Very pleasant experience! Two thumbs up five stars
Scott D | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Williston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Patrick the manager was excellent!! So accommodating
Penny P | First ImpressionsThis was not the location we requested nor the location we were confirmed at. The location we were confirmed at did not have a truck available for us when we arrived for pick up.
MICHAEL MBrand new mega U-Haul facility that has it all. I've returned rentals here and used storage here and I a UHaul fan now. The check-ins were streamlined and efficient. The storage was made available immediately and was pristine. Access is safe, secure and offers very generous hours.
William G | Overall ExperienceI ordered blankets (12). Asked for them at the counter, but they forgot to give them to me. I called to report. Cannot tell if I received credit as promised.
GARY KThe issue isn't necessarily with this U-Haul location specifically, but with U-Haul in general. They have a difficult time honoring reservations made for a specific truck size. This has happened to me twice now, where a reservation that I make months in advance is changed 1-2 days prior to pick up, because they don't have the size truck available that I requested. This is basic fleet management, which shouldn't be a difficult concept for U-Haul since this is their primary business. So, in this case, I reserved a 10' truck, but 2 days prior to pick up, they changed it to a 15' truck. Through multiple phone calls to scheduling, I found out there was nothing I could do to get a 10' truck at that point, save for driving 1 hour away to another location to pick one up (which I did not have time to do, and U-Haul would not have anyone drive the truck to the designated pick-up location). The real kicker is that when I showed up to pick up my 15' truck, there were multiple 10' trucks sitting on their lot. So, when I asked why I couldn't have one of the 10' trucks sitting there since that was what I originally reserved, they said they were already reserved for others. It was simply baffling since I also had one reserved, months in advance. When I challenged them on it, they said they couldn't give me one of the 10' trucks since that would leave someone else without one. What?! You mean, what you just did to me? It's amateur hour at U-Haul, and I am officially done with them.
STEPHEN TEveryone was really helpful, professional, and nice! It was a busy rainy day for graduation at UVM and they helped us out a lot.
michele b | First ImpressionsThe service at the Willison VT location is excellent. The folks there are so friendly and helpful. We have rented trucks and trailers several times from there. They rock!!!
PENNY EExcellent staff!
THOMAS GThe only issue was a broken wire on the trailer. The service rep fixed the problem but delayed my start by an hour.
WILLIAM PEasy drop off. Staff was very helpful.
WILLIAM BFantastic
John FThere is no signage for units 1536 - 1999
Dylan B | Online Move InTrailer was dropped off on Sunday. Thursday received two phone calls that the trailer was not returned. Went to drop off location, trailer was located in yard and had not been returned in the system. Was told SORRY about that and that there would be no late fees. Lack of processes by staff.
ERIC HU-Haul is the best way to move.
John FPatrick was extremely helpful with a charge that was in error. Everyone thatvi dealt with at this location was friendly, courteous & professional.
Susan MAnother happy rental!!
ROBERT SWhen U boxes were delivered, a cargo strap was over the latch so one of the U boxes could not be opened. I had to call and someone from Uhaul had to make a trip back out to address the issue.
CLARICE EI would recommend using UBox's to move to anyone who asks. Best way to move stuff!!!
John FI watched the supervisor or manager completely micromanage the staff assisting with my rental. Including critiquing his performance in front of me. If he was training this person I would understand but the person helping with my rental isn’t new and has assisted me with rentals here in the past. Always had a good experience with him. The manager/supervisor stood doing nothing to assist me or other customers and stared at the staff member at the computer watching his every move and critiquing him.
OWEN DGreat facility for storing our motorhome!
scott m | Overall ExperienceNothing
MANON STrailer was not cleaned before I got it. However it functioned perfectly. Thank you
OWEN DTop shelf location.
JOHN GPatrick Rose was an awesome guy helping me out, was up front and honest about the cost, very accommodating with finding a spot for the moving company to drop a trailer off for a few hours while I unloaded. Facility is clean, well maintained and the individual unit alarms help me feel more secure.
Chris H | First ImpressionsTruck was ready to go, paperwork was quick and I was on my way!
PAUL CI used an outside covered parking slot over the winter. There was a gate in the side section of fence often open to push snow out of the parking area. For a while a personnel gate by the building was not secured by a lock. I made sure all my equipment was locked and nothing that could be hand carried was left accessible. In all other ways I was very satisfied with the facility in Williston.
RAYMOND F | Overall Experiencewill start by saying that I rent trucks with you guys ALL the time! I also rent a storage unit on site in Williston. I am a repeat customer! I see you've decided to charge me in full for that crappy leaky uhaul truck I rented AND you put it back out in the rental fleet to ruin someone else's stuff/day. It is ABSOLUTELY NOT sealed on top. OBVIOUSLY! There was an actual puddle on the floor of the truck when I returned it! This is the worst uhual service/truck rental I have ever dealt with. You insinuated that I somehow did this. More than once!! You were surprised when i told you i saw the patches, and accused me of getting up on the roof, you are practically calling me a liar. Your customer service skills are terrible. I am spitting nails, furious! I will take this complaint about the truck & YOU further. I will dispute this UHAUL & with my credit card. You/uhual will not keep my money for a crappy leaky truck that caused me a major hassle, ruined my stuff, and wasted my time. In case you didn't know.....Moving is stressful enough on its own! Add a leaky truck, ruined/wet stuff, a rude GM & charged in full! The most stressful moving experience ever! Uhaul will not EVER get my $$ for a truck rental ever again. Thank you for making this process more time consuming & difficult Patrick! You could've made this so much easier. Honestly, the young man who cleans out the uhual trucks has better customer service skills than you! I will mention him & his kindness to corporate. HE is a better candidate for the GM position. I hope he gets the job! Thanks again Patrick for the LEAKY TRUCK, THE BOLD INSINUATIONS, THE WASTE OF TIME and the COMPLETE lack of ABSOLUTELY EVERYTHING!! SINCERELY, KIMBERLY O'NEILL Patched holes in the roof of the truck leaked ruining stuff left in the truck during srainstorm. I now have wet stuff in storage GM Patrick Rose insinuated several times that I caused the damage. Which if Patches exist, how is this possible? I want a full refund. Claims of being weather resistant are bogus. I have rented multiple times in the past. This has never ever been an issue.
KIMBERLY OPatrick is a pleasant individual and a resourceful problem solver and I so apprecicate his comments and suggestions regarding my rental of a UBox and 10'x10' storage room. Thank you!
Christopher B | Overall ExperienceExcellent place to rent a truck or storage space.
Jeremy H | Overall ExperienceThe vehicle was clean, and the staff was friendly and helpful. On all accounts, it was a great rental experience. That said, the tires were bald. There was next to no tread, and we are still in winter here in Vermont. The day I picked it up we had a major snow storm. Very unsafe.
QUINTEN LRented my a truck that should not have been rented. Check engine light came on, bad front end shaking, bad brakes, seems like exhaust coming into cab..had to drive with window down for fresh air from vermont to new jersey
Robert ORetrain rude female attendant for degrading 8 min early arrival customer on 3/28/2025
KENNETH CThe equipment was not new and dusty but it functioned well with no issues.
Christopher BThe information for the sizing of the trailers is inaccurate online. We rented the 5'x8' trailer states the inside is 4'-11" wide by 8'-8" long. The trailer has rails inside the trailer that restrict the actual inside to 4'-8" wide. 3" difference doesn't sound like much, but it makes a big difference if you have calcualted what you need and you need 4'-11". This should be corrected to show the correct diameter.
DONALD HVery helpful and efficient and friendly!
Joe BThe storage facility and staff there were helpful. My only complaint is that my stuff smells of mothballs. I was very disappointed to discover this. Also being in the unit the mothball smell was nauseating.
WENDY C | Overall ExperiencePerfect. The young man who checked me in was a joy. Will be back for any and all my moving needs
BRIAN FHave every trailer’s wiring checked. My first one didn’t work. I was told I had a grace period for a late return if the return location was notified and a grace was given. I notified the return location in Augusta, Maine of late return TWICE and was told “That’s fine” TWICE. I expected no fee penalty. I was charged a fee penalty.
SANDRA LDropping off the trailer was very easy. They were friendly and helped guide me into a spot to leave it. It was a fast process returning the trailer, which I appreciated.
BENJAMIN GGood experience. I'd use you all again. Thanks
PETER DOverall, it ended up being a very good experience. The reservation system is not perfect since it's easy for someone to rent out a truck ahead of you but not return it on time leaving you without a vehicle. Mine ended up getting repaired and was available, but it was close and there was no warning from the location that I wasn't going to have a vehicle. I had to keep calling to make sure it was going to be there. I ended up getting a duplicate reservation at another location just to make sure I'd have a truck. I don't really think this is a problem at the location Moore a problem with U-Haul's reservation system.
Christopher MNo, they have the exact wrong U-Haul containers that would never fit all my household items and they also took $594 for me and I’ve had to return it and I plan to go back today to the location in Williston very unsatisfied
PHILLIP DU-Haul staff were very accomodating in prepping the trailor and correcting any deficits or missing pieces and assuraning complete operational capabilities before i left their parking lot. My only complaint was that the towing package installation did not include complete securing of the plug receptacle for the trailer light plug. This service was provided by the staff at the drop=off location.
PATRICK BNot much needs to change the women that did my rental was awesome & funny. Jessica thing🤣 your all killing it keep up the awesomeness.
Jessica WKnow where your equipment is, don’t send a customer all over the place on pick up as that wasted two hours of my time on moving day when I had friends coming to help.
THOMAS DThe person who rented a truck to me, and closed out my account yesterday, Friday Feb 28, 2025 at 6:45 pm was extremely helpful, friendly and efficient. I forgot his name, but he was great to work with and made sure everything was taken care of for me. He is a great asset to U-haul (and should probably get a raise). Thanks David
David H | Overall ExperienceStaff was friendly and was able to get my rental processed quickly.
Josiah BThe driver was very friendly and courteous. I don't see the need for any improvement from my experience.
Kim CGood to go
JOHN EGates are loose.
david m | Overall ExperienceWhen I went to get the uhaul the person canceled my reservation that was for 6:45 because he wanted to go home, he almost left before I got there but I showed up and he had to stay. He was complaining to someone else I am assuming his ride or the security guy? that was in there because I couldn’t use Apple Pay I had to transfer money to my card it took maybe 5 mins. Then once I paid he gave me the key and contract said if I wanted to dispute the mileage or gas level I could do it in the contract I guess. I’m still not sure how that would work it’s a piece of paper. He then tells me I can just go get the truck it was obvious what truck it was. I had to ask him to show me what door to leave from because the door I came in was locked. i asked him to show me the truck and he literally just pointed to 2 trucks. I went out alone looked stuff over as much as I could in the dark. I was trying to figure out how to use the truck and get situated it took me maybe 10 mins to figure everything out while I was doing that he left. He didn’t ask if I needed help. He didn’t walk me to the truck he didn’t give me and customer service at all. He just complained I was taking too long and paced around the store. The latest it was when I left was maybe 7:10/7:15. I know they close at 7. Because I knew he was in a rush and clearly mad because I was taking to long to pay and leave my anxiety was really high and I was trying so hard to get everything done quickly. It was an awful experience and I wouldn’t recommend that place at all to anyone. He didn’t explain anything to me at all. I paid for mileage a few times and still got charged $300 for mileage I paid for. I wanted to drop off the truck while it was open so I could ask questions but I was worried he would be there and he would act the same because I work until 6:15 it would be around 6:30/6:45 when I got there and I don’t want him to get annoyed with me again especially if I asked questions. He was so rude and just didn’t care at all. I work retail and I could never treat my customers that way and I would get written up rid fired if I did.
Melissa BTakes too long to return due to employees not paying attention to what they need to be doing
MARK KFriendly and professional service.
GREGORY BTook about an hour to get the uhaul I had reserved because the contract had to be written 3 separate times because the odometer reading and gas level was wrong. It has not been swept out. Also why not just have the the uhaul be returned with a full tank? Instead I have to figure out exactly how much gas to put in to get the tank 5/16ths full. Why?
ETHAN HWonderful storage facility and people running it
Irjasen S | Overall ExperienceGreat experience, Charles Hemingway was a real professional, helped me hook up the trailer hitch and electric plug and met me out in lot upon my return. Ended with a firm handshake and a smile. Highly recommend!
MICHAEL LThe staff is welcoming, knowledgeable and extremely helpful. Installation was professional and timely. I waited for only about an hour! Excellent experience!
William SI didn't even need to go inside for the return - the U-haul person saw me and came out to my car to help. Drop off couldn't have been easier.
MICHAEL TGeneral manager and staff were extremely helpful. Went above and beyond for me. Would definitely recommend this facility.
Aneirin M | Overall ExperienceBig mice problem, they do anything about it, our stuff is ruined, on top of not only having to pay for all of that we also had to suffer the dignity of cleaning out everything in the unit because they wouldn’t close it out until it was completely cleaned so we weren’t able to leave behind anything the mice completely ruined.
jeremy b | Overall ExperienceI really appreciate it
Ramazani J | Overall ExperienceCarlos came out to greet me right away and helped out.
THOR SThe truck we got was terribly equipped for the snow and winter. It couldn’t handle over an inch of snow which proved to be a great issue when trying to move it in and out of even a plowed driveway. It got stuck multiple times and it took great time to get it out. Additionally, when driving in it for over an hour and with heat on blast, the air vent continued to blow cold air. In other words, it was a chilly long drive.
Maya MMouse droppings in our unit - to be expected to some extent but just wanted to note it.
Katelyn K | Overall ExperienceFriendly staff, but the systems seem to be a bit slow. Overall good experience, would recommend.
ChristiaN S | First ImpressionsWe were incredibly surprised to find out, while we were driving through a snow storm, that the car was completely out of windshield wiper fluid. Please check your cars thoroughly before renting it out to customers. Our trip was made longer because we had to stop multiple times in the middle of the trip to wipe the windshield.
FARHANA ZUHaul has been slow getting my receipt for charges emailed to me.
J HI was charged after I already paid
ANTHONY SReally liked Carlos B on return. Really nice guy. 10/10
JACOB DStop requiring facial recognition for rentals. It's an abuse of power an overreach of personal data, and quite simply was never told to me before I rented the vehicle. If I would have known I would have gone somewhere else. Unfortunately I was unable to substitute and as with most moves time Is of the essence and a lot of money was on the line. I felt coerced and am not happy about it. I will be asking for all of my information to be removed from your system n. With that said the employees I dealt with were kind and understanding but unable to make changes due to your policy. I had no issues at the drop off location and it was easy and fast. Until you change this I will be using other services.
BRIAN WI have had my storage unit for over 2 yrs. I have gotten things out of it periodically over this time. Recently I went to get more things. Needless to say. My unit was infested with mice. From the looks of it they were coming from the unit next to mine. The smell and stains all over everything wasn't acceptable. It ruined a lot of my son's things including a 3000.00 bed mattress and box spring. Being a inside unit and no problem until this month I'm very disappointed. It's inside, we shouldn't have to worry about mice. I was never offered insurance, to be honest, I didn't think we would need it. It was a brand new facility.
Laura a | Overall ExperienceIt was not clearly stated that there was limited access to the storage unit and that I would be denied access after 10pm on a Tuesday. I spent 2 hours loading my 55" OLED tv into my car just to find out I can't get into the storage unit building. Now I have to figure out what to do with my flat screen TV while it's 20 degrees outside and I have no where to bring it. If you prevent access after a certain time then it should be posted clearly.
Adam B | Online Move InBruce was very helpful explaining everything clearly. I am very impressed with the security and access at the facility. The enclosed docking area for unpacking trucks out of the weather is well thought out.
Margot U | First ImpressionsThank you. Great facility.
Gregory H | Overall ExperienceMy move out date was in November 2024. I would've scored this higher if they wouldn't have still been sending bills and not close me out for over a month and a half after I vacated the unit. I even emailed to request to stop getting billed with no response.
Tiffany J | Overall ExperienceThere's lots of different people in and out of that building some you can trust some you can't trust some that shouldn't even be there nobody ever comes when the alarm goes off when the door is opened without somebody punching their coat in cuz it happens 100 times a day just because the building's open doesn't mean that you're unit is open I need to do a way better job describing how the system works and how to get in and out of the building appropriately so that when the alarm does go off they have a reason to look on the video to see why not ignore it and pretend they didn't hear it because it happened so many times a day the alarm is there for a reason which would have saved me a bunch of money seeing how I had tools stolen that we're sitting in the hallway and they breached unit opened the door and sold the lock cuz I didn't lock it thinking that it be okay since it was in a secure building well not so secure and when I asked the manager to go look back on the video tape you refuse to do it you didn't want to waste his time that's because my stuff had been in the hallway for several days because I was cleaning out sorting things and had lots of things going on at the time and didn't have the time for everything back inside the unit but it's my own fault for leaving it out
Robert R | Overall ExperienceRenting a storage unit was so easy.
Gina J | First ImpressionsThank you so very much! Very awesome experience!
Elizabeth T | First ImpressionsI will never give u Haul another dime. Absolute dog water.
David M | Overall ExperienceThis started out well when it first opened. We closed our storage unit because of a large scale rodent infestation in the warehouse. Our items were covered in rodent feces, fabric/rug we had in there was stained with rodent urine. It was disgusting.
Danielle P | Overall ExperienceStaff was very helpful and provided great customer service.
MARION S | First ImpressionsPurchase a storage unit while I visited the location.
dan C | First ImpressionsI was quite pleased except for the fact that my couch was littered with mouse droppings, forcing me to get rid of it.
David W | Overall ExperienceBooked a one way truck rental which included a free months rent from the storage facility. Despite mentioning this and presenting the contract at check in, within two weeks was sent delinquency bills for the free month, including late fees. Responded to email, called the location, no one had the authority to assist and correct the error. I was told to text Patrick Rose, the manager, he was “too busy” to speak on the phone. He ignored my texts. When I went to retrieve my belonging on my third week there, the unit had been locked by the staff due to nonpayment. Had to wait in line yet again to get them to unlock it…. Unacceptable and unapologetic customer service. While uhaul is cheap, they certainly make hiring professional movers a more appealing option in the future.
Ryan G | Overall ExperienceHad my furniture there for a month and just so much mouse activity and dropping, I bet there is a lot of people who are putting food in their storage, I didn’t see and mouse traps anywhere. Not happy that you don’t have prorated, I have two weeks left of the month and I moved out and you will rent it out, seems like double dipping to me….
KENNETH L | Overall ExperienceEasy process Helpful staff Flexible hours for entry to storage yard
Stephen C | First ImpressionsThank you I would recommend Uhaul to anyone who needs a storage unit service was good and the price was reasonable
James M | Overall ExperienceThere are no ceilings on the units, very poor design, nothing is contained. Therefore mice came into my unit and destroyed all of my stuff. The amount of feces, urine and pungent smell was unbearable. I had to wear an N95 mask and gloves. The manager was very helpful but with no insurance I will get no reimbursement. I had zero food in my unit, I left everything very clean with brand new mattresses etc. Not to mention having to expose myself to possible Hantavirus while cleaning out and throwing most of my stuff away. I had practically nothing to move into my new apartment and I am sleeping on the floor. NOT COOL!
Barbara S | Overall ExperienceJessica and her fiancé are truly incompetent- I was only able to complete rental of an available storage locker by standing my ground- to the point that they called them manager- who told them to rent me a storage locker-
CARRIE M | First ImpressionsGreat place
ERIC E | Overall ExperiencePerson who helped me close out my storage unit was very friendly and professional. Thank you for that. Excellent customer service.
JOHN H | Overall ExperienceVery well kept. The lighting is excellent, both out and inside the building. Easy access to and from the car via the elevator. We will rent from U-Haul again anytime if in the area. Thanks.
LINDA V | Overall ExperienceGreat service and operations.
Paul B | Overall ExperienceYes thanks would like the opportunity to rent again in the future. Thanks
DILLON N | Overall ExperienceGreat experience!
Maureen L | Overall ExperienceThe staff were all super friendly and helpful I am so glad I decided to go there What a life changing stress reliever Thanks
karen h | First ImpressionsDirty hallways with mice darting across the isles. Heroin needles in the bathroom which was always a mess and left for days in that status. This does not warrant the several increases in rent since I the start. You shouldn’t increase rent multiple times as the facility constantly gets worse.
Austin B | Overall ExperiencePatrick Rose is extremely helpful and professional. Thank you!
Hannah C | Overall ExperienceI love this storage facility and continue to maintain other units there.
Jody D | Overall ExperienceMAGNIFICO, ESTOY MUY AGRADECIDO POR TODO SU APOYO.
marlon C | Overall ExperienceStaff were, professional, friendly, and awesome- was true with all ataff encountered.
Curtis L | Overall ExperienceWas very fast and very helpful to hayve access to the equipment
Aneirin M | Online Move InWilliston manager Patrick Rose was absolutely terrible to deal with. I was charged double rent for a month that was supposed to be free through a promo, and Patrick refused to even answer the phone, even after U-Haul Corporate got involved. The regional manager ended up taking care of the issue for me after several weeks, but I still closed out my unit before the end of the month so I wouldn’t have to deal with the rude, incompetent, unresponsive staff at the Williston location.
MADISON G | Overall ExperienceDefinitely will recommend
Anthony J | Online Move InThe facility had a lot of customers, my wait in line was an hour. They needed more help.
Clyde L | Overall ExperienceThank you GM Patrick Rose for facilitating such an easy move-in process.
Hannah C | Online Move InI have used uhaul many times in multiple states. By far this facility in Williston is the cleanest, safest, best lit, best priced and with the friendliest staff I've encountered. Thank you for taking care of my personal belongings for the past 10 months.
Claudia C | Overall ExperienceI've always used U-haul but this particular location is a disaster. Billing is absolutely unclear, staff is horrible. Building is relatively new and is already dirty. Security is an absolute joke, as the alarms go off all the time, but it doesn't seem to matter. I'll keep using u-haul, but never at this location.
Robin F | Overall ExperienceThe whole on-line process was smooth and user friendly. We were able to secure the size we wanted in 5 minutes.
Richard C | Online Move InThe only bummer was mice poop and pee on my stuff…… but I suppose they are everywhere anyways.
Charlie K | Overall ExperienceGreat new location!
SEAN H | Overall ExperienceI dislike that prices have been praised in the past year. If this continues to happen, I'll be reconcidering doing business with UHaul.
Derek P | Online Move InUnit manager was great
Martin D | First ImpressionsI left my NY State Thruway device on the left dash by the window. About 4 inches long. I would really like it back. My mailing address is Jan Nash, 835 Tyre Road, Clyde, NY 14433. PH: 315-651-9457. Will reimburse you postage. 5010 Williston Rd, Williston, VT UHaul was where it was left. 802-923-3002
JANETTE N | First ImpressionsFriendly but belegured staff members. Additional staff members due to volume of traffic for the return vehicle section. A desk for new customers/purchases. More a bench chairs for an 45 minute wait times vending machine would greatly improve the experience.
terangi h | First ImpressionsNew user, waiting to get using it.
JAMES O | First ImpressionsNice clean facility and the online reservation system worked great. The manager was very helpful with my questions when I called.
Jody D | First ImpressionsUnder staffed but they did great!!
SEAN H | First ImpressionsWorkers did not know how to set me up or close me out if my unit. My unit was filled with trash and mouse poop. After seeing that the employee told me there is a mouse problem. I am annoyed that I was not told that before hand. I also was surprised to recover my unit with out it being clean.
WYETH M | Overall ExperienceThey have been very helpful.and very Informative with all of my needs. I am going to tell all of my friends and family about u haul and all the good people who work there. Thank you for all that you have done for me.
Pablo D | Overall ExperienceFacility had mice and bugs. My son had to throw out a loveseat and a few other items due to the bug infestation and mouse droppings!
Ryan S | Overall ExperienceI think someone lives in one of the units
Francis S | Overall ExperienceStaff was so helpful and made the move in super easy
Kathryn K | First ImpressionsStaff were patient, helpful, and friendly.
Barbara S | First ImpressionsAfter they cancelled my reservation I had made 9 months in advance (which I still do not quite understand), they were very helpful in finding us a Ubox alternative and went out of their way to offer me a unit as soon as it came available. The staff was very nice and the move in was flawless. Thank you
ERIN S | First ImpressionsI would've given an excellent, however; i read reviews AND noticed that, like too many other businesses these days, your facility is understaffed. This puts too much stress on your employees, and is a common and inappropriate business design, one which doesn't positively serve the human condition, but one that clearly represents corporate greed in action. i was helped by Bruce L at the Williston Road VT branch, Bruce took the time to clearly explain and demonstrate the facility's storage and security procedures- Bruce gets a 10 out of 10 rating.
Curtis L | First ImpressionsThank you for the grey service!
Jim F | First ImpressionsExpensive but great.
Eric L | Overall ExperienceAll was good. Everything was stored safely and climate controlled. My rent went up 3x within a year. I originally reserved one large storage unit on the first floor but then was given 1 medium and 1 small one on the 2nd floor so that was frustrating when it came time to move in. Staff is grumpy here. I reached out to the manager when I first moved in and never heard back. If you have money to spend then it's a great place to store items.
Andrew N | Overall ExperienceWe need even more units so I can also get a 10'x15'
ROBERT G | First ImpressionsThe staff here are always excellent. This and the Springfield, Virginia UHaul locations are the best I've ever experienced. The ONE reason that I am marking this "Above Average" is that they seem to be experiencing computer issues. I reserved a unit online that was a free month due to my rental, which was very clearly a first free month on your website, but it didn't show up for them. And the last time I came in for a rental they had to log in again every time they went to a particular screen. It seemed frustrating and they really shouldn't have to deal with that. Please fix their computer issues for them! They deserve better!
DAVID H | First ImpressionsEasy experience beginning to end. The staff was helpful and friendly.
Renee J | Overall ExperienceThe storage was what I was looking for and I never had a problem getting in (my schedule allows for regular business hours so I never tried after hours or on weekends). The bathroom was absolutely filthy both times I had to use it.
MERRITT K | Overall ExperienceMy only issues if we moved out and closed units but only one closed. They were in 2 different names . Other than that everyone was awesome...
Rhonda S | Overall ExperienceI had a deadbolt on my storage unit even though I was up to date on my rent when I brought it to the employees there wasn't any kind of empathy or even a "hey that sucks we're sorry that happened" apology.
amber b | Overall ExperienceIt was wonderful for the almost two years we needed it. Always a friendly staff member when we needed to talk to someone.
Kelti M | Overall ExperienceThe only negative were some of the rat traps didn’t appear to be functional or maintained.
SAMARA A | First ImpressionsCharles always friendly and goes above and beyond
RICHARD M | First ImpressionsI have had various storage units for almost 20 years. This is one of the most convenient and well thought out facilities I have ever rented from. Thank you!
Amy H | First ImpressionsI have called and left messages and email that my wife card was stolen and could u give 48 hrs to make the pay 150 she bid on so know out court documents of or children and birth certificates and social security cards was in ther ee u guys never answer your messages
Chester T | Overall ExperienceFast convenient and polite A+
Shawn S | First ImpressionsGreat staff and service.
Safet K | First ImpressionsWhen I rented the storage unit 9 months ago the building was dirty and not well maintained. The bathroom was filthy with overflowing trash and it was impossible to get help in the office. There has been a big difference in the past couple months. Facility is very clean. Staff helpful. Much better experience recently . I understand how hard it is to find good staff. I appreciate the efforts at making the facility better- thank you!
Jennifer F | Overall ExperienceGreat experience!
Dennis M | Overall ExperienceEntire process from booking online to check in, and guidance to our unit was excellent. We've used other storage facilities in Chittenden county in the past. The whole experience with UHaul... customer service and facility itself are just above and beyond!
AMY T | First ImpressionsVery clean and secure new facility in Williston, VT. No complaints whatsoever.
Ryan M | Overall ExperienceI only used the unit for two weeks and they would not give me the difference back! That was not explained before renting the unit!! I would only recommend using after telling potential user that you don’t get a prorated rate if you don’t use it for a full month!!
Julie L | Overall ExperienceI had a small issue, Chris, the manager dealt with it quickly. He saved me time and energy. I will be using this storage facility again.
steve H | Overall ExperienceUnit was clean except for some sort of opaque lubricant in one spot. It looked like some sort of mechanical goop.
KAREN B | First ImpressionsGreat facility and service was great.
SERGE D | First ImpressionsChristopher was very nice and helpful throughout the check in process. The facility is very clean and feels safe/secure.
Kaitlyn H | First ImpressionsIt is a brand new facility. Inside and extremely clean. Wide aisles and very well lit. Staff was excellent. And helpful.
Cheryl A | Overall ExperienceWhen we arrived to check in to our unit, it was not cleaned/prepped and there was no lock available. As it was a Saturday we needed to wait until Monday for them to get a lock. The staff was apologetic and kind, and it worked out ok for us but would have been a real inconvenience if we had more items we were ready to move into the unit but couldn't. While this was a bit of a pain, overall I was pleased with the service and the helpfulness of the staff checking us in.
Amanda E | First ImpressionsStaff was friendly but not exactly helpful. I actually arrived in town an hour later than intended. As a result i barely made it before closing. I didn't notice that i reserved the wrong size unit until the next morning when i started unloading the truck. I had to reserve a new one and pay for both. They didn't know how to convert from one unit to the other or how to cancel/refund the first payment on my card. On top of all that my security card doesn't work on the card reader and the person in the office couldn't fix the issue.
CLAUDIA C | First ImpressionsAll good except too expensive
Geoffrey T | Overall ExperienceChris was very helpful with the process. I was afraid I was going to lose my reservation for the RV storage so we setup the payment and Chris said bring the RV over anytime it is ready. On 10/14/23 I brought the RV over and backed it into my spot. Hopefully it will winter well under the overhead storage. Thanks for making the process easy.
Fay H | First ImpressionsMy reason is to go the rent increases after I move in after 2 months that’s why I leave it’s totally unprofessional
Mayank N | Overall ExperienceI was one of the first customers in the new U-Haul at Williston. The timing was great for me because I sold my home and began the moving process. The location is excellent and facilities are well designed. Staff is helpful and Greg Thompson was very helpful to me. Thanks!
Thomas N | Overall ExperienceI felt completely safe and assured storing my stuff here. Thank you!
Kate L | Overall ExperienceThe place was extremely clean. As I needed to rent trucks the staff was very helpful courteous and efficient. It’s the first place I would go should I need storage or rental trucks in the future
Sean M | Overall ExperienceWonderful staff, excellent facilities
Richard S | Overall ExperienceAll of my experiences wit the Williston UHAUL staff have been positive. One recommendation I would make is to periodically clean the moving carts as they have seen a lot of wear and tear since the facility opened. Most of them have dirt, paint, other stains on them. I know a lot of care is put into cleaning the trucks and trailers that are rented out and it takes staff time to maintain the facility, but it would be nice to see that the carts get a quick wash from time to time. Thank you for having a space that is clean, well-lit, and secure!
Bonnie B | Overall ExperienceDidn’t read notes and double charged my card so instead of being on a relaxing camping trip I gotta call and take care of that today. You guys owe me 140 bucks.
jeremy b | First ImpressionsManager was friendly and very knowledgeable.
JOHANNA M | First ImpressionsWhat could be a better storage space rental than one on the first floor that is climate-controlled ? U- Haul Storage Facility is superior in every way. The staff is super-friendly and helpful; there are carts of different sizes to accommodate your move- in or move-out. Incredibly, l was able to secure a storage unit when they are in such high demand. I was impressed with the security of the facility and pleasant experience my daughter had when she rented a unit. So , it paved the way to my renting a storage unit as well. Because of various delays and “hiccups” , l found that U-Haul was flexible with several unavoidable delays at my end , and were so accommodating with date changes and then time changes on top of it. I was pleasantly surprised and relieved that staff (not only over the phone, but in person), readily worked with me . Everything is efficient , clean and organized. The ease of renting a unit and a truck are “user-friendly” on-line. I cannot say enough good about this brand new U-Haul facility in Williston, Vermont.
Nancy G | First ImpressionsMarco, one of the employees at the Williston, VT location, is an outstanding representative for U-Haul. He went above & beyond to help me lock my storage unit when the bolt was jammed.
Judith B | Overall ExperienceEverything was just fine and dandy
DAVID H | First ImpressionsGreat place for storage, very convenient and easy to get to from UVM. Perfect place for college summer storage.
Amar J | Overall ExperienceVery clean and temperature was great
Jamie K | Overall ExperienceEverything about the U-Haul was good except the move-out process. I reserved the storage unit on uhaul.com and the website made it seem like I was supposed to initiate move-out on uhaul.com as well. 8 days after I initiated move out, the request was still pending and I had to go in to the office to get it done. I tried calling multiple times but could never get through to anyone who could help me understand what the delay is. If I'd known that I needed to just go to the office, I would have done that the day I moved my stuff out.
David H | Overall ExperienceONE COMMENT LIGHTS NEAR STORAGE UNIT AUTO SHUT OFF WHEN TRYING TO LOAD BELONGINGS INTO UNIT. SENSOR IS TOO FAR AWAY THINKS YOU NOT THERE AND LIGHTS GO OUT IN HALLWAY.
James P | Overall ExperienceThe storage unit did not have the numbers painted on and need to be added.
wade h | First ImpressionsThe whole access code check in check out thing was kind of confusing
Devon L | First ImpressionsRude staff, “confirmed reservations” constantly not honored. Glad to be done with them.
Allan S | Overall ExperienceIt is a brand new facility. Everything looks great. Very easy to navigate. What isn’t easy and is very confusing, is the arm and disarm process. You shouldn’t have to use two different boxes. Or the staff does not know how it works. Mh
Cheryl A | First ImpressionsFabulous and accommodating staff. Over and above in customer service!!
Brenna H | Overall ExperienceI liked both employees that I had direct contact with.
David L | First ImpressionsOnly downside the storage unit handle wouldn’t close enough to put lock on. Took an employee to fiddle with it to open and close.
Joan F | First ImpressionsI especially like it because it is climate controlled
Brant G | First ImpressionsVery easy move in!
Marie D | Online Move InWhen I had to suddenly store my life it was so traumatic. Everyone and everything about my experience was so helpful and pleasant. Thank you!
Cynthia H | Overall ExperienceI feel safe and secure about my unit, and I'm currently making a pile of things I'm now willing to add into my unit.
Kate L | First ImpressionsWe have a unit but have not moved in but the staff was excellent
stephen w | First ImpressionsVending machine
jordan y | Overall ExperienceAwesome facility with great staff. I highly recommend.
Tyler H | Overall ExperienceOne minor complaint. I tried to call, and when I couldn't get through I stopped on my way home from work total to the staff of the local storage facility. There was only one person working and it took a VERY long time for my turn to ask questions. The answer was basically "I can't do anything for you. Keep refreshing the web page." So basically the facility was understaffed, making it take an excessive amount of time even to get answers to a relatively simple question. If you had adequate staffing, I would give you 5 stars.
Matte B | First ImpressionsYard was never locked .... Only one person on the weekends took 45 minutes to close out my account. Only reason I use you guys is there's nobody else.
Trevor B | Overall ExperiencePoor customer service!
Tabatha S | First ImpressionsEverything was great. I was moved out on 5/17. I was having wifi issues so couldn't take the requested pictures, so I went back on 5/26 to try again and it worked.
Melissa F | Overall ExperienceOutstanding facility and staff. Best, ever!
JAMES D | Overall ExperienceThe trailer from FL to VT was excellent. The storage facility exceeded my expectation. Thanks to all at U Haul!!
Ted M | Overall ExperienceCodes for check in check out were a little unclear
Donald C | Online Move InClean, security great, convenient. Like all places, sometimes short staffed, but friendly and accommodating. Thank you
Judy M | Overall ExperienceThe facility is great, exactly what I was hoping for and the communication clear and purposeful once we got acknowledged after waiting in an empty room for a bit. My one complaint is that not only was bathroom was out of toilet paper, the trash inside of the bathroom was overflowing so much that it was taller than the sink and spreading out onto the floor and there was what looked like blood smeared around the sink. Because it was beyond the state of average use we when we arrived we mentioned it to one of the agents that the bathroom was out of toilet paper. We were there several hours unloading from a cross country move and saw the agents leaving for the day having not addressed the restroom at all and it got progressively worse as our day went on. In need of some serious attention, please.
Frank G | First ImpressionsI had a couple of interactions with staff that tainted my overall impression of the entire experience but that is all it takes.
Kevin C | Overall ExperienceWas very nice !!!
Louis W | Overall ExperienceVery happy with trailer and unit. Thanks
Ted M | First ImpressionsReserved 1st floor 10 x 15 unit. Was given 2nd floor which isn't a huge deal but was given 2 units. A small one and 10 x 10. Not what I thought I reserved. Older gentleman at desk that checked me in wasn't very helpful nor friendly.
Andrew N | First ImpressionsWe were astonished by this facility. Self storage Rockstars man!
Derek C | First ImpressionsOutstanding facility!
JAMES D | Online Move InClean and secure storage. Convenient access.
Rey M | Overall ExperienceEverything worked as planned. My only concern is that you can book a reservation, but that doesn’t mean the trailer will be there, or that the storage space will be there when you need it. I reserved a 5 x 5 storage space, and then the day before leaving, I was told it wasn’t available. Fortunately, I needed a 5 x 10 otherwise it would’ve been very inconvenient.
David H | First ImpressionsExceptional service.
Mark M | Overall ExperienceSecurity process for front door needs to be explained more. When to code in, do you need to code out, etc.
Michael W | Online Move InStorage building was very clean and well lit, even the convenient bathroom was clean. Climate control is a bonus! Rolling carts, recycling home goods area nice. Unloading area handy and undercover if needed. Well done overall.
Helen R | Overall ExperienceThank you for the excellent service. Harley was particularly marvelous and everyone was great.
Nancy H | First ImpressionsThe desk staff are not accommodating. Show lack of effort, professionalism.
Jean L | Overall ExperienceSuper helpful Burlington staff! Offered us a discount since the size we reserved online was not available. Very clear directions and an easy transfer of things to store.
Steven S | First ImpressionsI wish the building allows 24/7 access.
Dennis V | First ImpressionsThe Williston VT UHaul site was great both times I needed them. I also decided to use one of their climate control 10X10 storage units. Very clean, easy to access and the General Manager and his work team were great! Thank you!
Natalie A | First ImpressionsI chose U-Haul because of brand recognition
Jason K | First ImpressionsLove the new facility. So modern. Workers are very helpful. They could use extra person to help them as they were extremely busy.
joshua m | First ImpressionsExcellent staff. Facilities were exceptional
Richard M | Overall ExperienceMarco was so helpful! I sang recommend this place highly enough.
Thomas O | First ImpressionsThe guy who signed me up there didn’t notice my storage unit reservation at first that I made via phone two days prior. Then I told him how to capitalize my info. when he typed it in. Nobody knew how to link my account there with my online account that I made a day or two prior, either.
Danielle B | First ImpressionsSUPER easy process!!!!!!
Mark M | Online Move InMy son had a gap before his new apartment was ready , so.being able to store his stuff between moves worked perfectly.
Brian G | Overall ExperienceAccessible, moving equipment available, clean, safe, and better pricing than other competitors.
Dennis V | First ImpressionsOne concern. I was only able to clear out my unit the day after my payment was made. I don't understand why you were unable to refund or prorate a refund of a largely unused rental fee....
Tom K | Overall ExperienceThank you, Paris and Pam!! You are the best! We loved meeting you and have already recommended your facility to anyone who asks if we know of a storage place. It’s very convenient to get to also! Thanks, Debby and Brown Adsit
Debby a | Overall ExperienceOnly reason I said unit wasn't ready was because door wasn't numbered correctly and hadn't been swept out. Staff was very helpful and pleasant and corrected this immediately.
Lois B | Online Move InThis U-haul facility is clean, secure, and easy to access, except please be aware you will likely be overcharged or pay excessive amounts for your units. I couldn't move due to Covid and had to pay $399 for less than 2 weeks in the facility. Your stuff will be safe, secure, and dry, except you will likely overpay for storage.
Alex G | Overall ExperienceOur move in was so easy and it’s been great to be able to access our unit at times convenient for us. The facility is clean and so easily accessible.
Teresa D | First ImpressionsI was going to rent a another storage site, but change when I went to rent the UHaul and realized you had your own storage sites.
Brian G | First ImpressionsThey were closed most of the time I stopped by. Apparently they close @ 4:30pm
Ed T | Overall ExperiencePam and Paris greeted us with smiles, answered our questions, showed the unit location in your new, clean and huge building! We like the convenience of being able to access anytime in a safe, well lighted and secure building. Highly recommend to everyone looking for a storage unit and climate control was a positive feature for us. Thank you, Pam and Paris!
Debby a | First ImpressionsExcellent service at the store too.
Margaret G | Online Move InNo comment
SAIDI K | First ImpressionsI especially appreciate the good customer service of Greg from day 1 opening. He was on top of everything. Very good staff, too.
michael k | Overall ExperienceMarco was very helpful and professional
Frank B | First ImpressionsI cancelled my reservation almost right away, I never used the unit in any way and I was told I’d get a full refund but it was never issued. I even went back a second time and asked about it and they said, oh yes, it was being issued but the person who was handling it wasn’t in that day.
Linda R | Overall ExperienceGreat customer service~! My rep was super understanding that my family lives all around the country and that put me at ease using your facilities. Faculties were clean and put my elderly father at ease with the climate contort. Thank you~
Morgan K | First ImpressionsStaff friendly and try to help but are limited in either training or authority given. I made a credit card payment in person and it was never processed and my 93 year old mother got a delinquency call. I heard, "we need a manager for that" on several occasions. I could not even buy a $3.95 item with cash as the manager was unreachable. Great facility, great staff trying to help. Give them the authority and advance training.
David W | Overall ExperienceThis is my second unit at this location. Unit 1187 unfortunately didn’t have a tag on it, nor did it have a lock. It had sticky, oil-like liquid all over the floor, a coffee cup in the corner and dirt…that I had to clean out before moving things in. Other than that it’s an easy, Smooth rental experience.
IRNELA S | Online Move InMarco was very knowledgeable and hospitable. Thanks!
LINDA V | First ImpressionsMarco, Brian and Paris were so kind and helpful! Great customer service! Congratulations on the great hires
Kelly S | First ImpressionsExcelent Service
Tanya T | First ImpressionsMarco, Brian and Paris were each so kind and helpful in there own way. Great customer service from them all! Thank you!
Kelly S | Overall ExperienceOn site help from the staff at Williston VT was great. The Williston gets a 5 star for its efforts and help. I would recommend a bit more attention to detail as my name was botched once and that caused some issues with my reservations. The only reason I gave a 4 star (for OVERALL UHaul storage experience) was the online process (verification, check in) wasn't at all smooth and required me to call UHaul several times. I was always routed to the UHaul call center and found the interactions with the call center inconsistent - once I was dropped and another time was given the wrong rental unit.
David S | Online Move InGreat facility, clean, secure, and very easy to access. Staff was knowledgeable and helpful.
John H | Overall ExperienceMoving in to the storage unit was super easy, competitively priced, with great access. The luggage trolley’s were a big help and there were plenty available. I would definitely use Uhaul again for my storage needs and highly recommend to anyone needing to store items in a clean, easy to use and access climate control Ed storage space.
Clay F | Online Move InWe were moving from out of state and need 3 units for 3 months. The staff was extremely helpful and knowledgeable in planning the move. I could not have asked for a better experience
John M | Overall ExperienceI was told there would be a lock in my unit there was not so I had to go out and purchase one at an additional cost I think they should be refunded to me by taking the cost off of the next months rent
Stephen C | Online Move InSo far so good.
David T | Online Move InMarco was incredibly helpful showing me how to use the security pin pad and helping me locate my unit. I am entirely grateful!
Patience J | First ImpressionsI would definitely use U-haul every time I need storage
James D | Overall ExperienceI didn’t realize when reserving that my unit would not be accessible 24/7. For someone who works 2nd shift, it is super inconvenient for me not to be able to access my unit after 10pm. I will likely have to chance facilities. As happy as I am with the unit, especially having climate control for such a reasonable price, If I can’t access it during the times that I need, it doesn’t do me any good to have it.
Jennifer M | Online Move InMario was super helpful and awesome to work with!
Renee J | First ImpressionsEasy to check-in, loved that I could drop off the U-Haul right at the storage facility.
Allie M | First ImpressionsEverything surpassed my expectations the loading of my storage unit was made a breeze with all the available carts
James D | First ImpressionsWould use again !
Karen M | Overall ExperienceI’m making a move from NJ to VT and rented a unit last Thursday. I moved items yesterday and arrived at the unit to find my access card didn’t work. I called customer service , who left a message for the manager. I also left a voicemail at the number on the access card reader. I also called the security company. I had to find a safe place for my belongings on a Sunday night, which is not easy. I still have not heard back. I called customer service again, which couldn’t reach the manager either and routed me back to the 1-800 #. Please call me back! I’ve paid for the unit and I’m not getting access or any customer service. Michael Tongring, 908-285-3445
Mike T | First ImpressionsGreg and his team are amazing, I am not exaggeratingÑ: above and beyond.
Carlos A | First ImpressionsA little pricey but very nice facilities
Robert G | Overall ExperienceGM was beyond awesome and incredibly accommodating on helping us with some oddities - including some things that were odd sizes, letting us return trailers conveniently instead of driving to another location, etc. and Marco who was on his way out of the building after his shift ended and noticed we were having problems with our hitch, so he stopped to help us and was so awesome! This place is well run with good peeps.
Audrey H | First ImpressionsWell done. Thanks
Richard P | Overall ExperienceMarco was super helpful and took the time to walk me through the facility. Very nice staff and facility.
MICHAEL S | First ImpressionsNice facility. Great space for a terrible driver like me to maneuver.
Peter F | Online Move InEveryone was very friendly and helpful. The facility is immaculate.
Susie A | First ImpressionsMe Thompson and staff “Marco” were just GREAT!!!
Fred S | First ImpressionsThe facility was great and the staff were helpful, but there was only one staff member out of the three who was able to help—the general manager—as the second person I found (I walked all around the building trying to find someone to help me; three other people were also looking for help; and a line of cars went out the door) was a maintenance person and the third person was in training using the forklift. I saw one person drive away because he had been waiting for so long and no one was helping him. Once I got help, they were wonderful, but there needs to be a better system in place and communication about employees’ whereabouts to customers; otherwise, U-Haul will keep losing business like the person I spoke to who was also waiting for 20+ minutes.
Emily O | First ImpressionsStaff person Marco Marroccia was awesome. Our reserved 9' van was not available so he quickly moved us up to a 10' box truck. We drove only 5 miles to load the truck up but then found out the new location for the family of 5 was not ready so drove back to Uhaul with a loaded truck. He told us with a truck rental the first month of storage was free and the new facilities 2nd floor was now open. We had been told before storage units were all taken. We quickly unloaded the truck into storage and our day was done. Thank you Uhaul and Marco!
David W | First ImpressionsEvery thing was great, except when I went to purchase a padleock I was unable to find anybody so we had to go to wall mart and come back to lock our unit.
Louis W | First ImpressionsSuper staff. Friendly and knowledgeable. Couldn’t be more satisfied with my experience
Richard M | First ImpressionsUHAUL staff are wonderful, calm, supportive friendly and sincere. The staff really listen to their customers and are very knowledgeable. The new building is impressive in layout and the Interior spaces are designed well too. The freight elevator works well and it can hold several large pieces of furniture. The moving tools like the push cart trolleys made moving in a smoother process.
elise d | First ImpressionsI felt the people there were interested and responsive to my concerns and questions. Much appreciated!
Tom K | First ImpressionsGreat service from staff, super staff member Marco M really helped with everything I needed, would go back! Recommend.
JAMES B | First ImpressionsAwesome staff and excellent experience
Tyler H | First Impressionsthank you… i called over 10 storage places in VT n none had any available….
sumr b | First ImpressionsThe entire staff were amazing to work with: friendly, attentive, courteous, professional; especially Marco (associate) and Greg (GM). The facility was very clean, and everything was well kept and worked efficiently. The nicest UHaul facility I have ever been to and the most pleasant staff I have ever worked with.
Matthew L | First ImpressionsIt was not easy to remove the little green plastic to initially open the unit. Otherwise everything went smoothly!
Naomi B | Online Move InThe indoor and temperature regulated space provides experience for our storage needs.
Douglas D | Online Move InFriendly staff
Jeff S | Overall ExperienceVery clean and efficient system
Robert G | First ImpressionsReserving a storage space @ this location was a nightmare. When I called them, the calls were always redirected to a national call center. The national call center said there were no space available in the entire state of VT. I called several times trying to talk to someone @ the Williston location to see if any units might be coming available but was never able talk to someone there. The calls were always redirected to the national call center. I called the national call center again & requested the Williston location call me. I never received a call back. After trying, for several days, to reach someone @ the Williston location, I decided to call a different U-Haul location in Williston and to my surprise someone picked up. She informed me a new facility had just opened up in Williston, but I needed to talk to that facility to reserve a storage unit. She gave me their phone number and as usual I could not get through to them. I was finally able to reserve a unit by connecting with someone @ the national call center. I received an email confirming I had a unit reserved. A few days later, I got an email, from U-Haul, indicating I cancelled my reservation, which I did not! I tried, again, to reach the Williston location to let them know I planned on keeping my reservation but, as always, I couldn't reach anyone there. I was redirected to the national call center. They couldn't see that I had even reserved a unit, let alone they cancelled it. Fortunately, I was able to reserve another unit. I tried to reach Williston on my trip to VT from NC because I noticed the day I was to return the U-Haul truck was a day off. Couldn't reach them. The calls were directed to the national call center several times. I was able to get the return date corrected. I asked them when Williston location closed, they said 7 pm. We got the truck unloaded @ the Williston location around 6:30 pm. When I went to give them the truck key, the office was locked. I was told they closed @ 4 pm even though the hours posted said they close @ 7 pm. There were many other problems with renting the U-Haul truck as well. Not a good experience all around. I don't know why anyone would use U-Haul?
Ed T | First ImpressionsNo staff at counter for 15 minutes. When I asked the Uhaul employee outside for help he rudely told me to wait and made no effort to radio anyone. Facilities were extremely well maintained and nice.
David G | First ImpressionsOf course this is a new building. Staff very pleasant and admittedly I needed some extra help as I have never rented storage before.
Teresa C | First ImpressionsFive ⭐️
Thelma C | Overall ExperienceThe manager is very nice and accommodating. He switched my unit to one a little closer to the door. However I am having issues with the door closing. ***Also a big problem was that there are or were PODS placed right in front of the entrance sliding door and also they were taking up value parking spaces right in front. I except to be able to park near the door and not have pods placed there. There are only a handful of parking spots and to have pods there was not acceptable especially for what you charge for storage.
Amanda P | Online Move InOwner was very helpful, friendly, and prepared. Definitely impressed.
Yana T | Online Move InGreg, the Owner/Manager is very responsive. The facility couldn’t be cleaner. It’s well lit and access is easy.
Rebecca J | First ImpressionsYour staff were exceptional.
Kevin F | First ImpressionsI had a really hard time trying to open the door to my unit and had to ask another customer for help. The door slide could use some DW40. Otherwise, all was good. The young gentleman who helped us out had his hands full while I and five other customers were waiting for service, as he was the only staff on site. He was extremely courteous, apologetic for our wait time, and super helpful. You've got a good one there!
Marcy K | Online Move InThe storage space is too small for the monthly price
Shawana C | First ImpressionsOther than they are under staffed, it went well.
Eugene T | Online Move InGreg was very helpful and friendly! Great customer service skills! Thank you for all your help
Carla K | First ImpressionsVery nice
linda s | Online Move In