Customer Reviews for U-Haul Moving & Storage of Vestavia

Rating:

5.0

There was dirt in truck but we swept it out first. We did return it swept and cleaned.

Rating:

4.0

The equipment was clean and had been maintained as evidenced by the caulking all around the ceiling of the trailer. We traveled through some rain on our trip and arrived to find the trailer had leaked and got some of the contents wet.

Rating:

5.0

review how to properly hook up trailer

Rating:

5.0

Very fast drop off. People helped me quickly return the trailer.

Rating:

1.0

The whole experience was 3rd world

Rating:

3.0

There was miscommunication with picking up the Uhaul. This was my first experience, and the clerk walked off which I thought was to get my keys. Another clerk checked on me and said my clerk was pulling my Uhaul around. My bf and I got in that Uhaul after we watcher her pull it around and we drove off. It was someone else's Uhaul.

Rating:

1.0

The staff at this location is terrible. It is obvious they hate their jobs and nobody is properly managing them. They don't welcome you when you arrive, they don't ask if they can help you. They mumble. The girl that helped us had airpods in her ears the entire time. She was talking to what I believe was a friend, then her "momma" called so she had to switch lines. At one point, she pulled up her shirt and stuck her finger in her belly button. Um, wut!?! She also friendly punched one of the guys working there although he didn't seem thrilled by it. Nobody ever said thank you. It really was a shockingly bad experience. If I was managing the location, I should be fired. Clean house and start over!

Rating:

5.0

We love this uhaul. Everyone is very helpful. Change the name to Y’all Haul U Haul!!

Rating:

5.0

The whole rental process was exceptional. The personnel were friendly and efficient. The 10' Truck was clean and ready to go. It was the perfect size for what we were moving. The return process went perfectly. Well done. Thank you!

Rating:

5.0

When I got there for pick up they told me my pick up location was changed to another city! That did not work since I had help to load lines up based on my month old confirmed reservation! Regional folks who probably changed my location to start with worked with me when I called them and got it back to my original location, so all good. But, you can’t change someone’s reservation the day before pick up! Most have movers and other things scheduled based on their Approved Reservation!

Rating:

5.0

Good service and excellent condition of the cargo van.

Rating:

3.0

Poor hospitality from store workers truck didn’t come with a ramp or lift for loading

Rating:

5.0

took 6 hours to get the hitch installed when i was told it would take 2. did not update me until hour 4

Rating:

1.0

Next to zero help at the renting location. ended up doing most of it on my phone while standing around to find personnel. When asked baotu the location ofthe truck, she commented "the one with the green $19.95 sticker on the side." Every rentable vehicle onthe proerpty had this sign on its side. The truck was not well maintained. Interior cab reeked of smoke. Interior of trailer reeked of something worse. We had to air it out and spray it down before we would load our stuff inside. Truck broke down on way to return trip.

Rating:

2.0

The staff told me that they didn’t have room for the trailer and sent me to another location over two miles away. It was very difficult to turn the trailer around. I had to drive around the storage center to get out of the parking lot. While driving through the storage center I saw plenty of spaces to drop the trailer. It seemed to me that the staff didn’t want to be bothered by me and leave the office. He said he would change my contract but he did not. This transaction doesn’t indicate where I dropped off the trailer. I didn’t feel good about that.

Rating:

5.0

The girl on front ants 2 young guys was awesome & respectful workers .

Rating:

5.0

Everything went perfect! Thank you U-Haul

Rating:

1.0

This place was a confused mess. Truck park in the front of the lot making it difficult to get in. No visible associates to greet me. Followed the signs to drop off then someone came and said i had to go to the other side of the building. The parking lot was a crowded mess. No one there to help remove the trailer. Went inside and waited for a long time to check in. Two associates hanging around doing nothing, completely disinterested in providing service. Terrible experience - the opposite of the pickup experience. Ruined my image of Uhaul and won't be back.

Rating:

1.0

I was overcharged. I asked if it was possible to only rent the vehicle for the minimum four hours, but was charged for the eight and 100 miles. I only went 28 miles and return the vehicle on full. The lady told me that they would only charge me for the miles that I used, but apparently I have been charged for the full 100 amount! This is outrageous. I spent two days searching around the city just to find piss poor service. None of the vehicles that I desired were available so I had to choose something else and end up being overcharged.

Rating:

5.0

Provide the service you provided for me!

Rating:

5.0

These people were awesome. They were efficient and had the truck ready to go. They went over everything clearly. Nice staff! Clean place! Five star all the way!

Rating:

5.0

Can't think of anything to improve. Excellent service all the way around.

Rating:

5.0

Customer Service was excellent including 800 number assistance. Very pleased with experience

Rating:

4.0

New van was nice. Upon return of the van the line was backed up and getting close to the street. No one was there moving the trucks in the return line.

Rating:

4.0

The lady was rude and not friendly with lot of attitude 😒.

Rating:

5.0

The overall experience was really well handled

Rating:

5.0

I already have recommended it! Great experience

Rating:

1.0

I had a reservation for the Pelham location and I was notified the day before, pickup was at Vestavia. My drop off location was also listed as Pelham. But since I picked up from Vestavia I had to return the trailer there because when you select the same pickup and drop off location it’s considered a round trip and you can not return it to any other location. I was also told that you have to get damage coverage for a flat tire even if it’s from normal driving. I found out that the best thing to do is find a U-Haul company that will give you answers instead of lies. Vestavia is not recommended.

Rating:

2.0

When the Uhaul was picked up, it was asked if the dolly was inside the truck and the employees stated that the dolly was in the back of the truck. As soon as we pulled up to my apartment complex and opened the back of the truck, there was no dolly. I called 1800-468-4285 and advised the customer service rep that it was no dolly in the back of the uhaul, he reassured me that we would not be charged for the dolly and that it would be noted for uhaul . The uhaul was return at approximately 9:00 p.m. and when I received my receipt this morning, I felt as if we were accused of stealing a dolly and was charged for it. Being in law enforcement I and knowing how many reports we get on people stealing uhauls and equipment, I don’t like how it made me feel and having the feeling of being reported to law enforcement in Vestavia for a report on a stolen dolly under my name is slandering!

Rating:

5.0

To clarify. New tires and in working order, but pretty sure it hadn’t been cleaned in years. Staff at the Vestavia location were awesome.

Rating:

5.0

This location is wonderful! I had placed a reservation thru the uhaul website that was not fulfilled by the original location. This location took the order and immediately fulfilled it.

Rating:

5.0

Everything was great as it always is.

Rating:

5.0

Nothing

Rating:

5.0

nothing!

Rating:

5.0

Good service

Rating:

5.0

Everything is good

Rating:

5.0

The service was great and the employees were very helpful.

Rating:

5.0

The Representative, Anthonio Chism, was professional and pleasant to work with on both the check-out and check-in processes. It was an overall very good experience.

Rating:

5.0

Very friendly and helpful employees.

Rating:

5.0

Amazing staff!!!

Rating:

5.0

The staff is friendly, approached me to offer assistance

Rating:

5.0

Customer service was great. They were very helpful and efficient.

Rating:

5.0

Customer service promptly checked me in and got my trailer. Was courteous. I’ve rented a lot these last years with kids in college and never had a problem at the Vestavia location! A plus!

Rating:

5.0

Great folks here

Rating:

5.0

Thanks is always good to shop with vestavia U-Haul other places I don't like them but vestavia is the best thanks

Rating:

5.0

Great service thank you.

Rating:

5.0

Good service

Rating:

3.0

Make sure the customer knows about the return time cutoff. I did not and was charged for an extra day.

Rating:

5.0

Staff always helpful and friendly

Rating:

4.0

Have the vehicle pulled up to the storefront and ready to inspect so a sudden rainstorm doesn't turn into a nightmare.

Rating:

5.0

I made my reservation nearly a month before I needed the trailer. U-Haul Corporate changed my pick up location from Vestavia to Jamison the day before I was to pick up the trailer. Jamison would have resulted in me having to make an hour and a half round-trip just to pick up the trailer. I was not happy with my pick up location being changed at the last minute.

Rating:

5.0

Would most definitely use them and recommend them to anyone!!

Rating:

3.0

I could smell marijuana on one of the employees

Rating:

5.0

Service was all that and some ill be back

Rating:

5.0

The staff was GREAT! Moving was really stressful for my wife and I as we were doing it on our own, but they helped us where they could which made a world of difference.

Rating:

5.0

General manager is awesome. Everybody was nice, place is super clean, highly recommend.

Rating:

5.0

Best U-Haul location ever! The people are always so nice & helpful. I won't use any other U-Haul.

Rating:

5.0

They was very helpful and friendly.

Rating:

5.0

The staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.

Rating:

4.0

Lights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.

Rating:

5.0

Everything was great!!! Thank you!!

Rating:

1.0

Staff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.

Rating:

3.0

I would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.

Rating:

1.0

The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.

Rating:

5.0

Quick & Easy process!

Rating:

5.0

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Rating:

5.0

Employees were extremely nice and helpful always.

Rating:

1.0

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Rating:

5.0

Very friendly staff

Rating:

5.0

courteous service always!!! I love Uhaul

Rating:

5.0

No comment all excellent

Rating:

4.0

The facility was clean and easy to use.

Rating:

5.0

I had a great experience with this facility. The staff is very friendly and has clean facilities

Rating:

5.0

The staff was especially helpful and accommodating.

Rating:

5.0

Fantastic staff! Everyone was always so friendly and helpful.

Rating:

5.0

The representatives were extremely helpful providing service

Rating:

5.0

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Rating:

5.0

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Rating:

4.0

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

Rating:

5.0

Will use again.

Rating:

4.0

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Rating:

5.0

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Rating:

1.0

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Rating:

1.0

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Rating:

3.0

Can be difficult to locate staff for assistance.

Rating:

5.0

Thanks

Rating:

5.0

Great place

Rating:

2.0

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Rating:

5.0

Everyone is very helpful and kind.

Rating:

5.0

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

Rating:

5.0

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

Rating:

5.0

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Rating:

5.0

Nice storage.