Customer Reviews for U-Haul Moving & Storage of Saddle Brook

Rating:

1.0

Worst customer service and U-Haul experience, would not recommend this location and the girl in the front desk has a nasty attitude and should be fired ! Very disrespectful and not helpful at all.

Rating:

5.0

Everything was great from the person that installed it. How about we put the correct address on the reservation because it was giving me two locations which almost made me go to another company destination

Rating:

5.0

The employees need a raise. The working condition isn’t fair at this location due to construction.

Rating:

5.0

Im happy the girl who help me was nice 👍 tre truck was nice en clean I recommend go to U-Haul 👌👌

Rating:

5.0

This site is undergoing construction. There was a resin covering the windshield - couldn’t remove with windshield fluid. Was distracting while driving. A car wash could have removed it ( hot water and soap).

Rating:

5.0

Experience was smooth & very helpful. Rebecca was extremely helpful & attended to all my needs. 10 out of 10!

Rating:

2.0

Reserved equipment was not available. (Dolly) Rear of rented truck had an odor of smoke. Rented trucks lights would stay on after parked.

Rating:

5.0

The front desk staff are very kind and incredibly helpful.

Rating:

5.0

The self service after hours return process was a little difficult. The step by step on the app didn't finalize my return & photos. This process can use some improvements.

Rating:

5.0

Anaiya is an absolute pleasure to work with.

Rating:

5.0

It was easy to get in and out with my rental.

Rating:

3.0

We did not deal with a person as it was after closing in a bad snowstorm. While the employees who assist by phone were very helpful with finding this location for drop off , the actual drop off was dramatic. It would not accept the pictures after 3 tries. We were stuck in an ice/snow storm soak and wet and cold. Through the phone we were able to contact a rep that allowed us after begging to help to email the pictures later. Otherwise all was good. Thank you

Rating:

5.0

Nothing

Rating:

5.0

Joe was amazing. He literally saved my business from incurring significant losses just by being prompt, professional and providing the information needed for me to make the rigjt decisions via his ability to empathize with the customer. He is an asset to any organization.

Rating:

3.0

Less fees.

Rating:

5.0

The people you have working at this location are some of the best I have dealt with..they know what they are doing and bent over backwards to help me get signed in...I will rent there specially next time

Rating:

2.0

no human interaction. everything was done online. zero service, scan a QR code for this, (I never want to scan a QR code for anything.) take pictures of that. where’s the humanity? the one lady who worked there was nice enough, telling me to connect to the wifi, but that’s all her job seemed to be.

Rating:

5.0

Very satisfied with the existing service

Rating:

2.0

It takes too long to check in and the trucks need to be updated I feel like it isn’t necessary to have all those references and for what?!?

Rating:

5.0

It was easy and fast to do what I had to do

Rating:

4.0

A bit cramped due to the construction

Rating:

5.0

Everything was done correctly, I had no issues with the experience.

Rating:

5.0

Rebecca is the. Best.

Rating:

5.0

I’m so happy excellent service

Rating:

1.0

this was an absolute nightmare no keys for the truck, alternate truck blocked in, 2nd alternate. truck was a van and too small. App crashed. Hung up on me three times. no lights in the lot, drip box hard to find. awful

Rating:

2.0

While reserving the truck online it should automatically make you get the app since that’s what you really need instead finding out on the day of. You should be able to have all the info filled out and ready to go before pick up time. Also, there should be something that indicates that if you are an out of state license that you are going to be subjected to the assurance plan. It took me over an hour to pick up my equipment because of this out of state bullshit. Also, instead of talking to someone via chat on the app you should get the option to either chat OR call. It would had been so much easier if I could had just.talked to the person on the phone. The assurance set up was very confusing because I had no idea what it even was or why I needed it and the person I chatted to would not elaborate. Picking up the truck was a horrible experience.

Rating:

5.0

The employee and knowledgeable and professional. There’s a lack of lighting in the evening, helpfully they are under renovation.

Rating:

5.0

Ive been using this place for my last moving. I definitively recommend this uhual

Rating:

5.0

Management and staff are always professional and accommodating.

Rating:

5.0

Aiyana was very helpful, humble and kind. She made my rental experience an easy and pleasant one. Thank you U haul for hiring such wonderful employees.

Rating:

4.0

Good customer service

Rating:

4.0

The van was dirty and damaged when I picked up, I made sure to show the person inside the office. Also the parking issue was not notified before arrival, which it could be arranged to have notification pop up when scheduling the rental, I lost about 15 to minutes on my rental time looking for parking and walking back to the site to pick up the van. Is the first time I rent there and the vehicle is so dirty and also damaged the way it was.

Rating:

3.0

The online approval process took over 15 minutes. Making a reservation should mean that this process is expedited but we spent over 30 minutes. When I asked about the teacher discount, which was in my reservation notes, the employee has no idea and suggested i call customer service, which would have added time to our already lengthy wait.

Rating:

5.0

Good person

Rating:

4.0

The truck should be cleaner, but overall the service very good. Staff very professional and know about everything related to the rental and equipment. Friendly staff all 3 ppl.

Rating:

2.0

Customer service real bad attitude

Rating:

5.0

Very good 👍

Rating:

5.0

Rebecca at the desk is very professional.. great team

Rating:

4.0

The waiting area could be a little nicer, but otherwise the installation was quick and efficient. And fairly priced.

Rating:

5.0

Gas should be full

Rating:

3.0

it was a great place now it's not. They had a known unsafe trailer that they sent out to another uhaul dealer that I ended up with. The staff admitted this. This could have killed aomeone

Rating:

5.0

Check-in online was very much improved! Good job!

Rating:

2.0

The truck did not have any Air Condition and the wind shield wiper flew off

Rating:

5.0

The gas tank should be full

Rating:

5.0

It's ok

Rating:

3.0

It was a shock of the recent move, but I am happy for the business and look forward to seeing the new facility building changes. Would like more detail, on the renovations at the storage unit facility for Saddle Brook, NJ. Didn't receive a date when facility appearance would be completed, and when my units will be placed back at the Saddle Brook, NJ location. Also is the office remaining open at Saddle Brrok, NJ location? and how do I contact you if not so? Thank you, Patricia Morris

Rating:

1.0

You have to be clear about all kinds of fee and taxes and not hide anything

Rating:

5.0

Awesome employees, so nice and very helpful. Truck was so super clean. Will definitely use them again!!!

Rating:

5.0

CUSTOMER SERVICE WAS TOP NOTCH, VERY IMPRESSED AT HOW FAST THE PROCESS WAS, VERY HAPPY. C.J.T

Rating:

1.0

Truck was dirty , low gas clean in the back driver was dirty dents all over

Rating:

3.0

I used only 3 miles, but charged 6. I have pic.the gas was under half, not exactly half. The woman inside wasn't nice and helpful, she hate her job and costumers i guess. Outside also nobody cares about costumers, nobody come to check the truck together, i don't like it! There was extra charges I don't even know what for. I know I don't get back what uhaul charge and don't care about me, but I can't tell I'm happy.. :(

Rating:

4.0

Hard to maneuver the stairs. Renovation is definitely needed.

Rating:

5.0

Your staff was not just helping but went above and beyond to help with my move out. The movers provided were polite and respectful. Giselle was wonderful.

Rating:

2.0

Needs more ramps, a elevator or a freight elevator

Rating:

5.0

The staff were very accommodating, as I had to move my unit and it was not a problem for them at all. They were also helpful in many ways! Great experience overall!

Rating:

4.0

The storage was exactly what I needed in a pinch. All my stuff came out as good as it went in and happy with the experience overall.

Rating:

5.0

Manager was really nice. I couldn't figure out how to open the doors and she helped out. Staff was really nice and professional. She was patient with me which I appreciated. Saddle Brook does offer 1 month free promo.

Rating:

5.0

Excellent service I would use the Uhaul storage at Saddle Brook again if necessary.

Rating:

1.0

This facility is a horror. I had to throw items away at clean out due to roach infestation and my worries of bringing that to my house. This place is disgusting. I will never refer anyone to this storage. The lady at the front desk however Is a sweetheart. That’s why this place gets 1 star.

Rating:

2.0

The only reason I’m giving this Uhaul storage 2 stars is because the front desk lady was extremely helpful. Now on to the rest. Let’s start by saying this storage facility is an absolute dump. How do they have the nerve to have 3 floors and no elevators? I guess I’m supposed to haul furniture on my back ? The hallways are damp and cold, the storage units themselves have no light. I literally felt like I was walking down the hallways of eastern state penitentiary in its decomposing state. I dropped off my belongings because I had no choice but I will be removing everything before the month is up. DO YOURSELVES A FAVOR, LOOK FOR A DIFFERENT STORAGE FACILITY!!!!!!

Rating:

5.0

N/A

Rating:

2.0

Not convenient that there is no elevator. There is a ramp but you first have to go up 6-8 steps which isn't the most easiest thing to of with heavy items

Rating:

1.0

Accessing the storage was a hassle. My given access code was not working, then miraculously after 15 minutes of trying, it finally let me in. There were multiple bugs, and I had no idea there was no elevator in the facility. If that would have been mentioned I would have never purchased a unit, and the only reason I still kept it was because it was after hours and I couldn’t speak to anyone. When I move my belongings out, I will never use this facility again, nor recommend it.

Rating:

1.0

Lourdes employee there assign me a storage unit and two weeks later i got to the storage and all my belongings were out in the hall where anyone had access to my things and staff supposely didnt know who they belong too. My kids laptop was stolen and Two sneaker boxes which one contained lysol cleaning wipes and the other had a pair of new jordans. What they did to clear it up was assign me another unit and told me Carlos would reach out in regards to my stolen property and till now I haven't heard from them so i removed my things. They have cameras, they could of viewed but seems like they did and covered it up. Im just wondering how would they have felt if this was to happened to anyone there or anyone else in general.

Rating:

5.0

perfect

Rating:

1.0

I specifically asked if there was an elevator and I was told yes. I would never rent a storage on the 3rd floor with no elevator. I did not feel like the wooden doors with no seal would protect my things properly. The building has no climate control at all. I was booked into a proper storage quicker than I had access to unpack and thank God.

Rating:

1.0

The employees lie about available trucks so they can charge more money for one way rentals. Total scam. They told the same lie to multiple customers who had reservations for 26 foot uhaul trucks that were to be returned to the same location that day. They had a ton of one-way 26-footers though.. it’s understandable if they need a truck to be local for future reservations.. but to say that a truck can be returned to any location in the united states…. Except theirs…. “Because of policy”… is a lie that is meant to take advantage of customers and make more money. Uhaul is not military friendly… find a better, more reliable, and respectable business.

Rating:

2.0

I’m a little concerned. I was just about to purchase a lock for the storage unit but was informed there would be a lock provided in the unit. However when I went to put my belongings in the unit there was as no lock provided, just a rat poison box. I then had to drive an additional 34 miles at 11:00 at night searching for a place to purchase a lock. I was also told the unit was large enough to accommodate a king size mattress and a few boxes, that was also incorrect as the unit was not large enough to accommodate the mattress. I am over all unsatisfied with the service to this point.. The staff thus far have been polite.

Rating:

5.0

Kudos to Alex Green and his staff. Very professional

Rating:

5.0

The staff were very professional and extremely helpful. We had a very good first time experience. Will use again and recommend to friends.

Rating:

5.0

Alex Green, the new General Manager of this location is great and professional! He addressed an issue of mine quickly and efficiently. I recommend this storage unit to others.

Rating:

5.0

I had young lady the phone 12-31-22 she answered all my questions very polite. Sunday January 1st another young lady help me with everything very pleasant person. Excellent staff

Rating:

5.0

Young gentleman up front was super knowledgeable

Rating:

3.0

1) cuando rente me dijeron que era en el 2do Nivel y resulta que el A41 está en el 3er nivel y nunca me dijeron de cómo puedo subir mis cosas. 2) Tuve que utilizar las escaleras y luego las rampas para subir mis pertenencias, Ósea no tienen ascensores de cargas. 3) Mi cuarto tiene una viga casi en el medio.

Rating:

3.0

Waited two hrs for them to find me in your computer. The woman didn't seem to know what she was doing. She waited for someone to come back to her instead of calling someone. Place was clean. Truck was very clean and drove fantastic from Florida to Lodi. If I need a truck again I will get in touch with you. Thanks

Rating:

5.0

Great

Rating:

2.0

In regards to the storage unit when I first tried to have people in the store help me they were unable to. When I went online I booked a 2nd floor Room and still managed to get on the 3rd floor! And it is a little ridiculous that floor 2 and 3 have to first go up stairs when I asked for help they say their is a ramp but the ramp starts on the 2nd floor where I was supposed to originally be not up the stairs and up a ramp..... I will never rent from this place again have a life or something

Rating:

5.0

The only think I wish I had first floor area😊

Rating:

5.0

Devin was a huge help ! Very polite and patient. You should Keep him around

Rating:

5.0

Gracias

Rating:

1.0

took me 5 days after handing in the keys calling and speaking 4 different people the so called manager is a total waste of time rude arrogant and obtuse sadly i was quoted one price and billed a different amout tried to get this sorted staff told me to pack up and leave if i cant pay an absolute waste of time dealing with these people dont bother thinking of uhaul trouble and disaster making more problems with them

Rating:

1.0

I don't ever like to leave bad reviews... Front desk was rude and unhelpful. The facility was not easy to navigate, and after moving for 10 hours with one other person, a little assistance on where to go would have been nice. It would be helpful if you were clear about 3rd floor units having staircases and steep ramps with no elevator!!!!!!!!!! That move in process was exhausting!

Rating:

1.0

the rental i got over charged got ripped off currently due to file a claim for over charge with you and waiting for refund also the staff are useless sadly dont care about customer service they shouldnt be the first contact for any business sadly i will never rent from you again or deal again have now spoken to my bank for a refund over charged on rental

Rating:

1.0

I have property that was damaged and they never notified me and horrible customer service

Rating:

3.0

no elevator is a problem.

Rating:

5.0

Todo estuvo perfecto en el recibo del vehículo en Minnesota y el personal súper atentos. La devolución del track y tower no fue para nada agradable. Como clienta mujer esperaba mayor amabilidad en la entrega y no que tenía que saber como desengranar el camión del remolque que venía con mi carro. Yo venía de conducir 20 horas para encontrarme con semejante cuento. Los que recibieron el vehículo dijeron que eso no les correspondía hacerlo y que yo debía pagar un fee si quería que ellos lo hicieran. Yo respondí que no tenía conocimiento de ello pues en mi contrato no decía nada de esas tarifas extra pero que si estaba establecido en el sistema yo lo pagaba y finalmente no lo cargaron. Creo que solo tiraron el aventón. Ese detalle genera desconfianza. No me pareció honesto de esos dos empleados en Saddle Brook.

Rating:

3.0

No elevator to get to second floor, and having to sign in twice at 2 keypads suck too

Rating:

3.0

I was a little upset that you didn't acknowledge that I moved out on July 4th and did not owe for the month of July. Other than that it was a good experience and I would use you again in the future if need be

Rating:

5.0

Very satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.

Rating:

2.0

Horrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services

Rating:

4.0

The place could use a freight elevator

Rating:

2.0

It was dirty trash and food everywhere. There was broken glass. Never ever ever again

Rating:

5.0

Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/

Rating:

3.0

I hated the fact that there’s no elevator. My storage is on the second floor and I’m older which makes it very hard. The employees were very kind and extremely helpful

Rating:

2.0

Stairs inside a storage unit!!!! Cancelled reserved truck also n

Rating:

2.0

All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

Rating:

5.0

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Rating:

1.0

You facility had a roof leak and damaged my items. I was told it my problem because I didn’t have separate insurance. I really don’t care what the contract says. You have a building that’s not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

Rating:

5.0

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

Rating:

4.0

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

Rating:

5.0

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

Rating:

5.0

Thank you so much for keeping my things secure for all these years

Rating:

4.0

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

Rating:

3.0

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Rating:

1.0

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Rating:

3.0

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

Rating:

5.0

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

Rating:

3.0

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Rating:

5.0

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Rating:

5.0

Great service!

Rating:

1.0

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

Rating:

5.0

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

Rating:

5.0

great job

Rating:

4.0

Storage services a u-haul were very helpful and convenient