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HOLLIS W | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Spring Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have never had a issue at this facility. Staff is always helpful and polite.
RALPH MVery professional customer focused staff who took the time to understand our needs and provided an excellent recommendation to solve our storage problems!
Gene M | First ImpressionsWe did a 1,000 mile move with three boxes. The people at both ends in West Dundee, the logistics in Holyoke and Williston we excellent, knowledgeable and professional. They made it easy.
Victoria NWhen I picked it up William was great help, and when returned the girl at counter came out and helped, she was great also
ROBERT MWe received an auto hauler that was unsafe at 40 miles an hour, the trailer was picked up with 3 new tires and I’m pretty sure no one balanced them, also noticed both axles were bent. This trailer shouldn’t have been a one way over a 1000 miles. I informed the location that I dropped it off.
STEVEN TThe gentleman who hooked the trailer to my vehicle made necessary adjustments to obtain a level trailer ride. He was very professional and knowledgeable.
William Fkeep up the good work
RICHARD HBest moving experience of my life! Also, most affordable! I haven't stopped recommending this to everyone I know!
Paul GVery professional and helpful.
GEORGE PWe hired professional movers that contract through U-Haul's website to deliver our container and unload. The container arrived on time at U-Haul's facility and was in their storage facility for over a week. The delivery of the container was scheduled for Saturday, April 26th. I was informed by the movers that U-Haul wouldn't be able to release the container before 12pm because U-Haul only had one person working - on a Saturday, are you kidding? My movers communicated with Jami (U-Haul employee) trying to explain that my job was small and only 2 miles from U-Haul. She told them sorry, couldn't be done and sent them on a job lasting over 8 hours. By the time my movers finished this huge job, U-Haul was closed. My bed was in the container, which I was counting on to sleep. I had to go to Walmart and buy a blow up bed for the night! So disappointed, something that should have been so simple, turned into a disaster for me. Thanks U-Haul for your terrible service.
Gail BWhen I first pulled up, I could not see where the office was located. Maybe add signage or remove other signage
LUCIAN LI would like to discuss my recent rental experience with the manager please. Thank you
RENEE LStore personnel was well educated and very helpful. The unit itself was definitely an older version, (lock and latching system specifically), but it worked.
MARK PMichael was a great help explaining how everything worked.
Edward B | First ImpressionsSend a U-Box to Alaska from Illinois. Made it there safe and sound, and on time. Customer support was awesome, would highly recommend!
Steven CNa
MICHAEL Cthey seem to be always short on help, but they all work extra hard to make everything just what I need. Thanks much!
DIANE AGreat customer service, nice clean store and simple and easy process!!
BREANNA W | First ImpressionsIs a good to place to store and police is always around. The manager and staff were helpful all the time
Fabiola L | Overall ExperienceHighly recommend, process was simple once I understood how it all worked.
Mona LFront desk agent was extremely helpful and very nice, explained the security card and got me all set up in my unit.
Olivia R | Online Move InGreat place
BERNARD JNothing coms to mind
GREGORY GThank you for fast service too
ERIKA JI feel that the service was excellent. I was impressed with the West Dundee U-Haul storage location. The storage lockers are inside with climate control. They have a garage to pull the vehicle into for loading or unloading. The staff were very helpful and answered all of my questions. It was a Great experience that I completely recommend. I can’t think of anything to suggest for improvement. I’m a very satisfied customer! Their commitment to customer satisfaction made my day!
DIANE HI was so impressed with the cleanliness and condition of the West Dundee location! The manager and other employees were extremely caring and professional. I was sorry that for financial reasons I had to move out of there. This by far deserves “Business of the year” award! Thank you to all of the great employees at the West Dundee facility! You are all awesome!
MARGARET P | Overall ExperienceThe people at this facility are clueless.
MARCI Bdriver was awesome!!!!!!
diana wI want to say that Chris McAlexander, GM, was very helpful with getting the trailer installed on the truck and all that was needed. He is a tremendous asset to the U-Haul team!
Henry SFriendly staff.
JOSEPH KThe overall experience was good. Being a senior on limited income and medical conditions memory wise I asked many questions sometimes twice. One employee voiced her opinion when walking away get out or leave.. disturb Ed I kept walking out doing g a fairly high volume of business in a short time like most people are when coming to UHaul.... Some employees where very patient kind, others made me feel.i was.only a.dollar sign. The very last person was very helpful but o ly could do so much as he did.and I thanked him. He and the very first person I dealt with are very kind and I would only come back if these others where screened better. Having an AI listening device updated one that detected foul rude, attitudes would help. You can't tell them built into thePC just my thoughts
SCOTT SHad a terrible experience with the West Dundee UHaul location, but in particular, with "William H" who is a short, nasty young boy who should not ever be in a customer facing position. At vehicle check-out, I was informed that the truck was "on fumes" and that I would receive a fuel adjustment credit of $30 if I returned the truck with 1/4 tank, which I agreed to do. The truck was a rat, with 137,000 miles on it. It shuddered heavily at any speed over 25 MPH. Nonetheless, I was only using it to pick up an appliance, therefore I continued on, driving for only 10 miles, and returned the truck after only four hours of my allotted 24 hour period, and with exactly 1/4 tank as agreed (and photographed). William H never advised me that he felt the fuel level was insufficient, and promptly checked the truck in off rent without giving me the opportunity to go add additional fuel. Reason being, they were getting ready to close and he didn't want the hassle. So I never got the credit I was promised, despite doing my part and refueling their delapidated truck to a level greater than I received it. Left a very sour taste in my mouth with the whole UHaul experience. Fortunately, a quick call to Discover card and the charges have been successfully disputed. If you are reading this review, you would be wise to consider Penske or another rent truck company before using UHaul. They employ dishonest people who are not customer service focused. Earlier in the day, "William H" was seen being cocky and extremely snotty with an elderly gentleman who was at the counter making truck rental arrangements. I should have known he would give us problems later. Live and learn.
RYAN HI recommend cleaning the vehicle. When sun hit window I couldn't see out completely filthy. Not clean inside. And when I have to travel far. The 1st thing I don't need to do is fill up an empty truck. Otherwise I like uhaul
ROBERT WEveryone. Likened to go to this please it is my fist time and I will go again and recommend to my family and friends Thaks for the great. Service I’m very happy and se you soon it I need it Have a great day
IRENE CHonestly, I would recommend UHAUL u-box To anyone! It was so easy, All of my things arrived perfectly intact, they were protected from the elements.
Jessika FThe whole experience was terrible, although the staff was amazing still bad experience all around. Truck had no gas, barely made it to gas station. Was told there was a dolly in truck there was not, no moving blankets and not to mention the truck was filthy inside and in the back.
TIFFANY ODon't change a thing. Everything perfect! Congrats!
WILLIAM OMaya has always been so helpful & friendly. We’ve rented storage units, moving trucks & trailers & she has been happy to assist!
Sarah T | Overall ExperienceThe whole experience was great
BRIAN LThere needs to be larger moving carts in the facility, especially for move larger items like mattresses and box springs. I struggled to move these items from the van to the storage unit. luckily a nice couple saw me struggling by myself and assisted me and we got the job done.
GEORGEANNA M | First ImpressionsThis was my first time renting from this location. Mason, Chris and Jeff made my rental experience from pick up to drop off smooth and easy. They answered any questions I asked and were very friendly. Keep up the great customer service!
JERRY HMake sure the trucks are in working order. The one I rented had a jammed back door. Staff at this location was very nice tho
JANET KEvery thing that I needed was all professionally satisfactory Thanks Darin
DARIN DI requested an appliance dolly when I rented the trailer on the phone, want to pick up the trailer mentioned the dolly was in the contract that it was in the trailer, but guess what? No, no appliance Sally.
STEVEN FThe policy to call day before for pickup location is terrible.
Robert PExcellent, clean location. Very friendly staff.
ROBERT KEveryone I dealt with were friendly and very helpful. The van was clean and very comfortable.
Donna MVery helpful
GLEN HIt wasn't very clear what fuel type was required when needing to refuel the pickup truck. The included GM manual states what each version of that truck model needs based on engine type (including diesel), but nowhere on the truck does it list the required gas rating. If it were on the inside of the fuel door, would have saved me some time.
PETER GChris, who checked me in was excellent. I had reserved a unit on-line and stopped by the office to make sure that everything was set for the move in. Chris explained that the website was a little misleading and did not guarantee a unit would be available. He took care of me and got me situated with a unit. He gave me a great tour and explained how everything worked. The facility is immaculately clean. Would highly recommend the facility and Chris.
Nicholas N | First ImpressionsThe gas needle barely moved and I was charged 28.50 for gas? What the hell. Here are the pictures of the needle before I started driving and when I returned it: Well I guess it won’t let me load pictures but the gas needle moved 1 line and I was charged 30 bucks for gas. The attendant was rude when I asked him about the gas price. Not an enjoyable or affordable experience. Won’t be renting here ever again.
THOMAS BI have been to many U-haul locations. This by far was the easiest, fastest and the most helpful and courteous staff ever!!
R SQuick and easy.
JAY GBest place to rent at Uhaul
RENEE LThe guy that helped me was helpful and knowledgeable.
JOSEPH SFriendly and competent
ANDREW SGreat job
CHESTER SJeff was so great to work with while here and getting my rental. He was positive, friendly, had open conversations, and did everything to ensure I was ready to go. Great location, extra kuddos to Jeff.
COREY SThe employees at U-Haul in West Dundee were very polite and helpful. Especially in the units that we needed to store what we need to store. The place is very clean. Convenient to load and unload. Inside a controlled environment. Thank you U-Haul you were very helpful.
james r | Overall ExperienceGreat service
CARMEN JI was so satisfied with the gentleman that helped me with my reservation. Very kind and helpful. I’m so sorry I can’t remember his name but I’m sure you can find in on my reservation.
NANCY FExcellent job. Thank you for all your help. You made the move very smoothly.
John BWish there were lights in the unit to see . It's to dark .
diana f | Overall ExperienceThe procedure was explained well and staff were friendly and helpful.
rebecca m | First ImpressionsI did not know were the log in and out was until after I had ser off the alarm put stuff in the locker and was leaving.
Stephanie H | Online Move InVery clean and safe. Staff very helpful. Definitely will recommend and should we need a storage facility in the future, we would definitely use again! Thank you!!
lorena d | Overall ExperienceWilliam was very helpful, polite, and a great representation of your company
John C | First ImpressionsThank you for wonderful service and explaining things so clearly,
Carla W | First ImpressionsBrandon was great very kind and thoughtful of my needs. He walked me to my unit and how to get into the building. Just an overall positive attitude. Thank you Brandon for your help and making my rental experience possible and easy.
NANCY F | First ImpressionsYou guys have this truck/storage rental stuff down to a science!
James S | Overall ExperienceExactly what I needed. Thank you !
Scott T | First ImpressionsWe needed a space to store some things short term. We found the facility very well maintained and staffed. Getting in and out was very easy. Would definitely recommend this facility to anyone needing storage space!
jamie k | Overall ExperienceI've been a customer for 10 years and have found this Uhaul to be excellent.
Jack G | Overall ExperienceThe lady working over there was very rude
Frank R | Overall ExperienceOne thing I have a problem with storages is that they continually go up on the rent because you need to store things. Which will in time force some of us to move on to something else.
Barbara s | First ImpressionsThe wrong prices were all over the buildings signage.
MARK E | Overall ExperienceThis uhaul storage was Fabulous. Air conditioned , bathroom accessible . I felt safe inside and always had great lighting . The staff was very helpful .
Margie S | Overall ExperienceWyatt is friendly and knowledgeable
DEBORAH S | First ImpressionsThe U-Haul facility was nice, unfortunately dealing with the one person Mia and her attitude with poor customer service skills or in her case, None! I do not appreciate being ignored, or being kept waiting on purpose when she’s done with the person who was there before me! Her non caring or maybe she doesn’t like working for your company, being sarcastic, condescending attitude! Maybe you can send her to a customer service training course with hands on experience, that she is so lacking! Maybe it’s because there is no one to go to but her? So there’s nothing we can do! Now we have to deal with her!! When I first rented my unit there were 2 nice young men with a manager who took care of the office and customers! Was never treated badly! 5-6 years later I have to deal with one young woman who has attitude! Just not right! I will never ever go to your office or send anyone there! Until you can see if someone who had customer service experience replaces Mia! Or she can be put through training to learn that hard skill she doesn’t have! Can’t dispute with the only person there that was the issue and problem! That’s what happens when you give a person all that authority!
SYLVIA C | Overall ExperienceThank you West Dundee team ! Everyone there is great. Always good to me. Fair and reasonable rates too.
Kathleen H | First ImpressionsVery convenience to use
RICHARD S | First ImpressionsThe only drawback is I have the second floor and it wasn’t that clear. But I will make it work.
Duane G | Online Move InIt's good experience for me. It's nice and clean. Specially the rest room, it's make the storages more classy. 👍
Khaykeo O | First ImpressionsThis facility and staff members were great, very polite and knowledgeable. Would definitely recommend to all!!
John H | First ImpressionsMet my expectations, if there were a coffee machine, I’d rate it Excellent :-)
Ana L | Overall ExperienceWyatt is literally the best! Words can’t express the patience and kindness he has! He made my time at uhaul phenomenal
Shacora S | Overall ExperienceVery knowledgeable staff
Michael K | First ImpressionsThe staff was very efficient and friendly
DALE J | Overall ExperienceGreat experience!!
Cynthia C | Overall ExperienceThey have the friendliest staff who go out of their way to help! I would use them again in a heartbeat!
JILL H | Overall ExperienceSam is great! So helpful and joyful!
Barbara F | First ImpressionsToilet paper in the bathroom please.
fran m | Overall ExperienceThank you!
GERALD G | First ImpressionsMaura is great. Friendly and efficient
DALE J | First ImpressionsWas awesome have a place to keep our stuff safe and secure. The staff was really polite, kind and nice. All the time. The place was really clean, lighting and spacious!!
Esther O | Overall ExperienceI will come back to this place again and again!
JUAN A | Overall ExperienceWyatt was great!
fernando N | First ImpressionsI was trying to get a second unit at this location for my fiancée’s belongings while look for a house, and they told us they had a 10’ x 10’ unit available and ready to move in, and when we showed up with a truck full of her furniture, the staff told us they didn’t have any units available and dismissed it as a common error in their rental system.
Andrew P | Overall ExperienceThis U-haul center is the best that I’ve used and would highly recommend it to everyone who asks.
KAREN S | Overall ExperienceStaff very tentative and willing to work with you
Jeremy M | First ImpressionsVery clean and spacious unit. Friendly and professional staff.
Demetrius K | First ImpressionsVery nice location - best I have used. Very clean, secure, and convenient.
Gail M | Overall ExperienceMy whole online and in person experience with U-Haul staff was absolutely Wonderful. Each person was helpful, very friendly and so nice to work with.
Margie S | First ImpressionsVery please with staff!!!!
Dale B | Overall ExperienceOnly issue was the first unit I was given had 2 locks on it.
Maurice H | First ImpressionsEveryone I ever talked to were very friendly and helpful. Loved working with these people. Spring Hill uhaul is the best!!!
Karen S | Overall ExperienceVery Clean and stuff is kept safe. Staff is friendly and very helpful.
Jennifer M | Overall ExperienceI had a great experience with my storage unit at this location. Everybody I spoke with was always nice and helpful. The facilities were always clean - including the bathroom- and it was easy to access my locker even though it was on the second floor. I felt safe leaving my belongings here.
David D | Overall ExperienceOffice staff was cordial and polite as they answered any and all questions/concerns Will definitely use this facility again since there were no problems or issues.
TONY P | Overall ExperienceGreat staff very accommodating good customer service
KRiSTEN S | Overall ExperienceEasy in-Easy out!! Staff was helpful and up front with costa, products available and how to access. I will use them again
TONY P | First ImpressionsEn general todo muy bien, solo cuando recibí el almacén estaba sucio y yo lo tuve que barrer, probablemente se desocupo y lo ocupé el mismo día y no tuvieron tiempo de limpiarlo, pero en general todo bien si lo recomiendo
IVAN J | Overall ExperienceUn poco caro más que otros lados
JOSE F | Overall ExperienceTyler was very helpful. My husband loved the fact that you could do storage and truck rental both in one stop, very convenient. And large selection of vehicles.
Gloria B | First ImpressionsTravis was excellent. He got everything ready for me in the morning and rented me the 10x10
Mike B | First ImpressionsWas surprised to see the rate for a large space at about $87, just a few dollars above what we had paid for a small space ($80).
MARTIN A | Overall ExperienceEverything was fine but I thought the rental units were pricey and the base price increases every 6 months.
MaryBeth N | Overall ExperienceVery well maintained! The staff was very friendly. I would definitely recommend this location.
Jaclynn J | Overall ExperienceTodo muy bien el servicio las instalaciones, el único detalle que el almacén que me tocó estaba sucio, tuve que barrerlo por que tenía basura
IVAN J | First ImpressionsUnit prices is an issue to work on. Suddenly, the prices go up and that was my main reason to leave the storage.
Alex A | Overall ExperienceStaff was extremely helpful. Very clean facility.
Greg D | Online Move InTodd was very helpful with my storage and moving van needs! Everyone has been kind and welcoming!
Gabriella W | Online Move InEveryone was very helpful and respectful, great working with them
operation s | Overall ExperienceTyler was extremely courteous and helpful, and was very thorough
Sam W | First ImpressionsMi reservacion la hice con una semana de anticipación y a la hora de llegar dijeron que estaba cancelada, perdí más de una hora en volver a hacerla y me cobraron nuevamente
Christian S | First ImpressionsGreat lighting. Super clean. Wonderful storage facility. Thank you all
Frank E | Overall ExperienceMice in unit. Not happy. Trap present. Is everything getting chewed up?
Janine T | First ImpressionsHonestly....it was a great experience. It could not have been easier!
Amy F | Online Move InGentleman was very helpful. Place looked clean & well maintained.
Carissa R | First ImpressionsThe pull in garage portion of this Uhaul was very nice. I knew that cold, wet or windy weather wouldn’t affect my ability to get to my unit.The staff was also always very helpful.
Jordan V | Overall ExperienceThe team here is friendly and helpful and the facility is new and clean. A great experience.
Ryan G | Overall ExperienceLooking forward to working with the staff with my storage needs
ROBERT B | First ImpressionsI really appreciate the security functions at the West Dundee Uhaul storage. At first it is difficult to comprehend, not being able to go directly to me unit. But, after an alarm or two, I learned to swipe in and out of the storage. The down part about my experience is that no one on the property ever answers the phone. My calls were always redirected to the 800 number. And the capabilities at the operator center differ from the local Uhaul - Ugh, the phone calls. Otherwise, a really good experience.
Kenneth R | Overall ExperienceYou don’t sell plastic booties.
Ester G | Overall ExperienceI would recommend this facility to everyone and will definitely use again if needed
Deborah W | Overall Experiencevery good service
CHRISTOPHER H | First ImpressionsThe UHaul staff at West Dundee was informative and helpful. The truck rental went smoothly. The storage place is well illuminated and clean. All t his combined made my moving a lot more easier and less stressful. Thanks!
Claudia s | First ImpressionsOur Family was in a very difficult position. We were givin 48 hours to move from our 3 year home. Your store in Anchorage, who we were already a customer were very condescending from the first day, judemental and actually locked us out from unloading the UHAUL rented truck, Even after paying and selecting 24hour access. We were told we should learn to plan for these things by the supervisor who was working. Granted it was Sunday, and for me it was a long day. My family was in the car parked next to the truck and the kids were worried about their clothes and things. I rent two units and trust me, I am diligently going to find a reasonable storage company to replace this nightmear we are currently in.
james d | Overall ExperienceGreat experience. The staff was helpful, the facility was clean and the storage unit was just what I needed. Thanks
David M | Overall ExperienceWhen picking up trailer it was covered in motor oil inside trailer When looking at 2 other units they were also very dirty inside. I ended up taking 1 and having to go to a car wash to pressure wash it myself. Your mop isn't enough. It made me way behind schedule and my helpers cancel because of it. Very upsetting I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!
Celeste S | First ImpressionsIt was a pleasure to do business at this location.
john L | Overall ExperienceA dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don’t absorb the unpleasant smell. I will say it’s very easy to move items in with the carts and the staff was helpful when I initially rented the unit.
Nadia V | First ImpressionsBoth friendly and professional
Jeff J | First ImpressionsRight from the very start of our renting the facility the staff were very helpful and polite. We would definitely recommend your facility to others.
HAROLD A | Overall ExperienceEasy access to the units and smooth move-in. The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical. Other than this everything else was great! Thank you!
Christopher B | Online Move In1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.
Alan K | Online Move InPRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO. A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.
ROBERT F | First ImpressionsWe are very pleased with your service. Thank you very much.
HAROLD A | First ImpressionsThis storage facility are wonderful and absolutely I will recommend this to all my friends. All the staff are very friendly and helpful.
Rosalyn M | Overall ExperienceA little &$$$
ELIZABETH B | Overall ExperienceYou Rock!!!!!!!!
Yonisha W | Overall ExperienceBrandon is an excellent employee. He made the process easy and enjoyable and seemed to really enjoy his job. Great to see! Would highly recommend this facility
Joseph G | Overall ExperienceExcellent sales person!--Alvin Rhee
Walter H | First ImpressionsGreat experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.
David K | First ImpressionsA good size , only that needs light.
ESPERANZA V | Overall ExperienceGreat staff!!! The entire experience from the beginning to end was perfect. The facility is really clean and organized. I will definitely recommend your storage.
Manuel D | Overall ExperienceFrom our Uhaul containers to our storage unit our service was top notch. We would definitely recommend or use it again.
CHERYL H | Overall ExperienceI was able to manage renting a truck and moving everything in one day. I was also able to capitalize on the 1st month is free offer on the storage unit and successfully moved everything out before the month was up.
brandon e | Overall ExperienceTyler and Jeff went above and beyond
Laura S | Overall ExperienceExcellent, Tnx
kim l | Overall ExperienceAlways immaculate. We never had to worry about safety either personally or for our stored possessions. Our only reason for leaving is our move out of state. We gladly recommend this UHaul storage facility. Management is top-notch. Thanks to all for the most pleasant of experiences!!
ROBERT, L | Overall ExperienceHighly recommend U-Haul of Springhill! Their facilities and staff are excellent!
cary j | Overall ExperiencePrice was fair, staff polite.
mary b | Overall ExperienceEnded up renting 4 trucks. The one month free storage with each truck was very nice!
John W | First ImpressionsStaff very professionals and everything is easy to understand.
Jorge L | First ImpressionsI've used a lot of different storage companies over the past 40 years and this one was the best. security and cleanliness was top notch. availability of dollies was plentiful. easy to get in and out of. Will use this facility again if I need to. employees all helpful and friendly
linda s | Overall ExperienceGreat and friendly service. The manager at Spring Hill was very knowledgeable and professional. Great experience overall!
Matthew R | First ImpressionsVery friendly and always helpful staff from first day to my lastThe facility was always clean and access conveniet I would highly reccomend
ruth j | Overall ExperienceUnit flooded in September due to their roofers. Tried to say it was still our fault, they showed little to know remorse and the customer service was horrible. Never again!
Tara W | Overall ExperienceTyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.
Danny H | First ImpressionsGreat staff and clean storage with no pest issues. Only uhaul I would recommend.
Mystery E | Overall ExperienceThe whole experience was great. Everyone was very nice and helpful, I would use it again.
Paula T | Overall ExperienceI was scheduled to move into Public Storage in Elgin. I changed to U-Haul because of the cleanliness and the lighting in this location. The staff has been GREAT!
Jordan M | First ImpressionsReturning the truck went uneventful.
Kenneth W | First ImpressionsAwesome! And thank you.
Jennifer D | Overall ExperienceAll staff I came in contact with were polite. My only complaint is the alarm would go off EVERY time the door to storage locker was opened. No one knew why either.
RENEE C | Overall ExperienceGreat service
Norma F | First ImpressionsThe person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.
Stefanie S | First ImpressionsWill rent again. Staff should get a raise!
Kendra S | First ImpressionsI love everyone here! Pro customer service
Kendra S | Overall ExperienceFacilities and employee was great. Loved their professionalism.
adelaida f | Overall ExperienceFantastic location. They worked with me when I needed it and made the process very easy from beginning to end. The facility was very well maintained and secure.
Ryan E | Overall ExperienceWonderful experience in using U-Haul in West Dundee. Friendly, courteous and knowledgeable worried from the desk guy to the one receiving back the rental trucks. Highly recommend!
William Y | First ImpressionsThank you for your help and kindness!
carmlita f | Overall ExperienceU-Haul moving & Storage of Spring Hill was a Fantastic Location to Store at. Easy access to there parking lot and a lot of room to Load/Unload. Staff was very good and informative. 10/10 recommended.
PATRICK S | Overall ExperienceExtreme care and planning for security and safety and loading. Equipment and ramps available to easily move items to storage. Will definitely use facility again.
CHERYL P | Overall ExperienceThe ability not to be able to reserve a unit is a problem that even the attendants there stated.
terry l | First ImpressionsEverything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!
Tom K | Overall ExperienceAwesome! 😀
Jennifer D | First ImpressionsFriendly staff, clean accommodations, 24 hour access. It’s all good.
Jeanne S | First ImpressionsHad the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn’t sign up for the U-Haul offered insurance, no help.
Richard L | Overall ExperienceEveryone was very helpful
Susan J | Overall ExperienceGreat staff, very friendly and a very clean facility. I highly recommend their services!
Kurt K | Overall ExperienceExcellent costumer service
Rubinelma R | First ImpressionsEverything was perfect except for a couple of long wait times, one in line at the store and the other on hold waiting for a customer service rep.
julia f | Overall ExperienceJeff Jones is diligent, courteous, and punctual. 5/5 would rent again.
John P | Overall ExperienceRegistration went smooth for my storage locker
dennis l | First ImpressionsVery professional & pleasant. Quick & efficient service. Will definitely recommend this U-Haul location!
Scott H | First Impressionsexcellent folks at the West Dundee location
James L | First ImpressionsGreat service!
Jackie F | Overall ExperienceEmployees were very nice and helpful. Got us in and out quickly. Storefront was clean and efficient. Highly recommend this location!
Dionne F | First ImpressionsGood Service
Charmaine S | First ImpressionsExcellent customer service.
FRANK A | Overall ExperienceWhen a leak occurred over my unit no one would admit to knowing that it had happened yet the ceiling tile had been replaced (original one was in pieces in my unit. Huge fail in customer service!
Keely A | Overall Experience💪🏽👍🏽
BRANDAN S | First ImpressionsStaff was friendly and helpfull!
Jennifer M | First ImpressionsThe staff was very helpful and knowledgeable. The facility was clean and well maintained and felt safe.
MICHAEL H | Overall ExperienceWorst experience ever. Daniel and Steve. working on Sunday at the West Dundee IL location are incompetent and not customer service friendly. I had reserved a pick up and trailer to transport my ubox
ana m | Overall ExperienceEvery thing was done in a timley manor as predicted. A pleasure to do business with.
James C | Overall ExperienceVery satisfied with condition of facility. Best bathroom I’ve ever used in that type of building. Employees were friendly and helpful every time I was there. Would definitely recommend.
Jacqueline W | Overall ExperienceVery friendly and helpful. The facility is very clean, well lit and even has a restroom.
Anne M | ReservationI am pleased to recommend UHaul boxes. All of the individuals who helped me with initial drop off, pick up, storage: Cheboygan MI, Remona Sharkus, and West Dundee IL, Jeff Jones were fantastic!!!!
karin h | Overall ExperienceVery friendly and helpful! My best experience with U-Haul by now.
VITO F | Overall ExperienceJeff and staff always do a great job, would highly recommend.
Michael L | Overall ExperienceWe looked at other storage facilities- this was, by far, the best. It was closest, cleanest, most accessible, well-lit, and had easy-to-lift roll-up doors (I’m 83).
Connie H | Overall ExperienceFirst time I used your storage facilities and it was a great experience. We also rented a truck to move so it was so easy to get everything from storage and rent the truck at some loc as tion!
Christina L | Overall ExperienceGreat company, and great location with a competent, professional staff.
jim s | Overall ExperienceFast, efficient, super clean facility!
Laurie C | ReservationI only had my Ubox dropped off & picked up from S. Elgin. The gal who dropped off the box was nice. The gal who picked up the box had trouble finding my location and was aggressive on the phone.
Megan R | Overall ExperienceIt’s very nice and clean storage. Every time I go visit in our storage unit there is a staff roaming around and clean the area. All staff are very friendly.
roselyn m | Overall Experiencennn
steffan g | Overall ExperienceAndrea made sure my pods were delivered at the appropriate time. With a moving schedule constantly changing, she maintained communication and professionalism! She’s a valuable member of Uhaul!
jennifer r | Overall ExperienceEmployees were very helpful
Ann R | Overall ExperienceThe manager Jeff was such a pleasure to always work with. Very clean facility. All the staff was very accommodating.
THERESA K | Overall ExperienceDriver was nice
john m | Overall ExperienceGabby was absolutely amazing! She went above and beyond to schedule the delivery of my uhaul box as soon as possible. She made sure that I received it the next day as I had requested.
Amanda B | Overall ExperienceThe manager Jeff was rude to my wife parading her around trying to scold her. Very unprofessional and other tenants noticed the same behavior as well.
Paul K | Overall Experience