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Ricky W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of The Shoals
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was mean to the employees in front of myself and a few other customers. It was awkward to say the least. But the rest of the staff were very polite and all were very knowledgeable about the facility.
Casey C | First ImpressionsRented truck 4 days in advance and did mobile app pickup, keys were not in box had to wait in line to get keys and they also did not have an appliance dolly that I reserved in advance. Truck was obviously not inspected after last use bc air did not work and pretty sure cat converter was dangling making a horrible sound during use.
eric lThe store manager was very grumpy and terse with both employees and customers. I hope she was only having a bad day, but it made the experience a little unsettling.
DAVID FThe manager was extremely rude to a newer employee in front of me. I work in management and I think that was very unprofessional. The young man that helped us get the lock off was very nice and there was another young lady that helped afterwards and she was extremely nice and helpful.
CARRIE B | First ImpressionsFast service
IDALIA EGreat staff!
JOHN SMy only complaint was the lady that waited on me. From what I saw she was training a new employee so I assume she is the Manager. She was gruff toward me & the new employee. She spoke too fast and I had a hard time understanding her direction and could see she was impatient with me. She needs to be an auctioneer and not in customer service. She has a terrible attitude. I wanted to take photos of the vehicle as I was verifying but she didn’t allow me the time to do so. I hope I don’t ever have to deal with her in the future because she is just downright rude. The location is convenient and easy to get in/out of so I like going to this location. Maybe a change in her role would help. Goodness gracious! Y’all need to send a secret shopper to her to see how she treats customers!!
NANCY WThe customer service person that helped me at the store was fantastic. She was extremely nice and very helpful. She was knowledgeable and got me hooked up with the equipment.
NATHANIEL RService needs to be a little faster in and out is kinda slow but everything else was good
Christopher MBest customer support ever and best workers I've worked with in a LONG TIME. I will refer this uhaul location specifically for the rest of my life. Well ran, maintained, and gold honest people own it and run it.
WILLIAM WButch is the best thing in the explored universe. I've encountered only a handful of ppl in my life with a natural talent for teaching, coexisting, extending patience and empathizing with fellow humans. Idk the womans name but she physically works as hard as Butch runs his brain in here . They make a good team . Ps . The U-haul prices are completely unmatched and I appreciate this experience with U-haul greatly .
Hannah B | First ImpressionsThe cleanest and best run facility I have ever encountered.
James H | First ImpressionsI rented a 26ft the first time without a deposit and it only cost $120. The 2nd time which was 4 days later I rented a 15ft to finish my move and it was $223 with a $100 deposit. I dont understand the reasoning behind this.
JAMIE BExplain pricing better.
Dedrick cWe loved our experience with U-Box! We will use it again and have already recommended it to others.
MARK KLoved the customer service!!
Chinia CI was pleased with the service from check in to check out. An amazing storage facility - Florence Boulevard U-Haul Storage. Thank you so much!!
Enid B | Overall ExperienceOnly one person working the counter. I had a reservation and had to wait about 20 minutes in order to pick up equipment. Trailer had grass and looked like someone had been hauling hay. The person behind the counter was very quick and courteous but was in a hurry due to the number of people waiting. She would have to check you out and then go out and hook the trailer and check the lights etc.. while other customers were in the store by themselves.
JACK OThe staff was very helpful to make sure my needs were met.
Caroline H | First ImpressionsMy pick up location was changed. When I made the reservation through the app, I was advised I would receive a call from a U-Haul rep the evening before by 5:00 p.m. That didn't happen. I arrived at the original pick up location to see there was no U-Haul there. I checked the app to see that the pick up location had changed. No big deal, just would have been nice to know before driving to the originally scheduled location. The employee at the pick up location were nice and friendly. She explained the process and requirements.
DANA BLana Stutts is a very competent, attentive manager. Uhaul is very fortunate to have someone like her. She really tries to stay on top of everything and provide the best service that she can.
PEGGY H | Overall ExperienceTrailer was dirty. Staff was very helpful
MICHAEL HUpon on arriving to return vehicle the app would not work. When I would click on the “ Let’s Get Started “ link it would not work. It would not allow me to get started. This resulted in me having to contact customer service. Which again delayed check in. So they charged me a whole days rental and coverage $55 ! Although, I was there over 5 mins early attempting to return vehicle. I was actually on the phone with customer service before my required check in time. I contacted them twice regarding the overages hopefully this time will get them adjusted properly.
KANDI HEvery time I recent there is something different from previous rental. Extremely inconsistent. For check out, you will be there at least 20-30 mins. There have been times I’ve had to go find someone on the yard because it was taking so long. I will look for other options and if I return to this location, it will be because I’m in desperate need of the vehicle.
JERNESSA JEmployees where helpful, friendly, and got me processed & ready to go quickly.
WILLIAM BEasy drop off. Friendly knowledgeable staff. Very impressive.
Anthony HNothing at all everything when smooth
RODOLFO NAwesome experience, the whole process has been easy.
MICHAEL H | Overall ExperienceMore staff! This location can be very busy at times.
Patrick FManagement at the location was not customer friendly at all!!!!
FRANK MThe woman who took my order was very abrupt, rude! She needs to be more courteous, kind with her words. She needs to learn what ‘customer service’ means!
SHANNON CSlow down the check in. Super rushed through.
CHRISTOPHER OLoved the backup camera!!
KATHLEEN WThe reason I put not clean on the one question is because there's on bathroom there and you can't even use it because the said homeless people use to sneak in and sleep there and that's not right other customers shouldn't be punished because of that
Jason G | First ImpressionsThe new process for getting a trailer is cumbersome and awkward. There are two explanations for that the company has not trained the employees or the company does not understand the lack of customer service your system has caused. It took me more than an hour to get my trailer. The agent also told me I have to go through this process each time I rent a trailer. The time difference of what it took to get a trailer before versus what I had to go through to get my trailer is about 45 minutes, a very unsatisfactory process. Two agents had to provide service to me and each was unsatisfactory, certainly a misunderstanding of customer service they did not understand that I did not have to do business with them as both were rude.
JAMES GThe office in Florence, Al is very helpful, friendly and knowledgeable about their services!!
DONALD DSlow down a bit when explaining your process/terms - you're doing this daily, but your customer isn't
DANIEL HThe manager is really high strung. Rather off-putting.
JULIE CWas ignored for over 30 minutes. Both employees seen me and continued doing what they wanted to do. Even though they both seen me I decided to call the number. One answered their cell in front of me they be there shortly. Just for me to wait another 30 minutes! Then one of the employees came and said oh we didn’t know anyone was here! Straight up lie! I paid $128 for a van for 15 miles, still haven’t received a refund! A better staff would help y’all out!!!
TIFFANY EHelp Ms. Schultz have a better day. The young lady working on WEDNESDAY when we reserved it was exceptionally nice. Tim was also nice.
DEBORAH SNot a thing needs to be done. I have rented many times from Uhaul and I have to say this was the best experience I have ever had. 10 out of 10. Thank you Florence Uhaul for making this rental an amazing experience.
KEVIN WClimate controlled area is too far from loading and unloading area and there were no storage unit that size non- climate controlled.. But overall staff was very helpful 😊
Anthony D | First ImpressionsEasy in and out and the desk help was very friendly and helpful
HOWARD SWatch out for those huge pot holes in the parking lot! 🤣
CHANDLER DGreat service. Employees doing work of 10 people is what I noticed. They did great job but alot of business running through there
CRAIG S | First ImpressionsNo one walked out to check the truck when I dropped it off and then I got charged for more gas.
JEFFREY WGreat people. They explained all the things done incorrectly by 1-800-UHAUL and Local pick up site. The drop off site sets the standard that UHAUL should copy.
Leonard WGreat and informed management. They looked at the rental contracts and all the mess that was made by other UHAUL phone services and pick up site. They saw where i was overcharged and explained it clearly. Florence UHAUL site is far better than the 1-800 UHAUL customer service, and far better than the pickup site.
Leonard WI would like to commend Butch and Nekia on helping me. They were fantastic!
ANTHONY OStore manager was super rude.
Robyn CVery friendly staff!!!
APURVA PThe clerk was very friendly and knowledgeable. Her customer service skills are outstanding!!
Kimberly B | First ImpressionsLana at the Florence Ala location she helped me with a unit very friendly answer all of my questions she was awesome.
Ricky W | First ImpressionsI did not receive a confirmation email saying that the trailer I rented had been dropped back at the location I rented from. The trailer was dropped off about 3.5 hours before it was due back. The deposit amount was also not added to my checking account, and an extra 35 dollars was charged to my card, making my grand total for the trailer rental 60 dollars.
JORDAN NButch was very helpful. He knew what to do to resolve the problems with drop-off, which were many. He calmly and efficiently assisted us today.
James BThis was the first time renting a U-Haul. The staff at U-Haul Moving and Storage of The Shoals made everything easy and answered all my questions. I would definitely go back
BRIAN SHave used them multiple times. Very good people
David HThere was one lady working alone at this location when I rented. At times there were 3 people waiting to be helped as well as many phone calls coming in that were being put on hold. This poor lady had to do the job of 3 people. She had to load the trailer I rented alone while other customers waited in line to be helped. Severely understaffed. The enclosed trailer I rented was dirty, there was rice and broken glass inside when I rented it.
Natalie WOriginal order was for 10 foot truck and got "upgraded" multiple times die to lack of inventory. But the location was not open at pick up time which created one of the upgrades at a new location. Upon arrival at 9:00 am appt, truck was not ready and had to wait for truck to be cleaned. When contacted by Huntsville (I think) rep, she showed no compassion or concern for our frustration and basically told me there was nothing she could/would do. We will not be using Uhaul again.
SAM BTo make sure that there is no misunderstanding on the time of pick up and the time limit you have to pick up the U-Haul.
KELSEY KGreat experience all around!
MITCHELL FI have absolutely no complaints. The staff is friendly and efficient. Small mishap with the keys but the lady (sorry I forgot to get her name) quickly got my husband and me taken care of and extended our reservation. The entire location is an absolute pleasure to do business with. 10/10 in my opinion.
Virslee UShould never have just one employee on site. That one employee helps a customer at the desk and has to leave and go get the truck and inspect and come back in. 1 customer took him about 35 min. So if its 2 people in front of you expect to wait about a hour to get helped. Did not like my experience one bit and the worker talked to customers waiting even more time not even related to uhaul
Byron SCustomer service was great and the employees seem to be really happy at work and with one another.
TOMEKA AMaking sure when a customer places a order online that the truck is actually available and also make sure if the customer is doing a check in on their phone for the uhual that the keys are actually left for pick up after hours
MEAGHAN OThe young lady that got me set up and got my ready to go was so helpful and she walked us through EVERYTHING and very thorough! Thank you.
Courtney L | First ImpressionsMy service here was great! The staff was very helpful and friendly at all times! Thank you!
Nelda O | Overall ExperienceGreat service. Clear with instructions. Building looks great!
Mary C | First ImpressionsVery happy with this facility. It is well maintained and clean. The staff are knowable and helpful.
Charla H | Overall ExperienceThanks for everything it was great to be able to use the services you offered
JERRI O | Overall ExperienceEverything was awesome! Lana and Butch are the best and are super friendly very easy process and everything was explained very well.
William C | First ImpressionsVery pleasant and professional staff! Lana greeted me with a smile! Told and showed me everything, she's really, really good! Much Love 💖💖💖
Deborah B | First ImpressionsVery clean, wish the carts were a little bigger. Need more flat carts.
Jacquie H | First ImpressionsLana was wonderful and took time to understand my situation. She was kind, professional, thorough and efficient! Thank you! The facilities are excellent!
Cindy W | First ImpressionsGood service friendly convenient
Randy C | First ImpressionsThank you for being so friendly and understanding
MAURISSA W | Overall ExperienceThey offered the one mth free special as soon as I asked about storeage,they were efficient,above rate helpful.They were so busy the day I was there,yet offered water,coffee. They tt each customer efficiently,yet didnt make anyone feel they were trying to shoo them out due to Others waiting.I think all waiting,watching and listening appreciated that,I did.
THERESA M | Overall ExperienceThe staff members, Lana and Butch, were very helpful. On our second visit, we rented a unit. The rates are very competitive. The location is very convenient.
William V | First ImpressionsGreat facility with outstanding staff.
Sharon W | Overall ExperienceI Loved Doing Business With Ms. Lana!!!
Oz'Brionna F | Overall ExperienceReally clean place! Great staff!! Also can get all trailer and towing gear there at good price!
Russell W | First ImpressionsEverything was perfect! The staff was on point and very knowledgeable. The manager was more that helpful. The unit had easy access and was always clean especially the bathrooms! Thank you
Richard K | Overall ExperienceThe facility is clean and well maintained . My experience with one of the employee'’s was extremely unsatisfying. Lane never made eye contact, was very rude and acted as if I was putting her out because I had booked on line. She answered my questions, harshly and speaking to me as if the information was something I should’ve known.
Kathleen A | Online Move InThe Staff were very helpful with everything and they were super friendly. The property was very clean and the equipment I used was in excellent working condition. Uhaul helped make my trip a very pleasant experience.
christa t | First Impressions10 x15 is $180
Mawee W | Overall ExperienceEveryone was really friendly they would call me by name with out having to look me up every time I was there they asked me how I was doing I love this place if I had to get another unit I would definitely be there
Jenny L | Overall Experiencevery helpful, explained everything clearly and consis, walked me through the steps of use with understanding of use.
James K | First ImpressionsI’m well pleased
Ronald S | First ImpressionsThe employees was terrible attitude was very very ugly
Linda S | Overall Experienceit’s so nice to see a company that still practices good customer service, that doesn’t happen very often today. The whole experience was outstanding. Lana is an exceptional employee. Her knowledge and friendliness is praise worthy. She made our day! I can’t remember the name of the other young lady who took us to our unit and explained the procedures to us, but she also went above and beyond. Thank you for such a great experience!
Sharon W | First ImpressionsVery kind staffs very helpful Thank you for letting me house furniture in Your starge.Have not met good peoples in a long time like the people here at Florence Blvd.
Flossie L | Overall ExperienceVery nice place for a storage. Highly recommend it to others
Walter E | Overall ExperienceLana Stutts was who helped me and she was perfect!!! I left another rating through another email and couldn’t remember her name, so I could get back to the company with her name!! She was great!
Richard K | First ImpressionsFacility personnel were very helpful and professional. Will use them again!!
Jim Y | Overall ExperienceStaff member was very helpful.
Chase D | First ImpressionsLana is the absolute best! She is always helpful and informative! Keep up the great work!
Tevin A | Overall ExperienceWhile I never moved in to the unit knowing I had the courtesy free month of storage was huge. Moving is pretty dang stressful and that was just a huge relief to have available if needed. Not to mention the extraordinary staff in Florence. Everyone I spoke to was pro-active with questions and very professional. Best UHaul rental experience I’ve ever experienced. Thank you!
jennifer b | Overall ExperienceWill definitely rent from them again!! Also will recommend this facility to family and friends!! Our experience with this facility was over and above our! EXPECTATIONS!!
ETHEL W | Overall ExperienceAll of the workers are awesome! If there are any problems, they quickly resolve them.
Ashley G | Overall ExperienceStaff was fantastic! Very knowledgeable and so nice and helpful! Highly recommend this facility.
Ruby S | First ImpressionsAs a first time customer I really enjoyed the experience with you guys. I was not sure how it would go at 1st but I was very pleased and the fact that it was in door with locked security really helped me out.
Stephanie I | First ImpressionsI have had two truck rentals and one storage rental in the past nine months. I rate this U Haul branch topnotch. Manager Lana Stutts and her staff do a great job helping customers with their needs. T R Frederick, Customer
Terry R | Overall ExperienceThe BEST encounter/services I've ever had with U-Haul the manager is superb and I've lived in many states over the years. Staff was extremely accommodating and friendly. Very clean, well lit storage facility. I felt that my belongings were safe and I felt secure accessing them as well.
Alexandra B | Overall ExperienceManagement (Lana) and employees were friendly and customer focused. Easy to do business with them. Thank you!
OSCAR O | First ImpressionsThe staff was courteous, helpful, and profesional!!
Rolando B | Overall ExperienceVery nice place
charlie g | First ImpressionsGreat temporary need.
Keith H | Overall ExperienceI would definitely recommend this facility over most that I have seen. The staff were excellent and were extremely helpful. The facility was secure and made me feel safe when I was accessing the building. 10 out of 10.
Randi T | Overall ExperienceThe employees are awesome
Carol W | Overall ExperienceI was very im pressed with the service, cleanliness and security of the facility. It was also nice to be given a free lock
Deirdre M | First ImpressionsThe bathroom was locked or out of order much of the time which was inconvenient. When my unit had me locked out because of a computer glitch, it was inconvenient and annoying. I don't like it when staff goes into my unit unnecessarily ( Maddie).
Sheila L | Overall ExperienceVery Pleasant Staff
Carlyn S | Overall ExperienceWe went & cleaned out our storage unit on Thanksgiving night to keep from having to pay for a month. I didn’t know I was supposed to call someone and tell him it was cleaned out. I talked to the manager the next day and she said that the housekeeper had let her know that morning that it was cleaned out. But we still got charged for a month. She said that it was electronically done at midnight but it showed on my invoice and receipt that it was done at 10:50 AM on Friday 11–20 4–23. I am not happy about this at all because I am having a rough time like a lot of other people are right now. So I will not recommend this place to anyone. Thanks.
Patricia C | Overall ExperienceThe deposits was to much so I went some where else. I also pad for utility insurance and didn't get my money back. Never use again
Jona M | Online Move InGreat staff with great attitude. Made it easy for us.
Robert B | First ImpressionsThank yall u feel like family
Kaleb B | Overall ExperienceThank you for being patient with me!
Ladasha B | First ImpressionsThe staff went out of their way to help me. I would highly recommend this location.
Carol W | First ImpressionsThe online sign up process was a bit confusing because I wanted to sign my husband up to have access to the unit, but it would not allow me to put the same address as mine. I wound up not adding him because of this, then when he went to the unit, he was not allowed access. It was a difficult ordeal! The attendant there said to add his name, but put a slightly different address, like add a .5 to our address. THIS MAKES NO SENSE!!! Members of the same household should be able to have access to storage unit using same home address.
Kimberly K | Online Move InVery nice place and friendly service
Shannon M | Overall ExperienceMs.Lana is a very professional person and she did everything right for me with no problems and was very nice.I love doing work with her when it comes to getting my Rental or anything I need she helps out
Lacrisha B | Overall ExperienceThis uhaul facility is great because of Lana Stutt. But Butch is not a welcoming person. If I have to deal with Butch I will not use or recommend this place. Butch is very bad for your business not nice. What a shame.
Tommy R | Overall ExperienceThe manager and staff were extremely helpful and friendly, I am so glad I decided to rent a unit at this location!
Cybil K | Online Move InInconvenient access and very pricey!!
Heather B | Overall ExperienceWe've had storage at your facility for almost 2 years and have always been treated with respect. The Florence Blvd facility was always clean and well maintained. Your staff professional and always eager to help. Thank you for a great experience and we will continue to recommend your Florence Blvd facility, the Wood Road Facility and your facility in Sheffield, Alabama. The only facility that could be better bc of a one man crew is Florence, Blvd....the gentleman that works there is overworked and needs assistance. He maintains a great asset to this company but it's wearing him down running the entire store. Thank you for a great experience!
Tammy C | Overall ExperienceWould not work with me on paying past due amount and both of my units went to auction. I lost all of my belongings some of them were very sentimental and personal items and I wish I would have been given the option to at least keep those but I wasn’t offered that choice. Lana stutts was not willing to work with me even though I informed her about me being out of work and I offered to pay past due balance on my first paycheck.
Amanda C | Overall ExperienceMoving is a very stressful situation for everyone in all walks of life but Ms. Lana made the beginning and end less tedious than the normal pick up the truck keys and leave scenario.
Alexandra B | First ImpressionsI got behind on payments after losing my job. That resulted in me not being able to pay anything online either. I go into work before they open and get off after they close so I cannot go up there either. They also do not have their own phone number to get in touch with them. I emailed multiple times as well with no response. This resulted in neither of us being able to get in touch with the other and they sold all of my belongs.
Abbi S | Overall ExperienceSo impressed with it that i advertised it on my Facebook! Will use it again!
RUSSELL W | Overall ExperienceGreat experience
ricky s | Overall ExperienceI moved my things in storage from 10 miles away because of the incredible leadership at this facility. They go beyond in accommodating the customers, knew me by name within a very few visits and have been more than fair in their dealings with me. The general manager Lana WILL bring business to both the storage and the U-Haul rental. She has excellent business skills but also excellent people skills and that will make such a difference in drawing business in. I would recommend them to anyone!
Karen J | First ImpressionsThis is the most disorganized business!! I had 2 storage units with them! The first I did online and had no problems with. The second I did in store, it was a nightmare! 1st they gave me a unit that was full of somebody’s belongings. They moved me to an empty unit but didn’t put it in the computer so it kept getting locked out for nonpayment from the previous owner. When I moved out of it the guy told me that they had rented it to a guy 2 days before I moved out!
HEATHER M | Overall ExperienceNeed more than one person working especially on the inside to many customers for one person to deal with.
JAKOBY A | Overall ExperienceVery knowledgeable and friendly service.
Sheila L | First ImpressionsLana and her team is wonderful! From rental equipment to finding a storage that accommodates our need, we find this facility to be our best option.
Angela R | First ImpressionsThe Young Lady Lana Stutts Went Beyond The Call Of Duty To Make Sure Things Went Well. Outstanding Employee. ❤️
GREGORY S | Overall ExperienceFrom applying to get a storage unit to getting a rental for my move, Lana and her team were exceptionally helpful. I felt well taken care of.
Joshua C | Overall ExperienceLana Stutts provided excellent service and went above and beyond the standard of service I’m accustomed to across 30 years of renting U-Haul vehicles and trailers. She was attentive to our needs, agreeable, and accommodated the unforeseen issues with our move to Florence. I would strongly recommend Lana to any of my friends and colleagues.
Daniel H | First ImpressionsFacility was very clean
Heather W | Overall ExperienceLove it ♥️
Sheri G | First ImpressionsYou are great in hard times, you don't surprise people with unexpected rate hikes, your staff is always helpful and polite, always clean 😁 very respectful and friendly. Very reasonable rates. Coast to coast 👍👍
Liz J | First ImpressionsNever toilet paper in bathroom otherwise great place
Vicki W | Overall ExperienceThis company has always goes above and beyond to make our request a reality. Thank you!!!
Antoinette S | First ImpressionsThe communication about the access was ok but accessing want good
Mary S | Online Move InVery friendly. Site clean and organized
Gail S | First Impressionsthe whole process was fast and easy.
Greg R | First ImpressionsThanks!
Kelby R | Overall ExperienceI got a free unit for 30 days with my truck rental. Opened the unit and the building structural column was in the middle of the unit. So it was inconvenient to work around but the unit was still free for a month. So I can't complain to much.
Kelby R | Online Move InExtremely helpful and friendly
Vicki W | First ImpressionsThank you very much!
Suzanne F | Overall ExperienceThe employees at U-Haul were friendly and nice I moved out four days after I paid for a month but I talked to the manager and they told me that they couldn't refund my money never understood the reason for that cause I done moved out it didn't make sense to me and it still doesn't but anyways they are really good people and my experience with this place was Great God Bless
Gilbert H | Overall ExperienceVery friendly staff!
Kim N | First ImpressionsI feel like compared to other units in my area that are climate controlled that this facility is slightly overpriced per month but the convince of the online sign up and the security offered outweighed the difference. Only wish that the unit had 24/7 access for convenience sake as I work night shift but not a huge deal. Also to note, the staff at the facility and their actions to help get me acclimated and moved in we’re fantastic. Best part by far. Keep those people.
Drake P | Online Move InThe staff there is very friendly and helpful I was pleased with my purchase....Thank you guys for helping me get the storage!!! Thanks Again May God Bless....
Gilbert H | First ImpressionsJohn, General Manager was professional, helpful, knowledgeable, friendly, and managed the facility well. I was pleased with the service. I’m still renting a storage space, and a couple U-Boxes. Associate Butch was also friendly and helpful.
Regina G | First ImpressionsThe staff was great and the place was really clean
KEVIN R | Overall ExperienceButch was very nice and helpful!
Jordan R | First ImpressionsVery clean. Was able to back truck into an area to unload. It was raining, was able to unload and keep my belongings dry.
Nancy W | First ImpressionsI cannot say enough about how great this facility is and the customer service is EXCEPTIONAL!!!!!
Renee P | Online Move InOur experience renting the storage unit was really quick and easy. The girl took us right to our storage unit and showed it to us the facility is extremely clean. I would let my friends know to come here before anywhere else.
GORDON C | First ImpressionsGreat service
Suhail M | Overall ExperienceMade us return the u-haul to a location a lot further away when I had one literally minutes down the street. Called the customer service number to see if I could return it to the closer location and she was not friendly, borderline rude.
April R | Overall ExperienceJust wanted to add that Anna Claire was so friendly and her customer service is top notch!
Jesse S | Overall ExperienceThe young lady that help me and my boyfriend was very friendly and helpful. We need more employees like her. I will definitely recommend her and this this facility to my friends and family.. Anna Claire. Thank you for helping me and my family.. You are such a great add on to this company. Keep up the good work ❤️
Melissa k | First ImpressionsI was scheduled to pick up a uhaul down the street from my house. Got there and they were closed. Not sure why I was scheduled to pick up from a closed business. Wasted 4 hours of my time trying to get it all sorted out and had to be late for work the following day due to all of the issues. That was $50 of my time as well. No satisfied with my experience at all.
MEGAN T | Online Move InVery well maintained and excellent customer service will definitely use them again
Hillman G | Overall ExperienceThe Florence Alabama location was very helpful.
Agnes E | First ImpressionsVery helpful and knowledgeable
Heather K | First ImpressionsRates are to high !
Mick C | Overall ExperienceService has improved greatly with the addition of more staff.
Roger W | First ImpressionsU-Haul site does not have you listed for return of trailers.
Kenan L | First ImpressionsWas so impressed with facility and staff that i posted it on my FaceBook!!
RUSSELL W | First ImpressionsNice, new, clean facility. Employees friendly and competent. Access thru keypad card was very convenient. Hand trucks provided for loading/unloading. Price within market norm.
Kenan L | Overall ExperienceOnly would not recommend because costs are too high
Lacondra R | Overall ExperienceI have storage units in other places. This is by far the best I’ve ever used.
Nannette C | First ImpressionsI have probably rented u-haul 10 times in my life. U-haul of the Shoals is the best location I have ever worked with.
Brent M | First ImpressionsI like the units they have plenty of room inside out of the elements. Not too far away from where I live. Whatever
Christopher W | First ImpressionsKnowledgable, polite, and professional. Top notch people!
JOHN T | First ImpressionsAt a spur of the moment need, the size and price was exceptional. The provided carts made move in and move out so much easier.
Jeffrey A | Overall ExperienceVery friendly staff clean facility.
Kenan L | First ImpressionsVery helpful and polite.
Justin H | Overall ExperienceVery friendly n helpful
Stephanie S | First ImpressionsThe gentleman was very nice and accommodating. The woman who came in to work was very rude. When she first walked up, we were apparently trying to get into the storage area through the wrong door. (Not marked as after hours door only). She wasn’t in uniform and came across as a rude, know it all, pot stirring customer. After she put on uniform, she wasn’t much better. Her tone is very off putting. Her customer service skills were poor. Not sure if she’s actually meaning to be that rude or if she is. Also, we brought a lock from home and we’re told we had to use a certain kind for the unit and had to buy one there. Needs access from back of facility to access back units. We were told they had to rent the ones in the back first. Unloading a HUGE uhaul was extremely tiring alone but then having to carry or push everything from the front door, past empty units, to the very last row made it even more so.
elizabeth h | First ImpressionsThe facility I moved my storage items into is new. There were a few issues with computer log-ins that came up but they have all been worked out. The units are very clean and the safety that is built into each individual unit is impressive ! I feel my items are safe in their storage unit !
Scott B | Online Move InVERY friendly and helpful staff! I'd highly recommend this location.
Jay J | First ImpressionsI was called a liar and told that I would be charged until my truck was returned to the specific location. Will not be doing business with you again.
Alissa H | Online Move InExcelente Store
Juan R | First Impressions