I had a 9:30 appointment which I arrived about 5 minutes early for. There were 3 people a head of me and by the time I actually got to the front counter it was past 10:00 am. Service was incredibly slow. Then the link they sent for me to do a condition report it wouldn't work. Service was very slow and a little frustrating. There were employees walking around not doing anything when they could have been assisting at the front counter.
Moving Truck Rental in West Allis, WI at U-Haul Moving & Storage of West Allis
Moving to or from West Allis, WI 53214? Get FREE truck rental rate quotes at U-Haul Moving & Storage of West Allis.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of West Allis
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from West Allis, WI.
Cargo vans and pickup truck rentals in West Allis, WI
U-Haul cargo van rentals and pickup trucks in West Allis, WI are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in West Allis, WI 53214. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Easy 24/7 service, considering the self-service option. Even drop-off was pleasant and the return tech was polite and intelligent with the process of return. Overall, great service for an affordable rate!
The truck I rented for the day hadn't been cleaned prior but the guy who checked me it thankfully swept it for me before I left the lot. Glad to have a truck that could move all my furniture in one trip!
The back of the truck especially over the cab was full of mud, as if the previous renter had moved potted plants or topsoil. I had to spend the first 45 minutes of my move cleaning the truck so I wouldn't be placing my household furniture in mud. Then I get charged double rental for bringing the truck back 22 minutes late by their standards but because I didn't get to pick up the truck until 8:21AM with all the locating of the truck and waiting for the online check in to verify and photos. So I really had the truck from 8:21AM to 4:22PM being 1 minute over 8 hours , but still charged another full day. That is a scam on top of scam. Be aware that you'll need at least an hour for online check in/out and you'll be charged for a minute over. So if your at risk of being a minute over might as well keep it another 8 hours.
The young man was very friendly and helpful.
Both the gentlemen checking us in and checking us out we're very friendly, knowledgeable, and, efficient. When I need another trailer or if I hear of a friend needing one, I will refer this U-Haul location
Have someone else to jump in and help w customers on Saturdays
Check in was painful. Between the guy in front of me and myself, it took probably 30 minutes for it. Only one employee at the counter while a line formed behind me; 4 people deep. I felt badly for them. The guy that checked me in knew what he was doing but seemed uncoordinated and inefficient at his tasks. It didn't help that the utility dolly ID numbers weren't in the computer or whatever else he had to do to get mine ready. Probably 5 or 10 minutes to do that. The only reason I would come back is convenience. I've rented from the Uhaul in Saukville, WI a few times and they are very efficient and act with a sense of urgency. Checkin has never lasted more than a few minutes.
Make sure you are giving reserved equipment to the correct customer!
I rented a 5x8 enclosed trailer and was in and out in 10 minutes. The gentleman that did the paper work was fast, friendly, and professional. The young man that hooked up the trailer was the same. Very good place to rent a truck or trailer from my experience.
I had a pick up time scheduled for 9:30am, however, waiting in the line and checking out took 25 minutes. When you rent something for 6 hours, you don't want to be jipped out of 1/2 hour... More customers, more registers...
I have been a UHaul customer for over 15 years and here are the top 3 things I was offended by today that will make me seek storage and truck rentals somewhere else. 1) Having to give my cellphone number and home address. 2) Having to take pictures of my driver's license and of the rental vehicle. 3) Having to retrieve the vehicle key from a lockbox on the side of the building.
Very courteous and friendly.
Could use more counter staff . Drop off was nice and smooth!
Requiring me (as a condition of rental) to disclose contact information on a friend/relative not associated with the truck rental just so you have a secondary contact # is just plain old wrong and a terrible (if not illegal) business practice.
I have used this location before and service was fine. This time I went to pick up the trailer and the person hooked me up and then tested the lights, the parking lights didn't work and I was told that I couldn't take the trailer until I repaired the lights on my truck. To save time I returned with my company truck to pick up the trailer. It was a different person that hooked me up this time, he hooked me up and then went to the back of the trailer and told me to use my turn signals and brake lights and said I was good to go. He said he was happy because when he first hooked me up he saw a spark. As I drove home I realized that the running lights still weren't working. When I got home I called the rental location and told them that I suspected that the trailer was actually the problem with a dead short. I was told that I could pick up a different trailer. I picked up a different trailer after I had to run around to find replacement fuses, I went through (3) fuses troubleshooting the problem at $5,75 a piece. It cost me almost all the morning and $16.75. I find it hard to believe that the lights aren't checked in between uses.
Make sure you have a phone that has excellent reception, could not download a photo of my driver's license, took foreverrrrrr! Even using their guest Wifi. Same thing happened outside when I wanted to take photos of the existing damage to the truck for documentation, could not get a good signal to download to their form that they want you to fill out before leaving the parking lot. Very frustrating and disappointing.
My favorite part was the return. The younger male that helped with that was working hard, friendly and anxious to be helpful. I don't know if I'd say the same of the people inside when I picked up the truck that same morning but at least it ended on a good note. There was nothing special or amazing about this location or people. It didn't frustrate me nearly as much as the Waukesha location so I GUESS that's a plus? I'm also contacting customer service because apparently it costs more to rent on Fridays and Saturdays (which is fine) but it certainly isn't crystal clear and they will get you for more and be sneaky about it.
Very good service!
Everyone I Came in contact with Were very courteous and respectful
Besides the fact that it took me two hours to get the truck and I had to drive 20 minutes to another location (which added on an additional $30 because you guys charge 99 cent a mile), the main manager at the West Allis location was an a**hole. The guy helping me out was a mechanic, trying to help out the only other guy working the counter (the manager was in his office). The mechanic guy was nice and helpful, and when the manager came out of his office, the mechanic asked him for some help and the manager LITERALLY said "I don't have time for that". I wanted to jump over the counter and slap some sense into him. Customers ALWAYS come first. Because of this, it took an additional 20 minutes for the mechanic to finish the process and finally get me the truck. First recommendation: teach your people values. Even if the manager was really busy, he could have said "Let me just go sort something out really quick and I'll be right back" Second recommendation: If you know you're super busy on the weekends, schedule more people and always have someone on call. Third recommendation: Spend a little money on your computers, programs, and apps. Having your system crash three times per customer= people waiting at least 3 times as long. Also, if you're going to have your employees tell the customers that everything can be done online, please make sure that the customer can do it online. Fourth recommendation: If the customer is paying to rent the truck and also for insurance, at least give him 20 free miles per day. I understand that wear and tear exists, but some of those miles put on where because the nearest location near me did not have the truck I needed. Give people a little buffer zone. Thanks
This wasn't my original reservation location. The first place I went where my reservation was they did not have my truck available and offered no alternatives were offered. I hade to drive all the way to the West Allis location just to make sure I could complete my move.
The desk person was not readily available - I had to wait a few minutes for her to appear.