Customer Reviews for U-Haul Moving & Storage of Sterling

Rating:

5.0

Great service

Rating:

5.0

Drop off was easy and quick. The staff was working hard at this busy location but everything went smoothly.

Rating:

5.0

All employees were very helpful and very courteous!!!

Rating:

5.0

I guess I’m old, but I’m not into the whole self service thing. Although the people at Sterling were helpful, they’re limited to what they can do because it all had to be done on a cell phone.

Rating:

5.0

I didn’t answer the cleanliness ONE because when I first took my unit there seven years ago, there was a woman there that walked around kept the place immaculate. The bathrooms were clean, a lot was free of litter and debris. Once she left about a year ago, maybe not even that long you could see a definite lacks in the cleanliness of the place. Other than that, it was a great experience.

Rating:

3.0

Because they don't explain all the details to you and they have hidden prices they don't tell you about and put it on your invoice not good at all if it say 19.99 then that's what it should be along with taxes total rip off

Rating:

5.0

The Auto Transfer was defective. The left front belt didn't hold the wheel and it created potential accident and damage to the car. During the ride to Florida I had to put it on 7 times. When I called to U-Haul Road assistance they declined to resolve this issue and also were not able to explain me how to release the belt. Thanks to the employee of Sterling, VA location who helped me to resolve the issue over the phone. This Auto transport needs to be fixed otherwise never to be given to the customers.

Rating:

5.0

Everyone there was super helpful however, the truck had a check engine light, which made me nervous about driving

Rating:

4.0

N.A.

Rating:

5.0

Staff was very knowledgeable, friendly, and helpful. The equipment was all clean and worked perfectly.

Rating:

5.0

most likely the most efficient U-Haul location in the world. No waiting around, forever like every other location I've been to.

Rating:

1.0

The staff is rude and unhelpful I even canceled my order at one point then the gentleman and tight need to get a storage unit at that location. I thought it was going to be the same price and then he was just trying to give me a customer service and then when I went to go pay, it was more money I was blindsided and felt took advantage of. I will never ever work with you all or recommend this place to anyone ever.

Rating:

5.0

Location is easy to get to. Trailers were easily accessible. Return was simple.

Rating:

5.0

Everything went well at the drop-off location. They checked for damages and the Odometer reading. No extra surcharges...Yay! Was treated like family. I used a Round Space Lock (that they sell in the store) on the cargo gate latch. That is something all customers should have to keep their cargo safe.

Rating:

5.0

I suggest that when a unit is closed out, lock removed, and the unit is empty and clean, that the front office print out a sheet that officially closes out the account and given to the customer, thank you Scott Shelton

Rating:

5.0

I didn’t notice anything wrong so I’m not sure what to say. U-HAUL remains one of the best in this business. I always prefer U-HAUL. Thank you U-HAUL for your service!

Rating:

5.0

All good

Rating:

5.0

Maybe sweep out trailer before renting it?...

Rating:

5.0

i reserved trailer online and by the time i reached the site everything was ready. it took me less than 5 mins

Rating:

5.0

Awesome

Rating:

5.0

It's very good experiences to get very good service in this location

Rating:

3.0

The check in at the office was very time consuming. They required all customers to check in using the app.

Rating:

1.0

Horrible customer service, the trucks transmission is very rough

Rating:

5.0

They were very helpful with a very untechy person.

Rating:

5.0

No need for improvement

Rating:

5.0

Again, the experience was great! Quick and efficient! Thank you!

Rating:

5.0

Fast and excellent service on the pick up and drop off. I have rented from UHaul many times, but don’t recall this level of excellence in the past. The drop off location was very convenient and much appreciated.

Rating:

5.0

The staff was friendly and courteous. Clean facilities and quality vehicle. Keep up the great work .

Rating:

3.0

This is not as much about the location but more so the general process and how limited the workers were at the location to provide proper customer service because of overall U-Haul processes that do not help the customer. I made the reservation online to speed up the process. When I arrived, there was a line of people and the process was for everyone to scan a QR code at the desk and then work through everything on a personal phone…all of the same steps I did online, I had to do them again, while online. This added a lot of extra time and frustration to the visit…and it only got worse. I had to re-enter the emergency contact info while in line and would not let me rent tot truck until someone answered a phone. This is a TERRIBLE process. It also asked for employer info, which U-Haul has no reason to have that info but would not let me move forward with the rental. I’ve rented U-Haul for decades, but based on this experience I will look at Penske, budget, or some other provider next time. This process was insulting and infuriating. Never again.

Rating:

3.0

The team was very helpful with providing me a great truck and assistance with loading my vehicle.

Rating:

4.0

I made my reservation a week in advance. I told the man on the phone I would pick it up Saturday morning. However, when I got there the size truck I requested was not available. The clerk told me I had to be there at 8:00 am. I WISH I would have been told that when I made the reservation.

Rating:

5.0

Everything is good, excellent service

Rating:

3.0

There were issues with our reservation. My husband called on Tuesday to reserve a truck from the Spring Street Herndon VA location, they said they could not rent a one-way truck but that they could put in a reservation for the Old Ox Road Herndon VA location. He never received a confirmation text, so he called the Old Ox Herndon location, they said that the Spring Street representative actually reserved a truck for us in Manassas VA. So the Old Ox representative made a reservation for him. When we went to the Old Ox location to pick up the truck, they had no record of a reservation, and that the size of truck the Old Ox rep described was not available for one-way rental. So, we ended up with a larger more expensive truck. Then the drop off location was not specified on our contract so I spent an hour on the phone talking to two different uhaul customer service finding a location near my home. The reservation process was a mess.

Rating:

1.0

Send a supervisor to see the mistake and fix it

Rating:

4.0

Checking in was awful, the web check in form doesn’t work, reset three times and wouldn’t capture pictures. Took 30 minute and had to consistently go and get assistance because the web viewer was so bad. The staff was super helpful and very good but they were trying to to make up for broken technology.

Rating:

3.0

Customer service was horrible. The server ws not focusing on clearing with one customer at a time. He could improve by doing better on this. Equipment was dirty, but because of time wasted, we had no choice but to get the rental and get going .

Rating:

5.0

N/A

Rating:

5.0

Request wording in app to be fixed "scan barcode to confirm drop off location" apparently requires the customer to scan a QR code on the door of the location. This was confusing since a QR code is not a bar code. Also, the app fails to scan the QR code. Maybe include a clear sign on the wall directing customers to the barcode/QR code to be scanned during equipment drop off.

Rating:

5.0

Excellent service !

Rating:

4.0

The customer service is good, but not great all the time. As a customer I felt rushed when picking up the truck. Once Ben came, he was very helpful! Alex is AWESOME! He gave great customer service.

Rating:

4.0

Excellent experience. Location team hooked me up, tested wiring and chains, and the unhooked me on return. All in few minutes.

Rating:

5.0

The staff in the office were helpful, friendly and very knowledgeable. I will use this location again and recommend it highly.

Rating:

4.0

Team did not advise on return process after hours no note on where to leave trailer or how to complete return — had to drive back to facility to complete return via app…. Clear signs of failure to notify how to return trucks and trailers as vehicles were dropped off in various areas of the location difficult to even depart the area due to how trucks where left by other customers

Rating:

5.0

Great customer service

Rating:

5.0

Low tire warning immediately after leaving to take truck, easy to find place to park and leave car (crowded with trucks)

Rating:

5.0

Can’t think of a thing, staff was great, trailer did the job, and the pickup and drop off process was easy and efficient.

Rating:

5.0

Great people, great service.

Rating:

2.0

Terrible service.

Rating:

5.0

Loved the employees here. They do an exceptional job taking care of tenants

Rating:

5.0

Excellent service. I would recommen to anyone.

Rating:

4.0

Very friendly and helpful staff. Overall a very pleasant experience!

Rating:

2.0

Vas Services Im rent truca 15 feet my reservation time is 7:00am for any reason Im late, lose my truck, offer another truck 20 feet, is not fear, not responsability

Rating:

3.0

No onsite or nearby public parking for day rentals. Very inconvenient

Rating:

4.0

This is the second location. The first was terrible. They were having internet issues and couldn’t verify my reservation didn’t ask for any information. I got the keys from an older gentleman. The van was on and when I opened the door it smelled like someone had smoked 3 cartons of cigarettes. The windshield was cracked on the right hand side. The van was dirty, there was trash and French fries between the seats. I didn’t receive the utility nor furniture dolly that I requested. I called support and they were able to move my location to old ox road, thank you Brian! The place was clean, got the agreement by text and email, the van was clean, and got the both dollies requested! A gentleman even walked me through how to return the van after hours. Very good experience!

Rating:

3.0

The truck was terrible. Check end light on. Rattled. Radio barely worked. The employees were great though

Rating:

1.0

this location needs new management. we were billed after we had given up possession of the storage unit. this location has caused us nothing but problems since the beginning. we will move to using other storage companies in the future due to how poorly managed this location is.

Rating:

5.0

THANK YOU SO/SO MUCH

Rating:

5.0

The sterling location were very nice and friendly and were very willing to help. The trailer we rented out was very clean

Rating:

1.0

Fix wait time Asked for desk service but was forced to do self service because no one was at desk Took an hour to pick up truck

Rating:

1.0

The truck I reserved was given to another person so I was assigned a different truck with gas almost on “E”. Upon returning the truck, I place the same amount of gas in the truck as received and was charged a $55 fuel fee. When I provided verification of where the gas hand was upon receiving the truck to the manager, I was told I needed to come back to the store and place another gallon in the truck in order to not be charged the fuel fee. This was a poor response from management and a horrible resolution to the problem. I suggest better management.

Rating:

5.0

Excellent customer service.. truly professional. I would highly recommend.

Rating:

5.0

I have been renting trucks for over 20 years from U Haul. The management and workers at this location are fantastic. However, U Haul, as a company, has made it very difficult to do business. It took me 45 minutes to "check-in" and get my truck on Tuesday morning. Total waste of time! GET RID OF THE REMOTE SYSTEM!! I used to be able to walk in with my reservation and be out in 6 minutes. You need people to do this transaction, not cell phones.

Rating:

2.0

Using the phone app to pick up proved to be very difficult, it worked, then it didn't work for both picking up and returning, it was more like a nightmare and should be reviewed... If I ever rent again from Uhaul, it won't be done from that crappy app. Good thing the siteeis manned by real people, who was somewhat helpful, but not very helpful as they watched me struggle with picking up and returning my rental, like it was a funny joke or something... Really disappointing, they should have come forward to help, instead of watching me struggle with the app...

Rating:

4.0

The trailer I rented had damage to both bumpers including having the raceway for the marking lights ripped off on the passenger side. The cable was exposed and touching the tire and the light was just hanging down the side of the pumper. There were no other trailers to be rented that were 6'x12'. I told the employee that I could not drive a trailer that would obviously not make it to my destination. He was a good kid and really did want to help. He cobbled the wire in place with zip ties. I don't rent from u-haul so I can drag busted up cobbled equipment. Driving +1000 miles worrying the entire time the lights are going to stop working was no fun at all.

Rating:

5.0

Staff were hardworking and super attentive. They were busy but kept up with the pace and volume of business

Rating:

3.0

Staff is fine, equipment clean/functional. Only issue was the appliance dolly I requested and paid for was not loaded in vehicle upon arrival. As it was a phone pickup outside normal hours, no-one there to assist. 1-800 U Haul or whatever, was helpful, but only local place that could provide wouldn't open for another hour and that threw off my entire schedule. I went without dolly and was later apparently credited for the charge.

Rating:

5.0

The staff were fantastic!!!! They made everything easy. We had a different location to return the truck & trailer and they were able to change it to their facility to make our experience amazing.

Rating:

5.0

Thank you to secure my well during this period

Rating:

2.0

Truck wasn't where phone app said it was. Had to walk around the property to find it. Lots of ice everywhere, no ice melt or salt so slippery/dangerous. App took a long time to approve me. App said dolly and pads were in the truck. They weren't. Had to find an employee to get them for me. Truck parked so I couldn't take pictures of it that the app needed, so waited around until clear. Total time at U-Haul: about an hour.

Rating:

2.0

If you're going to charge customers for gas if the tank isn’t returned completely full then you shouldn’t be giving the truck with only half the gas tank full and then charging when they don’t return it completely full. I filled it to 3/4 after receiving it with only slightly over 1/2 full at pick up and was charged for returning it partially empty, why am I paying for someone else’s gas?

Rating:

1.0

Based off customer service interactions I will actively be advising friends and family to use Lowe’s or Home Depot. Also left a 1 star google review. Absolutely horrendous experience.

Rating:

4.0

Staff was very helpful even when busy. They answered my questions and were able to aid me through the return process even though I did not have a uhaul account to log in and do it myself

Rating:

5.0

OMG!! They were fantastic!!!. We were supposed to drop truck off at different location, but they were able to change it to where our storage unit was. WOULD HIGHLY RECOMMEND!!!!

Rating:

1.0

Please stop charging my credit card for a unit I no longer rent and please return my payment that was wrongfully charged AFTER I moved out thank you.

Rating:

5.0

Muy buen lugar personas amigables y ayudan bastante

Rating:

5.0

Answesome team work

Rating:

5.0

Very good experiences with having a stoarge in this location

Rating:

3.0

On the positive side. Staff was very helpful and available when needed. Staff hours are great to address situations when they came up. Area seemed clean and no pests were found . Hours to access the unit and space to maneuver were adequate. On the negative site. Security, got concerned once when I went to access my storage and found another storage unit with lock forced open and cut. I immediate informed the staff. The following day I checked my storage unit and still found the other unit lock cut on the floor (don’t know the outcome after that). The access door to multiple storage units seemed stubborn and it took long time to get addressed (Maintain) Contacted store manager thru phone call then text he never got back to me. To fix and issue about actual unit date of acquirement. Other employees were nevertheless helpful to there extent. Lighting of area can be improved. Units are not lit so users need external light at night.

Rating:

1.0

We had mice poop in 5+ boxes from our unite and found a couple mice in one of the boxes. We didn’t have any food in there either. Definitely a nice problem going on there as I noticed bait stations around the building. We used this location as we got a free month of storage, but wish I went somewhere else. I see why it’s free now

Rating:

1.0

I asked to speak with corporate after I moved out early and wanted a refund. They not did not assist but were rude. Lot has been vacant for 16 days. Never recommend UHual to anyone again.

Rating:

5.0

I hope you will be as i expecting

Rating:

5.0

I truly appreciate your customer service (

Rating:

1.0

Staff did not properly close my account when I informed them that I no longer needing the unit. I was subsequently charged a an extra month of rental fees, to which I am still waiting for reimbursement.

Rating:

2.0

Money was taken from my account on Thursday, January 4, 2024 because the person working on Saturday, December 30th neglected to close out my account. That was an inconvenience for me and I definitely did not appreciate it! I’ve never issues with that particular U-haul over the years, that’s why I’ve continued to use that one. Now, I don’t think I’ll ever use that u-haul place again.

Rating:

5.0

Thanks very professional staff

Rating:

1.0

My storage unit was covered in rat droppings, had to throw most of mine and my kids stuff away. Our furniture RUINED! People who work there are horrible and rude! Never in a million years go back!

Rating:

3.0

I would give an excellent rating, however the app shows that I "paid $219.90" for the unit, when in fact it was a free 1-month rental and I paid $0.00. So I have some concern that this may show up as a future charge with my bank. Plus, the compensated amount for one month was $104.95, so I don't know where the U-Haul app is getting the number $219.90. I tried to follow up with the local location, and they said on their end, no amount appeared.

Rating:

5.0

The staff immediately responded to me despite having a queue that they would be with me in a moment. They were helpful in offering me choices to determine the best storage solution. The facility was clean and maintained. When I cleared my personal property the process was hassle free. All staff were courteous and professional. Much recommended.

Rating:

5.0

The manager and district manager of the Dulles location are amazing. They both worked with me to allow me to clean the storage unit out that was infested with rats, as we tried to salvage anything worth keeping. They also held the unit so we could file a claim after an extended time because we had to go to Florida to take care of our daughter's family who was hit by a semi-truck. Thank you so much.

Rating:

5.0

They have always been helpful, no matter what my needs are

Rating:

5.0

Fast!!

Rating:

5.0

Hi, My name is Mohammad , And the team was very helpful and very professional thank you so much ,

Rating:

5.0

Very good 👍🏿 job

Rating:

5.0

Easy, straightforward, no stress.

Rating:

2.0

I arrived to the storage unit at which point the guy working advised that I was not able to move in online because there was no unit available in the size I needed. He then proceeded to take his sweet time trying to figure out what to do, called another location, etc. After a few minutes the other woman working advised him of an open unit. He did something on the computer and said “you can check in online now”. Once I confirmed I was able to he didn’t advise where the unit was, provide a map of the property, or offer any other assistance. I have rented storage units from U-Haul in the past but this one thus far has been the least helpful.

Rating:

5.0

You guys are great. Always helpful and friendly. The only place I go for rental trucks or storage units.

Rating:

5.0

Great service and wonderful staff thank you

Rating:

5.0

I was happy with our experience. Friendly operators were calm when dealing with a busy lot. There were (empty) rat traps in our storage unit when we opened it, which was a little concerning, but the unit was otherwise clean and ready for move in.

Rating:

5.0

Good services

Rating:

1.0

I've been using U-HAUL storage for over 15 years. Just like last week, the u-haul staff use unprofessional language and treat their customers very disrespectfully. Yes, our company has never missed a usage fee. Of course, it pays automatically until last April 09. The staff said they would prosecute me. Several times while I was at work, a woman and a man were very annoying on the phone/703-437-3404 and asked me to give out my credit card number right away. I couldn't trust them and call the company card number over the phone. Naturally, I immediately entered my autopay credit card back online. After that, the same young male employee called again and threatened to prosecute me if I did not give them my card number right away. (I went to the office after work to check my face and asked for my name. I-haul companies really need to train their staff on how to treat customers, and if this is the case with others, I strongly recommend sending them a letter rather than talking on the phone.

Rating:

1.0

No one communicated no one cared, and the parking lot was always packed. No overnight parking allowed and they rape you on rates.

Rating:

2.0

Have used this specific location in the past and never had issues. This last time had to throw away leather furniture and bed mattresses due to mice droppings and we found a dead mouse in the unit. Very disappointed and will be sending photos to corporate because throwing away thousands of dollars is not acceptable.

Rating:

5.0

Very good customer service!

Rating:

2.0

Access to my storage was blocked by their vans and trucks. I had to struggle to empty my garage

Rating:

5.0

Muy satisfecho hasta el momento

Rating:

5.0

Yeah, very good customer service I love it

Rating:

4.0

Great customer service and friendly staff.

Rating:

1.0

Rats are a big problem here. Had to throw away away all of my belongings after 1 month of renting a storage unit due to the rat infestation.

Rating:

5.0

The staff at the location on West Ox Road in Sterling Virginia is the best. They are very professional!

Rating:

1.0

The service here was completely horrible from the very first day here with this site, the staff is never on the same page they don’t know what they are talking about the manger is rude and and they called me a month straight after moving out and kept saying I owe them money for an empty storage unit

Rating:

5.0

Very smooth transition

Rating:

5.0

This service was great and the Spanish speaker was very helpful

Rating:

3.0

No lighting in the unit and there were rat droppings around the edges

Rating:

1.0

Unfortunately, my storage unit was infested with rats. I found out when I went to pick up a few pieces of furniture while 7 months pregnant. I alerted the office and let them know everything in my unit was covered in rat feces and they didn't offer any assistance. I asked if my husband could come and discard of all my furniture in the trash onsite to avoid paying for a moving truck, and they wouldn't allow that. I emailed the manager to alert him of the problem, and asked to stop being charged for the unit under the circumstances, and that I would arrange for movers to come clear my unit and haul everything to a dump (being 7 months pregnant, it wasn't even safe for me to be near the unit with all the rat feces). He never responded to me until close to 4 months later when I finally put a block on Uhaul charges with my cc company. I was finally able to clear out the unit and every piece of furniture is destroyed. I'm very disappointed in the lack of service from the Uhaul office staff, the manager for ignoring all emails regarding the infestation, and the fact that they continued to charge me for the unit. I lost close to $5K all in with the storage fees, cost to move everything to a dump, and the furniture that was ruined.

Rating:

5.0

Muchas gracias 🙏 por su amabilidad. Todo en orden.

Rating:

4.0

Please do more to get mice out.

Rating:

1.0

Proof of my dissatisfaction is I ended the storage renting due to your staff's behavior. But that's not enough, I'm a lawyer and I'll sue UHaul if you don't correct the charges you billed me. One of your guys claims to have seen me damage the truck and therefore, charged me 324$ instead of the 34$ or something which I expected. Upon returning the truck earlier than expected, driving less miles...he went out and inspected the truck and told me you can take off...so I took off...but later that day he emailed me a receipt with 324$! He will have to explain to the court, what he meant by "you can leave now, all is okay", and I left after he said this, rather than discuss any damages he might have found. I've sent a complaint to service@uhaul, no response; I'll send a mail to Uhaul CEO this week...and then I'll take up the issue with the court. Uhaul will end up paying more than you took from me. I've used uhaul multiple times, in Texas, in Pittsburgh...this is the first time I got such disservice, and I'm not happy. See you in court if you refund.

Rating:

5.0

Great staff as always

Rating:

1.0

Mice infested

Rating:

5.0

The Uhaul team is friendly. There response is timely. They meet my needs all the time I get there. It’s hard to tell who the manager is because everyone is ready to work as a team. I must give special recommendation to Benyam. He always ready to do more to meet customer satisfaction.

Rating:

5.0

Ben and the staff are super helpful every time I need their services.

Rating:

3.0

Too expensive

Rating:

4.0

I know that for safety they made me buy the pot lock there but is their policy. Over all good

Rating:

5.0

as always excellent

Rating:

5.0

It's was grate

Rating:

5.0

Very friendly people. The manager is very nice and understanding

Rating:

5.0

thank you Was Nice time

Rating:

5.0

El horario de ingreso es limitado y cobran por 25/7 muy malo

Rating:

5.0

Staff was courteous and very helpful.

Rating:

5.0

Excellent service and friendly staff

Rating:

4.0

pretty dang expensive but good experience overall

Rating:

5.0

Thank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.

Rating:

1.0

An absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.

Rating:

3.0

It met our basic needs for storage

Rating:

5.0

Great Customer Service

Rating:

3.0

Prior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.

Rating:

5.0

We had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!

Rating:

5.0

Great Customer service and employees are very helpful

Rating:

5.0

benyam excellent help

Rating:

5.0

Good people making work easy and fast thank you

Rating:

5.0

Ben and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.

Rating:

5.0

The whole entire U-Haul staff at that location were awesome!!!

Rating:

1.0

Upon clearing out my storage unit, I went to the office to check out. I provided my access card to the person at the counter and was told I was good to go. I checked the status the next day and the unit was still active so I called and was assured I would be checked out. I then requested a move out online just to be sure. After a couple weeks of waiting, the rental was still showing active. I called the location again and was ensured it would be taken care of. A few days later, I received an email saying my rent was overdue. I called the 800 number because the location had not been helpful. All they did was send an email to the manager requesting this be closed out. The next day I called the location and was told the manager was not available but they would leave a message requesting the rental be completed. The next day I received an email saying a late charge was being applied to my account for not paying rent for a unit I had been out of for over 2 weeks and requested 7 times to be done with. It was only when I replied to this email and indicated I would not be paying one penny more for a unit I have been trying to check out of for weeks that the checkout was FINALLY completed. This was either an attempt to get me to pay more money than I owed or just total incompetence on EVERY employee I interacted with when trying to close this out. Completely unacceptable. I will not be using uhaul ever again.

Rating:

1.0

no communication. tried to rip me off multiple times. i’m convinced they were trying to take advantage of me and would have been successful with someone weaker/less confident/stupider. Tried to move out 3 times and they wouldn’t confirm. absolutely trash organization.

Rating:

5.0

Customer service it is great. So We are happy !!!

Rating:

4.0

Everything was always as expected. No issues at all over the course of several years. I only closed my unit because it was no longer needed.

Rating:

5.0

We just needed about 2 weeks of storage to move boxes packed for our move out of the house while the house was on the market. This worked perfectly using UHaul storage.

Rating:

5.0

Great staff and management. Best storage unit and location. Excellent customer service.

Rating:

5.0

Great Experience, friendly staff. Our contact Tanya was very helpful .

Rating:

2.0

You guys made me drive 60 miles just to get the truck and then I used your moving helpers option who were a total disaster, they pretty much told us we have to carry and help them move the big stuff, that’s just ridiculous.

Rating:

2.0

Initial customer service with Chantell was awesome. However move out was unpleasant. Several calls regarding a payment for a storage unit I cancelled three weeks ahead of time and a follow-up parent call respresentive was very rude to my wife over the phone.

Rating:

5.0

Above than excellent

Rating:

3.0

I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.

Rating:

5.0

eveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work

Rating:

3.0

Very little space to maneuver vehicles. The nearly empty lot next door should be acquired for truck parking.

Rating:

5.0

I highly recommend this location. The owner are friendly and helpful. Ben was professional and fast with service. Everyone was professional and friendly.

Rating:

5.0

The team was friendly and very helpful. They provided me with recommendations for size and a movers that could assist me at a fair price.

Rating:

5.0

My check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better.😊 The ladies that were working at this store are very friendly and get the job done quickly. Thank You

Rating:

5.0

Staff was sooooo helpful!

Rating:

5.0

I have frequented several uhaul locations over the past few years. This facility it run well and the employees are helpful. Three particular evens showed this locations quality. One when moving the truck the employee bumped the mirror and he promptly retrieved a sticker and marked it with out me saying that I saw this. So A+ for honesty. Two I closed out before the start of the new month but my auto pay had already gone through for the month. The manager was able to set this right. So A+ for doing the right thing, follow though, and reasonableness. Three I found that the store was well stocked and well priced. So that was convenient. Overall this is an excellent uhaul location and helps make the stressful time of moving and storing manageable.

Rating:

4.0

I have used this facility on multiple occasions. The trucks and vans are clean and well cared for. The staff are courteous and helpful. This location does typically stays busy. So the process of waiting and renting does usually take 15-25 mins depending on how busy they are.

Rating:

3.0

I don’t understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!

Rating:

5.0

My name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.

Rating:

5.0

Very friendly and helpful as always

Rating:

5.0

Each person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.

Rating:

5.0

The only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.

Rating:

5.0

Excelent

Rating:

5.0

Ben and William are awesome

Rating:

1.0

When a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!

Rating:

5.0

Ms. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF

Rating:

5.0

Ms. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++

Rating:

5.0

Great service & great facility!

Rating:

4.0

Thanks

Rating:

3.0

The office staff did not explain that receiving my money back for cancelling my contract would take 5 days.

Rating:

5.0

Thank you for all support

Rating:

3.0

The slide on the door was rusty and very hard to open (even though I mentioned it, it was never greased. The employees and owner were extremely pleasant and nice to work with.

Rating:

3.0

Needs better pest control. After 6 months, I found a mouse or mice had gone through almost everything, leaving trails of droppings, dyed blue from the pest control trap. There was one dead mouse.

Rating:

5.0

Wanda and her team go above and beyond at the Sterling facility. The units were very clean and the service was always friendly and so helpful! We will definitely return here againif we need storage!

Rating:

5.0

Ms Wanda and her staff were very friendly, helpful, and courteousl. I would definitely recommend this location to family and friends.

Rating:

5.0

Very helpful and understanding staff ...

Rating:

5.0

Great service thank you very much Will. He is the best

Rating:

5.0

I had to use many of Uhaul services recently in the last 2 months, from storage to rentals, I was pleasantly surprised with the associates professionalism and friendliness, and top service.

Rating:

5.0

The manager Wanda was amazing. So calming and helpful!

Rating:

5.0

Ms Wanda & her assistant Ben were quite helpful throughout the entire process of moving in & out. They both were polite and knowledgeable & made sure I had all the supplies needed at a reasonable rate

Rating:

5.0

Great customer service!

Rating:

5.0

Great customer service. Thanks

Rating:

4.0

The staff was very helpful and polite.

Rating:

5.0

Wanda was very helpful. Thanks.

Rating:

3.0

The only huge downer is pricing. Your competitor, one-tenth a mile up the street is considerably cheaper. I got the same size unit less than half of what I pay with U-Haul & its atmosphere controled.

Rating:

5.0

The Sterling UHaul is Customer Focused. Their I service is amazing. Robert can be a bit edgy and should be reminded how to remain calm and be nice to customers. The rest of the staff is A M A Z I N G

Rating:

5.0

Thanks to the wonderful staff !

Rating:

5.0

Very kind, professional representation of your brand was extended to me. The facility was a bit overcrowded with staging of moving vehicles, but overall the storage unit and lot was meticulousl clean

Rating:

5.0

Wonderful customer service!

Rating:

5.0

Very courteous and helpful with all my needs both at my departing location in Tontitown Maryland and Sterling Virginia. I will not hesitate to use you all anytime in the future.

Rating:

5.0

We were so please with their service, specially w Ms Wanda Richardson who managed the place. Friendly and professional people! Blessings in Jesus Christ to you all!

Rating:

4.0

The U-Haul website was difficult to navigate.

Rating:

5.0

Excellent service

Rating:

4.0

The facility is clean and well-maintained. Any concerns are addressed in a prompt manner. Staff is helpful and the manager (Wanda) is very accommodating and understanding of any issues you may have.

Rating:

5.0

Staff was so extremely helpful!

Rating:

5.0

I greatly appreciated the free month of storage. It was VERY convenient and probably a good business model since I'm sure a lot of folks keep them past a month.

Rating:

5.0

Excellent customer service agents, helpful and respectful. Always there when I needed them. A very good crew at the Ox Rd. Sterling. Va location.

Rating:

5.0

Great staffs! Best team ever! Thank you, Thuy-

Rating:

5.0

Good location and staff