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ETHAN FCustomer Reviews for U-Haul Moving & Storage of Tilton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant (I did not get his name) was very helpful and made the drop off quick and easy.
MICHAEL TThe door to my storage unit did not fit the tracks, opening and closing the door was a hassle and got stuck every time. The door was partially open and exposed at the bottom. If my items were already not in storage when I realized that I would have asked for a different unit. But the time I realized that the office was closed and I needed to move my items. I was stuck with the unit. I did let them know but there was nothing they could do at that point.
Sheryl C | Overall ExperienceOverall we are extremely impressed with the customer service experience end to end on this renal! The U-Haul team members we interacted with were exceptional! To start, Jasmine proactively called us approximately 24 hrs. in advance to confirm the reservation details were accurate and made us feel at ease knowing our equipment was already at the pickup location and ready to go for our pick up day. The day of pick up we met Charles and he was incredible! Charles was friendly, patient, knowledgeable and his help with everything greatly reduced our stress that day of the move. Thank you Charles! At the drop in Tilton, NH we were greeted at the gate by another friendly member of the U-Haul team and promptly directed us to the drop off area. Regrettably I didn't catch her name because she was so efficient we didn't have time to ask! We then dropped of the equipment with Rich, who was friendly and fast with the drop off process. This has been our best U-Haul experience ever. Whatever y'all are doing at these locations don't stop! Great people,10/10 customer experience, Thank you for making our rental as stress-free as possible!
RACHEL LVery helpful and knowledgable staff. Great to work with.
PAUL BEasy to reserve trailer on line , but just let people know that you have to at least take the $5000 insurance ahead of time. Excellent service overall.
STEVEN GExcellent service team. Everything went as planned.
PAUL RCustomer service was excellent.
STEPHEN BI use this location frequently and the staff and equipment are always excellent.
KEITH VDid not get my money back when I never used facility!
brittany d | Overall ExperienceClean maybe but not inviting. Small and crowded
MICHELE HNothing. Everything was perfect.
CHARLES SRetire the older trucks! My rental was a 20ft truck. It was very tired! The steering wandered all over and felt very loose. It felt extremely under powered, had to almost put the pedal to the floor to go uphill at a stop light and it crawled the whole way. Even when empty it had a hard time moving it's own weight! Also, the ignition would turn without the key, so it could be started by anyone! Not my first u- haul rental, but definitely my worst! It got the job done, but wow, what a ride hahaha!
Robert MGreat facility and well run. Very clean and secure. Easy to deal with. Would definitely recommend to anyone.
Lorraine B | Overall ExperienceIt was very easy to rent our uhaul threw the app.we picked it up no problems and dropped it off early with no problems! Guys we dealt with with easy going and gave us great service! I reccomend using this uhaul location!
JASON HEverything was perfect.
CHARLES STo say you are a business that focuses on customer service would be a lie- that much I do know, because as soon as I walked in the door to purchase my rental- your mediocre (at best) staff was nothing but short, rude, and to top it off condescending when I all but INQUIRED on the reasons why a debit card from a nationally recognized bank- yes I did the research look it up- it is IN FACT A BANK- whether or not there are physical locations has absolutely ZERO to do with it being an ACCREDITED NATIONAL BANK. Capital one literally owns it- how’s that for not being a bank?! it’s okay though, ignorance breeds ignorance as I can tell through this ma n pa type show your running over there. All I came here to say was simply do better. For the love of god, if you want your “business” to survive and not totally ruin uhauls reputation then start acting like professionals- and dont give the 17 yr old with an attitude problem access to your front desk to start with- he was clearly on an ego trip the way he barked out commands and then tried to outsmart me with his childish comments like ooo chimes not even a bank. Why don’t you go back to your playpen, or even better get a real job and maybe hit a book, because clearly education wasn’t at the top of the application in this case. Anyways, I’d write more but I don’t want to give him anymore of a big head. Like I said, do better- if not for yourselves then for the poor people in the community. Jesus. Oh and by the way- I spoke with the lovely people of U-Haul- and they informed me kindly that MOST Of their locations do in fact accept chime- with a smile- the ones that don’t are simply “way behind” as she so laughingly put it. So again- GET YOUR Shiz TOGETHER. And as far as any fees that are due, good luckkkkkk. We paid our bill through U-Haul, we are all set. Have a nice day!!!
Alex GThe owners are wonderful. I rent trailers about 4 times a year and they're always kind, helpful, and professional. I highly recommend this location!
TRACEY BGreat Managers and staff!
RICHARD DYou could have let me know up front what the mileage fee was. I stayed local and the mileage was more than the rental! $1.29 per mile is outrageous for a local trip.
PAUL MWipers were very bad . I think the vehicles need some looking at. I have had no major issues with this location.
ANDREW BClean and the staff was very friendly
Philip G | Overall ExperienceI was never told till after the rental that there would be an additional "safe tow" charge of $8.00. It needs to be disclosed up front.
GARY BTrinity was fantastic to work with…she went out of her way to help me with the return of a one way rental and a last minute storage unit rental. She made a difficult event less stressful. She gave great customer service and I am very grateful to her.
kim o | First ImpressionsStay as you are this location has always been good with us
ANDREW BGreat staff, easy to use storage facility
Susan L | Overall ExperienceVery nice people at this location. I will rent there again!
JOHN WQuick, easy, convenient.
PAUL DThe box was falling apart and the cover was shredding. Door would not stay closed as latches did not work, had to use a padlock to keep it closed but had to add screws to hold the latch for it. Rude guy on the phone when calling to pick up the box.
Lori SSecond time I’ve use the U-Haul location. It was nasty outside the day I booked the truck, and I received a call to make sure I was ok with the truck I had reserved. The lady that called me, and handed of the keys was very nice.
HEATH LThe staff was very accommodating. They worked to meet my needs. I appreciate their efforts.
Charles SNeed more lighted parking lot
JASON DThe tilton nh and ellsworth me are have no taxis, Lyft or uber (or so sparse- could not get). Please allow the employees to drive you to and from car rentals or somewhere nearby to assist.
JULIE MThis location was very busy at the time of drop off. Handed the associate the keys and he notified me that he would email my receipt that day and in less than an hour I had my receipt. Very professional!!
MICHAEL WGreat deal
GENE MNothing everything went smooth. I extended the rental one day without issues. They were very accommodating.
Charles SI rented a truck from uhaul to return it an hour away. I also accepted the free month of storage and not only was the manager of the place rude..he locked up our unit for non payment after two days. Thought I got a free month? Now my move is delayed yet another day.. I have no access to my belongings till the morning... Now I have to pay for another night at the hotel and extend the truck.. again. What a joke.
amy f | Online Move InThe staff I interacted with were delightful! Happy Holidays!
ETHAN FRomana and Tony were very respectful and went above and beyond.
Jagger T | Overall ExperienceThe staff is very excited about working with you and take every costumers is treated with respect
DAVID FWe haul food for the food Pantry. and Tilton U-hal has always been there for us.
Northfield Ttook me over an hour to check-in because system said car was to heavy to be trailered by the 26 ft truck I rented which waa already OK'd by the reservation website. Staff was great. The system had a glitch but it was eventually taken care of.
Richard KRent regularly from this facility and always have wonderful interactions and service.
DOUGLAS Hprompt helpful service.
KAREN VThank you very much for a great customer service
JEANINE MVery personable and friendly staff
CARL DI always have a great experience at this location. They’re professional and efficient.
TRACEY BThere is nothing to improve. I was extremely thankful for the assistance and professionalism of both UHaul locations. I will definitely come back.
DARLENE GThe roof of the truck leaked all over a bunch of my stuff that was in the tail end of the truck and my master bedroom mattress & box spring that was in that part of the truck. We let the Tilton location know. She said to let corporate know, I will call next week.
DIRK GAmanda was awesome. Wonderfully informative and helpful. The newer vehicles do not need phone adaptors:)
SHANNON SGreat Personal Great service and very helpful. Will definitely use U Haul in the future
JAMES NEVERYTHING WENT OFF WITHOUT A HITCH STAFF WAS PROFICIENT AND COURTEOUS
STEVEN RVery friendly and helpful staff.
LAWRENCE WEverything good here.
LEON HExcellent service. Will definitely rent here again.
THERESE TEverything was GREAT
CHERYL LExcellent everything went smoothly
stanley cStaff very friendly and helpful. Also was a very busy truck return day. I saw them all getting right to work going through and cleaning/readying the trucks for the next customers.
tracy s | First ImpressionsGreat service I would go there again
MANUEL ZThe staff have been very accommodating and helpful. The sense of urgency to assist amongst the staff was very notable.
Alan S | Overall ExperienceStaff there goes above and beyond. Place is kept clean both inside and out. I would use them again and would and have recommended them.
Pamela V | Overall ExperienceWe arrived after operation hours to store our items for the first time so we had no key....they were very kind to leave instructions on how to access our lock and the # of our unit It was great!!
linda d | Overall ExperienceI have had need for both long-term storage, and day-use vehicles. They always tried hard to make things happen for me...and were usually very successful! Best Regards, David S. R. Clark
david c | Overall ExperienceA young man by the name of cody was able to give me something information over the phone before you facilities closed so that I could have access after hours to unload my items
linda d | First ImpressionsFair price, clean and secure storage, friendly service . Very satisfied customer.
Scott C | First ImpressionsThank you
William d | Overall ExperienceJust because of high price.
Kelly P | Online Move Inthank you Tony. You were a great help.
William d | First ImpressionsI only trust U-Haul.
Terry G | First ImpressionsOwner was very helpful and friendly. Will definitely recommend to my friends looking. Thank you!
Kelly B | First ImpressionsExtremely friendly and hugely helpful. They were very professional. In no time at all to go through the rental process. It was a great experience.
Donna G | First ImpressionsRamona was always very helpful and friendly! Thank you!
David D | Overall ExperienceFriendly staff and very helpful.
Phil W | First ImpressionsExtremely helpful. Awesome experience.
Alan S | Overall ExperienceThis facility has been run extremely well I am totally impressed in the 7 years that I've been using it on and off I've had multiple unit once big and small drive up and inside storage always been happy will always go back with them.
Christopher A | First ImpressionsI couldn’t be happier with my experience! The convenience, willingness of the staff to go out of their way to find me the right vehicle and storage unit to fit all of my moving and storage needs. I have rented from Uhaul many times over the years, and my experience at the Tilton NH location was the best!!!
don a | Overall ExperienceBill was extremely helpful, knowledgeable, and provided excellent customer service!! Give him a raise !😂
mark h | First ImpressionsMy storage unit leaked (1119). I had to throw away alot of items.
Shawn S | Overall ExperienceCouldn’t have been better.
walter m | First ImpressionsStaff was fantastic and willing to help with all of my questions. The location is perfect as I am in the area often.
Melissa C | First ImpressionsOur 10 x 10 unit was one of several in a row with poor drainage outside the door which resulted in standing water with slippery silt under it. When accessing the unit, i could not avoid my shoes and socks getting soaked and I nearly slipped and fell from the silt. All the other units in the facility are graded properly for drainage but these several around 1623 are a problem. Should be easy to fix.
Doug M | Overall ExperienceI needed a unit for my nephew who is moving. Bill answered every question and walked me through exactly what I needed to get done online, and was very patient and kind when I had to call back for more help. Bill made it a great experience all the way around.
Lorraine B | Online Move InFlooded drive in front of my unit with muddy water was next pleasant because of your new construction on site. Monty Daniels
MONTY D | Overall ExperienceRomana and Tony and their help are SUPER with customer service. I've been in customer service most of my life. You don't see great customer service much in the industry anymore. Thank you all.
Margarette D | First ImpressionsGreat people excellent to do business with would recommend them to and for anyone
Joe H | First ImpressionsThe only place I would go for moving and storage.
Konrad S | First ImpressionsRamona, Dominic and Bill at this U-Haul provided excellent service with my initial 6x12 trailer drop-off and later deliveries and pick-ups. Thank you. Mike Dowling
Michael D | Overall ExperienceGreat experience.
Mike G | Overall ExperienceWill definitely use this again if ever moving.
Steven J | First ImpressionsRomona and her staff were really helpful and pleasant to work with.
Robert S | Overall ExperienceRamona is the best. You can’t find anyone who would go that extra mile. We have used her facility a couple of times and we got the same best experience. Personality, communication and just all around awesome person. I would definitely recommend this uhaul facility to anyone. This also says the same about her staff also. You need a good leader with exceptional staff to operate a great company. Ramona you ROCK the Uhaul..
James R | Overall ExperienceVery friendly
Patricia M | First ImpressionsI went in to fill out paperwork, everything went smoothly and was explained to me how it works. Ramona was very helpful and knowledgeable. Thank you
Nancy W | First ImpressionsGreat people!!
Steven O | Overall ExperienceThe condition of this particular facility prior to the current management was inconsistent; it would deteriorate and then improve for a time as new management came and went. Since the current managers took control this facility has been consistently well maintained and constantly improving. They are good people, hard working, and a pleasure to work with.
KEVIN M | Overall ExperienceI was surprised that I was not offered a refund for my last payment. I left the facility one day after I paid for the month. I feel that I should have been given a refund
Warren B | Overall ExperienceI found the owner and staff to be very kind and considerate
thomas f | Overall ExperienceAmazing, helpful, very thoughtful .. would go back anytime. And would recommend to everyone.
Nancy M | Overall ExperienceExceptional assistance from office staff. 👍👍👍
Susan D | Overall ExperienceThe Tilton team rocks!!!
Melissa A | Overall ExperienceThe thing I didn’t like is if I was late 4 days, I got charged an additional 20 dollars but if I wanted to move out just a few days after renewal there was no prorated money. I think that’s very unfair and would be only reason to not recommend Uhaul’s facility.
Kevin R | Overall ExperienceRamona was always helpful and friendly with whenever I needed help. She made the final moves possible by securing a truck on short notice. Excellent.
JOHN R | Overall ExperienceThey staff are tremendous to deal with and very helpful.
Robert S | First ImpressionsTerrific service and efficient-knowledgable management. We will absolutely use this facility in the future and will highly recommend it to others. We could not be more satisfied!!
Peter H | Overall ExperienceMoved out of a 5x5 unit to a 5x10 box. Worked great. thanks for the suggestion.
Frederick I | Overall ExperienceWhen upgrading to a larger unit I was told I couldn't get credit for time left on the first unit. I get it for an early departure, but this was an upgrade and I should have been credit for the time already paid for.
Philip G | First ImpressionsThere was no lock inside as the email indicated, and the latch assembly is in need of replacement. The gentleman in the office was extremely helpful, friendly, and although very busy with other customers at the time, he was great. This guy was super - can't say it enough, wish I could tell you his name, but it was Wednesday late morning.
Philip G | Online Move InPleasant experience
Dan O | First ImpressionsVery clean and professional also customer service is so nice thank ypu Brittany for all you do and being so kind .
Renee M | Overall ExperienceI had a fantastic experience and their team on site was awesome!!! I’m so thankful!
Melissa A | First ImpressionsContract said 24 hr7 daya week access. I was kicked out of my unit twice that i paid for because without informed info the hrs where changed by the facility live in on site nanager. And wasnt allowed access to my contracted paid for unit. And was blocked from access with signed contract of 24 hr 7 day acess
icson w | Overall ExperienceExceptional customer service.
Virginia C | Overall ExperienceI started July 11th 2018. I checked out on May15 2021. I left 4 days after I paid my bill I think it was unfair to keep my last paymnet. I should have been charged for a week at the most not the whole month. I am sure it ws rented the next day.
Karen K | Overall ExperienceGreat staff and very helpful. Will be a repeat customer in the future.
Michael O | Overall ExperienceGreat customer service and always helpful if I needed anything will definitely be back if I need to storage unit thanks
Randy N | Overall ExperienceRomona and staff at Uhaul, Tilton, NH are gracious and competent, made our move so much less stressful. Thank you!
Virginia C | First ImpressionsStaff was very helpful and ensured snowmobile would be safe.
James C | First ImpressionsPeople that work there are very friendly I would go back if I had to
DAWN G | Overall ExperienceWell done and reasonable price
james k | Overall ExperienceThere are no words to express how grateful I am that we could straighten everything out in this pandemic, I only have great things to say about Ramona and her crew
sean c | Overall ExperienceThe fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.
christine b | Overall ExperienceLike that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you
Alicha S | First ImpressionsRamona is awesome
mark p | Overall ExperienceAll staff professional and helpful.
Wayne F | First ImpressionsThanku fro the help and u guys are so grat i will go thoue u guys agong
Susan B | Overall ExperienceRamona was very helpful!!
Carl O | First ImpressionsThanku guys fro the help u guys are the best and cheper and freindly and nices
Susan B | First ImpressionsRamona and crew were fantastic! Every question,concern, comment was answered professionally and what a great place to store my belongings. I had 3 storage units and rented numerous amount of trucks. Every time I rented out a truck they were there to greet me and was very courteous. Thank you Ramona and family!
Joeseph M | Overall ExperienceVery friendly services, good security control and convenient hours at the location were impressive. I especially appreciate the manager, Ramona, who ensured that everything was ok with my needs. Thanks Ramona.
inhyong l | Overall ExperiencePrice is a little high
Felisha C | First ImpressionsFriendly and helpful staff
Charles F | Overall ExperienceRamona was terrific and I look forward to a great rental experience.
Peter H | First ImpressionsGood job!!!
derrick m | First ImpressionsAmazing service and the people were so kind curtis and helpful. I would highly recommend them
Tina H | First ImpressionsWonderful people running this location but the storage units are rather small. The 10' x 15' is high but not very long. Harder to stack boxes high because the weather factors will cave in boxes.
Joeseph M | First ImpressionsThe staff there was really humble and resourceful to my situation and I appreciated all the help they offered.
brent p | Overall ExperienceI love this location nice friendly service who go above and beyond to help the customers. I store my Harley here and it is safe and secure! I recommend this place to anyone who in need or space.
PENNY E | First ImpressionsGreat people running this place! They do all they can to try to accommodate you!
Rick P | Overall ExperienceThe manager and personal were above and beyond I feel the security was top notch respectful and I would always recommend this haul to anyone by far one of the better hauls I have ever used thank you.
RAY B | Overall ExperienceExtremely helpful and pleasant! Thank you!
Stephen C | First ImpressionsA+
Karen D | Overall ExperienceThanks for your help organizing several moves while I was remotely located. Everything went as planned on my arrival.
william b | Overall ExperienceRomona and Tony are absolutely fantastic to work with.
tom p | Overall ExperienceI will be back in the fall!!! Ramona is a definite attribute to UHaul
Valiere H | Overall ExperienceRamona was great; however the overall customer service has been a poor experience. Will NOT be a returning customer.
Angela M | Overall ExperienceResponsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.
Andrew P | First ImpressionsWas too expensive
trish t | Overall ExperienceI felt very secure leaving my belongings at this storage unit, and it was very convient as well.
Renee G | Overall ExperienceTony was a pleasure to work with
tom p | First ImpressionsOur customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with
Teri K | First ImpressionsFast and great people
Janise D | Overall ExperienceRamona, the manager at this U-Haul location, has been consistently a strong and effective professional and this time was no exception. She is a true asset to your company. Thank you again, Ramona!
minoo m | First ImpressionsGreat service and fast
Janise D | First Impressionsgood experience
Garry L | Overall ExperienceVery well run and organized facility
ROBERT B | Overall ExperienceWhat a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. I
jean s | First ImpressionsHelpful staff.
Carolyn J | Overall ExperienceGood location.
Earl W | Overall ExperienceGreat staff helped me with all my needs they were fantastic.
John C | First ImpressionsExcellent staff, thank you
Terry B | Overall ExperienceVery helpful & friendly staff
Delia S | Overall ExperienceNo comments
Nicolas B | Overall ExperienceAll of our furniture from the U box is ruined due to mold, thousands of dollars worth.
Marnix V | Overall ExperienceEasy in and out. I didn't have any problem at all storing my 31' motor home in their lot. No problem with security at all. It worked out perfectly for me.
Kelly B | Overall ExperienceGreat place
Douglas C | Overall ExperienceThey need more help on the weekends. It’s hard to get things done in a timely manner when there is one employee trying to run the place and take care of everything, especially on a weekend.
Theresa L | Overall Experienceconstant rate changes, (four in two years), plus cameras in only the first two rows provided security only to some. Moisture issues as well as gaps to other units allow bugs and other pests in.
GARRET B | Overall ExperienceVery Friendly and helpful. Had a storage unit here for 3 + years with no problems. Very helpful with the Ubox too.
JENNIFER G | Overall ExperienceRamona was professional, efficient, friendly, prompt, and did not miss a beat. Recommend highly and appreciate her hard work.
minoo m | Overall ExperienceEasy to move in and move out. Nice, simple, clean, well-lit and well laid out.
ARIANA Z | Overall ExperienceRamona and her staff were helpful and very accommodating. I would highly recommend this U-Haul location for your moving and storage needs.
ann g | Overall ExperienceGreat experience
Cherie L | Overall ExperienceMy beds got covered in mold alert worse place I have ever stored my stuff.
KATELYN A | Overall ExperienceWould use this facility again
Lawrence C | Overall ExperienceI payed for 24 hour access and the gate was broke or not working all those years I paid for a service and not got anything for it what A SCAM you have going
Mike G | Overall ExperienceThe online payment plan is helpful and relatively convenient.
Brenda L | Overall ExperienceI would use U-Haul storage again
marion l | Overall ExperienceAll workers very kind and helpful
Rebekah W | Overall ExperienceThx. 👍
Bob M | Overall ExperienceThank you for everything
Michael G | Overall ExperienceTerrific friendly and helpful staff
Charles B | Overall ExperienceOutstanding customer service. Friendly, courteous, and very knowledgeable staff. It was a pleasure to do business with them.. 5 STARS for them.
Ken P | Overall ExperienceFrom Day one, Tilton storage was Excellent, The staff that I came in direct contact with was exceptional, Both Carly the original manager and her replacement Ramona were outstanding, Wonderful people
James K | Overall ExperienceIt was quick and prompt
BARBARA J | Overall ExperienceStaff was rude
Ben F | Overall ExperienceGreat and very efficient manager.
Fred C | Overall ExperienceGreat experience
Randy S | Overall Experience