Customer Reviews for U-Haul Moving & Storage of Stoney Creek

Rating:

5.0

Staff at the Centennial location are excellent, very helpful

Rating:

5.0

Great customer service

Rating:

5.0

A wonderful suprise. Brand new building, drive in to unload. Person inside took us to the locker. Spotless in side and out. Trolleys to use inside the building. An awesome experience

Rating:

5.0

All was wonderful.

Rating:

5.0

Not much ,everything you need is right there.

Rating:

4.0

I only rented one dolly and I have been charged for two , please refund the same

Rating:

1.0

No Commenet

Rating:

3.0

Later the day of my trailer installation the blinker on my vehicle stopped working along with the emergency lights. I was let on hold for 26 minutes waiting for a person to assist over the phone, I will continue the review after I see the hitch person, tomorrow morning,

Rating:

1.0

I rented a truck and trailer from this location. The employees hooked up the trailer to the truck and I picked up the truck and trailer already connected. I drove to the location to load up the car. When attempting to load the car, the car was halfway up the ramps and the trailer flew off the ball hitch into the tailgate of the truck. There were 2 witnesses with me when it happened. I immediately put the trailer back on the hitch and drove the truck and trailer straight back to the u haul location. Because I didn’t buy the accident and damage waiver I got an invoice for $1800 when this damage was not my fault. I cannot be held responsible when I did not hook up the trailer. A U-Haul employee at this location hooked up the trailer for me. I called the location and the manager was very rude and not helpful. I will be going to a lawyer and taking this matter to court as this is an employee error and I will not be held accountable.

Rating:

5.0

Customer service was great...a much better experience here, as opposed to the location on Barton and Nash, when I rented equipment last year...the young guys working here were friendly and courteous.

Rating:

5.0

It was a great experience. So clean and always helpful staff. I would definitely recommend it to friends! Donate section was also a great idea!!

Rating:

2.0

Clean up the oil spill on the uhaul property pavement is a bare minimum

Rating:

5.0

Mrs Paquette from Hamilton Ontario .She was so nice and a patience to explain everthink to me .She deserve a raise $ 100 percent I hope you guys appreciated what you go as awesome worker in retail. Claudette Gallant and Lisette Wilson

Rating:

3.0

Trailer door roller came of the track. My belongings were stuck in there for over 3 hours whike imwaoted for roadside. Put me behind schedule. I had people standing around waiting the whole time. I asked for a small discount and was told they don't do that for broken rollers. First time using uhaul not impressed.

Rating:

5.0

You need more staff! When you walk into your location you should have staff at the front desk

Rating:

5.0

Premium facility and service. Very efficient and professional.

Rating:

5.0

Michelle and her employees are always very helpful and great to work with. I have returned to this location at least a dozen times.

Rating:

5.0

The employee Jason was do knowledgeable and helpful!!

Rating:

5.0

Excellent customer service

Rating:

1.0

While the majority of our experience was above average, the closing of our account did not go without a hitch. We moved our belongings out on Friday, March 21 and went into the office to close the account. However something in your system did not stick. I watched your employee add a message to our account that we had moved out and think she said that the account would be fully closed after the unit was inspected. Fortunately she also removed the automatic payment option. On March 26, we were invoiced for another month. After a fairly long phone call, this was resolved and the account is now closed. However the incident was a bit disconcerting. Ironically I went into the office on the Friday because I wanted to ensure the closing went smoothly and because I was a bit uncomfortable leaving my access card in an unlocked unit and closing the account online. As I said before though, aside from this hitch our overall experience was positive.

Rating:

5.0

Smooth rental process, clear instructions, clean and well-maintained facility

Rating:

5.0

Everything was handled in a professional friendly manner.

Rating:

5.0

Nice staff.

Rating:

5.0

The ladies at the upper centennial parkway location were knowledgeable thorough and friendly I would visit this location again and tell my friends

Rating:

5.0

Outside of truck was dirty, was not washed since last rental. Inside was clean. Make sure outside is washed. Check in and return were quick, and staff was friendly and informative.

Rating:

5.0

I would like to take this opportunity to thank the staff especially Justin who took the time to answer all my questions in a knowledgeable, friendly, manner. He was able to find a solution to accommodate my specific needs. The whole experience from renting the truck to getting the storage unit was handled very professionally.

Rating:

5.0

I had all my things in storage for 6 months. Facility is very clean, easy access after hours and i felt safe after hours as well. The staff is friendly and very helpful

Rating:

5.0

Michelle and her staff are awesome from start to finish!

Rating:

3.0

Lengthy app process when arriving back at the location. Makes the process time consuming after a move. Didn’t have the app, was told to get the app. If I didn’t want to do the app, then what? I wasn’t given options or suggestions to make me feel more comfortable. I also forgot the dolly at home and came back the next morning at 7am and was stilled charged for it, after leaving a half tank of gas in the vehicle.

Rating:

1.0

It took 45 minutes waiting to return a small trailer. The trailers were blocked for pickup with 8 uhaul trucks. No organization to pickup or drop off rental equipment. I have never seen this type of shit show at any uhaul location. It was a first time for me

Rating:

5.0

Trailer was very bouncy empty.

Rating:

4.0

Once again quick, friendly and patient customer service by Rachel. She always strives to make my experience at this location a pleasant one and she did so again today. She is definately an asset to U-Haul.

Rating:

5.0

The clerk who helped me was fantastic. She is a gem, you dont get great employees like that often. Tell her good luck in school this fall

Rating:

5.0

Clair was awesome and such a hard worker...

Rating:

5.0

Great experience, no complaints. The gentlemen at the counter was pleasant and courteous. The return was seamless, the young lady was very professional and extremely nice. Would definitely come back.

Rating:

5.0

Trailer had to be cleaned of 2 inches of snow

Rating:

5.0

Truck was in good shape. Lady at the front desk was top notch.

Rating:

5.0

The staff is made up only of friendly, hard working, down to earth people. As I recall they are a family and they make me feel like I am a part of that family. Everything is explained, no matter how many questions are asked, they are answered politely and in its entirety.

Rating:

5.0

Vehicle had just over 1/8 tank of fuel. It would have been appreciated if there was at least 1/4 tank, especially as it was in winter. Gauges are in mph/miles.

Rating:

5.0

Great services

Rating:

5.0

Great service

Rating:

5.0

Clare was excellent!!!

Rating:

1.0

The location was not clean and was really slushy after the snow..adding to that the gas indicator was above the given mark and charged an extra amount for the gas..

Rating:

5.0

na

Rating:

5.0

Customer service was great. Loved the text n email reminders and the option to check in ahead of time.

Rating:

5.0

Send link to return thru text as you do prior to driving off the lot with rental.

Rating:

5.0

Great staff and service.

Rating:

5.0

Everything I expected was seen and experienced when I rented the truck. The stuff were super friendly and helpful.

Rating:

5.0

All the staff were wonderful. The gentleman that helped me once I returned the truck was very kind and efficient. I believe his name is Ryan. I returned the truck earlier than expected. He was working there at 3:30pm. He is very good at his job.

Rating:

5.0

Excellent experience with everything , simple fast no bull , thank you

Rating:

5.0

Excellent staff Everyone was so helpful. I highly recommend this location

Rating:

5.0

Nothing, service was exelent and fast

Rating:

5.0

I was very satisfied with truck and service.

Rating:

3.0

Never told the hour it had to be back by. Thought it was 2 day to end of day. Norton to the hour.

Rating:

5.0

Great experience. The storage facilities are clean. Easy access. Excellent customer service. Thank you.

Rating:

5.0

Staff in Stoney Creek went above and beyond to help me out in a very stressful situation.

Rating:

5.0

👍🏻

Rating:

5.0

The staff were very supportive and attentive in explaining the rental process. Thank you for the work you do.

Rating:

3.0

Having been to other U-haul locations and the keys are in a lock box. The instruction in the app on this location is not too specific. The instruction in the app should be improved - to find the key to the truck should be "backdoor of the truck" instead of just "backdoor" or "You can find the key inside the back of the truck. To get the key, unlock the combination lock by using the combination below." I wasted 30 mins to look for the key and have to make a call to their customer service. I ordered an appliance trolley knowing the we are hauling heavy items, but there is no trolley, unfortunately, our pick up time is early in the morning and the store is still closed. At the end, we were able to do a refund for the trolley, but it would have saved our bodies from back breaking heavy lifting if they delivered what was ordered.

Rating:

4.0

The young lady who helped us when we returned the truck was so charming and helpful! She was extremely pleasant and was a pleasure to deal with.

Rating:

3.0

Please ensure the fuel is at the exact amount stated. Advised that it was at a quarter tank and when I operated it was at 31 miles to empty. I had to fill it up right away.

Rating:

5.0

Great customer service. Friendly and efficient

Rating:

5.0

Fabulous place and everyone is so helpful. There was a blond haired guy there that helped me every time I came in with boxes, tape and then helping me pick and book the storage that was right for me. The storage unit was clean, easily accessible, and had a lock included. You won’t regret using this location!

Rating:

4.0

Ryan did a great job. He managed to remove two broken bolts, re tapped and cleaned the captive nut locks in the frame and satisfactorily installed the hitch, great job Ryan..

Rating:

5.0

thank you , Justin went above and beyond. I had a great experience

Rating:

5.0

I was so impressed by the helpfulness of the staff member assisting me (I wish I had gotten his name!). I had set up a rental through the app but it had disappeared. It was a much better experience in person! I was shown samples of the unit sizes (I ended up upgrading a size) and was shown where our unit was located and how to access it which was so helpful. The building and the unit were impeccably clean and I was amazed by the quality of the facility and the customer service!!

Rating:

5.0

Absolutely nothing I’m very pleased with you service

Rating:

4.0

Excellent service

Rating:

5.0

Everyone I dealt with during my storage experience was very helpful, super friendly, and pleasant to deal with. Moving to a new town is very stressful and the folks at U-Haul were one of the easier parts. I would highly recommend this location. It’s much appreciated. Thank you all.

Rating:

5.0

Very well built and easy to use facility. I love the u- haul incentives. Thanks a lot

Rating:

5.0

The people at uhaul in this location made this a great experience, they were always extremely helpful and went above and beyond to make things right, if I ever need to use uhaul again in the future I would definitely be back to this location, thanks again to all that work at this location

Rating:

4.0

Very friendly and helpful staff. Renting the unit was a breeze cause of the professionalism of the staff! Thanks to everyone i dealt with!

Rating:

5.0

The staff were extremely helpful, especially when I decided the day of to change the size of my unit. Very accommodating. A free month was a real bonus!

Rating:

4.0

Need a arm and disarm swipe unit at back entrance

Rating:

5.0

Thanks Michelle

Rating:

2.0

No carts. Units are very dorty and not maintained.

Rating:

3.0

The locker was dirty and the light bull broken when I was assigned it.

Rating:

5.0

I loved the place the staff are excellent

Rating:

5.0

All wad very good staff was very helpful and pleasant I will be renting again thank you George

Rating:

5.0

Smooth and easy. Great staff

Rating:

5.0

The people at this uhaul went above and beyond to help me out, including the manager, I would strongly recommend using this location to anyone

Rating:

3.0

I had difficulty accessing the new building. Had to wait half an hour before a staff person would answer my question. The manager left the poor guy there by himself and he was so flustered. If he would have taken a breath and just answered my question, I could have been inside in less than a minute. But no, I waited for half an hour in line. Horrible experience. Let's hope I don't need any help again.

Rating:

3.0

I have only been there a couple weeks, so far so good

Rating:

5.0

great staff, a pleasure to work with them

Rating:

5.0

The young lady who helped me on site was bright, very professional, informative, helpful and really knew her stuff. The two people I talked to on the phone at U-Hauls general phone number to get a U-Box move quote were, in comparison, the dead opposite: incredibly rude and unhelpful. Pretty shocking.

Rating:

1.0

Terrible experience. Under construction the entire time. No access to my unit. Dealt with attitude when asked for solutions to the issues.

Rating:

5.0

Michelle and every staff member I met were very friendly and helpful. I would absolutely recommend this company.

Rating:

5.0

Received a month free storage offer with truck rental. I used the offer and moved out before the month ended. The staff wanted to charge me an additional month even though I was moving out before the free month ended. There was some mis communication regarding the guidelines pertaining to the free month. In the future I would suggest that the costumer is made aware of one month free minimum two months of storage and then charge the customer immediately for the second month.I think that would be helpful. All in all the staff (I think the assistant manager and another brunette young lady) handled the situation professionally . They were in Contact with the G.M and made a long time U-Haul customer feel valued on how they handled the situation. I appreciate that. Great Job

Rating:

3.0

There was a little miscommunication during my transaction it could be improved.Staff stated that my payment could just be automatically processed in my credit card but then sent me letter that I have missed my payment and asked my additional payment.Also they gave me a storage that was already occupied and had to move in the system and my things around which was a hassle.Please train your staff well.

Rating:

5.0

Helpful, friendly staff

Rating:

5.0

The staff was very helpful & friendly. They made me feel very comfortable knowing my belongings would be stored securely. I would definitely use their services again.

Rating:

5.0

Girl at the counter was very helpful

Rating:

1.0

Overpriced

Rating:

2.0

Security gate was stuck open for months last winter and then removed entirely. Price increased several times during my rental period. Snow was frozen and not shoveled in front of the door to my inside unit and I could not open the door. A second lock was placed on my unit, without informing me, “for more security, as break ins were becoming more frequent”. When I found the second lock, it was after office hours and I could not access my unit. Drywall in unit had holes and found large amounts of rodent droppings when moving out.

Rating:

4.0

Excellent experience.

Rating:

5.0

Justin was wonderful. His patience and commitment to ensure I was a satisfied customer was noteworthy. I appreciate his service delivery.

Rating:

4.0

my unit did not have a light bulb installed. When I asked about it, I was told there would be a fee to replace it. I choose not the pay the fee and it was too high up for me to install a bulb. That was my only criticism.

Rating:

5.0

Amazing crew … a HUGE thanks to the ladies that assisted us during these very exciting times while our family transitioned to our new home. Thank you for all your advice

Rating:

5.0

Not much more I can add so far everything has been great.

Rating:

4.0

The staff was helpful and corrected any problems or anything that I needed with regard to the storage or truck or trailer rental quickly. I had the storage for over five years. I will contact this site again when I need to rent again

Rating:

4.0

Very convenient, and saves me time and space in my moving in and out! Always a loyal customer here🥰

Rating:

5.0

Super lovely manager who helped

Rating:

5.0

Great newer cargo vans….just found time consuming when picking up To pic/video. Every little possible defect . Returning was easier, place was packed with people returning/picking up equipment and when I arrived the staff had been notified by another U-Haul dealer I had booked storage with informing themI was running behind but would be there shortly and just asked for my truck key and said I was good to go. Thx

Rating:

5.0

Entrance side to facility is not secure as it opens 24 hours. Their must be barrier which can be accessible with password.

Rating:

5.0

Great service and great management, out of all locations this one is best!

Rating:

5.0

Always friendly, knowledgeable and helpful at the Stoney creek mountain location. Definitely takes some stress off during a move. Thank you

Rating:

5.0

Very friendly and helpful stuff I would definitely recommend to a friend .Thank you :)

Rating:

4.0

I always use Uhaul in all my moving and big stuff to dump.

Rating:

5.0

I always like dealing with the girl who helped me out. She is very personable and helpful.

Rating:

5.0

I just want to say that Michelle and her family helped me out a lot with srorage and vehicle rentals.

Rating:

5.0

We love Michelle and her staff ☺️ Best service is their top priority. That is why we are happy with our experience with them.

Rating:

5.0

Justin was super friendly and helpful!

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

I can't say enough about Michelle and her brother, their service and customer care were over and above what they had to do for me. 💯% satisfaction.

Rating:

4.0

Wouldn’t hurt to have yard people go around daily to the storage units and sweep up the broken glass

Rating:

5.0

Very clean and helpful stuff very pleased.!

Rating:

4.0

Staff is excellent, tried to assist my needs. Very accommodating. I require a 10X10 at ground level but none are available (at multiple locations). Willing to take 2 5X10s. Booked 1 5X1, Hoping something becomes available soon.

Rating:

1.0

For the sizes of the storage units, the monthly charge was to much and the increased rent was over the top... Doesn't make sense to rent a unit at the prices after increases... The competition has better pricing and price guaranty...

Rating:

5.0

Very knowledgeable friendly and accommodating staff. Extremely helpful

Rating:

5.0

I was storing my boat. I was happy with everything

Rating:

5.0

Great place to deal with

Rating:

5.0

Everything from renting the storage unit, to accessing it at our convenience to moving our items out was very easy which is appreciated during a hectic, stressful time. We are now renting the moving truck through you!

Rating:

5.0

Great support from the staff. Very knowledgeable and fill in your request professionally. Two thumbs up 👍

Rating:

3.0

The RV parking spot did not have cameras and the security gate was often left open. The new construction removed a fence and created an unsecured access to the rear vehicle parking area - it was occasionally blocked by a U-Haul truck.

Rating:

5.0

Always a pleasure to deal with the Stoney Creek facility. Staff are pleasant, helpful and knowledgeable. Thank you.

Rating:

5.0

The staff was very helpful and knowledgeable about the facility. Either on the phone or in person, a great experience. I'm sure my group would call you first if we need temporary storage again. Thank you.

Rating:

5.0

The Staff and General Manager Michelle were both great to work with. Such a great experience. Thank you. Will definitely recommend this location to all our friends and family.

Rating:

4.0

Prices are still a bit high.

Rating:

5.0

Everyone was great, including the manager Michelle.

Rating:

1.0

no one answered whenever I called with a question. when I did finally talk to someone, they were unhelpful

Rating:

5.0

The staff are the best part about this facility. Grateful for all of your help!

Rating:

2.0

Renting the unit was easy but I was never advised to load and lock it upon rental. Unit 204 was in horrible condition upon arrival but we had a short timeline in our move so I couldn’t make adjustments with it being the only unit left. I got a call for this a week later. I preordered large orders of boxes online twice first time order wasn’t picked upon arrival. Second time I added a note to my order indicating I didn’t have time to wait for it to be picked. When we arrived the order wasn’t ready when I mentioned the note to the attendant I was told they didn’t get any notification. Then he picked the order which we had to review it three times as all items that were multiples he only picked singles for and then had to return again for missing items. Getting a call from them that I provided the wrong sizing for the item I ordered and had to return to pay for them? I prepaid online and requested the same size I was provided by the attendant but had to talk over him when he called because he wasn’t listening to my explanation. Second months rent wasn’t withdrawn from credit card on file so I received two calls from the manager along with two letters mailed to my home after sorting out the issue. The unit was in a horrible state dry walled, with huge cracks allow moisture to pool on the floor of the unit. Drywall tape on corners needed repairs corner of unit needed to be swept out as there was all sorts of debris. Boxes covered in jip rock from where birds got in and chipped it away. I even had a bird in the unit one day I went to load in boxes. Staff seemed young and inexperienced and not very eager to correct problems or have attitude when issues were brought to their attention. In the winter months snow and ice were left to pool at the edge of the unit which had broken concrete that allowed the ice to pool and de thaw along the doorway so I couldn’t place boxes two feet from the edge or they would get wet. When removing the boxes for our move they all had debris on the bottoms from the floor or pieces of the ceiling, it was an outdoor unit so I expected some moisture but a few boxes were soggy and had a musty odour likely because the cracks allowed a lot of moisture to get into the unit. I wouldn’t do business with this location or suggest their services to anyone I know.

Rating:

5.0

I was skeptical but I felt I have gotten good value for my rent payment and it was convenient because of the helpful, efficient and friendly young staff. Good service is rare with the young people of today. Not at UHaul Upper Centennial though.

Rating:

1.0

Garbage business. They "updated" the door to my unit 5 months after being there and then all my stuff was destroyed. Liam an employee at the location also decided to go and run his big mouth about my personal information and nothing was done. DO NOT USE THIS PLACE. BIGGEST JOKE EVER. DOESNT TAKE CUSTOMER SERVICE SERIOUSLY AT ALL.

Rating:

5.0

Awesome, super friendly staff, thanks!

Rating:

5.0

Michelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance Scanlan

Rating:

5.0

Nolin was great and very helpful.

Rating:

5.0

Very accessible and very friendly and helpful staff

Rating:

1.0

I will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employees

Rating:

1.0

Part stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.

Rating:

5.0

The manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!

Rating:

5.0

The staff were so helpful and friendly. There was a hornet's nest at the top of my storage unit and I asked to have it removed. I assumed a pest service would take care of it one evening. Without hesitation the young man at the desk out with a stick in the daylight to knock it down. He didn't want me to have to wait to get into my unit safely. Now that's great customer service. We only closed our storage account to move north. Of course we rented a truck then a second from Uhaul to move all of our belongings. Uhaul is the first place we call for moving and storage needs.

Rating:

4.0

As a client for approx. 5 years, I noticed an annual rental price increase exceeding the cost of living and not related to customer related up-dates of the facility -

Rating:

5.0

All very good thank you

Rating:

5.0

Staff have always taken care of my needs. Michelle and her staff provide excellent service.

Rating:

5.0

Security is very good which to me means a lot and the units are clean.

Rating:

5.0

Well done

Rating:

5.0

awesome staff we kept facility would defiantly use U-Haul again

Rating:

5.0

Andrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.

Rating:

5.0

special thank you to Michelle for your help with billing on the unit

Rating:

5.0

Great staff!!

Rating:

5.0

Was very pleased with the service they even called when my son forgot to put lo k on properly when he left

Rating:

2.0

Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else’s lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow— without my unloading help. No after hours contact #z. I have found the whole experience exhausting.

Rating:

5.0

Awesome people

Rating:

5.0

Great service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.

Rating:

5.0

Friendly staff Very helpful Never had any issues

Rating:

5.0

Employee was very helpful

Rating:

5.0

Very easy to work with the staff here, all very pleasant and knowledgeable

Rating:

5.0

A+++++

Rating:

5.0

Michelle was very helpful every time we went in to the store and had some great suggestions along the way. Thanks.

Rating:

4.0

Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???

Rating:

5.0

The entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !

Rating:

5.0

Everyone that works there is amazingly friendly. Awesome place.

Rating:

5.0

Staff kept me smiling on every visit

Rating:

3.0

When I first moved my stuff into the storage locker, I went to the office and said it’s very dark in there & I can’t see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don’t supply them. As I was just staring at the young guy in stunned silence, he added, “My manager says, we supply the electricity, but not the lightbulbs”. So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn’t get to that to the next person! 😊

Rating:

5.0

The young man I dealt with was very thorough and courteous. Good experience.

Rating:

5.0

When calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.

Rating:

5.0

Friendly and competent staff!

Rating:

5.0

Everything was fine. No hassles.

Rating:

5.0

Thank you for all your assistance. I will be back in the spring to rent the space again.

Rating:

3.0

The staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay

Rating:

5.0

Very Friendly and helpful staff

Rating:

1.0

A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.

Rating:

5.0

The facilities are very well maintained and the customer service is excellent.

Rating:

5.0

Staff were very pleasant and accommodating.

Rating:

5.0

The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.

Rating:

5.0

Great experience with the staff and service at this location!

Rating:

5.0

Great service and very friendly staff

Rating:

4.0

Staff great

Rating:

5.0

Very satisfied overall☺

Rating:

5.0

Staff was very helpful and eager to assist when called upon.

Rating:

4.0

It was ok.

Rating:

5.0

Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin

Rating:

1.0

I'm not happy with the over due account crap still being sent to me. My accounts have never been past due

Rating:

5.0

My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB

Rating:

1.0

You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!

Rating:

3.0

I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access

Rating:

4.0

It was a stress free move

Rating:

2.0

Yes

Rating:

5.0

My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful

Rating:

4.0

Could be open to access unit until 9pm every night.. otherwise no issues

Rating:

5.0

Everything was all good tanks

Rating:

4.0

I had no issues at all with this storage facility, The people at the service counter were very helpful.

Rating:

5.0

Very helpful

Rating:

5.0

Experience met all expectations

Rating:

4.0

Only small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.

Rating:

4.0

Everything was fine.

Rating:

5.0

Vittorio saved my skin when I needed help!

Rating:

3.0

The only thing was the price a month was a little high

Rating:

5.0

Only one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o

Rating:

2.0

Our unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit

Rating:

5.0

Extremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility

Rating:

4.0

nice operation with all my questions answered

Rating:

4.0