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Robert TCustomer Reviews for U-Haul Moving & Storage of Steele Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were on a time crunch and check out took forever to check in. My address and information had to be entered multiple times. I also ask for a closer storage unit and was put into 1664. So extra trips and time to go farther back and forth.
Tamela C | First ImpressionsGreat service, excellent equipment,
Chris PMatthew gave outstanding service!
louise g | First ImpressionsExcellent first time experience at this location! Great Team work
Kelli BCustomer representative was amazing he was very good explaining and helped me pick right equipment.
sean jThey were with check in process and pick up. Very helpful
Kana DGreat service provided by Curtis! Highly recommend this location!
Eric NGreat staff and very friendly.
Terry B | First ImpressionsCustomer service was Excellent
juanita bYou can update the address in google and have your staff answer the phone Occasionally
zack nThe in store employees were unorganized & rude. They both had a condescending sort of attitude about questions. The truck itself was janky as hell. The door barely closed, the parking break is broken, the latch lock is broken & the drive did not feel safe. Upon return I put way too much gas in the truck & when I asked about compensation the gentlemen yet again had a condescending attitude. 10/10 would not recommend.
Tristen FVery easy to return
Eugene BThe gentleman at the Steele Creek location were professional and handled our request promptly. Our vehicle was ready upon arrival.
Natasha BEquipment beat up and rusted. Safety chains obviously had been drug along the road as they were worn down, rusted and weak
Todd VWhen I arrived, I wanted to park upfront in the handicap as I have a sticker. But there were two vehicles parked in both handicapped spots that didn’t contain placards or license plates and no other customers were there. It appeared to be employee cars.
VINCENT KEquipment was ready as reserved and clean. Great checkout process and helpful.
Dan MUhaul is chaotic! I had a reservation at one location. I see my can leaving as we are parking. I go inside and they tell me that the person who has my van is not back yet and they need to send my reservation to another location. I get to the offer location to find out that my reservation was never transferred! THEN the following day, I get my van, I drive from my house to the goodwill which is literally 2 minutes from my house. It took me all of one hour to finish using the truck. They charge me $78! I will NEVER use uhaul again! From now on I will be using enterprise rent a car or an actual moving service. Uhaul is not worth the trouble or the money! I HATE UHAUL!
Maurice GThe manager offer me a credit of 50 dollars on 03.05.2024 and they never give that credit back. Horrible customer service
Diego GLeak in truck. Double charged
rochelle pthe location of the North Carolina Uhual was a little congested. it was a little difficult to drive the box in and out with a personal car and hitch.
Michaela MStaff were very helpful and informative. Thanks to them for all they did.
June FThe customer service was excellent. Matthew greeted us with a smile and a very friendly tone of voice. He explained what we needed. We are old and we really appreciated his service and demeanor.
Vailolo TVery timely service, friendly, professional,
Tom SAwesome guy at the location - friendly, helpful, and fast. Excellent experience.
Spencer SGreat experience from reserving the rental online to picking it up at the rental place . The front desk person was very nice and helpful
Constance BContinued good customer service. Polite and friendly. Pleasant experience.
Wanda JThere was one staff I didn’t think was friendly at all other than that it was good But wouldn’t recommend
ZANDRIA S | Overall ExperienceNothing
Donna VEmployees were very friendly and helpful !
David QMore parking space for drivers who need to leave their vehicles on site while renting the U-Haul vehicle. The customer service was exceptional.
Kelli DExcellent professionalism and great customer service.
LISETTE RDid not remember the gentleman who assisted me with dropping off the trailer. It was raining and the person was very accommodating. Thank You!
Douglas TThe staff is super friendly and helpful !! Customer service is always top tier !
Najalay EI’m sadden to know that me returning the equipment early didn’t yield me a refund. I was u der the impression that if I did that I would. Just unsettling for me.
Nikki MMatthew was awesome. He helped us with everything we needed and was informative. Definitely will be back.
KEYONA HNothing. The staff is exceptional beyond compare. Courteous, professional, customer service oriented. Excellent people make all the difference.
Gregory LKeep up the good work!
MARTIN TMatt and the crew were Great they were very Professional, knowledgeable of the Business they represent, it was a pleasure doing business with U-haul and will use this company again! Blessings!!!!!
RAY 'Keep Matthew and Adrian on board, they clearly care about the customer and it shows. I would not change a thing about my experience!
Desiree pEverything was perfect in my experience.
Craig CThe employee that was at the counter when we arrived Tuesday was very thorough and attentive. It was right at closing and he could’ve been mad that we arrived so late, but he wasn’t. Very positive experience overall.
Tyler LBoth team members were absolutely wonderful and were friendly, professional and provided great service. The only downside is that the UHAUL truck only had a quarter of a tank of gas when I picked it up. Although you are only responsible for bringing the truck back with the amount of gas it originally has, I was disappointed the truck did not have adequate fuel. Nonetheless, this location is absolutely wonderful and I will absolutely be back.
Tara GThe employees are helpful and friendly
KEBBA KThe first half of our experience (in FL) was an absolute nightmare. We dealt with property damage, poor customer service, terrible communication, and missed delivery windows, making our move less than ideal. However, since arriving in NC the process has been the complete opposite. We even had a special circumstance for one of our U-Boxes which was streamlined smoothly by Sally. She went above and beyond to address our concerns. Haley has been wonderful throughout the delivery and pickup process as well, being patient, courteous and extremely friendly. Please acknowledge these two wonderful people and give them the credit, recognition and push they deserve to be successful in their careers. Thank you for everything.
Danny LExcellent
Iomara TI want to give credit to the whole entire staff at this location Curtis Martin, who is the general manager for this location is doing an amazing job. His staff members are so very professional even though this is late coming in giving compliments I moved on January 27 and it was the best location I’ve ever been to the professionalism, the excellent customer service, and, the product knowledge of what they do made my move so much easier. I enjoyed actually renting a truck from U-Haul just because of them I want to thank all of you who contribute to helping me that day was raining really hard that day but we all came together as a team and executed the mission and I just want to say thank you please recognize , Curtis, Martin and his whole staff. They deserve recognition. This is a great location a great place to rent your rentals and great customer service. I will always come back to this location. Thanks again from Miss Pharr.
Kim PI don’t like the pricing
TOSHIA SBrandon was very helpful
micah lContinue being a reliable company
Cyprian SCustomer service was superb! I am definitely going to use this location again!
Zondra HThe 26’ long truck was not cleaned out or swept out before we picked it up. There wasn’t a full tank of gas so we had to gas it up prior to driving from state of origin to destination state. Would not recommend this specific location because I don’t know anyone in that area to make recommendation. Uhaul is a relatively good rental company and it is the first one that comes to mind when a move is imminent.
kat bMy closing was delayed for two weeks! Jennifer offered me one month free rent to store my things. Matthew helped with my storage units. Very Thankful for your staff.
TANYA N | First ImpressionsFront deck personal (Heidi) went beyond to make sure I was taken care of. When I returned the trailer, Mikal made sure everything went smoothly and checked me out quickly after unhooking the trailer.
Tierney MThe trailer was ready to go and the staff was courteous and professional, as always.
Tierney MDunno. Brandon 5 star on customer service. Whoever is training these folks does an excellent job.
GARY SNice workers there
Pamela C | First ImpressionsU-Haul truck was terrible.
nia lMatthew was very polite and helpful.
Jeffrey PWhen I made the reservation via phone, when I arrived to pick up hand truck, the rep said there was a problem and had to do the reservation all over again. During the moving process, time is of he essence, so it was an inconvenience for me.
Michelle DGreat customer service
ULISES SGreat service, would recommend
Brandon RThis is my second time renting at this location. I had to keep changing units because the initial unit given to me wasn't locking properly. In addition if my ID is valid I shouldn't need to be asked some many questions concerning how I live. In addition, please hire additional employees because the phones and walking were coming in.
Charniqua C | First ImpressionsGreat Staff
Judith G | First ImpressionsVery helpful customer service
howard s | First ImpressionsManager and staff go above and beyond to meet your needs ❤️
Judith G | First ImpressionsSteel Creek gave me less than 24hrs to move my belongings and also damaged my furniture. I reached out to management and no one replied or cared to address the matter. If I could give their service 0 stars I would. Personel in charge of moving my belongings was very rude and unhelpful.
Kim E | Overall ExperienceVery awful 😖 experience when my items was moved it was damaged thrown in the new storage I'm getting my lawyer to resolve my concerns!!
ROBERT C | Overall ExperienceMisty stated that my things were going to be moved and I’ve yet to hear where my property has been relocated. I have military clothing that’s not cheap and kids winter clothes bagged up I’ve yet to retrieve. I’ve sent emails, calls go straight to corporate office and I have no clue what’s going on.
Makeda C | Overall ExperienceThe staff was very friendly and professional.
Rosilyn M | First ImpressionsThe facility charged too much money for no access outside of business hours. If I would have known that I would not have wasted 212.00 per month. There has to be consideration to any renovations being made. I’m paying to access my personal property stored. I needed to get inside the unit outside of business hours and this was not an option. I wouldn’t recommend this location due to pricing as well.
RABIAH M | Overall ExperienceMy sister experience was beyond exceptional and the young men were very helpful, attentive to my needs, and very well-mannered.U haul off Steele Creek is a10 out of 10.I would definitely recommend this place!!
CASSANDRA R | Overall ExperienceFront Desk Lady and staff were very friendly, professional, very informative and helpful I really enjoyed my experience.
Eric T | First ImpressionsI didn't have any issues. The staff was friendly and also helpful.
Charniqua C | Overall ExperienceThe guy who helped me was very helpful and friendly. Curtis was pleasant when I called for my receipt. Will recommend to others
Mary P | First ImpressionsThe only knock I have is that the facility cannot be accessed 24 hours a day but that's only temporary as the location is undergoing a renovation which prevents 24 hour access.
tyler c | First ImpressionsNeed a bigger unit was told all were reserved.
Courtney F | First ImpressionsOnly chose poor because I was double charged for a room about a week and a half after I had vacated it.
Nick A | Overall ExperienceCurtis Martin is in desperate need of training in customer interaction. Starting with a class on "The customer is always right."
Perry W | First ImpressionsGreat new facility best rental unit I've been in before
Brett J | First ImpressionsOnly due to the facility still being under construction. The part that is open is well done. The only suggestion would be to have larger carts for furniture.
ROYCE A | First Impressions