Customer Reviews for U-Haul Moving & Storage of Wilmington

6,427 reviews

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Arriving early on Saturday which was a pretty busy morning, the manager accommodated me with speed and professionalism. I do not rent often, but I'm very pleased with my Wilmington Mass location

Patrick M 
Rating:
5.0

Patty was professional and patient, kept me informed all along the way.

John F 
Rating:
5.0

I needed a 15’ box truck for a few hours. Although I had closer U-Haul stores to me I went to the Wilmington location because it is always clean and seamless. Patty runs a great store/location. Would recommend to anyone who is looking for any moving/rental needs.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T 
Rating:
5.0

Customer did not leave a comment.

BRUNO F 
Rating:
5.0

Customer did not leave a comment.

RAJEEV K 
Rating:
4.0

The 1st motorcycle trailer that I was assigned the tail lights didn't work. Brandon quickly adjusted and provided another. He did a great job.

EDWARD B 
Rating:
5.0

Ryan was prompt and professional. Excellent service.

PAUL M 
Rating:
5.0

Customer did not leave a comment.

DAVID D 
Rating:
5.0

First truck dropped off in plainville. at around 4:00. so left key in mailbox. Second truck dropped off in Wilmington. People in this office were very nice and helpful. Accommodating me with the truck sizes. were very helpful and kind. No improvement needed for me.

TERESA M 
Rating:
4.0

The staff were helpful and friendly. Great experience- no complaints.

PHILIP L 
Rating:
5.0

None service was good.

PETER S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

All good!!

DAVID L 
Rating:
5.0

Customer did not leave a comment.

JAY S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W 
Rating:
5.0

Very friendly and efficient service.

NORMAN M 
Rating:
5.0

Patty was so helpful to me. She helped me find the best size storage unit for my needs. She is so pleasant and everything was very clean. I would definitely recommend this location to all of my friends. Thank you again

LAUREN f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN S 
Rating:
5.0

Customer did not leave a comment.

ERIC M 
Rating:
1.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D 
Rating:
2.0

Rude lady/owner. Patty was her name.

Robert F 
Rating:
5.0

Customer did not leave a comment.

RONALD H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Honestly the service that I've gotten for two separate multi-day cargo van rentals from Wilmington could not have been better. I used to use a different dealer in the past but am now a dedicated Wilmington U-Haul customer.

MARSTEN P 
Rating:
5.0

I have worked with Patty Payne for a few years now. She and her staff and location are friendly, and a well operating location. This past rental (thru the app) I was not able to secure my equipment at her location so I had to reserve in the Woburn MA location and the day of my reservation I was told that my pick up time had to be extended bc the equipment wasn’t going to be returned at the time I reserved it. They (woburn) were not able to fulfill my request on a timely basis so I asked for my reservation to be transfer to another location and was happy that Wilmington MA (Patty) had a trailer available for me. She is great! My only complaint would be that Woburn didn’t give me a lot of notice of the issue and if another location didn’t have an available pc of equipment I would have been stuck and upset.

DOMENICO G 
Rating:
5.0

Great customer service

MICHAEL F 
Rating:
5.0

Patty at Wilmington, MA was incredibly helpful and professional

COLLEEN M 
Rating:
5.0

Nothing

CHARLES M 
Rating:
5.0

Very friendly service was great

MICHAEL F 
Rating:
4.0

Patty was prompt, courteous and handled paperwork as well as physical hook up of the rental trailer professionally.

Mark B 
Rating:
5.0

Great rental last minute and great staff

JONATHAN L 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
4.0

Thanks

JOHN C 
Rating:
5.0

The representative was efficient, helpful and friendly,

MICHAEL W 
Rating:
5.0

Patty & the rest of the staff were great!

BENJAMIN E 
Rating:
5.0

Patty was amazing to work with, she answered all my questions, quickly had my paperwork completed and wished me a safe trip.

CATHERINE F 
Rating:
5.0

Patty was amazing and a pleasure to work with she made my experience excellent. I would highly recommend her location to family and friends as she had excellent customer service! Patty's location has a 5 star customer care!

Nick D 
Rating:
5.0

app is slow and cumbersome. I was able to reserve the car online. But getting the car was not successful. I ended up going into the store to retrieve the vehicle

James K 
Rating:
5.0

Customer did not leave a comment.

PAUL I 
Rating:
5.0

nothing to add

PETER H 
Rating:
5.0

Friendly, professional service.

SCOTT B 
Rating:
5.0

Absolutely amazing experience in and out within minutes with everything I needed for the day. Very thorough in making sure you understand everything in the agreement before you leave. My contact was Patty I believe and she was awesome.

ROBERT B 
Rating:
5.0

Dropped off a rental at this location and staff was super friendly. Also purchased some large mirror & frame boxes earlier, like 20 of them, and the manager said she would buy them back if I didn't use any. Brought back the ones I did not need with the receipt, and they gladly refunded the unused boxes. What a great policy! Thank you!

LAURA C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J 
Rating:
4.0

Customer did not leave a comment.

MAHIT B 
Rating:
5.0

Customer service was next level staff was amazing

ANTHONY A 
Rating:
5.0

Nothing needs improvement people were fantastic

ROBERT D 
Rating:
5.0

Customer did not leave a comment.

JUSTIN J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F 
Rating:
5.0

Fix your app.

WAYNE M 
Rating:
5.0

Patty was awesome very personable!

TIMOTHY S 
Rating:
5.0

It was a quick operation that was ably assisted very efficient staff. Kudos.

JOHN K 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Patty is awesome job of taking care of everything even hooking it up thank you

MICHAEL F 
Rating:
5.0

We will be using this service again. :)

TIMOTHY C 
Rating:
5.0

Customer did not leave a comment.

SCOTT B 
Rating:
5.0

Patty was extremely helpful in all aspects of my move. Every product she recommended was the perfect tool for the job. And she is one of the nicest people I've ever met.

KEVIN F 
Rating:
5.0

Forget managers name but she’s great

DANIEL Z 
Rating:
5.0

Patty was Fantastic and very helpful. Will use this location in the future.

KATHLEEN G 
Rating:
5.0

No improvements needed. The service was perfect! Thank you.

CHRISANTO M 
Rating:
5.0

Paddy was amazing made everything go so smooth ,treated me with great respect!!!

FRANCIS T 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

The owner there is wonderful! I would absolutely rent a truck there again

NICOLE K 
Rating:
5.0

The newer double door 5x8 trailers are much better than the older 5x8 trailers with roll up doors. I had an old 5x8 that was less than clean when I picked it up. It did not have any heavy debris inside however I wet mopped the inside of the trailer before I loaded it with my belongings.

BENJAMIN C 
Rating:
5.0

Very professional and efficient experience. Second time using this location, and would definitely again.

DAVID S 
Rating:
5.0

The two women that were working were very kind and helpful. They made the process very easy.

MICHAEL F 
Rating:
5.0

The kind and friendly people made it an easy process! I would use them again!

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

PAUL I 
Rating:
2.0

The truck it self was perfect. However, there was a member of staff (Patty) who was consistently aggressive in her approach with communication.

Vega C 
Rating:
5.0

Customer did not leave a comment.

KEITH D 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T 
Rating:
5.0

Patti (think I spelled it right) & her team are quite simply the best. Dealing with them has been a most excellent experience. If you need storage or gear for a move, don't just consider them. Make this location & team your 1st choice.

DAVID G 
Rating:
3.0

Honestly it was fine. Nothing spectacular but nothing bad. The three gentlemen assigned to the VERY QUIET location the day of my pick up were all personable and polite and efficient. The truck was easy to locate, clean, and in good working order. If anything might be improved it would be to provide more clear instructions outside the building as to exactly where they want the vehicles left in after hours returns but we left it in the "return area" and ensured that it wasn't blocking egress and doors, etc.

TARA-MAE R 
Rating:
5.0

Staff And Patty setup was quick explained the gas mi etc. returned took a pic of miles full tank and off I went. 👍

JOHN R 
Rating:
5.0

Customer did not leave a comment.

MANOJ W 
Rating:
5.0

Not much I was very pleased

BRIAN C 
Rating:
5.0

Patty was wonderful, and helped my husband and I completely. We will definitly refer our family and friends to this location. Thank you Patty! -Krystal

TODD R 
Rating:
5.0

Your employees at your wilmington location are 2nd to none friendly and very professional very easy to work with !!

SCOT B 
Rating:
5.0

Wonderful service with a smile appreciate your help. Would definitely use you guys again.

JOSEPH B 
Rating:
4.0

Customer did not leave a comment.

Fabiano B 
Rating:
5.0

Customer did not leave a comment.

RODRIGO S 
Rating:
5.0

Customer did not leave a comment.

ARMEN Z 
Rating:
5.0

I have used this location many times never had a problem.Patty is the best makes it look easy

DOMENIC M 
Rating:
5.0

Customer did not leave a comment.

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N 
Rating:
5.0

Customer did not leave a comment.

NOEL F 
Rating:
5.0

Absolutely nothing! The location and vehicle were both spotless. The woman who helped us was so friendly and helpful. I drove by 2 rental places to get to this location because of the friendly and efficient service. A+

Robert H 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

?

LAWRENCE D 
Rating:
5.0

Customer did not leave a comment.

ALESSANDRO B 
Rating:
5.0

Customer did not leave a comment.

COREY B 
Rating:
5.0

Easy to make a reservation for a truck and location had everything that I ordered when I arrived.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

GIANNA F 
Rating:
4.0

Passenger side side view mirror was inoperable. Counter Service was excellent and friendly.

DAVID T 
Rating:
5.0

Patty, the owner, was very attentive. Excellent service. Definitely I'll rent again from them. Thank you.

ELLIOT C 
Rating:
5.0

Great service. Convenient booking. And tons of moving options, moving help solutions, and accessories available both online and in the store. Also, really impressed with the gear made available to employees

JOSEF M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA K  |  First Impressions 
Rating:
5.0

Patty and her team were fantastic. I look forward to doing business with them in the future.

William M  |  Overall Experience 
Rating:
3.0

Storage area had outside light, but the unit itself has no light. I also rented a 15 truck and it smelled in cabin and truck was not cleaned. The truck also had suspension problems on turns made loud noises. Brung it to workers attention, he had no idea and quickly said "he will put it out of service". Come on man, you knew because of your action when he drove up truck and his hesitation and character I picked up. Truck was a safety hazard and I'll never rent from here again.

Anthony B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul T  |  Overall Experience 
Rating:
5.0

Staff are great and made my rental experience easy.

Lorraine D  |  First Impressions 
Rating:
5.0

Special thanks to Tatiyanna Correa. She was more than accommodating and helpful during our move in process. The entire staff at Danvers is hardworking, friendly, and helpful. Also, thanks to Sabrina with reservations for her extra support provided to ensure we got the storage and vehicle support necessary for our move. 5 stars to both these ladies.

Adam B  |  Overall Experience 
Rating:
5.0

Patty was welcoming, collected, and helpful even while the store was very busy. I had a pretty full 10’ truck to unload myself and it was 80 degrees. She kindly provided my wife & I cold water to cool off.

William M  |  Online Move In 
Rating:
1.0

Patty was as pleasant as she was efficient.

Paul T  |  First Impressions 
Rating:
5.0

Wilmington U haul and Patty went above and beyond to help me with storage . Manager was always very pleasant and helpful and very knowledgeable

Christopher L  |  Overall Experience 
Rating:
5.0

Patty is the best!

Paul T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon S  |  Overall Experience 
Rating:
5.0

Great bunch of people. I love the holiday decorations. They truly care about their customers

Shannon S  |  First Impressions 
Rating:
1.0

I called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn’t move in. I still haven’t see the refund.

Stacey S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hassan Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott A  |  First Impressions 
Rating:
5.0

Peggie and Jamie have been amazing. Very helpful

DIANE B  |  First Impressions 
Rating:
5.0

Very helpful and hands on!

Jessica V  |  Overall Experience 
Rating:
1.0

Worst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .

WILLIAM R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd B  |  Overall Experience 
Rating:
5.0

Jamie was down to earth friendly, nice smile and attitude. Very Helpful!!

Paul S  |  First Impressions 
Rating:
5.0

Jamie the manager was so good! The employees alrhough new were great too

Kathe L  |  First Impressions 
Rating:
2.0

I rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also

lisa d  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.

Tom S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica V  |  First Impressions 
Rating:
5.0

Jamie was very helpful and went out her way to help my family with a storage unit.

samuel b  |  Overall Experience 
Rating:
5.0

The man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.

Dianne N  |  Overall Experience 
Rating:
5.0

Great friendly and careing

Sarah S  |  First Impressions 
Rating:
5.0

Great service from shipping to scheduling to move out. Thanks for the help guys!

Ken P  |  Overall Experience 
Rating:
5.0

I dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.

leigh s  |  First Impressions 
Rating:
5.0

Used this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.

MARYALICE C  |  Overall Experience 
No reviews have been submitted for this location.
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