Was told the trailer i rented was going to be 175 bucks roughly ended up paying 300 dollars to rent the said trailer and was also told i would get a 100 dollar deposit back and only got 60 when I dropped the trailer off
tyler dCustomer Reviews for U-Haul Moving & Storage of Socastee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A smooth operation where all employees work together. Easy process to turn in the equipment and very convenient to my home base.
Jason CClean equipment, friendly fast service and cheaper rates.. what else could we ask for
Clayton FEverything was nice. Return person was polite
Carol DSign said wait here with equipment and an employee will be here to assist you. After 5 minutes I went inside, employee took the keys and said, "You're all set." Okay, not a problem I guess.
CHARLES AI definitely be using U-Haul again the pick up location and drop off fit my needs perfectly
Broderick SDropped off when no one was there
Carolyn FBrandon was extremely helpful and courteous during my rental pickup.
SHANNON MGreat service , easy pickup and easy drop off!
Heather RBoth gentlemen were amazing and the customer service was excellent 100 stars
rose DGreat bunch of guys. Always helpful and friendly.
KEVIN OThis was the third location for my reservation I had to go to. Also none had my reserved dolly.
LISA WEnsure the brakes work properly. Don’t charge for equipment not rented
Daniel CEquipment that was promised the night before via email was not there and was forced to take a larger unneeded truck. The lady, assuming manager, who was called over was rude and uncooperative. Drop off at spuds shack in murphy was very kind and efficient. The truck was not the problem, was personnel in Socastee and wrong equipment.
WADE MThe staff was the biggest drawn-down reason.... The clerk was untrained in how to rent a truck, and the manager had to assist while she was already overwhelmed with tasks. The clerk was not reading the prompts on the screen and kept attempting to push things through... I would think such a highly regarded company would ensure training is provided to staff? Van was brand new and perfect, no issues, that was a true highlight! Hope they get some better training and help so they can thrive!!
Kevin ENot staffed well. The wait was over 40 minutes. One gal working her tail off. 5-6 people in line with reservations.
Suzanne RGate pins kept coming out if a bump was hit. Also 1 pin was bent and half the length it should have been when trailer was picked up.
Steven LOverall. Equipment in great condition. Prices increased $300 from last year on same exact move! Also spent 10 minutes of my time checking truck overall for UHAUL
Tim HNicest U-Haul we have ever seen. We will be using this location in 10 months when our home is complete and we move again!
Frank TThe people was very nice and help. Thank you
Huber BThe only problem I had was being charged for moving pads that I know were in the ubox when we were done.
Shelly WThank you for providing this service and all your help.
Melissa HVery nice facility and staff.
JAMES CNothing - the staff is absolutely wonderful!
MICHAEL AThe exact equipment I reserved wasn’t available but they were able to provide an alternative that allowed me to do what I needed.
Richard CI can’t thank them enough they worked with me through some problems and helped with everything
Al BHave the truck promised, at the location the customer requests.
MICHAEL SExcellent customer service! Very clean and well stocked.
Shelly CThe entire staff made my return seem less, great job
charles aQuick easy and convenient
ANDREW LWhen I arrived No one was in the office or could be reached for 20 minutes. After walking around trying to find some help a representative showed up and assisted me in securing my item I had reserved. She was very pleasant and helpful thru the whole process. The dolly was in good shape EXCEPT the nylon straps had torn abrasions that will NOT PASS SCDOT Inspection since they were compromised. This IMPORTANT item should not have passed U-Haul's Pre-inspection. The printer was out of ink (really??) for a hard copy of contract. U-Haul can do better. Very nice new facility.
Sam HReally great customer service. Annamarie was super helpful in ordering the parts and scheduling the installation of a trailer hitch. The installer showed me how it works. The young salesman even got on the ground to show me where it was (hidden)! Who knew!
Kristi HThis location was wonderful, however it was not our original location. We were supposed to pickup at an Ace Hardware, upon having trouble with the mobile check-in we went to ask an employee for assistance and were told they were not trained in the process and could do absolutely nothing to help us (their exact words). After sitting on the phone for 45 minutes with a representative who was also struggling to help us and got a little snippy at times, we finally got moved to this location. We did get a free upgrade to a 20-ft from a 15-ft since this location did not have any available, which was nice. We did end up behind schedule due to the issues.
Kennedy HNo improvement needed!
Michelle PSavannah helped me, she was perfect!
anthony rLarge location which was good to drop off the 20' truck. Plenty of space to pull off of the main highway and park.
THOMAS Salarms kept going off. elevators out of service.
Ray R | Overall ExperienceDrove to Florida and back. Ran good except at 40 mph you’ll chip a tooth wobblyto the max. But other than that all good
kurt aColin was great ty
bill gNew guy Is doing it by the book and is friendly .... as a repeat customer renting weekly we like to be able to rent and go quickly to get our work completed for the day we appreciate the streamlined service we got Thursday of this week.
Rick HEasy pick up, staff was friendly and helpful.
Eric RSimple process no issues here.
dave pCustomer service retraining for ALL employees and I mean All at the site.
Rick HIt took an hour to get my trailer rental. Lots of inexperienced employees and apparently only one that knew how to use the computer. Suggest cross training so facility would be more productive.
Chuck WThe UHaul team was very friendly and helpful! They worked with me adjusting schedules to meet our move schedules.
raymond cUHaul boxes are great used for 2 moves to and from Florida.
Lawrence WVery hard workers. Pleasant and dedicated . Would hire them again for the next move.
Richard Sthey were great!!!!
Lori ONice folks. The toy hauler worked as it should. Thanks
Scott NI thought you get a truck rental free when you upgrade to. A bigger unit
BRIAN D | First ImpressionsStore GM, Annemarie is top notch. She walked us around herself to show units and helped us make the perfect choice. Desaray at the front desk was also extremely helpful and kind at arrival. 10/10!
JOSEPH Q | First ImpressionsTerrible experience having a storage unit at this location staff is terrible and there is no management just a bunch of people there draining the clock that could care less to actually bothered job !!!
William D | Overall ExperienceSeemless and easy
Jennifer D | Online Move InGood location and the manager, Samson was professional and helpful.
Arika W | Overall ExperienceThis facility was so helpful easy access to supplys very clean. Pricing is very reasonable and friendly. I will definetly use facility again if ever need to.
CHERYL K | Overall ExperienceSebastian was very friendly and helpful in a stressful time for us. That means a lot!
KIMBERLY D | First ImpressionsWorst cust experience ever! 12-23-2025, three new employees started on 23 Dec, at no fault of their own they could not help. Annmarie was in a terrible mood. Sign on front door said call her, she answered with a mad temper, said she was unloading a box truck, would be there when she finished, waited 30mins called her back, said she was busy and to wait. Second name on the door “call Samson”. Called 4 times no answer, look at the cameras, 6 of us waiting for Annmarie. She assigned me 2161, that was rented, then 2160, that was rented, ended with 2131. When I returned the box trucks had to walk the property to find Annmarie, she was still in a bad mood. A second black female called in, line of customers at the counter, Annmarie said hello to her, she did not respond and went outside to wash trucks. Annemarie called Samson, complained about her and asked for help. This was a worse case scenario for how to deliberately provide poor customer service. Robert Conley 757-324-9119
Robert C | First ImpressionsI wasn't going to comment, but since you asked. 12/7 I reserved a 10x10 unit. 12/8 Found out it was 2 5x10 units. I thought that would be ok, but I really wanted a 10x10. 12/10 Went to the facility about 9:30 am; it was closed; around 10:00 am a manager from another facility came to open up since no one was there; he gave me a new 10x10 locker, but it only had a single door and I wanted a whole door; since he was very busy taking care of customers, I decided to come back the next day. 12/11 The actual manager was there and training someone on the computer; he assigned me a new locker and I returned one lock; I put my stuff in the locker 1032 and locked the lock; I know this b/c you cannot take the key without locking the lock, and I had the key. 12/? My key card did not work so I went to the office. Ann Marie (?) not the manager. I went to the locker, and my key did not work. She went back with me to verify. She said they did not cut off locks, so she didn’t know what happened. She texted the manager, and I said I would be back. 12/16 The manager went with me to the locker; my key did not work; manager somehow found the key for the lock on the door; my stuff is still in the locker, but someone had put some stuff in a cart in the locker, not me. There was no explanation as to how my lock was removed and another put in its place. 12/17 Since security is lax and no one bothered to explain how someone removed my lock and put on another lock, I decided to vacate the locker. I am fortunate that I did not have anything too valuable in the locker. I emptied the locker and rented one at an Extra Space facility for half the price. Needless to say, I was very disappointed. No one even offered to find out how my lock was removed and replaced with another.
George W | Overall ExperienceBecause of issues at the uhaul storage facility at 5604 Kings Highway in Myrtle Beach, I was sent to this location.
John M | First ImpressionsThe office woman was very pleasant welcomed you When you first came inside. She was with a customer said she would be with me in a moment after she was done helping the customer she was with. She was very professional. I'm sorry I forgot her name. But she explained everything how it was supposed to go and it did I had no problem getting in or out like she showed me. Please pass this along to her. Thank you Laura M
LAURA M | First ImpressionsI really gonna miss this service. I will be back if I need to.
katherine W | Overall Experiencethis facility does not even deserve a 1/2 star. I would NEVER recommend anyone to them. I am not sure how Sampson got to be GM but at this point The Coporate complaint that was filed and send to the Regional manager also. I will let them handle it.
CYD S | Overall ExperienceI had an excellent experience, Unique was a pleasure to deal with. She was friendly, knowledgeable and very helpful helping me choose the right storage unit type. She is a huge part of the reason I would recommend this facility.
Maureen K | First ImpressionsAll was well until I went to close my unit. I finished emptying and cleaning my unit before store closing hours. In the office were two ladies not paying attention to me or the time because the door was locked. They saw me but didn't acknowledge me. I left. The next day , I was treated rudely and abruptly. Good experience until the end. I close my unit a week early from my rent paying day.
Doug S | Overall ExperienceBad management Over all very dissatisfied will not use u-haul storage ever again. This was a brand new facility when I moved in on Easter week 2025 I am a very patient person but you have to wonder if the management was in over his head considering new employees needed guidance but he’s out on his skateboard
JASON U | Overall ExperienceFriendly knowledgeable staff took care of my checking ASAP could not have asked for a better experience
SHAWN S | First ImpressionsMy only complaint is that whenever I had a question or went inside to pick up my rental truck there were never enough employees. On more than one occasion I was told by multiple different employees, “I’m the only one here and it will be a couple minutes.” Not to mention the line I already had to wait in due to there only being one employee. And the 2 times I had to call no one ever answered the phone. Other than that the storage facility area is awesome and convenient. Lots of carts and big elevator helped moving in and out smooth. Had a 10 X 15 locker so I had a lot of stuff.
Stefanie Z | Overall ExperienceThis U Haul facility is great. All the staff are very friendly and go above and beyond to help with whatever your needs are. I definitely would recommend this particular facility on hwy. 707 in Burgess community. Bar none, 5 Stars from me!!!😊
Jacqueline W | First ImpressionsAmazing staff. Friendly, knowledgeable, and accommodating.
ZACHARY T | First ImpressionsI was very impressed with the Socastee U-Haul on State Highway 707. They were extremely kind and very easy to work with! And their store was very clean!
JEFFREY P | First ImpressionsA very well kept and spotless storage place will be using it again
JOHN M | Overall ExperienceStafford's amazingly great very friendly and helpful
JOSEPH K | First ImpressionsEverything was great and I would Usually again and recommend friends to use your facility thank you
CARL F | Overall ExperienceDisappointed that my unit was not pro rated when I cancelled.
JASON P | Overall ExperienceManager never followed through with a problem and the district manage never follows through either. Very sad way to do business. Had to call 1800 number to final get the service I should have been able to get locally.
MICHAEL N | Overall ExperienceWas good till it wasn't. Had a question about the gear shift handle in a truck I rented. There was quite a bit of slop in movement. Brought it to the attention of the manager who was nothing but nice and helpful. There was a male emplyoee, around 35 sitting and the front desk who was asked by said manager to go check the function of the gear shift as I was concerned about it failing. He was visibly annoyed by doing this. He and I went to the truck, he sat it the seat moving the lever in a childish manner. I attempted to explain my concern to him and his reply and was much less than professional. Making statements asking if I was sizing him up. Will never again use your company.
Michael M | Overall ExperienceYes very friendly
LEVERNE D | First ImpressionsGreat facility pristine conditions family run
Unique T | Overall ExperienceModern facility and it feels safe.
James T | First ImpressionsWhen you call the location, you get transferred to a central number, they take your information. But no one returns your calls. I recently received a callback 3 days later and they still had not closed my account even though I moved out on the 30th of August the person said I would receive an invoice showing paid in full and closed, instead I got a survey inquiry.
SCOTT R | Overall ExperienceWell lit storage facility.. Seems secure enough while I was using it..
Steven V | Overall Experience0 they would not help me
Larry M | Overall ExperienceHelpful attendant
James R | Overall ExperiencePeople were extremely nice and willing to help on every step of this service. Thank you U-haul.
Asim K | First ImpressionsVary friendly people and helpful people
Bradley H | Overall ExperienceEverything was clean and nice the staff was very friendly And kind
CARL F | First ImpressionsStaff was very professional , The place was clean .We were in and out
RICHARD M | Overall ExperienceThe two assistants at the counter were very nice and helpful when I was going through a very stressful time. They helped calm my nerves, and I really appreciated it.
Lora G | First ImpressionsThe first day I was there to get a truck I had to wait 15 mins.. the guy that was there just sat and kept saying the person was in the bathrm and if he didn’t come in 2 mins he would help us.. then he said will give him 5 more mins to come back.. I total time we waited approximate 15 mins.. that was ridiculous!!
Steven V | First ImpressionsSamson. Savannah and Penny were VERY nice and extremely helpful! If I lived in Myrtle Beach, I would use them all the time. It was a good experience thank you.
debby g | Overall ExperienceWhenever I went to this location,I was always greeted by a staff member that asked if I needed any assistant with anything. On the last day that I was moving out,there was a problem with the automatic door opening. I went to the office to mention it to attendant. He came right out and figured out that someone had shut off a switch on the inside,locking the door. He turned it back on and everything was good after that. Very friendly and even asked if I needed help with moving anything.
glenn s | Overall ExperienceI was a pleasure to work with the employees. They’re very helpful.
Phil G | Overall ExperienceMa and I wanted to move down here to live the beach life. So we packed up our belongings and headed for Myrtle, Myrtle Beach that is. Now our kinfolk said you’re gonna need some storage for all your belongings. That there truck rental app had a deal that just couldn’t be beat! We put our belongings in there and met some really nice employees along the way, but the journey is over and we were happy!
Michael H | Overall ExperienceYoung woman at the desk wonderful, good personality and helpful
Michael M | First ImpressionsSamson, the general manager, is the kind of person any company should hold onto for as long as they can. He makes that location run; helping customers, helping staff troubleshoot on the spot, finding solutions to difficult problems, and putting the customer first.
NICHOLAS H | First ImpressionsCheck in staff was excellent in helping me sign in. Other on property help was very friendly in showing me exactly where my unit was and how to get in and out of the drive in section to unload.
glenn s | First ImpressionsThere are diffidently kinks that need to be worked out in the security part of the building. Getting into the building proved difficult for myself and many other people making it extremely inconvenient. Please resolve these issues as soon as possible for future renters at your facility.
John S | Overall ExperienceKeep up the good job
JOHNNY R | First ImpressionsGreat staff! Very helpful and quick. Clean facility.
CHARLES W | Overall ExperienceVery helpful, personable and courteous employees.
Camille H | First ImpressionsRest rooms unable to use no tp multiple times some customer service reps were unpolite.
THOMAS M | Overall ExperienceThe help I got from the ladies at the desk was beyond excellent
JOHN L | Online Move InMuy buena atención excelente
Alberto T | First ImpressionsStaff was great! Can’t remember the manager’s name but she was super helpful and got Samson to help us. They both did a great job!
CHARLES W | First ImpressionsSamsung and the staff was excellent. Very helpful. Answer a lot of our questions.
Phil G | First ImpressionsI couldn’t be more pleased all the way around, excellent service, very knowledgeable and helpful and friendly staff.
CHERI H | First ImpressionsBeautiful brand new facility
Tim B | First ImpressionsStaff is beyond what is considered helpful and courteous for whatever you are in need of, and answer every question to the fullest. They even help work around the app that seems to have a few flaws to help you get the service you need.
BRIAN G | First Impressions