muy bien ,muchas gracias

Rating:

5.0

NA

Rating:

5.0

I’ve gone to this location for years and never have had a problem

Rating:

5.0

Clean and reliable

Rating:

5.0

All the staff were friendly and great. The checkout and returned process was super easy.

Rating:

3.0

Just consistent company wide policies and procedures.

Rating:

5.0

Quick and easy.

Rating:

5.0

I really appreciate the willingness and readiness of Xavier’s help! He was amazing and really blessed my family and myself in my time of need!!

Rating:

5.0

Xavier was great, and really helpful in working with me during the times I was struggling! I would definitely recommend you guys to anyone!

Rating:

2.0

Check the online reservation before upselling insurance to customers in a hurry. Just do your damn job with a smile.

Rating:

1.0

Customer service was terribly slow. No excuses for the slow service. I read reviews about this location before I made my reservation and they all condemned the extremely slow service but I thought how bad can it be and since it was the closest rental center I went with them. I was stunned at the slow service and will never choose them again. Sadly, this slow customer service is on Uhaul. Uhaul claims in their survey “We are always looking for ways to improve our service” Yet, after reading the customer survey’s they are constantly being ripped for poor/slow customer service and they deliberately choose to do nothing to fix it. This simply tells you it is way to easy for Uhaul to ignore its problems and continue to make money off its suffering customers. Shame on Uhaul.

Rating:

1.0

Rude manger

Rating:

5.0

Excellent service, very grateful for the service

Rating:

5.0

This rating is Excellent because of the high quality of service provided by your staff during my trailer pickup and delivery. Yes, the equipment was clean and in good condition. However, at both locations the attentiveness and customer orientation of your people made the difference. Both locations appear to be very well managed. Both locations had lots of customer activity and yet, everyone appeared to be getting great help. Well done!!

Rating:

5.0

You' re doing great! The staff I met were friendly and competent, there were no unnecessary delays renting or returning, and the truck worked fine!The young man who checked me in, Joe Brown(?), was especially helpful. Your location in North Austin was very convenient for our move, right off of I-35 but providing access and egress without actually having to get on I-35.

Rating:

1.0

super poor communication, charged fees when I was being helpful by returning the car early when I was exhasted after move and block the refund by customer support team by General Manager, HORRIBLE Experience

Rating:

5.0

Thanks for everything

Rating:

1.0

Falta de explicación con la persona que me atendió no me indicó que debía dejar puesta la gasolina y tampoco me indicó que si entregaba el carro en la noche me iban a poner un extra pago . Muy mala atención

Rating:

5.0

I had wonderful experience with Xavier and his front desk staff. They were extremely accommodating after a had a horrific experience with Monica. She was the alleged to be the scheduling manager. She was extremely rude and completely lacked empathy and concern while interacting with me. My car stalled over the road and it caused me to be late. I was instructed to call her to move my drop off location. She was sure to blame me for my vehicle breaking down during the move. Causing me to be late. She told me I was bad at communicating and that I seem to have a problem. Worse interaction I've ever had of a uhaul staff member after doing business with uhaul for over 20+ years. I also received feedback that this is not the first time she's treated customers like this. That concerns me giving the state people may be in while they are contacting her. Her treatment to customers is disgusting and I have a feeling she only talks like that on her unrecorded line that I believe she talks on. I was completely blown away but Xavier made the experience phenomenonal.

Rating:

4.0

Keep the good work

Rating:

5.0

Yes service was good and workers yes I love it and I will recommend people w yu all I got my shed at that's why I left yu all thanks for everything ❤️

Rating:

5.0

I had a fantastic experience at this storage facility, the manager was incredibly helpful and made sure everything was set up perfectly, they hooked up my tow dolly without any issues, and the drive from Austin to Houston went smoothly! I could not have asked for better service. Highly recommend.

Rating:

5.0

Great service by staff! If I get another storage unit I willl get from them ❤️

Rating:

5.0

Many. 1000 thanks for helping me move.... I could not have done it without you... I will always be a loyal u haul customer.... I really appreciate you all from the bottom of my heart... For the one month free storage space... You don't know how badly I needed it!... I will forever be truly grateful!

Rating:

3.0

The staff were all outside just talking. The office was empty. Texted the manager’s number on the business card and never heard back from him either. I watched multiple people just come in and leave - probably lost business.

Rating:

5.0

Staff is very helpful especially when she accompany us in Storage assigned to us and help with access. Because it's 14 years ago when we use the UHaul Self Storage. So I am not familiar and my husband is actually the one who negotiated on our first UHaul experience.

Rating:

5.0

I love all the staff when I got the truck and I love all the stuff when I returned it great team before and after love you guys

Rating:

5.0

Yazmin and the staff were amazingly nice and customer friendly.

Rating:

5.0

Your employees was very nice and helpful

Rating:

4.0

Professional & helpful.

Rating:

5.0

They were great, and there was a few times I was late and they worked with me. Thank you.

Rating:

5.0

Keep it up, all 100%

Rating:

5.0

I was happy to be able to get moved in on such short notice; manger was great and very helpful.

Rating:

3.0

I actually never used my Storage. Could not find the time.

Rating:

5.0

Great customer service

Rating:

5.0

Muchas gracias por todo! Regresaré pronto...

Rating:

5.0

Thanks for the help and quick customer service!

Rating:

5.0

I did like the way Zeshan Mirza take care of myself I will come back !!

Rating:

5.0

Everyone was very nice and helpful

Rating:

4.0

My storage unit had a little bit of dampness and my mattress was stained

Rating:

1.0

Your company has a serious issue with the manager at this location. He and the assistant manager here are the reason I moved my stuff out to another company’s facility. They were both very rude and condescending as well as highly disrespectful. I even had a friend rent a truck from this location and she too had the same experience with the manager being rude from the get go. Look at the google reviews for this location and you’ll the same sentiment left by others in regards to the manager here. I will never use U-Haul again because of him.

Rating:

5.0

I have nothing but good to say about U-Haul. The staff is quick, but friendly. The facilities are always clean and well lit. Most of all, they are very secure. At first, if was difficult for me to remember how to access my unit, then I realized it is for the safety of my property. I came to really appreciate it. Jim N Austin TX

Rating:

5.0

Convenient

Rating:

5.0

I reserved a van. There was no mention of a extra deposit or using your credit card versus your debit card so I had to get a larger truck which I did not need and the instructions was not registered for my storage unit, so when I try to sign in with the code. It did not let me sign in…overall experience was good, but those were just simple details that was not mentioned online at all. I received several emails and confirmations, but nothing was mentioned about those.

Rating:

5.0

Even though there was only one person the manager. He is very knowledgeable and was very quick and professional in getting us what we needed. Thank you!

Rating:

5.0

Uhaul rocks!!

Rating:

5.0

Thank you for everything and sorry for getting behind.

Rating:

5.0

Awsome management and staff!

Rating:

1.0

Customer service made me want to cancel everything with u-haul. Rude & left a terrible impression as a whole.

Rating:

5.0

Excellent service

Rating:

5.0

Easy to set up storage and move out. No problems. I love how easy it is to get in and out and all the dollies available to move furniture. The after hours access is wonderful. We always use this Uhaul storage facility when we're in Austin. Never had a problem, and when I made a mistake, the staff fixed it beautifully for me. I hate moving, but this place really helps me out so much!

Rating:

4.0

You need to have better and fast customer service, I was almost 1 hr in line and only 6 people in front of me a was ridiculous.

Rating:

5.0

Manager and Employees are very helpful and very accurate of what they are doing

Rating:

5.0

Michelle was super helpful & very patient with me, even though unbeknownst to me there was a line gathering up behind me while I completed my Storage Unit transaction. I had experienced a lot of stress with my move the day before & that morning, but Michelle made everything go so smoothly. The next morning when I showed back up with truck after it being emptied, she made that process so easy as well, I was happy that she was available to assist me again.

Rating:

4.0

None

Rating:

1.0

I rent the storage space 2 days and advance and when I try storage my furniture the storage was still occupied . When I notice I go the office tell the guy and charge what happens he can answers my questions what happens he call the manager and the manager. I ask the manager what happens he don't know happens he is not even said im sorry he only try to ge me 5×5:space when the storage space I rent was 10×10 they have terrible ,terrible customer service I don't recommend the business place 00000 starts.

Rating:

4.0

Is this site short on staff? The phone is not usually answered, regularly longlines in store. The facility are clean and well lighted. Thanks for fixing the elevator quickly. Thanks for confirming my move out.

Rating:

5.0

The staff was always friendly and helpful, the facility clean and well maintained.

Rating:

5.0

The Staff were all very friendly and very helpful.

Rating:

3.0

Sunday storage would be better if opened til 7pm & Ray the truck cleaner is very rude not a huge asset to Uhaul

Rating:

5.0

I'm very pleased and grateful for the help i have received...excellent customer service..thank you for everything!!!

Rating:

5.0

Si

Rating:

5.0

The manager is very kind and attentive the staff was friendly, informative.

Rating:

5.0

the staff is so freindly, I had a storage and i was treated so nice that I talked my daughter into moving her storage from next door to uhaul, I would tell everyone I know.

Rating:

5.0

Francis is amazing

Rating:

5.0

I stopped by public storage and they never had anyone there to help me, but one day I stopped by u haul and I am so glad I did,

Rating:

5.0

The times i have been there i have been treated very well

Rating:

5.0

This U-Haul and storage has been my favorite. Secondly, it sets in s great location. .

Rating:

5.0

Very good

Rating:

4.0

todo lo demás es bueno solo los horarios son los malos quisiera que estuvieran abiertos 24/7

Rating:

5.0

Amazing manager and staff. They all went above and beyond. Would definitely recommend to all friends and family. Thank you all, take care

Rating:

5.0

I had no problems with them at all.

Rating:

5.0

Rundberg location great!

Rating:

5.0

Every one of the staff were helpful and welcoming. Great job!

Rating:

2.0

I have been using Public Storage since my earlier moving days, always came back, never had any issues. Unfortunately, my unit was vandalized 2628. To my surprise my 2 TV's, my bed and a nice desk were taken. Yes, there are cameras, but they didn't seem to capture visuals on the thief. Plus, I had to pay for a whole month for 5 days before I was moving out with no refund. I'm terribly disappointed.

Rating:

4.0

Staff wasnt helpful a couple of times. My unit door got stuck and I was made to leave it up and unsecured.

Rating:

5.0

I had done everything online and I knew I was good to go, but I had stopped inside to make sure everything was good and thank goodness I went In cause I would have been lost with the key pads and what to do. The lady manager had explained everything and she was wonderful. Unfortunately I'm terrible with names and I can't remember hers but she works at the ih35 and rudburg uhaul. She was amazing. Thank you very much.

Rating:

5.0

the manager of the store the day I was there, I believe a lady named Francis, but I could be wrong, is simply excellent. She is kind and patient and she solved all my problems when I messed up an online reservation. My move would have been so difficult and she cheerfully and helpfully got me a truck and handled all the paperwork and online stuff. Thank you so much! Both times I used this facility she was there and was so friendly and helpful and knowledgeable. The storage facility is great, too. Easy in and out with our stuff. Huge elevator and lots of dollies to move. I was surprised at how quickly we could load and unload the unit.

Rating:

5.0

Manager was awesome

Rating:

5.0

Staff was very helpful and patient. Everyone there was busy and working hard. The manager Francis was very helpful not only with me, but also with her coworkers. It was nice to watch her handle problems. She did a great job. Unit is clean and access is pretty smooth.

Rating:

1.0

TLDR; Do not recommend this location, save yourself and go somewhere else. I would not choose this facility again. I reserved my unit online, which was a very smooth process, but it was in person moving in where I learned what a mistake I had made. First, they tried to get out of the one month free rent (which I was due, given my one-way truck reservation through UHaul), and had to end up calling the manager (who was not on-site) to make sure that it was okay for them to give it to me. After confirming all of that, buying the lock for the storage unit, and going through the final booking for my unit, I was shown my unit and then informed that the access hours ARE NOT WHAT IS LISTED ONLINE. My access hours would actually be the location's office hours (7am-7pm Monday-Saturday and 9am-5pm Sunday, instead of the listed 5am-10pm). They changed their access hours sometime "in the last year or two due to multiple break-ins of their units". My representative repeatedly told me "I wouldn't put anything of value in your unit if I was you". After learning about that, I was informed that their access system was having difficulties, so I would not be able to use my key code to get into the storage building to access my storage unit. Instead, I would have to get the manager or another representative to open the storage building door for me each time I wanted in. When I asked when that issue would be fixed, my representative said he was unable to give me any sort of timeline (days? weeks? months?), only that they were working on it and it would "hopefully be fixed soon". My representative's code worked, and while we were talking about this, several other people were able to use their codes to access the building. Maybe it was because I have a new code? He was sure my code wouldn't work, but was unsure why, and it felt super shady. I tried my access code later, and sure enough it did not work. To top everything else off, the interior temperature of the building was sitting just above 90 degrees. There is a sign on the wall that shows a thermometer and says "For your comfort this storage area is kept between 65 and 85 degrees". It was cooler than the 102 degrees outside, but given I'm paying extra for a climate controlled unit, it would be really nice if they actually kept it within their stated acceptable temperature range. To sum up, I would absolutely not recommend this location to anyone. I was talked down to the whole time, and the whole interaction felt really shady. Also I would have chosen a different location had I known about the multiple break-ins of storage units! If I had known what I know now, I would not have gone here. TLDR; Do not recommend, save yourself and go somewhere else.

Rating:

4.0

The staff member who helped me check in the car carrier in order to be able to unload the truck was friendly and helpful. She referred me to her manager for the storage unit, but he initially wanted me to pay for a new 5*5 reservation rather than checking me in to the 5*10 one I reserved as part of the one way rental. When I told him one of the car carrier tie down straps was torn shorter than the other but the staff at the original U-Haul attached and tightened the short one for me, he rudely grilled me saying he was going to check and double check for any marks that he can attribute to me as an unreported accident and that the safemove insurance would not be valid if he could find a scratch. No, I didn't have any accidents in it, but we definitely left the side-view mirrors cleaner and better aligned than how they started out. Both the storage unit manager and my new apartment manager said that the U-Haul storage facility is in a bad neighborhood in terms of break ins.

Rating:

5.0

I will always rent from y’all do you have a nice yeah but very nice general manager💯

Rating:

5.0

You folks were absolutely awesome ! THANK YOU ! THANK YOU !!!!!

Rating:

5.0

Linda was amazing! The store was very busy and short-staffed. Despite the long wait, she was accommodating to everyone and an impressive multi-tasker.

Rating:

5.0

Gracias

Rating:

5.0

Nice and knowledgeable staff and a very convenient location for my wife and I.

Rating:

5.0

I had no issues. I stayed 1 1/2 years It was perfectly fine.

Rating:

5.0

Camry was so nice and helpful with everything that I needed

Rating:

5.0

Camry is extremely easy to deal with as she is a consummate professional. I deal with attorneys all day and dealing with Camry was a breeze. Her knowledge and friendliness made this an easy experience for me.

Rating:

1.0

I cannot at this time recommend uhaul to anyone I know at this point and time. For any type of rental or storage.

Rating:

5.0

NA

Rating:

5.0

Lisa was amazing!

Rating:

5.0

Perfect

Rating:

2.0

The manager at that location is never available. I had paid for 24 hour access which I tried to use and it didn’t work and they didn’t apologize for it. There was roaches in my unit and no apology that time either. I had to move my stuff and spray everything.

Rating:

5.0

Service is great.

Rating:

1.0

I called b speak to Mr Henry Guerra When I woman answered I told her my issue about me being charged over my mileage. She then put me on hold but before said she was getting someone to better assist me. Another girl got on the phone and was professional at first but then began to cut me off the. Telling me it was my fault o should have taken a picture of my mileage. Things got more rude then she put me on hold I hung up she kept calling me back finally when I answered I asked to speak to her supervisor she was arguing with me about that. She then got a man on the phone claiming to be a supervisor but wouldn’t give me his name so he hung up on me. I never had this experience before until now I have used U-Haul for 20 plus years and never had anyone rude or disrespectful. I will be sending an email to Henry. Y’all need to hire professional staff..

Rating:

1.0

Terrible experience! When I got to the Uhaul facility where I made my reservation, they told me my unit was no longer available. WHAT IS THE POINT OF A RESERVATION SYSTEM IF THE ONLINE RESERVATION IS NOT HONORED! I am lucky they were able to help me find another unit nearby although I am now paying more than I had initially intended to for a unit of the same size. Great staff, terrible reservation system. I am never recommending a uhaul storage unit to anyone and will never use uhaul storage or anything uhaul again. Moving is already a stressful experience, and finding out that the unit you reserved is no longer available when all your furniture is a truck in the parking lot is even more stressful . Awful, irresponsible, and unbelievably unreliable.

Rating:

5.0

Staff member who helped us was great. She want above and beyond to meet our needs and made our experience very pleasant. Additionally the store was very busy but all workers worked so well their was hardly no wait. Great experience at this location.

Rating:

5.0

Great service. Needed the truck longer and they approved it. Thank you.

Rating:

2.0

I felt like the haul truck was going to break down. Glad I was just going around the corner. But in the storage room needs better directions I got lost for the first time called for assistance nobody answer the phone neither time.

Rating:

5.0

Cheapest in town. I had looked at other places and they all advertised these “sales” but then hit you with admin fees. Looked up prices on the website for uhaul and at checkout there were no surprises.

Rating:

5.0

Yeah your staff you had at the place where I picked my truck up and where I had my storage unit at never it went above and beyond the call of duty I mean they were definitely good employees you know I think you should give him a raise and her a raise cuz of the young lady that was that helped me with my toolbox and I didn't expect her to help me but she just came out of there and turns out she was stronger than I was but yes she was the one that was working on the one on I-35 north in Austin Texas but yeah I would recommend y'all cuz that's the only people yell the wrong people I deal with you because you get it right every time.

Rating:

5.0

The Lady that helped was very very sweet. I cannot remember her name but she was a thin African American Girl and she was there around 4ish on Friday 6/11/21 at the IH35 location between Breaker and Rundberg in Aust tx ..She was really caring eased my mind as I was going through a tough situation! I would like to recommend if at all possible she have some type of recognition for her outstanding customer service. She seems to be really dedicated and loves her job!

Rating:

5.0

Great place my furniture was just like I left it

Rating:

5.0

The express to the young man that I think his name was either Curtis or Christopher he was working there at the North Lamar store he was very helpful and he says you know if you don't have room for that we got a big storage facility over here on I think it's breaker lane or something here in North Austin Texas and it was real it was real cool and he set me up gave me the number and I googled it and I found it. Y'all should give that young man a raise cuz he is very good at what he does you know he's he was very helpful and I would definitely recommend them to everybody I mean I've always used you all no matter what. Because you always have what I need and when I need it so thank you

Rating:

4.0

I was supposed to have 24-hour access and when I came to the storage with the truck full of furniture my access didn’t work.

Rating:

5.0

Just want to thank them for quick and friendly services.

Rating:

5.0

The only problem is that the code don't work sometimes also the card to check in I have to go to the office anytime that I'm there to get in.

Rating:

5.0

Priceless!!!!!

Rating:

5.0

Great service, quick, easy and friendly.

Rating:

5.0

This place and location is awsome

Rating:

4.0

The young lady that helped me was very friendly and professional, the tour to the storage was great,, the instructions on how to use the key card was great and the return of the truck was great with her in the same manner.

Rating:

5.0

Thank you

Rating:

3.0

Improper mask usage. All workers either not wearing, or below nose. Constantly grabbing at center of mask with bare hands and touching everything from paperwork to cards being exchanged. Felt so uncomfortable, as I am moving due to losing family to COVID and and trying to be cautious when this made that impossible. Also given a unit that already had a lock on it and that caused even more issues. I would not recommend this location to anyone based on these actions and the manner workers presented themselves in. I am only grateful for the young woman who fixed the storage unit access issue as fast as possible. Although this also left me with a unit in the very back when mine was originally in the front.

Rating:

5.0

The tornado experience was horrible and sad. We had 3 unit’s effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!

Rating:

5.0

Henry was such a pleasure, very professional and an asset to Uhaul

Rating:

5.0

Ikapono was awesome. Polite, knowledgeable, humorous. All things I like ..

Rating:

5.0

Solid facility and crew.

Rating:

5.0

Considering the virus and not having but 2 employees I’d say it was handled quite well