Customer Reviews for U-Haul Moving & Storage of Takoma Park

Rating:

5.0

Friendly staff. I was in and out in minutes. Trailer floor had a bit of sand and a strong smell of campfire smoke. I ventilated it for several hours and smell went down considerably. Otherwise great.

Rating:

3.0

More accurate gasoline level. I was told I had to return 9/16 full but there was only a quarter tank actually in the truck when I picked up. Also return was haphazard. 2 trucks that arrived after me were addressed and processed before me.

Rating:

4.0

Phone operators/dispatch can stand great improvements

Rating:

3.0

Was not told I couldn't use cash app, and tthe document I received verifying the fuel level was wrong. It stated that I had a half a tank of fuel, when in fact it was 1/4 less, which means, the fuel level wasn't verified at the previous drop off. I dropped the vehicle off with well over a half a tank, and was refunded $49.00, Overall 3.5, out of 5 stars!

Rating:

5.0

Absolutely nothing. Staff was very professional and courteous.

Rating:

3.0

Upon my arrival, access to car parking was blocked by Uhaul and other vehicles double parked with no Uhaul personnel around to direct. I had no choice but to park in lot reserved for Uhaul trucks or double park causing more chaos. I waited in line for over 20 minutes. The location was under staffed.

Rating:

4.0

The was very attentive.

Rating:

5.0

Right rear tire was low on air.

Rating:

1.0

every uhaul location has given me problems, this one went a bit smoother than other locations but i paid for blankets and never got them and then had to pay for them because they thought i stole them

Rating:

2.0

Hello, as your records will show i use your service at this location several times a year. It's convenient for me and I like the people at this location generally. They are very professional my experiences has been quick and very pleasant. This location seems to have a high turnover. This particular experience ended very unpleasantly because of what I now "believe" was a stolen item I mistakenly left in your rented vehicle. My cell phone was left behind by mistake because i was running after a local bus that takes me home from that location which is only a couple of miles away (mind you). About halfway to my destination I discovered my phone was left in the truck. Rather than getting off the bus and waiting for another to take me back I felt it best to continue to get my car and then return to retrieve my property, after all when i returned the truck the service guy and the security personnel were right there a couple of feet away at check-in. I even handed the key to the security personnel who was standing right there by the truck I returned and because of that fact I didn't panic when I realized i left my phone in the center cup holder in your vehicle. I was away for 20 minutes tops...when I got back I noticed the truck I rented was checked in and ready to be rented again. At this point, I'm sure they have the phone inside and are waiting for me to come pick it up. But to my amazement nobody new or saw anything. I find that so hard to believe. The conversation I had with both the security guard and your employees, were confusing an aluth at best. I hope someone get back to me about this soon. I've made a copy of this and will be forwarding it to a number of poeple within the organization. Sincerely, a repeat long time customer.

Rating:

5.0

Very helpful staff and the return process was quick and seamless.

Rating:

5.0

everyone and everthing was pleasant, ontime, in great shape. even telephone schedulers were professional and nice.

Rating:

5.0

Good service

Rating:

5.0

I love Takoma U-Haul

Rating:

5.0

Your staff was helpful and everything went well. Thank you

Rating:

5.0

Easy drop-off!

Rating:

2.0

I reserved a dolly online only to find out they were sold out. I drove out there specifically thinking I could get a dolly with a truck to help me with my move. Then not having any almost ruined my entire move in process, if possible, try and make sure the website is updated with recent information on inventory.

Rating:

5.0

This located provides excellent Customer service. Thank you ! .. continue the good work !!

Rating:

4.0

This location will never get a 5 star rating sue to charging me for an after-hours drop off fee for a trailer in the past. Absolutely unacceptable.

Rating:

2.0

People were unfriendly, equipment had a warning light, checkout process was slow, check in process worse (no one met you at drop off) . It literally felt like waiting at a dirty DMV…

Rating:

4.0

Experience was great but just need more team members on sight because lines are long for wait time.

Rating:

2.0

I had made a reservation for a u-haul truck, one furniture dolly, one appliance dolly, and furniture pads two weeks before I needed them. I called three days before my reservation to make sure the Takoma u-haul location had my reservation and had the utilities and materials I had reserved. U-haul confirmed that the items in my reservation would be there at when I reserved them. When I arrived to pick up the items I had reserved, I was informed that the Takoma Park location did not have any dollies, nor did any other u-haul locations in the area. What can u-haul do to improve for the next customer? Make sure that each customer's reservation is ready to go day of pick-up or else what is the point of having a reservation and confirming the materials will be there to the customer.

Rating:

5.0

Everyone at this location was excellent to work with but I’d like to personally recognize Bashir who has gone above and beyond in his customer service. Friendly, attentive and knowledgeable. This is how customer service should be handled. I will return and look forward to working with him again.

Rating:

5.0

Great staff and always a great and reliable experience.

Rating:

3.0

La attention es muy buena. Pero el Truck no tenía las mejores condiciones Mecanicas.

Rating:

5.0

Very friendly and understanding

Rating:

5.0

Excellent service, Manager Erfan was there. He was very helpful, Polite and Proffesional. at the time of return Bashir was there who helped to return truck. Great experience.

Rating:

5.0

The employee was super helpful and helped me return the trailer very quickly!

Rating:

5.0

Everyone from the front desk person to the person who attached my trailer in the blazing heat to the person who helped me back in and disconnect was very courteous and helpful. Thank you!

Rating:

2.0

Long waiting time. Couldn't find my order for awhile. Biggest thing was calling me the day before to notify me that the hand truck and dolly I reserved were not available at my location nor any location anywhere in the metro DC area. Ridiculous. However they said they would sell me the equipment that they did have in stock. They blame theft. But if you rent to people and they don't return wouldn't you have their information to follow up on with theft? Anyway don't promise something to rent and then call and take it away.

Rating:

5.0

Friendly customer service

Rating:

5.0

The only concern I had was how hard it was to get the trailer off the trailer hit at the drop off point. The U-Haul workers there mentioned that it might have been tightened before the ball was completely on. It was tough to remove, but other than that, great service.

Rating:

5.0

Woman who checked me out was friendly, efficient, and helpful. Man who checked me back in was the same. Great staff, exceeded my expectations.

Rating:

5.0

Great customer service

Rating:

4.0

The gas level was really low on delivery. It said 1/4 tank but 1 mi. in the low fuel light went on. Dashboard cup holder was fairly grimy. I would have benefited with a windshield sunshade that I've had on previous rentals. Relatively small things. i was quick in and out which is most important.

Rating:

5.0

AB-FAB ABSOLUTELY FABULOUS MANAGER and MANAGEMENT. I AM A REPEAT CUSTOMER. THANK YOU ALL!!!

Rating:

5.0

Poor customer service

Rating:

5.0

Excellent experience. I would highly recommend the u- haul containers.

Rating:

4.0

Make sure that the person whose credit card is used for the rental is also the contact person. In my case, the second driver for some reason was made the contact person, making it more difficult for me to call to extend the rental. Not a big deal, but somewhat annoying.

Rating:

5.0

Everyone and everything was great

Rating:

5.0

Nothing to improve. Very friendly helpful and prompt staff

Rating:

5.0

Limpieza de los vehículos

Rating:

3.0

I requested on the rsv a dolly and really needed it. When I arrived, the rep said no dollys available with no empathy whatsoever, she didn't care the slightest. So I bought a floor dolly for $20 which worked out great but at the time I was in panic without a dolly and was stunned at the rep....just a little empathy i think is due for customers.

Rating:

3.0

The staff was amazing. However, the 15ft truck I reserved was in poor condition. Something was wrong with the transmission. It would not shift out of 1st gear for the longest time. The driver side mirror would not stay where I set it. Every time I hit a bump the mirror moved causing me to readjust it. The had this minor squeak. And lastly, when turned off the truck, it became harder to start it. This truck had Arizona tags. For the safety of the renter UHaul needs to maintain their equipment better. With these issues to the truck I rented I could had have had major injuries and been stranded on the road because the truck would not start.

Rating:

5.0

Always great service. Thank you!

Rating:

5.0

Easy to drop off, convenient gas stations nearby.

Rating:

4.0

Good service

Rating:

5.0

Smooth hand off and very friendly personnel!

Rating:

5.0

Todo excelente

Rating:

5.0

Excellent service, very friendly

Rating:

5.0

The team that is very friendly Always help me all the time and thank you so much appreciate it Sosa

Rating:

5.0

The truck wasn’t clean enough but the customer service was great

Rating:

1.0

One pin on the connector for the brake lights was broken off. The brake lights did not work on the trailer. This trailer should have been taken out of service until the connector had been replaced.

Rating:

4.0

Uhaul is now overpriced. And they send WAAAAYYYYY too many emails - it’s counterproductive. .

Rating:

4.0

I have been renting from U Haul after coming to DC in 1978 but am not sure when Uhaul was in DC. I have used Uhaul with the American Red Cross when I began an 8-10 Disaster Relief Administrator around 2006 on over 27 disaster relief deployments throughout the USA including American Samoa. Thank you I run a vets organization estd in 1968 and we have been using Uhaul for our homeless and transitional housing program from 1984 to present. regarding this rental experience yesterday and today. this location is good, the staff are personable and professional the only problem is that they seem to be understaffed and it is virtually impossible to get connected to their phone. i ahve to use central hdgts all the time. have mix ups recently but still good people. will try to meet the mgr. today one of my vets accidently put in 20 dollars and estimated 20 plus dollars more than we should have when we returned the truck. I called to try to at least let them know but no one ever responded. Also today I had an emergency doctors appt at 0815 hrs and i had to return the truck by 0900. I called to ask for 1 hour extension and Uhaul informed me no problem but there would be a 60 dollar charge. I was not happy. I had to leave my doctor's appt at the DC VA medical center at after only 20 mins in order to get the truck. when I arrived everyone (1) person at the desk told me to leave the key on the desk. I tried to find someone checking the trucks in and there was no one there either. I left and could not connect to the office ,,,,, natl said they would leave a msg to calll me but no one did to my knowledge. I will continue to use Uhaul. I have worked with scores of locations around the country and in DC MD and VA area for as I stated for over 40 years in this area alone. CB hope to hear from Mgr. Ventura I usually use 5th ST and DC locations.

Rating:

5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Rating:

5.0

Good stuff

Rating:

5.0

Maurice was great

Rating:

3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Rating:

1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.

Rating:

2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

Rating:

5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Rating:

1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Rating:

5.0

Delivery guys were awesome. Everything went well

Rating:

5.0

Janal and the team were super helpful and fun to work with!

Rating:

3.0

My storage units door was ajar, and a few of my tubs were missing.

Rating:

5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

Rating:

5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!

Rating:

3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Rating:

3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Rating:

5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Rating:

4.0

My unit was placed at my home not at a U Haul facilty.

Rating:

5.0

Janal was amazing! Thank you for making our experience seamless!

Rating:

5.0

Great service!

Rating:

4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Rating:

1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Rating:

1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

Rating:

1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

Rating:

4.0

Good

Rating:

2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Rating:

5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

Rating:

5.0

Would highly recommend U-Haul!

Rating:

4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

Rating:

5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

Rating:

5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.