Everyone was very nice and professional.I definitely will recommend this company to others.
EMMIE R | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of West Pensacola
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everybody was extremely pleasant and helpful!!!!!
MILTON CGreat service from purchasing boxes to renting the truck!
Lisa SThey forgot to put the light switch on the trailer trailer had no lights
Gary WGood
aaron r | First Impressionseverything weas handled in a professional manner
LOUIS RThe Pensacola agent was efficient, courteous and knowledgeable. Highly recommend this location. The receiving agent, in Augusta, was prompt and I was able to leave without delay. Everyone seemed very friendly. Great place to do business.
JOHN BLet them know they have to refill the tank, haha.
ALEJANDRO BThey gave me a dirty trailer and didn’t include the dolly I paid for as well as not having hand trucks to rent at all. This is on top of being sent to a different location originally which didn’t have my trailer, not mobile hwys fault but still a VERY frustrating day
Finley LThe staff went above and beyond what you could expect from a storage rental place. They also let me receive packages which was quite convenient since I'm traveling. I only rented for a month while I did work on my bus and use the unit to store my things. Would highly recommend these folks.
MARY K | Overall ExperienceExcellent service
Gina MNice people nice Truck
JAMES SReminder to check that all the rental equipment is in the trailer
Megan MGreat location, representative very attentive and quick. It took less than 5 minutes from the time I entered the facility until I was driving out.
Delbert RWish the access was 24/7
Michael M | Overall ExperienceThey brought wood pallets to lift the loading ramps on the autotrailer so my car would not be destroyed unloading.
JOSEPH TEverything was excellent as always at this location. Friendly staff and they had me in and out.
BRIAN Rit was great... staff is very friendly and that is MOST important
ROY DTurn the trailer in was the best experience of the entire move. The man working was super friendly and personable.
BARRY SGood
earl AStaff member at the Mobile Hwy location was exceptional!
DAVID JThe employees at this location were always helpful and respectful. Some locations the people need attitude adjustments.
tina c | Overall ExperienceAlways a pleasure doing business at this location.
JOHN SSuper quick and easy. Friendly and professional. Great experience.
ADRIAN DThe truck had a major fuel leak when you put gas in it. It was very dangerous. The truck also had been in some kind of wreck. The front end was damaged and the response from the Gainesville office was not very helpful with the fuel leak.
JERALD BDon't change a thing! 👍
Raymond WI would recommend the location only because the truck was very clean, easy to drive, & had cruise, air, & fm radio.. Manager & employees are much less desired & definitely need to be trained.
JAMES OJacob helped us and was great. He has very good customer service.
Donna T | Overall ExperienceVery clean facility and great staff.
Herman H | First ImpressionsHave the reserved equipment ready for customer at location of pickup, don’t “offer to call around town to see if someone has one” Follow through with modifying receipt to reflect actual equipment rented to customer when you do not have reserved equipment ready for customer Have vehicles ready to rent out on full tanks so the customer doesn’t play a guessing game with “how much gas do I need to put in it” Don’t have the customer have to track down an employee when equipment isn’t ready in vehicle.
JOSHUA KCustomer service was great.
Eula MThe customer service was great. Although I request a car hauler online and my vehicle met the requirements for it when I made the reservation. When I went to pick it up, the service rep said my truck was not fit for it but said I was eligible for the car dolly. The car dolly was very jumpy which made it a rough ride pulling my car.
DEVIN SNothing. Staff was helpful and friendly. I will use this location again.
STEVE CEverything was so easy. Everybody was super nice and made every disappearance really good didn't take hardly any time to get in the storage building. I highly recommend everyone rent storage from u-haul.
dibitha h | First ImpressionsI rented a 10-foot van truck. It was advertised as $19.99 a day. I was allowed 10 miles on it, I drove a total of 23 (So 13 extra miles)...that $19.99 turned into $63.29. I had it back in 6 hours and not the 10 that was allowed. I filled the gas tank more than required. I know a big company is ALL about profits but you lied about the price....by 3x. The door on the truck wouldn't latch right so I had to slam it extremely hard. I am just overall disappointed. The employees were great so at least you hire good people to gouge the public.
TAMMY TUnit had a few trash items in it
francine S | First ImpressionsThank you!!
DEBORA SThe staff was very friendly, That made this a much more pleasant experience. Thank you !
Roy DIt was awesome and i would love to use the facility again and again
DANIEL H | Overall ExperienceGreat staff and very helpful and friendly. I go here all the time when I need to rent a trailer.
JOHN SThe boys were amazing.
JOHNATHAN CFrendly knowledgeable staff
WAYNE KStop padding the miles. Or other wise get you odometer calibrated. I paid for 25 miles and there is no way in hell I went over 15 Also when the customer says he's gonna be picking up a motorcycle give him a truck with a ramp.
SHANNAN WLocation allowed us to leave with a 26ft truck that had something g wrong with the front end. The Truck drove so poorly that it completely ate the outside edge of Hoth front tires. We were just lucky that the tires didn’t blow and cause serious injury or loss of life. I’d like to speak with someone in regard to this issue
EUGENE EVery short wait. Staff were friendly. Equipment was ready to go.
TOMMY REverything was exceptional!
LARRY DThe steering had far too much play in it. No air ride seat. No lumbar support. No electric controls for the side mirrors. Just plain uncomfortable.
Keith KThe staff there is amazing, nice, helpful, and very friendly. They have a warm family environment. The best one I’ve ever been at
AMBER C | Overall ExperienceCustomer service horrible.
JASON DJacob was very helpful and courteous.
DOUGLAS HGreat employees, friendly and professional.
PAUL MThis is a great place to rent equipment or store items. I’ve used them for both in the previous 5 years and they have alway been very helpful and efficient.
DENA R | First ImpressionsThey knowingly sent me on my way with the trailer's left blinker not working. I went a mile before i noticed my car said it was bad. The person who "checked" it out Knew it, because he gave it a thumb up when we checked it. I came back, they hooked up another trailer. Lights would not work although he tried several variations. I looked at the wire and connector coming from the trailer and there was a severed wire. He was hold it together to try and make it work. We got a third trailer and it worked. Thanks for nothing.
JOSEPH TThe equipment/the tow trailer didn't had a broken tire strap no safety chains for a car to properly be on it and it made the task at hand scary because we couldn't properly strap a car on it and still used it so stuck with it in the moment is what we did had to make due it wasn't worth the money I paid to use a dangerous unsafe unchecked up to date trailer I could have and should have received a discount for dealing with it as it was but was only apologized to instead I mean come on guys i really shouldn't have gotten charged for a trailer with no safety chains and no tire strap the car is towed only was held on with 1 strap and yall charged me for it
NATHAN BTraining on care and use of equipment.
RICHARD CFriendly & competent service. Accessible to solve issues that may occur. U-haul, my go to for my moving and storage needs. Keep up the good work and thank you for being a phone or email away.
LAURA PI want to recognize the team working at this uhaul. The manager with the long hair was absolutely phenomenal. His customer service was second to none, and he didn’t show the least bit of frustration when we moved storage units 3 times. I have never been treated with as much respect and compassion at any other uhaul as I did at this location. This team should be recognized for how great they were during times when their customers are stressed, tired, and frustrated- they worked to make things as easy as possible for us. And don’t be surprised if I try to hire your manager from you!!!!
KRISTINA G | First ImpressionsGreat service. Always has equipment ready to go as requested. Personnel are knowledgeable and very courteous.
STEIN AAllow change of drop off location without charging an extra fee!
CHRIS GQuick and easy. The couple in front of me were looking for a smaller truck and I was turning one in(20’). They were very appreciative.
GEORGE BDeposit of $100 was promised when truck was turned in at designated location. However, when I returned the truck to the disignated location there was no attendant to check truck in. Called number on contract regarding return of my deposit was told that would be mailed to me in several weeks. Bad was to do business. Will use one of the other van renters in the future. I DO NOT recommend U-Haul ,,,,,,
JERRY FTheir was a problem with the app when I dropped the rental off about 7:30pm, otherwise everything else was fine, Michael was very helpful and professional while assisting me at the counter.
MARY DThe manager at this location is the best you can ask .. I'm very thankful I chose this location.. God bless yall.. Jesus is lord 🙏 🙌 blessings 🙌
teresa m | Overall ExperienceGd Service
Frederick S | First ImpressionsThe young man that helped us (Michkeil) was very helpful, pleasant and went out of his way to accommodate us. 👍
Cheryl B | First Impressionsproblems with the truck with the gas should've took two tanks of gas and it took way more check engine light came on hour after I left
matthew c | First ImpressionsThey staff were very pleasant.!! Will be back again when needed.!!
MARISSA J | Overall ExperienceKevin and Jessica were absolutely wonderful. The facility was super clean. The entire staff as a whole were amazing and extremely helpful. Justin has done an awesome job with his staff. I would definitely recommend this storage facility to anyone looking for storage.
James H | Overall ExperienceEverything went well. Friendly, helpful and accommodating. First month was FREE!
Roger L | Overall ExperienceI've used U-Haul and Public storage for forty years. Rented my very first truck in 1989 for my first move away from home. The customer service in the past few years had me seriously considering never using you again. THIS facility has CONSISTENTLY STELLAR customer service, it's CLEAN, well managed , convenient and they truly put the customer first
DAWN H | First ImpressionsAfter 4 years it feels bitter sweet emptying our unit. While our families personal belongings resided safely we were also in a clean, great, judgement free, friendly environment. The facility & staff will definitely be the reason we recommend this location!!
BRITTANY H | Overall ExperienceMakel was friendly efficient and professional. He should be running the whole store soon.
JAMES r | First ImpressionsStaff was amazing!
Katherine G | Overall ExperienceTHANK YOU
ERIC G | First ImpressionsVery clean
Kevin I | Overall ExperienceFirst class thanks
ENOCH L | First ImpressionsReal nice it’s so convenient to get our stuff in and out of the storage. Overall, we’re pretty satisfied of the place and the hospitality of the crew in the front desk. Thank you!
Joe B | Overall ExperienceFor the price of the storage unit and the size of the storage unit is awful. It says 2 to 3 bedroom apartment but more like a 1 room apartment. Not satisfied at all
remetriest m | First ImpressionsThe checkout staff was very courteous and pleasant on my final checkout..They gave their names, sorry I can't remember guys. They are to be commented. Thanks for your service
Ruby C | Overall ExperienceMonthly storage rate for unit is/ was too expensive.
Kenneth L | Overall ExperienceI considered it a very pleasant experience. Great customer service. And pleasant employees. Will definitely go with your company again.
LEZLIE L | First ImpressionsEmployees parked in loading zone with exception of one spot. Took extra time to unload
bill h | First ImpressionsKept raising the monthly rental rates. Twice in one year.
ALESSA F | Overall ExperienceI left because I couldn't afford the unit because my job expired thank you.
EDWARD W | Overall ExperienceMikail (spelling?) was amazing. He made everything easy and helped me through a very difficult transition. He's a definite asset to your business. Please be sure to recognize him as such. I'm also very pleased with the facility and will absolutely utilize your services again should they ever become necessary. 10/10 will recommend.
Deanna S | Overall ExperienceStaff very helpful when my lock got stuck!
Emily H | Overall ExperienceThe guy at the front desk drew me a map had me zig zagging all over the facility when it could of been easier then had me back and forth cause I couldn't get the door open there was a zip tie on it I feel like he was messing with me it was just a little frustrating
Jessica R | Online Move InOver 12 months with 1 unit but 24 on another and over 3 years up to 5 units, all safe, clean and temperature controlled. I say excellent.
Tim c | Overall ExperienceThere were roaches in our stuff when we first arrived it was clean and smelled well. Upon leaving we had live roaches coming out of our stuff and a strange smell inside our unit. Other than that it was a good experience was able to move in and out with no issues
Tomeka R | Overall ExperienceThank you for being close too 👍
diana s | First Impressionsthis place is awesome
jessica m | Overall ExperienceWell done
douglas w | First ImpressionsImpressed with the drive-in feature and added security. These 2 components made me feel more comfortable with my choosing U-Haul and the location.
Marcus R | First Impressionsnot an accident, fuckers
MATTHEW T | Overall ExperienceEveryone was very accommodating and friendly! Staff was helpful and any issues that occurred were rectified quickly and professionally .
LANIE K | First ImpressionsVery easy online process. Staff was very helpful when I was looking for my unit and helping me access my unit for the first time.
Kari B | Online Move InMy experience was great! Thanks
REGINA G | Overall ExperienceExcellent Staff! Everyone’s very helpful and pleasant! Thank you very much!
Crystal T | Overall ExperienceI rented before and rent again and let others know about them as well.
Sharon C | First ImpressionsKeep up the good work
Gary D | Overall ExperienceVery nice and very helpful and gave good insight
debra d | First ImpressionsThank you
Kenneth G | Overall ExperienceI had my things in storage for probably 3 years if not longer. When I had tough times and ran behind on my payment the manager always work with me.
john h | Overall ExperienceU-Haul storage was the best facility I've ever used.
RACHELL B | Overall ExperienceVery nice and clean facility. It was so easy backing into the garage to unload our vehicle.
judy l | Overall ExperienceWe are very pleased with our storage rental. Also, UHaul has a great mobile App.
Kenneth D | Overall Experiencegreat customer service
Shreen L | First ImpressionsThe service was excellent and very informative and helpful in helping me with the process 💯💯💯💯💯💯💯💯💯💯💯💯👍🏾☝🏽🙏🏽🙏🏽🙏🏽✝️✝️✝️😇😇😇👍🏾
NELSON R | First ImpressionsAll your staff are professional, courteous, and at times even humorous! Never had a problem. I not only rented storage I also rented equipment for work and never had any issues that weren't taken care of immediately. Sincerely, Jim Churchill
JAMES C | Overall ExperienceGreat place to store your property great management great customer service ect.
francesca d | Overall ExperienceThey were extremely helpful!
Vicki T | First ImpressionsFacility is supposed to be climate controlled but I have lost a lot of my personal things do to the warm climate.
TANYA L | Overall ExperienceThank you for everything.
monique r | Overall ExperienceGood facilities, kind of wonky way to eneter but once you do it it’s easy enough. Whole ground floor smelled like a€€…but someone was cleaning. Was Bette the next time I went back. Nice folks there, they wanna help
Jay M | First ImpressionsGreat company.
LISA P | First ImpressionsLoved the vehicle pull-in storage access- perfect if there was inclement weather
Nicole P | Overall ExperienceEveryone is very polite and helpful. Great crew working at this facility. Above and beyond..2 young men in particular, and I'm bad remembering names. Kendrick I think was one guy. Anyways definitely have a great crew, even the janitor, I gave him a compliment because he does a great job as well
JAMES K | First ImpressionsGood just get all the garage doors fixed that was a headache
NATHAN R | Overall ExperienceThanks to you all!!!
rickey a | First ImpressionsUHaul is my best experience ever with a storage facility! The staff has been amazing, helpful, friendly and professional! My storage unit was perfect in size and accessibility. My check-out experience was fast, efficient & the staff once again was very helpful. Thank you UHaull again!
CATHERINE R | Overall ExperienceVery accommodating crew from the office to unit custodian. Always pleasant and helpful. Felt comfortable and safe using facility. Highly recommend .
ISOBEL J | Overall ExperienceStaff is very friendly and always acknowledges me when there. Excellent level of professionalism always provided. By for the best UHaul staff I have ever encountered since I first started using UHaul on 1988. Thank you
Martin S | Overall ExperienceJessica, Kevin, Mickael and others all courteous, knowledgeable and helpful.
Alex H | First ImpressionsBeautiful facility. Clean, neat, Very large. Lots of space to maneuver van for easy move in. Staff very efficient and friendly. I can highly recommend this facility.
Dianne S | First ImpressionsThe mileage rate has increased significantly. It cost almost half of what a long haul does which is ridiculous.
Kathy W | Overall ExperienceGreat staff
richard o | First ImpressionsNever had any problems with my storage unit. The facilities are always clean and well maintained.
Ryan M | Overall ExperienceExtremely professional, friendly personable young people. They literally “left no stone unturned” to insure that our rentals and our overall experience went as planned!!
PHILIP K | First ImpressionsGreat!
STEVEN C | First ImpressionsA couple times the money was pulled out of my account yet it had not been deposited where it was available and rather than retry the deduction or contact me locally !! it was a couple of days and my mother in Dallas would get a late notice and I never heard anything here in Pensacola !! Other than that there are no complaints I had a good storage with my items !!
michael h | Overall ExperienceThe staff there are very sweet and accommodating. We came at the worst time to move into the area, with torrential rains and tornados in the area. The 1-800 u-haul number people were horrible, and helped absolutely nothing! The staff here helped everything but controlling the weather, which obviously, nobody can!
Wendy H | First ImpressionsStaff was kind and helpful. Facility is clean.
Travis R | First ImpressionsThis was the fist time I had to use a storage facility and was great
Diane R | Overall ExperienceThank you
Erika W | Overall ExperienceWhen I originally rented the unit, it was 24 hours access. That's why I rented it. It should not have changed. Otherwise everything was great
roger l | Overall ExperienceThe staff there was amazing and helpful especially whenever I had any questions or concerns always someone available
albert m | Overall ExperienceGreat staff..clean storage room. Great prices and deals.. Made my transition to Pensacola less difficult by far...
Melissa R | Overall ExperienceMy family & I have also rented U-Haul trucks from this location. We've never had a problem with the trucks nor any of the staff. The staff is always helpful & takes the time to answer any questions.
Sharon G | First ImpressionsSome of my belongings got destroyed by rats the storage unit 0 8 71 outside, Was clean whenever I got it then whenever I put my stuff in there and left it for a couple of months I found it in a terrible mouse because of rat poop P and rubbish through my stuff, I had to Throw away some of my good clothes And also my computer tower TV chords as well.
roger m | Overall ExperienceAll good
Dana S | Overall ExperienceThe employee that's there is lazy I made sure my unit was clean I took pictures when I asked him if he was gonna check it out he told me why ya think I should I said well I'm not gonna be getting a letter to say it wasn't clean I informed him I have pictures! When I rented the trailer I told him the axles needed to be checked cause I couldn't drive over 50 and he sat there looked at me and said yup just drop it over by the rest of the trailers ! He is just lazy !
Sharel S | Overall ExperienceWill not hesitate to use again!
Genie M | Overall ExperienceI'm having to hire exterminator my stuff full of coach roaches never ever had roaches I address that to them that there was roaches crawling on the floor now I brought them back with me the staff was great and very nice but I can't answer the last 3 questions I know I will never store my belongings again inside a building because of the bugs
VENITA R | Overall Experienceit was a little dark back where my storage unit was, 1258, some of the lights didn't come on, but overall it was an enjoyable experience.
John K | Overall ExperienceEverything was fast and secure. There was always an employee around to assist for any reason. Everyone was very nice and helpful, much more than anywhere else. Definitely recommend.
Colin C | Overall ExperienceThe Huntsville office was very helpful and timely.
Josiah A | First ImpressionsThe staff was very understanding and helpful!
susan p | First ImpressionsI had a problem with my truck, and I had to wait an extra day to get it fixed. The truck was repaired the next day, but I was not charged for the extra day. I’m happy with the way that I was treated. Overall, I’m satisfied!
JESSE J | First ImpressionsI cleaned out my storage unit Jan 8th I believe, and had maybe two bags worth of things I was going to put in the trash. Was going to come back and clean up the following weekend, 14th/15th. Would still be before the 19th. Got a text two days later, Jan 10th, about moving out. Didn’t get a chance to clean up the rest, so I apologize that you guys had to clean up. Didn’t tell anybody about the move out yet so didn’t think you would close out the contract yet, my fault for not putting the lock back on. Thank you for cleaning up. I also received a call few months prior to let us know about our lock not being on as secure as it should be, so thank you for doing walk through to make sure the units are secure. Place always clean and staff at this location always are helpful and friendly.
stephanie m | Overall ExperienceThe staff were great, especially Matthew. This facility is not clean, especially the floors and the carts and needs constant pest control. The garage doors always had something wrong with them, meaning they are stuck in the air or halfway up which is really scary due to a large homeless population located near this area. We moved out of this storage facility due to roaches and ants in the facility and unfortunately in our things. I also feel that we should have gotten money back since the bill was paid for the month and we vacated the unit before the payment was due again.
Alexandria B | Overall ExperienceThe two young men on night shift were very helpful polite. 1/10/23 1/10/23 dayshift forklift driver was very helpful with my UBOX.
Joyce W | First ImpressionsStrong management and well trained staff
Joseph B | First ImpressionsI can't think of anything that doesn't meet or exceed my expectations about the Mobile Hwy. location. The staff is amazing, extremely helpful, professional, and mist importantly, very upbeat and positive. I could write an essay on how pleasant it is to work with your wonderful staff, but no one would read the darned thing. Suffice it to say that as a company, you should do everything you can to hold onto these fine folks, with both of your hands, and a kneecap!
John H | First ImpressionsAssholes working on Sunday could have answered the phones instead of forwarding them to corporate. I called for hours and could get through on a direct line. The two bone heads were out side playing football. Otherwise great place. Thank you
Clayton M | Overall ExperienceIt would be good to have later accessibility hours on the weekends - that’s when we normally have time to get over there. Being open until at least 7pm every night would be great.
CELINDA B | Overall ExperienceCustomer service experience was great and sales rep took the time to walk us around and demonstrate how the alarms and doors worked. We greatly appreciated his kindness and willingness to help after like 20 hours in the road. Thank you!
Scott B | First ImpressionsInstructions can be confusing using the card to sign in and out but the girl who talked to me did a very good job explaining I had no trouble. I did lock my unit open but the card reader informed me of this and I was able to lock my unit in the locked position without a problem.
BRADLEY E | First ImpressionsIf the doors aren’t working it’s hard to get in your unit. The biggest issue was I found a bunch of dead roaches im the unit as I emptied it.
AMANDA K | Overall ExperienceIt was a pleasure to store my belongings, safely and securely at Uhaul at 4211 mobile hwy. All staff were always courteous, professional, and dedicated to each customer.Thank you Uhaul and shout out to a fine manger, Mr. Justin P. He was stellar in handling a few situations for me.
micheal l | Overall ExperienceUnit locking mechanism would not close upon first use. Notified on site representative who took care of the problem.
Ronnie H | First ImpressionsThe trailer I rented there is something wrong with axle the gentle men in iowa was excellent rep.the guy who was working at storage unit was a little rude! I asked a question he rolled his eyes up I told him he had no reason to do that !
Sharel S | First ImpressionsExcellent
Pat D | First ImpressionsThanks for always being there, great company in a time of need….👍🏾
Tony D | First ImpressionsThe staff is wonderful and very helpful
Frances R | First ImpressionsJust don't like that you have to pay for the entire month even if you move out early. It should be prorated for the last month if you have days left. other than that, my many experiences with UHaul have been very satisfactory
CRYSTAL V | Overall ExperienceI wish the drive-in unloading area was available. My unit is all the way at the other end and is convenient to the drive-in area.
jeff n | First ImpressionsI wasn't allowed any chance or call back to arrange a payment arrangement and really want my legal and personal paperwork which is for my children . Please contact me and let me know if whomever got the unit would send them to me if I pay them?
Travis K | Overall ExperienceClean accessible and well lighted… all the things needed for a great storage unit.
Harry S | Overall ExperienceEven though it was very clean, it was a big problem with roaches. I can’t and don’t blame Uhaul. I did not have roaches where I lived but to alleviate them I put traps in my unit and began to see less and less. This would be a good suggestion for the company to have renters of units to put these in your unit.
Rita C | Overall ExperienceTHANKS 👍
Ernest h | Overall ExperienceI had an outside storage unit. All my items were damaged and mildewed. I wasted money carrying this unit for nearly two years.
SAKERIA J | Overall ExperienceThe staff was very helpful. Appreciate the use of the carts. Made the move-in process a lot faster and easier.
KIMBERLY L | First ImpressionsThanks to Trent for great service
Richard W | First ImpressionsGentleman who helped me was outstanding,,should be more people like him in this world,thank you
Anthony Z | First ImpressionsGreat people Helpful
Gloria R | Overall ExperienceDespite hurricane damage and repair, I never once considered taking my things somewhere else. My decision was based on the incredibly professional staff.
Justice P | Overall ExperienceThe lady Miranda called and harass me constantly about a storage that was cleared out 4 months ago..I really don't appreciate that..I will NEVER do business with this storage company again
LAVONDRA V | Overall Experience24 Hours open!!
helen k | First ImpressionsNot happy because you refuse give me half refund back because I paid February 25th I paid $61.40 it even not full month. Please send me half refund thank you
Audrey B | Overall ExperienceNice facility
angelia g | First ImpressionsNice facility
DERICK M | Overall ExperienceMy favorite facility
Angela C | First ImpressionsNice all around experience. Just was asked to do a walkthrough when I didn't have to. On the phone rep said it, the in person said it was not necessarily urgent. Wished I would have known cause I had no transportation.
Etheldra S | Overall ExperienceFound water damage and water was in the unit refuse insurance would not pay had pictures an video to prove it my box was wet and damage Had to make a claims personnel was rude as well
Frank K | Overall ExperienceStaff has always been very professional and very helpful and knowledgeable.the staff at the west pensacola location always 100% on target for customer first service. Henry
HENRY A | First ImpressionsEveryone I dealt with during my rental period offered excellent service. It was refreshing to see people go out of their way to be helpful.
Lyne V | Overall ExperienceAccommendating and Flexible Worked w me
Keith w | Overall ExperienceThe staff was wonderful I will definitely recommend you guys.
Takivia G | Overall ExperienceYou guys were great.i just only needed something temporary for my move or else I would have stayed.
Matthew M | Overall ExperienceJustin, the manager, made poor excuses for why he could not assist me and then said it was due to Uhaul policy but he could not show me the policy when I asked to see it.
Jennifer S | Overall ExperienceI thank you so much for letting me get my things out before they were sold i really appericate that more than words can say thank you again
Breanna W | Overall ExperienceNice friendly & informative staff. Sometimes I had to wait for service because they are usually busy on the phone or assisting other people but they make sure to tend to you at their earliest convenience. Would recommend this Uhaul location.
Shaneka M | Overall Experiencevery hot , all my stuff had mildew on it, floors were a mess..wax everywhere,blowers and dampness horrible maintenance...
Lisa O | Overall ExperienceAnd when I needed a storage facility I'm gonna get ya'll have a good those guys were excellent
richard v | Overall ExperienceIt was great
Shanya B | Overall ExperienceThe assistant manager is very friendly and made accommodations for me. He was patient and calm when an angry customer came in yelling.
DONNA C | First ImpressionsI think it is a ripoff that you do not pro rate. I emptied my unit on the 27th by 8:3.0 am. My rental renewal date is the 24th. The 25th was Thanksgiving. I had to pay for the whole month of December plus insurance for a empty unit. Not fair you have the ability to rent it to someone else and collect double rent.
HAZEL B | Overall ExperienceThanks for anything
jose g | Overall ExperienceYou were understaffed the last day we were there...others in line were complaining. Facility was out of printer ink so had to rely on email contract/registration for the truck and car transporter.
RICHARD F | Overall ExperienceMade the arrangements to rent without knowing anything about the business or area. We were very pleased with whole whole setup and experience.
BRENDA G | Overall ExperienceEveryone was helpful
Laura S | Overall ExperienceWow Air conditioned and climate controlled and insured ! The price is fair and the service is superior.
Al G | Overall ExperienceThey changed looked with no permission…. It was bad service
HARRY D | Overall ExperienceThe employees are not helpful and act like you are bothering them. And my checkout date was 10/29/21. That's the day I emptied my storage and left the door up so they could see. It's a shame it took til 11/1/21 for them to notice. There are cameras. That's just a shame.
Shannon T | Overall ExperienceNeed better Lighting and a fence for security
DOUG S | Overall ExperienceI have already spoke with Justin about my experience
Jayne J | Overall ExperienceReally appreciated the mattress hauler...but a bit tight for our thick mattress...may want to make one side about an inch wider
RICHARD F | First ImpressionsThe storage unit fitted our needs until we got settled in our new place in Saint Augustine
DALE R | Overall ExperienceThe owner and employees were so friendly, patient s d helpful.
FELISHA J | First ImpressionsFacility has excess moisture. I brought in new boxes and all were wet when I emptied the storage.
Clifton J | Overall ExperienceThe facility is very nice, convenient, clean, easy to access, friendly staff and I would use it again.
nancy m | Overall ExperienceAll of my belongings were left molded.
gabrielle d | Overall ExperienceYou really need to have access to a dumpster or trash will continue to pile up at the door.
Judy C | Overall ExperienceWonderful experience
PATTY A | Overall ExperienceGarage doors don't open i had to walk around the entire place juat to open it from inside and only one side works the small door where the uhaul truck can't get get back into
daniel l | Overall ExperienceReserved 2 rooms did not have them when we arrived finally found 3 rooms not cleaned saw cockroaches on a number of times we were at storage-move in day it was 110 degrees in building chicken bones on floor of building homeless-people coming and going bathrooms trashed 2 times we tried to use them loading dock floor was slippery and wet had no disc locks we were told to use regular locks and they locked us out because of it
Dean G | Overall ExperienceKudos to Michael@778071 at the mobile hwy facility. He was incredible and so helpful. During a very stressful move, Michael made sure we had everything we needed and got us into the last unit available! I would use uhaul again just because of him.
SARAH I | First ImpressionsThe bay auto doors can be rather tricky to operate, and shuts automatically even when your placed in front of it. Staff was very helpful and friendly and was honest about the issue.
CURTIS S | First ImpressionsI would rent from yall again of i needed too thanks for everything
Victor P | Overall ExperienceIt took a minute for a hello acknowledgment but once we started our interaction every single person was very personable and pleasant.
Val I | First ImpressionsThe guy I worked with was really nice and informative! I was very pleased with the customer service!
Shykerria L | First ImpressionsNicest U-Haul facility I have seen. Lots of trailer and truck options on the premises.
Charles M | Overall ExperienceHad my household items stored for two months and got infested with roaches… needless to say I got roaches in my home as well. New construction so I wasn’t very happy spent 125 on extermination. So wouldn’t use again
Mark M | Overall ExperienceThe two employees that was there was very bad. There was a new employee and he was doing his best but the other employee left him in there by his self. What should have taking a few minutes. It took a long time for us to get the truck .
willi h | Overall ExperienceI had a confirmed reservation and was told they had no rooms when they finally were able to find enough space for me we were scattered about the area.One room was not clean.They also required Disc lock but had none in stock. Also the phone is never answered at this location
Dean G | First ImpressionsBest facility I have used in Pensacola. Will use again.
Angela C | Overall ExperienceI reserved a two bedroom 10x10 storage online when I got to the U-Haul store staff could not find my reservation I was given a 5x10 storage all my stuff did not fit into the storage I had to give some of my stuff away and store some of my stuff at a different location. This delayed me returning the U-Haul truck rental. This is very inconvenient. Will never use or recommend again!
Wendy J | First ImpressionsManager went out of his way to help resolve problems we were having with another storage place.
debra c | First ImpressionsI would have acces hours longer for those of needing more time..
Roger C | First ImpressionsWe will use Uhaul services again
ruedalph h | Overall ExperienceStaff was incredibly friendly and helpful
Brian S | First ImpressionsThank you I appreciated to use the storage for a year
Audrey B | Overall ExperienceWorkers very friendly and helpful
PATTY A | First ImpressionsAfter assignment to a storage unit, and after unloading the truck, went to my unit....and it was occupied. Moving is already stressful enough as it is, but assigning an occupied unit is just unacceptable. Even though they made it right, after me having to walk the premises myself, I found an empty unit, and I informed uhaul of their mistake. They comped me a LOCK for the inconvenience. Lol....unacceptable.
Krystal V | First ImpressionsConvenient location. Of no fault of their own, uhaul requires you to take a photo of the cleanliness of the return, as well as location verification. This can become problematic when you are 4 days deep in traveling, low on battery and low on gas. The perfect storm to make an easy return incredibly difficult. I wish I could have just talked to a real person but my options were: wait on the phone for hours or wait for phone to charge precariously as gas dabbled low. Great interactions with U-Haul Moving & Storage Of West Pensacola, less than satisfactory interactions with uhaul "easy" app return.
AMELIA C | First ImpressionsFriendly people, very informative.
Mica S | First ImpressionsWould be nice if it was 24 hr access since we have the access cards. Everything else was great!
Joshua V | First ImpressionsThey were very helpful, explained everything. Showed me how everything worked. They have a great staff. The place is clean, friendly service, far pricing. Answer questions and are very professional.
Kelly M | First ImpressionsMy experience was great
James B | First ImpressionsJustin the owner is awesome. Worked with me on a situation we had and really went the extra mile to help. 10/10 would recommend for any of your storage needs.
brent c | Overall ExperienceVery Outstanding Service
SHARON P | First ImpressionsThanks for your help Michael ..
Ernest h | First ImpressionsThe staff were very friendly and helpful!
REBECCA L | First ImpressionsThank you very much for everything you guys were great , see you next time
Cesar S | First ImpressionsAccess to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.
Steffi G | First ImpressionsOption for 24 hour access would be superb. LOVE the agent that assisted me! SUPERB job!!
SHERYL C | First ImpressionsI was a little hesitant after reading reviews then for security due to it being on West side, but the team was fantastic and the facilities are well secured. Didn’t like that I had to buy different style locks, but that wasn’t a game changer.
CASSANDRA L | First ImpressionsMatthew provided excellent customer service.
Richard S | First ImpressionsImpressive facility
nancy m | First ImpressionsGreat, friendly staff
KATRINE D | Online Move In1) Moved my items without my authorization. After hurricane sally, 2020, I had to inspect my belongs in my unit as requested per uHaul. I had to dry out the unit and the floor due to flooding from the damaged roof caused by the hurricane. Took pictures of items and put everything back into my assigned unit. Went back about a week later to store some items, found out MY lock was cut, my stuff moved to a different unit without my approval and my items were touched and gone through by complete strangers. I received no courtesy call or email about this move. They also replaced MY master lock with one of their own less expensive locks and didn’t reimburse me for my lock they cut off. 2) this facility does not open on time per it’s posted hours on the front door. I’m a firsthand witness, check your security footage; 3/15/2021 and 3/27/2021. 7am open time. 3) this location made an unauthorized charge to my bank account. I discussed with an employee (Matt) on 3/14/2021 about upgrading my storage unit. Employee stated they don’t pro rate so I told him I’ll be back at the end of the month to upgrade (I want my bills due at the end of the month). I was alerted later that late night from my bank and an email from uHaul stating they charged my account and assigned me to an upgraded unit. My bank account was charged without my signature or approval. Undisputed, I have all documents pertaining to this unauthorized transaction. It took ten business days for my refund. TEN days to give me back my money that was stolen from me! I didn’t authorized or approve the transaction, so that classifies the charge to my account as steeling my money. 4) They have zero customer service. I closed my account and moved out of my unit on 3/28/2021. I forgot my antique iron bed rails from the 1800’s propped up in the front corner of the unit. Them knowing I just moved out, they didn’t call me or try any means of contacting me about the items I forgot. They took the bed rails and immediately put them in the front area for anyone to take. Luckily I remembered them a few hours later, went back and was able to retrieve my property before someone else took them.
Kenneth R | Overall ExperienceI have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!
CATHERINE R | First ImpressionsYour employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.
STEPHANIE J | First ImpressionsThe very best in professional support I've ever had in doing business with uhaul such a wonderful experience;I will be back as a continuing customer.
Curtis J | Overall ExperienceIt was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible
JOSHUA M | First ImpressionsGreat customer service experience. Very informative and helpful . I will definitely be back also referring others . Good customer service and a patient representative is hard to find . So thank you
Labriyah J | First ImpressionsMike at store 71 excelled at customer service! He helped me so much!! I was having a bad day and he really seemed to understand and care! Top employee!! 5 stars!!!
LEANNE G | First ImpressionsThe pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.
Alana L | Overall ExperienceBoxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.
Charles K | Overall ExperienceWe have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..
Michelle N | First ImpressionsJustin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I’ll be back! In fact, I would never consider a non-U-Haul storage facility.
Dena R | Overall ExperienceI myself love U-Haul.
James R | First ImpressionsHappy customer 😊
Virginia J | First ImpressionsI was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we’ll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandT
VICTORIA l | Overall ExperienceOverall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at $40 per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a $1.60 toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).
Paul D | Overall ExperienceExcellent facility and helpful kind staff. Great storage experience
Kevin S | Overall ExperienceService was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn’t be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straight
Christopher S | First ImpressionsExcellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.
Greg M | First ImpressionsEvery time I come there it’s so pleasant. I love Lackey customer service it’s awesome. He’s so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!
LAKEYA P | Overall ExperienceIt was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.
Orlando G | First ImpressionsQuick, sufficient, clean, and helpful!
Jennifer L | First Impressionsconsidering moving from other storage facility.
paula r | First ImpressionsFacility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was great
RUI R | Overall ExperienceLots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.
CHARLENE H | First ImpressionsThe employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.
Marquita W | First ImpressionsWonderful as ever!
karmesha p | First ImpressionsClean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.
Anne H | Overall ExperienceThis place was roach infested. Roaches was all over my belongings. I couldn’t take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporate
latisha j | Overall ExperienceVery Professional
richard B | First ImpressionsThe office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!
Kermit H | Overall ExperienceThe facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.
ASHLIEGH F | First ImpressionsFriendly and helpful, highest recommendation for moving and storage facilities.
Richard R | Overall ExperienceServed its purpose
Mitchell B | Overall ExperienceSavanna was very knowledgeable and helpful. All around good service
william w | First ImpressionsI’m still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a “bad day” to influence his business decisions. Possibly even causing serious hardship
nicole d | Overall ExperienceYour awesome
jessica h | First ImpressionsVery clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.
david f | First ImpressionsYou’re have an excellent staff; they are very helpful!
paul m | First Impressionsextremely helpful
RICHARD D | First ImpressionsGreat customer service, informed staff, clean facility...
James O | First ImpressionsYour customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 👎
tracy f | Overall ExperienceThe employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.
priscilla l | First ImpressionsDid not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left
John S | Overall ExperienceThe place is in the process of a renovation and it is really looking great
William a | First ImpressionsI was treated with respect and with the upmost consideration addressing my needs.
tammy p | First ImpressionsJQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝
Siarra N | First ImpressionsRude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 👎👎👎👎👎👎
tracy f | First ImpressionsStaff were all very friendly
MASHARI S | First ImpressionsGood service, communication, offered solutions, and facility
Alfonso C | First ImpressionsCustomer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m
craig p | ReservationBrandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Thank you.
charles h | Reservation