Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

Rating:

5.0

I did not go into the office. I was only in the drop off lane and the uhaul employees were very respectful, informative and helpful.

Rating:

1.0

Check in experience was awful. The app sucks. Go back to human beings checking you in

Rating:

5.0

Nothing

Rating:

4.0

Helpful staff.

Rating:

3.0

This was not our originally reserved location nor the confirmed location the day before with uhaul. We drove to our reserved location to find out that we were being redirected to another location. Drove an hour out of the way to pick up the trailer. Get there to find out that our ball hitch was too big and we're required to buy a new hitch receiver with the correct ball size so we could leave. This would have been nice to know prior to getting there. The lady who helped us was very nice and helpful but unfortunately good customer service from her wasn't enough to change my poor experience with uhaul.

Rating:

3.0

From the moment I showed up to the facility to try to do the mobile check-in and got contacted by your customer service line and spoke to a very rude unfriendly person to only one person being at the counter and it’s saying that I can skip the line, but I couldn’t to the second person coming to the counter and being like you should’ve skipped the line and being very sarcastic to returning the vehicle and having all the difficulties with way too many steps, I would say that this would be the last time that I’m gonna be ever using a U-Haul and be looking at other routes and options

Rating:

2.0

Check engine light on. Previous user’s trash under middle seat. App did not work to submit pictures and complete checkout. Provide truck that is clean and does not have check enging light on. Fix app.

Rating:

5.0

Very convenient location with easy entrance and exit. Fast check in and return process. Well stocked store with all your packing and storage needs. Will definitely use this location again.

Rating:

3.0

Trailer had ties and some other items that we had to clean out. Had to wait a few minutes for manager to finish smoking before we were served. Manager appeared angry about us and another vehicle parking out front.

Rating:

5.0

Great staff and excellent equipment. Thanks.

Rating:

5.0

Great, easy experience!

Rating:

5.0

Manager was hands on and terrific

Rating:

5.0

had a wonderful experience. young lady behind the counter was very helpful.

Rating:

5.0

There seemed to be some kind of flying bugs hanging around on the van and I noticed them when I opened where the gas cap is. Didn't notice them in the actual van though.

Rating:

2.0

I was not notified that you need the app now for reservations, would have been nice to know in advance. Gas gage was less than what was marked on the vehicle. Truck was dirty when picked up. I have had better service.

Rating:

5.0

Customer Service was excellent. They were patient as we filled out the app.

Rating:

5.0

Attendant was fast, friendly and efficient.

Rating:

3.0

Make sure the customer is aware of the U-Haul APP when dropping off rental after hours. It was only after getting home that I read the info about drop offs after hours. Paid the $20 for the next day check in

Rating:

5.0

Equipment was in great shape and worked perfectly. The only gripe was when returning the trailer, the man that disconnected the trailer was upset with me because the trailer extension harness was inside the rear hatch of my vehicle. I tried telling him I had my harness outside when picking up the trailer, but was told to put my harness inside.

Rating:

1.0

The U-Haul app is a joke. It’s a waste of time. It was so much quicker in the past when it came to renting a truck. The computers are slow, which adds to the stress. I was told my receipt would be emailed to me, I can’t even open the receipt. Go back to paper. The truck looked clean, but the seats smelled of old sweat and you’re lucky if you can see through the windshield it’s that dirty on the inside. I may have to pay more, but I will be checking in on Penske.

Rating:

5.0

Not a thing

Rating:

5.0

These guys were busting their ass to get people squared away. What ever you’re paying them isn’t enough.

Rating:

2.0

We waited two hours to get an auto transport as the system was down. We drove for a day and the straps came off the tire. We had to call for assistance and was told the strap was put on wrong. When we returned the transport they said the chain was too tight on the car. They had to deflate our tire to get the chain off so we could get our car off

Rating:

2.0

I am 68 almost 69 years of age. Not real computer smart! Went as far as I could on line. Ariber at the location to pick the vehicle up and was told that you do not have drop in service to rent vehicles. I explained several times to the counter person and was told no one does this anymore it is a company policy! I told her that if that is the way it is then I will go try to find another rental at another company. She then said since there was no one else waiting she would finish the order! My wife and I both said to each other after we were in the van - What an attitude! After leaving we stopped at our house to pick some things up and opened the back of the van, it was muddy and it looked like someone hauled hay or straw in it. I did a wick recon of it before we dropped it back off so I would not be charged for someone else’s mess. It was a very poor experience!

Rating:

5.0

personnel very helpfull

Rating:

5.0

The online pick-up was unexpected because of a change of hours.

Rating:

5.0

easy process, easy pickup, great customer service included! thanks, U-Haul, you are indeed a company for ordinary people, as expected!!!

Rating:

5.0

The employee that checked me in and hooked me up was awesome. They let me switch to an earlier pick up and that was hugely helpful and appreciated..

Rating:

3.0

Having to install an app to rent a van when I am standing there in the store IN PERSON is one of the stupidest fucking things I have ever experienced. Now all this extra data you have no business needing went to you, have fun selling it.

Rating:

3.0

Wow customer service was the worst Building was totally empty. Waited around for five minutes until someone finally showed up/was barely acknowledged. Very disappointed It certainly was not a good experience

Rating:

1.0

Person I dealt with to pick the truck up was awesome there's an older gentleman who works at the location that has a very very poor attitude I was having a rough day as is and the guy practically jumped down my throat for saying hell being expressive of how badly my day was going then when I dropped the vehicle off he had me standing there waiting for him to come out i feel like the whole experience was overpriced 85 dollars for barley 2 hours and 40 miles deff felt gotten over on especially seeing as i was forced to leave a 100$ deposit

Rating:

5.0

Your price was ridiculous to rent a tow.Dolly. Ninety one dollars, it cost me for less than twenty four hours. You advertise, I can rent a whole truck for 29. or $79.Why should a tow dolly be $91? I will never rent another one.

Rating:

2.0

When picking up truck it was a very rushed through check in. The app is way too much and takes twice the amount of time than just using a regular employee. Very confusing drop off experience! Way too much put onto the customer!

Rating:

4.0

Retes are a little too high for mileage

Rating:

5.0

Get this guy some help ffs you have one dude at this establishment running the entire show and he was great what is happening

Rating:

5.0

Return was a breeze, less than 5 mins. Staff friendly and extremely helpful.

Rating:

1.0

Your app based business model is enormously frustrating. The records for the truck were inaccurate in multiple ways, including the license plate, mileage, and original fuel level. When I checked out, it told me my original level was at 1/4 when it actually was about an eighth. Upon checkout, it told me that my original level had been 1/2 and unfortunately I had retained paperwork I requested from the agent confirming otherwise.This meant I had to wait over 15 minutes for the on-site agent to resolve issues at both pickup and return. I was on a time critical project and you guys delayed me on both ends.

Rating:

5.0

Very inviting location and easy to find. Quick, easy dropoff and very friendly service.

Rating:

5.0

I have no comments

Rating:

5.0

The van was awesome !! Ran and performed better than I could hope for !! I will rent again one day

Rating:

2.0

I talked to the owner Dave and even though the truck was a mess but I appreciated what Save is going through. We came to an amicable solution and I’ll definitely rent again from Dave. Thanks

Rating:

5.0

Excellent Superior service. Keep up the good work!

Rating:

4.0

We needed to change the drop off for our one way move to a location closer to our new residence. The national call center was not able to assist. We needed to route to the pick up location.

Rating:

4.0

Return was a different issue. Sat in waiting area for someone. No one came. I finally went inside and only found one person with a long line who rudely told me to self-check in. If we’re that understaffed, place a sign outside to tell people that no one is coming.

Rating:

5.0

Thank you!

Rating:

5.0

Awesome Customer Service Very Helpful Professional This Is The One On Manheim Pike In East Petersburg I Always Use That Location And Recommend It 👍

Rating:

3.0

The passenger door had a gap in the door and the bed of the truck. It looks like the vehicle was in an accident but was designated as safe to drive. During the move - we had to drive through a heavy thunderstorm and rain was coming in the opening. I'm thinking U-Haul should have had the vehicle repaired prior to assigning it out to their customer(s). The other issue was when individuals return their trucks after they used them (and the facility was closed), they blocked my car in which made it very difficult to get out of the packing space I was parked. Maybe best to remove the parking spaces to the left of the vehicle return aisle so this does not happen to future customers when they return the U-Haul and try to get their automobile to depart your facility. Thank You.

Rating:

4.0

Although one of my uboxes were damaged from the forklift, the staff was friendly and efficient