Customer Reviews for U-Haul Moving & Storage of West Oak Lane

Rating:

4.0

Customer service rep was friendly and went above and beyond to ensure proper equipment was utilized for the rental. Very good experience overall.

Rating:

5.0

Awesome friendly service

Rating:

5.0

The whole process was very easy for someone that's moving with emails.No such

Rating:

5.0

Faulty sensor in truck causing hour and a half delay for roadside assistance

Rating:

4.0

No comment

Rating:

5.0

I love the new U-Haul Truck Share 24/7. It was a quicker process than I had the last time I was there. Kudos for this new streamlined process.

Rating:

2.0

The truck was dirty, the arm rest was broken, the passenger side door was damaged and it was hard to get in and out of the truck and there was grease in the back of the truck which made it slippery and dangerous.

Rating:

5.0

Great service. But please change voice mail that states you will get a free month and you do not offer or own up to that free month at that location . Thank you .

Rating:

5.0

everything was great. sign in took 2 - 3 minutes, return took one minute, truck was ready to go as promised

Rating:

5.0

Good

Rating:

5.0

Explain how to turn off van yellow lights located on top & back of vehicle

Rating:

4.0

Consider being and engaging with present customers. Avoid using the horn when communicating the customer should avoid a moving vehicle in the parking space you would like to drive in.

Rating:

5.0

Great service

Rating:

3.0

There was damage to the right wheel fender that was not pointed out to me on documented on the pick-up contract. I did not notice as I did not do a walk around to the non-driver side.

Rating:

4.0

More spots for dropoff.

Rating:

5.0

Friendly staff

Rating:

4.0

Just make sure the trucks are clean. We to get a different truck the first truck was dirty

Rating:

5.0

The gentlemen that helped me was extremely friendly and helpful, especially the one behind the desk. There was a line of people, and he was so friendly and welcoming to each person, which alleviated the annoyance of the wait. He was fantastic!

Rating:

5.0

Please update the trucks to have Bluetooth and aux. Please update the trucks to have back in Camara. Please update the trucks so the can be push start and the knobs can be turned for parking and reverse.

Rating:

5.0

Excellent Customer Service

Rating:

5.0

More counter wervice employees

Rating:

4.0

Great customer service!

Rating:

4.0

Have 2 CS Reps/Cashiers, the line was long on a Saturday but the gentleman handled it well and was curtious.

Rating:

5.0

Always nice customer service and clean !

Rating:

5.0

Melvin had excellent customer service , he needs a raise .

Rating:

3.0

The van needs a maintenance. The breaks were a concern. Not safe.

Rating:

5.0

The agent was knowledgeable and very polite. 10 stars for him

Rating:

4.0

The truck is old and outdated, has no space and very uncomfortable. As much money that you pay and you get these old trucks instead of the newer ones that they have.

Rating:

3.0

The wait was long, only one person working. I’ve used this site before because of convenience, and that time was long as well.

Rating:

5.0

Great customer support

Rating:

4.0

You need to have 2 employees at the front desk to keep the line moving smoothly

Rating:

5.0

Have at least two staff working behind the computer.

Rating:

4.0

The lady that worked at the front desk was super nice and helped me while multi-tasking. I really appreciate her assistance.

Rating:

5.0

Courteous personnel who took of everything I needed.

Rating:

4.0

Make the pick up process faster when you reserve online

Rating:

4.0

The trucks to be serviced better

Rating:

5.0

Staff was friendly and helpful.

Rating:

3.0

Improve the waiting time to be helped . Employees were very busy helping customers. Hire more people

Rating:

3.0

I was alittle annoyed about the size of the storage. I believed that I was getting a large unit and I paid for a large unit but when I got there with my items it was a smaller unit so now I need to switch to a larger size unit. So can someone please assist me in this effort to move.

Rating:

3.0

Need faster service!

Rating:

5.0

Everything went well

Rating:

5.0

Me cobraron $16.60 por el combustible y le dejé por encima de un cuarto, pienso que es una irresponsabilidad haber hecho eso, al momento de entregar el carro solo me dijeron que lo dejara en el parqueo con la llave, no sé chequeo para validar la cantidad de combustible.

Rating:

3.0

You could provide your customers with all key information so that they are well informed.

Rating:

4.0

The Truck got us through but I wondered all the way if it would make it because of the sound. Then th Right tear mirror fell off.

Rating:

5.0

Keep up with your good customer service!

Rating:

5.0

Great customer service

Rating:

3.0

The rental had a strong cigarette smell in it; had to drive with windows halfway down with the heat blasted to compete with the fresh cold air rushing in so that i could breath through that cigarette smell. The wheele, the truck door handle (on the inside), window power buttons, arms rest, dashboard and radio, were all covered with some sticky substance as if a soda exploded in the vehicle; had to do some wiping for my own comfort to use the vehicle

Rating:

1.0

Spoke with a representative at the 800 to file a dispute

Rating:

5.0

Most definitely great thanks so much

Rating:

4.0

Thank you.

Rating:

4.0

I don't know, everything was alright.

Rating:

4.0

Make sure that the unit you are renting is in an assessable area for your to get too. This is important, especially for people who have some kind of disability.make sue that the renter is well aware of exactly what they are reviewing

Rating:

5.0

Great location. Everyone is always helpful, always pleasant and Willing to go above and beyond!!!

Rating:

2.0

I didn't get.a dolly and had no gas I expect money back

Rating:

5.0

There was only one staff member helping customers. He was great, but should have had some help especially on on a Saturday morning when most would likely be moving or have the need to rent a truck.

Rating:

5.0

What a super experience! Reservation: easy. Checkin/pick up: easy And good spirited. Equipment: great. Drop off: easy. Pricing: fair. Couldn’t have hoped for better.

Rating:

2.0

I made a reservation at the 49 w chelten ave location i was told that there were none of the vans that i reserved were available for me to move i booked for 1:00 didn’t get a van until 2:30 in the claim it says if not available entitled to refund. One of the workers told me i was inclined to a discount since i had to travel to two location's. Everything about the rental was pretty ok except the door on my van broken when received. I further asked about my compensation for the two mile two hour inconvenience i was told if i came back before closing at 7 after my already saying there would be some sort of refund or discount i was originally owed. After returning after refueling i returned at 6:59/7 while they were still in the store in uniform after being highly inconvenienced and assured of it being made right i was till left overcharged and un helped

Rating:

3.0

The reasoning for me not recommending you guys to a friend or family is because of your prices to the unit that's the only reason. But thank you for your service.

Rating:

4.0

This location could use more personnel.

Rating:

2.0

I was fine with the facility until I went to move my items out. I ended up discarding items that were dirty as I thought it was due to just sitting in the unit for a while. But there was water dripping from the ceiling of the facility directly into our unit and fell onto my hand. Also, when I went back the next day, there was dirt on bags and they felt wet. It was 12/29/24 and since we moved the items forward, you could tell the floor in the back right hand side of the unit was wet. I saw brown debris on the top of the unit which made since that mixed with the water, where all the dirt on my bags and on and in boxes came from. I put in a claim by calling U-Haul but the rep at the facility advised if I have no insurance on the unit, I would not be compensated. I wouldn’t see how that would be customer focused and would hope to be offered something for my loss.

Rating:

5.0

Not one thing

Rating:

5.0

Thanks so much for yall help and services

Rating:

5.0

Friendy and Knowledgeable Reps

Rating:

4.0

Add pick-up trucks.

Rating:

5.0

I had a quick turn around so the free 1 month rental brought me in. It was a wonderful experience. The staff was helpful and knowledgeable.

Rating:

5.0

Miguel & Nate were very helpful with helping my make my reservation and later changing my reservation.

Rating:

5.0

Pleasantly surprised when I saw that we qualified for a free month rental unit. It will come in handy with the move

Rating:

5.0

Excellent no problems huh

Rating:

1.0

I asked for a 5x5 storage unit which was $109 a month because the 3 x 5 that was $95 a month wasn't available. The woman gave me a 5×10 which was $169 which was the most expensive they had after I just told her I wasn't trying to pay that much. I was furious when after giving me the grand total the overall price went from $169 to $186!!!! Instead of her telling me what the overall would be with taxes she just continued with the transaction without even asking if I would like to proceed and then said she had to hold on to my debt card so I could purchase the Lock and keys which was an additional $12.95!!!!! I spent $198 which was completely insane and over my budget. Then after milking me our of money and not caring she told me last min what I couldn't even store which should be something either posted in storage or told to people before hand especially of people are trying find a storage unit that's convenient. Most storage units give you a month off free, but I was told I didn't qualify because I wasn't using their truck and to use the truck you gotta travel a certain distance. That's ridiculous and after hearing that I really should have tooken my business elsewhere. Overall I won't be even using this place for a month and will be relocating my items and getting me a FULL refund. That's almost $200 & I wasn't even satisfied with anything. The woman didn't acknowledge my grandma when she said hello or tried to get her attention. She was no help on suggestions or anything. Not to mention had me and movers unloading items in the dark, another staff member told us to use the flashlights on our phones cause the lights were been supposed to be on but next shift dropped the ball on that too. I will be letting people I know hear about this horrible experience, including the credit union I work for so I can get that refund and I know first hand how the dispute process works so it won't be no issues.

Rating:

5.0

For the last couple of years I used your facility because it was conveniently located to my mother's old house and my niece's mothers house. That made it easy for her to check on the storage facility being that I live in florida. U haul did a great job.

Rating:

4.0

The shift manager who showed the storage site was cordial. In order for her to allow me to examine it she had removed a green padlock. Once I inspected the storage locker we returned to the office where I agreed to take it. I'm quite sure I asked her about placing a lock on the storage unit and I understood I could put my own lock on it. The following day I received a phone call from an employee stating "I need to come in to put a lock on the unit. This would eliminate anybody else from putting something in it". At that time I replied "I'll be in today to put a lock from Home Depot on it". When I arrived later the second day I had my "Home Depot" lock in my hand. I asked the same employee for the scissors on her desk to open the package. She may have been distracted because she was talking to a customer on the phone. So with the Home Depot lock in my hand I went to the storage unit. Upon inspection all the units had round locks on them except mine. It had the same green lock as before. So I returned to the office and informed the employee and it was at that time she informed me that "it had to be a U-haul lock". Once I signed the papers she should have informed me then I had to use U-haul locks only! Now I have an extra, unnecessary lock.

Rating:

1.0

Instead of stars it needs to be rated with trash cans. The most horrible and appalling experience ever. Absolutely scam, so much so that I didn’t pay a cent to them in over two months of being there. Complete wasteland and poor excuse for a legitimate business. Wouldn’t recommend this place if it were the only place to store your valuables on planet earth

Rating:

5.0

Thank you for the great service!

Rating:

4.0

They could use more help.

Rating:

5.0

Convient and close to home💕

Rating:

5.0

Had a great experience, walk away. I'm happy and satisfied customer. Press the energized his supporters for the general election. Obama selected senator Joe Biden of Delaware.

Rating:

5.0

Thanks for your helpful stuff

Rating:

1.0

This is the most UNPROFESSIONAL U-Haul store. When I first rented the storage I was giving a specific storage number on 9/17 do to a system interruption U-Haul closed early that day so I came the following day. Someone was living in the unit that wasn’t supposed to be. I had to switch unit the guy told me it was going to be the same price but it wasn’t, and no discount that he claim would have because I really didn’t want my items outside. While walking to the unit the guy was smoking cigar. I expressed how unprofessional that was, he said his manager was fine with it. In February a red lock was place on my unit I went in the store and asked why the lady look my account and said she didn’t know why because the account wasn’t delinquent I asked her to remove the lock she said another person put the lock on and wasn’t there at the moment I explained I had a party to get to and I wanted to get my 360 machine but I couldn’t she was an old black woman in her 50’-60’s said she was the only one there at the moment and no manager. I left my phone number for the gm to call he never did (Miguel) I called 1800- U-Haul they gave me his cellphone number he never answered I left messages every time I called the store he was never around about a week ago I called the store again asked for him the woman said he was busy I explained I been trying to get a hold of him for months and if my call wasn’t returned I was moving my storage, about 5 minutes later Miguel returned my call I told him about the situation he than tells me I was at the wrong unit I told him I have pictures of the lock and his on staff apologized for it him and myself went back and forth i told him I would never use this place and that money was the last I would every spend in that store management is HORRIBLE staff are lazy and careless they don’t know what customer service means.

Rating:

1.0

The prices just kept going up, there was no deals for faithful customers That always paid on time, Thanks Can't say anything BAD about the PEOPLE IT'S THE COMPANY

Rating:

5.0

The lady at counter did need some help but I recommend a bench to sit down since you have to have patience and wait your turn. Too much standing when you have people sciatica, etc. Overall the crowd remained loyal & respectful. The elderly man that took me to my unit was very very helpful. Thank you.

Rating:

4.0

I came to UHAUL for storage access during a traumatic time in my life. I am grateful for the opportunity to use the space. Yet, it also would have been nice for my rate to stay the same rather than regular increases in storage pricing.

Rating:

5.0

It was always clean here and felt my unit was safe!! Thank you

Rating:

5.0

Thank you, I was comfortable with my belongings at your facility.

Rating:

5.0

The u-haul place was very respectful in nice people I will give it five star very good place to go too.

Rating:

5.0

Thanks' good servers

Rating:

5.0

The staff is very helpful, friendly and knowledgeable

Rating:

1.0

Employees was stealing people money and not putting them on the books, a lot of people lost there units and sensitive items due to this. Higher upset never handle the situation correctly. Instead they keep a balance on people units and made them still pay. They cut locks of and put there own lock on when they please I’m missing items. Also they put you name on other accounts and charge you money and you don’t even have the unit.

Rating:

5.0

Great friendly environment the guys helped me our every way possible would recommend to others

Rating:

3.0

I had complaints in the beginning of rats but they took care of the problem

Rating:

4.0

the storage units are clean & secure. the staff however is not very professional

Rating:

5.0

I haul staff had so much patient with me better than my Landlord I would recommend them to any body any time I even would use there wash room if I had nowhere else to go Am grateful to staff

Rating:

1.0

They assign a unit that was already taken 1st!!! Then we had to wait for paperwork for a new unit that same day. Then MY FRIEND had to help a lady remove her stuff from the NEW UNiT was were assign! Once her stuff was out we moved out in. 3 days later I get a call asking if I had a UNIT there. I was told my lock was cut off & I had to come get a new key that they replaced with the one they cut. I’m confused on how y’all get my money but don’t knw if I have a unit. I request my funds back & removed my belongings almost a week later & still no refund for this stupid unit $150 down the drain. No one in that location was helpful at all. Please have corporate contact me 6109699761 Inwould love to know where’s my money

Rating:

5.0

Keep up the great customer service...

Rating:

1.0

My things were covered under my bankruptcy and they were notified about this and my property was sold. So no I would not recommend there facility.

Rating:

5.0

Manager was very helpful and staff also.

Rating:

5.0

Fantastic staff! I highly recommend this location.

Rating:

5.0

Very Help they helped me unload the truck & didn’t take a tip from me very kind hearted people. Bless you all!

Rating:

4.0

Price too high and keep increasing.

Rating:

5.0

I'd definitely recommend Uhaul

Rating:

1.0

The cleanliness of the facility was great. The male workers were friendly. Nay and Tasha were not both employees have nasty attitudes. Tasha was the cause of me being forced into a unit and hindered my finances for my small business. Customer service training would do!

Rating:

3.0

Clerk/cashier need 2 have a better attitude and b patient with his elder.Hw e was very short patient ,and he babysitting his son so it took 45 min for his to helpe,and he still didn't completely do the job...bad businesses

Rating:

5.0

Thanks for a year and four months of great service.

Rating:

4.0

The staff were very helpful and efficient. Explained everything in great detail. Showed exceptional multitasking skills. Highly recommended! Thanks Team!!! Lalee J Womack

Rating:

5.0

Thank you

Rating:

5.0

The store manager Rajah has been professional, friends, kind and over and above excellent with customer service. He was able to educate me on the right storage and truck I needed as well as clarify any concerns or questions I had. He made my experience with U-Haul excellent. I would recommend anyone needing storage or rental of a truck to speak with him.

Rating:

5.0

Awesome people

Rating:

4.0

This was an excellent experience. The staff was very helpful. The storage unit was clean and well lite. The price was a little higher than I expected.

Rating:

5.0

Overall great experience!!!!

Rating:

5.0

The service was exceptional and I would absolutely use this particular U-Haul facility again. Hats off to Mr. Hollis and his staff for outstanding care. Thank you for three years of professional, courteous service.

Rating:

3.0

Some shawty had moved her belongings in the unit I reserved. Then she was tryna rent her original unit as well. I had to have my first unit rental canceled. Then do a new rental on the unit the other person originally had. The worker did the other shawty first. Then did mine. I noticed after the guy did my rental over. He didn’t mention to the other shawty about being refunded for the first unit. Then charged again for the 2nd unit. LIKE HE HAD MENTIONED TO ME. The issue was resolved. I definitely wouldn’t use that U-Haul place again.

Rating:

4.0

Everything was great. There is just a bad rodent and insect problem that’s all

Rating:

5.0

5 stars all around ⭐️⭐️⭐️⭐️⭐️. Great service.!

Rating:

5.0

Thank you for your services and assistance. I was unable to move in due to a failure of me stating I need ground storage. But the staff was very accommodating to help me. The best

Rating:

5.0

I am so sorry to leave the facility. I just needed a ground level unit that was not available. Thank you for all your assistance. The staff was great.

Rating:

4.0

Pricing for the size storage i had was a lil too high i think but overall good i would recommend your business

Rating:

5.0

very friendly and professional

Rating:

5.0

I had an absolutely flawless experience. I rented a truck and a large storage unit and was there on and off for two weeks visiting the storage unit. That was occasionally late at night, and I always felt secure. The whole outdoor space is lit up like daylight at night, and monitored. The units have a very loud alarm system that activates as soon as the the bolt on the doors is disengaged. The employees were better than good, always funny and friendly and extremely helpful. I also used their moving service. The two gentlemen who were sent out to me were so sweet and kind and lightened the mood on a very stressful day.

Rating:

5.0

It is very convenient for me and the staff was very kind It was so quick with the paperwork that I forgot the Muslim woman name a very friendly Lady

Rating:

5.0

Very professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!

Rating:

3.0

Too expensive

Rating:

5.0

The staff were very helpful with all of my needs.

Rating:

3.0

The upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service

Rating:

1.0

No communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.

Rating:

5.0

Great customer service

Rating:

5.0

Great service

Rating:

5.0

The manager on duty was very helpful and took care of me when I was there

Rating:

5.0

I've used a few different storage places over the years. The Ogontz Ave U-Haul definitely is the best.

Rating:

1.0

The staff was horrible Couldn't get in my unit multiple times. Staff unprofessional. Wouldn't recommend this uhaul spot to anyone

Rating:

5.0

Staff was nice, fast, showed me everything step by step. Five stars ⭐️. Under staff but they had everything under control l watch how two young men was working with two guest at one time. Outside person was moving the whole time. It was a long line I never felt like I needed a seat I felt like this line is moving let me have my information ready there was 6 people in front of me. Great job for this location I will be returning. Thank you 7400 Ogontz Ave.

Rating:

3.0

Customer service line was a long wait and I never got through. Was on hold for an hour till it hung up. I

Rating:

5.0

very satisfied

Rating:

5.0

Uhaul storage company values their customers with 100% customer satisfaction.

Rating:

5.0

Keith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin

Rating:

3.0

Thank you.

Rating:

2.0

Long line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long

Rating:

5.0

The staff was INCREDIBLE. They were extremely helpful.

Rating:

5.0

The workers outside was very helpful

Rating:

4.0

Surely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Thank you.

Rating:

5.0

Great staff. Great facilities

Rating:

5.0

Great Manager.. very personal, helpful with a great staff

Rating:

5.0

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Thank you.

Rating:

5.0

Precious was a great help, when I walked into the store I thought I was going to be in and out, well it didn’t work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson

Rating:

4.0

Service was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..🙂

Rating:

2.0

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

Rating:

4.0

Repair sign in/out pad at front of lot.

Rating:

5.0

Tiffany and staff went way beyond job descriptions to help

Rating:

3.0

Nothing additional to report, it went as expected.

Rating:

5.0

He had amazing customer service

Rating:

5.0

Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.

Rating:

5.0

It was a very good experience

Rating:

5.0

Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

Rating:

5.0

Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Rating:

5.0

Everyone was very helpful in an already stressful situation

Rating:

5.0

Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

Rating:

5.0

Thank you for your services greatly appreciated

Rating:

5.0

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

Rating:

3.0

Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Rating:

5.0

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Rating:

2.0

The staff didn't open on time and it cost me money with my moving company

Rating:

5.0

staff was very polite

Rating:

5.0

Been using this facility for years, never any issues. Great staff!

Rating:

3.0

My units 174 & 182 had to be exterminated because cocktail roaches were noticed along with mouse traps and other means of extermination was noticed on the premises.

Rating:

4.0

There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Rating:

5.0

Great staff, computer system a little outdated.