All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

You facility had a roof leak and damaged my items. I was told it my problem because I didn’t have separate insurance. I really don’t care what the contract says. You have a building that’s not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

Thank you so much for keeping my things secure for all these years

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Great service!

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

great job

Storage services a u-haul were very helpful and convenient

No bugs, or rodents! However; building really needs updating. Stairs and steep ramp are too cumbersome. Moving extremely tiresome, difficult, and dangerous. No customer appreciation. Workers nice.