Customer Reviews for U-Haul Moving & Storage of South End

Rating:

4.0

The guy working for u haul showed me how to use the codes, nice and helpful guy.

Rating:

5.0

Person at location was super helpful and available. Solid dude - two thumbs up.

Rating:

5.0

This was our third truck in a couple of weeks. This place was very helpful and the truck was cleaner.

Rating:

5.0

N/A

Rating:

3.0

The seal on the driver side window of my vehicle was broken, so it whistled the whole time I was driving. Now I’m working on the billing because somehow my contract got murdered with somebody else’s.

Rating:

5.0

I will use this storage anytime...

Rating:

3.0

The mechanic was great, did a wonderful job. Whoever sets the appointments and schedules installations is terrible. Drove 45 minutes to get there and there was no installer scheduledfor the day of my appointment. Then I was charged more than my original quote.

Rating:

5.0

Just great experience

Rating:

4.0

Everything went very well. Drop off was a breeze. They were also very helpful in directing us to the storage location the night before.

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

I like everyone at this location... I believe it is the store manager it is a woman very nice very professional

Rating:

5.0

Nothing

Rating:

5.0

Hello?, you don't need to improve nothing. Everything worked just great. Thank you todd

Rating:

3.0

Get nicer people working. It’s the old short mean lady, that has no patience with people very rude and smart talking to people.

Rating:

1.0

A tire on trailer went flat while I was pulling it with a U-Haul truck. As soon as the tire went flat I slowed down and I pulled off the highway into a parking lot and called U-Haul. I am waiting for the report on trailer failure.

Rating:

1.0

Make more of an effort to be there for the customer. They also gave us half the amount of blankets that we had reserved. They should have looked at the reservation more carefully. Trailer was not swept out well. An older gentleman who just arrived on site ended up helping us hook up the trailer because the two working the counter weren’t coming out to help us.

Rating:

5.0

Staff were extremely helpful and patient. I hate moving, but this location made this move more than tolerable.

Rating:

4.0

Put a smile on the face of the people that work the desk. It’ll make the customers experience much more rewarding. Don’t act like you’re being inconvenienced by being there

Rating:

5.0

Our customer service rep at the store Anna was very nice and helpful

Rating:

5.0

Everything went well, no problems. Definetly when need arises will go to same location.

Rating:

1.0

Made me spend more than I had to. Told me I could return equipment to another location. Found out I couldn't so I was late and charged because they lied to me. Very disappointed and out more money that wasn't even my fault.

Rating:

1.0

I was WAY OVERCHARGED I would like a full refund

Rating:

2.0

Check out experience was horrible. the young boy that was helping the new person was very rude

Rating:

2.0

When I arrived at the location, the employee at the desk asked me to scan my ID on my phone with their link, instead of just taking my ID in-person. That was slightly annoying. Once I ran the heat in the truck, the truck filled with an overwhelming cigarette smoke smell. So I had t choose between freezing or fill the cabin with an awful odor. I have always used U-haul in the past, but now I will look elsewhere when I need to rent a moving truck.

Rating:

1.0

A horrible return experience was accused of a federal crime ( tampering with mileage before even leaving the U-Haul parking lot) the male worker was very noisy and argumentative and made for the experience to be even worse.

Rating:

3.0

Customer service was pretty crappy. Not personable, couldn’t even look at me in the eyes just stared down at counter the whole time. Wasn’t very helpful considering most renting a U-Haul don’t do it very often. Truck mileage and gas levels also told to me were not even close to being what was actually in the truck.

Rating:

2.0

Was charged for gas after putting more gas than required and was not refunded. We just let it go.

Rating:

3.0

The check engine light was on which was a little concerning.

Rating:

1.0

Very poor customer service at this location and the facilities are not maintained.

Rating:

5.0

Employees were very helpful and accommodating. Will use this U-Haul again😁

Rating:

1.0

I’d like a full refund

Rating:

1.0

The guy that checked me out at pickup was very nice and helpful. He helped detach the trailer at drop off as well. That said, the manager was incredibly rude, condescending, and overall unpleasant. She double charged me despite me having the trailer back in 20 hrs and refused to refund me. She told me to call corporate bc she wouldn’t do it. So I did. She even called the police bc I wasn’t going to leave until I got my refund. I did leave. And did leave a formal complaint with corporate. Waiting to hear back. Would NOT recommend this location to anyone.

Rating:

5.0

Ariana at the front desk did a excellent job on the front desk

Rating:

3.0

The self pick up process was painful. Having to call multiple people at 6:45am on a Saturday to verify who the driver is was a pain. Anyone could lie about that so I’m not sure what kind of identification verification that provides. You can’t start the process until you’re at the location because of the GPS services and it won’t let you start until you’re there. Our truck was a bit away from the building and then we were “too far” from the location so it exited out of the pick up process. When we returned the vehicle, we were too far from the building again and it exited out of the return process and didn’t tell us what to do with the key. Thankfully someone was in the building but we asked what to do work the key and he just stared at us. It was so weird and uncomfortable. We eventually just put it on the desk and left

Rating:

5.0

I believe the man who serviced me name was Allen. He was funny kind & quick. I was about to rent a moving truck & get my storage unit paid for within 20 minutes. I’ll be moving my things soon into a new home so I’ll obviously be coming back. Highly recommend

Rating:

5.0

Employee assistance was excellent!!

Rating:

1.0

The first U-Haul I went to I ordered at 9am they did not show up in the mean time I had hired a moving company from U-Haul waiting for me, I had to go to another location adding miles to the U-Haul and added time that the first store did not respond/open. It was a complete disaster and would like a call refund and more or I will be calling the bbb. Sorry I’m never usually like this or one to get mean but this was down right the most horrible experience so far moving. Items damaged in the move…time and money wasted. Just not happy and WILL not happen again! Unfortunately I am going to have to call my bank or bbb or get a refund somehow soon!

Rating:

5.0

The staff when I returned the rental was very personable and friendly,great work ethic

Rating:

4.0

Just letting you that truck was good did need an oil change.

Rating:

3.0

Ramp very steep hard to roll cart up ramp with a load.

Rating:

1.0

I WILL NEVER COME BACK TO THIS UHUAL PLACE AGAIN!!! THEY CHARGED ME FOR GAS THAT I HAD PUT BACK IN WHERE IT WAS TO BEGIN WITH THEY ALSO CHARGED ME FOR MILES I DIDNT USE ! I GOT 100 MILES I ONLY USED 90 SOMETHING MILES AND THEY SAID I USED 164! THAT ALSO CHARGED ME FOR AN EXTRA DAY AFTER I CALLED THIS UNPROFESSIONAL ASS PLACE TELLING THEM IM RUNNING A LITTLE BEHIND ON MY ROUTE! IVE BEEN GOING TO REYNOLDS RD LOCATION WITH NO PROBLEMS AND WILL CONTINUE TO GO THERE THEY ONLY REASON I EVEN PAYED THAT 75.00 IS BECAUSE WE HAD YARDS THAT NEEDED TO GET COMPLETED BY FRIDAY. NOW THAT IM OFF IM GOING TO FILE A DISPUTE & LET CORPORATE KNOW ABOUT ANN W !! & LET THEM HEAR THIS RUDE VOICEMAIL I WAS LEFT.

Rating:

5.0

I wasn't feeling all that good. I suffered a Stroke after going into the Facility. Doctors are helping me. I might have had a different perception on things had I not been suffering a stroke. I'm in no position to say much else except sorry. I feel embarrassed. If they want a phone to do business, then they want a phone to do business. It would make life a lot nicer for everybody if their was no internet technology, period. I won't be returning to that location again though. I'll use Pensky. Good Luck in the future and the years to come. P.O. Box 141225 Toledo, Ohio 43614 Bryan Schunk

Rating:

5.0

Honestly there’s nothing I can think of right now. Your staff are wonderful.

Rating:

5.0

Be clearer about the fees associated with keeping the truck past the time. I had no choice. My movers showed up late and took forever to load and unload. I got charged double for keeping the truck a few hours extra. That isn't right.

Rating:

5.0

Briezana was fantastic to work with, very helpful and got me on my way.

Rating:

5.0

Excellent. Walked in, was instructed where to back up the trailer, and they came out with the receipt and unhooked the trailer. Total time was less that 10 minutes.

Rating:

4.0

The Reynolds location was great except for the lack of knowledge of not knowing that the storage area was not a 24 hr access. We could not unload the truck until the next day due to a locked gate. The web site said 24 hr access so that is what we took it at. But found out that we could not get to storage area. Called the after hour number and did not get an answer or a call back until morning. This was very frustrating.

Rating:

4.0

Nothing Alan M did a great job.As did the other member's.Thank you.

Rating:

5.0

Keep up the good work

Rating:

5.0

Honestly, I can’t think of a thing. Customer service was excellent, Ann was friendly, polite, helpful and just all around a blessing to work with. I will definitely go back to the Detroit location the next time I need a U-Haul truck/trailer/van. This location has the very best employees.

Rating:

1.0

I was in the car with dust, cat hair and in the back of the trunk there was stuff and it smells like cigarettes. There are times when I have rented and it smells like marijuana. That is very dirty.

Rating:

3.0

We ordered and received a truck with cruise control. It was broken.

Rating:

5.0

Because I'm good reliable dependable salesmans are hard to find with knowledge God bless you enjoy your day

Rating:

5.0

I was able to pick up everything I needed and even on a whim get a storage unit and move right in with little hassle. Great work!

Rating:

5.0

The people there were very helpful understanding and nice.

Rating:

5.0

Thanks I appreciate it

Rating:

2.0

Staff was not willing to help me save my things when I was willing to pay they said it was too late even though it was before the auction. I've had this storage for a few years. I had a hardship in January when my husband lost his job and did fall behind. There was only one tote and some table legs and a few stray items. I'm sure you didn't make your money on an auction. I asked when and where so I could purchase my items and was told I couldn't have that information. I am extremely dissatisfied. After years of paying my storage they wouldn't help at all.

Rating:

5.0

All you can ask for

Rating:

1.0

They give you attitude and rude doesn't wanna move they car out of the door way.i we'll never get a stores there ever again.

Rating:

3.0

Staff needs customer service training

Rating:

5.0

thank you for your service

Rating:

5.0

The staff was very helpful

Rating:

5.0

The staff was extremely helpful, polite and helpful.

Rating:

1.0

No one communicated it was on the second story, and moving things was very inconvenient.

Rating:

1.0

Charged me for a free month and said won’t close my unit until I pay something. I had a card in file. I say we’re even! Would not recommend Uhaul in general.

Rating:

5.0

The folks there were friendly and helpful.

Rating:

5.0

I had an odd issue when I moved in - a previous tenant had left something in the unit which was lodged in the ceiling and door, and the staff was very helpful and took care of it expediently.

Rating:

5.0

Ariana was extremely helpful, she knew her job!!!

Rating:

5.0

This Is the cleanest Uhaul storage facility I have been in. The manager and staff stay on there A+ game. They answered all my questions even gave me a month free. Keep up the great work!

Rating:

5.0

The only problem I had during my time at this facility is that the employees park blocking the exit. If you’re taking things out of the storage unit in the building and they’re parked in the exit and cleaning or inspecting a returned vehicle then we’re stuck waiting for them to finish. I waited 20 minutes for them to move a truck so o could leave. It was 2 employees this particular day, an employee and the manager.

Rating:

5.0

Breezy the asst. Manager was AMAZING!

Rating:

3.0

I’m only stating it was average because the assignment manager was awesome but the staff ( one lady in particular) was HORRIBLE AND RUDE. I was never able to get in contact with the manager and she didn’t answer my emails.

Rating:

3.0

Your staff could use some extra training & courtesy. Thank you!

Rating:

5.0

The staff there was very helpful and helped me with everything I needed to secure a second unit I won't go anywhere else but Detroit Street U-Haul

Rating:

3.0

I don’t think the security is as good as it should be during the day and also when the facility is locked up, I don’t think there’s anybody watching. During the day when people are working there, I think they have too many things to do at the same time. I do try to be nice and they try to be helpful but people cannot do five things at once. with better prices much better prices so I think we may move because of the price situation also, not sure the doors are fully secure at night and even during the day. in the scope of their duties, everyone who works there really is as helpful as they possibly can be but I think each one of them needs an assistant -it’s not them it’s the nature of the business – you have no idea what the public is like and there are a lot of rather rough people that come in and their circumstances are difficult so they are already pretty stressed.

Rating:

5.0

Thr movr was a success..Very nice employee

Rating:

1.0

This location tried numerous times with out permission to remove funds from my account which caused overdrafts when called about it it was told to me that it was company policy and when I contacted the corporate office I was told there was no such policy

Rating:

5.0

The staff was extremely helpful, with all the questions I had

Rating:

4.0

Great team currently and over the past decade. I've used many services from this location including hitches, propane gas and truck and trailer rental and I will continue to recommend to friends and family. One and only complaint is the storage locker monthly fee kept rising dramatically even for long term customers.

Rating:

2.0

Staff was rude at the South Detroit location. Had no idea there wasn't a manager there at all times to do departure of a unit. Didn't realize it costs 100 to use the dumpster. Went inside and told them I had thrown some of my garbage belongings in and asked how I could get them out. They laughed and offered me no help. Like a ladder or something would've done. I have a bad back. Then when we (my parents) asked how to cancel the unit use they said the manager wouldn't be in til the next day. So I called this morning and they said try back Monday. I was so bummed they had lied After my mom spoke to them somehow a manager was able to help. Let's just say I'm glad I'm out of U-Haul and I won't be referring anyone to them

Rating:

2.0

The second shift lady was a real smart mouth and rude !!!

Rating:

5.0

Great service

Rating:

1.0

I removed my belongings from my storage unit when I was told I had to but I was still charged the next month's rent.

Rating:

4.0

Due to travel between location of my present location traffic has on occasions delayed normal arrivals.

Rating:

4.0

The two ladies that help me were great.

Rating:

5.0

Airanna Williams was very nice and,professional. She deserves a gift card or bonus for being so polite and welcoming.

Rating:

5.0

I went in and had some issues and the mother and daughter that were working on January 30th, 2022 around 12pm were extremely helpful. Unfortunately I can not remember their names:/ any concern I had the daughter reassured me and made this the best experience I ever had with uhaul, or any other moving company for that matter. I was highly impressed on how busy they were and yet the daughter was able to keep up and make everyone still feel like only they had all of her focus. The daughters service was definitely a 10/10. Thanks to her, I will gladly recommend this location to all of my friends and family!

Rating:

5.0

I have been with you for years even rent trucks. I should have got alittle discount. I paid for my storage a few weeks ago.Then I move out. I should have some of my money back. The reason why I move out was.i just couldn't afford it anymore.I got hurt at work my hours was cut cause I had to do light duty.But I will keep you in mind if I ever need a place to rent. Thank You Very Much.

Rating:

2.0

I will never use this location again. We left a purse in a rental truck. When we returned 10 minutes later to get it, it was gone. It mysteriously turned up by the dumpster a week later with all of the cash missing. The manager refused to look at the security tapes to see how it got there. There was no time for anyone except a staff member to take the purse out of the truck.

Rating:

3.0

Longer timers on unit corridor lights should be installed. New dependable/functional stairs (even mobile stairs) should be offered for upper unit access. The current ones are in bad shape and are difficult to transport.

Rating:

5.0

The two women their were very nice and friendly 😉😉

Rating:

4.0

The staff was very helpful and easy-going! 🙂

Rating:

5.0

Employee Billy was great and made sure we had a great experience. Thank you

Rating:

5.0

Thank You!

Rating:

3.0

The staff was some times rude and I didn't like how my rate keep going up.

Rating:

5.0

The girl was friendly and explained everything well . Polite and the process went fast.

Rating:

5.0

Thank you for your service. You guys were very helpful, Thanks

Rating:

4.0

Thanks!

Rating:

5.0

Nick is the Best! Thanks for all the help & happy holidays!

Rating:

5.0

I will used this location again it clean and the works are very friendly and helpful

Rating:

5.0

The girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business with

Rating:

5.0

Nick and his staff were extremely helpful and friendly. The storage units were only supposed to be temporary and only closed as it was my father‘a belongings and he passed away before we even built the shelving and space for his belongings. Thank you for your facilities and the professional service and staff ❣️

Rating:

5.0

The guys there are always so friendly and helpful.

Rating:

4.0

I was never able to access the building using my code OR the swipe card they gave me. Staff couldnt figure out why. Luckily I never needed to access after hours and the staff let me in without problem.

Rating:

5.0

I had very good Service, and got everything I needed. Thanks to the salesman.

Rating:

2.0

For a small storage room im renting some where else is a small storage is 3 times bigger than this one and i pay less this one i just closed from uhaul is way to much im sorry and its way to small ur storage for the prize u charge like i said sorry what i think uhaul is to expensive

Rating:

5.0

Great service

Rating:

5.0

Great store manager! He is always nice and helpful. Fast, quick and easy service!

Rating:

1.0

Storage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I took

Rating:

5.0

Will use uhaul storage if needed again.

Rating:

5.0

Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!

Rating:

5.0

really great service. the sales associate was super friendly and helpful. definitely will recommend this location!

Rating:

2.0

They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollars

Rating:

5.0

Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.

Rating:

5.0

Customer service was outstanding

Rating:

5.0

A BIG! BIG! BIG 10+ PERCENT %%% 10% GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10%

Rating:

5.0

customer service rep was outstanding

Rating:

4.0

Thank you staff were friendly and very helpful

Rating:

3.0

I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.

Rating:

5.0

Staff was very helpful

Rating:

5.0

Brian was the only worker who greeted me and was willing to help. His kindness

Rating:

3.0

n/a