Customer Reviews for U-Haul Moving & Storage of Titusville

Rating:

5.0

Top notch service!

Rating:

3.0

Some of your staff is extremely rude and/or high/drunk at work

Rating:

5.0

I needed major assistance because I ended up needing to drop off and empty the trailer at a different location, everyone was Super helpful and helped my anxiety level for sure. Moving is a pita. Thank you!

Rating:

5.0

So easy to book a reservation and to check in after hours. Excellent experience.

Rating:

3.0

Customer service needs help. Price went up by $30 over what was quoted when booking online. U-Haul tried to move us to a location in a different town the night before.

Rating:

3.0

I feel that if you drop equipment off early with no issues then some money back would be nice

Rating:

2.0

I am only able to rate U-Haul based on my experience with a single employee in Titusville. I found that the U-Haul trailer was filthy when I picked it up. In addition, the trailer had loose screws, wood chips, and oil in the bed. Once I cleaned up the mess, I felt comfortable loading my motorcycle onto the U-Haul trailer. If I had not found the loose screws, I may have had a flat tire, so I am glad that I did. I purchased a new hitch and a 2-inch ball for my vehicle. I gave the representative at the U-Haul location these parts. I also asked her if she could install the 2-inch ball for me, as I did not have a wrench that would fit. She returned to my truck and handed me a lock washer and told me it was not needed. I was definitely surprised by this. I drove the U-Haul trailer for approximately 1,400 miles. By the grace of God, during a rest area stop break and an inspection of the trailer and truck I noticed that the nut on the ball was loose and not tight. I'm relieved that I found it, as it could have come off and caused an accident.I returned the U-Haul trailer to the Eastpoint Maryland location where a professional employee received the trailer and completed the paperwork..

Rating:

5.0

Nice young lady behind counter a very easy experience. Im super pleased with service.

Rating:

3.0

I had a reservation to pick up a 5'x8' trailer for 2 days. When I arrived at the location to pick up the trailer that morning the associate there told me I was at the wrong location which I was not. After realizing his mistake, things did not improve. He then told me that they didn't have the trailer I reserved and then decided to give me a 5'x9' at an inflated price. Even after discussing this with him I still ended up paying more than my original reservation. I am very disappointed and dissatisfied with U-Hauls overall service. If anything this felt like a bait and switch. Please contact me to resolve this.

Rating:

5.0

The service was excellent

Rating:

1.0

Customer service when checking out the truck was fine, but the van that I had rented was full of German cockroaches. I had to take the stuff I was moving and leave it outside so that I could go buy bug spray and make sure I didn't bring any of your cockroaches into my house. Super inconvenient and absolutely disgusting. I didn't notice them until I got out after driving two hours to where I was picking up my stuff. This was before loading anything into the van, so I'm 100% positive they were there to begin with. I'm not one to complain but cockroaches crawling all over my stuff is where I draw the line.

Rating:

5.0

Frank is very professional

Rating:

2.0

Was giving the wrong address to return the truck. The building that was given was vacated called them said I had to get int touch with customer service. They gave me a gas station to return it. The place charged me extra but I filled up the truck above the line it was giving to me .not to mention being charged for using the truck and I didn't even have it for a full day Not happy. Lesson learned. Sandra Marple

Rating:

3.0

Please Fix the Internet for the afterhours return system. cell service is weak in the area and I try to use the WIFI but never works.

Rating:

2.0

I have had multiple problems with rentals and scheduling at this location and try to avoid renting from here. Once again, not only were there issues, but the management was their usual discourteous self. First, they lost my reservation. Knowing this had happened in the past, I called to confirm. When I called I discovered this happened again and made the reservation over the phone. The .99/mile rate I was quoted was changed to $1.19 on the contract and never disclosed. On top of that, the ramp for a 26' truck turned out to be VERY short, so much so that I had to use another truck and trailer to get chair racks loaded. Couldn't believe a ramp on a truck that size would be almost a 50 degree angle. If you have to rent U-Haul, rent for the 405/South Street location.

Rating:

2.0

Was very over priced

Rating:

5.0

I needed a hitch installed on my car for my wife motorized cart the installer Frank was very friendly efficient and fast employees like this make your business grow

Rating:

5.0

Thank your great job

Rating:

5.0

Wonderful customer service

Rating:

5.0

I'm old and would like to have a power roll up door and an extra step to help entry. Both to the driver compartment(both sides) and the cargo bay.

Rating:

5.0

No worries 😁

Rating:

5.0

Best Uhaul experience ever, the gentleman was so friendly and really helpful. Had us on our way as quickly and efficiently as possible. When we returned he unhitched us and we were off, no problems at all. He made it all so easy, will definitely be using this facility again even though it isn't the closest location!

Rating:

5.0

Professional and top quality.

Rating:

5.0

The staff were excellent, they were helpful, courteous and proffesional.

Rating:

2.0

I ordered blankets, but never received them. The employee should have made sure I received them, but did not She just sat. Thankfully when I was contacted to cover the road tolls owed for the truck, the customer service representative was awesome and reimbursed me for that charge.

Rating:

5.0

The whole renting an return was pleasant

Rating:

5.0

She (Sierra) was wonderful and helpful..

Rating:

5.0

I had a lot of bad experiences at many different U-Haul locations throughout the country over the years (I am old as dirt). I keep coming back because even with the bad experiences you are the only game in town so to speak. It was truly GREAT to have had a great experience this time around.

Rating:

4.0

Quick and friendly service.

Rating:

5.0

Good business gave me a discount for next time

Rating:

5.0

The U-Haul should have been retired a long time ago, it shakes terribly and so much play in the steering wheel that it was hard to keep in your lane.

Rating:

5.0

Young lady who worked there was pleasant.

Rating:

3.0

Easy drop off but requested copy of return paperwork and they said their printer was down, got receipt in e-mail but because of traveling my printer is disconnected and I always like to have a hard copy.

Rating:

2.0

The person who greeted us was friendly enough. We put gas in the truck before dropping it off, making sure it read EXACTLY what it did when we picked it up. The guy asked if an email receipt was acceptable. DON'T DO IT. They charged me $20 for gas when I know 100% that there was no need for them to add any. Regardless of how tired you are, stay and get a receipt in person. Take a picture of the gas gauge when you pick up the truck and then when you drop it off. It will save you from this slight of hand. I would not have minded paying for it, IF the gas gauge was showing that I was returning it with less gas--that's why we put gas in before we dropped it off. To make sure it didn't.

Rating:

5.0

Frank did the installation of my trailer hitch and electrical harness and was very knowledgeable in the entire process. I am very happy with the installation, the professionalism, the friendly atmosphere and cleanliness of the entire building including the bay where the work was performed. The entire staff at this U-Haul branch was eager to assist me and went out of their way to help me in anyway possible. I would recommend going to this location, which is not the closest to my house but I am okay traveling the extra time for the extra effort they give to all their customers.

Rating:

3.0

Checking out the equipment was terrible as the agent working has zero people/ customer service experience…..

Rating:

5.0

extremely competent and efficient and pleasant personnel 2 young women and return equipment gentleman

Rating:

2.0

Customer Service Rep, Frank, was obnoxiously rude. He was talking negatively about customer with another CSR in front of the customers. His attitude seemed like we were bothering him with being there, when it's his job. He was aggravated when during the walk around of truck provided it was noticed the driver side outside rear tire had a nail in it therefore we refused it. Once provide with a different truck, I made sure we were good on paperwork to make sure it showed in the system that we changed trucks, the response was "I sent you a text" in a very negative tone.

Rating:

1.0

Company continues to erroneously charge my credit card and cannot explain why. Had to dispute with my credit card company and have a new card reissued.

Rating:

3.0

Seemed to be one girl working alone

Rating:

1.0

Was told one thing by one employee and a diff by another. Too expensive for one day. Will not be using U-Haul again!

Rating:

5.0

Possibly have 1 or 2 USB ports in the dash like to the side of the radio for example

Rating:

4.0

Your Titusville location needs more room and parking. The staff is great 👍

Rating:

1.0

The trailer I ordered was not available and I was on a timeline

Rating:

3.0

Offer customer pick up within 5 miles, to eliminate the need for onsite parking. There are only two spots marked for customers, but hundreds of pieces of equipment?

Rating:

5.0

All good!

Rating:

4.0

First vehicle sounded sick second vehicle questionable, but drivable.

Rating:

5.0

Customer service was awesome.

Rating:

1.0

Terrible, will never use this location again

Rating:

4.0

Dropped off after hours so no contact with personnel.

Rating:

5.0

Everyone was very helpful and efficient

Rating:

5.0

Keep up the good work.

Rating:

1.0

I feel like I was way overcharged. It said 19.99 a day for a rental. I used a 1/4 of a tank for gas and rented. Can for two days. Then I was somehow charge 255$ and it was not explained to me. I won’t be renting a U-haul again.

Rating:

5.0

Best experience for this service.

Rating:

4.0

the facility was nice, the only issue we had was the door to enter the facility needed to be pried open due to it did not have a stop to it. It would have also been nice to be able to open a garage door instead of a small house type door to get stuff in and out. Was great for what we needed for.

Rating:

4.0

The only issue was that the ise of the bay doors were restricted to use to have easy access to get to my storage for a whole year.other then this they were super

Rating:

5.0

Very nice people, wish had garage doors

Rating:

5.0

She was very nice, during the whole process .

Rating:

4.0

The staff was amazing. Very hel0ful!

Rating:

4.0

The fact that my stuff was safe and it was couple of water bugs in the area it was very hot when I had to take out the stuff to look for my things but otherwise all in all my stuff was safe. Thank you

Rating:

4.0

It could be a little more cooler in the unit but it was acceptable

Rating:

3.0

Over the ten years we had the unit, we found rat droppings during every visit. Often, it was impossible to find anyone when we had questions or comments.

Rating:

5.0

Great wonderful

Rating:

5.0

Great people

Rating:

5.0

just a great place to rent and move

Rating:

4.0

No lighting in my storage room. I had to provide my own lighting.

Rating:

5.0

Great customer service!

Rating:

5.0

Trevor and Brandon were helpful and courteous. They were hard workers, multitasking with customers and making the whole experience pleasant and efficient.

Rating:

2.0

Mold all over my couches

Rating:

5.0

Had a great rental experience at this location.

Rating:

3.0

Free lock was not in the unit as promised. No directions on how to access and what door etc. Thankfully someone was there to ask and to help.

Rating:

2.0

I loss all my stuff molded wet and nasty mold inside my whole storage I had to throw all my things away but think God for insurance !!! I will never ever use you all ever again !!!!

Rating:

3.0

My storage unit had broken glass on the floor that I had to sweep up before I put my belongings in . Unit #174

Rating:

4.0

It was okay but it was very expensive

Rating:

2.0

When I went to drop off my trailer in Titusville Florida, they had no reservations for me and I called twice to make sure they had my reservation and they had no reservation for my free storage either. It was very annoying. Thank goodness they only had one left on ground floor and I was able to get that. I am very disappointed. I have rented it from you before and I’ve never had this problem right now I don’t think I would recommend Titusville Storage. After a very long ride from New York to Florida I was in no mind to fight the people in Titusville. Very disappointing. It probably was customer service who screwed up my reservations, but I don’t care who it is I was paying and I expected to get service or at least have a reservation.

Rating:

5.0

My move was unexpected and at the last minute. Everyone that I had an encounter with at U Haul whether it was personal or on the 1-800 phone line was nothing short of a pleasant encounter especially during a extremely stressful time for me & my family. I honestly appreciate the customer service I received from your Employees.

Rating:

5.0

Great service and experience

Rating:

3.0

Most of the employees were responsive and helpful. However, there was a black lady that seemed nice when around others in the office. When we interacted outside it was very different. She was rude, mean spirited and made us very uncomfortable. When we ask her a question she responded with "You talkin' to me?!" Instead of answering our question she said "We are closing soon." Then she turned her back on us and walked away. Note: This was not on our move out day.

Rating:

2.0

They did not and could not accommodate after not having the available storage that was reserved to me over the phone and the. Spoke condescendingly towards us

Rating:

5.0

Fast very nice 👌

Rating:

3.0

It was satisfactory but we were charged WAY too much.

Rating:

5.0

Brittany did an excellent job even under difficult circumstances of handling all the duties needed by herself. She was informative, helpful and handled everything smoothly. Only feedback item .... the Vanbody storage unit (retired truck beds) had a musty / moldy aroma and the rat poison trap in the unit wasn't very welcoming and gives a poor message about contents being damaged by rats and whatever might gain entrance. Finally, I applaud the one month free storage incentive and appreciate that for the one way rental. Thank you. Wayne White and Linda Henshaw

Rating:

4.0

Just a note....light is put and there is a leak in unit. Top left corner where boxes get stacked. Thanks .

Rating:

4.0

However, I have two comments. 1). Do not allow online booking override local booking/reservations. 2). This has the move in date as 2/14/22 and should be 2/22/22.

Rating:

3.0

Because the electronic pads to get in were down for previous week & still were when I left so I had to chase down the one worker you had to let me in so very inconvenient & I could get any help carrying the Harvey stuff because I couldn’t get in the late evenings. Now I am 62 & dealing with back & neck issues from lifting my stuff & getting it into a car. The staff was nice & I felt sorry for them.

Rating:

2.0

Large storage was UPSTAIRS! Not convenient Security keypad did not work.

Rating:

3.0

I had three different experiences in the same day. Truck rental was good. The lot is very tight to maneuver trucks in, it might be helpful to have staff do that to prevent damages. When returning the truck no one was at the counter to serve myself and three other customers. Check in went smoothly after the agent began helping me. You have some good attitudes there and some need work. Overall my needs were taken care of and I am a satisfied customer

Rating:

3.0

The only thing I wasn't pleased with was I paid for my storage a month before the due date and only used it for 6 days àfter and they told me that they don't prorate so basically I lost 174.00 because I didn't need the storage anymore that is a lot of money to give away I think if the person doesn't need it for the whole month they should be able to get the difference of the days that they didn't use back especially if it was only a few days àfter the month started

Rating:

5.0

They did the best job they could as they were clearly understaffed and overworked. It was hard to watch them have to manage so much, but they really tried their best. Shawn was outstanding At trying to fix things after the people on the phone gave us a different unit than expected. I really appreciated it.

Rating:

5.0

Thank you for maki g my storage and rental a great experience!

Rating:

3.0

The main issue I had was that my due date would be on the 28th of the month and whenever I would try calling in, I'd be placed on hold for upwards of about 40-50 minutes and eventually I would have to give up. I had to wait for a representative to call me to remind me that it was past due and then ended up paying a late fee because I couldn't get through to call in. Other than that, that's the only issue I had.

Rating:

2.0

Overall I don’t have any complaints with the storage facility at all. There are some bugs here and there. The property could be cleaned up better (trash, broken glass, etc). They could pay their employees better (one time while I was there seeking assistance, there was only 2 employees. One of them walked out on the job due to understaffing stresses & not paid enough to do everything with just 2 people). Oh! And not to mention, the reason why I left this place. They kept going up on rent multiple times. One time I rent went up 2 times in about 3 months timeframe! It got stupid expensive super quick. There are much more affordable options literally everywhere else.

Rating:

4.0

The facility was hot and the storage unit was rusty. But the staff was very friendly and helpful.

Rating:

1.0

1st floor unit up a flight of stairs with no elevator, no map of facility had to try 5 different doors to find right area, cockroaches in unit, this place was a joke

Rating:

5.0

Helpful, fiendly staff.

Rating:

5.0

The employees at this facility were exceptional. Their customer service skills always exceeded my expectations.

Rating:

5.0

Happy Thanksgiving.

Rating:

5.0

Thanks to Andrew for always being kind, friendly, & helpful.

Rating:

4.0

Easy process, my stuff was safe and well kept. Worth every penny

Rating:

5.0

Andrew and his team were professional, helpful and always available. The storage unit was easy to access, safe and reasonable priced. If I have the need for a storage unit I will go to the Garden St Titusville first.

Rating:

5.0

It's always been a pleasure to do business with U-Haul. Great customer service.

Rating:

5.0

Worked out well for a short term need.

Rating:

4.0

Very friendly and professional staff. Seriously did not have to wait long. Fast service. 👍🏿💪🏿

Rating:

5.0

He doesn't live at this email address. Please discontinue emails,thanks.

Rating:

5.0

Very good place and very good for u haul to offer such

Rating:

5.0

Met my needs and was very easy to work with.

Rating:

5.0

Very busy. But pleasant. Andrew was very helpful.

Rating:

5.0

All good

Rating:

5.0

Have trouble with the move or U-Haul

Rating:

5.0

Great customer service

Rating:

5.0

A-one service. Thanks.

Rating:

5.0

The staff is great and friendly! Variety of storage sizes.

Rating:

5.0

Good Service

Rating:

5.0

Excellent service!!!

Rating:

5.0

The staff was very friendly!

Rating:

5.0

the team did a great job. we came in on time but had to unload the truck to the onsite storage. they let us have the time to complete what we needed and were very friendly.

Rating:

5.0

Great customer service

Rating:

3.0

I rented 2 u boxes. One had great seals & well made. The other was a box made of plywood with a tarp like covering. The well made did well, The other not well & my couch was destroyed & got bugs

Rating:

1.0

Andrew at the Titusville store was great to work with. As a matter of fact all the people I've worked with at uhaul we're good. Your policies stink. I will never use uhaul again.

Rating:

2.0

Rude and extremely unhelpful. One day late delivering and a day late picking up. Took hours on the phone before finally getting an answer. Transferred several times. Worst experience ever. Never agai

Rating:

4.0

Andrew H. went above and beyond my expectations. The man was polite and very kind to speak with. I think he ought to be used a a training standard for all future Managers.

Rating:

1.0

Most of my furniture was contaminated with mold and mildew. When I addressed this with the folks at the facility, they could not offer me any explanations.

Rating:

5.0

I recommend uhaul to every one I had a uhaul for 5 days it ended up taking me nine days and they did me very fair more then fair I will use them always