Customer Reviews for U-Haul Moving & Storage of Steele Creek

Rating:

5.0

Oh my God, the professional lady who checked my U-Haul back in was so good and so smooth and quick please give her a job promotion

Rating:

5.0

Overall a very good experience and would use Ubox again. Our boxes were delivered and picked up as scheduled from our first location but not delivered as scheduled to final destination…we should be credited $50/day according to FAQ. The wait time for this dept was very long to file a claim…the computer should know when the guaranteed date and actual delivery date don’t match and credit automatically applied. Otherwise a great product…highly recommend!

Rating:

5.0

I would like to have had more hands on help learning to back up with the trailer.

Rating:

5.0

Sasha was very polite, friendly, and helpful?

Rating:

1.0

Le deje el vehículo con la misma cantidad de combustible que lo recogi y aun asi me hicieron un cargo extra

Rating:

1.0

When I ask to end the contract end it. Don’t extend it to the other person because now yall are trying to hold me responsible for something I never used. Very poor business decisions

Rating:

3.0

I have received phone calls asking for keys when they were placed in the key drop the day before. I have been charged for additional miles as well as a cleaning fee after checking the truck in using the app that verify photos of the mileage, the fuel and the conditions of the truck during the time of return.

Rating:

3.0

The facility was under staffed.

Rating:

4.0

Easy pickup and drop off. Reserving online and then checking-in at the deck could have been a bit clearer in terms of what was paid/charged in advance then added for adjustments (example, I ordered a mattress cover in advance but when checking in it did not come up and was seemingly added again). Other than that, the pickup of the truck and drop off were easy and I would recommend this location.

Rating:

2.0

I was told it would be 99 cent per mile. However, I was charged $1.29. Whoever called me to change my order also didn't put in my mile rate that was quoted to me . I've already called customer service and still haven't heard back. This is not cool U Haul

Rating:

5.0

I have no complaints

Rating:

3.0

Truck was completely boxed in and touching the other truck. Had to wait for them to move trucks in order for us to be able to even get in the truck

Rating:

2.0

I would like to express my concerns regarding the store manager's behavior. He is consistently rude and does not acknowledge customers when they enter or need assistance. Instead of helping customers or supporting his team, he often sits back while the other employees handle the workload. Unfortunately, this is not my first encounter with him. During my last several visits, I have experienced the same unprofessional attitude and lack of customer service. A store manager should set a positive example for both employees and customers, and his behavior does not reflect that. I hope this matter is taken seriously and addressed so that customers can have a more welcoming and professional experience in the future.

Rating:

5.0

Everything was great for me For the staff maybe the company an upgrade the computer system so the process can run smoothly for not only the customer but for the employees as well

Rating:

3.0

Even though I had arranged for an appliance dolly and moving blankets, these items were apparently not available at this location which meant driving to another location to try to obtain them - this information should have been made available at the beginning.

Rating:

5.0

Overall excellent. Only thing I would add. The front desk rep should notify the customer of where to drop off the truck, when I got back I parked the truck and didn’t know there was a specific “return spot” no big deal. I’ll remember that for next time

Rating:

2.0

I had scheduled a pick up and arrived 5 minutes before the pick-up time. The associate proceeded to make a second reservation when I walked in, despite telling him I had an already scheduled 12 PM pick up. The associate also had no idea what I was there to pick up (rental boxes) and didn't attempt to assist with getting the boxes into my vehicle (he was watching a video on his phone). A separate associate followed up with me about my initial pick-up and notified me that it was being canceled. The customer service rep I spoke with about the unnecessary second booking was great however!

Rating:

5.0

The representative was extremely professional, friendly, and helpful. He went above and beyond by taking the time to fix a loose trailer hitch without me even asking. That level of initiative and customer service was truly appreciated. This location also has well-maintained trailers, making the entire experience excellent.

Rating:

5.0

This location was great, one of two other locations on the same day, not so good. S. Blvd location referred be to a second location for wrong equipment, when they had the correct equip on hand. S. Tryon location directed me to Steel Creek location which had correct equipment .

Rating:

5.0

Great customer service

Rating:

3.0

No problem

Rating:

5.0

Nothing.

Rating:

4.0

Location A was not as helpful with delivery instructions as Location B, but I managed to get it resolved!

Rating:

5.0

Brand new truck got us from Texas to North Carolina without an issue, effortless pickup and return process. 10/10 would recommend

Rating:

5.0

Fantastic experience start to finish. Great communication every step of the way. Forklift drivers on both ends were very skilled. I would use uhaul again.

Rating:

5.0

Have to hand it to the team here at Steele Creek. Sasha and the team keep the place clean and well ran. I thought I was forgetting something driving away, it was my problems I was forgetting. Seamless check out, quick and clean hookup. I literally was like what am I missing, it couldn't have been that easy. Great job, I will continue to recommend this location for all my network as people need.

Rating:

2.0

There wasn’t anyone at the desk when we got there and we had to walk around to find someone to help. We booked a reservation online in advance for a 2 day reservation I got confirmation from the girl that would mean we would return it Saturday and looking at the print out receipt it was saying it was only booked through Friday. We returned it Friday and got everything done and I asked for a refund for a day because I was charged for 2 full days and the guy said he processed it but I still haven’t gotten a refund.

Rating:

4.0

Ser ordenado tener el tanque del combustible por lo meno a la media

Rating:

5.0

First time renting from UHaul and very surprised at how easy and very reasonably priced the equipment rental was. Actually much easier and faster than their automated phone system

Rating:

5.0

Customer service is excellent!

Rating:

5.0

I dealt with several team members, and all of them were knowledgeable, helpful, friendly and took good care of our us. Great experience, and I will highly recommend to friends.

Rating:

5.0

Nothing I thought the customer service was great and the staff was able to answer all my questions. But they could make sure there’s cold bottles of water in the fridge, it was hot the day I was there.

Rating:

5.0

Friendly staff. Great operations. Easy in and out

Rating:

5.0

Professional and customer service was great

Rating:

5.0

This location was perfect, clean and the employees were knowledgeable z as d professional. The only downside is the mileage cost.

Rating:

4.0

No one helped me. I left the truck at the drop off area, no one was there to take the truck from me. I put the key in the drop box and processed the drop off on my phone. I wanted to let them know the check engine light was on but no one was available

Rating:

1.0

Checking U Haul before customer takes it. I had a rough experience

Rating:

5.0

The first van was cleaned- however there was three cracks ( starting) in the windshield, and the front of the grid was damaged & the tired looked like something tried to cut it- sliced, But the second one was really good- just a bad looking key

Rating:

4.0

The truck was a rough ride--needed an alignment badly. Customer service was superb--Lester was a huge help. But issues with my account not being cleared from a previous rental (resolved 4 days before, but not cleared in the system) caused a delay in my schedule. Totally not Lester's fault, but he helped me nonetheless, and short-staffed. Kudos, Lester! But the main customer service folks beyond the store need to get it together in updating info.

Rating:

5.0

Muy buena Atención

Rating:

5.0

Lester was awesome! Very friendly and knowledgeable.

Rating:

3.0

Katy uhaul center has a lot of issues..manager there unprofessional and hard to work with...he stressed me out

Rating:

3.0

Took a great deal of time to find the container. Passed from person and location to person and location. Frustrating.

Rating:

5.0

I love this place and so does my friends and family. We’re always taken care of.

Rating:

5.0

Only one employee was working when we arrived, but he hustled to take care of the customers and apologized for the delay. He was friendly and helpful and went out of his way to ensure that we had a good experience.

Rating:

5.0

great service with good price

Rating:

2.0

When I first book the u-boxes the website Recommended 3 - I probably needed 5. When it came time to get the delivered to my new home in North Carolina I had it setup to deliver and then the boxes did not come. I spoke to a scheduler named Patricia and she kept speaking over me and did not help me at all. She was rude and offered zero solutions. Plus the day Of delivery everyone I spoke to back tracked and kept saying I had self delivery which was not true - I didn’t even have a vehicle in North Carolina. I finally spoke to a scheduling manager named Misty who was friendly and helpful. I believe she reviewed all phone calls and had my u boxes delivered the next Day.

Rating:

4.0

You booked delivery of the Ubox at the destination on a day there are no drivers or deliveries. Due to my work and travel schedule, it will now require me to reschedule a business trip because you pushed the delivery out from the originally scheduled date. Your destination needs to look at the booking schedule and notify customers immediately of a realistic delivery date.

Rating:

2.0

Made my order on the u-haul app

Rating:

5.0

Easy to rent and they have new trucks

Rating:

5.0

The mirror on the passenger side of the truck was broken, I didn’t notice it until I left,

Rating:

5.0

The employees at this location were extremely helpful when I was having trouble getting my motorcycle secured onto the motorcycle trailer. They stepped right in to assist.

Rating:

5.0

Great customer service

Rating:

1.0

There was inconsistent communication and we were not informed when our order had issues. We ended up not being informed that our order had been cancelled. It was 3-4 hours on the phone to understand what happened, resolve, and reschedule moving assistance. This was time that I had to take off of work. When we unpacked our boxes, tons of dishes were smashed, despite having a professional home organizer pack things securely. I would never use this service again - What a headache!

Rating:

5.0

Gauge was patient, knowledgeable and able to recommend a trailer to satisfy our needs.

Rating:

5.0

Expert service, as usually.

Rating:

5.0

Both morning and evening gentlemen who took care of me on 5/25 was amazing!

Rating:

3.0

The vehicle smelled horrible I had to drive with the windows down and then it started raining. Unfortunately I didn’t have time to request another vehicle.

Rating:

5.0

I was hesitant to upload my driver's license via text message because I didn't want to upload it "in the clear."

Rating:

1.0

Make good on your word. Fine Vendors that doesn't comply

Rating:

5.0

Gauge and staff were very helpful, friendly, and made the process go smoothly!

Rating:

3.0

Two young men morning shift on May 24 2026 at Steele Creek road location are not friendly, not nice to people when they have any questions. They are so rude. I will not be coming back to this location.

Rating:

5.0

Great workers

Rating:

5.0

Keep doing what you presently do, good customer service.

Rating:

5.0

This location is always organized , efficient and friendly .

Rating:

2.0

The truck was dirty and old, the attention of the person who received me was bad, I was in a hurry to dispatch, they charged me to clean the truck when I delivered it cleaner than what they gave it to me, in short a bad experience and I felt that they only wanted money and more money.

Rating:

5.0

Excellent customer service. All staff members were courteous efficient and friendly. Highly recommended this location.

Rating:

5.0

Cant think of anything.

Rating:

1.0

The storage space had condensation that caused my items to become moldy. There was trash left for extended periods inside the building. The grounds are poorly maintained. Once, I observed an unhoused woman and her children in her vehicle sound asleep, I’d arrived there within 5/10 minutes of the facility opening. I concluded that staff allowed them to spend the night there… not so bad, since it was winter and cold. Staff was rude to me and my husband… speaking in a disrespectful, condescending manner. I left messages to the manager to express my concern and he never responded. And, I think staff were under the influence at work, smelt like marijuana. I did have a positive experience (communicative, polite, informative, enthusiastic) with the janitor/woman on Friday evening (04.24.26) and Saturday morning while in the process of morning. And a young Hispanic (or may have been biracial) male on Friday provided good service… unfortunately, the concern is that if he remains there long he will soon behave like the others. Worst facility in comparison to my encounter with the staff at the locations off South Blvd and South Tryon in Charlotte and in Durham.

Rating:

4.0

I was never told about this

Rating:

1.0

Lacking customer service. Messed up my moving reservation to the wrong state. Billed me for another month after I was already out of the storage. I actually paid in full and cleared the storage out three weeks in advance. I called and was told they did not have my information any longer not sure why I was billed another month. I will not be happy if I get billed again. Not very helpful at this location.

Rating:

5.0

Staff was great

Rating:

5.0

Very sweet people

Rating:

5.0

Is my store preferred

Rating:

5.0

No comment

Rating:

5.0

The staff was so helpful I believe Jayden was the best. He was so helpful

Rating:

5.0

Thank you for your great customer service

Rating:

5.0

Please may I receive my receipt

Rating:

5.0

Excelente servicio

Rating:

5.0

The workers were very professional, knowledgeable, patient, kind and caring. The facility was clean, inviting, and well maintained. Office and access hours were convenient.

Rating:

5.0

Couldn’t have asked for more!!!

Rating:

4.0

Staff was always friendly and the manager was extremely nice.

Rating:

5.0

The staff was very helpful. Made the process really quick and smooth. Everything was very clean. Well maintained happy to keep my belongings there keep up the good work thank you guys!!!

Rating:

5.0

💯💯💯💯💯💯🥰🥰🥰🥰🥰🥰🙏🙏🙏🙏🙏🙏🙏🇵🇷🇵🇷🇵🇷🇵🇷🇵🇷🇵🇷 Thanks you for your service guys God Bless

Rating:

5.0

This staff was polite and very profesional.

Rating:

5.0

Very satisfying experience in U-Haul

Rating:

5.0

All staff was helpful and curtious.

Rating:

5.0

Good place

Rating:

3.0

First, the owner Lester is very kind and helpful. If only based on him, I would leave 5 stars. Some of the other employees were very unhelpful and had no knowledge of the facility. We were offered no explanation of how the loading docks and doors worked even when we asked. Unfortunately, other tenants left a lot of junk/trash around the facility. There was often no toilet paper in the bathroom. I did feel my things were secure in the unit while there. If you plan to rent, ask for Lester and you’ll be taken care of well. Don’t expect much from other employees.

Rating:

4.0

I had trouble with the card reader.

Rating:

5.0

Excellent Staff and smooth process

Rating:

4.0

All the employees where friendly there communication with customers were absolutely fantastic and the storage facility is very well maintained 10/10 would definitely recommend this location

Rating:

5.0

Great staff

Rating:

1.0

On the day I moved in (at 10:00 am), the manager said he would call the police to remove me if I didn't move in more quickly. I went downhill from there.

Rating:

5.0

Excellent csr

Rating:

5.0

Only thing I would complain is that after hours my card to gain access doesn’t work so I had to pay extra to keep the moving truck because I couldn’t gain access and the after hours person told me I would have to wait until the next business day to ask my main office for assistance other than that my experience was great

Rating:

5.0

Above exceptional! Staff was always friendly. Makes for great service. This location is the best. Been using it for a while now with moving needs. The BEST!

Rating:

1.0

They never gave me my 1 month free storage and the staff was very rude and not doing their jobs to help

Rating:

5.0

Love the new facility and all its amenities

Rating:

5.0

This is an excellent facility, I had no doubts about my belongings being here . I will say some of the staff may need a little more training. Other than that everyone was nice .

Rating:

5.0

I was very pleased with the storage that is being supplied to. Very clean.

Rating:

5.0

Smooth process Helpful Employees

Rating:

5.0

The employees have been very helpful on multiple occasions!!!

Rating:

2.0

Showed up at the facility after a 13 hour ride from Florida to move my belongings into my storage facility that I had reserved a few days prior. Got checked in and long behold my storage door was locked. Notified the employee about the issue and apparently it was still being used even though they allowed me to reserve it online. I was told that I could move into a larger unit but would have to cough up more money for it even though the mishap wasn’t my fault. I felt that I was taken advantage of and my hands were tied being I had come so far with my belongings and were ready to get them moved in. Overall not a good experience and wouldn’t recommend.

Rating:

4.0

There was never any toilet paper in the bathroom in the storage area. I cleaned it once myself. When someone is moving in or out we females need tissue and a decent bathroom. Staff is always professional and friendly.

Rating:

5.0

Thanks to U haul far there grate service. Am so happy to be a part of the customer

Rating:

5.0

Staff is very friendly and helpful. Even with a crowd they both remained professional and courteous. I would recommend this location to anyone looking for a rental truck or for storage. Minutes from 485 & 77.

Rating:

5.0

The manager as well as the employees were very helpful and easy to deal with

Rating:

2.0

The agent who check me in told me wrong rules and time frame he forced me to get renters insurance through them all tho i told them i had it and it would cover my unit he told me its required but all their paperwork says opitional

Rating:

5.0

Booked a 10x20; they don’t have those. Got two adjoining units instead. First attempt- one of the two was already in use. 2nd attempt worked. Very clean, well lit, excellent load-out areas. Like most indoor facilities this is NOT 24/7 access.

Rating:

5.0

Great Facility Very Professional Staff Very helpful staff Truck very clean, storage facility was clean & perfect for what I needed for the time I needed it I will share with Family & Friends, Thank You all very much for everything ♥️

Rating:

5.0

Everything was ok

Rating:

5.0

Staff friendly and helpful great service

Rating:

5.0

Great service and accommodating personnel.

Rating:

2.0

Staff are always other places but the desk! Even when they see you arrive they will not come and assist soon after. Doors are never unlocked to access the storage from the inside. Always trash, broken glass on the floors! I’ve flattened my tire in the garage where there was broken glass that was NEVER cleaned up. Along w no staff ever able at the desk- they never answer the ph…I’ve been placed on hold for 20+ mins at times, even getting in my car and driving to the Store while still on hold! Can never make a payment bc of these same issues but then be told I can’t enroll in auto pay bc my card is debit not credit. Totally horrible service all the way around!!

Rating:

4.0

We were told by the staff that access to the warehouse ended at 10pm, even with the access card. That ended up being highly inconvenient. Usually storage places have 24hr access. If your in a jam due to traffic and weather or another unexpected event in your day and have everything in a moving vehicle that needs to be unloaded that night, regardless of hours, 24-hr access is necessary. While the staff are professional and the facility well maintained, the automatic key card hours are inconvenient and should have a system that can accommodate 24hr access. For this reason, I wouldn’t recommend the location but would refer people to one that has 24hr access.

Rating:

5.0

Matthew was absolutely nice guy! Highly recommend this facility. Very clean and phenomenal customer service

Rating:

5.0

I reserved a 10x20 storage space, when I arrived I was given a 10x10. When I went back to the customer service rep she realized that I was supposed to get 2 units that equaled 20'.. she resolved the issue and I was satisfied. Thank you

Rating:

5.0

Great facility and staff. Recommend this place to anyone looking for storage or truck rental.

Rating:

5.0

Lillian was very helpful & courteous.

Rating:

5.0

Sl friendly

Rating:

5.0

Great Service! The Uhaul Staff are very friendly and business oriented. My rental process; FLAWLESS!

Rating:

2.0

We were on a time crunch and check out took forever to check in. My address and information had to be entered multiple times. I also ask for a closer storage unit and was put into 1664. So extra trips and time to go farther back and forth.

Rating:

5.0

Matthew gave outstanding service!

Rating:

5.0

Great staff and very friendly.

Rating:

4.0

There was one staff I didn’t think was friendly at all other than that it was good But wouldn’t recommend

Rating:

5.0

My closing was delayed for two weeks! Jennifer offered me one month free rent to store my things. Matthew helped with my storage units. Very Thankful for your staff.

Rating:

5.0

Nice workers there

Rating:

4.0

This is my second time renting at this location. I had to keep changing units because the initial unit given to me wasn't locking properly. In addition if my ID is valid I shouldn't need to be asked some many questions concerning how I live. In addition, please hire additional employees because the phones and walking were coming in.

Rating:

5.0

Great Staff

Rating:

5.0

Very helpful customer service

Rating:

5.0

Manager and staff go above and beyond to meet your needs ❤️

Rating:

3.0

Steel Creek gave me less than 24hrs to move my belongings and also damaged my furniture. I reached out to management and no one replied or cared to address the matter. If I could give their service 0 stars I would. Personel in charge of moving my belongings was very rude and unhelpful.

Rating:

1.0

Very awful 😖 experience when my items was moved it was damaged thrown in the new storage I'm getting my lawyer to resolve my concerns!!

Rating:

1.0

Misty stated that my things were going to be moved and I’ve yet to hear where my property has been relocated. I have military clothing that’s not cheap and kids winter clothes bagged up I’ve yet to retrieve. I’ve sent emails, calls go straight to corporate office and I have no clue what’s going on.

Rating:

5.0

The staff was very friendly and professional.

Rating:

2.0

The facility charged too much money for no access outside of business hours. If I would have known that I would not have wasted 212.00 per month. There has to be consideration to any renovations being made. I’m paying to access my personal property stored. I needed to get inside the unit outside of business hours and this was not an option. I wouldn’t recommend this location due to pricing as well.

Rating:

5.0

My sister experience was beyond exceptional and the young men were very helpful, attentive to my needs, and very well-mannered.U haul off Steele Creek is a10 out of 10.I would definitely recommend this place!!

Rating:

5.0

Front Desk Lady and staff were very friendly, professional, very informative and helpful I really enjoyed my experience.

Rating:

5.0

I didn't have any issues. The staff was friendly and also helpful.

Rating:

5.0

The guy who helped me was very helpful and friendly. Curtis was pleasant when I called for my receipt. Will recommend to others

Rating:

5.0

The only knock I have is that the facility cannot be accessed 24 hours a day but that's only temporary as the location is undergoing a renovation which prevents 24 hour access.

Rating:

4.0

Need a bigger unit was told all were reserved.

Rating:

1.0

Only chose poor because I was double charged for a room about a week and a half after I had vacated it.

Rating:

2.0

Curtis Martin is in desperate need of training in customer interaction. Starting with a class on "The customer is always right."

Rating:

5.0

Great new facility best rental unit I've been in before