They were quick on hooking and checked me through phone. i really didnt have to get out my car. very professional and pleasant.CRYSTAL W.
Trailer Rental & Towing in Pensacola, FL at U-Haul Moving & Storage of West Pensacola
Pensacola, FL 32506
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Pensacola, FL 32506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Dropping the trailer off was very frustrating. The first place I was supposed to drop it off was closed. When I called the customer service the lady directed me to a parking lot in the middle of nowhere with no uhaul signs anywhere. A friend was able to tell me where there was a uhaul storage to drop it off.Joseph R.
Confusing process to turn in truck. We apparently went to the wrong Uhaul (4921 Mobile parkway) but the big signs on the door say 4211 Mobile Parkway. Had trouble trying to turn in the truck. Location service would not work. Couldn't find the bar code to scan. Spent 30 minutes trying to return the truck. Eventually called the uhaul number on the door and discovered that we were at the wrong location. Lady was very helpful but we were tired and frustrated.LOUISE C.
Teach employees the value of Customer Service. Customers are always having to wait even when they already had a reservation and checked in online. The employees have NO Customer Service Skills when an issue, problem, or damage is brought to their attention on equiptment that is being picked up and they clearly ignore any concern of the customers about the condition of the equiptment. They will still hook it up and walk away with out a care in the world. I suggest you take pictures of ANY equiptment that you rent, ESPECIALLY from this location.RONALD W.
Seems like alot of hidden feesThomas K.
The customer service is outstanding compared to the other location. Someone went into the truck and took my items out but it was my fault for leaving the truck unattended at this location. I wish they would've took my complete serious. Also please hire customer service reps for over the phone, email, and chat agents It's extremely hard to contact U-haul What if something serious happensregina O.
Not a thing.Andrew John W.
They have pull-up area,says stop & someone will be right with you.It took several minutes for someone to come help & I could see all these workers standing on the inside talking to this girl..JOHN B.
Too many people standing around talking about personal things when customers are around.VERNON I.
Personnel are courteous and knowledgeable. But customer service is poor to average due to what seems like understaffing leading to long wait times.RICHARD WAYNE H.
My cat stepped on my keyboard and I submitted the wrong info, I tried to correct it, but I'm not the best with phone apps or technology, so when I went inside to check in, the manager was like "No problem, I got you", checked me in and corrected the tech blunder! The damage assessment is automated, but texted right to my phone and was easy to go through. After attempting and failing to understand the app to turn in the truck, another staff member helped me finish the process. The staff is so friendly and helpful I'd recommend this location on that feature alone. You won't be disappointed renting there!KELLY S.
The windshield inside & out needed cleaned, at night headlights reflection. Pick up in Pensacola, to Ohio, very good on drive up.Sue H.
The passenger seat belt was underneath the seat we couldn't get it out in the State of Florida it's the law to where your seatbelt so we were scared we'd get a ticket and the windshield was very dirty but it was a nice truck people there were very friendlyDALE O.
Side rub rails were repaired because of previous damage - the repaired rails were not very user friendly. In the future try to replace the rails with the exact same functionality.RICHARD WAYNE H.
It was confusing, the prior Mobile Hwy location; closed to inside contracts; I figured out to go to new locationKen A.
The service was quick and easy. However, I did not feel comfortable with the sales associate handling store business on her personal phone. The internet service for U-Haul was working very slowly. Please provide the associates with some kind of portable device that would not put customers personal information in jeopardy.KANISHA W.
The only problem I had was the lady told me if I didn't go 35 miles I would get some money back I went 14 miles and got a $1 back!Casey C.
Professional, efficient & fair.William C.
just keep up the great workLarry M.
Very nice and large.Enrique S.
My card was charged more than what they said the charge was. Maybe next time I will go with a different company.MIRIAM O.
Not charging customers for things they didn't ask for or use . Have the equipment when customer has a reservationTytiana W.
their was some residual soda spilled in the passenger side drink holder in my rental truck. that is the worst complaint I have about the experience, and that is a stretch. the facility was fantastic, the equipment was great, the staff were amazing.JOSEPH B.
I use this location every month. The staff is always pleasant and friendly. Never had a problemSHARON G.
All staff encountered were pleasant and helpful.BARBARA R.