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Christine KCustomer Reviews for U-Haul Moving & Storage of Washington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We have had 4 dropoffs at this location in the last 6 months. The staff is always prompt and friendly and dropoffs are about as easy as could be. UHaul has been just about the only thing that has gone right during our move.
Andrew MGreat experience! First time renting a u-haul and I was very pleased. Kind, helpful staff. App is easy to navigate.
BRADLEY MI only had experience with dropping off a trailer here, but the staff member I interacted with was helpful and polite.
David TNothing. Everything went perfect. They really help with whatever your moving needs!
TIMOTHY MCheck tire pressures on trailers before Rental. Find some way to tie down bridal that wraps around front car tires on auto hauling trailers when not in use as they are long enough to make contact with the ground and get shredded. A simple bungee cord pulling them straight back would be cheap and easy.
DAVID GOur ministry organization, Heaven Bound Ministries, has rented several trucks from this Washington, PA U-Haul Center. We have always been so very pleased with the professionalism of the staff and the cleanliness of not only our rental trucks but the center itself. Mr. Michael Huff, the center's General Manager is always very accommodating and Mr. Caleb Konecheck, your U-Haul Sales Representative, is extremely knowledgeable, helpful and pleasant. We highly recommend this Washington PA U-Haul Center!
heavenbound mI returned the trailer a day earlier than my reservation. But because it was within the 24 hours of my return the employee said he could not take the last day off. It’s bad policy to make customers pay for services they aren’t using.
SEAN DThe gentleman that checked me out was superior.
JOANNE MNothing, everything went smoothly.
LESLIE Mnothing it was great
MARK BYou guys rock! 10 UBoxes over 3 days, via self delivery (one at a time on a trailer) was a lot to ask and it was handled with not problem. The staff was friendly, helpful, and made a very large and difficult cross country move pretty easy!
Kenneth B | Overall ExperienceU-haul employee was helpful and efficient. Facility was clean and bright. Truck was clean, showing signs of use but otherwise it did the job we needed it to do. Will use this facility again and recommend it to others.
TIMOTHY HGreat company to use when moving!
ERIC WEmployee Dalton was quite helpful.
EARL T | First ImpressionsOutstanding service
Thomas DNo comment.
NEAL MEverything was great!
KAREN Tclean and checkover trucks before you rent them, paid lots of money to rent this truck so thats pretty basic to ask for a maintained truck clean truck at pickup.
BRUCE LStaff was excellent and quick. No complaints!
KEVIN Onice trailer perfect for task i did
RONALD SNo big deal - I rented two vans in 8 days the first on was spotless but new 500 miles on it. The next one was year or two old. It had dirt food from the past 10 trips. This wouldn’t stop me from renting there again though. Staff was great too.
CHARLES LVery easy process.
Kimberly V | Overall ExperienceEverything went very well .. As a business owner, i need good, responsible, accountable, conscientious , workers.. and that's what i found, here.. Thanks for listening …
RANDOLPH PEverything was great.
JANE AThe whole process was quick and easy making our moving process a breeze.
Scott SThe truck was fine. I also had a car carrier that had some issues with the straps ratcheting down the car. The employees were nice and accommodating in getting the car tied down and thought the ratchet was going to work. When I pulled into the U-Haul center at my destination the employee came up and told me it was only Gods grace that got me there. The car was not tied down and one of the ramps had not been fully fully slid in. Very lucky we didn’t have a serious accident.
DAVID UNothing... every aspect of pick up and drop off was excellent
PETER IThe gentleman that waited on us was very nice and explained everything to us and helped us when we needed it,very considerate and well spoken
FRANK BI was in and out fast on pick up and drop off the rental vehicle. Very easy process. No complaints, and will use this location again. Thank you!
James CI'll use you way more often
ALBERT PThe service was personal and great …. Very friendly and professional !
John G | Overall ExperienceThe great staff had the truck warmed up for us - clearly shows they were taking care of the customer!
DAVID CUHaul seems to be improving. Have had bad experiences in the past with reserved equipment not being available. Hasn’t happened in a while.
RAYMOND DEverything was amazing! From the start to finish. Christina was very friendly and explained everything in detail to us. The truck was very clean, the facility was very clean. This location was amazing! Thank you Christina for all of your help!
JASON MGreat staff!
KAREN MGreat service, really nice guy to talk with.
WILLARD ACustomer service rep at Washington store was very helpful and kind
WILLIAM MThe 20ft. box truck we rented with 146,000 miles road walked a little. Good enough for us with local rental, but I wouldn’t want to drive it long distances.
BRADLEY DEverything was exceptional. The check in took only a few minutes and checking out was even quicker.
MARILYN FExperience was perfect. Not a single suggestion, it went better than I could even ask for. Thank you!
DANIEL AStaff was extremely friendly and helpful and made my moving experience smoother than expected.
TRISTAN SFriendly staff. I checked the van was clean but it really had something white on the seats. And on the passenger side floor. Other than that it was clean for a leased moving vehicle.
CYNTHIA CI was not happy with the girl when I called back there to let them know. I did not need the dolly I paid for and I thought you had to take the insurance which I was not informed. Both of these was not part of the price. It was extrawhen I left the customer she was helping was not able to use a credit card so she was bringing cash for his purchase so she asked if they need a dolly hesaid yes so because the guy was paying with cash she said I’ll just take the dolly off he said he need it if she didn’t charge his girl for the dolly and I could swear on my life I did not use the dolly. They should be able to credit me that dolly fee of $10 back and I had the truck back in two hours not eight hours so I should be refunded the $15 insurance also I would appreciate the $25 credit. I am on a fixed income.
ANTHONY LMy dad dropped the trailer back off for me. He has no complaints, so I can't truly speak to the drop off location. But Uhaul needs to know that they need to up the inventory game. That was extremely inconvenient!
Crystal CI had a great experience. There was nothing noteworthy that requires attention.
CHRISTOPHER SNo comments regarding this rental.
KURT SGreat customer service, easy return.
HEATHER HLet them know about the needing to take pictures notification coming to their phone before they leave. I got the notice after already driving.
JENNIFER FEasy Process. Employees were helpful and efficient
GIANNA SVery simple process and safe and clean location.
Jack D | Online Move InExcellent service
ROSE M | Overall ExperienceStaff lies and then the company don’t make things right and you end up paying hundreds more you shouldn’t have had to pay because you were lied too
KATHY W | First ImpressionsLock wasn’t inside storage when I arrived. I emailed Mr. Huff and he made sure my issue was solved immediately… his response was quick thanks again
Rodeshia M | Online Move InMichael was very helpful . Thank you Michael!!
Anthony J | First ImpressionsDid multiple loads to self storage and was unaware it locked at 10. Brought our final load at 10:15 and couldn’t unload. Had to come back following morning. Very disappointed in not being told it locked. We thought the code got us in.
Cheryl E | First ImpressionsEveryone was always very friendly and helpful
Janice U | Overall ExperienceThe most courteous group I’ve ever met! Very professional and accommodating.
crystal h | Overall ExperienceWhen I reserved my Uhaul, I also reserved a storage unit that I was told would be free for one month since I was doing a one-way trip drop off. When I arrived at Uhaul, the customer service person told me only units on the top floor--accessible only by stairs--qualified for the free month. We had heavy furniture and could not carry it up the stairs. The customer service person said that was their policy--even though I was never informed that this was the case, and would have probably found other arrangements. I had to purchase a unit because I had no other options at that point. I feel defrauded and will never recommend this Uhaul and will warn anyone who asks about my experience and the fraudulent nature of your services.
Matthew M | First ImpressionsWe needed a lock for the unit and an employee got it immediately! Very helpful and professional
Roger B | Online Move InWill respond
Sally H | First ImpressionsWhen I went to the front desk for assistance it took the workers a long time to show up
Christine S | Overall ExperienceStaffing were very nice and helpfull
Bayard B | First ImpressionsI would recommend only if units are ground level. The fact there is no elevator to second floor is extremely inconvenient and difficult for older individuals to access with storage contents.
ELIZABETH R | First ImpressionsAll of my experiences were wonderful. Especially the move out experience with Michael Huff. He was very friendly and courteous and made the move out seamless. I will absolutely be reaching out to him for any future needs.
Melissa S | Overall ExperienceThe gentleman that helped was great
Jennifer C | First ImpressionsAll storage facilities appear to be a bit pricey. But, U-Haul has the best access and climate control others did not. Should be a ramp instead of stairs. We were told there was a ramp by a rep on the phone. Still able to fill unit. Representative on site very helpful.
Dennis W | First ImpressionsSo far so good
Renee S | First ImpressionsOverall was a good experience to store items for 2 +/- years. A bit expensive but very easy to get in and out.
Dennis W | Overall ExperienceThe staff was helpful. He explained everything to me and answered my questions.
Deborah B | First ImpressionsThe facility is clean and easy to use. Big units could benefit by having garage doors and not 4x8 plywood doors. That can be a tight fit. Compared to other facilities in the area this place is the best. Compared with other facilities I have used in Detroit area this would not be my 1st choice.
Marc S | First ImpressionsBrayden is awesome! He deserves a raise AND lunch/dinner! Brayden definitely is truly an asset to your company and goes beyond the call of the job. He was so patient and kind, and even stayed later to make sure I had what I needed- which I am so grateful for because I did end up needing a bigger unit. HE is the reason for the excellent rating from me! He is awesome! Treat him right!! Please compensate him for the time he stayed over to help me. He’d already clocked out when he saw I needed help, but STILL helped me. Such a gem!
Billie H | First ImpressionsRented a 1st floor unit, and a 2nd floor unit that we emptied out a year+ ago, and both were clean, dry and heated. 1st floor more convenient to get items into and out of, but 2nd floor access was steps only. I thought the prices were high, and I'm pretty sure they went up during our 2 yr rental. No issues with move out. Very easy.
Robert J | Overall ExperienceI had reserved a storage unit and when I arrived. They didnt even have that size at this location. What shouldve been 115 a month turned into 180 a month. Because we had to take what was available. The woman working did give us a lock for free but my husband wasnt happy at all.
Sunny B | First Impressionsmight look a little more cheerful if floor were painted white, and hole in wall repaired... other tenants with whom i spoke were more than satisfied....
martha b | First ImpressionsVery helpful staff
Norton G | Overall ExperienceI rented a unit that was too small. The uhaul associate was very helpful and quickly got me moved into a bigger unit.
Stephenie R | First ImpressionsThe staff are not the issue. They are friendly and helpful but this location is short staffed for the volume of business. I came here with a UBox. The day I received an email that it had arrived, I drove down to the location. The staff informed me that generally I should make arrangements a day in advance to access my belongings since they have to move the UBoxrs with a forklift. While not ideal, I took some things and returned home. I then tried calling multiple times the next day to arrange for access for the remainder of the items. The phones at this location seem to be on permanent call forwarding to the call center. Once that happens, you might as well cancel all plans for the day as they never pick up. I then called traffic who said they would send an email to have them call me. I received no call. If the staff doesn't have time to answer a phone, they probably don't have time to read email. I can't make arrangements a day in advance if I can't speak to someone. I called corporate, they said they apologize but they are open until 8:00pm if I want to drive down to see if they could help. In order to have reasonable access to my belongings, I ended up driving down in the evening and renting a space on the 2nd floor and unloading my UBox into it at a higher cost. Bad form U-Haul Management, bad form.
Charles H | First ImpressionsI reserved a storage unit. When I arrived I was told it was unavailable. So they sold me another one that was more expensive. I was clear in telling them several times it was for a riding lawn mower. He said it was ok. I picked up the mower an 2 hours away and brought it to the storage unit only to find it wouldn’t fit through the door. So I told the clerk and he said there is nothing he could do.
JONATHON R | First ImpressionsThe experience would of been top notch if the storage rooms had lights
Joseph S | Overall ExperienceLady who dealt with was great and very competent.
Mark F | First ImpressionsSecond floor and no elevator.......
Michelle M | Online Move InI’m storing my daughter’s belongings in between her semesters at school. I wasn’t allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!
Anthony R | First ImpressionsVery convenient and easy access.
kim m | Overall ExperienceFRIENDLY STAFF
Dennis M | Overall ExperienceI would have liked the pro rated amount of the monthly fee returned but understand that was not negotiated at contract time.
Mary L | Overall ExperiencePrice for a 8×9×7 was a little much for 165.00 a month
Heather D | Overall ExperienceSo far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.
Dennis W | First ImpressionsThe only issue I had at one point was I had mice in my unit and I had to be there to let someone put something in....which was tough with me working. Also recently when they would no longer keep the door open or open it no one seemed to know what was going on. A few weeks ago I stopped and they opened the door and said nothing. Yesterday they asked about my passcode which j never got and af first she had no clue what to do. And when she looked at my account she asked if I set up in line and I have been there almost. 5 years.
JAMIE M | Overall ExperienceGood job people!!! Be proud!!
Joseph B | Overall ExperienceWhen I got there, there was a 25 minute wait in line. We drove did what we had to do, got back to the uhaul and there was a lock still on my storage unit. The guy that helped said your estimated total will be $109. And some change he Said the exact amount. Heres a paper showing we didnt charge you yet. When I got in the car my bank statement showed I was charged. And also charged another fee I don't know what it was for. I had to call the uhaul number was on hold for a few minutes the lady on there seemed like she didnt want to do much about it bc it was after hours when we got back to the storage unit. Well suddenly the guy that helped showed up out of no where and said "you probably can't get in, I forgot to show you this part" I said we figured that out but there's still a lock on my unit,you provided me. He said "oh is there". After we got everything unloaded n I self returned the car...my final bill was $169. I will never go there again.
chistina m | First ImpressionsCons: Top units had no disabled access. Rec'ved mult late fees due to issues with Uhaul running my card in error. Management is only avail during business hrs. Pros: Clean, friendly staff, 24h access.
Elizabeth M | Overall ExperienceVery nice storage facility. Could use some lighting inside units but not a must.
dennis w | Overall ExperienceKeep up the good work! Customer service will get you far!!!!
Joseph B | First ImpressionsFirst of all, let me say that the young man who assisted me on the day of move in (9/15), was terrific. It was everything up to that point that was horrible.
Dawn D | First ImpressionsVery nice and efficient staff
Julie T | First ImpressionsThis facility was well-maintained with very helpful employees. I would not hesitate to recommend U-Haul for a moving experience. I would use them again in a heartbeat.
angela s | Overall ExperienceCrystal was a BIG help! So was Caleb - thanks so much!
Marcella B | First ImpressionsThe storage units are clean, and surprisingly spacious,the only problem lack of ventilation throughout the whole building where the units are and no elevator to get to the upstairs units.
Patricia S | Overall ExperienceIt was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.
angela s | First ImpressionsI will tell all of my friends and family.That If they need to get their stuff in safe close to us to highly recommend it to anyone else about your facility I
richard f | Overall ExperienceA very good experience, simply can do storage ourselves now with racks in the garage.
Cindy H | Overall ExperienceSmooth and Efficient.
jeremy t | First ImpressionsVery helpful and he was thorough and quick. The only complaint is the lock was really difficult to get on and off the unit.
Connie Q | First ImpressionsI cannot say enough about how the team at this store helped us make a smooth move which could have been a major headache. They helped at every opportunity and worked with us. I would use again
Teresa s | Overall ExperienceI recommend U-HAUL MOVING & STORAGE OF WASHINGTON, PA. Very clean, Staff very helpful, make payments on line. And everything you need to make your move easier.
Debby M | Overall ExperienceGreat staff and secure facility.
kim m | First ImpressionsThese guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.
RICHARD S | First ImpressionsManagement and Staff made my moving and storage experience stress free. Very friendly and professional. The storage facility is top notch. Very clean, heated and secure. Highly recommended.
Bart P | Overall ExperienceThe GM Brad was very helpful and understanding of my situation. The equipment was cleaned and ready on arrival. Staff was awesome. Overall great experience!!
Rhamir T | Overall ExperienceAwesome
BRYNA W | Overall ExperienceThere are very nice and friendly people here ready to help you. And the manager is very helpful if you have any issues.
John N | Overall ExperienceVery helpful and nice staff. Brad was great and helped me with a concern I had. Nice secure facility
THOMAS Z | Reservationthe staff are rude and rarely know the answer to any questions asked
Jennifer D | Overall ExperienceIt would be much better if there was a light inside the storage unit so I didn't have to hold a flashlight
Sonia B | Overall ExperienceEvery one at Washington PA is very professional and very helpful especially the young man behind the counter. When we were done talking he said “thank you for your business sir I appreciate it”.
Ty L | ReservationFriendly Staff, trucks were clean.
Cynthia C | ReservationGreat service
Brian B | Overall ExperienceUsed truck rentals and storage at this location. Staff was friendly and helpful. Facility is clean and well maintained.
Nancy M | Overall Experience