I had a great customer service experience, as usual.
ANDY RCustomer Reviews for U-Haul Moving & Storage of Truman Corners
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing I would mention is to let the customer know where the gas tank is. :) Otherwise, I feel everything was covered and it was quick and easy for the rental and return. Kelly was friendly and courteous and made me feel at ease with asking any questions I had. Kelly did a great job!
TAMMY SQuick, friendly and easy drop-off. Took less than one minute.
PHYLLIS ELot expansions at this location GREATLY improve pick-up and drop-off situations! Far less crowded and stressful than the last time I rented from this location (2018). All staff were very friendly and easy to work with, including the central call taker that helped me extend my trailer rental. A+ experience, all around!
ROBERT WMaking sure the vehicle has sufficient fuel is helpful especially when it’s known to be traveling 75+miles. I got the 26’ box van with a 1/4 tank of fuel. Had to gas up before I could comfortably use it. I understand that fuel is on me but having fuel to start with is just an expectation.
CURTIS HAnthony did an excellent job. I will definitely use this location again.
EDWARD Sthis workers was very helpful and answered all questions and a place I will spread the word to others 😀 Faye Delaney and thank you lot I will use your service again 😀 10 stars
FAYE D | Overall ExperienceThe rubber mats in the back of your vans need to be glued down somehow. They slide too easily when a heavy load is rolled across them.
RICHARD HNothing We were very pleased and liked the new added area which made it easier to get and return the trailer.
DONNA BMy only problem I have is, I just drove to the Kansas City area from the San Antonio, Texas area. After driving 14 hours and going to the U-Haul location, I asked about leaving my truck one day at the location until I could unload it the next day I was told no I could not do that. I completely do not understand this whatsoever. The location had acres and acres of cemented land where they park trucks and trailers and tow transport and had more than enough area for me to park my truck instead I had to drive 25 miles away to an area for me to park it then I had to Uber, which cost me $45 back to the U-Haul location so that I could pick up my vehicle. I find this very inconsiderate and inconvenience so now I have to Uber back out to the location to pick up the truck and then drive it back to Olathe to the U-Haul location there so I can get a storage unit to unload the truck. Now the other problem that arises from this I was only given 937 miles to drive from San Antonio, Texas to Kansas City and now that I’ve had to drive from Grandview out to blue Springs and now back to Olathe because of the inconvenience of having to find another place to park the truck I now am going to go over in mileage and now U-Haul is going to charge me a dollar and a dollar extra per mile which is not my fault because U-Haul would not be considerate enough to me as I am 100% disabled veteran and they couldn’t even help me out for one day to let me park a truck
STEVEN BI rent from U-Haul frequently between three locations, and without a doubt, the Truman Corners location is my favorite! The staff is always friendly and makes me laugh. Always a pleasure!!
Kevin LThe customer service I received at this location was the best!!! The two young men that helped me were so polite. They answered all my questions and made sure I had everything I needed.
ELIZABETH SAll went well and received friendly customer service.
MELVYN KStaff was very friendly and helpful, overall a great experience
JOSEPH RProbably the worst experience we had. Also spoke to U-Haul over the phone and the lady was sarcastic and extremely unfriendly. We were assured there would be “plenty” of storage available at the location we were told to drop off at, but the only storage available was extremely inconvenient for our needs as we had multiple large pieces of furniture. We then had to quickly find storage with another company and because of that we were charged a late fee. Absolutely unprofessional and rude employee at this location. Consider not just hiring anybody to represent your company. We will go out of our way to never use U-Haul again.
ALEJANDRO WThe staff is really nice and helpful
AMEENAH MAlways great customer service and clean vehicles!
REX NGreat customer service
tenaya f | Overall ExperienceThe truck was filthy. Had no gas in it. Didn’t have the standard dolly I ordered. Didn’t have the furniture dolly I ordered. The windshield was had so many bugs on it I could barely see out. I had to settle for an appliance dolly with wheels so worn out it was barely usable. I had to buy a padlock for the back of the truck. The lock I bought didn’t open up enough to fit over the holes on the back door of the truck. The alignment was off. I had to drive 600 miles with a sideways steering wheel. The ac would blow when the accelerator was being pressed. So most of the trip was very hot and uncomfortable.
BENJAMIN PThe facility was clean and convenient. The only issue is had with them is while there my storage cost went up twice from November 1st to move out August 23rd.
Tina A | Overall ExperienceEntry way to storage facility is not level.
ADAM S | First ImpressionsThere are alot of qualified and professional employees working at this location. Hard workers and respectful people are hard to find these day. But this particular location has a whole lot of them. Unbelievable!
MAURICE WLocation here was great. Initially was sent to a couple locations prior to getting passed to come hear nearby. Where they didn’t provide me the actual keys in the lockbox early morning.
Keaton CCould use better extended customer parking than a low budget motel parking lot
PHILIP PNothing, the employees are very professional and helpful. Hooked me up to leave, unhooked me when i returned. Great customer service.
ROBERT MThe personnel that assisted me with drop off was amazing.
Kim CSome nice people.
RODERICK TStaff were all super!
VIOLET BHave the needed equipment near my location. I tried to rent this from Lees Summit, MO, but had to drive clear into Grandview, MO to get it!
GARY WEveryone was incredibly helpful!
JORDAN Nputting the correct time the location opens on the app. also i picked another closer location and then i was called and told that location was not available. could it be updated online next time please. also i hope i was not charged for dropping off after hours i was not told it would cost.
KAVAUSEA HI would like to say that Anthony was very friendly and polite and has a great personality. He took care of me and I appreciate that.
TRAMAINE S | First ImpressionsThe other place that I was to drop off would not answer the phone and nobody there had to get a new location after drive 50 miles and wasting two days trying to return the trailer
jeff wAnthony H was a joy to work with. Other persons not so much. Nothing wrong just not new Customer friendly.
DAVID B | First Impressionsgreat thx
CHRISTOPHER OVery friendly
KENNETH GAll good
Robert HNice staff - great service
JOHN BThe parking lot was crowded and full, and I couldn’t find a place to park my car except right in front of the door where there was a sign taking up much of the area. Then I couldn’t drive to the back in the right direction because that was blocked by a car and a truck.
BARBARA HGreat customer service!
GERALD TThis location is very friendly and move quickly. I really appreciate everyone”s effort. Thank you!
CHRISTOPHER SBetter hours. It was difficult to return equipment by 4pm
Anthony AExcellent experience with this service
WESTLEY AThe service I received from the man at this location went above and beyond !! I wish I remembered his name!!
ROBERT KThe gentleman that rented me the trailer was very friendly and helpful both at pickup and dropoff.
KIMBERLY CHard location to enter off the street. Very congested
JODIE RThe manager has trouble explaining himself. And has a very short temper.
NICHOLAS CEverything was great The employee Jamar was excellent, he was a big part in Me being satisfied on my decisions to put the word out on how great the business was for me JAMAR IS THE GUY FOR YOU!!
CALVIN WEmployees were extremely helpful and friendly. Location was very clean and neat and the equipment lot was very VERY nice.
RONALD TPeople were great, location is so small for coming and going that it causes undo stress.
JOHN VPrompt, reliable, professional service! Like night and day coming from LA!
Scott PEasy transaction. Friendly and had great knowledge.
ROSEANNE BThe U-Haul team was very professional and kind to my questions and answers them all with knowledge about the rental and the best deals for their customers.
OSMOND FKeep up the good work!!
ERIN LAlways good!
ERIN LFor some reason this trailer caused a severe vibration when empty. We have rented several 5x8 U-Haul trailers before and never experienced this issue. It made our entire pick up vibrate.
CLINTON RThe gentleman was kind and courteous. Had purchased the unit turns out was to small ended up using the open unused to compensate my stuff left out. He switched the unit without trouble. Thanks gentleman
Kualani S | First ImpressionsYoung man helping us was very pleasant and helpful. I give him high marks. Something went wrong with the check in and approximately two weeks later I got notification from corporate that I still had trailer out and if I didn't return, I would could be charged for a replacement. Finally had to make a trip back to rental site to resolve. Turns out trailer was stolen off the lot. Young man remembered me because of the tire issue I had and cleared me out of the system. Hopefully problem is resolved. Found out this may not have been first trailer stolen off the lot.
KEVIN KThe people working here need to work on their communication skills by being more approachable and friendly to all that enter the building of the company they are employed for as they need to be more aware since they are way over the adult age.
Tiffany VNothing except new wiper blades, service was excellent during pick up.
Dann KThe staff are well organized and awesome.
Kris EReception was excellent and associate helping connect trailer was exceptional
RONALD FThe guys at the store were friendly and very helpful
JAVIER HThanks made moving easy and with a smile 😊😁
Kualani S | First ImpressionsIssue was not with the employees but the U-Haul system was down and employees had to manually check out my trailer. Took forever to get my trailer due to backlog of customer support. All the employees were incredible and were helpful even though they did not have a functional computer system.
bryan hExcellent service
REGINALD A | First ImpressionsThank you Anthony (with the hat) and team for all your help!
Stephani C | Overall ExperienceThe level of service and compassion at the Blue Ridge location is out of this World. The ENTIRE management and staff were very attentive to our needs and exceeded our expectations. We will ALWAYS refer friends and family if they need rental or storage to go see our friends at the blueridge UHaul location in Grandview, MO. ~The Miles Family Houston, Texas
Paul M | Overall ExperienceStaff is great, Kelly especially! Had a few issues but were fixed promptly.
MICHAEL S | Overall ExperienceThe manager there had great customer service in Blue Ridge at truman Farms. He's a great asset to your company.
MICHAEL S | First ImpressionsHaving to keep going in and asking to get in unit was a pain,
Loretta E | Overall ExperienceOMG where should I start I truly appreciate Mrs. Kelly. She had the best customer service and she went above and beyond to help me in my time of the need she was definitely my Angel on Thursday I also want to Recognize the general manager the DeAndre Anderson These people were so generous to me and I truly appreciate everything.
Tramaine S | First ImpressionsRATS! RATS! RATS! I would NOT recommend u-haul!
Leshon w | Overall ExperienceI received this storage unit for one free month after a one way move from Southern Kansas. It served our purposes great as we figured out where to put the additional items during that first month.
Clinton R | Overall ExperienceReally really great staff, everyone had wonderful customer service, lots of knowledge, courteous, helpful and kind. It’s just the type of service you need when moving or what ever the need for a Uhaul is. We appreciate the staff at this Blue Ridge location. We had to move our Ubox to this storage due to death in our family, so this meant a lot. From the phone conversation to the front desk to the tech’s. Thanks!
mya b | First ImpressionsThe security system on our building would not shut off to enter with a card or code, either one. The manager explained that uhaul would not come out to fix it, so he had to let every customer in. Even then when we opened our individual unit, the alarm always went off.
Craig S | Overall ExperienceI did not like the fact the the only time that I can get anything out of my storage room was doing business hours because the keypad was broken and I had a storage room there for a whole year and it never got fixed throughout the year. I was there
Alayshia B | Overall ExperienceThe staff was really friendly and attention to detail.
tony r | First ImpressionsNo additional comments
Shirley B | First ImpressionsThe lady was so nice and she has great customer service
Tanesha M | First ImpressionsReally nice and how I can access 24/7
JOSE M | First ImpressionsLove the staff here. Kinda expensive ,but worth it knowing our belongings are safe.
Paul M | First ImpressionsStaff are very easy to deal with. I would definitely rent here again. Thank you!
Carolyn F | Overall ExperienceI rent this space 8 months and had to always go inside store to get someone to go let me in to storage space. This was an inconvenience for me. Not having access during hours promised on contract. On one occasion I came to get in 30 minutes before store closed and the clerk refused to let me in. I always had to wait while clerks finished helping customers inside store though I was a paying customer. I hope not needing storage space again but if needed I will definitely look into other places.
MARSHA C | Overall ExperienceN/A
Alva L | Overall ExperienceLove this place!! I will use them fir all my travel and storage needs. The staff was helpful and friendly.
Paul M | First ImpressionsNothing was together and I wouldn’t recommend this location/but the new manager was excellent in fixing my problems!!!!
debra w | First ImpressionsI didn’t know that I wouldn’t have access to my storage at anytime. The staff was very helpful. The price of the storage was not good for me as well.
brenda m | Overall ExperienceI want to extend a gratefulness thank you to Collen and Elizabeth for all of their help and support during my time with the u-haul storage. Unfortunately, one staff member named Bo was rude to me the entire time I had this storage space, no matter what my question was or concern he was super rude and disrespectful. Thank you
Yvonne B | Overall ExperienceVery good costumer service
Sean D | First ImpressionsFriendly and clean
norma b | Overall ExperienceThe cost could have been lower per month, but overall it was good.
Kamille J | Overall ExperienceCouldn’t ask for better customer service, staff was AWESOME.
Laura J | First ImpressionsOver charged and my storage unit was always blocked by one of the trucks and the stuff wasn’t helpful at all
Lakesha T | Overall ExperienceThe gm Steve was always very helpful he works with pride and it show through his staff as well!
Brandon F | Overall ExperienceTruck air condition didn't work when driving, waiting on store where I picked Truck up too call me. The guy was very nice that took the info.
Carol B | First ImpressionsThe young guy at this location. Assistant manager was so awesome and helpful. I'm not sure of his name. He had tattoos on his hands and curly hair. He was so helpful and nice. He helped with a lot.
Jessica S | First ImpressionsGreat friendly staff
Leslie B | First ImpressionsYour employees are so great. My great thanks to the great people that helped me at my u-haul.
Amanda R | Overall ExperienceSteven was great
Hope G | First ImpressionsI was completely dissatisfied….I didn’t use my storage for a full month and was charged for a full month….I also was unable to get my things out of storage for 1 full week because of the parking lot asphalt being replaced and painted….there was no warning or head up notices for this work being done….July 31st I was surprised to see the place was coned off to access the facility…I was told by august 4th that I would have access….on august 4th I was told I wouldn’t have access until august 6th….the results of me hiring movers twice, no access twice, not using the unit for a month, not having access for a week, and not being compensated for time and money I spent, I wouldn’t recommend this place at all….and I will be contacting corporate to make another complain about this situation…
Harlon B | Overall ExperienceThe U-Haul “System” seems to be pretty poor. When I reserved a trailer in Birmingham AL to move sone things to Grandview MO, they asked if I needed any storage. I reserved a storage space at Truman Corners in Grandview but when I arrived there to turn the trailer in, they said there were no unit’s available. It was only because of the General Manager’s efforts to work out a solution for me that it worked out at all. Great job by the manager but pretty poor job by U-Haul. The staff at U-Haul said this is not uncommon. The U-Haul reservation system seems to be the problem. That is not good customer service or good business practice. Great job by the GM and one other staff person at Truman Corners for finding me a storage solution.
David K | Overall ExperienceThe entire staff was excellent! Steve and Kellie- thanks!
Angela S | Overall ExperienceCheck in on my truck rental was not good. To much horse play.
Larry T | Overall ExperienceSteve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.
Monica H | Overall ExperienceNo hassle or haggling great prices good customer service
Keaira G | First ImpressionsEvery time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty good
ASHTON P | Overall ExperienceThanks U Haul
Bruce S | First ImpressionsIt was a hole in my storage and everything thing got wet and mildew a lot of spiders.
Juanita C | Overall ExperienceHad problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.
Halena G | Overall ExperienceHigh prices
Lisa M | Overall ExperienceAn available restroom was the only disappointment.
Anthony M | First ImpressionsI would say overall it's ok. I'm late paying I'm my storage and they are charging me 21.99 each month. Rip off. I can't wait to get my stuff out of that place!
Tamara B | First ImpressionsOnly problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.
BRIAN L | First ImpressionsNew management is wonderful
haylei c | Overall ExperienceA lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant
Dixie W | Overall ExperienceMoved because the rate went up twice in less than a year!!!!.
RICKY M | Overall ExperienceThe only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀
clarita j | Overall ExperienceSteven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!
JOAN H | First ImpressionsIt was convenient and the nearby and close
Debra S | First ImpressionsEverything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.
Gary F | Overall ExperienceI felt very taken care of. And the little young guy was very helpful, I was very much satisfied.
Gary F | First ImpressionsAlways great and Pleasant!
Sean R | First ImpressionsWorst experience ever! Lost my business over decade of utilizing for business! I’ll choose Penske from this time forward!
Lori B | Overall ExperienceStaff were rude. I was overcharged and still dealing with getting a refund.
Rakeisha C | Overall ExperienceRats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.
maurice w | Overall ExperienceKeep up the good work
Raven B | Overall ExperienceI am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.
Faith N | First Impressionsthey was very helpful
nikouma w | First ImpressionsCan always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!
david s | First ImpressionsThe staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.
Richard W | Overall ExperienceOne of the employees were very rude and very dismissive. I will not recommend this location at all.
Victoria H | Overall ExperienceI liked the alarm system
Harry B | Overall ExperienceNo comment
keela h | Overall ExperienceClean and friendly
Harry B | First Impressionsgreat service
bonnie e | Overall ExperienceClean, easy access, very nice employees
Charles B | Overall ExperienceMy card was charged $155 dollars but I was informed transaction only for $78
CAROLYN R | First ImpressionsDropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656
MARTIN S | Overall ExperienceGreat
Timothy H | First ImpressionsReally appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute
MARTIN S | First ImpressionsVery good customer service with Steven as associate
DEBRA V | First ImpressionsMy interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.
ramona r | Overall ExperienceU haul was very professional. I appreciated your service. Thank you you.
elmer h | ReservationI use the facility for four years and never had a problem
CRYSTAL H | Overall ExperienceThe staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website
Jane S | ReservationI forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.
Shawntee L | Overall ExperienceEveryone was very helpful.
Diana H | Overall ExperienceRude CSR’s, website did not show balance due so I paid a late fee, and it is greedy to not offer prorated refunds to people who are moving . I will do everything in my power to never use uhual again.
BRYAN O | Overall Experience