Customer Reviews for U-Haul Moving & Storage of Spanaway

Rating:

2.0

You guys charged me before hooking up the transport trailer and than found the light wasn't working. So you had to refund me and have me drive my uhaul 15 miles out of the way to get another trailer. Then 15 miles back. So I lost 30 miles on my rental, it took 2 hours for them to figure all of this out and I had to argue with the second trailer place because he was trying to charge me a way higher amount than what I was refunded for the original trailer!

Rating:

4.0

Gave above average only due to ordered a dolly. Dolly wasn't in truck when arrived. They did remove the charge once informed. Also back of truck had some debrie left behind. Gas was at 1/4 when received return with a little over a half tank.

Rating:

5.0

only thing that would have been better is if they had the appliance dolly I needed.

Rating:

5.0

The people there are amazing! Could not have asked for a better experience.

Rating:

1.0

I'm not sure if this is a fair review for you. I'm still waiting on a RETURN CONFIRMATION from this location with the receipt that shows the lower rate for the IN TOWN rental and not the ONE WAY rental. I returned the trailer Saturday afternoon and was told I'd see a return receipt shortly. I'm guessing that my shortly and Uhauls shortly might be off be a few day's.

Rating:

5.0

Young lady who checked me in was excellent, explained things to me and was engaging in conversation. Return of equipment went just as well, will use this location in the future.

Rating:

5.0

Always fast and convenient!

Rating:

3.0

Make sure that there’s gas in the fuckin tank next time before pick the truck

Rating:

5.0

Great effortless transaction

Rating:

4.0

Keep up the good work!

Rating:

1.0

Truck was not maintained and needed to be in a shop. Truck needed to be serviced. Turn in experience was terrible. Taking three separate locations and three hours to return. Final destination was helpful.

Rating:

2.0

When it comes time for refund of deposit. Give it back as quick as you take it.

Rating:

1.0

Unknown charges to my account. I would like to know what was charged without my involvement. I used vehicle for one hour and returned and placed the keys in the night drop. It's not good when someone pokes to card without knowledge. My telephone number could have been used to communicate.

Rating:

5.0

Great drop off.

Rating:

5.0

The team I dealt with were very nice and knew their stuff. Had me in and out quickly with my equipment I rented. The return was just as smooth. Great people!

Rating:

5.0

The great experiences are why I keep coming back to this location!

Rating:

5.0

Nothing, All is a well oiled machine.

Rating:

5.0

The agents who helped me were incredibly helpful. It was rare, beautiful day in Washington yet they were very courteous and cheerful. I only wished I got their names so I could share it with you. I do remember the young lady who helped had a leg injury and was on light duty. The story was a little bit out of my way but I would l use this location again.

Rating:

3.0

Gas was siphoned out of vehicles the night before and I was promised a discount for returning the vehicle with more gas then I picked it up with. No discount applied. Very upsetting.

Rating:

5.0

It was perfect

Rating:

2.0

The van stunk like day old garbage, back up camera didn't work and it needed services.

Rating:

4.0

The location seems far have to drive many miles to get there

Rating:

5.0

The gal at the desk was awesome and friendly. The trailer was top notch. Made for an easy day doing a job I was not looking forward too.

Rating:

5.0

It has never been this easy. Thanks Again

Rating:

5.0

The female representative at this location was very helpful and professional.

Rating:

5.0

The lady who helped gave exceptional customer service. Great communicator and very thorough.

Rating:

1.0

I would recommend U-Haul but not this location. The workers especially Amalie and GM David Kotter they both have terrible customer service skills and they don’t care about the customer experience or satisfaction.

Rating:

4.0

Everything went well, plus I was surprised at how well this Dodge van maneuvered. The cargo area was really easy to load, while I was able to stand straight up in the back.

Rating:

5.0

Cole was cool, thanks for your help

Rating:

5.0

Fast processing in front desk I mean customer service Thank you

Rating:

5.0

I like service thanks

Rating:

3.0

Customer service for road side assistance was great. But the bolts where put on the fenders wrong and it blew 2 tires. I sat on the side of the road for 4 hours to wait for someone to come fix them. I should have only had the trailer for less than 2 hours and I had it for 6. They shouldn't have charged me for usage for the trailer as it took way longer because of their mistake. But road side service had good communication. Not so much for the store itself.

Rating:

5.0

The ignition on the uhaul I was given obviously was broken. It made it hard to start. Someone had previously tried to of stole the uhaul but ignition wasn't fixed thoroughly. Also on a side note, the antenna was broken so I couldn't listen to the radio.

Rating:

1.0

They forgot my hand dolly but managed to charge more for it. I was moving from Washington State to Texas 2,200 miles and they gave me one that had a fuel tank with JB WELD on it. Which came apart partially through my trip. Not really sure when until I noticed I was running out of fuel and fast.

Rating:

5.0

Great Customer Service, I have taught proper Customer Service for a number of years.

Rating:

5.0

Everything was pleasant,tramendous service from a gentleman can’t recall his name,the car was perfect to my need and all went well

Rating:

5.0

Michael was awesome. Very friendly and funny. Made the experience interesting while also covering the critical details in a way that made sense and was easy to remember.

Rating:

5.0

Great experience. No problems towing this trailer

Rating:

5.0

I normally do not give excellent reviews. However, I have used this location a few times over the years and they have scored high in the equipment, customer services, even the restroom. I greatly appreciate the extra efforts the staff have put in to servicing the community. Thank you Tracy

Rating:

3.0

The truck had a pretty bad clunk when turning

Rating:

2.0

The rep David was not pleasant. He told us that he didn’t want to be there. I picked up the truck with an empty tank. When I was filling the tank, the gas began to run out of holes in the tank. We had to wait over 2 hours to have the “repair” done. We discovered that one of the repairs was still leaking.

Rating:

4.0

Use different inside window cleaner. The one used now, leaves film on window. Making very difficult to see in sun light.

Rating:

3.0

office/bathrooms-truck-grounds keeping-- dirty

Rating:

5.0

Great, friendly, and helpful staff. Very easy process.

Rating:

2.0

Make sure you have some gas in the truck when you pick it up. Counter agents were extremely rude.

Rating:

1.0

Improve the manager's customer service very bad service

Rating:

1.0

I was scammed out of money

Rating:

4.0

I ended up at this location because the Lakewood location did not have my reserved trailer at the time of my reservation. I was about 30 minutes to pickup when Lakewood called me and said I would need to choose a different location for my rental. Then after all said and done the store manager was upset that I requested a credit for the reservation guarantee not being met. That is really disappointing.

Rating:

3.0

Original drop off location was not able to revive my drop off and got told to go to another location to drop it off.

Rating:

5.0

Loved the staff and facility.

Rating:

1.0

Customer service was great but right when we got to our home to start loading things up, we opened the back of the truck and there was a huge piece of human poop at the very front of the box. I don’t understand how that happens in the first place and how it got missed if the vehicles are supposedly thoroughly cleaned and inspected each time. It was an easy enough clean up because we didn’t want to have to drive all the way back and try and get a new rental. Completely disgusting and never should’ve happened in the first place.

Rating:

5.0

All the staff where super friendly and helpful!! This was my first time renting a uhaul and I really appreciate all the help and kindness I got from the staff at this location! (I worked/talked to at least three different employees and all where very nice and helpful!!)

Rating:

5.0

Thank you

Rating:

4.0

I feel that the access hours could be a little bit more lenient at least until 930 or 10 pm this would make my trips to unload and load items way easier

Rating:

1.0

This whole review is directed towards the Uhaul at 9601 Pacific Ave. I was supposed to drop off my truck at that location and got there at about 4:30 where the gentlemen working informed me they were closing, even though the closing time was supposed to be 7. So they wouldn’t take my truck or let me unload anything and made me wait an extra day to do so. While I was at this location I requested them to help guide me drive my car off the trailer. The gentleman “helping” me first wanted me to reverse off the trailer without even lowering the ramps until I said something. Then he proceeded to tell me to reverse back while the chain is still connected to my car. Now I’m experiencing some steering issues on my car. When I finally was able to reverse back, the gentleman was not directing me and my car fell off the trailer and scratched my bumper very deeply. Worst experience I’ve ever witnessed at a uhaul in the years I’ve done business. If he’s unsure how to do it, why risk the damage and continue to go through with it ?? Will be consulting a lawyer.

Rating:

1.0

I didn’t authorize move in at any time, my unit was closed and I have a zero total due. Stop contacting me.

Rating:

2.0

I was charged for keeping a uhaul trailer when I have proof of when I returned it. I requested a refund and haven't heard nothing about this issue

Rating:

5.0

Bryan should be manager

Rating:

4.0

I would suggest lights in the units, especially the larger units. It is a little scary trying to move in complete darkness. Other than my suggestion, everything was great.

Rating:

5.0

Great staff

Rating:

5.0

Thank you to danieca who was very helpful getting me into a unit. The only complaint I have on your facilities 5hus far is lack of lift/elevator to the second floor. When storing furniture it's very difficult to carry all the way upstairs.

Rating:

5.0

Everything with this storage facility was excelent, always clean and staff were even fast to clean up garbage or broken glass left in the parking lot from other renters. Would definatly store here again. Thank you team for the excelent service.

Rating:

3.0

Price over the years has become cost prohibitive to keep my unit. I was renting for about 7 yrs. Just could not afford it anymore - almost $200 a month. So I would hesitate to recommend to anyone. Every 6 months was a price increase. So feel like it is a way to take advantage of renters.

Rating:

5.0

The employees are so helpful and friendly. Love the customer service. If for whatever reason I am in need of renting a storage space I will definitely come back with U-haul.

Rating:

5.0

The staff were great

Rating:

1.0

Found a new storage closer to home, same size, no stairs to climb, and it's $50 cheaper per month. And, the office staff is pleasant, helpful and actually answer the phone. Very disappointed in the Uhaul storage experience.

Rating:

4.0

I don’t remember the young man that helped me open my storage but he was amazing if there was any record of who helped I hope he gets a bonus!

Rating:

5.0

The Mgr, asst mgr AND Deneisha were VERY helpful!!!! TYVM!!!

Rating:

2.0

The gal that helped us acted like she hates her job. Was disinterested in helping us.

Rating:

5.0

outstanding support in finding a vehicle to fit my needs

Rating:

5.0

Wished I came here sooner the location makes it much easier to access my things and the layout makes it much smoother and easier for popping in and out when on the go and very little time these days. Thank you

Rating:

4.0

Pretty slay ig, kept my stuff safe

Rating:

4.0

Everything about the facility was well cleaned and maintained. However, I did not appreciate the stairs. Or the small carts. But everything else was fine.

Rating:

5.0

Donisha was the bomb.com!! She needs a raise

Rating:

5.0

Great customer service , clean area , kinda pricey but workable and it's in an awesome location that's not to far from my home.

Rating:

3.0

This location needs work. The storage unit leaks. Most of my stuff are wet

Rating:

3.0

I kept getting mail & phone calls saying i was in lien when i forfitted the unit and picked up my lock off the unit and continued to still get collection calls & mail

Rating:

4.0

The fact that I could only access my stuff during operating hours was not cool but everything else was wonderful.

Rating:

5.0

Thank you to Brian The Assistant Manager at the spanaway uhaul for going above and beyond to help me get an issue resolved. I appreciate the kindness you have shown me and your patience with the situation is very admirable . Thank you again for your help. Unit #900

Rating:

5.0

Too many unwanted people hang around - makes me feel uncomfortable.

Rating:

3.0

I wish there was an easier way to get your stuff up the stairs. Not fun at all and was not disclosed beforehand.

Rating:

5.0

Everyone was super helpful and nice. The manager guys was extremely nice but smelt like tacos, which was fine but made me hungry.

Rating:

5.0

The best employees!!! Very helpful... Courteous respectful and outgoing.

Rating:

5.0

Thank you David.

Rating:

4.0

A power outage prevented one of the sliding doors to open, so we were delayed slightly bringing our items into storage.Nevertheless, it is a well maintained facility.Thank you for the move in special!

Rating:

5.0

Staff was very helpful and involved with my customer experience.

Rating:

2.0

There were multiple employees. They were helpful and friendly. One employee named Danisha was not. She was being rude to other clients. When I asked her to be nicer, she got more inconsiderate, then left me. She told other employees, loudly. Very unprofessional. There was more with this, I just don't want to keep typing.

Rating:

5.0

Thanks for the great help

Rating:

4.0

Everything in the end was good there where bumps in the beginning where I was being charged for two units due to a employees mess up nd didn’t get reimbursement which later I learned was a scam never seen the employee again and everything from there was good.

Rating:

2.0

Storage units are not very tall, and the storage unit at this location is not even secure. The locking set up is really poor, I don't think that the lock I put on it is even gonna help secure my belongings. The facility is poorly maintained and needs to be remodeled or completely redone. The price for the storage unit for 10x10 unit is not worth it or risking my belongings being stolen in that location. I will be looking for a different storage unit elsewhere, and move to a better storage unit for the same price.

Rating:

5.0

Staff was super helpful and extremely nice and knowledgeable. Would highly recommend them

Rating:

3.0

I just move out march 31 2023 just asking if their is any discount or re imburse for the remaining manager said no so no consideration at all for the remaining days that we are not using the storage we paid the storage on march 22 2023 taking iut right away to our account i hope in the future you can give consideration to people espicially we used this storage for 4 years now the storage we came from is now empty its vacant then you can charge full amounth to the nex custumer this is not fair for the people like us living paycheck to paycheck i hope this policy of yours will change in the future coz youre not in our situation let say will reverse the situation you are in my foot what is your comment but anyway thank you for the 4 years we used the storage in your company i hope someday you have a good heart and consideration for your customer

Rating:

5.0

None

Rating:

5.0

I had an overall great experience working with the Spanaway location! Thank you so much you guys!!

Rating:

4.0

Poor lighting in storage

Rating:

3.0

Was hoping for a unit not requiring stairs.. It made the move in process harder than it should've been

Rating:

5.0

Staff was extremely helpful and knowledgeable as well as nice as could be. Couldn’t have. Asked for mor accommodating people. Great experience

Rating:

1.0

Worker complained that he wasn't getting any money on the renting of the storage unit because of the free month. He went on to say that the next person that comes in to use a Free Month he was going to tell them to go somewhere else. I had already called and set up the rental unit through the main U haul number so it should not have come up as a surprise. This was especially hard to listen to because this move was emotional.

Rating:

5.0

Staff at pick up was less than desirable service. However drop off and storage rental the staff was wonderful. David was very helpful.

Rating:

5.0

Staff is very professional

Rating:

4.0

The staff was very polite and helpful it was good to have a staff that's willing to work with you

Rating:

4.0

Only down fall was that for a 5x7 cost me $80 that should have only cost $50-$60 at the most. Since the storage size I had was the size of a walk in closet!

Rating:

5.0

Sorry, I had to close out my storage location, due to no job, I was no longer able to afford to pay for my storage unit. Very sad. Thank you for great service throughout the years! Lupe

Rating:

2.0

Was charged for misplaced key card yet can't have 2nd for other authorized user on account?

Rating:

4.0

The staff member I was dealing with was very helpful and she showed me everything and helped me she went above and beyond to help me thank you so much. I would recommend the U-Haul place to everybody that needs to have a place to store there stuff and to turn in or use there equipment .thank you so very much for making this a lot easier and stress free as it was stress for me to do .

Rating:

1.0

Because I was billed continually after I gave notice of my move.then more charges were added on. Even after I informed them that I had moved because I lost my job and had no income to pay anymore than the last month I paid.

Rating:

3.0

My reservation was for a first floor and my unit is on the second floor, so I wasn't pleased with that, everything else was fine.

Rating:

5.0

The staff were very attentive to all my needs.

Rating:

5.0

Everybody was very helpful and easy to talk to.The Uhaul team at this location took the stress out our moving adventure.Thank you to the Spanaway team!

Rating:

5.0

Best customer service I have had in several years!!! All the staff made you feel like a friend!!! They seriously went out of there way for me!!! People that work here should get major respect for being so nice and friendly!!! I honestly do NOT see friendly customer oriented humble people like this very often!!! I appreciate and respect the people at this uhaul facility!!! I would recommend you amazing people any day!!!

Rating:

5.0

Friendly and clean and convenient. Thanks

Rating:

5.0

Cold need heat when waiting inside. Winter is here turn off the A/C. Your staff look like popsicle sticks. I would hate to be working there and freezing to death for the whole shift, but other than that a great service.

Rating:

5.0

The customer service was super friendly and helpful! They helped secure my dolly for me without asking too!

Rating:

2.0

When I first walked in the younger lady was quite rude when I said "Hey! I have a reservation for a unit..." She just said hi... and turned to the other worker (who was actually very nice) and asked her if there was a reservation. I eventually got my unit, paying 99.95 a month is also quite ridiculous for such a tiny unit.

Rating:

5.0

The lady in the office was very nice and helpful!!

Rating:

5.0

I had a great experience, everything was explained clearly and the staff was friendly and acknowledged who ever was waiting in line

Rating:

5.0

Jenny S. the GM went above and beyond to accommodate my rental needs. We even had a good laugh together. For how busy and hectic it can get at the store, the staff remains friendly and accommodating.

Rating:

5.0

Counter person was very helpful and knew her profession very well.It was easy and close to our house.She made our moving stress melt away!Thank you Spanaway!

Rating:

5.0

Absolutely nice storage room. Thank you.....

Rating:

1.0

On the due date for my payment for storage I painted in the morning secured another storage area and went to get a refund for the storage that I had at U-Haul and was told that they could not would not give me a refund it hadn't even been 2 hours since I paid the thing and they wouldn't give me my money back so ended up stealing $250 from me I will never recommend U-Haul to anyone you are thieves.

Rating:

2.0

Not secured enough lots of homeless people around. Also hours are not accommodating

Rating:

3.0

I wish I had access to my storage past 7pm.

Rating:

5.0

Very friendly staff, made me smile moving was a lot easier 😊

Rating:

5.0

Clean facility and very friendly staff! I enjoyed doing business at this store location!

Rating:

5.0

Thanks to the mngr and the purple hair guy, you guys are amazing keep up the good work!

Rating:

5.0

Staff was friendly and had phenomenal customer service skills, they all deserve a raise. Absolutely amazing.

Rating:

4.0

Overall the experience was good. Several times doors were not unlocked so you had to go to the office to have them unlock the big double doors. When you did have to go to the office the lines were slow because there was not enough people working. The staff was ALWAYS friendly and helpful. Which is why I would use that facility again.

Rating:

5.0

Y'all the shi thank you again

Rating:

5.0

The Clerk was very friendly and helpful. It took me less than 30mins to access my unit and begin transferring my goods into my storage cubicle. I am very satisfied on how Uhual stream lined the paperwork when you reserve your unit online. Be prepared and have all your stuff ready. You should have no issues with service.

Rating:

2.0

The unit sizes are false advertisement. The unit I got says for 3 bd home my mother is in a 2 bd apartment and still will not fit everything. They did not disclose that we can enter the unit after office hrs until everything was said and done.

Rating:

5.0

Excellent customer service

Rating:

5.0

Good place

Rating:

3.0

I left my storage because I had to break it

Rating:

5.0

The young gentleman who helped me get a larger storage room on Thanksgiving was so friendly, funny and helpful. He was overv6 ft tall, but walked into my new room and checked all the walls for nails, even though he had to duck down. U haul is highly recommended by me

Rating:

1.0

I communicated with them several times over my unit, billing, removal of items, and when the unit would be returned only to be questioned several times and find my access revoked in the middle of a billing period that they tried to authorize a charge for without permission. Currently telling everyone i know NOT to work with this company.

Rating:

5.0

it works perfect to store my sister stuff

Rating:

5.0

Friendly staff.

Rating:

3.0

NA

Rating:

1.0

Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn’t want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states $74.95. At ring up charges $99.95 when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.

Rating:

3.0

Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.

Rating:

3.0

.

Rating:

2.0

I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!

Rating:

1.0

There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone “this place closes in 3 minutes, you need to wrap this up.” I told him that I thought the access was 24/7 and he replied that it’s not anymore because people were caught living in their units. I’m upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.

Rating:

5.0

I had no issues at this facility. Thunbs up!

Rating:

5.0

Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.

Rating:

5.0

Great customer service.

Rating:

1.0

Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.

Rating:

3.0

Staff shortage. Lots of customers but not enough helpers.

Rating:

5.0

It was a great experience!

Rating:

5.0

Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.

Rating:

3.0

There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.

Rating:

2.0

I only rate it below average because the worker who helped us lacked good customer service skills.

Rating:

4.0

Great staff service

Rating:

3.0

I felt like the storage prices were just getting to expensive!

Rating:

5.0

Very easy very friendly made my day a lot easier

Rating:

5.0

From move to storage it has been a wonderful experience. The free month of storage was given with no strings attached. Everyone was very helpful and accommodating. Samantha did my final move out inspection /closing of my account and made it so quick and easy. No wait , no hassle. Just friendly and professional service. I’ll definitely be back for my moving and storage needs!!!

Rating:

4.0

The two people on location we helpful and accommodating.

Rating:

4.0

When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.

Rating:

1.0

It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoors

Rating:

5.0

Very kind and helpful ladies.

Rating:

5.0

Great, amazing, professional, courteous, friendly and awesome staffs and very convenient location as well. I highly recommend to families and friends of all their needs when needing to rent various vehicles, equipment and storage for their projects or moving and loading important things.

Rating:

5.0

Efficient staff. Friendly. Safe, clean storage. Make certain access doors are able to be opened at stated, online store hours. Thank you for your service.

Rating:

5.0

Everyone was very friendly and helpful.

Rating:

4.0

Would rather have easier access to storage units.

Rating:

5.0

MANAGER WAS VERY HELPFUL

Rating:

5.0

These guys and women who work here were fantastic I am so appreciative to them. My brother passed and I wasn't always on time got behind but they made sure I didn't lose anything. Thank You

Rating:

4.0

The person who helped me was very nice and explained everything to me very well.

Rating:

2.0

Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.

Rating:

5.0

Very friendly with great customer service! Highly recommend this storage facility!

Rating:

5.0

Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.

Rating:

5.0

Great customer service and well maintained facilities

Rating:

3.0

The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

Rating:

4.0

None

Rating:

3.0

N/A

Rating:

5.0

The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

Rating:

5.0

Great service

Rating:

4.0

As many times as I've used this facility I've never had a problem. Good customer service.

Rating:

5.0

They were there when I needed them.

Rating:

5.0

Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Rating:

5.0

It was an easy and simple process. The customer service was great!

Rating:

5.0

All the staff did an excellent job !

Rating:

5.0

I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! Thank you!

Rating:

5.0

Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

Rating:

5.0

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

Rating:

1.0

The manager is terrible.

Rating:

5.0

“CJ” was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

Rating:

5.0

Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.

Rating:

4.0

I give it 4 stars.

Rating:

3.0

Nice place but 2nd level , rough going up and down stairs

Rating:

5.0

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Rating:

3.0

After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!

Rating:

5.0

Very friendly and helpful staff! Units are secure and clean. Highly recommend!

Rating:

5.0

Great storage place an the staff are always friendly very helpful.

Rating:

5.0

Staff was always friendly and helpful! This location is highly recommended and I would use then again!!

Rating:

4.0

Storage unit had great access times, but 24 hour access was removed at some point. I would recommend this location for short term storage use.

Rating:

5.0

Staff is excellent

Rating:

4.0

Only complaint is the same as before. Not enough staff at the locations to take care of the customers. Waited over 20 minutes to check out of storage unit.

Rating:

5.0

Y'all were able to accommodate me on short notice for a storage unit, and the price is not astronomical.

Rating:

1.0

In 1 day on my move day,was rushed between 4 uhaul facilities,ended up with no truck like reserv,no boxes/2expen., &no unit for an unknown person attached to my name with some E alert.Loss this 800.00

Rating:

2.0

This has been a complete headache. Uhaul was disgusting on pickup. We can’t get into the storage unit we rented. We will probably chose Penske for our next move to save the annoyance.

Rating:

5.0

Really helpful and patient. Showed us all units available.

Rating:

5.0

This location treated me much better than the other location on Pacific

Rating:

4.0

The staff was very helpful

Rating:

5.0

Everything was fine

Rating:

5.0

I am in debted to the staff at the Uhaul for all of their patience, understanding and assistance, but mostly for their service; true dedication to their customers.

Rating:

5.0

Only one minor issue -- when trying to access the unit after hours (8 pm) I couldn't figure out how to open the sliding door and had to haul stuff in through the smaller pedestrian door.

Rating:

3.0

The only issue I had was the two u-haul box account wasn’t linked therefore I had to make two separate payments.

Rating:

5.0

This was a very clean, safe and friendly storage .

Rating:

4.0

I had to go in to arrange a 24 hour storage entry because of late work hours, when I did it wasn't an issue they gave it to me for a few day so I could sell some items.

Rating:

4.0

I had no problems with my storage units or customer service. The staff was always friendly and helpful.