Customer Reviews for U-Haul Moving & Storage of University

Rating:

4.0

The trailer lights did not work. Luckily I only had to travel a couple of miles. But the trailer needs to be fixed

Rating:

1.0

When I spoke to the owner this morning, I forgot to tell her that, in addition to all the other issues I experienced with the check out process, the carpeting in the floor of the van we received was soaking wet! Something was leaking and dripping in the back of the van.

Rating:

2.0

Had to drive to another location to get the equipment I ordered.

Rating:

5.0

This facility bailed me out of what could have been a major problem. My initial reservation was with the facility on Talmadge Road in Akron. When I showed up, they told me they just rented out their 10' truck. They said I was "bumped" by someone else with a reservation. My reservation was for 11am, but I called earlier in the day to update that time to 12pm noon. I showed up at noon and the truck was gone. They were helpful by checking the network and finding me a 15' nearby (at 237 Fountain). The 15' was much more difficult to navigate, but it was better than having to throw away everything I needed to move out of my daughter's dorm room.

Rating:

5.0

Good Service

Rating:

2.0

The employee was a nice man, however; he didn’t check the lights before we left—and as it turns out one of the brake lights were out. I did also have to wait a little less than 10 minutes before anyone came to the desk to wait on me. Not the best customer service here at this location.

Rating:

3.0

Not enough people helping customers 1 lady was doing all the check ins there were 5 people in line 2 other people working there but one was moping the floor instead of helping customers, the other was on computer ,poor customer service ,too long of a wait ,then I reserved a dolly but then had nine avalible ,so I had to go elseware for a dolly ,dont book it if u dont have 1 avalible ,

Rating:

5.0

Painless

Rating:

1.0

Dead mice in my storage

Rating:

4.0

Staff was very efficient, but was very flat in tone and expression. I think it is a little ridiculous that you will be charged 4.50 a gallon if you return the truck with less than it started with, but you will be started with a truck that has a quarter tank. We filled up the truck and ended up only using 1/8 of a tank, without any reimbursement. You couldn't even offer back maybe a dollar or two per gallon back? These trucks are really fuel efficient apparently.

Rating:

5.0

Given that this building is very old, it was clean and the staff was very nice and helpful. With the history of using your trucks and facilities in different states over the years, I only recommend these products at certain locations, This location should upgrade to better truck repair and upkeep maintenance for older trucks. I brought back a brand new truck in 2024 at the loss of another state Uhaul location because of being stranded with a very poorly maintenanced truck from this location. Outside of that, things turned out good and worked out. I will continue use of Uhaul for my needs.

Rating:

1.0

Drop off was wonderful. The lady was awesome at the storage unit that we rented storage from. Where we picked the vehicle up in Akron Ohio was absolutely terrible. She marked off more gas than what I had in the truck. She was rude and inconsiderate and could give two shits about her job. If I was going to recommend anyone in Akron Ohio to rent U-Haul from, it would not be her.

Rating:

2.0

I stored a sectional sofa there until I could sell it. When the first potential buyer came to veiw the set, he pointed out a dead rodent on the ground, inside of the unit! Disgusting and embarrassing even for a basement unit. We called and the staff were kind and offered to meet us there to remove it during business hours.

Rating:

3.0

They at least had decent customer service. My drop off was quick.

Rating:

3.0

Easy drop off

Rating:

4.0

Having truck checked & ready upon arrival for defects. Knowingly supplied a truck with the seal on passenger door 75% disconnected & folded on floor which presented a fall hazard getting out of truck. Truck cabin was dirty.

Rating:

5.0

Sekou is wonderful, always very kind and helpful.

Rating:

5.0

No improvement needed. You guys have this down to a science.

Rating:

5.0

Great Customer Service

Rating:

4.0

Send my up dated receipt with the revised mileage I drove....

Rating:

5.0

Great service, everything was there and on time.

Rating:

4.0

Please provide better, more timely notification about issues with equipment availability prior to the scheduled pickup. Showing up at the appointed time and location to find out the reserved vehicle is not available is an unpleasant surprise.

Rating:

5.0

The staff was nice and helpful.

Rating:

3.0

The previous driver hit a hill there was mud in the step the inside was full of glass and there were 420 ft trucks and I wanted a 20-footer and they wouldn't rent one to me they said they were all reserved so I had to get a 26 footer

Rating:

5.0

After paying the truck rental fee, truck rental insurance, plus $100 truck rental deposit, in another city before arriving to the uhaul self storage in this city, I was not happy with having to pay the $100 truck rental deposit on top the rental and insurance upfront, but when I heard of the promotion of getting the 1st month free rental on the self storage unit, with the truck rental, I gladly paid it! I would have preferred to have gotten my $100 truck rental deposit minus the mileage charge on the same day of the rental truck return, instead of a few days later! Despite a few hiccups throughout rental process, I got what I needed to do done and I am satisfied!

Rating:

5.0

Awesome customer service! Coldest day of the year but warm, friendly, & kind staff!

Rating:

4.0

Very friendly staff!

Rating:

1.0

I did not get the trailer I reserved, resulting in making two trips instead of just one. The dude was the slowest person I’ve ever met. He was very nice. I think he could use some training. We showed up at 4:15, didn’t get out of there till 5:30, which was ridiculous, I was the only one there! Also the parking lot had net been plowed, had atleast 6” of snow on it and I stuck once but atleast I had 4wd.

Rating:

4.0

The truck could use new tires. It was getting stuck in places that's should've been easy to maneuver

Rating:

2.0

The gentleman behind the counter was extremely nice and I didn't have any issues with him... Unfortunately, everything else was awful. The truck was FILTHY and the trailer looked like it barely survived a trip to Afghanistan.

Rating:

1.0

The truck was tore up when I picked it up

Rating:

1.0

This location was beyond unprofessional

Rating:

5.0

The lady who first assisted me when i got my U-Haul truck helped me so much. She was very polite kind and it was close to closing time and she was so passionate about getting us settled with the storage unit very kind.

Rating:

3.0

Got the truck and mirror was broken

Rating:

5.0

Davon Movers were excellent and easy to work with. I would highly recommend them and use them again. The only issue was the availability of packing blankets at the Kent site. Overall a good experience.

Rating:

5.0

It appears I got charged for 5 gallons of gas. I only drove the uhaul about 8 miles

Rating:

3.0

Being on time for pickup

Rating:

5.0

Very good

Rating:

3.0

Was over charged and charged for gas when I filled the tank back up more then what it was when I got the truck and no refund was provided

Rating:

5.0

Very friendly employee's. 🚚 was great. No problem's.

Rating:

4.0

Your on point don't change a thing.

Rating:

5.0

Very nice people, very helpful.

Rating:

5.0

Great renting experience. The staff at this location is extremely friendly and fair priced. I have rented trailers at the Vernon Odom location in Akron the staff is always rude. I tried to rent a 6 by 12:00 and close trailer because it was raining and they were going to charge me $80 and did not want me to drop it off at the same location so I could be charged out of town towing rates. I only ended up paying $29 at this location I had an awesome experience with customer service. I highly recommend this location for any future rentals.

Rating:

5.0

cayla was awesome!

Rating:

3.0

This facility handled my truck issue. It was replaced with a better one after stranded in another state.Roadside assistance was prompt. Everything was handled and resolved quickly after a couple more calls. Staff was kind. I was given more time to unload and moved in storage with no issues. Thanks for fixing the problems!

Rating:

5.0

This location very clean people were very nice

Rating:

5.0

EXCELLENT SERVICE AND EXCELLENT EQUIPMENT

Rating:

5.0

Very nice to deal with, good value.

Rating:

3.0

This is my second time renting from this location and no appliance dollie available. The first time we were charged for a utility dollie which was no help at all. I had to travel to another location to get an Appliance dollie. That’s the only reason I would not recommend this location.

Rating:

5.0

My vehicle was in need of some repair

Rating:

5.0

Nothing the young man was very courtesy and answered any questions he did great

Rating:

1.0

Needed brakes and was very loud, also way to pricey for 3 hours around town

Rating:

5.0

Very pleasant and kind people you have working for you

Rating:

1.0

Empty (no staff present). Were informed no moving blankets were available (despite including in our reservation) only after our arrival.

Rating:

5.0

Great service

Rating:

5.0

Really helpful people and friendly, thank you

Rating:

4.0

Nothing, I had a pleasant visit, things moved smoothly, worker was great, had zero problems, if and when I need a uhaul, I will be coming there.

Rating:

5.0

My only issue with pickup is that I booked the trailer at a u-Haul near me and had to drive about five miles to pick it up at another u-Haul.

Rating:

5.0

Really nothing you guys are great. Great customers, personality great service recommend

Rating:

5.0

the staff was very nice and the person that helped us did a great job

Rating:

5.0

The woman who was there to receive us in was absolutely fantastic and friendly!

Rating:

1.0

Cant use the storage after a certain time was told to pay for 24 hours access but there is no 24 hour access. The rented me a truck with no gas and ask me to return with a 1/4 tank to receive 25 dollars back but instead attempted to charge me 25 dollars more

Rating:

3.0

No elevator access to unit. Signage posted stated there was an elevator.

Rating:

4.0

Yall charge to much to rent a u haul 😒

Rating:

5.0

Incredible service the man who in there was very pleasant

Rating:

1.0

No lights inside the unit it self

Rating:

3.0

It took a few minutes to be helped at register

Rating:

4.0

I fell ill with heart failure and couldn't afford the storage rental. I have to pay for my medications. I feel bad about it... I lost everything I had in storage.

Rating:

5.0

The staff was extremely helpful and friendly.

Rating:

1.0

There should never be storage upstairs, never without an elevator,..the worst thing ever, never again will I get a storage that has an upstairs,..very bad and dumb idea!!!

Rating:

5.0

Staff was professional and friendly

Rating:

1.0

I am concerned that my things that were left in my storage unit was thrown away without someone contacting me. I gave you a call and was told that it looked like trash so you had it thrown away. I need answers.

Rating:

4.0

No lighting in my unit and damage to ceiling g

Rating:

2.0

Mice damaged a lot of my items, although there was a trap in there it didn’t serve its purpose. My son checked the trap and there was nothing in it to trap them. Other than that the staff were great!

Rating:

4.0

The back gate was never secured and mostly just falling down. I'm aware that the front gate was always left open anyway but the back gate being left broken in the back, invites trouble especially in that neighborhood. Other than that everything was great. The young man at the desk was always nice.

Rating:

2.0

Terrible customer service even from the manager

Rating:

5.0

Again I just want to say they are agreat team on Fountain St and the service manager is so wonderful very kind and most of all very polite That’s a great team I would go no where but to Fountain St Thank You Fountain St team members

Rating:

3.0

Very convenient

Rating:

1.0

My debit card was charged several times without notification or permission. I will never use U-Haul again.

Rating:

1.0

No comment it could be better

Rating:

5.0

Storage facility are very clean, Ms Jennifer is so wonderful and helpful, matter of fact the whole team over there is just great.

Rating:

5.0

The General Manager was very kind and helpful. He went out of his way to help me out. I really appreciate that. Thank You

Rating:

5.0

Your staff was kind it was straight to the point didn't take too much time at all to rent the storage unit. . The pricing is very fair great deal for monthly storage. I appreciate your professionalism and kindness of all of your staff. I will definitely recommend to my friends and family..

Rating:

5.0

The Staff was extremely helpful and the facilities were clean and maintained. Storage unit was climate controlled which was a benefit also.

Rating:

1.0

Sold my contents after 2.5 months.... had open heart surgery and i NEVER RECEIVED 1 PHONE CALL, EMAIL OR ANYTHING!.... VERY U PROFESSIONAL!....$4000 AND PRICELESS IRREPLACEABLE THINGS SOLD FOR $60!!.... ONLY TIME I WAS NOTIFIED WAS TO TELL ME THINGS WERE SOLD AND I OWED THEM A BALANCE!.... THERE'S NO WAY IN HELLL I'M PAYING YOU GUYS

Rating:

5.0

N/A

Rating:

5.0

The staff that was there the day I checked in went above and beyond the jobs. I am going thru a really difficult time and these ladies were a blessing to me. Thank you to the ladies that helped me. I dont know their names but I call them angels. God bless

Rating:

5.0

Thank you for excellent service.

Rating:

5.0

Thank you for providing a much needed service.

Rating:

5.0

Sunday 2/27/2022 Everyone was very friendly and helpful. Thanks to everyone that worked that day.

Rating:

4.0

Ethan was amazing and very helpful, I greatly appreciate all of the recent staff that I have dealt with. I did have mouse droppings within the unit and some of my belongings but that was the least of my concerns. Thank you!

Rating:

5.0

The only inconvenience was having to go down a set of stairs to get to storage space

Rating:

5.0

I NEED ROAD SIDE ASSISTANCE TO RETURN

Rating:

2.0

I just feel like, when asked for them to work with me on my storage it didn’t happen. I explained to them that I was going through a difficult time and that I just ask for a little more time. When calling them to see if they could work with me to catch up on it. I always got told something different from different people, all the way up until I lost it. I lost everything in that storage. The reason why I got behind was because I lost my husband and I didn’t have any help doing that time.

Rating:

2.0

While loading the leftover stuff that didn't fit into the 1 way rental, that staff went into my storage unit and told me that I could not put certain things into the unit which was very concerning to me. He was rude & said I should have reviewed the contract but if certain things weren't allowed I would have that they would have asked or even mentioned it. My things were there 2 weeks, won't ever use or recommend them to anyone!

Rating:

3.0

The individual person who rented me the unit did not tell me it had a lock on it.. I had to go back to the truck get the information who customer service to find out the number to the lock that was on the back of the truck that I used. I lost precious hours of man help.

Rating:

1.0

I opened the door to my unit and it was covered in mouse feces and dead bugs. A mouse trap is in the corner. It is incredibly disgusting. There was a hole in wall at base board level that probably lets the vermin and insects in.

Rating:

4.0

The staff is just plain not very friendly. There’s just no way around it. From set up with the storage unit, stopping in to be by boxes and other supplies, to finally closing out the unit when I was done. They’re just not the slightest bit friendly. Not greeted when I walk up, no “thank you”, and simply nothing but the bare minimum in any interaction. It fascinated me every time just how unfriendly they were. I’ve used other facilities in the area and did not have the same experience, so it’s definitely unique to this one.

Rating:

1.0

The customer service was absolutely terrible. Also found dead mice in the storage unit after moving out. Would not recommend to anyone.

Rating:

2.0

I cancelled my unit and they person on staff did not document this information costing me additional money

Rating:

1.0

I wrote a pretty scathing google review of this place recently. I’ll defer to that. Staff that won’t greet customers. I went in there yesterday and the office was empty of employees for ten whole minutes. Probably the worst customer service I’ve ever had. Was told like a week ago that mold on my stuff I’d had in storage for a year was my problem. Offered no assistance. Told me to call RepWest and the employee didn’t even know what it was. Completely inarticulate when it came to specifics of their job.

Rating:

5.0

Thank the management at the fountain st. U-haul for me

Rating:

5.0

Everything about my rental experience was great. Staff at the location were helpful. The website was easy to navigate. Checkout/move out was simple.

Rating:

3.0

The swipe card never works, I opened my unit and went to my car. Came back to go in and the door locked and the swipe card then said no access. Had to leave my unit open until the next day.

Rating:

4.0

Even though it took a long time to finally confirm my room and the room was a bit dirty, I would recommend to other friends.

Rating:

5.0

It was a good moving experience and very quick .the young lady was very awesome at the counter.

Rating:

3.0

While I understand that this is a challenge for this type of facility anywhere, it is nonetheless disconcerting to open a storage locker and find everything covered in mouse droppings and a dead mouse

Rating:

5.0

Very helpful employees. Would highly recommend!

Rating:

4.0

Pretty good deal for what you get and how close to campus it is. I felt safe and well taken care of despite the high volume of customers.

Rating:

4.0

The crew did an awesome job and had everything loaded and unloaded in exactly 2 hours; however, my charge was for 3 hours. Please explain the travel time policy?

Rating:

5.0

Quick service

Rating:

5.0

Christina V. was amazing. She helped us cancel a strg. unit at another facility and rebook us at hers instead. She was very friendly and helpful with van rental as well. Would HIGHLY recommend!

Rating:

1.0

i WAS TOLD SEVERAL MISLEADING THINGS BY ONE OF THE EMPLOYEES AND THEN WAS TOLD SOMETHING COMPLETELY DIFFERENT FROM ONE OF THE OTHER EMPLOYEES. Actions were taken regarding my truck rental that I didn

Rating:

2.0

Got my items out of storage and there was mice feces Everywhere in my things smh

Rating:

5.0

Staff was nice... Storage was clean.. only reason I wouldn't recommend is because it's outside.. for the same price I could b inside.. fo figure right?.... But very convenient

Rating:

1.0

It was the worst experience I’ve had ever from a merchant providing a service ever in my life.... I Will not do business with UHaul ever again.... !!

Rating:

3.0

Nice staff, always clean & well lit. I had a few issues. I was never able to pay my contract online from home or while onsite The office always seemed understaffed, always a 10-15 min wait for help.

Rating:

1.0

Worst storage company and the rudest staff 've ever dealt with. I'm going to spread all over social media TO AVOID USING UHAUL STORAGE AT UNIVERSITY OF AKRON AT ALL COST. Grade = F

Rating:

5.0

I had a very easy and prompt visit. She was very helpful.

Rating:

4.0

Na

Rating:

1.0

Everything went downhill when the old manager left. New manager is hard to get a hold of and the new staff has no clue and are rude. I should have moved out months ago.

Rating:

4.0

I had a nice experience. However, I think it would be great if you guys can install little lights in the rooms. It will make move in and out a lot easier.

Rating:

5.0

We were very pleased with our unit and the friendly staff. Never had any issues while renting the unit, they really keep the lot VERY CLEAN. Professional staff and always smiles. Definitely Great.

Rating:

5.0

great

Rating:

1.0

I reserved a storage unit and Uhaul canceled it the same day and claimed to not know why. I was left with no storage space except a more expensive unit in another location. Can never reach them.

Rating:

2.0

Kept sending late notice letters even after I moved out of the facility.

Rating:

4.0

No problems