Customer Reviews for U-Haul Moving & Storage of Terre Haute

Rating:

5.0

Great staff!

Rating:

5.0

Had to book last minute when our other truck with another company was canceled. Greg and his staff were super helpful and efficient.

Rating:

4.0

They didn't have a 10' truck but were able to get me into a 15' truck. manager on the phone on my behalf. Good experience.

Rating:

5.0

Process was efficient! Great value for the money

Rating:

5.0

Online check-in was a breeze and made my time at the shop for pickup so much more efficient. Appreciate that they are close to home and always have what I need available. Thanks!

Rating:

5.0

Great staff, great customer service!

Rating:

1.0

Did not have the uhaul that I reserved. I had to get a smaller on. I reserved a 20 foot and had to get a 15 foot. Made 1 trip across town into two trips. Was not happy at all.

Rating:

4.0

After-hours drop box location needs to be more regonizable .. app took way too long. After a certain price point the fuel surcharge should be taken away.

Rating:

5.0

Very good experience.

Rating:

3.0

The general manager was professional, but not friendly at all. He talked at me, not to me. He showed me the truck and then walked away.

Rating:

1.0

Please have larger wrenches/sockets available on site for individuals with heavy duty shank (1-1/4) bolt on pintle style hitches. We had to make and cancel a reservation and go to a different uhaul the next day and put ourselves behind schedule and pay out labor because your 4111 wabash Avenue store was unable to be of any help. Had to and pay a mechanic near Lafayette to swap Balls out.

Rating:

5.0

Very friendly, quick and easy process.

Rating:

5.0

The best in Terre Haute.

Rating:

5.0

The staff were fantastic and they were very helpful and polite with assisting me with my questions about anything I needed help with.

Rating:

5.0

Staff is awesome!

Rating:

5.0

A big thanks to the Terre Haute staff initiating and concluding this rental service!

Rating:

4.0

Nothing

Rating:

5.0

Very friendly and accommodating. Fair prices, if the prices were $5.00 more it would be to much so hopefully you keep them affordable.

Rating:

5.0

As always top of the line !

Rating:

5.0

Everything was great until the end. Getting charged $60 for a $19.95 rental was a surprise. I’m not a persons who rents uhauls a lot but I always thought if you got the van back before the time I put down (4 hours done in 2) and added insurance $15, you got a discount? Like I said it’s been years since renting a U-Haul so I don’t remember. And last.. WHAT IS A environmental fee? $1.. lol

Rating:

5.0

The inside of the U-Haul appeared to have a drink spilled on the console. But other than that, no issues

Rating:

5.0

The car trailer was clean and maintained but the floor was rusting through in several places. Still serviceable but concerning when hauling my precious hotrod!

Rating:

5.0

N/a

Rating:

5.0

I have nothing negative to report. I was given excellent customer service. Gregg the general manager was very professional and he went above and beyond to make sure that rental process was excellent.

Rating:

4.0

I use this location when I'm working in Cloverdale Indiana because they seem to be the only location that keeps 6×12 trailers in stock.

Rating:

5.0

This is an exceptionally well run business, from my viewpoint. Friendly and capable staff, store stocked, helpful when hooking up a trailer.

Rating:

3.0

The signage outside of the property encourages people to use the U-Haul app. The app is not intuitive. There's no further instructions on how to use the app. The tendency for companies to shove the app down the customer's throat is troubling. No clear instructions and a very poorly constructed app. A $20 fee because I couldn't figure out your app and the app wasn't working properly when I went to return my vehicle after hours? Is this how we do business now?

Rating:

5.0

Great customer service. Very helpful and professional.

Rating:

3.0

Unfortunately the rental return software was not working and it took us calling customer service to remind them to confirm our return.

Rating:

5.0

Quick and easy process Thank you!

Rating:

4.0

Easy reservation, pickup and return!

Rating:

5.0

The employees at this location are awesome and treat me great. Thank you !!

Rating:

5.0

The employee named zach was very helpful & friendly too thank u again for ur help

Rating:

5.0

The experience was excellent.

Rating:

3.0

The back hatch kept getting stuck in 2 different places and we couldn't pull it down which made it difficult to use. Also felt like the transmission was going out and when u turn it was making a clicking sound.

Rating:

5.0

U Haul has the best customer service..The employees are all great in every way!!

Rating:

5.0

U guys did great

Rating:

3.0

6 foot trailer wad trrrible. The hiych dystem with braking is very poor routinely clanks and makes noises when hitting bumps and jerks. would never use agai

Rating:

5.0

I was greeted by Buddy upon my arrival who is very friendly.He did well going over the process on entry/departing storage building.U Haul has the greatest team of employees.

Rating:

5.0

Buddy was an excellent representative. Very helpful and professional.

Rating:

3.0

Still have not received $100 deposit and it's been two days.

Rating:

5.0

The Truck was parked backed up against a hillside and the ground was very soft. It was difficult for me to move around the vehicle to inspect the inside of the truck. The only way I can see to improve would have been for the truck to have been pulled around for me to inspect beforehand. However, the only other employee was busy assisting another older gentleman unhook a trailer so I understood.

Rating:

3.0

Reserved appliance dolly. Get there, not available. Should have been notified before I got there! Put me in a bind. A company this size should have the technology to figure out how to do this.

Rating:

5.0

none

Rating:

5.0

We got in and picked-up travel fast. The return was the same. No issues. We will use this location again!

Rating:

2.0

Horrible experience. Wasn’t greeted at the counter because the person on staff was wretching violently in the back room, 8-10 times. Then he emerged sweating and hunched over to say “I’ll be with you in a moment” while he slinked into the restroom to freshen up. The over/under on how many hours prior to clocking in he had stopped drinking is “1”. Truck was fine, the staffing is a nightmare.

Rating:

5.0

Thank you!

Rating:

5.0

Great service all around

Rating:

5.0

My overall grade for Uhaul is A+++. They make easy to move in and out. Paying my bill was so super easy and convenient. Staff was always helpful. Zach at the Terre Haute Wasbash store was incredibly nice and helpful. I wasn't feeling well and he made my check out experience great, with no fuss or muss!!

Rating:

5.0

The employee that helped me was very helpful, knowledgeable and friendly!!!!! GREAT customer service skills

Rating:

5.0

The people there treats you like family

Rating:

5.0

Nothing but good things to say about my experience with this facility. Great bunch of folks, always friendly and helpful. Thanks!

Rating:

4.0

I wish the units had an interior light! I didn't notice until we got the contents out in the sun, but signs of mice were prevalent, including a dead mouse that had stuck to a piece of furniture.

Rating:

5.0

The staff were always there to help if we had any questions and made sure we understood everything. The facility was very secure and convenient as far as renting a truck at the same place as our storage facility. 10/10 I would recommend to anyone looking for storage in Terre Haute. WORTH EVERY PENNY!

Rating:

5.0

Employees very knowledgeable

Rating:

3.0

I figured the 10x10 room would be bigger then what it is. Also could use lighting in the storage unit or at least an outlet because the units are pretty dark

Rating:

5.0

We had some issues trying to get into the building initially and the man working was very helpful. He went out to the storage units with us and showed/explained to us the facility features and how to access the building. Overall a great experience, great facility, and I will be using this facility in the future.

Rating:

5.0

Only complaint ...when you order a storage unit online it does not tell you the code it sends you is just a 24 hour pass code. Website does not explain this 24hour code at all ... Other then that ... the Wabash ave. Store is amazing best employee's Uhaul has ever had ... I would recommend a raise for each and every employee at this location ... they are professional, friendly , helpful , understanding , and above all they give you the feeling that your family ..

Rating:

5.0

Awesome staff at the Wabash Ave terre haute indiana location

Rating:

1.0

I do not understand why the monthly rent for a storage unit is not prorated. We live in a world where fast food chains are paying employees by the day but Uhaul can't refund me for the 2/3 of a month's rent when I move out. Come on...

Rating:

4.0

Was nice and temperature controlled just wish the was a light in the unit

Rating:

4.0

Shout out to Buddy. Dude practically saved my life. My moving day was so chaotic and stressful, nothing was going like I needed to and he really helped me out. I really appreciate it more than I can say.

Rating:

5.0

It's very busy on the weekends. I would arrive 60 minutes before your scheduled pick up if doing it in person. My point of view is I rather wait on an employee instead of using self service. I'm old school.

Rating:

5.0

Entire staff is knowledgeable, assessable, friendly, and helpful

Rating:

3.0

After hours it was difficult to get into the building when you called the number for after hours nobody got back with you. The payment was the only thing you could expect for them to get right. Very small rooms and price went up frequently. The building was decent but not great. I will look into other storage facilities in the future if the need arises

Rating:

2.0

Had roaches

Rating:

5.0

Nice and helpful people who helped me every step of the way with trailer return and accessing storage room.

Rating:

4.0

Not crazy about the ramp. But, the people are great and it served my purpose.

Rating:

5.0

Everything went great, person we worked with was nice, knowledgeable & helpful

Rating:

5.0

Great service

Rating:

5.0

William K. From The terre Haute store was Exceptional. Very courteous And Friendly and helpful any time I needed anything. Never Had any issues with Keeping My items secure here. Would definitely Use them again if Ever needed to. Thanks to their whole Team.

Rating:

4.0

Best prices on moving boxes. Clean trucks and property.

Rating:

3.0

Kept charging late fees when the staff told us it would automatically come out of the account.

Rating:

5.0

Would have liked to have had an outside storage, but hopefully, I’ll have this one for one month free.

Rating:

5.0

The employees of this facility was very helpful understanding and respectful they took the time to work with me but it was time to rent a truck they knew what they were doing it was fast and convenient returning was excellent service

Rating:

5.0

The Staff was very friendly and there to help at all times!! Not a single problem having my things stored there for14 Months. The place is always well kept and clean. Also, Air inside the facility!!

Rating:

5.0

Everything was in great condition.

Rating:

5.0

Customer service was excellent. Very helpful with questions. It was my first time ever using a storage unit and the worker offered to help me with the entryn if needed.

Rating:

5.0

I had to store my things for an unforeseen amount of time, fast forward almost three years later and pulling it out of storage it was like I had just put it in there. The facilities really are well maintained and very secure. Thank you for everything!

Rating:

5.0

This was a great experience.

Rating:

5.0

With the pandemic, it was challenging to get a unit but persistence paid off! The front desk staff was professional and knowledgeable. They were very helpful. The unit was clean.

Rating:

5.0

The people in Terre Haute In. Were extremely kind and helpful.

Rating:

3.0

It smells like dead animals as soon as you walk in. The 2nd floor smells terrible. Rat traps everywhere.

Rating:

5.0

Easy sign-up and move-out process, having the carts and side ramp available were helpful. Friendly staff as well.

Rating:

5.0

Great people, friendly and helpful!

Rating:

5.0

Great customer service

Rating:

3.0

Being 1 month late on a storage unit should not mean adding OVER the amount of the storage unit itself in late fees and lock out. Give the customers at least another month to catch up before doing all that while we are in a NATIONAL pandemic and times are hard. RIDICULOUS!! other that garbage, the workers and facilities were great.

Rating:

5.0

Our experience was terrific. Staff was very easy to work with and the move out was smooth, with no issues. We will be back next year after Rose Hulman year is done. Thank you!

Rating:

4.0

Wish they had more units available and a 10x20. Mice traps in unit so a little concerned about my stuff.

Rating:

5.0

I moved out of town and still paid on my storage unit for years until I was able come back and get my stuff. It was well kept. Climate controlled...no mildew!!! The office staff was always helpful and prompt when I would arrive. I recommend this place to anyone!!!

Rating:

3.0

The facility is definitely in need of some repair & updates. But clean, I was disbelief by the large rat baits in the actual unit & around the facility.I am Terrified that my belongings will be a rats playground while there. I hope that's not case.

Rating:

5.0

Greggory went above and beyond to ensure a great customer experience!

Rating:

5.0

Greggory went above and beyond to ensure a satisfied customer. THANK YOU!

Rating:

5.0

Very Happy with this Location

Rating:

4.0

I found broken glass in the parking lot for days.

Rating:

5.0

I had the storage unit for about 15 years with only a couple minor problems. The office took care of the problems right away. Good job, and I'll be back. Thanks.

Rating:

3.0

I had my belongings in storage for 3 years. I was supposed to move out of state to teach for a year but it fell through and I ended up living with family. I wasn’t pleased that rent increased 2x in those 3 years and for what? It was also horrible if I needed to reach someone. Rarely was able to. Often when I did the agents were rude. I paid most often in advance a month or more and yet when I needed just a few more days to move my stuff out I was forced to pay a full month more and told there would be no prorated return. I literally paid an additional month for like 7 days before I moved out; an expense I didn’t need while trying to move into a new home.

Rating:

5.0

I couldn't have asked for anything more.

Rating:

4.0

Everything was great except I noticed what I believe to be mildew on some of my stored items. So far It has come off I believe except for on some pillows. Obviously the humidity control was not up to par in the actual storage units but for the most part my things were stored safe in a place all summer. Pretty happy with my experience.

Rating:

5.0

The staff here are amazing! They go above and beyond to help with any issue or to answer any question. The facilities are well maintained as well as the equipment. This place and the people working here are all top notch!!!

Rating:

5.0

I give a 5 star rating because of your experienced professional staff member Todd!!! I look forward to working with him in the near future

Rating:

5.0

Highly recommend U-Haul Storage!

Rating:

3.0

Had an issue with access cards not working. According to staff their "system" was not allowing us access to the facility on several occasions. Therefore we could only access our storage when the facility was open so that staff could let us into the facility. Not very convenient.

Rating:

5.0

Storage was clean and the workers in the store were very helpful overall a great experience and i would highly recommend to all my family and friends!.

Rating:

1.0

They charge to much money all uhaul is want your money hungry

Rating:

4.0

Everyone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!

Rating:

2.0

After moving my mother from OK 1/1/2020, we needed to store her belongings for a couple of weeks. The unit had to be swept out as we waited. Covered in debris and broken glass. Not clean at a all.

Rating:

5.0

I always use U-Haul for all my moving and storage needs. Location on Wabash in Terre Haute IN is the best.

Rating:

5.0

Love this place

Rating:

5.0

Great facility. Storage, truck & trailer rental/drop-off, moving supplies all available. Staff was helpful & friendly. Would use them again and recommend to anyone needing storage!

Rating:

5.0

Recommend De-Icer or sand in front of rental units. Gutters drained right in front of units and getting to my unit (113) was treacherous. Nothing but a solid sheet of ice! Staff awesome, place clean!

Rating:

3.0

The units were not that clean and it looked like there is mold in one of the 2 units we rented

Rating:

1.0

Uhaul truck broke down twice i had to pay 2 rooms at motel bad experience overall.

Rating:

3.0

all waz fairly well till I found a dead rodent and the hole it ate thru to my locker, im hopin it didn't eat up my stuff and I wont know till I open EVERYTHING up will I? lockerz r 2 expensive alzo

Rating:

5.0

Wabash location has a great crew. Nice bunch of folks, very helpful & friendly.

Rating:

5.0

Everyone was so very helpful. Great group of folks to work with.

Rating:

5.0

The staff was extremely helpful

Rating:

5.0

Our family selected this storage facility because it offered a climate controlled unit. It was comforting knowing that our belongings were safe. The staff were very friendly and helpful.

Rating:

1.0

I went into the store in person and made a reservation for a 10 by 15 storage room. Went over few days with my items to sign the lease only to be told, sorry all rooms have been taken.

Rating:

4.0

Super easy to work with

Rating:

1.0

I was never able to get in contact with the store directly. It took me 2 weeks to let them know I had moved out of my storage.

Rating:

2.0

I moved half my things in at 6:30pm the doors to the storage building were propped open. I came back at 8pm, after the store closed. The door was still propped open. Someone should really be checking

Rating:

5.0

.

Rating:

5.0

Although the roof had a leak and I lost a kitchen table and a love seat sleeper sofa, the unit was great. Thank goodness I had paid for insurance to cover any damage.

Rating:

4.0

Very nice facility. Good service.

Rating:

5.0

I have moved several times and have used this UHaul facility not only for transportation but also storage. The staff is nothing less than exceptional. Also friendly and helpful.

Rating:

5.0

The guys there are wonderful

Rating:

5.0

Was very friendly

Rating:

5.0

Excellent

Rating:

1.0

staff was wonderful especially lia . she is wonderful was disappointed to find my couch had been ruined and completely covered in mold after just 2 months in the unit so now im without a livingroom s

Rating:

1.0

This place was rude, dirty, took more money out of my account after just paying my unit bill. They took forever to return the money. Then there were roaches in my unit. So i hd to throw away alot.

Rating:

1.0

I ended up getting mold on all of my furniture, which resulted in me throwing away my couch and mattress. The staff was always wonderful, but I would never ever store my things there again.

Rating:

4.0

One complaint is that I used the app to rent a truck, and I was supposed to be able to use the app to check-in, but when I finished I had to go inside and wait in line for a key, seemed pointless.

Rating:

5.0

Thank you for your help.

Rating:

5.0

Customer service was great

Rating:

5.0

The staff was very friendly, courteous, and helpful. Moving is always a hassle but they made the process much easier.

Rating:

5.0

Everything was great. I was due a refund and it was back on my card within an 30 minutes.

Rating:

4.0

The facility is very clean and secure. The staff was great. The only complaint I have is there is no lighting in the actual storage units.

Rating:

2.0

The staff at this location were helpful and accommodating, but the inability to reach anyone by phone was an issue! Also, one of our units was wet when we moved out. Helpful staff is the ONLY ok part.