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CHARLES BCustomer Reviews for U-Haul Moving & Storage of Vestavia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I couldn't find the key drop off and had to save it in the truck because it was 20 degree weather and no staff available at my drop off time
Christopher SGood customer service at this location in Vestavia Hills, AL! The best we have dealt with....!
VINCENT SClean windshield inside and out
ALICIA HAnthonio was great he went above the standards to make sure I was taken care of . Small problem came up and he handle it quickly and with professional care, great customer service there with his crew also good job guys A plus
SCOTT MCustomer service was apathetic and didn't really care to resolve any situations. They looked like they wanted to be anywhere but at their job and were not very friendly. Would not recommend.
REID MThe gentlemen running the counter were extremely nice and professional, but i was unable to check in on my mobile, uhaul systems were extremely slow, and through no fault of the employees, the wait time and lines were long. I would not recommend this location especially without the ability for mobile check in. Mobile check in kept erroring out. These employees need better resources to do their jobs successfully.
Tommy BPlenty of inventory
SCOTT MGreat experience, as usual. Employees were friendly and efficient. Will rent from this location again!
GARY CThis location got a great team they got a good coustomer care
ERICK KThe employees at this location are always pissed off and seem very determined to make doing any business as difficult as possible. Always an attitude!! Always!! Go to another U-Haul - any for that matter!!
JOHN CCustomer services were cold and rude.
SAMUEL FEasy truck drop off.
mikaela HRunning lights were not working. Dropped at closest location and was charged a “wrong location drop off” fee. Incredibly disappointing. Last time I will rent from UHaul. Bestavia Hills employees did not complete the light check and hung up on me when I was explaining why I dropped the trailer at another location.
PAUL DN/A
CARLOS CThe young lady at the counter was very helpful.
DEBRIAN JOutstanding!!!!!!
NORMAN SThe pickup was great / lady was very friendly and online reservation was great. The drop-off and pricing structure were not. Why is there both a mileage fee (per mile) AND a requirement to refill gas tank? $1 per mile is basically like $18/gallon for the car fuel PLUS needing to refuel. It was represented to me that the the van was completely full when I picked up and that if it wasn't back to completely full, I would be charged for this. I drove exactly 16 miles; yet, when I filled the tank, it took 5 gallons to fill. Doesn't make any sense unless the gas tank wasn't actually full to begin with. I nicely tried to ask the lady who checked in the vehicle about this and blew me off and said "that's not my job - you should talk to the gas station". I then asked the representative in the store - he was clearly annoyed and said that there are "different levels of full" for the gas tank and that I shouldn't have filled to auto-stop level at the pump. Sigh... and cherry on top: 1.5 hours after returning the vehicle, I get a call from the store asking when I'm going to return the vehicle - they need for another customer. I told her I had already returned it - and she was thrown off and said - "ok, I'll have to find the key." Luckily this was a very short-term rental and won't be needing to use again.
Anoop MI had great customer service. I felt the price was extremely high. Prices could be lowered i traveled 3 hours less than 200 miles and spent around $350.
BRIAN PThe guys in the store its so friendly
MARTIN LThank you so much and the whole team at Glorified Movers are extremely professional and down to earth, I appreciate you all and Happy New Year's 🥂
GODDESS Sthis was the location i stopped at to have them look at my trailer. they were shocked when they saw the tires on my trailer. Ty helped me get a replacent trailer and helped me unload my trailer and load the new one. them i went onto dallas
Preston EVery good 👍 yes all good
WILLIE DGreat service and nice people
SRIRAM SAnthonio and his team are the best
JEFFREY WI brought the trailer back same day as rented ... but two days later was charged for two days. I did receive a refund but it took two calls to resolve. I rent trailers a few time a year from the company and this is the first time for this issue.
DAVID PAnthonio and his team are the best
JEFFREY WI do not know the young man's name who helped me but this was the best and fastest service i have ever had at drop off. Thank you!
Aaron SNA
LAKEN HVery professional staff knew what they were doing and did it and a business manner will do business with them again anytime I need to rent equipment
ROBERT HNice people and Excellent customer service
SRIRAM SExtremely rude customer service at this location and the other vestavia location down the street. To be fair uhaul sets the workers up for failure by scheduling incorrect trucks for people and making reservations they don’t have trucks for. There were lots of people in the store upset.
EVELYN MLittle more attention to how much business the current customer is doing and whether there could be some discounts applied … especially a small charge for rental pads when oven $6000 has already been spent on truck fees
Andrew MEasy drop off
JOHN WGreat customer service. Thank you.
JOHN WThe customer service location was not good anytime you argued with the employee. You didn't know the person.
CONSTANCE BEquipment was sub-par. Belongings were damaged because of the equipment condition and I was physically affected by it as well.
Mark EThe truck has transmission issues and lunges back and forth in a middle gear. Needs to be driven and maintenance performed accordingly.
WILLIAM BPaul Antonio is the best!!
JAMES HDO NOT SEND ACROSS COUNTRY in a vehicle with 157,000 miles! The vehicle was dangerous in interstate traffic and had engine /transmission issues. We were advised at top-off to report the condition.
PHILLIP CThe truck I rented has debris like leaves and dust inside the trunk. I had to use my blower to clean it and wipe it down before loading. Some blankets were also trapped with debris. Overall, it was an affordable option for someone to move their belongings themselves.
Polly DTruck should be retired or fixed properly with a sealed window and door. It was very loud to drive-my ears are still hurting
JENNIFER PShort in front of house staff, a long time in line waiting. Crew member was doing a great job even still.
ANDREW S | First ImpressionsI’ve rented trailers from this location multiple times. Great staff, fast service. Totally satisfied.
CHRISTOPHER EThank you
JUSTIN TYou can promote and give a raise to the female employee who helped me. She was professional, effective, and super efficient helping both me and another customer at the same time. I had zero wait time. This is the type of employee you want representing U-Haul. My time is valuable and she seemed to fully grasp that concept. BTW, I am an employment lawyer so I know a great employee when I see one.
Edward SI usually go to this facility for propane refills but this time needed a truck for moving. Even without a reservation I was in and out quickly and the staff were very helpful.
LESLIE G | First ImpressionsWould most definitely use them and recommend them to anyone!!
BOBBY N | Overall ExperienceI could smell marijuana on one of the employees
Tim S | First ImpressionsService was all that and some ill be back
Becktemba S | Overall ExperienceThe staff was GREAT! Moving was really stressful for my wife and I as we were doing it on our own, but they helped us where they could which made a world of difference.
Micah E | Overall ExperienceGeneral manager is awesome. Everybody was nice, place is super clean, highly recommend.
TAMARA M | Overall ExperienceBest U-Haul location ever! The people are always so nice & helpful. I won't use any other U-Haul.
Margaret K | Overall ExperienceThey was very helpful and friendly.
Shequieta A | First ImpressionsThe staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.
mara t | Overall ExperienceLights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.
myste k | Overall ExperienceEverything was great!!! Thank you!!
jefferey f | Overall ExperienceStaff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.
THOMAS V | First ImpressionsI would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.
Jessica O | Overall ExperienceThe Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.
Hannah G | First ImpressionsQuick & Easy process!
Colyn F | First ImpressionsGreat staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.
Joseph S | Overall ExperienceEmployees were extremely nice and helpful always.
ANTHONY W | Overall ExperienceThe customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,
Nilesha M | First ImpressionsVery friendly staff
Steve S | First Impressionscourteous service always!!! I love Uhaul
JANINE C | Overall ExperienceNo comment all excellent
Andrzej P | Overall ExperienceThe facility was clean and easy to use.
Brian G | Overall ExperienceI had a great experience with this facility. The staff is very friendly and has clean facilities
Derek E | Overall ExperienceThe staff was especially helpful and accommodating.
Otello A | Overall ExperienceFantastic staff! Everyone was always so friendly and helpful.
Virgina S | Overall ExperienceThe representatives were extremely helpful providing service
Adrienne B | Overall ExperienceI have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
Vicki R | Overall ExperienceThe staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
Kyle C | Overall ExperienceStorage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
JONATHAN G | Overall ExperienceWill use again.
ernestine r | Overall ExperienceGreat storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
Joseph W | Overall ExperienceThe restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Courtney R | First ImpressionsEvery time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Glenn A | Overall ExperienceRented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
Wendy S | Overall ExperienceCan be difficult to locate staff for assistance.
MELISA B | Overall ExperienceThanks
PEDRO T | Overall ExperienceGreat place
Amber a | Overall ExperienceSomeone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Nico K | Overall ExperienceEveryone is very helpful and kind.
Pam C | ReservationI used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
Danica W | Overall ExperienceThe people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
pam c | ReservationI have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Clark J | Overall ExperienceNice storage.
Constance C | Overall ExperienceJust don’t. You can do better than this place.
James S | Overall Experience