Customer Reviews for U-Haul Moving & Storage of South Bend

Rating:

5.0

I can't think of anything to improve upon.. every time I use this location I am greeted with a smile and very prompt service . And I like that safety is is of great concern at this location.

Rating:

4.0

After hours drop off so no one around.

Rating:

2.0

Some things was missing out of my storage can't prove it but I know what I put in there and this is not the first time that this has happened but I know what to do next time.

Rating:

3.0

I received my truck on empty and it smelled strongly of cigarettes. I would make sure it is full and clean.

Rating:

5.0

Hire more help. This is a very busy location and the employees are overworked.

Rating:

5.0

Not much . The manager at this location is excellent . She put me in the correct vehicle after an issue with my pickup light connection had a faulty connection. She was very professional and all about safety ,for which I appreciate very much. Would definitely rent from this location again and will of course recommend them to all my friends and family. Thank you for a great experience.

Rating:

5.0

The service lady was very helpful

Rating:

3.0

Customer service for be a little more friendly.

Rating:

3.0

a lot of discrimination for being a different race

Rating:

3.0

Costumer service and the truck smells so bad like cigarettes

Rating:

4.0

Didn’t have the appliance dolly in the truck like it was supposed to be. Line was too long to get one and too long to get my 10.00 back. Just let it slide

Rating:

5.0

This experience was great, I was helped by two different team members (pick up and drop off times) I wish I'd gotten their names. They were wonderful.

Rating:

4.0

very bad behavior

Rating:

3.0

Turning signal not working and van kept jumping gears after breaking. Bad expierence

Rating:

5.0

I'm very disappointed that I was charged for 2 gallons of gas by uhaul. I drove the vehicle 13 miles and put 2 gallons of gas in it at the Phillips 66 station right across the street from the uhaul. I have never had any problems with this location until this. I need to be refunded $10.35.

Rating:

1.0

Get some honest people to work there. Customer s spend a lot of money moving. Don't have time for someone trying to scam them.

Rating:

5.0

Everything was excellent to me nothing at all..

Rating:

5.0

Everyone was friendly and helpful. This was my first time renting a truck so I wasn’t sure how this worked but everything went well.

Rating:

3.0

Parking is terrible at that location. They made me move my car, but had a customer in a pickup truck blocking everyone's way and did nothing about it.

Rating:

2.0

Under qualified people in the office.

Rating:

4.0

My only real complaint is to give me a vehicle with a quarter tank of gas. I feel it's a bit of a racket, you end up getting the rental back with more gas because I have to make sure it has as much fuel when I return it, so I'm guessing how much to put in for my use as well as having the quarter tank I started with

Rating:

5.0

Service was good the employee was really nice.....

Rating:

5.0

Everyone was nice and explained what the process was. Easy to understand.

Rating:

3.0

Gas gauge was not working properly. At pick up we were told that approx quarter tank in it. we drove 28 miles to our destination and 28 miles back to Uhaul.. I put $10.00 into the gas tank to cover these few miles. Upon returning the attendant said give me the key your ok. I got an email receipt showing that they added $30.00 for gas. Do they expect me to b relieved that the truck only gets 2 miles to the gallon. I would bet that someones car needed gas and I got the bill. This location seems to turn over managers and employees on a regular basis. I see no reason to rent the truck I need to repeat this trip next month.

Rating:

3.0

Unit was not cleaned off I had to de-ice and clean off the unit The unit was not prepared to drive on the road Snow and ice covered even though I called with advance notice never warmed up. Manager of facility is excellent! She was still trying to train staff.

Rating:

1.0

Poor costumer service. Not using it again.

Rating:

1.0

Truck was in very bad condition mechanically. The transmission would slip on acceleration or deceleration. Also airbag light was on.

Rating:

5.0

Great staff

Rating:

5.0

Nothing. The manager was professional and experienced.

Rating:

5.0

Thank you, everything went very smoothly.

Rating:

3.0

I have become a frequent renter with your company. Until this last reservation, I have had nothing but good experiences. This time however, I was very unhappy to have dealt with Laura V. She was confrontational, disrespectful, and very demeaning in her tone. I don't appreciate being treated as a lesser-than, and being strongly persuaded to change my reservations to further generate income from your company. Laura made me feel as if my reservation had to be shortened for her facility to be able to generate anther rental of the equipment that I had reserved. When I refused she treated me like I was a problem. She did not give me a paper receipt and told me that I'd have to print it off. Also, in all of my rentals the person who rings me up makes sure to be the one to help me with the equipment and inspection. Laura passed this on to someone else as if she couldn't be bothered. I will be trying to avoid this location and Laura V at all costs.

Rating:

5.0

Parking was a bit cluttered but employees were helpful to get vehicles moved for easy exit.

Rating:

5.0

I had an amazing experience. Staff was knowledgeable about products. Recommended appropriate vehicle and additional services. Very customer service oriented.

Rating:

5.0

Truck was clean and good condition; staff friendly; check-in and check-out processes easy and fast. Thank you.

Rating:

5.0

Very nice and helpful employees. Helped me with my unusual situation. Very impressed with the employees in Sout Bend and Schererville.

Rating:

1.0

This place has gone downhill. The manager was very unfriendly. The box truck was covered in snow and I had to walk through snow around the back of the building to retrieve it. It had holes in the roof and the windshield wiper blade was broken. The blankets were dirty and sopping wet.

Rating:

5.0

Could not get the truck at the original location because your computer app was down had to drive across town to pickup the truck because this location was staffed on Sunday..original location staff sucked

Rating:

5.0

Called my backup number to let me know I left my phone. Very professional and honest.

Rating:

5.0

Awesome and friendly to each customer Outstanding service

Rating:

5.0

Fortunately i had WD40 with me, otherwise I would not have been able to work the Strap tighteners that hold down the front tires. The lady at the desk was a pleasure to deal with!!

Rating:

1.0

I was charged for extra mileage that I didn't use. The gas was not where it said it was.

Rating:

1.0

This was my first time renting a U-Haul when I picked it up the lady at the front desk all she said was that the gas tank was 3/4 full and to bring it back 3/4 full and where to park it she never told me there would be a link to take pictures all that stuff so when I returned the U-Haul yesterday I get a phone call the next day today stating that we didn't feel the tank up to the correct amount and that I was charged an extra 30 plus dollars. Now if there is a procedure that people are supposed to take the lady should have told me at the front desk the day before when I picked you all up that I was supposed to take pictures and there was a link being sent to click the link because when I did finally click the link it was no longer accessible so I had no idea that I was supposed to take pictures of the gas where it was blase blase so I absolutely will never recommend somebody running you all.

Rating:

5.0

Reliable & professional. Easy process

Rating:

3.0

Overall average experience. Although apparently there alone, friendly staff did very well with the wait time. The truck had a broken sun visor that hung in front of the windshield or hit me in the head when I pushed it to the side. The check engine light was on. The way the need to put gas in the vehicle was confusing. 7/16 of a tank when I left is what I was told. I drove 26 miles and needed 3 gallons of gas to get to what I thought 7/16 was. Finally, the truck price is advertised daily, yet when asked for an approximate return time, I said 6 hours. I was back on time, but the invoice showed a late fee if I didn't return on time.

Rating:

5.0

Keep your Manager

Rating:

5.0

Thementire staff wewre the friendleist customer service reps I have ran across in these old 79 years of dealing with people.

Rating:

5.0

Manager was very pleasant to work with.

Rating:

4.0

The staff was friendly, efficient and professional. I was very pleased with the overall experience.

Rating:

5.0

Laura had the worst customer service I’ve experienced in quite some time attitude very poor didn’t speak to us with any respect 0 out of 10 would not recommend ever working with her again.

Rating:

5.0

The manager was very professional and kind.Even though she was short handed She made my day go smooth

Rating:

5.0

Tell people about the hiden fees… give back money for the extra gas put in

Rating:

5.0

Nothing. Everything went smoothly. The directions for picking up the truck and dropping off were detailed and signage around the location helped immensely.

Rating:

5.0

🩷

Rating:

4.0

Just reminders when you will be reimbursed

Rating:

4.0

I signed up to do the online check-in. It said that my truck would be in the front of the building, but it was not. So we had to go inside and check-in.

Rating:

4.0

there were minor issues with the vehicle that need maintenance. But it worked well enough for our short usage.

Rating:

4.0

I originally scheduled a 10ft truck at the Plymouth, IN location and was then called the day after saying that truck was not available, but the 20ft truck was and I would get that for the same price and I agreed. Then at 10am Sunday, the day I was to pick up the truck at 11am, I was sent a text saying the truck was not available and I would have to go to another location. The lady I spoke with in scheduling was very nice and worked to try and find me something within driving distance so we found that the South Bend location was open on that Sunday and also had what we needed there. we drove out of our way to get the truck and was pleased when we arrived to see they have the cargo vans we had originally wanted. The young man working the store was very nice and got the switch made with ease. The only concern I had was when we got on the road, I noticed the tire pressure light was on and the front two tires were quite a bit lower than the back. the breaks were also very squeaky, but it got up to and from where we needed to go so overall it worked out. I am just very dissatisfied with how the Plymouth location handled, or should I say didn't handle things.

Rating:

5.0

Nothing.

Rating:

2.0

I was late to get to my location because the staff wasn’t even there on time. And when they arrived the staff was new and locked out of the building so they couldn’t get in. By the time I dropped off the furniture they wanted a refund smh thanks for nothing

Rating:

5.0

The staff was friendly and amazing; from the pick-up to the drop-off-the easiest experience I've ever had.

Rating:

5.0

Everyone and everything was perfect thank you for good service

Rating:

5.0

Laura helped us with our rental she went above and beyond to make sure everything went smoothly. This was my best experience I've ever had with U-Haul. I'm definitely gonna use that location again. Laura was kind, helpful and , made the process smooth. Thanks so much ❤️❤️❤️❤️❤️

Rating:

1.0

This was an absolutely horrible experience. The woman checking me in was very rude, to the point of discomfort. The truck was late because unbeknownst to me, you guys changed my drop off location from the one I originally selected. So after going to the first drop off, I didn't have time to get to this new one until my lunch break. I called the 1-800 number and was told the $40 late fee would be waived because it wasn't my fault that you guys changed the location. However the woman who was there when I dropped off the truck yelled at me and told me that it wasn't her problem I was late and she would not be waiving the charge. Absolutely abysmal customer service, she should be fired.

Rating:

5.0

The staff was friendly and Helpful. I'm really thankful for the services U Haul offers.

Rating:

3.0

Too expensive

Rating:

3.0

The storage unit door was secure when locked but difficult to lock because the latches did not line up correctly unless you lifted the door. It would be difficult to access and use the unit as just one person. Additionally the unit was smaller than advertised because there was a pole in the middle of it. This pole made it difficult to both pack and unpack the unit as well as cut down the amount of available space.

Rating:

1.0

The rodents they have tore my belongings uppppp

Rating:

1.0

My reservation for storage was moved from Elkhart to Mishawaka to South Bend for starters. Once checked into the storage unit, I was not shown where to go or even given the correct unit number. I was given a map and unit was highlighted. When going to the unit, it was already locked and employees were going for the evening. I called customer support and found out that was not my assigned unit. When I went to my actual storage, it was extremely inaccessible! The door clearance was very short and narrow. The hallway did not allow you to maneuver furniture into unit… only smaller items and boxes. Unit size wasn’t the issue, just the accessibility.. considering the unit I reserved and confirmed in Elkhart was a drive up unit. Nobody could possibly move an apartment or small home as shown in unit descriptions simply because of the hallway and doorway.

Rating:

1.0

I don't know where to start. 1st you have a rodent problem. Mice had gotten into our unit and chewed through boxes and started nesting. Lots of valuable family heirlooms and collector items ruined. Then we have the staff. Understand that we live out of state and our daughter (who lives nearby) was watching over our things. We had given her the key card and keys with express permission in the beginning for her to access the unit if need be. Three times throughout our time there, she was denied access and her key card (my key card) was taken from her. And the turnover rate with employees must be a nightmare. Never did I ever see the same people twice. The office was very hard to get ahold of. We were also threatened at one point of losing our things if we didn't bring the unit to date within two weeks. We didn't even know it was behind. It was on auto-pay. The manager at that time said he sent an email, he did not ! Parking and equipment. The staff takes up most of the parking and I had no where to park. I wasn't allowed to bring in a trailer to empty out the unit. The units themselves were questionable. Units made entirely of wood with gaps as high as two inches off the floor for the doors. Please understand, I have had storage units all over the country. From Michigan to Texas, Arizona, Las Vegas, Arkansas and Indiana. Never have I had the rudness in staff. People are most generally willing to work with you. But not in South Bend, IN. I'm am happy to be able to take the time to empty our storage unit and wash my hands of that particular U-Haul experience. I will say though, the current manager there at this time (I forget her name) did work with us. But her staff lacks her commitment. My daughter broke the key to lock on the unit and she had replaced it with a different lock not of U-Haul code. So I had buy a new lock and replace it. We were locked out at the time and the staff wouldn't let her in to replace it per manager's instructions. Once the current manager was told about the incident, my daughter was finally able switch it out with the right one. That's all I have to note at this time. I hope that in future U-Haul of South Bend, IN updates their units and take care of the rodent issue plaguing the belongings of those storing there things.

Rating:

4.0

I was happy with the use of your truck 🚛 but had a bad experience with one of the staff members other than that everything else was fine

Rating:

5.0

Your storage prices became to high for me to afford. Otherwise the experience of storing with you was amazing. Your employees were very pleasant and helpful. I do feel you owe me a partial refund on my unit cause l was only there for half a month. I moved out on the 15th of October. You charged me for the entire month. Please be fair and return the fees you over charged me due to my leaving early.

Rating:

3.0

The staff was very helpful, very friendly. I have never had a problem here. Storage, now that's another issue. Set up and all is great. Love that they offered carts for assistance. You walk in and it just smells of mice. My unit was clean but there is holes, from mice, poo and mice urine on the floor. It happens I get that, but it's bad. I don't by far blame the staff. I'm sure it's higher up. My stuff is in plastic bins, but it won't be there long.

Rating:

2.0

Had several things destroyed by rodents. I treated my unit or I would have lost a lot more. A little disappointing as I trust UHaul and have my whole adult life. This is the first bad experience.

Rating:

1.0

This was not the unit I reserved and nothing was done about it. Very disappointing to know that this company don't care about it customer

Rating:

5.0

The guy was not regularly at this location. He took care of everything right away! And was super helpful!

Rating:

2.0

The storage room for us was still occupied and the room was a tiny mess. The whole experience was a mess. Staff was very nice, I love em all.

Rating:

5.0

We needed about 5 minutes to get to storage, we had help to unload but in the morning we had no help. The storage unit was too small!

Rating:

5.0

Our problem was the amount of space in the storage unit. Excellent attitude, before and after we started & ended the process!

Rating:

1.0

Had to move my things out of this company's storage due to a bug and rodent infestation. They got into everything and I had to throw away quite a bit due to this.

Rating:

2.0

My storage unit had no light at all a bullet hole in the door from a previous incident and the cleanliness wasn’t bad but not good, I was in a hurry and will not do that again!

Rating:

5.0

Thank you, I have had this storage over a year and always a clean environment, people friendly and never any issues

Rating:

1.0

This place was very unprofessional and rude at times I didn’t have access to my unit only office hours. I had missing items out of my unit and my unit was re rented my unit with me in it then told me it was no longer mine and all my stuff was in the unit it took 30 days for them to straighten this out and for me to re gain access to my unit

Rating:

1.0

If you want to know what I have to say about this you need to call me at 702-576-1354. The manager running this facility is worthless. I was told yesterday I would get a call back within a half hour and it’s been 24 hours and still no call back from this facility. And I’ve been a customer at this facility for a year and a half and as of yesterday I finally got a key card to get into my unit because they said I moved out and it never happened. I would really appreciate a phone call

Rating:

5.0

Thanks for the great Customer Service

Rating:

4.0

Although I did not need your storage unit, I have heard from other people who have ise you tell me your great. When reserving my uhaul, it jumped right into storage, there was not an option to decline it. I thought I was reserving my uhaul.

Rating:

1.0

Each month I would be charged late fees, possible lein, even this week I received a phone call to pay for storage $319. I settled my account in the first of February, moved my things out and left the keys. When I stored my things in October, I was to have one month free. Each month I check on the storage but the free month wasn't applied. Each month, I had to to correct my account. Each month I had to talk to someone but no follow through. Yesterday, the employee printed out a recept $0. No charges or late fees. So. It will be interesting if I will receive a bill. Uhaul has always been a reliable company. With the promotion, one month free, it really messed my account. Also, card key never worked. The employees that presently working have always been kind. If I have thought renting a storage unit would be a hassle, I should have sold all my things and start over. I rented a 8 x 8.

Rating:

5.0

Very friendly accommodating staff

Rating:

5.0

The staff was very helpful including the manager!!

Rating:

5.0

Mr. Loving not only was helpful, he explained everything in great detail! He was a very welcoming person and excellent customer service skill! This was MUCH needed after a very long and extremely horrible move. Thank you so much Mr. Lovings!!!

Rating:

1.0

I have rented and used U-Haul services for years, but this facility is the worst facility I have ever done business with. This facility has the most incompetent employees I've ever had to deal with. We had a U-box to be picked up on Oct 6th, but they did not have it available. We then rented a truck at 3 PM, returned it between 9-9:30 on Oct 7th, and they wanted to charge us for a two day rental. Lastly, because they did not have the U-box available, we were forced to rent one of their storage unit, which was disgustingly nasty and unacceptable. Their were poison rat boxes inside of the unit, no lights and very smelly. Due to these concerns, we told them we did not want to acquire this unit, and asked for a much better presentable one . They proceeded to state they didn't have any other units available. This was the last and only available unit. We proceeded to have the attendant cancel the request, which she said she did, but on Oct 8th, I received an email stating I was first late paying for the storage unit and then charged a $15 late penalty fee. All of this in a 2-day span. We called the facility on Oct 9th, talked to the same attendant who assisted us, and she was unable to figure out the issue, or assist us as to why we are being charged for a unit we cancelled immediately. We have a copy of the paperwork saying the charges were reversed, but it doesn't reflect on charges of the invoice receipt. I had concerns then, and now I see why. This facility should no longer provide or ever again assist future customers. Avoid them at all cost. The entire day with that U-Haul facility was the worst and most unforgettable day. We were in forced placed our HHGs at another storage facility, in hopes of finding someone professionally capable of having it shipped out to the west coast as originally scheduled. I cannot stress this any more, stay completely away from this U-Haul facility at all cost.

Rating:

3.0

Some of the staff members was not friendly at all especially when I call from Texas to pay my bill they were accusing me of being somebody else and try to overpay me they told me that I owe such and such on the storage which I didn't and it was just a lot going on and since I've been back to South bend Indiana everything is clean and neat there but the little disorganized it seem like a lot of youngsters are working up there that's not really knowing how to download and find people storage and things so y'all might need to work on that but what I recommend you whole of course cuz I have you holding Texas as well thanks again for your services but I won't be using you anytime soon in South bend thank you

Rating:

1.0

I will not be utilizing this facility in the future. Despite receiving my access code and move in date, I could not get into the facility after hours to store my stuff. This has now complicated my move. After-hours phone number just rings, no answer.

Rating:

1.0

Was assigned a different size storage unit than what I was supposed to be getting so I had to rent another storage unit at a different location.

Rating:

3.0

Best rates in town

Rating:

1.0

I had to wait the longest time and I was charged a late fee when they said it would be waived. Ridiculous

Rating:

1.0

It's impossible reach anyone at this location. I've tried to speak with someone onsite regarding making payments towards my storage unit balance over the course of 2 months . Everytime I get transferred to the call center where they leave messages for the office but I've NEVER received one call from anyone. I live 2 and a half hrs away so just walking into office isn't possible. The only communication I had them is the emails I received when payment was due and now the final notice. I don't care how busy a business is it for never be impossible speak with them. Especially over a couple months. People moce out of town and use storage for a reason. It should not be made impossible for us to care of any matter. Now my storage unit is up for auction if it hasn't been auctioned off already.

Rating:

1.0

My storage was canceled by the store manager. This was unacceptable!

Rating:

4.0

I was having difficulty communicating with uhaul about my storage unit because the calls kept getting forwarded to the main office. I had to find a ride to the place where my storage was. They were very helpful once I got there

Rating:

1.0

Your customer service is horrific. I was charged when 3 people told me I wouldn’t be.

Rating:

5.0

Staff was so pleasant and helpful..

Rating:

5.0

We really like the young lady Tracy. She was very nice and helpful.

Rating:

2.0

The GM T the Facility was very rude and I felt like he was being racist because we are white.I would not recommend that storage facility or that you have a sub to anybody

Rating:

5.0

The staff were fantastic and even helped me lift things into my truck as I was checking out. I recommend this storage facility to anyone who needs to use storage.

Rating:

4.0

It would have been perfect if not for my interaction with staff just prior to move out. I attempted to call facility several times with questions about my move out but was put on hold 20-30 minutes each time then disconnected with no help from staff member.

Rating:

4.0

My personal experience with storage facilities has been with a 10x15 you pay $100 not an 8x8 like at uhaul.

Rating:

5.0

The experience that I had with U-Haul and storage was wonderful the people were kind gentle and respectful help me in any way that I needed there was no problem with the truck there was no problem with the person that took care of me it was a very wonderful experience thanks you all

Rating:

5.0

Nice people helped me in anyway they could

Rating:

4.0

Only stopped using due to needing a larger storage space.

Rating:

5.0

The employee Kim was very kine and helpful

Rating:

4.0

staff was very helpful. i felt as though my stuff was secure and preserved in the storage unit. would recommend.

Rating:

1.0

The storage I reserve wasn't available and I had to spend more money on a so call bigger unit that didnt fix all my stuff....I'm relocation from another city and they was bout to not give me a unit

Rating:

5.0

Mr. Tyler, the manager, is very kind. He pays a lot of attention to his customers and responds to any inquiries as quickly as possible. I am very satisfied with this U-Haul customer service.

Rating:

5.0

Kimberly was AMAZING !!!!!

Rating:

2.0

Chris was great- really helpful and knowledgeable. However, the U-Box offering is a mess from start to finish. You all need to test your information systems because they barely work.

Rating:

2.0

Too small, ROACHES, evidence of mice present. The cust. serv. sucks! Kim is a complete idiot but the young lady that helped me, Tiffany, was very pleasant & helpful! Maybe yall should HaveHerTrainKIM

Rating:

1.0

The facility was dimly lit with very narrow access for storage space. The storage space was wet with mold marks on the wall and water on the floor.

Rating:

3.0

No comment

Rating:

3.0

I was one locker away from the climate-controlled zone but was charged for climate control. You also need to buy their expensive $10 lock, which the staff didn't tell me when I first got my rental.

Rating:

5.0

The staff was outstanding. Very professional and friendly. While I wish there were more larger units available I was satisfied that my smaller unit was at least clean.

Rating:

5.0

Appreciated the kind service.

Rating:

5.0

The staff was really helpful, especially the manager. I was very pleased with the service at this location.