Customer Reviews for U-Haul Moving & Storage of Winston Salem

Rating:

2.0

The gas gage indicated 3/4 full, my tank was 1/4 full. I told them, they adjusted the gas level on a new the form.Come to find out they gave me the wrong truck. This I discovered at drop off.

Rating:

2.0

I booked a U-Haul for a 7:30 mobile pickup as I had paid for moving help to start at 8. When I arrived at the location, the truck assigned to me was not set up for mobile pickup. I had to wait until the store opened at 9 to get the truck. This was very inconvenient to me and the moving help, purchased through U-Haul. Time and money was wasted.

Rating:

3.0

The truck I drove has significantly out of round brake drums. The brake power assist malfunctioned one time and I had to put two feet on the brake pedal to stop. Only one occurrence. The both the outside of the windshield was covered with bugs. In the late afternoon, I had real problems seeing through the film on the inside of the windshield. I did not notice this until the sun was low on the horizon. When I got into the truck the gas gage showed almost full. After driving for about 5 minutes the gas gauge dropped dropped well below full. I drove from the Uhaul dealer (Winston Salem) to a gas station a 1/2 mile from my house in Lewisville and put in 7.688 gallons of gas in the truck. The distance is approximately 5 to 6 miles.

Rating:

5.0

Maybe consider a flat miles package by marketing of starting at 50 or 100 miles and whats not use to frequent rental customers can be a credit on the next use but would expire if not used in 90 , or 60 days / marketing

Rating:

2.0

Initial checkin went fine but had to wait for over 20 mins for someone to come out and hook up trailer. No one was outside working. Also, found a box and pictures left in back of trailer so it wasn’t cleaned out

Rating:

5.0

I have had exceptional experiences with this location. They are very efficient in getting me in and out and everyone is very friendly.

Rating:

5.0

The truck had some issue with the A/C and the truck labored when trying to start. I assume the battery needed replacement.

Rating:

5.0

Friendly people and they really try to serve the customer. Wonderful experience. I honestly don't know how they could have done any better.

Rating:

3.0

None

Rating:

5.0

Pick up of the trailer was super easy. Drop off was easier. Used the trailer for my wedding to haul decorations. Having no added stress involved was a breath of fresh air through it all. Thank you so much!

Rating:

4.0

The van was extremely dirty. You can see the dust and dirt all over the cabin. The van also had a lot of outside scratches and damages.

Rating:

5.0

None

Rating:

5.0

gentleman manning the desk was under a lot of pressure with many customers there waiting. He was proficient, knowledgeable and fast. He needs a raise!

Rating:

3.0

Didn't like the location. It was downtown with a lot of one-way streets. Google maps didn't help either. We got lost twice. But, once we finally found the correct one way streets to get there, the staff was pleasant and very helpful. Just didn't like the location.

Rating:

3.0

Cleaning the vehicles inside.

Rating:

5.0

Make sure that customers know as many details about a vehicle before they use it! The radio in the van I rented was busted and the rubber seal inside the back doors fell off when I opened it to load! Or at least do a once over on a rental with the customer so that you both will know if there are any issues; but for the most part it worked out fine!

Rating:

5.0

every time I rent from U haul it's always No No No NO Dollies and you have new one in the store, so it does matter if you check the box to get a Dollies you we be disappointed

Rating:

5.0

The young lady at the front desk was extremely courteous, helpful, cheerful and professional. Truck was great, moving supply choices plentiful. Also the facility istself presented extremely well (not always the case with moving truck companies). 5 stars!

Rating:

3.0

This place would be great for smaller trucks but the 26 foot truck in the small down town area was too much

Rating:

5.0

I encountered no issues at all. Service was fast, equipment was ready to go and

Rating:

5.0

excellent cusstomer sevice

Rating:

2.0

Morning reception was friendly and quick/easy. Return was inattentive and failed to log mileage or any other statistic. I asked for a review and receipt but was shrugged off with a "we'll send an email receipt." When I called only an hour later to secure an item left in the cab nobody would answer the phone so "corporate" picked up the call. They put me on hold and after 5 minutes came back on the line to tell me to go to the store to pick up my belongings. specifically asked if she had talked to the store and that they had my belongings. "Yes they do" she said as she told me to go before 7. I was at the store at 5:10 and the woman at the counter said nobody ever called nor did she have any item for me. I asked to go check the vehicle and she told me that the vehicle was no longer there and I was pretty much "shit out of luck." S my experience was... in a word... lousy.

Rating:

5.0

There isn’t anything to improve I very satisfied and will use you in the future great staff thank you

Rating:

3.0

Van should be clean for nex t renter.

Rating:

5.0

It was after hours drop off so no personnel was there, but had there been they are always helpful at this location. I've dropped off at this location before.

Rating:

1.0

I rented a truck to move my 3 bdroom home and they supplied no hand trucks or moving blankets for the price i paid. They did not even have any to rent out. There use to be a time when these items came with the truck. This is poor services to customers

Rating:

5.0

There were very fast to get me unhooked and super friendly. The driveway does need some work, there is a large pothole on the exit side of the location on a steep hill that makes it quite difficult to get out back on to the main road.

Rating:

1.0

60 dollars for gas is crazy yall ripping people off frl

Rating:

1.0

The "manager" stated there was no van available for rental, even with vans visibly parked on the lot. The "manager" stated there was no other managment above her available to receive my complaint. I called another uhaul location while standing in the Marshall street store. The employee at the other location searched for vans and found one availible at the Marshall Street location. The "manager" then rented out the van to us, and told us it had a quarter tank of gas. The tank was empty. I will never rent from the Marshall Street location again.

Rating:

5.0

Great service from the ladies at the front desk. Specially the lady in the morning. In just 5 minutes i had all paperwork done and the trailer hitched.

Rating:

5.0

Great crew, thanks for letting me store my items at your location.

Rating:

3.0

The truck wasn't cleaned properly and had red dirt on the floor mats and on the door. The lock box was difficult to access which caused me to be in a rush and unable to address the uncleaned truck. The location was well lit upon my evening return. I shared that the vehicle wasn't cleaned properly to the staff and no discount was subtracted from my bill.

Rating:

1.0

Ended up stuck there for over an hour. The only reason I was able to get out is because I had a measuring tape. I had a few inches on either side of my car to barely make it out of the parking lot. I have not received any calls back asking how I was or apologizing for the inconvenience.

Rating:

5.0

Downloading pictures of truck on app was difficult.

Rating:

5.0

Customer was great! They are always polite and kind, every time I rent from this location.

Rating:

5.0

No Answer

Rating:

5.0

Incredible customer service all around

Rating:

3.0

Just be aware, this location is downtown with lots of one way streets.

Rating:

4.0

Check engine light on continuously. No moving blankets available. Jessica and staff were very friendly and helpful.

Rating:

5.0

We were running a little late and needed just one more hour and the very cool and very kind person working the office allowed us that grace period, with no extra charge. This location, is, by far, the best U-Haul facility and crew I've ever done business with!

Rating:

1.0

The inside of the calves was dirty and muddy in the inside. The back of the truck and closed was dirty as well and you can tell that it was not cleaned out and almost forgot before I was able to drive off. I heard a loud noise coming from the engine I went back into the building to let, the lady know I think her name was Jessica but she told me that everything will be OK so I was a little embarrassed riding around a U-Haul

Rating:

5.0

None. Everything was seamless. Reserving online ahead of schedule was a tremendous benefit.

Rating:

5.0

Everything went well. I will be back again.

Rating:

5.0

Transmission slipping and broken drivers mirror

Rating:

5.0

Super easy drop off. Was met at the truck and checked in- literally done in less than 10 min:

Rating:

4.0

Lock was not in unit as specified. I had to wait til they were open and get from the office . P

Rating:

5.0

Very friendly staff and quick to get you in and out your way.

Rating:

1.0

After signing and paying for the U-Haul rental trailer the same individual "professionally" hooked up the trailer to the attached ball hitch of my tow vehicle. After the U-Haul rental person finished attaching the trailer he took several photos to show he attached the trailer according to U-Haul rental standards. He advised me everything was attached properly and I was ready to leave. After less than a mile and a half of low speed in city traffic the trailer made a loud bang and metal on pavement sound could be heard as the trailer was swerving behind my vehicle instead of tracking like a towed trailer should. As I slowed to a stop the now unattached trailer crashed into the rear of my vehicle causing damages to my vehicle but no injuries to myself or my wife riding in the passenger seat. Now disabled on highly traveled city street unable to tow vehicle because it was no longer attached to my vehicles ball hitch. I attempted to contact the U-Haul trailer rental manager at 118 Marshall Street N Winston Salem NC several times but every attempt went unanswered. I then contacted the U-Haul rental service number to report the accident and was given the impression since nobody was injured there was no urgency to assist. I was repeatedly told they were sending help but we were stranded less than a mile and a half from the U-Haul rental for over 2 Two hours in the cold. The U-Haul representative insisted that I could not get any other vehicle to replace the unattached trailer other than a different rental trailer even though the accident caused destruction of my tow vehicles trailer wiring harness making it illegal to tow a trailer without lights. The U-Haul representative then insisted that if my tow vehicle was damaged and trailer wiring harness was damaged that it was my responsibility to get a new tow vehicle with operational towing wire harness. I've rented vehicles of all types from many companies and I can say without any hesitation renting from U-Haul rental at 118 Marshall Street N Winston Salem NC and dealing with the U-Haul representative when calling after the trailer became detached and crashed into my vehicle was/is the single worst experience renting in my life. If I had driven home on the Interstate at 55mph and the trailer detached it could have flipped my vehicle killing both myself and my wife and quite possibly others on the road that evening. The significance of possible outcomes should be studied and stressed in great lengths and detail to every U-Haul employee. I feel my life and my wife's life was put into jeopardy due to untrained, unprofessional U-Haul employees and the business owes just compensation beyond the vehicle rental. As yet, no apologies have been rendered. I highly recommend anyone considering renting from this U-Haul location to think twice as they're professionalism is questionable at best.

Rating:

5.0

Very good customer service when starting the pickup for a local one day job

Rating:

5.0

I have rented more than 50 trucks from this location in the last two years. I go out of my way to use this location since they have streamlined the process for me and give me no hassle. Several other Uhaul locations(not this location) have told me that it is not necessary to provide a DL for any additional drivers of the Uhaul rental other then myself. I think this is incorrect and extremely negligent for other Uhaul locations to state. THIS LOCATION IS AWESOME THOUGH AND I WILL KEEP RENTING FROM THEM.

Rating:

5.0

I rent a van every Tuesday and I love the people there, but whoever is cleaning the vans never clean the windows. They are so dirty. The tires have low pressure on the back of the van got all of our items dirty the last time they just need to pay more attention and cleaning the items And cleaning up the vans so we can see out of the mirrors and the windows are terrible

Rating:

3.0

I thought when I asked for a 1 to 2 bedroom storage I would have space but it wasn't enough space at all and I had to take some things to a friend's place also I paid for a lock and didn't receive 1

Rating:

2.0

I was not able to locate the key dropbox after hours. I got connected to the general manager, who did not answer the phone. Nicole, the general manager called me the next day and was incredibly rude. I had to remind her that I was a customer before hanging up. When I finally was able to drop off my key, the assistant manager was very kind and helpful.

Rating:

3.0

The app didn’t work to upload photos at start tome of rental; U-Haul employee said “it doesn’t matter to upload photos”. This left me unable to confirm status of vehicle at time of pick up. I had to keep pics on my cell phone. I should have been able to upload them via the app, as offered.

Rating:

3.0

I had a better experience the last time I rented here. The truck had low tire pressure signs for 2 tires. The lock on the back of the truck was very hard to use - had to use a lot of force.

Rating:

2.0

The staff were great and very helpful, but the Uhaul itself was in poor running condition and needed to be cleaned

Rating:

3.0

Better parking facilities for customers who come to pick up truck/equipments.

Rating:

3.0

Very tight parking, van left in the middle so you could not access the parking lot from one of the street entrances. I appreciated how easy it was to find the key drop off. Dropped off the truck after hours, so N/A on the personnel question.

Rating:

5.0

The customer service was excellent. All aspects of pickup and drop-off were quick and painless. The staff were friendly, proficient and efficient They should be commended

Rating:

5.0

The experience was easy and transparent. The web site was clear to understand and to use. Thank you.

Rating:

2.0

Don’t give anyone a truck with it on empty

Rating:

5.0

Really nice lady

Rating:

5.0

Thank u

Rating:

1.0

I was not able to have access to the loading zones because of two parked trucks blocking entrance and my access code never worked contacted customer service and they were unable to get general manager. Had to pay another facility to store

Rating:

3.0

Unit was not available and access code did not work but staff was very helpful with fixing these issues. I was satisfied with the corrections.

Rating:

1.0

Starting off with Friday, pick-up, it took almost 1 hour to actually get into the vehicle because nobody could figure out the code for the word lock. It was absolutely ridiculous. I requested a dolly for my pick up unfortunately I didn’t Get one. I had to call U-Haul about 13 times just to receive any information! Apparently my rental truck was only the beginning of my problems. I get to the storage place. There was nowhere to pull up and unload because 5 trucks were blocking the loading dock. And no! It wasn’t after hours! So I park on the side just to see what the actual storage looks like and to my surprise there no elevator to get my 2 bedroom furniture to my little locker! Haha so here’s another phone call. 45 minutes later I’m getting another unit that’s 26 minutes away. By the time I get there you can’t get onto the lot so we have to wait til morning. My 1 1/2 day move turned into 3 and so many phone calls later. I’ve lost all faith in using U-Haul. I don’t plan to use in the future. I’m greatly disappointed because I’ve never had any issues like this before.

Rating:

5.0

The site Manager And her staff have been very accommodating during our moment of crisis. They were very sympathetic to our situation and went above and beyond to make sure our transition was smooth and thorough. I would definitely recommend the team at the marshall Road Uhaul self storage to others. They set the bar for professionalism.

Rating:

5.0

Quan was amazing worked with me to get me the best deal he was kind an I appreciate his care an concern for getting me the best deal. I am a happy customer an would recommend to everyone. Customer service was five star plus some fireworks.

Rating:

1.0

Was left to call other storage facilities that was closed bc this U-Haul before hand said all our things would fit into the free storage ther offer for Buisness well that wasn’t truthful,we drove from Tennessee to Fayetteville to pick up our cars then to Winston to find out that space was old and small Also it was time for closing one of the workers told the manager about our situation and all our things wouldn’t go in there as they was told well they left us there never came back out to get the truck keys they closed and left , and we had to pay over 100 dollars for a storage ,horrible way to treat any individuals

Rating:

3.0

Old storage place. Smelled old. Units are 2 level wood framed boxes. Not the worst, but not great. Used out of convenience. Probably would look elsewhere next time.

Rating:

3.0

I had a good experience with the storage except for it being on the second level cause I had some furniture that needed to be stored there, but otherwise it was okay.

Rating:

3.0

The access code did not work. We were informed that their system had been going on and offline which was the reason our access code that we had them program did not work. Also we noticed a dead mouse as you entered the storage facility in the hallway prior to getting to the unit that we rented. Hopefully, when we go to access our content the system will work allowing us access.

Rating:

5.0

I was able to pay for and gain access to my unit in less than 10 minutes, excellent customer service

Rating:

3.0

The area for storage unit was dangerous. A homeless guy was in my car digging for something to steal. I was scared and I scared him out of my car.

Rating:

5.0

This is a very convenient storage unit. The room I rented was definitely not luxurious, but it was easy and convenient and it got the job done! Was very glad to have it and it made my life so much easier. An added plus is that the staff at this U-Haul are always extremely friendly and helpful. I definitely recommend it. Their U-haul truck & van rentals are flawless at this location as well.

Rating:

5.0

Exactly what I needed!

Rating:

1.0

Storage was horrible. People living inside and also drug activity when called to report I was told to mind my own business. I wouldn’t recommend this place to anyone and I also reported it. I think this place should be shut down far as the storage part

Rating:

5.0

Awesome Experience. Will use again.

Rating:

1.0

Only time you can get in contact with this location is when you are late on payment lol. Whoever runs this management is a joke. Also requested to speak to their manager as well but haven’t heard from him either in about two months but I was told they had two weeks to respond. Needs to be shutdown or under new management asap.

Rating:

4.0

Just wouldn't be up in the loft no more

Rating:

4.0

Kind and accommodating after we had been refused entrance to the storage unit we had originally booked.

Rating:

3.0

Poorly staffed long wait times

Rating:

5.0

All was very enjoyable. Thank you.

Rating:

2.0

The layout of the facility is straight up DANGEROUS. The units are double stacked and the parking is on the street or non existent. Also, some lady was literally screaming and attacking people outside. She was parked in the handicapped spot and chased me. The staff witnessed her do this to several people and just did nothing. Completely incapable of handling the situation.

Rating:

1.0

We had a unit with Uhual for about 2 years. We lived in an apartment during that time and rarely visited the unit. The time before we moved out, there was another lock added by the front office which we were not notified about and when we went to go into our unit they couldn’t find the key or break the lock off so we had to buy the tools and do it ourselves. When we finally moved out there was mold all over the wall and got onto some of our belongings. Highly disappointed the facility seemed clean and we should have been notified of any changes.

Rating:

5.0

I am very impressed by this particular uhaul station all the way around. Very nice place. And well managed. I’ll be back again for sure. Thank you.

Rating:

5.0

Excellent service all the way. This is the best location with the best staff by far in town. Ty!!

Rating:

1.0

Worst customer service I’ve ever received. Never will rent a truck or storage unit from this location & I would not recommend this location to anybody that I know

Rating:

5.0

I had scheduled to return the vehicle at a different location but the storage unit was at yours. The staff were very helpful to switch the drop-off to your location which saved me a lot of hassle and made it stress-free. They were also a great help with advice on the right storage unit for me. Special thanks to Ryan and the lady whose name I did not get (Sunday October 16).

Rating:

5.0

The staff was a big help and nice. I like my experience

Rating:

2.0

I am being charged for a 10x10. The unit is a 5x10. Also the ceiling in unit is falling and the floor tiles are coming apart and unit should have been sweeped out. I want my unit to say a 5x10. To charge me for a 10x10, is not the size of unit.

Rating:

2.0

Units are nice and secure. Floors clean. Massive rat infestation. I had nothing perishable, no foods or anything of the sort, but had books and other items chewed by rats, covered in rat feces, and even a dead rat laying atop my items. Hopefully never have to use this facility again.

Rating:

1.0

This facility is so bad I would even rate it. Water damage due to leaking room, you access the the second floor through removable stairs, there’s water damaged mattresses sitting at the front door, and etc. DO NOT USE THIS FACILITY.

Rating:

2.0

I could not use the facility for my needs, which I wish I had known beforehand. I ended up having to discard items I intended to keep. This storage facility is very outdated and should be brought current if you are going to charge current prices. On the other hand, the staff were kind and helpful.

Rating:

2.0

Rented a truck to move heavy furniture expecting to have accessible storage. We asked to see the space when we picked up the truck but we're not allowed until we returned to unload. We were never told until that time that the storage room was 8 feet above floor level accessible only by heavy metal, steep, rolling, stairs making it impossible to carry up heavy large furniture. No other storage was available and we had to make emergency arrangements to store large heavy pieces.

Rating:

5.0

The staff was very helpful and the customer service was GREAT I would definitely recommend my family and friends to the uhaul storage facility

Rating:

1.0

All furniture was ruined with mold in only a few months. I had to pay U haul to ruin my stuff. I got a depreciated value for my items but not refunded for the time it was in there getting ruined I feel U haul owes me 190.00 for the 2 months rent. Ihad to pay someone to get all personal items out and took me weeks to clean it all. The people were really sweet but said they could not defund my money only the insurance company could do that and the insurance company said no they can’t reimburse for anything uhaul billed. This was a nightmare

Rating:

4.0

The light above the storage unit didn't work sovI have to take a flashlight with me.

Rating:

1.0

Storage units looks as if they have rats. And also they have people living in the units.

Rating:

1.0

There was rat specimen all over my furniture and items.

Rating:

3.0

My storage unit was falling into disrepair. The lock latch didn’t line up and the unit itself was falling apart

Rating:

5.0

Very smooth operation and navigation

Rating:

5.0

Great place an people they know how hard it is they will work with you if they see you need a little help highly recommended thank yall so much

Rating:

5.0

After our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We’re AWESOME!!! Couldn’t have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!

Rating:

5.0

Staff went above and beyond. Friendly, helpful, professional!

Rating:

5.0

Parker is the best employee ever. The manager scott was also very accommodating

Rating:

5.0

The staff at U-Haul Moving & Storage Of Winston Salem were all sincerely concerned for customer needs, and went above and beyond to assist with truck return and storage needs. They deserve a 6 star rating!

Rating:

5.0

Customer service was wonderful all my questions about the truck and storage was answerd without a problem.

Rating:

5.0

Wonderful

Rating:

5.0

I was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo fre

Rating:

5.0

The staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.

Rating:

5.0

Great service

Rating:

5.0

I highly recommend it. Very quick and easy.

Rating:

4.0

.

Rating:

1.0

Terrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.

Rating:

4.0

The staff member who checked me in was excellent, but the facility is Not great.

Rating:

2.0

Stairs to storage units is never a good idea. Unfortunately for me, it was all that was available.

Rating:

3.0

It was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.

Rating:

3.0

.

Rating:

2.0

The storage facilities were trouble, I would not put my worst enemies things in there.

Rating:

1.0

The building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.

Rating:

5.0

it's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.

Rating:

1.0

The U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.

Rating:

3.0

All of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.

Rating:

1.0

While the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.