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christian H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Southwest Ocala
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
From Florida to California, every step of the way was very professional and efficient. We have no requests for improvements. Thank you!
Brenda SThis location is a dream store. If you had all the space you needed how would you design it? This is it! Great layout and enough room for maneuvering lots to inventory. Loading and unloading into the storage units is a dream with the spacious unloading area and generous elevator. Happy to do business here! Thank you for your help!
BRIAN SHaving more hand trucks would be nice.
JOSEPH AVery friendly and helpful personnel
Gabriela A | First ImpressionsVery attentive at my needs renting and returning
MICHAEL DGen manager and the mechanic did a awesome job making my experience exceptional.
PAUL MTk you
AILEEN CMy experience with this location and its staff was exceptional. The staff was efficient and well-organized and processed me in/out quickly. Briana did an excellent job with intake of the returned vehicle. I have forgotten the name (so sorry) of the woman that arranged the outgoing vehicle, but she was a young blonde woman that was very friendly, courteous, and knowledgeable. Both women are exceptional employees that deserve recognition. Thank you.
DEBORAH BEasy, fast, affordable, accessible. This was my first U-Haul experience and it was a great one thank you.
JOSHUA WFlawless return. Personnel very polite ans quick.
Victor CThis was an excellent experience, great location, equipment and service. Jeremy checked us out and he should be commended and rewarded for his performance we were very impressed!
Donald FNo improvement as of yet. Thank you.
IRMA RI have lived in different parts and used uhual. This location is the best location I have been to friendly /prompt / and overall 10/10.
LINDA VNothing you guys do a great Job.
JAMES BTori, a associate of U-Haul was absolutely wonderful and pleasant ! I also had small interactions with other associates, that was also wonderful. Tori assisted me over the phone around 8am, was so beyond kind and helpful in a moment of conflict for me. She was supportive, showed empathy and was very instructive! She was the first interaction I had and made it great, which is so important for any business :)
Madison M | First ImpressionsVery pleased with the whole experience. I look forward to using your services again.
MARIA DMy overall experience with U-Haul UBoxes was good. My only feedback was with communication with the delivery. I thought everything was setup, confirmed and all details provided online. But apparently a phone call was also required. However, the calls never showed as coming from UHaul; so between that & a not great signal they were not answered, which made the boxes show up later than required even though all the necessary information had already been provided which was frustrating. They were delivered on time. One of the UBoxes appeared to have gone through a great deal of jostling, but most everything arrived intact and the things that did not were most likely my own fault. My issues were small and overall it was a great service.
Kimberly BOvercharged for gasoline. I had pictures of the odometer reading and fuel levels before and after the rental and they still charge me extra for gas. I showed them to the rental agent and he couldn’t process a refund.
MICHAEL APlace looks brand new.
MICHAEL BMy experience with U-haul was horrible, I will be calling and asking to speak with a manager because of how bad my move was because of U-haul.
MARC VWhile trying to check the truck back in after I had to go inside looking for an employee since nobody came out to the return area. I found someone who said he would take care of checking in the truck then he just left with the truck key, and went to help another person and didn’t return for 20 minutes, in fact another employee came in and asked if I needed help and I told him that another employee had taken the keys to go check me in but that he had decided to help someone else. He then tried to locate the other person, All in all it took over 20 minutes to return. Very poor customer service.
DAVID EExcelente atención
Blanca R | Overall ExperienceGreat customer service very professional easy to understand made my move easy THANKS
TRACY DKaren L. is awesome. She went above and beyond helping us before the rains hit.
CHARLES MAgain, very friendly personnel. Fast service
Christian JNo improvement necessary. All was excellent and staff was most professional and helpful‼️
JOHN AGreat new location and close!
MITCHELL FNothing
FRANK PPerfectly satisfied with service and product.
John AGreat experience!
JANICE C | First ImpressionsThe guy that helped was not customer friendly and didn’t proceed the whole process he was supposed to go through and left us hanging and checking things out on our own.
KELLY GIt was easy to get the units setup. The staff was very knowledgeable and helpful. Thank you for a excellent experience U-haul.
NEVA H | Overall ExperienceIn this store they are very proactive
PABLO PGreat team and service
SCOTT BTodo esta bien
VICTOR GNo comment.
KAREN BI have already recommend haul storage. Everything has been excellent and easy. I would use this place again for the future. Thank you
Nancy C | Overall ExperienceSpecial kidos to Chris. He was very helpful and an excellent representative of U-haul and the OTOW location.
DENNIS LAll employees I encountered were very professional and helpful throughout the whole process. The facilities are spotless They provide dollies to take your things up the elevator and to your storage unit. Temperature is comfortable throughout the storage units so you’re not overheated during the process.
MARCIE HCustomer service representative at location was helpful and quick to get rental taken care of.
Kyle DBeautiful facility, wonderful people. The problem WAS, the unit was too small for my 6x12 trailer load? I had to take a load to my Air BNB to store there? VERY unhappy my movers had to jam things into unit. Scratched my computer screen, broke my husband's very nice BRAND New Corn Hole boards.
Tonya TPicking up and returning the trailer was seemless, the technician and location was great, but had an issue with the equipment itself. One of the tires was out of balance/out of round. Once there was a load on the trailer, the vibration was almost unbearable for speeds above 40 mph. Told the technician when I returned the trailer and he said he noted the issue.
Mike SDelivery to destination arrived several days early much to our surprise and helped expedite the conclusion of our move.
cordell nStaff was so knowledgeable and helpful. Thanks for a great experience. I will be back to rent again later this month. P.
Penny L | First ImpressionsJohn was absolutely professional, friendly, went above and beyond. Best experience I've had with unhaul. Definitely recommend!! He runs a top tier location!
DENISE JUnit was too small for my 6'x12" Trailer. Had to bring alot back to my Air BNB. Could not squeeze one more item in. I do not understand how they think you can get a 6x12 FULL trailer into a 5x5 space?? Just CRAZY. NO WAY.
Tonya T | Online Move InHands down, the best U-Haul facility I have ever done business. It stands out with another U-Haul facility on Deadwood Ave in Rapid City SD as the 2 best I’ve ever been to for facility, customer service, and helpful attitude’s from everyone I came in contact.
john d | Overall ExperienceVery helpful and efficient
MARION WThe UHaul call center created a problem but John Sheppard at the Southwest Ocala location took care of it! I highly recommend him and this location.
JEREMY HAll went well, thank you!
Annette CMore representatives at the counter. Long wait
CHRISTOPHER CKeep doing the same. Excellent location and staff
MICHAEL JPick up was perfect - they were extremely friendly and accommodating!
JULEE WGood experience.
HOWARD MVery clean
ruben m | First ImpressionsAll staff were very friendly and knowledgeable, helpful and attentive for any assistance to assist us.
Angel H | Online Move InBest & cleanest facility I've ever used & the staff was awesome!! I'll be recommending it to all of my friends!!
THEODORE D | Overall ExperienceEveryone there is so friendly and informative
MAGALI M | First ImpressionsMe ha gustado el servicio y el trato que me han brindado y se lo recomiendo a todo el mundo es una buena compañía de mudanza gracias por el servicio
YOLANDA P | First ImpressionsThank you all for creating such an easy experience.
George C | First ImpressionsA very nice place
CRISTINA V | First ImpressionsSuper friendly and being a new facility it is. Wry well payed out. Convenient location to me and a fantastic price!
Amy d | First ImpressionsFirst time access to unit was annoying. 1- had no idea needed to go first to another key pad to register in before going to the ones next to access doors. 2- I was under the impression that storage units could be accessed 24/7 but that wasn't the case. 3- Access process is still kind of annoying.
Carlos D | Online Move InYour staff was great Especially the very helpful lady sweeping the floor Your facility is awesome
Donald D | First ImpressionsThe storage unit was clean and the staff were helpful
Harry C | First ImpressionsThe staff there was very exceptional and helpful at all times even show us where the storage was that and how to get into it
John C | First ImpressionsEasy check in and out
JOSEPH M | First ImpressionsStaff was very professional and knowledgeable, friendly and welcoming.
ANGELA B | First ImpressionsThe men were so helpful and made the process so easy.
BARBARA F | First ImpressionsAwesome experience. Thank you.
simon o | Online Move Ingreat service and excellent staff!
ROBERT W | First ImpressionsGreat customer service!!! Very pleasant
jenita r | First ImpressionsStaff available to help and answer any questions. Nice looking fully stocked facility
ROBERT F | First Impressions