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WALTER KCustomer Reviews for U-Haul Moving & Storage of Southwest Ocala
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of
joe cNo issues with drop off, simple and straight forward
Mariusz WBetter directional signage for equipment drop off.
DAVID SFriendly , helpful staff.
DEREK SGM John Sheppard was so friendly and amazing during the check out process and Michael was awesome helping us get to our storage unit and processing the return. Amazing facility, would rent from here again.
Tamia CIt was a very enjoyable experience. I am unable to say GREAT because it is moving. LOL!!
JOHN RThe service agent greeting me - for dispatch / hooking up to go was attentive and knowledgeable, my experience for pick up was timely and swift. The return process was also fast and seamless. I also feel the rate was reasonable for the trailer that I rented for just a few hours. I will definitely be renting again. PS - the new facility at this location in Ocala is huge, and state of the art, and well organized for both rental, and storage! (the last person who rented this trailer was likely a lawn service professional - it was full of leaves and empty drink containers - but the representative blew it all out before I left.
LAURA CWe received conflicting reports about the location of our box which was most disturbing and indicates that for better customer communication and trust levels your company should be able to accurately inform the customer. We appreciate the speed with the delivery but when your “life” is in that box, please be accurate in delivering information about its location
Aaron BVery clean
ruben m | First ImpressionsGreat!
DAVID LWe got the new guy he was aweso.e. Personable kind caring....
SANDRA BJessica was excellent on delivery and the pickup
David PAll staff were very friendly and knowledgeable, helpful and attentive for any assistance to assist us.
Angel H | Online Move InBest & cleanest facility I've ever used & the staff was awesome!! I'll be recommending it to all of my friends!!
THEODORE D | Overall ExperienceNothing. Keep doing what you're doing. Excellent!!!
LARRY BEveryone there is so friendly and informative
MAGALI M | First ImpressionsNot a thing could be done better. Very friendly and helpful
John CTrailer was old and very damaged.
Peter JThis is one of my favorite u-haul locations. Very friendly knowledgeable staff. Very clean.
JOHN SExelent service
JAVIER GVery friendly and helpful
Jose PMe ha gustado el servicio y el trato que me han brindado y se lo recomiendo a todo el mundo es una buena compañía de mudanza gracias por el servicio
YOLANDA P | First ImpressionsNice new facility. Folks were great.
Mark TInitially I had a positive experience with going there to order my U Haul. When i went to pick up the truck He asked me all kinds of questions that I had to search for answers for. I think there should be a list of what to expect when u pick up the truck so a person can be prepared. Another thing was I didn't realize that the credit card I gave was just to reserve a truck and I would need to bring it again for pick up and re enter it in the credit card reader. I hadn't brought that particular card with me and had to use another one which I was glad I even had on me. It was just annoying ...but that was the least of the problems...we ended up breaking down on an interstate and waiting 7 hours by the side of the road for help. 7 HOURS for a 76 yr old and 3 50 yr old women , 2 of which were diabetic to sit by the side of a busy interstate.
BARBARA AThank you all for creating such an easy experience.
George C | First ImpressionsAdam the attendant was not in the office when I arrived. It took 25 minutes for him to show up. He was in the bathroom because I heard him talk on the radio. Another customer knocked on the door and he did not respond. 3 people waiting for service and no one to attend.
AUBREY AProfessional, extremely helpful, explains your options the rental clearly
CYNTHIA SExcellent job! Keep up the good work!! Thanks
JOANNE HMaintain trailers better. Tire blew out on i10 and damaged my truck and our cargo.
STEVEN AThis location is great! In the future I will use this location if at all possible. I will also recommend this location to anyone needing a rental or storage.
GARY BThe whole process was smooth and seamless. Highly recommend to go this route for all your moving needs!!
Georgette MA very nice place
CRISTINA V | First ImpressionsFriendly and helpful
Stephen SSuper friendly and being a new facility it is. Wry well payed out. Convenient location to me and a fantastic price!
Amy d | First ImpressionsI reserved a truck and trailer near my home but you called the day before and made me drive to Ocala (40 minutes away) to pick up the truck and then had to drive to another location for the trailer.
DOUGLAS MEasy peasy
COLLEEN MFirst time access to unit was annoying. 1- had no idea needed to go first to another key pad to register in before going to the ones next to access doors. 2- I was under the impression that storage units could be accessed 24/7 but that wasn't the case. 3- Access process is still kind of annoying.
Carlos D | Online Move InYour staff was great Especially the very helpful lady sweeping the floor Your facility is awesome
Donald D | First ImpressionsNothing
CHRISTOPHER BGreat customer service. Easy pickup and drop off.
CLEVE DNothing. Facility staff and equipment were very satisfactory.
PHILIP CN/C
LARESA SDoors were not able to be latched in the open position due to previous fender damage. This created problems for loading and a wind gust caused a door to hit my wide in the arm and head.
DOUGLAS GDon't change anything. This was by far the best experience I've had at a uhaul location. Staff was prompt, courteous, thorough, and professional. I will recommend and return to this location. Great experience!
STEVEN TThe trailer we rented had major fender damage that should have been repaired before being used. The tire would run on the fender anytime we went over any significant bumps. I'm surprised we didn't pop a tire on our trip.
MARK KVery nice brand new facility, with very friendly staff. Would definitely recommend this facility.
John SCeiling of truck leaked on my belongings
Taryn CThe storage unit was clean and the staff were helpful
Harry C | First Impressions2ND RETURN LAST 2 WEEKS GREAT SERVICE BOTH TIMES
Michael Sfully satisfied!
WENDELL MHighly recommended, especially this place the people there were honest and friendly
ANAS RAmazing. Will be back.
RICHARD RThe staff there was very exceptional and helpful at all times even show us where the storage was that and how to get into it
John C | First ImpressionsNice place and helpful people
Mark HEasy check in and out
JOSEPH M | First ImpressionsStaff was very professional and knowledgeable, friendly and welcoming.
ANGELA B | First ImpressionsThe men were so helpful and made the process so easy.
BARBARA F | First ImpressionsAwesome experience. Thank you.
simon o | Online Move Ingreat service and excellent staff!
ROBERT W | First ImpressionsGreat customer service!!! Very pleasant
jenita r | First ImpressionsStaff available to help and answer any questions. Nice looking fully stocked facility
ROBERT F | First Impressions