Customer service is very poor at this location. You can improve customer service by re-training or simply replacing with staff trained with customer service skills.
Trailer Rental & Towing in Philadelphia, PA at U-Haul Moving & Storage of West Oak Lane
Moving to or from Philadelphia, PA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Philadelphia, PA 19138 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Philadelphia, PA
Cargo trailers in Philadelphia, PA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of West Oak Lane!
Utility trailers are perfect for towing large or oversize cargo in Philadelphia, PA 19138. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of West Oak Lane provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Philadelphia, PA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Philadelphia, PA online today!
Trailer and Towing Supplies
I was given 3 different prices which was confusing.
I great experience Thankyou
Long wait (40 mins) even with having done online check in.
I was over charged for the truck if you look me up I rented a truck on June 27th same place and the truck broke down on me i had to jump it with my own car and I waited hours no came to jump it and this I rented a smaller truck and was charge 112 and the first time was charge 70 doesn't make sense please look into this matter Thank you
Equipment was in mint condition. Customer service is terrible. Man working at the front counter has horrible customer service skills, should consider hiring someone more friendly.
I've recently rented a pick up truck and car transporter the manager Keith at the west Oakland uhaul on ogontz ave phila didnt come out to hook up my equipment correctly I drove for 2hrs about 100 miles to pick up my car only to have to transporter jump off the hitch and slam into the back of the truck so I could never get my audi A4 on the transporter he said he would credit my account for that day and to come get the equipment the next day with only 1 day and 200 miles charged I then receive a bill upon return for over $540+ with 2days and over 400 miles charged plus damages I'm not happy at all and is looking into hiring an attorney to settle this matter
I was charged twice for my U-haul & haven't gotten a response by phone or email about this.
Customer service was excellent (Aleem) Gave us options and explained the difference We were able to make the perfect choice to satisfy our needs
Let customers know before they arrive if the truck they have reserved will not be available at their "preferred pick up location"
The UHaul - on-line after hours pick did not work. The on-site staff, who arrived early processed the rental. Thank you. I would make the app easier to use.
Prices were ridiculous, I will never rent another uhaul again. I rented one the week before for 2 days and the one I got here for 6 hours was twice as much. It's cheaper just to buy all new stuff then to rent a uhaul.
Easy pick up and drop off
Things here were adequate.
Today was the worst UHAUL experience of my life. Upon arrival, we were told our RESERVED AND GUARANTEED truck was not ready for us yet. After waiting for over an hour, we were told that we no longer could get our GUARANTEED vehicle and had the option to go larger or smaller. Due to the amount of room we needed, we had to go larger. We then had to wait additional time for a tire to be fixed on the truck. Once returning the truck too, we were only then told we would be charged for the truck we were forced to use, instead of the price we should have been charged since we had scheduled our truck in advance and were guaranteed. The truck we were forced to be using was vastly more expensive. I will be calling UHAUL headquarters after the weekend to discuss this issue.
I made the reservation to bring truck from PA to MD for $210. After I picked up the truck I realized I didn't need it. They were supposed to change the reservation and I was supposed to be charged $50 for rental and miles driven. I spent 45 min in the store doing this and I have a receipt that I should have been charged 50 but I was charged the 210!
Very professional, and very organized. My reservation was originally at 747 W Allegheny Ave And they gave my truck away because I was not there at exactly 8:30. I called them at 8:50 to let them know I was stuck behind an accident and they informed that they gave my truck to someone else. Don't even bother calling me to make sure I was on my way. Luckily, I was sent to this location and wow what a difference in management. If I ever have to rent a truck in Philly this will be the place 100%! Don't waste your time anywhere else
Excellent customer service and no wait time.
Great service, short supply of furniture pads and dollies
Evev though this location is far from my address, I would choose this location again
They were very nice. I don't even blame them for poor service as it isn't their fault that the U Haul scheduling department overbooked them. The uhaul was nasty though.
I was over charged and I've trying to contact billing and I'm not able to get any answer or a call back
I was over charged by 1084.00 now I have to wait two days to get my money back
Everyone at this store was very rude and seemed bothered to help me in any way. The employees were abrasive. I rented a trailer and all I required was having it hooked up and checking it back in - however it seems like it was a huge problem to every employee I interacted with. Wait times were way too long. I will never be back here and I'll rethink using U-Haul next time.