Customer Reviews for U-Haul Moving & Storage of Southwest Ocala

Rating:

5.0

Outstanding facility and parking compound. Great lighting and return lane with employees manning it.

Rating:

2.0

Every other U-Haul I went to brought the truck around we had to go find the truck

Rating:

5.0

He did an amazing job installing it very professional covered all aspects of it for safety!!!!

Rating:

5.0

Amazing, so open and easy to get in and out of. Clear signage. Employee right there in lot to help

Rating:

5.0

Terrific facility and personnel (Michael).

Rating:

5.0

You are so good at your service.The first time I don't have anything to add

Rating:

5.0

Very friendly and professional staff.

Rating:

4.0

Balance the wheels on the vehicles and include hand trucks

Rating:

5.0

John and his team do an outstanding job taking care of their customers. When I was there I noticed that they went out of their way to help everyone that walked in door with their questions and needs. The storage facility was very clean, fresh, and well lit so everyone would feel save there. Thank you for the experience that I had here. I already referred many people to store their stuff here and definitely will continue to do so. Thanks again. Jason Cohen

Rating:

5.0

The only complaint was a tire blew out after only travelling 80 miles. In hindsight the trailer felt very bumpy right from the start when we picked it up. Once the tire was replaced it towed very smoothly. I feel that the tire had some sort of issue that was not caught or addressed while it was at the uhaul dealer

Rating:

5.0

It’s amazing how there’s still wonderful hard working and caring people still In the world John and his team is AMAZING PROFESSIONAL HARD WORKING THANKS!!!

Rating:

2.0

Appliance dolly was not available although it was reserved. "Gee we just rented the last appliance dolly 20 minutes ago" not an acceptable excuse. Pads were omitted although ordered. Had to drive miles out of way to obtain an appliance dolly at another facility.

Rating:

5.0

Great service at the counter. John Thoroughly explained everything. Highly recommend.

Rating:

5.0

Very friendly helpful staff, clean facility

Rating:

5.0

Worked with Michael and Jerry both of whom were awesome.

Rating:

3.0

Seen a few other things on equipment but this is what happened to me,but i did a pre trip on the first trailer n found a lic plate light not working so switched trailers its funny how system/computer was not working but worked to take my payment the older gentlman checked me in was very nice,the reservation the day before w Jeremy was very nice he even greeted me as soon as i walked in John was ok the problem was this Torry girl was rude gave me wrong price 2 days before they were taking way too long to give me the contract and then she said just let him go ill email him the paper work of trailer she never did,,i could of gotten in trouble if pulled over,then at return i mentioned this to her n she says rudely well its not my fault the system wasn't working didnt give me a receipt or anything after i returned the trailer oh and when i walked in to return trailer i interupted her txting on phone so she wasn't happy for that..she was just ruse and obnoxious all around that girl should not be working w the public..!!,,im also leaving review on google.!

Rating:

5.0

Best Uhaul experience I’ve had.

Rating:

5.0

Positive experience.

Rating:

5.0

Best Uhaul location in Ocala

Rating:

5.0

Staff were courteous and polite. My only complaint I have that may not reflect the staff is that I returned the rental with 3/4 of a tank when I only needed to return it with 1/4 and they were not able to refund me the difference. I was told they didn't have a way or an option in their system to refund the customer so I guess it's a pre-programmed system that cannot be altered.

Rating:

5.0

I personally found it quick and easy. The young girl at the counter wrote my contract, hooked up my trailer, and had me out of the store in probably 25-20mins. I didn’t catch her name, but she did awesome. I love the fact she had her nails done, and still got down and dirty to hook up a trailer for me.

Rating:

5.0

Not only did Becca deliver my U-Box early, she let me know what time she would be there, literally right down to the minute. Thank you making this part of our move stress free.

Rating:

4.0

Nothing. Drop-off was quick, simple, and easy.

Rating:

5.0

This was a brand new facility and was specifically a U-Haul storage and rental location. It was very well stocked with any of the accessories one might need for moving. The facility had nice a large parking lot and a large vehicle inventory. I did not require a storage unit, so cannot comment on that part of the facility, but have to assume the condition and amount of available rental spaces were also ample and in pristine condition.

Rating:

5.0

None

Rating:

5.0

I have no issues

Rating:

5.0

We wanted to rent a cargo van. The Uhaul facility didn't have any despite the big lot and variety of other rentals.

Rating:

5.0

Nothing that I could thank of at this moment

Rating:

5.0

I would say nothing you guys made it very easy to reserve very easy to pick up

Rating:

5.0

Rental location perfect. Online ordering is a little cumbersome.

Rating:

5.0

Service was over and above expectations. Everyone I spoke with or had contact with was friendly and helpful.

Rating:

5.0

Trailers need to be updated

Rating:

2.0

Its terrible, that they did not have the containers outside, when we got there. I had to tell the clerk that we needed to have my three containers outside. So the clerk bought them out.

Rating:

5.0

This facility is great. And so convenient.

Rating:

5.0

Jennifer and her staff were very patient and friendly with me while I maneuvered my way through my novel! They went above and beyond to help me! They are a great team! Thank you for all that you do! If you need help moving they are the ones to call for unboxes and storage.

Rating:

3.0

Trailer, I rented operated properly however it looked like it was on its last leg and ready to retire! I was almost ashamed to pull it down the road.

Rating:

5.0

The air conditioning in the truck broke one hour into my 5 hour trip. I stopped once, and the air worked again for about 10 minutes, and stopped again. I parked the truck while unloading, and when I drove the truck to drop it off, the air somewhat worked. The air was always cold, but the volume of air dropped to the point that there was no air coming out of the vents.

Rating:

5.0

The staff members were very helpful. Trailer was clean and in good condition. I would do business there again.

Rating:

5.0

This location appears to be fairly new. Their drop off signage was clear and they were able to check in the truck quickly so I could head back home.

Rating:

5.0

Ron was the best. He new how to pack a truck. Also, he new what furniture needed to be taken apart. Best move ever.

Rating:

5.0

All good. U-Haul had always been awesome to use. Thanks

Rating:

5.0

I was greeted as soon as I pulled in and was unloaded and gone it a timely manner

Rating:

2.0

Equipment requested was not onsite, had to go from a $34 rental to a $152 for no good reason besides poor management. Asked for a military discount due to the unexpected increase in rental. Got denied. Al in a hurry without having a line waiting. Manager was unfriendly and never even got a thank you for the rental or even worst an apology for the inconvenience of not warranting the “ guaranteed equipment” pledge. Very disappointing experience, will not ever use again and will not recommend to anyone at all.

Rating:

1.0

pricing is terrible compare to competitor, i reserved the same trip and it costed me 177.00

Rating:

5.0

Easy return 👌

Rating:

4.0

When someone puts in a reservation for a trailer or a truck, that trailer or truck should go through an inspection. The trailer I reserved, I could not get because the lights were not working. So they wanted to give me another trailer but that one had a flat tire. So I ended up with a huge trailer that I didn’t need. They didn’t charge me anything extra but maneuvering around with a trailer that size was difficult. If an inspection was performed, none of this would have happened.

Rating:

5.0

Very parient and helpful. Renting a unit took about 5 minutes. Awesome experience!

Rating:

5.0

Just wanted to say I’ve been using U Haul all my life many many times. You guys do it best. This time things seemed even faster and better than ever. Great staff. Great app. I will always recommend U Haul. Thanks

Rating:

5.0

I was very impressed with the facilities. John, the manager was super helpful and answered all my questions. His staff were great. I rented a 10 by 10 storage room and the whole process went very, very smooth. Highly impressed.

Rating:

5.0

Good

Rating:

1.0

When I called to discuss a U-Box and the costs, I was not told about a $249 delivery fee for a $69.95 box. That is a significant cost not to be mentioned in the course of discussions. I didn't know about this cost until I received the receipt after the box was delivered. I called the local office and spoke with a man who answered the phone. I asked him what this $249 charge was, and he sounded as surprised as I was. He said he would have to ask someone else and put me on hold. When he came back to the line, he told me they didn't have anything to do with that charge, and the charge is set by the driver. He referred me to corporate who I then called. I received an apology that the cost was not discussed when I called to make the reservation, and I was given reference # 5623583 for a customer action file. I then called the local office and spoke with Carolyn and told her to have the box picked up because I was not going to pay $342.88 for a U-Box, and I will be disputing the charge with my credit card company. The charges for a U-Box should be transparent and explained in advance rather than blindsiding a customer with extreme delivery fees that no one at U-Haul seems able to explain.

Rating:

5.0

Was ok

Rating:

5.0

Very nice place excellent security clean and staff excellent in customer service

Rating:

5.0

Thank you for making this process as smooth as possible.

Rating:

5.0

manager was very helpful!

Rating:

4.0

Great introduction to the facility and sign up. Looking forward to a relatively long relationship.

Rating:

5.0

Best uhaul ever

Rating:

5.0

Always felt safe

Rating:

5.0

Very easy, knowledgeable staff. Really great, clean facility. It was great getting one month free. We needed some time to get moved into our new home and the U-haul Storage was so close and convenient. If you need some place to store your belongings, go to U-Haul.

Rating:

5.0

Staff was extremely courteous and very helpful. Walked me through the whole process from start to finish over the phone, as I was out of state and not on site in person. Excellent customer service!

Rating:

5.0

Thanks Lisa for your assistance.

Rating:

5.0

The best so far

Rating:

5.0

It seemed like there was always somebody around if you had a question or needed some help. I found this facility to be an excellent one stop shop for your moving and storage needs. Would not hesitate to use again.

Rating:

5.0

The staff from start to finish were great Movers were excellent. Would definitely use them again

Rating:

5.0

Staff was very supportive and helpful.

Rating:

4.0

No electric outlet in storage unit - means no ability to run a floor fan when our "climate controlled" unit was not adequately climate-controlled. Also, no lighting within the unit made sorting through contents of our boxes made difficult and tiring. Staff great! Carts and hand trucks helpful. Probably would choose typical, ground access facility in the future for short-tme storage and need to work in the unit.

Rating:

5.0

Already referred a co-worker

Rating:

5.0

Very easy process

Rating:

5.0

We are extremely pleased with everything about this storage facility! We would absolutely use it again and highly recommend it to anyone searching for a storage facility. It is super clean, well lit and secure, from the check-in process to the close out process it was very smooth. Customer service was excellent and employees all looked very happy to help and looked happy to be there. We also dropped our one way trailer off and also rented a local truck to use. The drop process was so easy and the pickup process was fast. The truck was very clean inside. A very well run facility!

Rating:

5.0

I am very impressed with how professional. and courteous the staff are..

Rating:

5.0

The facility had competitive rates and an excellent introductory off of first month free and a free lock

Rating:

5.0

We are extremely impressed with the entire experience. We especially loved the size of the parking lot and the ease at maneuvering our trailer and truck.

Rating:

5.0

Very friendly and helpful personnel

Rating:

5.0

Tori, a associate of U-Haul was absolutely wonderful and pleasant ! I also had small interactions with other associates, that was also wonderful. Tori assisted me over the phone around 8am, was so beyond kind and helpful in a moment of conflict for me. She was supportive, showed empathy and was very instructive! She was the first interaction I had and made it great, which is so important for any business :)

Rating:

5.0

Excelente atención

Rating:

5.0

Great experience!

Rating:

5.0

It was easy to get the units setup. The staff was very knowledgeable and helpful. Thank you for a excellent experience U-haul.

Rating:

5.0

I have already recommend haul storage. Everything has been excellent and easy. I would use this place again for the future. Thank you

Rating:

5.0

Staff was so knowledgeable and helpful. Thanks for a great experience. I will be back to rent again later this month. P.

Rating:

3.0

Unit was too small for my 6'x12" Trailer. Had to bring alot back to my Air BNB. Could not squeeze one more item in. I do not understand how they think you can get a 6x12 FULL trailer into a 5x5 space?? Just CRAZY. NO WAY.

Rating:

5.0

Hands down, the best U-Haul facility I have ever done business. It stands out with another U-Haul facility on Deadwood Ave in Rapid City SD as the 2 best I’ve ever been to for facility, customer service, and helpful attitude’s from everyone I came in contact.

Rating:

5.0

Very clean

Rating:

5.0

All staff were very friendly and knowledgeable, helpful and attentive for any assistance to assist us.

Rating:

5.0

Best & cleanest facility I've ever used & the staff was awesome!! I'll be recommending it to all of my friends!!

Rating:

5.0

Everyone there is so friendly and informative

Rating:

5.0

Me ha gustado el servicio y el trato que me han brindado y se lo recomiendo a todo el mundo es una buena compañía de mudanza gracias por el servicio

Rating:

5.0

Thank you all for creating such an easy experience.

Rating:

5.0

A very nice place

Rating:

5.0

Super friendly and being a new facility it is. Wry well payed out. Convenient location to me and a fantastic price!

Rating:

3.0

First time access to unit was annoying. 1- had no idea needed to go first to another key pad to register in before going to the ones next to access doors. 2- I was under the impression that storage units could be accessed 24/7 but that wasn't the case. 3- Access process is still kind of annoying.

Rating:

5.0

Your staff was great Especially the very helpful lady sweeping the floor Your facility is awesome

Rating:

5.0

The storage unit was clean and the staff were helpful

Rating:

5.0

The staff there was very exceptional and helpful at all times even show us where the storage was that and how to get into it

Rating:

5.0

Easy check in and out

Rating:

5.0

Staff was very professional and knowledgeable, friendly and welcoming.

Rating:

5.0

The men were so helpful and made the process so easy.

Rating:

5.0

Awesome experience. Thank you.

Rating:

5.0

great service and excellent staff!

Rating:

5.0

Great customer service!!! Very pleasant

Rating:

5.0

Staff available to help and answer any questions. Nice looking fully stocked facility