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WILLARD JCustomer Reviews for U-Haul Moving & Storage of Wilmington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Patty was absolutely amazing from beginning to end! From my very first phone call explaining my situation and what I needed, to when I got there and going over which trailer would be best for me. Then when I didn’t have the right ball on my truck, she had them there. When I didn’t have the correct light wiring, she again knew exactly what I needed. When I didn’t have the right tools to change hitch balls, she looked to see what they had for tools and once again had what I needed! The return experience was just as smooth and professional. Find a way to clone this woman and have her manage every location please!
JOSEPH CI had an amazing experience. The staff were not only extremely helpful but went above and beyond to help me. I was stressed out and they were patient, exordinarily nice and made what could have been a tough time real easy. Patty was amazing and helped me out immensely. Would recommend to anyone. Great people work here.
RICHARD PI was there on 6/19. The woman working was a true gem. Very friendly and attentive to all customers. I had a great experience because of her. I didn't use the app or open the dozen emails I got. Just digital noise. It's her. She is the reason for this 5 star rating.
TIMOTHY DThis was a super easy and simple rental of a car carrier. Ms Payne went above and beyond to arrange the rental as one of her regulars also asked for the rental. She made arrangements for me to use it for the day. I did , I actually brought it back a few hours early. The store is very clean, well maintained and fully stocked I’ve rented from here a few times, always an easy rental
KEITH BPatty is the best
ROGER D | Overall ExperiencePatty was the best!! Made my experience there amazing!
ARSEN AThey were outstanding. Get your propane too
GEORGE WArriving early on Saturday which was a pretty busy morning, the manager accommodated me with speed and professionalism. I do not rent often, but I'm very pleased with my Wilmington Mass location
Patrick MPatty was professional and patient, kept me informed all along the way.
John FI needed a 15’ box truck for a few hours. Although I had closer U-Haul stores to me I went to the Wilmington location because it is always clean and seamless. Patty runs a great store/location. Would recommend to anyone who is looking for any moving/rental needs.
JAMES CThe 1st motorcycle trailer that I was assigned the tail lights didn't work. Brandon quickly adjusted and provided another. He did a great job.
EDWARD BRyan was prompt and professional. Excellent service.
PAUL MFirst truck dropped off in plainville. at around 4:00. so left key in mailbox. Second truck dropped off in Wilmington. People in this office were very nice and helpful. Accommodating me with the truck sizes. were very helpful and kind. No improvement needed for me.
TERESA MThe staff were helpful and friendly. Great experience- no complaints.
PHILIP LNone service was good.
PETER SAll good!!
DAVID LVery friendly and efficient service.
NORMAN MPatty was so helpful to me. She helped me find the best size storage unit for my needs. She is so pleasant and everything was very clean. I would definitely recommend this location to all of my friends. Thank you again
LAUREN f | Overall ExperienceRude lady/owner. Patty was her name.
Robert FHonestly the service that I've gotten for two separate multi-day cargo van rentals from Wilmington could not have been better. I used to use a different dealer in the past but am now a dedicated Wilmington U-Haul customer.
MARSTEN PI have worked with Patty Payne for a few years now. She and her staff and location are friendly, and a well operating location. This past rental (thru the app) I was not able to secure my equipment at her location so I had to reserve in the Woburn MA location and the day of my reservation I was told that my pick up time had to be extended bc the equipment wasn’t going to be returned at the time I reserved it. They (woburn) were not able to fulfill my request on a timely basis so I asked for my reservation to be transfer to another location and was happy that Wilmington MA (Patty) had a trailer available for me. She is great! My only complaint would be that Woburn didn’t give me a lot of notice of the issue and if another location didn’t have an available pc of equipment I would have been stuck and upset.
DOMENICO GGreat customer service
MICHAEL FPatty at Wilmington, MA was incredibly helpful and professional
COLLEEN MNothing
CHARLES MVery friendly service was great
MICHAEL FPatty was prompt, courteous and handled paperwork as well as physical hook up of the rental trailer professionally.
Mark BGreat rental last minute and great staff
JONATHAN LThanks
JOHN CThe representative was efficient, helpful and friendly,
MICHAEL WPatty & the rest of the staff were great!
BENJAMIN EPatty was amazing to work with, she answered all my questions, quickly had my paperwork completed and wished me a safe trip.
CATHERINE FPatty was amazing and a pleasure to work with she made my experience excellent. I would highly recommend her location to family and friends as she had excellent customer service! Patty's location has a 5 star customer care!
Nick Dapp is slow and cumbersome. I was able to reserve the car online. But getting the car was not successful. I ended up going into the store to retrieve the vehicle
James Knothing to add
PETER HFriendly, professional service.
SCOTT BAbsolutely amazing experience in and out within minutes with everything I needed for the day. Very thorough in making sure you understand everything in the agreement before you leave. My contact was Patty I believe and she was awesome.
ROBERT BDropped off a rental at this location and staff was super friendly. Also purchased some large mirror & frame boxes earlier, like 20 of them, and the manager said she would buy them back if I didn't use any. Brought back the ones I did not need with the receipt, and they gladly refunded the unused boxes. What a great policy! Thank you!
LAURA CCustomer service was next level staff was amazing
ANTHONY ANothing needs improvement people were fantastic
ROBERT DFix your app.
WAYNE MPatty was awesome very personable!
TIMOTHY SIt was a quick operation that was ably assisted very efficient staff. Kudos.
JOHN KPatty is awesome job of taking care of everything even hooking it up thank you
MICHAEL FWe will be using this service again. :)
TIMOTHY CPatty was extremely helpful in all aspects of my move. Every product she recommended was the perfect tool for the job. And she is one of the nicest people I've ever met.
KEVIN FForget managers name but she’s great
DANIEL ZPatty was Fantastic and very helpful. Will use this location in the future.
KATHLEEN GNo improvements needed. The service was perfect! Thank you.
CHRISANTO MPaddy was amazing made everything go so smooth ,treated me with great respect!!!
FRANCIS TThe owner there is wonderful! I would absolutely rent a truck there again
NICOLE KThe newer double door 5x8 trailers are much better than the older 5x8 trailers with roll up doors. I had an old 5x8 that was less than clean when I picked it up. It did not have any heavy debris inside however I wet mopped the inside of the trailer before I loaded it with my belongings.
BENJAMIN CVery professional and efficient experience. Second time using this location, and would definitely again.
DAVID SThe two women that were working were very kind and helpful. They made the process very easy.
MICHAEL FThe kind and friendly people made it an easy process! I would use them again!
ROBERT MThe truck it self was perfect. However, there was a member of staff (Patty) who was consistently aggressive in her approach with communication.
Vega CPatti (think I spelled it right) & her team are quite simply the best. Dealing with them has been a most excellent experience. If you need storage or gear for a move, don't just consider them. Make this location & team your 1st choice.
DAVID GHonestly it was fine. Nothing spectacular but nothing bad. The three gentlemen assigned to the VERY QUIET location the day of my pick up were all personable and polite and efficient. The truck was easy to locate, clean, and in good working order. If anything might be improved it would be to provide more clear instructions outside the building as to exactly where they want the vehicles left in after hours returns but we left it in the "return area" and ensured that it wasn't blocking egress and doors, etc.
TARA-MAE RStaff And Patty setup was quick explained the gas mi etc. returned took a pic of miles full tank and off I went. 👍
JOHN RNot much I was very pleased
BRIAN CPatty was wonderful, and helped my husband and I completely. We will definitly refer our family and friends to this location. Thank you Patty! -Krystal
TODD RYour employees at your wilmington location are 2nd to none friendly and very professional very easy to work with !!
SCOT BWonderful service with a smile appreciate your help. Would definitely use you guys again.
JOSEPH BI have used this location many times never had a problem.Patty is the best makes it look easy
DOMENIC MGreat service. Convenient booking. And tons of moving options, moving help solutions, and accessories available both online and in the store. Also, really impressed with the gear made available to employees
JOSEF M | First ImpressionsPatty and her team were fantastic. I look forward to doing business with them in the future.
William M | Overall ExperienceStorage area had outside light, but the unit itself has no light. I also rented a 15 truck and it smelled in cabin and truck was not cleaned. The truck also had suspension problems on turns made loud noises. Brung it to workers attention, he had no idea and quickly said "he will put it out of service". Come on man, you knew because of your action when he drove up truck and his hesitation and character I picked up. Truck was a safety hazard and I'll never rent from here again.
Anthony B | Overall ExperienceStaff are great and made my rental experience easy.
Lorraine D | First ImpressionsSpecial thanks to Tatiyanna Correa. She was more than accommodating and helpful during our move in process. The entire staff at Danvers is hardworking, friendly, and helpful. Also, thanks to Sabrina with reservations for her extra support provided to ensure we got the storage and vehicle support necessary for our move. 5 stars to both these ladies.
Adam B | Overall ExperiencePatty was welcoming, collected, and helpful even while the store was very busy. I had a pretty full 10’ truck to unload myself and it was 80 degrees. She kindly provided my wife & I cold water to cool off.
William M | Online Move InPatty was as pleasant as she was efficient.
Paul T | First ImpressionsWilmington U haul and Patty went above and beyond to help me with storage . Manager was always very pleasant and helpful and very knowledgeable
Christopher L | Overall ExperiencePatty is the best!
Paul T | First ImpressionsGreat bunch of people. I love the holiday decorations. They truly care about their customers
Shannon S | First ImpressionsI called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn’t move in. I still haven’t see the refund.
Stacey S | Overall ExperiencePeggie and Jamie have been amazing. Very helpful
DIANE B | First ImpressionsVery helpful and hands on!
Jessica V | Overall ExperienceWorst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .
WILLIAM R | Overall ExperienceJamie was down to earth friendly, nice smile and attitude. Very Helpful!!
Paul S | First ImpressionsJamie the manager was so good! The employees alrhough new were great too
Kathe L | First ImpressionsI rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also
lisa d | Overall ExperienceThe staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.
Tom S | Overall ExperienceJamie was very helpful and went out her way to help my family with a storage unit.
samuel b | Overall ExperienceThe man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.
Dianne N | Overall ExperienceGreat friendly and careing
Sarah S | First ImpressionsGreat service from shipping to scheduling to move out. Thanks for the help guys!
Ken P | Overall ExperienceI dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
leigh s | First ImpressionsUsed this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.
MARYALICE C | Overall Experience