Customer Reviews for U-Haul Moving & Storage of Whitehall

Rating:

4.0

Everything Was Really Good. Customer Service Was Excellent.

Rating:

5.0

The workers were able to give me in the truck, quick fast and easy. And then they showed up for me when I became in dire need of a storage unit. They were able to explain what my options were the cost and get me in within minutes. They were definitely a lifesaver on that day.

Rating:

3.0

Fix the hole at the driveway. I have ruined a tire going in and out.

Rating:

5.0

I was in and out of there. So fast, I left my coffee mug because I had never been in that store and got a trailer and got serviced that quick A 1, love it

Rating:

3.0

Charging $7 a gallon for gas is ridiculous.

Rating:

4.0

I rented a 5x8 trailer. My lights connection did not work. Thery were able to fix the issues asap....Great work...

Rating:

4.0

They worked with me to make sure that I had what I needed for my move!

Rating:

4.0

Very professional, friendly and knowledgeable.

Rating:

5.0

I've been to this location before to purchase packing items. The gentleman helping me was very polite😊

Rating:

5.0

Staff very friendly and helpful also professional in what they are doing

Rating:

5.0

It was a very pleasant experience. Everything thing went smooth. The movers were very kind and efficient.

Rating:

5.0

Staff at this location is the BEST!!!! Very Pleasant and Professional!!!

Rating:

1.0

Someone is using my phone number and email to do rentals and I called about this and it's still being done.

Rating:

5.0

Not much , I believe you’ve got it all covered 👍🏾

Rating:

4.0

The manager was very nice and helpful

Rating:

1.0

Still haven't received final payment my card is still on hold customer service was terrible!! I'm considering calling the bbb just terrible experience

Rating:

5.0

Great job in customer service.

Rating:

5.0

I made the reservation on line and when I arrived at the store and was immediately greeted by the friendly staff. The confirmed my reservation and got to work. I was shown to a sitting area where I could wait for my car. It was done in a reasonable amount of time. After my hitch was installed, I was asked to inspect it. Looked perfect! I could not be happier. Thank you for the excellent experience.

Rating:

2.0

There was a lot of cussing and running in and out of the office by staff. They were arguing on speaker phone in office, I felt unsafe when returning truck. I wasn't given my credit for 1st 50 miles as promised.

Rating:

5.0

Great customer service.

Rating:

3.0

drop off after hours not contact with the employees

Rating:

3.0

Making sure that trucks have gas in them we had to put $30 in the truck since it was on E!!!!!! Not happy about that

Rating:

5.0

I love working with this Uhaul crew because they are friendly, personable, professional and always on top of their game. I’ve rented from them several times and never had a problem of any kind. Thanks for making it easy you all.

Rating:

5.0

The people working there is great very kind very helpful thank you

Rating:

4.0

Very nice customer service at counter

Rating:

5.0

….come along and do the work for the customer😊 Friendly and helpful!

Rating:

1.0

I was charged 236 on pick up and another 76 dollars on drop off

Rating:

1.0

This is the 5th weekend in a row we have gotten a truck from this location. Each time some sort of issue. This last experience the worst. I was to have a truck to pickup at 7am 3/9/25. Drive to location to complete checkin & get truck. Says I need to call a 800 number. No truck was reserved for me. Was told by first rep that was taken care of & to complete check in & I would be set. That wasn't the case & had to call again to find out that in fact there was no truck available and that I would have to return at 9am when they opened. Returned at 9 am and the store was still closed. Didn't open till about 9:10. This was the first negative of the day. I get assigned a truck which stinks horribly of cigarette smoke (I'm sensitive to smells) with what was supposed to be 1/4 tank of fuel. The needle was in fact just a bit under the 1/4 tank mark, this is not an exact measurement & never has been for the last 4 trips I've used. I have always refueled & made sure there was actually more than a 1/4 tank when returning. This time I refilled the tank to exactly where the needle was when I picked it up. I traveled 43 miles and put in 4 gallons of gas and spent $12.00 on fuel. I used the estimator given on the receipt provided when I picked up the truck and it was spot on. I get the final bill to find out I am charged a $50 fuel surcharge and $25.50 in fuel to put in 6 gallons of fuel & that the tank was at 1/8th of a tank. This is not correct & I immediately called. No one at the location answered so I was forwarded to a rep who said she see's a picture of the fuel level & that it is in fact right at a 1/4 tank, maybe just a tad under & not "right on the line". There is a big difference between 1/8 and 1/4 of a tank! I should not be charged this fuel surcharge or cost for fuel. Every time I have visited this location all I smell is weed and can only gather the employees are in the back getting high. Maybe that's why they saw 1/8 and not 1/4 tank??? Last time I also had furniture pads I did not use and was told I would get a refund for them, and you guessed it I never did. After this last experience can't say I will ever go back & will have to find someone else to use or for sure a different location.

Rating:

5.0

The employees were very pleasant and made my pickup a memorable experience while waiting in line.

Rating:

5.0

No comments everyone was great!

Rating:

5.0

Everyone in the store has great Customer Service

Rating:

5.0

Staff was amazing

Rating:

4.0

None

Rating:

3.0

The employees are hit and miss sometimes sames ones fast other times very slow. It smells of weed in store at times coming from the employees. I ordered too many furniture pads and didn't open some but never got credit for the unopened bags.

Rating:

5.0

I didn’t have any issues. Team members are very friendly.

Rating:

5.0

We were assisted by James. He was very helpful very friendly and knowledgeable. If we need a trailer we're going to get James to help us. He should be promoted and given a raise. Thank you James

Rating:

5.0

Staff were professional, helpful, efficient, and friendly. (maybe I should hire them) We traveled 31 miles and put 3.7 gallons of gas in and did not get back to even. That is 8 miles per gallon. So we went and got another 3.7 gallons. That's hard to believe. 4 miles/gallon. Suggestion: Tell renter the mileage expected, so they can fuel up properly You take a great experience, then ruin it with the last thing done over $ 5 of fuel. That's not smart business.

Rating:

5.0

The service staff at the Whitehall UHaul on Main were great. Everything was seamless in renting the 10ft truck, but I only realized when loading, that there was no ramp and some of the items were too heavy to lift. I'll know for next time to get the next size up for an accessible ramp.

Rating:

5.0

Gentleman showed me where to park the trailer and he unhitched it. I was in and out very quickly.

Rating:

5.0

This is not my first time utilizing this location. I am very satisfied with the quality of service provided.

Rating:

4.0

Great customer service

Rating:

1.0

Workers that were present on 02/16 are lazy, they didn't know what they were doing, they're not trained well specially one the ladys that was there

Rating:

5.0

back of truck was dirty inside but no big deal

Rating:

5.0

Everyone we spoke with was very friendly and helpful!

Rating:

5.0

Manager was great and very helpful and so polite and helpful

Rating:

5.0

Thanks for being helpful

Rating:

3.0

The guy that assist me was very friendly and professional

Rating:

5.0

Staff was very courteous. Had the equipment ready, no longer waiting, easy and convient after hour drop off.

Rating:

5.0

This is the best U-Haul location that I have ever used. The staff is extremely friendly and professional. My only complaint is that some of these trucks desperately need an alignment.

Rating:

5.0

Clean honest polite

Rating:

4.0

This location was out of moving blankets but otherwise excellent service.

Rating:

2.0

My pick up location was switched

Rating:

3.0

Make sure the mileage is correct and that the truck has gas

Rating:

5.0

Was well served

Rating:

2.0

Truck given to me was not cleaned out from the previous renter, cigarettes was left in the truck and it smelled horrible, I had to clean the snow off the truck because no one else did. I requested a dolly and it was not in the truck so I had to go back and get the dolly. When it came to the car tow the rep told me that I had to pay an additional 50 to have it hooked up when I advised him that I already paid for it he said that I didnt and they only accepted cash for it to be hook up then come to find he was unable to do it and had to get someone to hook my car up to the tow dolly

Rating:

3.0

Clean out the truck it smelled and look like somebody literally just dropped it off

Rating:

4.0

I was lucky enough to pick FLH moving to two young men arrived on time, was very professional, made my move very easy and stress free worked very hard and got done before time moved my things with care. I would highly recommend them!!

Rating:

5.0

Add more workers to help out with the workload and answering the phone.

Rating:

5.0

Understand

Rating:

5.0

The tow button didn't work and cost me extra gas

Rating:

5.0

Have at least a half tank of gas in U Haul Trucks for all customers no matter how short or long the trip. I didn’t appreciate not having only a 1/4 tank of gas leaving your location. The just of the matter, I feel that was an inconsiderate decision.

Rating:

5.0

Extremely nice employees.

Rating:

4.0

The customer service at this location is horrible, only helpful person there is Regina she is amazing, and her manager James.

Rating:

4.0

Friendly staf

Rating:

5.0

The people working (Regina, James and others) were so nice. They made me feel like an old friend.

Rating:

5.0

Friendly

Rating:

1.0

Truck was dirty. Engine light was on going over 30 it shook really bad.The miles was wrong a the gas hand was off. The truck was dirty in the back. It was wrecked in the front.

Rating:

4.0

All was good

Rating:

3.0

I was quite disappointed when I picked up the truck and it was empty on fuel. It was an unfamiliar area and not easy to navigate a 26 foot truck into a gas station. I would have loved to have a small amount of gas to get me to a larger gas station or truck stop to fill up.

Rating:

3.0

Didn't have the dolly I had put in for my reservation. Online it said $.25 a mile and when I brought this up to the guy he said oh it's always more on the weekend and charged $.99 a mile

Rating:

4.0

Great customer service in person however, when you call the facility, no one is able to take care of the customer on the phone because they have a customer in office both of them matter

Rating:

4.0

Customer service reps are great, however, was turned off when I called in regards to my reservation and no one could help me because they had people in the office the customers on the phone matter as well because they booked a reservation and are also give me money to U-Haul

Rating:

1.0

Poor customer service skills. Did not get the first month free like I was told. Employees was very rude and unprofessional.

Rating:

5.0

Good manager on staff.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Excellent customer service

Rating:

5.0

Great customer service by all team members…Robin is EXCEPTIONAL…I have nothing to add as far as improvements need….5 Star location

Rating:

5.0

We were going to arrive after hours, so I tried calling the facility several times throughout the day to ask where we should leave the tow dolly. Finally, I spoke with the corporate operator when the call rolled to them and was told to leave it in the lot and check out using the app. We unloaded the car from the dolly and moved the dolly into one of the spots. The next day I received a call from the facility asking where we had left the dolly, because they couldn't find it. The employee said that he could see what we did on the video, but someone must have come by later and took it. It would have been nice for them to answer the phone throughout the day and told me where to put the dolly so it wouldn't have been stolen.

Rating:

5.0

Thank you for your service!

Rating:

1.0

When I first came to this location the lady at the counter told me that my first month would be free then she switched up and said it would be discounted I just needed to pay her $80 in cash which I thought was a little weird. I ended up losing my job and falling behind on payments got an email about my missed payment, manager stated I could make a partial payment. I didn’t receive any more emails about my storage unit until they sent one saying that it was final notice it’s been sold and I owe $53.00. A few days later I recieved another email stating I owe $235.00. I called they stated buyer didn’t take everything I can come get what was left. It seems to me like management stole my s***.

Rating:

1.0

I was supposed to get a free month. They charge me for it. They said I had to be coming from out of town but it says it nowhere on nothing so that was bad business was out of $167 and I only had it for one week they didn’t give me any of my money back smh

Rating:

4.0

I didn’t have any issues but there were signs of rodents including what looked like feces in the hallway. Otherwise the people were very friendly and my unit and belongings were fine. I would definitely recommend the sight for truck rental.

Rating:

5.0

It's good

Rating:

5.0

Very clean storage space and the staff was very helpful and courteous.

Rating:

2.0

Bad area. Tried to send me a bill 1 week after requesting move out date (entire week or more before next month was due). I think the management needs to do their job and check for move out notifications in the system.

Rating:

3.0

fee too high went to another storage facility with lower price and more space

Rating:

3.0

The guy that helped me was very helpful The girl worker stole my money and did fraud

Rating:

5.0

Staff very helpful and courteous.

Rating:

1.0

I noticed when I moved my belongings out. I was missing my projector, my blower, my laptop, my brothers jewelry, boxes of shoes and kids Christmas items. I’m not sure if they thought I wasn’t coming to get my stuff but I did fall behind and ended up catching up. But it’s still no reason to steal anyone property. Now looking into getting reimbursed because luckily I shop Amazon and have proof of items missing. I wouldn’t recommend this place at all

Rating:

5.0

Excellent service

Rating:

4.0

Lock wasn't on the storage room, but they provided me one.

Rating:

4.0

staff needs more training. They are very helpful but not proficient in using Uhaul's systems.

Rating:

1.0

You have to people in that office respectfully and polite. When you call the staff and they would be rude and disrespectful. I came in the office and this young man was was cussing and so angry. I was scared to ask anything and he ask me why I’m looking like that what the f******he tried of stupid muther ******

Rating:

5.0

The manager worked well with me. Mr Greg was very friendly and polite. Definitely will be back in the future!!

Rating:

4.0

None

Rating:

3.0

While the facility was clean and well secured, the staff was not particularly friendly and seemed put out to be helpful. Tried using the restroom in the building my unit was in and it was out of hand soap and nearly out of toilet paper. It started pouring down rain as soon as I finished emptying my storage unit and when I got out of my truck to go check out and close my account, the automatic sliding door to the office was locked and therefore I got soaked. I had to get back in my truck before an employee could be bothered to unlock the door and then looked upset she had to get up from wherever she was to unlock it. Was just a frustrating experience overall.

Rating:

2.0

The girl there was very rude and had a bad attitude

Rating:

5.0

Thank you

Rating:

5.0

So grateful for antonio being willing to help me unload🙏🏽

Rating:

5.0

E X C E L L E N T????!!!!!!!!!!¡

Rating:

5.0

Thank You 😊

Rating:

5.0

My experience with this place was excellent as the GM was very efficient and professional. Ms. Chauncay provided great customer service and made sure all of my needs were met. They have a great team there! Thanks again guys! Ms. Cunningham:)

Rating:

5.0

The manager was very helpful

Rating:

5.0

The staff at this location are all so kind and helpful. Service is quick and painless too!

Rating:

5.0

The staff is friendly and helpful.

Rating:

3.0

When I called to tell them I had moved my belongings out ,the lady was a little snitty ,but over all things were good but alittle on the pricey side

Rating:

3.0

The personnel was slow to assist and was not helpful in locating our storage unit.

Rating:

5.0

I never had any issues with this facility. Always clean and well kept. I would use again.

Rating:

1.0

Because of the female worker with pink hair was very rude & unprofessional. She got sarcastic with me & my husband. We asked to speak with a manager & she quoted “I’m the manager but her employee I.D said “Owner! Upon arriving to the facility she was in the back garage area very loud & professional on a personal cell phone. After the fact that we were already processed through with my Electronic Arizona Drivers License by another employee she stated “ No, he wasn’t allowed to do so while the whole time being rude & condescending! I’ve been repetitive customer using my Electronic I.D! I left after the unprofessional confrontation to get my helpers to clear out my storage because I was closing it out. Upon returning to the U-Haul location Main St. & Barnett Columbus, OH my storage was double locked out! I just paid in full to close out any remaining balances! But yet 30 minutes later after the I have a “lock-out lock” on my unit! Ms Pink hair lacks compassion & professionalism to be empathetic towards U-Haul customers. The act of moving is already a stressful event! I will not be doing business at that particular locale again!

Rating:

5.0

Chaunsau was amazing and extremely helpful.

Rating:

5.0

I have nothing but good things to say about Uhaul on Main Street in Whitehall Ohio. Everyone I encountered from the beginning of my rental to my move out was, courteous teous, professional and helpful. Especially the gentleman that was on duty when I ended my storage rental on 4/28/2023 p.m.. He was on running the place all by himself ! I witnessed him get absolutely slammed with people and more people bringing trucks back. ( at the same time) As well as dealing with customers for other reasons. I saw several trucks getting returned almost within minutes of each other People coming to rent or storage issues as well as my moving out. It was non-stop. His professionalism was nothing but above and beyond. No attitude, no frowning. He kept a smile he was so over whelmed like anyone would be but he was accommodating everyone with grace and respect. His name was Lee Canlock Jr. ( i hope i spelled it correctly) Thank you Lee for all of your assistance.

Rating:

3.0

Staff is very non-professional and this includes the manager. It’s always different people working there that are not properly trained

Rating:

1.0

Very unprofessional

Rating:

5.0

The guy that help me and my family was very helpful and he explained everything.

Rating:

1.0

I never moved out my unit u guys emptied my unit and never called or send an email and u guys also took my money and still emptied my units and still can’t figure out where my stuff is

Rating:

4.0

The manager is a great guy. He just needs to hire a more dependable and honest crew.

Rating:

1.0

No one at this facility was helpful. Everyone had attitudes and disrespectful. I will never return to this facility after my storage is removed. And it’s sad because my family and I have always used Uhual and strongly recommend them but this facility need reevaluated immediately

Rating:

5.0

Excellent experience, staff was always always nice respectful, always helpful over the phone and in person

Rating:

4.0

Lee and the rest of the crew were very helpful I appreciated the service

Rating:

5.0

Demolition to the parking lot was being done while I occupied a storage unit became jarred and dusty. Lee Sr. And his crew made sure of additional time was given at no charge and compensated for any damage. Thank you guys!!

Rating:

2.0

My things was damaged by mold due to raining in my storage and I reported it multiple times nothing was solved .

Rating:

1.0

Overall 0/10 staff was always rude and disrespectful I’m just now being removed in the system I moved out of the unit 5 months ago! witch uhaul is still trying to bill me for I will never rent from this location again glad it’s over with !!!!

Rating:

4.0

The staff is completely friendly and extremely helpful. I would recommend You Haul storage facility to all of my friends and family.

Rating:

4.0

Thank you

Rating:

5.0

Overall a great safe place to keep your stuff and rent trucks or equipment

Rating:

1.0

These people rented out a unit that was already unit took $166 of my money and have not given it back yet.I will get my money. Plus the employees there are there don't do their work especially your older man that's red looking sitting it sure had a nerve to say something to my daughter and I told him don't say anything to her I really don't ever recommend going here to anyone else as long as the staff that works including the general manager still employed here, terrible terrible terrible experience after dealing with these people for more than 10 years and this is not the same staff that's been here all African-American brothers and I would have thought being a sister or of color I could at least have got to help that I came for professionally but very unprofessional people.

Rating:

4.0

Your facility and staff exceeded my expectations.

Rating:

5.0

I feel the staff there are very friendly, courteous, efficient and overall Great Service ❣️Also very helpful ❣️❣️

Rating:

5.0

People are friendly and helpful.

Rating:

5.0

N/A

Rating:

5.0

Had the storage unit for a year. Every aspect of paying and visiting was exceptional.

Rating:

5.0

2 thumbs up!!

Rating:

5.0

The lady that checked me in was very professional and polite.

Rating:

3.0

Staff could have been a little more Nicer

Rating:

5.0

Thank you so very much for your professional services with your help to American senior disability person it's making my life easier be blessed stay safe 🙏💗🌟🌍 🎬 MR.FILMS 🎥

Rating:

5.0

All was very good, felt safe and secure at all times

Rating:

3.0

Your rates are to high and if your late by 24 hrs you get fines

Rating:

5.0

Very helpful Thanks uhaul

Rating:

1.0

Staff was rude and disrespectful. She did not have knowledge about the storage units, or how to look up reservations. Manager was unwilling to honor my free month of storage unit that I received a email about.

Rating:

5.0

My experience with customer service was terrible however, the staff at the Main Street location was very friendly.

Rating:

1.0

This storage is very small for the rate the company is charging

Rating:

5.0

The U-Haul storage facility was there when I was in need. Thank you.

Rating:

5.0

The peoples there were very friendly and knowledgeable about everything that I had to ask,they took their time and answered ALL of my questions and I appreciate them very much Thank you U-haul ppl very much for the experience that I had 💖

Rating:

5.0

Everyone was exceptionally friendly and cared about my needs.

Rating:

5.0

Was very happy with my service recommend to my family and friends

Rating:

4.0

Based on the fact that I only used 3 weeks of a month free storage, my opinion might be a little jaded, but the facility was clean and easily accessible. Staff was friendly and it was a breeze to check out when I was done with the unit.

Rating:

5.0

The staff was awesome! They were kind, courteous and very helpful!!

Rating:

5.0

Except they tried to charge me twice, when I was due a refund..but the gentle got it corrected..Im very satisfied with Joe

Rating:

5.0

Was there couple months ago all was well, came in for a funeral, checked unit Whitehall Ohio must have got a lot of water/rain since I was last in state or there was leaks seen no visible water but 90% of stuff was coated in mildew, so had to throw most away or would have still been there;(

Rating:

5.0

You guys the only place I really come to. Because I like the Ser. Thank you!!!

Rating:

5.0

Both gentlemen working when I came in for move in were excellent help and very informative!

Rating:

3.0

None

Rating:

4.0

The day I checked in and took possession of the unit, the woman who helped me was extremely rude and unprofessional. My experiences, other than that one time, with other employees were 100% positive

Rating:

5.0

excellent

Rating:

5.0

nice facility, associates were very nice and helpful, it was just too expensive. we found another facility for a fraction of the cost, just as clean and well maintained. However, the new facility lacks the 24 hour access that Uhaul offers.

Rating:

1.0

I called the U-haul 800 number to reserve a unit at a facility that had a 1st floor unit available. I had to go to a location further away but was assured by the representative that a 1st floor unit had been reserved for me at this location. When i showed up at the facility I was told that I was being given a 2nd floor unit. I explained that I had spoken with a rep through the Uhaul 800 number and had been assured I was reserving a 1st floor unit. The owner basically told me I was out of luck and she had no 1st floor units available. I was utilizing a 1 month free offer based on a 1 way truck rental so i believe this lady (I did not get her name but her shirt said "owner") didn't want to give me a 1st floor unit since i was only using it for a month. On top of that, she was rude. I have 3 kids in college at Ohio State and have been, will be for the next several years, will need to rent trucks and storage facilities in Columbus to move them in and out of apartments and store their furniture in the summer months. Last year we used Casino storage on Broad Street. I will be going back to Casino in the future.

Rating:

5.0

Thanks

Rating:

2.0

I hope my stuff is going to be ok as the roof looks like it has been patched several times and leaks.. I called and let them know I would be there 3 mins before the inside closed the lady said ok.. I get the when I said the doors where locked she refused to help me and told me to do it online which she could have told me on the phone instead of me standing in the parking lot trying to figure it out.. if I hadn’t been in an emergency situation and needed something at that moment I would have went to another company.

Rating:

5.0

Manager is awesome,,,plain And Simple very helpful...

Rating:

5.0

Thanks for sll your help this last year .

Rating:

1.0

In the beginning I had a good experience with the uhaul staff. I caught Corona virus back in late March. I was so sick I had forgotten to pay the storage fee for April. I was feeling better and able to talk so I called to let the staff know what was going on around mid April and I paid the same day. Also this is my first missed payment. I haven't been to the storage unit since I've put my Things in there. I paid for the month of May on time. On May 29th I come to retrieve my things from storage, because I didn't need the unit anymore and my key doesn't Fit The Lock. I tell the staff no one knows why and says they can't help me. I had to pay $100 for a lock Smith to remove the lock. Im not stupid I know One of uhaul staff members changed my lock because of my late payment in April and they never changed my lock back. The Manager said he doesn't have any notes or keys for my unit. I know They didn't have any more red tags so they used a different lock to keep me out. There's no way my key shouldn't have worked. I understand being locked out for non payment but when I paid, it should've been fixed or uhaul staff should've took the lock off instead of me having to pay a lock Smith for a problem I didn't create. The manager wasn't helpful at all.

Rating:

3.0

I cancel my storage Thursday may 13th Because there was two boats missin in my storage was very loose in I was uncomfortable so I just went on in cancel it

Rating:

5.0

Facility very clean. Extremely great experience. Never any issues when we would load or unload. Would definitely use this facility again.

Rating:

5.0

No!

Rating:

5.0

It was a very busy day and there was a wait time, even though I reserved ahead. But everyone was helpful and pleasant regardless. The original unit was too small, and staff was very accommodating with changing to a different unit. In addition, we did not lock the unit properly and the company notified me to assure my items are safe. Highly recommend.

Rating:

2.0

Staff was unaware how to do things. Wait time for me was 45 min with know one in front of me.

Rating:

5.0

Thanks

Rating:

5.0

Staff were always so helpful and detailed

Rating:

5.0

I would have kept my storage unit if the rates had not increased.

Rating:

5.0

Staff members were courteous and helpful. Great experience - thank you!

Rating:

1.0

The staff was disrespectful the day we went to remove all of our belongings and close out our month. We ran in to an issue with them not having a utility dolly for us to use but we had been charged for one, and did not try to help us in any way to find a solution. All they did was laugh in our face and told us to figure it out. I was really disappointed and upset that I reached out to uhaul customer service while in store and they worked to help us find a dolly nearby at another location and we were able to complete our move out. Horrible experience for us. The overall move out we were able to complete but the staff that was there initially when we arrived was a 0 for sure.

Rating:

5.0

I was able to keep my stuff safe an lock up an the hours was great I would rent from this main st whitehall ohio anytime thanks u-haul I love your business happy holidays u-haul on main street

Rating:

5.0

The lady who rented me the locker was very friendly and explained everything in a professional way. Glad I had her as an associate. My only complaint is the access hours. The outside units are till 10pm. Wish they could be till midnight. Also everything I opened the door the alarm would go off. I hope I’m not setting it off. I use the key card to sign in and out.

Rating:

1.0

There were large cockroaches in my storage unit. I am still fogging my new home.

Rating:

5.0

Martha was awesome!!!

Rating:

5.0

The GM there is the best!!!

Rating:

2.0

Very upset that they took out the security gate! Very disappointing of lack of security. Will not use this facility ever again!

Rating:

3.0

Martha was extremely helpful.

Rating:

5.0

Outstanding service and support. Security procedures explained very well and made me feel secure. Checked out on 4/9/2020 a day before scheduled checkout and technician was very helpful. Will definitely use again.

Rating:

5.0

The service was great.We financially could not afford to continue to make the payments for our son.We would definitely recommend your facility to our friends and family.

Rating:

5.0

Staff Shawnee and jermaine were very helpful and got me what I needed quick!

Rating:

5.0

I am just amazed at how good the employees, at the Main St. and Barnett location are, with customer service. The general manager, there, Martha, really knows what she’s doing and she has a great team behind her.

Rating:

5.0