joshua F. on 9/25/2016
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Truck met my needs perfectly. The pricing is very reasonable. The employees were friendly, and professional.
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Jeffrey T. on 9/24/2016
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Have more furniture dollys available. We really needed one and there weren't any left.
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Scott C. on 9/24/2016
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My only suggestion would to have more employees working. There was only one employee signing out trucks, and he was the mechanic as well. People were backed up getting there rentals.
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KELSEY G. on 9/22/2016
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We had to back in the trailer which was a bit stressful/difficult but they were very helpful in guiding us and was a quick and easy check out!
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Najeeb P. on 9/13/2016
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Everything was perfect.
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Chuck M. on 9/11/2016
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more staff needed, this is the 2nd time I rented from here in a month, waitied 30 min each time for help
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Douglas B. on 9/7/2016
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The staff, both in the afternoon and morning, were very friendly and helpful. They also helped us work out some problems getting our hitch squared away.
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JOHN F. on 9/7/2016
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I would like to commend the guys that got me going and also when I returned! Great Job! Thanks1
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John D. on 9/6/2016
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Very good experience overall. The rental process was very quick, drop-off was easy, and the pricing was as advertised. Many thanks!
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Kim H. on 9/6/2016
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john was great. Very helpful.
He even came right out and fixed a floor board that was elevated before I left with the truck.
Very pleasant as well
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Eddie A. on 9/4/2016
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Very helpful and friendly people. Great experience!
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Melissa C. on 9/3/2016
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This was a wonderful experience, very easy. The staff here made this transaction stress free in a day of extreme stress. Nothing seemed to be going right on the day of my move. When I got to the location to pick up my rental, the two gentlemen at the counter that morning were absolutely helpful, very knowledgeable and they also were great to deal with. They were kind, efficient and funny. They helped me to have less stress and could not have made the transaction any easier. I will use this location again and I definitely will recommend to friends and family. Thank you!
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Waldir P. on 9/3/2016
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Call the customer 30-60 min prior to the pickup time when theres a reservation to reassure the customer that they have a truck in the location and that its good to go
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teresa m. on 9/3/2016
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will definitely recommend this to my friends and family..
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Dan L. on 9/3/2016
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Upon returning, I followed the directions for dropoff according to the signage at this location. However, the instructions on signage had me stay with the vehicle while waiting for a customer service employee to come out. I sat there for about 15 minutes waiting. They were surprised I did this and it made dropoff confusing. One employee seemed as if he had never seen the sign before. Not a big deal, but signs need to be altered to coincide with different/new dropoff policy or eliminated.
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Janet Q. on 9/2/2016
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Excellent customer service. Friendly, knowledgeable staff.
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Kristina P. on 9/2/2016
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I'm not sure if this has to do with the location itself or the company in general but we had a few mishaps that really made us question whether we should use uhaul services in the future. First, we booked a 20' truck for our move on 9/1 and when I went to check on the reservation, i logged in and it said we were reserved for a 26' truck. We had received no communication at all about the change and are 3 girls moving ourselves out - though there was no extra charge for it, it was much bigger than we needed. Also, we were able to book our truck online for 6am - received an email confirmation stating 6am, and even called regarding the larger truck incident and was told over the phone that 6am was our pick up time. A few days later I called back with a different question and the rep who answered my call was in shock that we got a pickup for 6am because he said the place doesn't even OPEN until 7!? Luckily he told us otherwise we would have shown up an hour early for no reason. I was upset that the site even let me book it at 6am in the first place, but also that the previous rep I talked to never even mentioned it to me. Move in day, especially 9/1, is already stressful enough - we don't need any more to deal with and appreciate proper communication.
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Santos M. on 9/1/2016
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Nothing to improve. The person who attended me was corteous and right to the point. I am very pleased with your service.
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Abhijit N. on 9/1/2016
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The folks at the counter were very helpful.
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William R. on 8/31/2016
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I would not recommend Uhaul at all.
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Jennifer C. on 8/31/2016
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Though I'd recommend it. The wait to pick up our reserved rental Van was an hour. We got there at 7 am and with one person working it took 60 minutes to get our van...please have more than one person working on a Thursday morning at the end of the month!
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RANDY E. on 8/31/2016
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Distracted employees did not engender confidence. More training needed especially with computer related skills.
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Bob D. on 8/30/2016
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Service was slow and only one receipt was emailed to me. The time of check-in was wrong although still within the contract period.
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Ishika G. on 8/29/2016
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I do not like the fact that we have to give back the fuel as much used.
In other rental cars, they never charge the used fuel.
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Kim T. on 8/29/2016
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I did not receive any instructions or review of the truck, or return process (except the importance of refueling)
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