Wyatt is friendly and knowledgeable
DEBORAH S | First ImpressionsSelf Storage Units in West Dundee, IL, 60118
U-Haul Moving & Storage of Spring Hill
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The U-Haul facility was nice, unfortunately dealing with the one person Mia and her attitude with poor customer service skills or in her case, None! I do not appreciate being ignored, or being kept waiting on purpose when she’s done with the person who was there before me! Her non caring or maybe she doesn’t like working for your company, being sarcastic, condescending attitude! Maybe you can send her to a customer service training course with hands on experience, that she is so lacking! Maybe it’s because there is no one to go to but her? So there’s nothing we can do! Now we have to deal with her!! When I first rented my unit there were 2 nice young men with a manager who took care of the office and customers! Was never treated badly! 5-6 years later I have to deal with one young woman who has attitude! Just not right! I will never ever go to your office or send anyone there! Until you can see if someone who had customer service experience replaces Mia! Or she can be put through training to learn that hard skill she doesn’t have! Can’t dispute with the only person there that was the issue and problem! That’s what happens when you give a person all that authority!
SYLVIA C | Overall ExperienceThank you West Dundee team ! Everyone there is great. Always good to me. Fair and reasonable rates too.
Kathleen H | First ImpressionsVery convenience to use
RICHARD S | First ImpressionsThe only drawback is I have the second floor and it wasn’t that clear. But I will make it work.
Duane G | Online Move InIt's good experience for me. It's nice and clean. Specially the rest room, it's make the storages more classy. 👍
Khaykeo O | First ImpressionsThis facility and staff members were great, very polite and knowledgeable. Would definitely recommend to all!!
John H | First ImpressionsMet my expectations, if there were a coffee machine, I’d rate it Excellent :-)
Ana L | Overall ExperienceWyatt is literally the best! Words can’t express the patience and kindness he has! He made my time at uhaul phenomenal
Shacora S | Overall ExperienceVery knowledgeable staff
Michael K | First ImpressionsThe staff was very efficient and friendly
DALE J | Overall Experience