Customer Reviews for U-Haul Moving & Storage of Stockyards District

Rating:

3.0

The staff were nice for the moments when we interacted. The Gentleman that helped me was kind and considerate that assisted me was mid lead as I had called earlier talked to a phone representative and they ensured myself that I would be able to put a queen bed, dresser and smaller items in the locker and booked me a small 5x5x7 storage unit. As we arrived at the location, to book the storage unit we didn’t have much time to see the unit before we brought my belongings before bringing the truck back to the Queen location as which booked for a 113.00 Rate. Which was fine. Love those guys. We had to leave a good amount of things in the U-Haul truck over night, buy a lock for the latch, take time off scheduled work to finish a move and deliver the to the other side tomorrow. I feel that very unfortunate situation for myself and I would like to get a 5x10x7 unit tomorrow to complete this move early by 1030- 1100am a more accommodating solution Thank you

Rating:

5.0

All of the staff at UHaul Weston Road were excellent. As a customer for many years we never had a problem they couldn't solve and we were very satisfied with the services received.

Rating:

4.0

Not enough parking for visitor And no ground access

Rating:

5.0

Excellent

Rating:

1.0

Waited 5 hours .yo geta stirage Swfyk servuce

Rating:

4.0

Manager good. Other staff lazy and not helpful.

Rating:

5.0

Nothing great service

Rating:

4.0

more staff to check people in quicker in peak times

Rating:

1.0

Can was rented for 800am. This was confirmed 2 days before but they did not set up for early rental. This was a serious problem for me.

Rating:

4.0

I booked a covered trailer because rain was in the forecast. However the front right roof of the trailer has a leak. (Caulking is visible) and it soaked my mattress.

Rating:

1.0

3 Points: 1. I waited in line 45 min. I had checked in the night before. The app does not allow for self checkout for trailers (I had a 5 x 8 Cargo Trailer) 2. As I left the office to go to the trailer, I nearly got hit by a forklift transporting a big box. I avoided the injury by jumping out of the way. The driver could not see where she was driving. In this case, she should have either driven backwards, so she can see, or have a someone guide her. It is clear that safe forklift driving is not enforced. 3. When I backed up to the trailer in order to hook uo, I had to drive over a patch with broken glass. It was clear that that glass had been there for a while. Next day, when I returned the trailer, that glass was still there, had not been cleaned.

Rating:

4.0

Access to loading dock with trailer is little bit tricky and there is no ground door to load.

Rating:

2.0

Iam not happy how your crew is not explaining how the process of returning the unit after hour and then he charge me for 20$.i rerurn the unit earlier than my returning time

Rating:

5.0

I want to thank U Haul for your extraordinary services, great prices, and true professionalism all through the time that I was able to secure my belongings with you. Everything was secure, the facilities were pristine, and I cannot say enough about the incredible staff. I want to especially thank Tanya as well as another gentleman who were incredibly inspiring in their work in every way possible. Thank you so much U-Haul

Rating:

5.0

Nykell was very helpful and supportive. I highly recommand him.

Rating:

2.0

be better organized.. give keys to trucks that are actually available to be driven off the lot. 3 people in a row had to return to the desk to get another vehicle .

Rating:

3.0

Try not to have so many people waiting in line to be served. Call for extra help to clear the line quicker

Rating:

5.0

Great service. Staff very attentive. Thank you

Rating:

5.0

Excellent storage clean and convenient

Rating:

5.0

Staff was very nice. Was a tough drive in the freezing rain

Rating:

5.0

The application because it is very slow

Rating:

2.0

I rented a 15' truck to pick it up at noon on 25-03-29. I reserved it more than 2 weeks in advance, maybe even 3 weeks in advance, but unfortunately, at this time, I don't remember the exact amount of days that I booked it in advance. When I arrived to pick it up the representative informed me that it would only be available at 2:30, 2.5 hours later than I booked it. This was problematic for my moving timeline because I'd booked a service elevator from 1:30-4:30 and now I was going to have 0.5-1.5 hour less to load the truck than I originally had arranged for due to this delay (if you factor in travel time to my apartment that's about the amount of time I lost to use the elevator, which was almost half the time I'd booked it for). And this was despite the fact that I'd arranged to pick up the truck 1.5 hours before I'd booked the service elevator to move my things out of my apartment. Anyways, back to what happened when I was at the store. He mentioned that since it was month end they didn't have any other large trucks available and I could have a cargo van instead at noon, and I did appreciate that he did try to work with me to get another vehicle for my moving needs and I think I told him so but it's possible that I didn't because I was quite frustrated and trying to stay polite but my judgement and memory are probably a bit compromised because of that. But, unfortunately, I had large furniture to move so that wasn't an option for me and I needed a 15' truck. He told me he would call when it would become available if it was available before 2:30 which I did appreciate and I told him so. I went back to my apartment to continue packing and pick up lunch for my family that was helping me move and by the time I was back I got a call to come back around 150 from the rep, but I couldn't get there before 2:20 anyways due to traffic. I arrived at 2:20, which was 10 mins before the earlier originally agreed upon new pickup time (2:30). I was looking to discuss the matter with the store manager to get a reduction in price to account for the time I'd lost in my reservation at least (2.5 hours of the 8 hours I'd booked, so at least at 25% price reduction), but when I got in she was out momentarily and it added to my frustration that she wasn't available to discuss the matter. And of course I understand that staff are entitled to breaks, it was just bad timing you know. When I got in to pick up the truck a staff member told me that he'd called me to tell me to come earlier, as if I was late to pick up the truck and he was chastising me for it. I acknowledge that he might've not meant it that way and that he was probably just informing me that he'd called and followed up for me as we'd agreed upon earlier, but in my frustration in the moment I interpreted it as him chastising me for not showing up earlier and that interpretation of the situation added to my frustration. Thankfully the staff I did deal throughout the whole day with were overall apologetic, kind, and polite, including the rep who originally helped me and called back (he didn't do anything wrong and he was very helpful, I was just frustrated you know). Also the manager immediately processed a reduction in my price for the trouble and delays which I did appreciate very much. I can understand that there might be extra bookings at month end, however if you put yourself in my shoes it's very frustrating to show up to pick up a truck you reserved weeks earlier only to be told that it's not available for another couple of hours. And then to feel like you were chastised for showing up late to pick up the truck after the pickup time was already delayed 2.5 hours later than the original time, and not being able to discuss the matter with a manager that would have the decision-making authority to process a reduction in the price, even if you showed up earlier than your original agreed upon time for the new pickup, overall it was a very frustrating experience. However the truck itself and the return process were all very satisfactory and I was very happy with that. Overall, I'm more frustrated with the processes in place at the location and not the staff themselves who were all very helpful, kind, apologetic, and polite (including the rep who helped me originally). I would strongly recommend changing your processes to have a couple of extra more trucks available than you already do to deal with missing trucks due to the month end situation that was occurring. I know that'll cost you a bit of money but honestly I'm moving again soon and I'm reconsidering using uHaul for my next move so if you lose business because of these types of situations it might be worth eating the costs of having a bit more equipment idle and available for unforeseen circumstances like this so you don't have more negative customer experiences like mine in the future, or at least less of them. I'd like to think I'm a relatively patient and reasonable person but this situation added a lot of stress and frustration to an already stressful day because I was moving and moving is stressful and hectic in the best of times. Thank you for reading my feedback and I really hope you take it under consideration. Also, please don't hold it against the staff at the location because I can tell that they were doing their best to deal with an unfortunate situation and an admittedly frustrated customer (myself). This seems to be an operational issue that I had, not a staffing issue, and I hope that the solution can be an operational solution as opposed to a staff reprimanding solution. Thank you

Rating:

5.0

I actually moved out on the 20th of March. I dealt with staff at the service desk about a truck rental and was told that they would close the storage unit account for me. I received a call from Everton on Friday March 28 enquiring about the open account and I explained it to him . As long there is no payment outstanding , I am satisfied.

Rating:

5.0

Excellent service every time

Rating:

1.0

I do not agree with the alleged charge you make for the cleaning service, for $25 dollars since the units are disgusting inside and out, so this seems like a total robbery to me. I do not agree with the alleged charge you make for the cleaning service, for $25 dollars since the units are disgusting inside and out, so this seems like a total robbery to me.

Rating:

5.0

Keep doing what your doing

Rating:

5.0

Jayda was amazing

Rating:

5.0

Truck was dirty inside!

Rating:

5.0

Great job. But I payed for the unit for 1 month and only used it for a week. I was not offered any sort of a refund

Rating:

5.0

Excellent customer service..

Rating:

1.0

The reason I recommend this location is the staff .. they are very nice and friendly service.. Thank you

Rating:

5.0

All was great Keep up the good work please. Have a blessed week.

Rating:

3.0

I've used this location in the past, but this time they poured steering wheel oil over the hitch to help the bib screw down and secure onto the hitch. But no one ensured the hitch was also tightly screwed in as I suspect that the oil helped to loosen the bolt below (the one holding the hitch on) unfortunately it came off during my trip but somehow didn't damaged my truck. Fortunately, I wasn't traveling more than 30km/h when this happened. But it caused me alot of stress, and I had to find the nearest hardware store and buy a new hitch to get the trailer back to U-Haul.

Rating:

2.0

Complete cluster. Checkin bar code was a bad treasure hunt. Desk clerk 0 help. Took 45 mins to do virtual checkin. First truck number given not on lot. Second truck plate number did not match. I have rented numerous uhaul trucks and this was by far the worst location ever. Had to go to get help multiple times and desk clerk made me and my wife feel like we were idiots...

Rating:

1.0

Educate employees how to respect customers. They have no idea how to respect .... I'll never ever go to that location.....

Rating:

2.0

No space to park the vehicle and far away from the location I had originally reserved

Rating:

4.0

There should be parking available to customers

Rating:

2.0

The terminal for debit and chequing does not work properly. I spent over 1.5 hours trying many methods to make things work. My hired help for moving and driving left out of frustration and I had to pay him anyway $220. That meant I had to drive when I had recently come from hospital and I had to move things I should have. Then when I returned to put them in a just rented locker, there was a lock on the locker so I had no where to put my things. They had been unloaded so they sat unattended for also 24 hours because the door locked at 10!when I was trying to unload and then no locker then next day which I had packed with sea appointments. I have returned the 10' truck which is what I had to rent because my cards would not work. I have to pay but cannot because even though the POS was worked I. In the interim it still cannot read my cards. I have used them all in the interim and all but one works..it is scratched anday need replacing. There are also door openers that do not work and I use crutches. I could trouble shoot the whole place for you as that is what I do for a living.in return you could comp my truck rental and give me a one day rental of a cargo van which is what I wanted to do two days ago but couple not because of the POS machine

Rating:

2.0

My access was revoked one cold night, until I called for correction

Rating:

1.0

I have cancel my storage unit before my renewal day I have vacant my storage 2 days before only they have not Cancel my contract still I was getting charged or missed payment it’s not fair we trust and give the credit cards info they can’t misuse that I feel I m not secure with this facility and staff I called couple of time to check it’s been cancel or not plz send me email confirmation we don’t need to ple them to do that’s their job they are very careless

Rating:

5.0

Parking for customers car when they pick up there rental for few hours

Rating:

5.0

Staff are amazing, extremely courteous and friendly, very knowledgeable. Definitely recommend this location to anyone wishing storage or truck rentals.

Rating:

5.0

Everything was a perfect experience @ U-Haul and even how I was treated when I was un able to pay my rent... Thank You Anthony Carrier

Rating:

3.0

I was billed incorrectly. I was billed for an additional day. I called in to get the charges reversed and currently waiting for an update.

Rating:

5.0

Well done guys, keep up the good work

Rating:

1.0

Signals where not working on the trailer this is a no. Acceptable for rental to a customer

Rating:

1.0

Clear documents. Terrible service, very late, I arrived at 9:50 and left at 10:54.

Rating:

1.0

The truck I rented was poorly maintained. There was snow all over the windshield and I had to spend more than 30mins in -17C to clear the ice.

Rating:

1.0

They did not completed a pre inspection, the truck smelled like cigarette and had coffee spilled in all of the cup holders. I only needed it for a short time, so I didn't need the cup holders anyways but it was disgusting. The truck steering wheel shook violently at highway speeds, which didn't feel safe at all. The cherry on the cake was I heard something moving around in the back of the truck, and when I opened it the utility dollies was just sliding around in the back. So I doubt this truck was checked after the last renter returned it, then try tried to charge me for using the dollie...

Rating:

2.0

I usually have a great experience with Uhaul as I rent a van a few times a month for work. This time though the van was not prepared for me and was buried in snow, the tires were bald and the inside was pretty dirty from the last guest.

Rating:

1.0

The U-haul box van had garbage on the interior cab floor when I picked it up. Then when I returned I was told there was garbage on the floor, I then told the employee that this garbage was there when I picked it up. I even showed him a photo of the interior I took when I picked it up, the employee said that wasn’t garbage in my photo. I would not recommend this location.

Rating:

1.0

The truck smelled extremely of smoke. I have asthma and it was difficult for me to drive.

Rating:

5.0

Very good

Rating:

1.0

first, compnays need to stop with a central dispatch answer phone. satellite shops only have one person doing all the work!!!! second dispatch should remind or inform people that they CAN NOT park on the premise. had i been told i would have gotten a ride over to pick up the van. toronto was hit with a storm and streets were a mess!!! i was told to go find a parking spot somewhere in the neighbourhood...... really!!!!!!!!!!! this is most upsetting to me. then i had to prepay for the amount i was going to drive/ use. how do i know that? why dont you just take a set limit. in 4 hours how much possibly can i drive and stilll be back in the 4 hour that i rented the truck....... its a joke.

Rating:

5.0

Great customer service whenever I need help from the workers and the building is easy to access - checking in and out, elevator use, carts. Unit that we occupied was perfect for our needs and easy to access. The location is very busy and can sometimes take time to get out of the lot, but easy to gain access to the building and find parking in the loading/unloading garage.

Rating:

1.0

The woman who helped us at the counter was good and friendly, but the staff outside helping with the cars were terribly rude for no reason. The van was covered with snow and not ready for us to use and they were very unhelpful.

Rating:

5.0

Dealt with Tanya I believe. Extremely helpful

Rating:

2.0

First they provided me a uhaul whose lock system at back was broken then they provided other one but not on time why you have the reservation system if you cant provide on time i had a appointment with apartment guys who want to move stuff i got late bcoz of that all mess create by uhaul staff

Rating:

2.0

U-Haul has multiple numerous problems which will make me hesitate using it in future. Major problems include 1. Over-strict emergency contact rules, no other rental vehicle company requires an emergency contact who has to answer the phone at time of rental, this is over-strict and un-necessarily cumbersome 2. the phone app has a lot of bugs (eg. couldn't read drivers licence barcode, photo taking slow, etc). 3. Too much redundancy, I was already registered with U-Haul from a recent rental, why do I have to upload my licence again in the app at each rental, you already have that info 4. Vehicle fuel level should always be full, trying to record and manage partially full fuel is an un-needed hassle. 5. Expensive, $1/km is quite expensive rate, other than for very short distance usage Home Depot and other places have better moving vehicle rates, your cumbersome inefficient service doesn't justify the expensive rate

Rating:

2.0

I’ve been a loyal U-Haul customer for over six years in Toronto and Montreal, and I have used storage facilities for the past 25 years. Given the frequent price increases, I expected my storage unit to be clean and safe. However, I recently discovered that my tubs and boxes were covered in dried urine and rodent hair, which was both disappointing and frustrating, as it’s literally in storage to keep it safe and clean. When I reached out to customer service, I had hoped for a conversation about a reasonable resolution, but instead, I was immediately redirected to the claims process without any discussion. Given my long-standing history with U-Haul, I would have expected the manager to reach out. I hoped that someone would take the time to address this situation properly, but it’s been days with no response. I will continue to need storage in the future, but whether I choose U-Haul again is looking less and less likely.

Rating:

5.0

Did not get my one month free as advertised on the website.

Rating:

1.0

Was grossly overcharged and still do not understand why

Rating:

1.0

Terrible customer service at the pick up location. It was apparent it was a burden to the staff member to provide me the truck I reserved. The employee couldn’t even come outside to show me where the truck was located, after telling him the second time the truck was not out front, he finally came outside to retrieve the truck at the back of the lot. The drop off location was not honoured, requiring me to drive an additional 25 minutes to drop off the vehicle. I was instructed to call head office which was no help, and than in top of that, I’m over an hour late for my move and they call trying to upsell me for a storage unit. Absolutely awful experience

Rating:

5.0

Nice

Rating:

3.0

Wasnt greeted when i walked in. Was treated like an inconvenience. Wandered around looking for an employee w my key in the snow.

Rating:

4.0

The only thing that happened was my bed and a few other things got damage, due to a bottle of shampoo, conditioner and bleach that burst, about 1 year ago. I never got to claim for that as yet. But other than that, everything else was good. The staff was helpful and it was easy access to and from my storage, since 2018

Rating:

3.0

More people at the front desk to attend the high volume of customers.

Rating:

5.0

Thanks !! The girl at the front desk was amazing . She was very accommodating even though i booked for another location .. Thank you!!

Rating:

5.0

I would definitely recommend this location to anyone looking to rent equipment or storage. The staff are incredibly courteous, knowledgeable and friendly. I had a few problems with timing to drop off due to extreme weather conditions coming across 3 provinces and the girls were very understanding and gave me an extension in drop off time. My storage was supposed to be free for a month but I was charged on my card for it, after careful consideration I ended up with 2 storage lockers. This saved the girls from trying to correct it, and myself from having to squeeze everything into one locker lol. A very pleasant experience indeed.

Rating:

5.0

Great team and great service!!!

Rating:

3.0

Location was very busy - took almost 1.5 hours after arrival to leave the lot with the rented van. The first van we recieved had the engine light on, and we had to get a new van after going through the process of checking out. Vans would be blocked by other vehicles and it took a long time just to leave the lot. The self check-in process to return the van wasn't clear and took some time to figure out.

Rating:

1.0

Gas tank was empty so I had to go to the gas station to pump. and there was a bunch of snow covering the windshield. I didnt have a shovel. Took 30 min longer

Rating:

1.0

1. Opted for counter pickup, forced to do mobile pickup even when there was only 1 customer ahead of me. 2. 10' Truck alloted by mobile pickup was parked last behind 4-5 other 10' trucks. 3. The uhaul representative did not check just gave me the keys and when i told her about mobile pickup, she said it ismonth end busy time and that i always can do mobile pickup. This was not professional. She did not check booking details & forgot to gave me furniture pads 4. I carried furniture pads to the back of the building to get my truck and came back after i realise that i cannot access my truck because it is parked behind other trucks. And when i told her this, she said said that it is just a small issue. This is again unprofessional. 5. I booked my truck for 12:00pm & I reached there around 11:45am and got my 2nd truck keys @ 12:15. So i lost half an hour just to go through all this. 5. When i brought back my truck, i realised that i cannot return my truck because my app still shows first truck contract agreement. When i requested employees to help, the lady at counter sitting free initially just passed on my request by telling me that 'X' person will help you return your return, when 'X' person said 'Y' person who is somewhere outside will do it. To which i got frustrated & escalated it back to those guys telling them that i need receipt immediately & then the lady at counter helped me return my truck. I also spoke to the store manager (female) and escalated to her that the employees need some serious customer service training. I have never seen such unprofessional behaviour at any other uhaul main location pr at its dealership. This was by far worst location in terms of experience.

Rating:

5.0

Have a conversion chart (litres/100km) specific for each vehicle type that allows the client to determine how much fuel is required to return as when rented. I've seen this elsewhere and very useful.

Rating:

3.0

I used the mobile app to get the vehicle. The mobile app does not allow you to go back when uploading photos. For instance when you're uploading photos and have to take a phone call and try to return to uploading photos, it won't allow that. It just moves on to the next step. Also I still have not received my final bill . I'm guessing that's because I used the mobile app and maybe some info was missing.

Rating:

2.0

Ur custumer service is not good u need to train them to face and treat their custumer properly.. the first guy who assist me was so nice when i came for reservation got no problem wirh that but when i came to pick up the car ur guy [indian] not acomodating and had an attitude problem!

Rating:

5.0

Keep like that

Rating:

5.0

The staff at this location were great! I found them super kind and helpful, especially when we were trying to dislodge the frozen lock to open the back of the truck.

Rating:

5.0

Great team working within the confines of a bunch of Karen's with beards coming to get rentals.

Rating:

5.0

Best U-Haul I've seen in my neighborhood. Excellent female floor staff. I'll definitely rent from her again.

Rating:

3.0

the first guy who we spoke with was a bit rude, slow in assisting customers and customer service needs to improve for his sensitivity. They assigned us a truck that was park in the middle of other trucks, duh? It took us more than an hour to check out a truck. I'm glad another guy, ( forgot to ask his name) came in help us which is more friendlier and assist us faster.

Rating:

2.0

Friendly staff but unable to resolve my issue. When entering through the loading dock of the slinging doors close my code would not work saying access denied. The staff do not have access to the system to fix the issue. So I have to enter through the entrance door then go behind the sliding glass doors to open them which made the move so much longer. Also elevator doors close way to fast. The initial unit had a column in it then the new one didn't have a lock I had to go to the second floor get the lock from there which was a wate of time as well. With all these issues I could have been done well before 4pm which cost me time and money in a truck rental as well.

Rating:

5.0

Had a great experience

Rating:

5.0

Michael was excellent to deal with.

Rating:

5.0

Clean an safe friendly

Rating:

5.0

We are very content ant happy for using U-Haul storage.👍Everywhere is always clean and accurately.👍👍😀🥳 Staff persons always helpfull , kindly , trying solve our problems👍👍👍🌼🌸💐🌼🌹🌻🥀🙏🪷🤩 MERRY 🎄CRISTMAS

Rating:

3.0

Truck pickup was delayed several hours which was frustrating. Also one staff at storage location was driving around recklessly scaring other people with his antics

Rating:

3.0

I did not appreciate my rate increasing when I didn't even get a notification of the facility switching away from 24hr access or even late night access to the loading docks. I only found out from my father who also has a storage locker at the facility. This was annoying and sometimes required more planning to get to the unit on time. I understand increases but my cost for this unit really was unreasonable in the 3 times I've owned it and I'm glad to have moved out. I also had one water spill near my unit in this time which wasn't communicated to me but luckily nothing was damaged in my unit. Otherwise it was reasonably clean and felt secure, no issues with staff. I would love it if U-Haul offered a partial refund as I am on the hook for almost 3 weeks of storage now with nothing to show for it. Thank you.

Rating:

4.0

The system did not accept my tax exempt information and I have to wait for this to be fixed.

Rating:

1.0

I booked a unti that was in the basement , $99 and when we were sent down there someone left a lock on the unit and we could not open it . We moved all our stuff to another floor and then they told us we either need to get a different ( smaller unit ) or pay $50 more per month. The discount was apparently because it was in the basement but they were not able to remove the lock left there nor give us a discount . I went back and for 3 times and in the end had to pay $50 extra a month even though I placed a reservation ahead and was guaranteed the spot based on the fact no one checked the unit I was penalized. I was also called later to remove the lock from the first unit which was not mine

Rating:

4.0

I did experience difficulty accessing the loading bay doors (sliding glass doors where you back a 15-foot truck). I would have to prop the doors while I unloaded the truck because if they closed while I was outside, I had to go to another door to get back in. Otherwise, everything was good.

Rating:

5.0

Checking in on the app was unassisted, which made check in slow and frustrating.

Rating:

1.0

never moved in, never get responce from management and never recieved money back for confusing registration

Rating:

5.0

Sunny, Sanjay, Michael, Tanya, Patricia and many others have done a wonderful job at the Weston U-Haul location and really looked after everything for me since day 1. Much appreciated.

Rating:

4.0

Someone locked my locker and I was accused of leaving my lock on my unit when I had taken it home with me.

Rating:

5.0

My experience with U-Haul has been very satisfactory, I would use their services again with my eyes closed, thank you very much for your services and for being so attentive and organized

Rating:

5.0

Facility is well maintained and the staff friendly and helpful when needed

Rating:

5.0

I had a fantastic experience upon my arrival to rent a storage space and a cargo van. The young man at the counter (Michael -- I think was his name). He was extremely busy, but was calm under the pressure of a long line-up, was friendly, helpful and his bright smile never left his face.

Rating:

5.0

Overall experience at Stockyards has been great! Thank you.

Rating:

4.0

Thanks for your storage

Rating:

2.0

Facility is clean and well kept, but is poorly designed for a large storage needs. It would be perfect for smaller storage needs, but not something like large furniture or lots of items. Unfortunately, the loading docks are very limited, very busy, and inconvenient. The single elevator is very small and slow, making it difficult to move lots of items. The distance between the large storage units and loading dock can be far. If your storage needs are more limited, none of these concerns would be a real problem. Staff were helpful and the building is very clean. The after hours access was super easy.

Rating:

1.0

When we came to unload there were 2 uhaul trucks parked blocking the loading bay. We had to use the van loading area and could not back up so had to pick up everything and take it to our unit . escalators were filthy!

Rating:

5.0

The staff were exceptionally polite and helpful. I would definitely use UHaul again for my storage needs, and the purchase of moving supplies!

Rating:

1.0

Service elevator was broken. We could only use the small elevator. Once we got to our unit on the second floor it was still locked. Luckily the previous renter of the unit was on site and could unlock it for us. we then realized there was a 2ft by 2ft pillar in the middle of the unit. Why would we pay for a 5x10ft unit when its really only 5x8ft. We then had to move units again. The process took way long than it need to and was very inconvenient.

Rating:

3.0

I was told that to move out, I had to do it online and submit photos. I tried to do this but could not find my rental when logged into my account. I asked the office and was told that they moved me out on their end. I did not tell them that I was ready to be moved out, they just did it after I asked what the process was, and I still had 19 days left on my rental. So, be careful when moving out, that you no longer require the locker when inquiring about the move out process.

Rating:

5.0

Secure and well-lit with helpful staff

Rating:

5.0

Great !!! Staff and facilities are great. they really try hard to accommodate customers needs. 100% would purchase their services again.

Rating:

1.0

My entire experience has been pretty bad. First my room wasn't even booked when I booked it may 6 from Hamilton Barton n Nash locating. Then when I got there they gave me a room with a tiny door.. then I had to pay for a lock even though I was told it would be free.

Rating:

5.0

This is to confirm I dropped off the trailer at your Ethel Rd location yesterday Friday around 6pm. Also the licker you gave me is considerably smaller than advertised dur to a large building structural column taking up the center of the locker???

Rating:

4.0

The move in was a bit odd as I didn't realize there was a need to disarm the alarms and rearm them afterwards. This part of the access procedure should be better documented

Rating:

5.0

Super clean facility and very helpful staff! I used the storage facility for 10 months and didn’t have a single issue. It felt safe to leave my stuff lockup there.

Rating:

5.0

The unit rental was intended to be for no more than a year, which turned into 4 I believe, was always impressed with the facility and service provided. In the future if I need another rental unit I definitely will return. Our family definitely appreciates the care and safety our items had while at U-Haul Moving & Storage Of Stockyards District.

Rating:

4.0

The prices could be better but overall, it’s good with no contract or hidden fees. Insurance should be optional for short term rental. Very friendly staff.

Rating:

4.0

My auto pay is charged to my credit card every 24th of the month, but I'd had a security breach on my credit card so it was replaced. On calling the new card # in last week to U-Haul office the service rep. took new info fine but neglected to assign my locker # to the new card so the payment failed - another clerk called me informing my payment failed and then took my locker # and was able to take my payment immediately. I am not happy that the 1st service rep did not take the information properly and put my payment contract in jeopardy for my locker rental through no fault by me.

Rating:

2.0

Majority of the things we had in storage had to be thrown out due to water damage very important documents, memories and clothing destroyed.

Rating:

5.0

Tanya and her team give 1st class service,

Rating:

5.0

Really Amazing team !!!

Rating:

1.0

Booked storage unit online. Showed up and no storage unit was available. no other units of similar size available. Larger unit was available at a much higher monthly price, staff refused to discount the larger unit. Had an apartment's worth of stuff all packed up and was left with no storage unit because staff refused to pro use the larger available unit at the same price as the smaller one. The location should never have given me the unit or allowed me to book the unit and then they offered no help to rectify the situation.

Rating:

1.0

The facility it self is okay, BUT Uhaul have some policy that is not user friendly and needs some work to facilitate their customers better

Rating:

5.0

people are nice there, good experience

Rating:

5.0

Tanya and her team were always professional and helpful to me in the years I needed a locker. Thank you

Rating:

1.0

An access card would be much more accessible than a having to remember a code. I needed to ask staff for support every time I wanted to access my unit.

Rating:

5.0

I had problems and couldn’t pay my late fees but uhaul understood my problem and help me by me paying 25% of the outstanding bill. They talked to me without judgment and I truly thank them for that.

Rating:

5.0

Thank you for your services and thank you for your being so understanding regarding circumstances. Much appreciated

Rating:

5.0

Excellent and friendly staff. Thank you.

Rating:

4.0

I wish the late hour access had bigger elevators as I had trouble fitting in the bureau and then the bad frame.

Rating:

4.0

A bit expensive...

Rating:

3.0

Not enough parking or loading areas Not enough of the gray dollies for transporting from unit to car Rental truck I used to move out had no washer fluid and alignment was very much off

Rating:

2.0

Main reason for leaving was the rise in the monthly storage fees from when I initially signed up. Did the mobile pickup and dropoff for Uhaul and was not a pleasant experience. I wasted 45 minutes of my booked time at the beginning. I should have been informed that the process takes a long time then I would have started earlier. Same thing at the dropoff. It is a convenient service however its time consuming and this should be conveyed to clients.

Rating:

2.0

There was a confusion regarding my locker size. I got a locker smaller than expected. The staff mentioned conflicting information when I book in comparison to when I got the locker.

Rating:

2.0

I had a good enough experience with this facility until there was flooding and staff had to enter my storage unit to check for damages. They found none but changed the lock on the door. When I came back after a long time abroad, I was met with a very unprofessional staff member who left me waiting over an hour to get a new key for the new lock, but in the end they couldn't find it and I had to return on another date. This was inconvenient. Then, when I vacated my unit I did find water damage to boxes of books. The insurance policy is a long a tedious process which requires receipts for items I bought years ago.

Rating:

4.0

My experience at U-Haul was great. My belongings were safe and secure and I had easy access when needed. My only complaint is that when I originally booked my storage unit, the one I wanted was not available and I had no choice but to take a much larger unit and pay DOUBLE the price of the one I booked which was available online and the website let me complete the reservation - however when I arrived they said it wasn’t available and my only option was to take the 5x10 walk-in unit. The website should ACCURATELY reflect the inventory. I was not expecting to pay almost $200 per month when the one I reserved was $79

Rating:

5.0

Always there as you need them. Never failed me. Love the support and independence I have -with the people assets and service !!!

Rating:

1.0

I had to cancel and move on the spot. Unit 3040 should not be sold to customers at the price of an 8x4x8 because it is smaller than those dimensions.

Rating:

1.0

The storage unit I was given was not the dimensions I paid for. It wasn’t a rectangular shape and there was a column part of the wall that took up square footage that took up space meaning lost sq footage. The front desk and customer service rep couldn’t provide me with an alternate unit and I was forced to cancel. U-Haul should take not that unit 3040 feels like an afterthought and should not be sold to future customers at the price of a 8x4x8 unit.

Rating:

4.0

My only concern is when I called was not told that some units are on the top not walk in. I have never seen that before.

Rating:

5.0

I really appreciated how easy Tanya and the staff made it to move in and leave. I value how hard they work ecery to meet the needs of the client and make us feel welcome. Its because of that i stayed and paid for three plus years. They staff were exceptional at their jobs.

Rating:

5.0

Above and beyond customer service, great help when needed.

Rating:

5.0

Very good self storage I really recommend this place, staff very professional and friendly. Alarms and cameras everywhere so I felt safe there, just move out of the storage because we got a bigger house if wasn’t that will keep my stuff there for sure price as affordable for big storage Thanks

Rating:

4.0

I was satisfied with the storage but getting the Truck and auto transport was a big headache, even though I reserved them one month in advance they called me a day before my move that I had to drive 350 km my self to get the auto transport, they promised me they will wave 150$ not only they didn’t wave the 150 on the bill but also i paid 250$ for the fuel that i drove 700km to pick the auto transport.

Rating:

5.0

Perfect company, there was no lock ready in my unit despite checking in online in advance. Is the only thing.

Rating:

3.0

Storage and office hours were so limited to me it was absurd, why is it not open 24 hr? Multiple occasions where I had to stress out about having a uhaul overnight to keep my things because I couldn’t get into my locker.

Rating:

1.0

Unreachable staff; had to call multiple times to get someone on the phone; and even then it took multiple emails and phone calls to get one thing done; inconvenient for customers

Rating:

2.0

When I first rented my locker, I rented a truck with it. I discussed with the desk worker that I'd be returning at 11pm to move items to my locker and return the truck. When I arrived, I discovered the facility was closed and I couldn't gain access. This was not mentioned as a possibility beforehand by any member of staff. In order to resolve the issue, I had to contact a U-Haul representative from Texas to have my rental extended and had to spend money on an overnight parking space for the truck. The next day when I arrived, I found the locker I'd been assigned had a broken door. It was not and could not be closed due to the damage. I went to the office to request a different unit. I was told there no units of the same size available, but that I would be switched to a different locker at the same price of $89/m. When I received my bill, I discovered that was incorrect and I was being charged greater than $150/m. If I were informed of this initially, I would not have chosen that option. It took nearly two weeks for me to get in contact with a manager to correct the invoice. When I was finally able to contact a manager, I was told the price continuing onward would be $150/m. When I arrived to pay my bill the following month, I was charged greater than that amount. On this occasion, the desk worker put through the correct charge without much trouble on my end. However, that error should not have happened in the first place and I should not have had to reach out to the office to pay my bill when I had set up my account through the U-Haul app to be payable digitally. Additionally, the office area at 355 Weston Rd is not wheelchair accessible. Though there is a ramp to the door, it is not possible to open the door and exit the building while using a wheelchair. I have a dynamic disability, requiring differing mobility aids at different times and when I arrived in a wheelchair, I needed to request assistance from desk staff to open the door for me, reducing my dignity and independence, and leaving business unaligned with the Ontario Accessibility Standards and the Accessibility for Ontarians with Disabilities Act 2005. I hope you will review your staff training so they are aware of costs that will be put upon customers, and that you will review the discriminatory inaccessibility of your building so your business can align itself with provincial and federal standards. Thank you for providing me with this opportunity for feedback

Rating:

4.0

The first unit I attempted to move into (had reserved) had a blue liquid leaking from the adjoining unit. It also had a pipe that removed storage area that had not been noted in the reservation info (other units noted pillars in the unit). The staff were quick and helpful in assisting with securing a new unit for me. The service was very good. Access hours for loading dock access could be extended on Sundays. This is a major moving day for many and there were many other customers making use of the area on Sunday evening while I was there. Overall I was pleased and impressed with the facility.

Rating:

5.0

Great staff, give them a raise!

Rating:

1.0

Loading dock sliding doors were broken so me and my 80yr old father had to lug heavy stuff up sets of stairs, vary unhappy about this

Rating:

5.0

I love storing my things in this facility! Always clean, well lit and accessible. The staff have always been friendly and helpful

Rating:

1.0

I went 3 times to the U-Haul store, on Weston Road, in Toronto, to know and rent a storage. The attendant showed me the options and for my need the ideal size was 5'x7', $ 84.95 per month. As I did not have the desired size available at that time, I checked it on the internet until an availability appeared and booked it. On Saturday, April 29, I went to the store to make the deal. We confirmed again the information, size, model and values and made the payment. After everything was done, I went to the storage to see the location, on the way we found the employee who attended us initially and he accompanied us, when he arrived there was an employee cleaning and we thought it was strange, because our storage would be at the top and they said it was the bottom one, the smallest. Then all my annoyance began, because they wanted to convince me that it was the same storage, that it had the same storage size!! What do you mean? No one is stupid, of course it was not the same size, it was the smallest, 5'x5', and they tried to convince me and say that it was 5x5x5 and not 5x5x8, at no time of the 3 times I was at U-Haul they told me these differences, they showed me only 5x7 and 5x5, This is a deception, misleading advertising from U-Haul, I have the photos here of the storages that you have on display in the stores. Anyway, I went back to the office and talked to the manager, who just didn't care about the unpleasant situation I went through and the wrong information that the employees gave me too, and she just told me that that size of storage has not been available for a long time!! Unfortunate!! So why did it appear on the availability website? I made the reservation!! And if I wasn't available, why didn't they inform me when I got there? And on top of that they tried to convince me that I was wrong?? Did they fool me? Of course I canceled everything and I am very disappointed with U-Haul's service.

Rating:

5.0

Access code often didn’t work but staff were helpful.

Rating:

5.0

I stored my furniture and items here for a year and a half. It was so convenient, very well kept and safe place. I chose the temperature controlled units and it was great because I had no damage to my items, and it made moving items in and out (on many occasions) easy for myself and others helping me move. Highly recommend !

Rating:

4.0

Not enough parking always had elevator problems, a few of the dark colored girls were rude.

Rating:

5.0

Very clean. Friendly and helpful staff.

Rating:

5.0

The staff was very friendly and attentive to my needs and they were very professional and they welcome you with great admiration.

Rating:

5.0

A very stressful move day for me. A glitch with my reservation that could have been disastrous, was handled courteously, expertly and to my satisfaction.

Rating:

5.0

Several times I couldn’t get into the bay because a Uhaul pickup truck was parked in there. The sliding doors didn’t work and it was extremely hard to move out some of my stuff through the door (once I was lucky that a staff member was there and they helped me).

Rating:

5.0

Super satisfactory

Rating:

1.0

My experience at this location was abysmally disappointing enough to swear of U-Haul for any future consideration and compels me to warn any friends from ever using your company again. Over many years, I have utilized your rental vehicles, but this 14 month locker rental has me rethinking. Upon every attempt to acquire the attention of your service people at this location, I've had to wait un unimpressive amount of time. Yet behind the large, so-called "one way" mirror that leads to the back room, I could always see the employees chatting among themselves, sometime typing away on their phones before acknowledging me waiting patiently for their service. And when they finally did come into play, they'd walk to the desk, even if I was all alone waiting and simply bleat "NEXT!" Purely unacceptable customer service. Lastly, your policy of non-refundable payment on a prorated basis sickens me, I paid $200 for 2 days of storage for the month of December. You should prorate a refund for days unused. Sickening that you don't when your competitors do. I'm happy to tell you that I will never use U-Haul again and will overtly go out of my way to dissuade friends from using U-Haul. Please feel free to call me for further complaint. Sincerely, Brenn Seldon 647-993-0851

Rating:

4.0

Everything went really well with the uhaul truck rental - no complaints there. My only issue was I reserved a certain storage unit that when I arrived on site to finalize was no longer available….so i had to rent a larger more expensive storage unit after much time spent in the office working to sort this out. Not sure what happened there but the process caused delays with our move that was a bit frustrating. Moving our things into the storage unit went very smoothly.

Rating:

5.0

Great staff, clean facilities great experience.

Rating:

4.0

You should have more than an average 2 agents in the office The line up is too long

Rating:

5.0

I’ve been a customer for over 3 years for storage, and rented multiple trucks, vans and U-boxes over that time. The staff have ALWAYS been patient, friendly, accommodating and supportive - I’ve seen that with other customers too. I really appreciate how the processes are evolving to be more self-sufficient (from rentals to storage booking), and I am more than happy with my UHaul experience.

Rating:

4.0

Access hours are really terrible. The loading dock should not be closed by 5 on any day, especially the weekend. Uhaul’s saving grace is that they have great staff.

Rating:

3.0

Closes too early Lines too long Hard to get on the phone

Rating:

5.0

Was good people there thanks

Rating:

2.0

- We were given an elevated unit (without warning or justification) when in fact our reservation was for a floor accessible unit - Only after we asked to cancel our contract we were given an at level unit, but smaller - No freight elevator in service! - Long waiting time at customer service

Rating:

1.0

I was forced to pay for a larger storage space even though I had reserved a small one because this location seems to prioritize walk-ins over reservations and "ran out" of smaller storage spaces. The staff was extremely unhelpful, unaccommodating and rude. I would not recommend this U-haul facility to anyone.

Rating:

4.0

The elevator was broken,the other one was too small. Special thanks to Tanya Bryan,she did a great job in my check in and check out, she's simply the best. Robert

Rating:

2.0

Facilities were great but general manager was less than professional and helpful. Also loading dock doors locked after hours making use less than possible with 15’ and larger trucks.

Rating:

5.0

Excellent

Rating:

3.0

I was pretty disappointed with the dimensions and location of the locker (ie not at ground level and very awkward to pack). I rented a 5x5x8 locker and it is not that size. I had to store a queen size bed, which is heavy, but not rigid. The bed does not fit neatly within the locker due to the smaller dimensions and I had to lift it up to the second level up some risky moveable steps. Because the door was not 5 feet across, the interior dimensions not 5 feet across and the locker was almost 6 feet above ground level, it was extremely difficult to put my bed in there. Because I had to store my bed on an angle in the locker, I will not be able to store much more of my stuff in there. It is what it is. Place is very clean (although the rodent trap in there makes me a bit nervous - hopefully nothing dies in there and stinks up my mattress and the small amount of clothing I was able to store); staff is nice and friendly; the facility seems secure. I'll still rent trailers and stuff from UHaul, but I probably won't store stuff there anymore.

Rating:

4.0

Late fees should be disclosed and the option to set automatic payment should be asked to the customer

Rating:

5.0

Excellent experience with the staff. The girl took me to the storage and showed me around in person. She gave me clear instructions. The hallway, the elevator, and the storage room are well maintained. The entire storage building is well designed to every detail.

Rating:

1.0

There's no level of accountability from uhaul. They somehow messed up at every interaction I ad with them: truck being late, rental equipment not being available, passcode for after hours access not working after being set up, being charged for a second day of rental due to not being able to store my items in the storage unit since the password they gave me was wrong and having nowhere to go (I was told I wouldn't be). After all this I was told it's my fault for sleeping in the truck nearby instead of spending money on a hotel, I was told to "figure it out" when calling for support about my passcode for after hours access not working (they set up the wrong one instead of using my phone number). Nobody there really cares about you as a customer or even a human being for that matter. But the staff at the location was nice and friendly though. Rent at a nearby warehouse.

Rating:

5.0

Tania has a great crew. They all demonstrated a willingness to make my experience a very positive one. And then they did so by providing solutions that actually worked. I really felt like they wanted to help and was very happy they made it work for me. Thanks to Tania Kim, Michael, and Sharlise(?) the lift driver. Great crew.

Rating:

2.0

I had the worst experience with Uhaul Storage from day 1. Customer service is absolutely horrible, just trying to get in touch with an agent is impossible. All my things were damaged in a flood caused by Uhaul and even then was I treated very badly. I would never do anything related to Uhaul ever again

Rating:

5.0

Great facilities and service. Thanks LC

Rating:

1.0

Rep “sold” me a unit explaining that it was the expected size and even showed me in person the sample unit in the showroom, we agreed to go ahead. He gave me a price, I did not check, started the billing cycle and he proceeded to charge my card. Then a couple days later we brought our boxes up only to find that 40% of the unit was inaccessible due to concrete bulk head and roll up door interior. We wasted days and hired help having to relocate to another unit, promised to be the same price. AFTER we relocated all our stuff they automatically charged me more saying “well it’s a bigger unit” without agreeing with me first. AGAIN wasted a week and had to hire help again to come and remove everything as it was not in our budget and frankly the service was horrible. Staff would stand by with a blank look while the elevator didn’t work, and said we had to walk around the building to get them to find help at the front desk, all while she was standing there doing nothing holding a radio and a mobile phone. Doing nothing. Wandering around checking her phone doing who knows what but defo not customer service. I’ve never had such bad service anywhere. Wasted at least $300 on nothing and 10 days of redundant service and waste precious time trying to move house - setting me back at least 2 weeks timeline besides the wasted money. Total waste of my money and time. I’ll be making the same complaint public on Google and BBB.

Rating:

3.0

Over the course of eleven months, my locker experienced two floods. The first time, my locker was moved to another location **on the same basement floor**. It was bizarre, since that didn't fix the issue. Two months later, my locker was flooded. Again. With sewage. It was awful. I lost a few boxes. The management did not offer to compensate me, or to move me to a locker that would be less prone to flooding. The flood issue has been subsequently fixed (so they say), but I would not recommend this storage facility.

Rating:

5.0

Words cannot express how thankful and grateful I am for the people that work at this location. Most especially the manager Tanya. Thank you for your patience understanding and kindness. Thank you to everyone that i came in contact with here at 355 weston road. I thank you from the bottom of my heart. May you be blessed in your journey!

Rating:

3.0

The first time around the experience was great! The second time around we found we had to wait a bit because the sliding doors were not open we ask two times the first time around and then when we went to go grab our things to give them time to open to get to our truck the doors were still not open. I had to go to the front desk to ask again. Overall I enjoyed my experience there and they kept my items safe when I needed. I would recommend uhaul and storage again.

Rating:

3.0

Some of my items got wet and some of them even developed mould while in storage. Other than that, it was a good experience. Thank you.

Rating:

5.0

Donna and Kim at Stockyards made a very difficult move a truly wonderful experience. I regret that I didn't ask all of the staff who I dealt with for their names because they were all great. I had a very positive experience from the moment I walked in the door and it continued until I left. At every turn I was treated with, not only respect and consideration, but they were so, professional, such decent people, and so kind to a customer who needed help. And they did it with a beautiful smile, laughter, and such sweet kindness that I will never forget it. Never. U-Haul has set the standard for excellence in customer service and I am a very, very happy and satisfied customer. It was so nice to deal with real people and not an online form. Thanks, Kim and thanks Donna for making what could have been a nightmare into a sweet dream instead. I really, really felt that they actually cared. Bravo and thanks, again.

Rating:

3.0

Hours of access are not consistent or well.communicated. Never received free first month with rental of uhaul truck. Felt a little scammed.

Rating:

5.0

Best uhaul facility I have seen

Rating:

5.0

A big thank you to Tanya, she is so good at her job, and incredibly helpful as well.

Rating:

1.0

Worst storage space. Flood damaged my belongings staff was so rude

Rating:

3.0

I ended up not storing with U-Haul because the only available unit in the size I needed was only accessible by using a step ladder which made me feel unsafe. I canceled my unit after seeing and trying the step ladder.

Rating:

4.0

I was moved from an existing unit to a larger size as one became available that was better suited to my storage needs. Tanya Bryan was very helpful under the unforeseen circumstances which made the move necessary and timely. Tanya went above and beyond the call of duty to ensure that we had all the assistance we needed to make the move seamless.

Rating:

2.0

Within the first 48 hrs of moving my belongings into your facility I received a notice that my unit which is on the top floor may have flood damage.

Rating:

4.0

At this location, not bad. Should have my lock in the locker like they said id get but afterwards they gave me one so that was ok. I booked a truck to the Parliament location in Toronto and my truck wasn't ready, there were none available. I got sent to the East York location..i wish everything was more prepared I had to do some moving in the west.

Rating:

5.0

Excellent price

Rating:

1.0

I’ve used uhaul for two long haul moves and paid thousands of dollars to them in the past month. Uhauls booking system is filled with errors and misscommunications. Both of my moves where very stressful (naturally) and having uhaul representatives not able to find my reservation to assist me/ reservations not being properly connected caused a domino effect of problems . There was an internal system error that delayed my move by a day. I ended up finding a hotel to sleep in for the night and paying extra unplanned costs. Calling the main uhaul number I am being transferred to different folks who aren’t able or willing to help me in my dispute. I was informed that even though an internal error caused this issue I would need to speak to the general manager of Toronto to settle my dispute. When she called me from +1 (416) 335-1260 she said her name was Karen. Her demeanour was very defensive and rude. She hung up on me, when I called back I spoke to a person named Donna who left me on hold for an hour of complete silence and never called back Every in-person interaction I’ve had with uhaul customer service at Stockyards location has been great - calling in for assistance to the main uhaul number has been a nightmare. I am left with the impression that because I already paid my rental fees there is no real interest in assisting me Very appreciated of the folks in person at the location to assist. They were amazing help along the way - But I am very disappointed and sad to say the least about Uhauls system for following up post-move to settle disputes. Because of this I am left with a poor experience and do not feel valued as a customer

Rating:

3.0

The main problem I had using this service was that you did not accept visa debit for online payment. This made paying for my storage unit a complete hassle and waste of time. Multiple times I had to take time off work and go out of my way to pay for my storage unit in person rather than online or on the phone. I personally wouldn’t recommend your service to anyone who chooses to pay with visa debit opposed to a credit card. If you fix those issue I would though.

Rating:

2.0

When I called specifically told them that I needed a unit to put a Queen size bedroom set they reserved a 5 by 5 by 5 it were a small box that could not even put my dresser. So when I went to check in I asked the lady at the desk if it would be big enough to hold my queen size bedroom so she took me to show me the size that they reserved on phone ,it were not what I needed so she gave me the bigger size a 5by 6by 7 but it too small. I think they should educate there employees of the sizes appropriately for customers description. Also there were not enough moving cart for a search a big and well known facility. There were only 4 carts and numerous people were moving. The alarm keeping on going off when using the elevator even when you put the code. Also there were no one to assist you at the facility everyone is at the office only one person at the front desk the to help the customers and we had to wait about an hour to get help another person, while customers coming and going because of the long wait time.

Rating:

5.0

Tanya (the Manager at the Stockyards location) is excellent. Anytime I had an issue or concern she handled it immediately, to my satisfaction and ensured that I felt like a valued customer. She is organized, helpful, able to remain calm but firm when dealing with difficult people or situations and an absolute asset to the uhaul brand. She deserves to be recognized by uhaul for all her hard work. I will highly recommend the facility to anyone looking for storage.

Rating:

1.0

my access code was blocked by mistake. i asked for 2/4 hour access to storage unit and didn't get it. the truck did not have dolly and blankets in the truck which i also paid for. I had a discount code of $50 and the front desk did not know how to add it on.

Rating:

4.0

Even though I had made an online reservation, when I arrived, I was told the unit was not available, with walk-ins given priority. Fortunately, another similar size unit was available. It worked out, as the unit I thought I was getting needed a ladder to access it and we had several heavy pieces of furniture. Parking was confusing but ultimately manageable. I think the U-haul website should mention that some lockers are accessible only by a ladder and should also mention that walk-ins are honoured over reservations. Other than those two suggestions, this particular site is very, very nice and I would recommend it to others.

Rating:

5.0

All the staff were exceptional and friendly. Give them all a raise

Rating:

1.0

U haul Toronto weston road location : very poor customer experience, the staff is super unfriendly, barely answering the questions, not smiling at all, looking super mal and annoyed if you dare asking a question. also , the area where you are supposed to unload the truck is SUPER TIGHT , getting into the warehouse was a headache, there is barely enough room for a car. The cart are super small very very poor experience,

Rating:

4.0

The toilet is a big mess and not clean beside there is only one for women and men for all the clients, i recommend to make at least 2 washrooms and schedule a daily cleaning service for them under close supervision. I want to take the opportunity to thank Mr. Sunny for all his help, i highly appreciated his advices, info, and follow up to make sure i am comfortable.

Rating:

5.0

Staff are super nice and helpful

Rating:

3.0

Would love to give a higher rating, but.. I booked online on the 25th of October, for a move-in date on the 26th. I figured I have all day of the 26th *as is convenient for me* to store my belongings.. makes sense right? I received a voicemail on the 26th at 3pm from staff saying that they assume I've moved out and will be cancelling my storage unit. WUT? So I called back within 10 min saying, no, please leave my unit for me I just haven't had the time to come and bring my belongings yet and I've only just booked the unit the night before! I would probably be there later that evening, as I understand storage access hours are until 10pm. They said no problem. I get to the facility at 7:30pm with a truck full of my things, only to find that my access code is denied as well as there is no lock for the unit I booked. I can't talk to anyone about remedying the situation because office is closed, and head office (although available) obviously can't help get me in to my unit. So I have to go back home and unload everything that I had loaded up, just so I could repeat the process the next day when office opens. Frustrating obviously. Either your online booking system has some bugs, or the girl I talked to on the phone that afternoon didn't do her job. I would like to say though that the staff member who helped me get in on the morning of the 27th (and had served me in the past for other services) was lovely, and this woman deserves a raise.

Rating:

3.0

Staff are very laiser faire about everything, frequently no one is behind the desk. Alarm system is not working properly most times.

Rating:

5.0

In regard to question number 6. It’s very clean from one perspective but the other perspective it isn’t. The mop head is extremely musty. When using the mop the whole place would end up smelling musty. Would highly recommend getting a fox washing machine and dryer to wash and change the mop heads out or just put a new mop head on every 3-4 weeks. Also after using the mop store it upside down so it can dry, don’t leave it in the bucket (can’t dry in the bucket). Overall, customer service, access, security was great, thanks so much!

Rating:

2.0

My stuff got some bad smell from the rat poison placed in the Uhaul storage. Also the manager is unprofessional and screamed at me just for using the garbage bin for regular waste. She was very disrespectful, and makes the whole experience terrible.

Rating:

5.0

The storage is really clean. And Manager, she is awesome and very helpful. 100% recommend this place to my friends.

Rating:

1.0

My storage unit was slanted. I didnt receive the full 5x5x8 because of this. You should do a walk through with the customer when they rent the unit. I wasnt loading it until after hours and didnt take a look at the unit until then. Since I loaded after hours there was nothing I could do, no staff to contact. I had to throw out a bunch of my furniture. I will never be using Uhaul for anything ever again.

Rating:

5.0

Best location I have ever dealt with in 40 years!

Rating:

5.0

The storage unit was clean and big enough for my stuff to be stowed comfortably. The whole of storage building is clean, well lit and inviting. The front desk staff service was a bit slow when we first went to rent the storage when even we were just about 4 to 5 people in line. Apart from that staff were very helpful and professional. Thank you.

Rating:

1.0

there were customers moving out blocking the docks and the driveway which made our moving out delayed over an hour. Your office employees did not deal with those rude customers and let them park their truck in the driveway anyway. They were also using all the building moving equipment and hoarding the elevator for themselves. You need to put up instruction rules on the use of the facility and not allow people like to act this way. We pay movers by the hour and this was a waste of my time and money. If you fine those rude customers they will stop acting this way but ignoring this behaviour will make you lose customers like me.

Rating:

5.0

Very kind and hard working staff, but they are under staffed some days and I see long line ups of very frustrated customers. Fix this!!

Rating:

5.0

Tanks you.

Rating:

5.0

Thanks guys.You are awesome.

Rating:

3.0

Customer service is extremely slow. It’s difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.

Rating:

3.0

Had a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all—I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn’t any of the size I wanted. I had to get a bigger unit and pay way more which I wasn’t impressed with whatsoever… but I didn’t have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people—the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.

Rating:

5.0

I was always surprised at how easy everything was — from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.

Rating:

5.0

Very good. Sonny was very helpful on move out day.

Rating:

5.0