Customer did not leave a comment.Leigh L. | Overall Experience
Self Storage Units in Sterling, VA, 20166
U-Haul Moving & Storage of Sterling
Sterling, VA 20166
(On Rt 606 E Of Rt 28)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Mon-Sun: 5 am - 10 pm
- Free towing inspection
Features Available at this Facility :
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee
1 Month Free:
Ask about our 1 month free self-storage offer with a one way truck or trailer reservation!
Available Units (All Sizes are Approximate)
Medium | 10' x 10' x 10'
Drive Up 1st Floor Outside Level No Climate
2-3 Bedroom Home (1,200 - 1,600 sq. ft.)
Free Lock with
Free Lock with
1 Unit Left!
Rent Now to Secure Your Room!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
What Is Online Move-In / Rent Now?
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
pretty dang expensive but good experience overallDEVONMATTHEW W. | Overall Experience
Thank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.Pamela S. | Overall Experience
Customer did not leave a comment.Joshua L. | Overall Experience
An absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.Luke R. | First Impressions
Customer did not leave a comment.Stephen S. | First Impressions
It met our basic needs for storageStaci B. | Overall Experience
Customer did not leave a comment.Lori K. | First Impressions
Customer did not leave a comment.Craig C. | First Impressions
Great Customer ServiceDavid M. | Overall Experience
Prior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.Lindsay W. | First Impressions
Customer did not leave a comment.JUANANDRES L. | First Impressions
We had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!DOUGLASD H. | First Impressions
Customer did not leave a comment.Veronica C. | First Impressions
Great Customer service and employees are very helpfulDavid M. | First Impressions
Customer did not leave a comment.carlos c. | Overall Experience
benyam excellent helpKUDRET T. | First Impressions
Good people making work easy and fast thank youALI A. | First Impressions
Ben and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.Pamela W. | First Impressions
The whole entire U-Haul staff at that location were awesome!!!Lien P. | Overall Experience
Upon clearing out my storage unit, I went to the office to check out. I provided my access card to the person at the counter and was told I was good to go. I checked the status the next day and the unit was still active so I called and was assured I would be checked out. I then requested a move out online just to be sure. After a couple weeks of waiting, the rental was still showing active. I called the location again and was ensured it would be taken care of. A few days later, I received an email saying my rent was overdue. I called the 800 number because the location had not been helpful. All they did was send an email to the manager requesting this be closed out. The next day I called the location and was told the manager was not available but they would leave a message requesting the rental be completed. The next day I received an email saying a late charge was being applied to my account for not paying rent for a unit I had been out of for over 2 weeks and requested 7 times to be done with. It was only when I replied to this email and indicated I would not be paying one penny more for a unit I have been trying to check out of for weeks that the checkout was FINALLY completed. This was either an attempt to get me to pay more money than I owed or just total incompetence on EVERY employee I interacted with when trying to close this out. Completely unacceptable. I will not be using uhaul ever again.Charles P. | Overall Experience
Customer did not leave a comment.Dana H. | First Impressions
no communication. tried to rip me off multiple times. i’m convinced they were trying to take advantage of me and would have been successful with someone weaker/less confident/stupider. Tried to move out 3 times and they wouldn’t confirm. absolutely trash organization.RICHARD B. | Overall Experience
Customer service it is great. So We are happy !!!esmelealem d. | First Impressions
Customer did not leave a comment.Lakeema J. | First Impressions