Customer Reviews for U-Haul Moving & Storage of Takoma Park

Rating:

5.0

Great experience overall

Rating:

1.0

I had a really bad experience with U-Haul to Tacoma Park and also U-Haul Chilham. I don’t remember all of the representatives names but I remember the lady on the phone Miss Michelle she was amazing. She basically set up my original information and then Byron helped me yesterday in regards to getting the stuff that was out of my truck so the story first begin I initially rented a truck and then also a storage unit so I called to go ahead and reschedule both. I’m thinking I’m calling to reschedule both and they only rescheduled just the truck rental and my storage rental was canceled so then I ended up having to call to reschedule again. I’m thinking again I’m rescheduling my storage unit in my Truck Rental and all alone. I’m just rescheduling just my Truck Rental then I go inside into the building to go ahead and pick up my new truck Tacoma park. I get there about to go out and do my payment and the young lady says we’re not gonna be able to go out and fulfill your storage information here because it’s just a one way and I was a little bit confused because it was supposed to be for both and for some hard some reason the storage got canceled so then she called the representative. They said that they had fixed it all alone. Nobody fixed anything and then come to find out I get to Chi him and I drop the truck off in front of the storage unit me thinking that I have the storage information only to find out the next day that the storage is completely separate. I begin to go off. I begin to be very irate and I do apologize for that because they were saying that the keys was missing and that my items are in the truck and that I couldn’t I couldn’t get I couldn’t get my items out of the truck pretty much so I’ve been too proceed to call Rose assistance roadside assistance say that either had to pay $200 for somebody to come out or either $300 for a replacement key. I knew that the key was inside of the truck not once did the Chelan location. Let me know that the keys were found and put back inside of the truck. I didn’t say it that I was gonna take out my important items and then they can keep the rest of the rest of the items that was inside of the truck and then I called the next day because I saw that there was a $300 cleaning fee on the rental and I was I was appalled by it because they told me that they didn’t have the key so then I called them back. This is Chilham Chilham storage Chilham a U-Haul. I called them back and then I proceeded to ask them if they can go ahead and take the cleaning fee off Michelle, who at the time I spoke with, she did go ahead and take it off. I cleaned out the truck. I spoke with Byron that afternoon, and the truck was returned after that, but I will never be going back or dealing with U-Haul ever again. This was the worst experience that I’ve ever had. And they kept my $100 deposit.

Rating:

5.0

N/A

Rating:

5.0

Some pebbles leftover from the last U-Haul, but it really wasn't that big of a deal. I arrived at opening hour, there was quite a line! Overall, pleased with the service I received.

Rating:

1.0

Terrible the inside of the truck was filthy The truck gave problems when I tried opening which slowed up my move,the lady who rented me the truck didn't get up to show me where it was she sat in the chair the whole time, handed me the.keys and that was it ,so unprofessional I had to look for the truck never going back there again

Rating:

5.0

I quite oftem use Uhaul in Takoma park MD. I have been very please with this location.,reason being I find great service, great staff including the Manager. Nestor, Josselyn, Hector, Johnahan Melisa,Patty and Bashir has always been great employes at this location. My very best to every one at this loaction. thanks, Jasbir Mongia

Rating:

4.0

Please thoroughly clean out the vehicles before renting them out. When I picked up my rental, there was an excessive amount of dog hair. Overall, the staff was amazing, by providing excellent customer service.

Rating:

5.0

The trucks cup holder was pretty dirty. Not a big deal but still.

Rating:

1.0

Gas was empty the back right tire was flat and they took my money and said I didn’t pay

Rating:

4.0

I followed the clear instructions to wait in the van for an agent after returning the vehicle, but no one came out as directed. I eventually went inside to complete the process myself.

Rating:

5.0

Nothing

Rating:

5.0

I had a fantastic experience with Mr. Bashir at U-Haul. From the moment I interacted with him, he was incredibly courteous and professional. He went above and beyond by providing me with a car and made sure I felt comfortable and valued throughout the entire process. His positive attitude and dedication truly made a difference, and I highly recommend him.

Rating:

5.0

I enjoyed working with the company.

Rating:

5.0

These people are customer-oriented. I’m more than satisfied. Keep it up.

Rating:

5.0

Wonderful and quick service.

Rating:

1.0

Poor customer experience at pick-up, as many questions were not answered. Felt dismissed. Also, the right side mirror did not stay in place. This would have created dangerous conditions if there was not a passenger helping ensure the right side was clear on highways.

Rating:

1.0

TERRIBLE Charge for what I did not used. Literally I moved 5 miles or less and they wanted me to pay like I moved to another state. Now I received a notification that I need to pay tools this is Crazy. I called many times no body call back TERRIBLE I will never ever use these people back again.

Rating:

5.0

Very helpful

Rating:

5.0

Remove/relocate the shelves which look junk right next to the reps.

Rating:

5.0

Great rental experience - helpful staff, short wait, all the equipment was ready that I rented and truck was clean and ran great.

Rating:

1.0

My boxes were sent separately and one box was sent after the guaranteed arrival time resulting in hundred of out of pocket cost due to the delay. The Takoma Park location also initially released my box to a person other than me without my consent when I selected self-delivery resulting in a substantial loss.

Rating:

5.0

Drop off was well organized and efficient.

Rating:

4.0

Representative was very profesdional

Rating:

5.0

Thank you for all

Rating:

5.0

Jafri and Bashir were great. Provided great service, very professional. Could not ask for more! Thank you.

Rating:

5.0

best customer service and fast pickup/drop off which you really want when it comes to renting a Uhall.

Rating:

1.0

The Uhaul rep that assisted me was not helpful or customer friendly at all. I expressed my concern about possibly being overcharged. The representative was very dismissive and could not explain my charges clearly. In additioon he inaccurately charged for 2 gallons of gas, I was not impressed

Rating:

5.0

Just try to check the ramps in all trucks because some of the truck is hard to get out , and other thing I renting many times and I don't have any discount in the milles,

Rating:

4.0

The door latch to keep the door open was broke.

Rating:

5.0

Not one thing but what really made this move was the two Yung guys that were moving contractors that did the move by loading up the truck and unloading them flawlessly and made my day after all my stress they made me smile 😃 and the staff was number 1

Rating:

3.0

When I arrived with my brother, there were 4 employees working the desks. One employee was helping a man. Another employee reluctantly helped me. The online reservation process was good. We had trouble finding the vehicle because the employee did not show us which one it was a we wasted about 10 mintues. The security guard was nice and ended up helping us find the truck. I would use this location again but the young lady who helped us can improve her customer service.

Rating:

5.0

The customer service was excellent. The young lady that helped me was knowledgeable and kind. I would highly recommend the U haul business to anyone having a need for a moving truck company. I felt the cost of the mileage was too costly. I’m a senior citizen and am on a menial income. Thank you an in this world where you can be anything, always always be kind. Have a great week.

Rating:

5.0

Nestor was very pleasant and professional. He was very helpful.

Rating:

5.0

The personnel that helped us were fantastic A+++++

Rating:

3.0

We had to unhook the hitch ourselves

Rating:

5.0

Excellent value and service

Rating:

4.0

Provide parking for customers for the duration of the truck rental-even if overnight.

Rating:

5.0

No suggestions. The return at the location was quick and easy.

Rating:

5.0

Speedy pick up line, quick return.

Rating:

5.0

Very easy to drop truck off and get an email receipt. Very friendly person took care of me.

Rating:

3.0

Dropped the truck off and was told everything was OK. A day and a half later the truck was still not checked in and I received notice until they finally checked it in.

Rating:

5.0

Friendly staff. I was in and out in minutes. Trailer floor had a bit of sand and a strong smell of campfire smoke. I ventilated it for several hours and smell went down considerably. Otherwise great.

Rating:

3.0

More accurate gasoline level. I was told I had to return 9/16 full but there was only a quarter tank actually in the truck when I picked up. Also return was haphazard. 2 trucks that arrived after me were addressed and processed before me.

Rating:

4.0

Phone operators/dispatch can stand great improvements

Rating:

3.0

Was not told I couldn't use cash app, and tthe document I received verifying the fuel level was wrong. It stated that I had a half a tank of fuel, when in fact it was 1/4 less, which means, the fuel level wasn't verified at the previous drop off. I dropped the vehicle off with well over a half a tank, and was refunded $49.00, Overall 3.5, out of 5 stars!

Rating:

5.0

Absolutely nothing. Staff was very professional and courteous.

Rating:

3.0

Upon my arrival, access to car parking was blocked by Uhaul and other vehicles double parked with no Uhaul personnel around to direct. I had no choice but to park in lot reserved for Uhaul trucks or double park causing more chaos. I waited in line for over 20 minutes. The location was under staffed.

Rating:

4.0

The was very attentive.

Rating:

5.0

Right rear tire was low on air.

Rating:

1.0

every uhaul location has given me problems, this one went a bit smoother than other locations but i paid for blankets and never got them and then had to pay for them because they thought i stole them

Rating:

2.0

Hello, as your records will show i use your service at this location several times a year. It's convenient for me and I like the people at this location generally. They are very professional my experiences has been quick and very pleasant. This location seems to have a high turnover. This particular experience ended very unpleasantly because of what I now "believe" was a stolen item I mistakenly left in your rented vehicle. My cell phone was left behind by mistake because i was running after a local bus that takes me home from that location which is only a couple of miles away (mind you). About halfway to my destination I discovered my phone was left in the truck. Rather than getting off the bus and waiting for another to take me back I felt it best to continue to get my car and then return to retrieve my property, after all when i returned the truck the service guy and the security personnel were right there a couple of feet away at check-in. I even handed the key to the security personnel who was standing right there by the truck I returned and because of that fact I didn't panic when I realized i left my phone in the center cup holder in your vehicle. I was away for 20 minutes tops...when I got back I noticed the truck I rented was checked in and ready to be rented again. At this point, I'm sure they have the phone inside and are waiting for me to come pick it up. But to my amazement nobody new or saw anything. I find that so hard to believe. The conversation I had with both the security guard and your employees, were confusing an aluth at best. I hope someone get back to me about this soon. I've made a copy of this and will be forwarding it to a number of poeple within the organization. Sincerely, a repeat long time customer.

Rating:

5.0

Very helpful staff and the return process was quick and seamless.

Rating:

5.0

everyone and everthing was pleasant, ontime, in great shape. even telephone schedulers were professional and nice.

Rating:

5.0

Good service

Rating:

5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Rating:

5.0

Good stuff

Rating:

5.0

Maurice was great

Rating:

3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Rating:

1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn’t arrive until 12:30 & Unit wasn’t delivered until 5p. Pickup was late.

Rating:

2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

Rating:

5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Rating:

1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Rating:

5.0

Delivery guys were awesome. Everything went well

Rating:

5.0

Janal and the team were super helpful and fun to work with!

Rating:

3.0

My storage units door was ajar, and a few of my tubs were missing.

Rating:

5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

Rating:

5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Thank you!

Rating:

3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Rating:

3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Rating:

5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Rating:

4.0

My unit was placed at my home not at a U Haul facilty.

Rating:

5.0

Janal was amazing! Thank you for making our experience seamless!

Rating:

5.0

Great service!

Rating:

4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Rating:

1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Rating:

1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

Rating:

1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

Rating:

4.0

Good

Rating:

2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Rating:

5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

Rating:

5.0

Would highly recommend U-Haul!

Rating:

4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

Rating:

5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

Rating:

5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.