Customer Reviews for U-Haul Moving & Storage of White Plains

Rating:

4.0

The right break light and back right turn signal light don’t work. It was quite unsafe for a long distance moving.

Rating:

4.0

This is the second time we used this U-Haul location and each time we have found carpentry nails in the lot. We picked them up and threw them away. It’s upsetting that the lot is not kept better for this. I know that trucks are coming in and out but shouldn’t they be checking for this problem? — we do not want flat tires on our vehicle just because we are patronizing our local U-Haul!

Rating:

5.0

It was a little confusing to have to re-do the application on the app, even if I submitted details online the day before. The app was also pretty slow in processing speed compared with other apps. The location and staff were great however and the check in was smooth

Rating:

5.0

called the day before and spoke with Ricardo who was very helpful and assisted me with the reserving a auto hauler. upon arrival he was on hand to walk me through the rental process and was extremely professional and polite. the yard staff was a big help, both when i picked the trailer up and when i returned it. the trailer itself towed great and got the job done with out any issues. would recommend to anyone looking to move an automobile

Rating:

5.0

Excellent service' Location easy to find.

Rating:

2.0

They offer one price and they charge other more expensive Maybe owner has to check charges

Rating:

1.0

This is the email that I sent to the White Plains manager on April 26 at 10:09 AM. Ms Martinez, I just logged a complaint against you w UHaul home office stating that you hung up on me. Luckily, all calls are recorded. Second, bc you refused to send the picture, or any proof that the truck was on 1/4 tank when I drove it off your lot, I am disputing this charge. As I stated to you multiple times, the truck was given to me almost on empty. Since you acknowledged that the truck was only driven 29 miles, it could not have been given to me at a quarter tank of gas, unless the truck gets roughly 2 miles to the gallon. (I.e. the truck was driven 29 miles and you at stated that it used an entire quarter of a tank of gas). I tried to explain this logic to you, but you interrupted me multiple times, while dealing with other customers/ employee issues in the background. You never gave me the opportunity to explain. This is highly unprofessional. As I stated to you, the gas gage was just above empty when I drove off the lot, and I then added $15 of regular gas, which I thought would be adequate for the 20+ miles that I needed to drive and would return it at the same level of gas you provided it to me. i would recommend that you review your records so you can evaluate how your service people allowed a truck to be given to a customer on empty. Michael lehmann.

Rating:

1.0

Te indican un precio ahí y después te cobran otros gastos q no se entiende

Rating:

5.0

EL.SERVICIO AL CLIENTE MUY EXCELENTE

Rating:

5.0

great people. great truck

Rating:

1.0

I called and said I would be late because of the weather and the traffic . I was told that it’s ok and then I got charged for another day. I was not feeling well, and I forced myself to get up. If I knew o would still be charged I would of just stayed with it. I have been a loyal customer for years including now. I have a storage units and in less than a week this has been my 2nd U-Haul.

Rating:

5.0

Ricardo and Luis , were absolutely amazing and awesome. Very helpful and professional Great gentleman!!!

Rating:

5.0

Key did not work in drivers door, had to climb in through passenger side

Rating:

4.0

The drop-off location was closed when we dropped off after hours. We were able to find a place to park with no problems. I cannot answer were the personnel helpful when they were closed. You need to change the survey to add the closed option.

Rating:

1.0

I have used this location several times and on two occasions, there was no one in the office and I had to wait, sometimes 15 minutes for someone to come and help me. Door unlocked, nobody there. The truck was clean but mechanically, very poor. It bounced all over the road.

Rating:

5.0

Staff were excellent! Keep up the good work!

Rating:

4.0

Nice people. Easy. Helpful. Convenient.

Rating:

5.0

Kudos on the excellent service by Aaron (who walked me to the vehicle with the equipment in hand, explained things to me, and got me on my way,) and to the two other very courteous and helpful staff members on site at the time. All were extremely helpful. Vehicle was clean. Fast checkout. 4 stars!

Rating:

5.0

The staff you have here are always so helpful and kind. I rent here a lot and they have always went above and beyond. Great group of people

Rating:

5.0

Quick and easy!!!

Rating:

4.0

when I got into my original vehicle, it smelled like pot and when I went back inside, your customer service agents took very good care of me and gave me a brand new U-Haul van.

Rating:

5.0

All of the individuals that we dealt with were extremely customer oriented. Service was quick, efficient and friendly. Was also very impressed with the overall system and how we entered our information, including the photo and drivers license.We had a very good experience.

Rating:

5.0

It was. A great experience the lady that took care me in the desk was so helpful And gentil Thanks

Rating:

3.0

Customer service is not always good!

Rating:

5.0

El personal es muy amable y atento

Rating:

5.0

Great people to deal e

Rating:

5.0

Great service and equipment. Would definitely rent from this location again. Excellent job staffing.

Rating:

5.0

This U-Haul location has friendly and capable staff. Always an easy and pleasant experience!

Rating:

5.0

Good service

Rating:

4.0

The registration process was a bit cumbersome. It took a long time, almost 30 minutes. Overall, I was pleased with the personnel. They were friendly and very helpful. I've been renting from U-Hall in North White Plains for years and they are very reliable.

Rating:

5.0

pleased with customer service and there helpfulness

Rating:

1.0

Theft occuree

Rating:

5.0

The customer service is great!

Rating:

4.0

Less paper work done on phone. Staff are great help, I would like to simplify process

Rating:

5.0

Your employee LUCY was very helpful, she’s an asset

Rating:

5.0

The app to pick up and return the equipment is very bad

Rating:

3.0

I waited 15 minutes in the lobby waiting for an employee to come and help. There was no one there. The truck was clean but not road worthy in my opinion. A virtual rattletrap, I'd recommend only because there is not another facility in the area. In fairness, the girl was very nice.

Rating:

1.0

First of all, how about responding to my written statement (copy below) to you via your website's "contact us". I can understand why your company provides such poor service. Even when you are contacted by a customer regarding the poor rental service received, you don't reply. Awful! Experience, in a word, AWFUL! My pickup was scheduled for 7 a.m, using the APP. I called days before to determine if I could enter my identification information before I arrived at Uhaul in white Plains so as to save time . I was told “YES”! That was error #1, I was misinformed, so I had to wait until I arrived at 6.30 a.m. day of pickup to use the app. I checked the vehicle and the hand trucks which I ordered were not in the van. In addition, there was a pool of water in the front of the cargo area. So now I was forced to wait until 7 a.m. to get the equipment and change vans. Re, the app, It eventually timed out on me. Another reason I had to wait until the location “opened” at 7 a.m. Well, supposedly opened at 7 a.m. Unfortunately, it was 7:10 when the worker arrived, as I stood in the rain at the Entrance door. The solution I was offered was more “free blankets’ to mop up the pooled water in the van. Well, since I already was charged for the blankets I ordered in advance, I really didn’t need more blankets, other than to do what one of your (U Haul) workers should have done to prepare the van. Unfortunately, the blankets didn’t totally dry the floor of the van, so when I arrived home, I had to use my leaf blower to dry the cargo mat. Understandably, I can’t move cardboard boxes in a wet van and then bring them into a new apartment. I am 70+ years of age. I think I have rented more vehicles and trucks than most ordinary people. This was the worst experience ever! How can U-Haul justify charging me for a service that was this awful? Who is going to compensate me for the time I had to pay my helpers who had to hang around at my house while I was dealing with the fiasco at U Haul? Who is going to compensate me for the time and money I spent on workers while I was using my leaf blower drying the mat of the cargo van? You have a real problem with the functioning of the 1 Virginia Road location. Besides all the hassle, frustration and inconvenience, I was ripped off! If it were my company, I would be embarrassed and ashamed. I am tempted to dispute the charge to my credit card, as CLEARLY, I did not receive the service I paid for and the money I paid for idle helpers. However, unlike UHAUL, I try to live up to my end of a contract

Rating:

4.0

The dome light , the haul tow button and the gas cap indicator did not work. Made driving very hard. And safety issues

Rating:

5.0

I am very satisfied with the service and it is good. However, I have not driven the car for business and only a few miles. One disadvantage is that I think the rates are expensive. The car is parked and I rented it for more than 7 days but it cost more than $300... It is a very expensive rent compared to the rate... It is above average. The satisfaction level is that the car is clean and the inside of the car is clean.......

Rating:

5.0

Service was excellent.

Rating:

5.0

A little bit expensive

Rating:

2.0

Racists. Rude. Antagonistic.

Rating:

5.0

Good access in a busy small town. Very quick in and out. I was not charged any extra fees.

Rating:

3.0

I paid for an appliance dolly and they did not have one, so gave me a utility dolly instead. The price was not adjusted accordingly.

Rating:

3.0

Van was filthy, smelled like cigarette smoke and greased on the dash and the steering wheel. The new system that corporate implemented is ridiculously inconvenient for customers in the situation where it's pouring rain or snowing due to the luck where the key is placed are outside the office.. you gave to download the app to be able to rent. Having a person there to help you have a good experience was taken. NOT impressed or happy about that.

Rating:

5.0

Staff at the White Plains moccasin was very helpful. Glad he was there, and it wasn't all a remote rental experience.

Rating:

5.0

The staff was kind, helpful and respectful. The new policy not allowing them to help customers is stupid and asinine and it makes me not want to come back . I shouldn’t be forced to use an app. and also there is a terrible wobble in the front end of the vehicle. They gave me so I couldn’t take it as far as I wanted to go, so I wasn’t able to complete my task, but that doesn’t in anyway reflect on the staff as I believe they did their job well as as I said, they were kind and courteous and respectful

Rating:

5.0

Get rid of the Ap! It’s your service agents who made this experience worthwhile. Your ap system is terrible and very frustrating. If it were not for your excellent in person service agents, this would have been a terrible experience.

Rating:

5.0

Improve the license scan feature in the app. Once it's opened, it has no instructions and I could not get it to register anything from the back of my license. Other than that, it was smooth sailing!

Rating:

2.0

They gave me the wrong address to return The Truck I lost money time They put me in Hyde Park New York and it was New Hyde park Ny .. And they told me that I could return the truck to any UHaul branch. I went to 2 locations and they did not accept it. They wanted to charge me $65 more to leave it with them.

Rating:

3.0

For drop-off, I had to drive a roundabout way to avoid a low-clearance local bridge and could never get anyone at that location on the phone to suggest a better route (just kept ignoring GPS until it rerouted me adequately). We had also had to drive extra miles to pick up truck in NJ (than originally promised) so that plus the circuitous route dropping off put us over our mileage. WE GAVE TRUCK BACK WITH ALMOST 3/4 TANK OF FUEL.This was well over the quarter tank minimum return quantity (my bad). But even so, we were charged an extra $11 for mileage. Really, U-Haul?? Staff never even discussed with us, just handed us the paper receipt. At that point, I was so disgusted with the whole experience I just wanted it to end. Next time I will use Budget or Ryder.

Rating:

5.0

Great staff!

Rating:

4.0

Everything was fine 🙂

Rating:

5.0

The staff are very patient, pleasant and helpful.

Rating:

5.0

Luis, the store representative was exceptionally helpful polite understanding to my needs help me also decide on the right vehicle. Great customer service.

Rating:

1.0

Poor costumer service

Rating:

1.0

Poor costumer service

Rating:

5.0

Annie and Crew Are The Best!

Rating:

1.0

Real bad customer service

Rating:

5.0

I had been asked earlier in the week by a uhaul representative if we would take a trailer in addition to our 26 foot uhaul truck out to our drop off location. I said we would be happy to help and move the trailer, so the rep added it to my reservation. When I went to pick up the uhaul, the store associate said there wasn't a truck on our booking - only the trailer. The rep at the location was so lovely and had me call uhaul to add it back on, but the phone call took over 40 minutes with multiple agents saying they could only give me the same day rental price (900$ compared to the 400$ that i had reserved earlier that week). This was s super frustrating experience because I had booked the uhaul days earlier at the 400$ price, then told uhaul i would do them a favor by moving the extra trailer for them, and then was told the original booking was now going to cost us 900$. The associate in store was so lovely and patient, and helped us a ton, but this is a terrible customer experience to have your original truck removed and then have your rental cost nearly double.

Rating:

5.0

The pick process is horrendous. It’s straight out torture. What’s the point of having a profile if you need to input drivers license & your info with photos and verify a contact every single time?

Rating:

1.0

Absolute horrible experience. No information up front. No help. Zero accountability on the side of Uhaul. They will charge you for whatever they want, especially in the event it was their misdoing, and it will be "out of their hands". 0/10 quality of the 15+ year old truck with 140k miles on it and a nearly zero operational gear shift. -5/10 for any customer service. They were once the go-to for moving, but they have fallen far from even sub-standard quality now.

Rating:

5.0

Told my Uhaul rep I suspect that renters are filling tanks with water. Mileage is way too poor and vans are running very very rough.

Rating:

1.0

There is a gentleman there who should not be working in retail. He was completely unprofessional and extremely rude. He was very hostile threatening and menacing towards me. Never ever will I book a Uhaul at this location again.

Rating:

3.0

Needed a bigger unit.

Rating:

5.0

No complaints.

Rating:

5.0

I was a tenant for many years and had no problems.

Rating:

4.0

I was evicted from my house and need a place to store my belonging until I find a permanent home. The staff and convenience really help with the grief of losing my home.

Rating:

5.0

I believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.

Rating:

4.0

The price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.

Rating:

5.0

Great people

Rating:

5.0

Ok

Rating:

5.0

Storing at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.

Rating:

5.0

The entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.

Rating:

2.0

Cost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.

Rating:

3.0

I am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities. However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month. During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again. Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.

Rating:

5.0

Manager and staffing were absolutely outstanding customer service friendly.

Rating:

2.0

The attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I’d never use them again based on that. And the gm is a ghost

Rating:

3.0

The cost is a little high, no real deals related to storage facilities. But had a good experience.

Rating:

5.0

Staff was extremely helpful with reservations and completing application. I am not very computer smart. Lol

Rating:

5.0

All of the staff members I interacted with were warm, welcoming and attentive, even on a busy Saturday morning at the end of the month! Will recommend this location for storage and rentals to everyone I know.

Rating:

5.0

The staff was extremely helpful and knowledgeable. I really appreciated that they took the time to listen to my needs and how friendly they were the entire time.

Rating:

3.0

Expensive Storage units have no light It was moldy Holes in the unit ceiling mesh Holes in the drywall in the unit

Rating:

4.0

My only complaint is that when I reserved the storage unit on line via the app it indicated that I had one month free as I previously rented a trailer and am currently renting a truck. When I checked in at White Plains they indicated I was not eligible for 1 month free and my reservation was removed from the app so I was not able to show them that the app indicated that I was eligible. Needless to say this is very confusing.

Rating:

5.0

Very satisfied

Rating:

5.0

The staff was very helpful and friendly!

Rating:

3.0

All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility’s access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.

Rating:

5.0

Staff was ver helpful and accommodating

Rating:

3.0

The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.

Rating:

5.0

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

Rating:

5.0

Excellent service

Rating:

1.0

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Rating:

5.0

Very friendly. Nice guys working in front desk.

Rating:

5.0

Muy buena atención al cliente especialmente de la srta Anni Martínez

Rating:

1.0

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Rating:

5.0

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Rating:

5.0

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Rating:

5.0

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

Rating:

5.0

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I’m definitely going to be a repeat customer

Rating:

5.0

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Rating:

5.0

I had a great experience and staff was awesome

Rating:

5.0

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

Rating:

5.0

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.

Rating:

5.0

Amazing manager and staff

Rating:

1.0

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Rating:

2.0

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Rating:

5.0

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!

Rating:

3.0

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

Rating:

1.0

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

Rating:

4.0

The move went good.

Rating:

1.0

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Rating:

5.0

The staff at this location were always friendly and helpful.

Rating:

5.0

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

Rating:

5.0

No problems, helpful staff

Rating:

4.0

Great staff.

Rating:

5.0

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Rating:

4.0

Was easy to get signed up and moved in.

Rating:

5.0

Other than the hours, everything was great.

Rating:

3.0

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Rating:

5.0

Outstanding

Rating:

5.0

It was easy and convenient

Rating:

5.0

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Rating:

4.0

Nice facility to have my UBox shipped to.

Rating:

5.0

The staff was very helpful

Rating:

5.0

Service rep was very helpful

Rating:

1.0

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Rating:

5.0

Donna and her crew are amazing. Always helpful and knowledgeable.

Rating:

5.0

I was completely satisfied with the service. Thank you.

Rating:

1.0

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Rating:

5.0

Everyone there was awesome and it was a great facility!