Customer Reviews for U-Haul Moving & Storage of West Allis

Rating:

4.0

The truck was very loud. It sounded like there was a hole in the muffler. The weather stripping around the windshield was not secure. It "flapped" the whole trip.

Rating:

3.0

Rates are higher for outdoor storage than others charge for indoor, climate controlled storage.

Rating:

1.0

The mileage charge you tacked on is a joke. I showed the people a picture of where the gas level was at. I went 26 miles and you think I used 10 gallons of gas. Cmon. That’s ridiculous

Rating:

4.0

Good, fast service

Rating:

3.0

Customer service was very rude and made me go outside twice to check what trucks weren’t parked in. He also forgot to give me the blankets I ordered

Rating:

5.0

The Staff is Quick. I was in and out within 15 min The guy helped hook and unhook the trailer.This is my go to Uhaul from now on

Rating:

3.0

the person how checks me out wasn’t professional it seemed like she didn’t want to be there

Rating:

4.0

We just did the 24/7 drop off around midnight so I can't speak to the staff. The only thing I can complain about was they the drop off area was a little difficult to find at first.

Rating:

5.0

People were super nice professional an it was great.

Rating:

2.0

The dolly I requested was not in the van. The lockbox was missing. I was not able to get the van at the original time I had reserved it. I didn't need the van for as long as I originally thought and they refused to prorate the price.

Rating:

2.0

I booked a reservation at one location less than a mile from the condo that I was moving out from. On the day of pick up I was sent to a second location 10 miles away from the 1st location. When I got to the second location they tried to send me to a 3rd location that was 15 miles away from the 2nd location to pick up the one-way rental. They said they couldn't guarantee the 3rd location would have a one way either. That's ridiculous. After going around and around, the 2nd location booked a new reservation to return the truck to the 2nd location which made me dive a 50 mile round trip and find a ride back to my new house from the 2nd location. If one ways are not really available, they should not be offered for online booking.

Rating:

3.0

The computer was down and they had to do things manually. That took longer. Once I got outside, I ended up finding my own trailer and hooking it up before the help could get to me.

Rating:

4.0

Confusion over my drop off location period had to call the eight hundred number and spend more time driving to another location.

Rating:

3.0

Stop telling lies to customers about reservation changes at the time of pickup and changing locations across town

Rating:

5.0

Everything went smooth and fast.staff was very professional and polite.

Rating:

5.0

The staff there were amazing and so helpful when we needed answers to our questions, showed us our storage and checked us back in with the truck we used as well!! ⭐️ ⭐️⭐️⭐️⭐️

Rating:

1.0

The front desk worker was poorly trained, had a bad attitude, had her head on the desk, could not figure out how to rent the truck to me and eventually gave up and walked out. It took 45 min to get someone else to help. It was the worst experience ever.

Rating:

5.0

Your facility was very well organized. Every employee I had contact with was very courteous and professional. The van I rented was extremely nice…probably the nicest moving van I have used. Thank you very much for the smooth experience.

Rating:

1.0

Clean out the back from the previous renter. My rental had trash and boxes when I picked it up. Also, the cab smelled heavily of marijuana. Finally, ensure the fuel levels are accurate; I was told the truck had half a tank but it was almost empty.

Rating:

3.0

Check engine light on. The auto self check in was a complete shit show that did not work!! Thankfully Sarah was amazing and helped me 2000% !

Rating:

3.0

The equipment (auto transport) seemed worn out. When I picked up the trailer, personnel were strict about the return time that if I returned 1 hour late, I would be charged an additional day. As a result, I had to change plans. The truck rental company (not U-Haul) was very accomodating and waived the 1 hour I was late to return. This represents customer service and not the objective of charging customers every possible penny. I rented a pickup from another company because the rates for U-Haul were simply unreasonable; $0.29 per mile vs. $1.29 per mile from U-Haul. Money grab for inferior equipment.

Rating:

5.0

Make the radio work.

Rating:

1.0

No cumplieron con el contrato que me hicieron. Para mi opinión, me estafaron

Rating:

4.0

Truck was dirty. Smelled bad! Brakes need work. Moving pads left behind in back. Guy working the counter was awesome and professional! First bad experience here and ive used this location alot, would still recommend but cmon guys step your game up

Rating:

5.0

Fast and courteous service.

Rating:

3.0

The first AutoTransport I was given had a problem with the hydraulic brakes. When I braked for traffic it felt like it was hitting my truck with a large sledge hammer. I returned to the location and they were telling me there was nothing wrong. After I insisted they give me a different one. I took a the manager for a ride and showed him what was happening. They gave me a different one. It was fine.

Rating:

1.0

Truck wasnt available at original location. Had to drive across town to get to my truck. When I got to the location they didnt even stage my truck. They just pointed to the back parking lot and said “its back there”. When I got to my location to load, I discovered the floor dollies were not included in the truck. So my move was that much harder. Then they charged me $160 for not returning the dollies they didnt give me. I’ve invested almost 4 hours trying to resolve this and am still not refunded. What the fuck kind of way is that to do business???

Rating:

2.0

Poor customer service, staff were not polite and slow moving. Long wait for help because the lobby was full of disgruntled customers. When I got the counter, they keys were missing for reserved van. Manager was needed for spare but were also slow and not polite. Lobby messy with moving boxes.

Rating:

2.0

Trailer popped off hitch getting on freeway, it was not properly tightened to ball. Chains caught it. No damage but could have been bad

Rating:

3.0

It wasn’t clean inside the back, customer service was excellent

Rating:

5.0

Right side turn signal and brake light didn’t work but was checked before we left and was missed obviously.

Rating:

5.0

The manager and Bill were AMAZING!!! They REALLY helped me when I was in a tough spot and went above & beyond to get me what I needed! THEY DESERVE A RAISE!!! THANK YOU!!!!!!

Rating:

5.0

Cant think of one thing needed to be done better, the guy who i returned the rig to was exceptional, and a sports fan to boot. Good to have that interpersonal contact, a pleasant experience in all regards.

Rating:

3.0

I picked up in the morning and there is only 1 person at desk. 4 people waiting to be serviced. Then when I go to truck no one is there so I have to wait 20 minutes or more before I can leave. When I return truck in evening there is 3 people at desk but 2 of 3 are lazy and just sit there. You need to hire efficient employees that want to work and realize customer needs process to be timely.

Rating:

1.0

La atención es mala.. el dolly ni luces tenía y cuando lo regresé ni me atendieron.. esas personas que trabajan atienden mal…

Rating:

4.0

I am using U-haul in the future

Rating:

4.0

The auto transport i rented does not play well with my 2018 CivicType R. I damaged my car loading it. The ramp have steep a departure angle for a car a low front valance. I did use a product know as Race Ramps to make the angle appropriate. However when I drove the car fully on the trailer , the underside of the valance/ spitter rubbed on the tire stop and damaged it.It should be noted that the car is completely stock. In addition the tie-down ratchets are difficult to release as there is not enough clearance under the valance to straighten handle to release the latching mechanism. I hope that I can get to use your new Toy Hauler trailer next time, Feel free to call me if you want further information. 414 six8833six0

Rating:

5.0

The assistant manager D was fantastic to work with!

Rating:

5.0

Good job

Rating:

4.0

The brakes were dragging metal to metal. I probably shouldn’t have taken it, but time was a factor. If something unfortunate would have happened, the liability would have been off the charts given the condition of the brakes. Truck should be serviced. Can’t help thinking that because it was a state to state trip, things got overlooked or were ignored. Not sure whether future trips will include U-Haul services.

Rating:

3.0

Steering on the truck was loose.

Rating:

2.0

We put in for mobile pick up. None of the supplies we rented were in the truck. The reps at the store were less than helpful. We ordered a furniture dolly and none were available but we were not notified of that ahead of time so just had to go without. Would not recommend this location.

Rating:

5.0

All of the associates were very helpful, courtious and knowledgeable. Thank you for your assistance.

Rating:

5.0

Better instruction to where the trucks are located

Rating:

5.0

Very good customer service.

Rating:

5.0

I'm a repeat customer and my experiences have always been top notch.

Rating:

5.0

Have more dollies available for rent

Rating:

2.0

The equipment was not available as promised and I had to go to a different location out of the way.

Rating:

5.0

I loved how friendly and professional the staff was they are really good!!!

Rating:

5.0

Sara was great ! Requested a motorcycle trailer online. Another employee hooked it up and off and I went. Can’t beat 30$ to rent a trailer for 6 hours

Rating:

1.0

This is a repeat issue of 8/28/2025. I previously contacted customer service, the manager and staff and was assured communication and operations issues would be resolved. On 9/8/2025 I reported for pick up, staff was available but on cell phones, told me could not find reservation, attempted to modify and add-on towsafe (which I declined), and was sent to lot. After 20 minutes, no one showing up to connect the trailer, I called the store and was informed "staff forgot". When staff arrived and connected the trailer, it was 30 minutes. After getting hitched to trailer, told I was "good to go", I arrived at my location and discovered the trailer door was left open. Both customer safety and time were compromised.

Rating:

5.0

Quick and easy

Rating:

4.0

At the time of my trailer return drop off, after waiting in my vehicle as signage instructed, no employee came out to complete the return.

Rating:

1.0

Cab was not clean. And the outrageous $40 for 7 gallons of gas is insane that is overcharge. And the staff was very unprofessional talking on his personal phone on speakerphone while dealing with me.

Rating:

2.0

Missing gas cap Garbage left in cab from previous customer Windows dirty on inside No windshield washer fluid Employees did not do a walk around of the vehicle to note any damage

Rating:

5.0

Excellent!! Thank you.

Rating:

4.0

The representative at the site was helpful.

Rating:

5.0

The gentleman that helped us with our trailer was exceptional. Very thorough and friendly. Made us very comfortable.

Rating:

4.0

They were shorthanded and the woman working at the desk managed to registers at the same time. She should be awarded an over-the-top employee service. This was on August 31. I don't know her name.

Rating:

3.0

Need more staff. Only 1 person working the counter. Nobody outside hooking up trailers. Had to come back inside and wait in line again to get the trailer hooked up. Other customers were hooking up their own trailers due to waiting.

Rating:

4.0

Let me know when my car is done. This is the second hitch I had installed by U- haul and you did not call me when it was finished.

Rating:

1.0

Manager and employee doing check ins were very slow. Very long line to wait for check ins and check outs. Employees did not care about the customers and only cared about getting out of their shift

Rating:

5.0

Person taking my order was friendly and helpful. Gentleman who connected trailers to my truck was also friendly and helpful! 10/10

Rating:

5.0

Staff was compassionate, thorough, and processed everything swiftly. I’ve recommended you to my community and family. Thank you for being there for us and supporting our community during this devastating flood aftermath. You stepped up and we all appreciate your efforts!!

Rating:

1.0

They suck

Rating:

5.0

Great and helpful

Rating:

5.0

Staff was very helpful and understanding

Rating:

5.0

Thank you for all your help and have referred you to thousands already.

Rating:

5.0

Cashier was efficient and friendly. Explained things very well. Thanks

Rating:

4.0

👍🏻

Rating:

3.0

The U-Haul website allows you to reserve a storage unit however, when you arrive the day of your scheduled date, they may not have a storage unit available. I was told this is because it is all based on when customers move in and move out of the rented units, thankfully Michael the general manager was able to find me a unit otherwise I would’ve been in a tough spot. I don’t necessarily put this on the location because it’s kind of out of their hands when the website is allowing customers to reserve things that they may or may not have available. I spoke with the staff and they said this is a common occurrence. Sounds like someone higher up needs to address this.

Rating:

5.0

Michael Smith especially but the entire staff was friendly and helpful and knowledgeable

Rating:

5.0

Great service and will reach out to friends who need your service.

Rating:

5.0

Great staff, customer service, courteous, polite, funny and friendly, great group of employees, was and am always impressed,, very knowledgeable, no problem too big or small

Rating:

5.0

I love having u-haul as a partner when I need help!

Rating:

5.0

I always think of U-Haul because it is affordable, clean and pleasant staff. Thank you

Rating:

5.0

Michael Smith’s performance was the singular finest I have ever encountered out of years in working with U Haul! Absolute expert across the board on all elements of my rental. He should be your trainer for all new hires and elevated to system wide executive par excellence. I will recommend to all and never use anyone else. Scott Smith 347-260-1033 Note - assistant Chelsea did a fabulous job backing him up.

Rating:

4.0

Office closed too early on weekends.

Rating:

5.0

I want to save this page and yes I'm depending on you all to keep my items safe and secure and I believe they will so let us see

Rating:

4.0

The entire process was very efficient.

Rating:

4.0

Michael, the manager in West Allis, was helpful and dealt with any concerns right away. Jessica, the manager, of I guess the Milwaukee area, was very efficient and helped with anything she could. Thank you Michael and Jessica.

Rating:

4.0

The staff were so incredibly helpful and patient. They were also very nice and in great spirits. Definitely recommend giving them a raise as well with their knowledge and their tenacity to give solutions to their customers.

Rating:

5.0

The GM at this facility was extremely helpful and knowledgeable about all my needs and questions and went out of his way to help myself and family after a long tiring trip from Florida I appreciate the whole entire staff and the GM for taking the time and listening to a very tired Traveler will highly recommend this facility

Rating:

3.0

The pricing would be the only factor that I feel I could not recommend u haul

Rating:

5.0

I wish the exiting of the storage place was motion censored instead of typing a pin

Rating:

3.0

We had a problem with the hasp and the door would not latch. The staff managed to get it closed and put in a maintenance request. It appears Hasp was recently replaced and should have been hacked for functionality before putting it into service.

Rating:

5.0

I had my storage unit for 14 years. This is the place to go

Rating:

4.0

My only criticism is kind of frustrating that when I attempted to in person confirm move out dates I was told I couldn’t do that in advance. When I was there at the time I moved out it was busy and the staff didn’t have time to even check out the truck. Getting staff on the phone has been IMPOSSIBLE. So then to get an email re a late charge was a disappointment.

Rating:

4.0

Everything was fine, overall. I began storing in October until present. I was very unhappy that the last night of my move in October.(10/31). The gate wouldn’t let me, and another truck, out. I was let in but was told that, when I tried to leave, it was after hours. I never had looked at the times in the fence because the paper I was given said it was 24 hour access. It took an hour to get us out. Later on, I spoke with an employee who said it used to be 24 hours, before CoVid.

Rating:

2.0

The storage unit itself was fine, no complaints. However the office charged us for the next month after we had moved out, and they have yet to call me back to fix the problem. Also, did not get the first month free like my truck reservation said I would.

Rating:

5.0

All good

Rating:

5.0

Have a friend who may be moving from South Texas to Kansas City this summer and I told her how wonderful your services were for me and she was impressed and said she also will look into using your company to help her.

Rating:

5.0

Excelente atención

Rating:

5.0

Everyone that I encountered at the u haul business was extremely helpful and made us feel at ease when we needed help. Great group, will definitely use them again

Rating:

4.0

At first, I was not happy with my move out experience. I was sent an email saying that I owed money after visiting a staff member in the office, making them aware of my move out date prior to my next billing cycle yet I still got a bill for the next month. I then sent an email to them to respond. They did with satisfaction.

Rating:

4.0

The only complaint I would have it be the prices are a little high

Rating:

5.0

I like everything that was provided for me

Rating:

5.0

Thank you for the safe, convenient storage.

Rating:

5.0

All was everything that I needed!

Rating:

5.0

Elise was very helpful. From start to finish she was professional and answered all of my questions.

Rating:

5.0

Help made my stressful situation an easygoing experience great people make the job of moving easier

Rating:

5.0

Very easy process, everything went smoothly. Will definitely use again if needed.

Rating:

5.0

I always check with uhaul first

Rating:

4.0

Initially, the woman on the phone was great and explained finishing the process on the app. The app experience was horrible. Maybe I'm older or not as tech savvy but I was nearly ready to cancel the entire process. It took my 1.5 hours to complete the registration and payment process. Once we got to the unit everything was fine. Uhaul, this app is a disappointment. I should have been able to finish the process with the first lady ON THE PHONE.

Rating:

5.0

The Manager is beyond Amazing and very professional and the employees are all very professional and helpful! It's nice to run into an approachable team like the one they have. You guys are all amazing!

Rating:

5.0

I received the most courteous service. The employees worked well together. Many times I’ve experienced where ONÈ employee needs assistance but another isn’t will to help. What I experienced was harmony. I believe a business will prosper if the environment internally runs smooth. Customers pick up on the disconnect and may not be as enthusiastic about recommending this Uhaul establishment. I would recommend it highly and would continue using the service as needed. Thank you Uhaul Employees , 924 S 108th St. Sincerely, Cassandra Reeves

Rating:

1.0

I called and made a reservation for a 10x15x8 with a garage door to store palleted items with a pallet Jack. I confirmed this a week ahead of time and when I checked in there was only a unit with a regular door. It made me change plans after I already had the load on a truck to move in, there were no more units that size available, so I went to another storage company. That company only .3 miles away had bigger units, and cheaper storage. Thanks to terrible customer reps I ended up getting a better deal because I was originally going to rent 2 units from Uhaul. However I will say the woman working the business that day was very apologetic and it was not her who made the mistake. Thanks for helping me save money

Rating:

5.0

Fast and friendly custimer service

Rating:

5.0

Quick access to the facility and the cleanliness of the whole area were appreciated. The staff are very friendly and informative. West Allis U-Haul has been my go-to provider of trailers, car dollies and now storage for many years. I'll be back!

Rating:

4.0

I was disappointed at the amount that they charged me due to the fact that I returned it without taking the photograph of the gauge, with returning the truck due to the fact that they didn’t tell me I needed to take a picture of this or whatever and so when I returned it ahead of schedule, I was still charge for the 24 hours plus some! so with that being said, I was not too happy. The gas wasn’t a problem. Because, the gas was the same amount that was use.

Rating:

5.0

Gracias por tener jente que habla Español

Rating:

5.0

Awesome staff.....thanks to all of you! HAPPY HOLIDAYS TO ALL

Rating:

5.0

Great customer service

Rating:

5.0

Excellent customer service at this facility. Always clean and well kept. Very easy to move in and out. I highly recommend this Uhaul storage facility.

Rating:

4.0

Staff was not always very helpful..seemed under trained. They were nice though. I also do not like rhat that I have to call a call center to get info at an on site facility . Especially when the staff has no idea what sizes units are available and what cost is? Seems counter productive to me.

Rating:

4.0

Would have liked the option to an extended day by day rental for out going customers. Extenuating circumstances may require a day or two past the agreement date. I had my locker for 3 years and would have appreciated the courtesy.

Rating:

3.0

I was told that I had access 24hr to enter but once I enter into the office I was told it was only open till 10pm.

Rating:

5.0

Elsie Lopez is very friendly, courteous and professional manager.

Rating:

4.0

Ty

Rating:

3.0

Unit I reserved wasn’t available. Didn’t find that out until I arrived. Had to pay a lot more for the next size up. Irritated. Staff was friendly and apologetic. I

Rating:

4.0

Service was well place is great i look forward again when need to store back at UHaul .

Rating:

1.0

Spent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn’t know what they are doing. Worst experience I’ve ever had with uhaul

Rating:

5.0

Outstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!

Rating:

4.0

Easy access and friendly staff. Thank you

Rating:

5.0

Good costumer servís

Rating:

1.0

I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund

Rating:

1.0

Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.

Rating:

5.0

Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.

Rating:

5.0

I'm a contractor and 24 hour access is great for me

Rating:

3.0

I know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.

Rating:

5.0

Thanks again!!

Rating:

5.0

Great service! I'd definitely use them again.

Rating:

5.0

Uhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 years

Rating:

5.0

Lisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come back

Rating:

3.0

Long wait to speak to someone over phone.

Rating:

2.0

Reserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera “local trailer”- I’d have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.

Rating:

5.0

After completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.

Rating:

3.0

I’m really annoyed that U-Haul’s policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate’s new policy.

Rating:

2.0

Not a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.

Rating:

4.0

The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.

Rating:

1.0

Truly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.

Rating:

1.0

My storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!

Rating:

5.0

DeAndre and Tyler we're extremely helpful

Rating:

5.0

The staff were vary helpful in meeting my storage needs.

Rating:

4.0

Move in was a breeze and everything was handled very quickly and efficiently.

Rating:

1.0

The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.

Rating:

2.0

gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there

Rating:

5.0

Good people at this location, would recommend

Rating:

2.0

My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.

Rating:

4.0

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Rating:

2.0

I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.

Rating:

5.0

The staff was helpful! They let me view two different sized units to help better my decision. Thanks!

Rating:

5.0

No comment

Rating:

3.0

I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.

Rating:

3.0

Your price got to high. For a small sheid.

Rating:

1.0

I will never come back to this Uhaul

Rating:

1.0

Customer service is horrible, long wait time, not knowledgeable about UHaul services and don’t care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!

Rating:

5.0

Very good experience. Staff need clear communication of the way things work

Rating:

4.0

Good

Rating:

5.0

easy to arrange and easy access.

Rating:

3.0

Didn't care for the messages every hour telling me when the truck had to be back.

Rating:

4.0

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

Rating:

5.0

Fast & easy. No hassle

Rating:

5.0

Excellent service as always! I use Uhaul for all my moving and storage needs

Rating:

5.0

Staff was always pleasant and very helpful

Rating:

5.0

Great service. They just need more people working up front and not have the people who don’t work up front standing there playing around. It’s confusing and frustrating.

Rating:

1.0

Cashier didn’t know what he was doing. I asked him questions he said he didn’t know or he forgot. The guys in the back did nothing to help him. Terrible experience

Rating:

3.0

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

Rating:

3.0

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Rating:

5.0

Awesome work

Rating:

2.0

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

Rating:

4.0

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

Rating:

4.0

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

Rating:

5.0

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

Rating:

5.0

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

Rating:

5.0

The staff was always friendly, kind, patient, and helpful.

Rating:

2.0

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

Rating:

4.0

The staff were very helpful.

Rating:

4.0

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

Rating:

5.0

Friendly professional service very relaxing.

Rating:

4.0

I rented the storage unit mid July but didn’t actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

Rating:

5.0

Great uhaul experience.

Rating:

5.0

Quick efficient, friendly,

Rating:

4.0

none

Rating:

5.0

Very professional staff

Rating:

1.0

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Rating:

5.0

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

Rating:

5.0

Everything went well thanks for the help and the storage worked out well.

Rating:

4.0

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times