This comment is in regard to U-Haul billing and not the pick-up location or drop-off location. I rented on 6/6/20 and was charged an estimate. After I returned the truck I was charged an actual (same as estimate). By late June the estimate was still on my card and a credit hadn't been posted. I called U-Haul support and the person said that they could not help me and gave me a number to call. The SAME customer support number I had just called. I figured this time I would wait for an operator instead of choosing an option. I got a different person and they also said they could not help me. They were about to transfer me to a number that could (You guessed it, the SAME number I had just called twice.) Luckily I stopped them and they transferred me to another person. This 3rd person put me on hold and when she cam back she said someone would look into it, get me my credit, and call me back. It's now been another 2 weeks and still no credit or call back. By the way, for each of the 3 calls, I had to wait approximately 20 minutes before a person answered. Today I decided to do the live chat and told someone would be with me shortly. After waiting 20 minutes with no response, I disconnected. While waiting for a chat response from u-haul, I was able to contact my credit card company and have the charge disputed.
Trailer Rental & Towing in East Petersburg, PA at U-Haul Moving & Trailer Hitch Center of Lancaster
Moving to or from East Petersburg, PA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in East Petersburg, PA 17520 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in East Petersburg, PA
Cargo trailers in East Petersburg, PA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Trailer Hitch Center of Lancaster!
Utility trailers are perfect for towing large or oversize cargo in East Petersburg, PA 17520. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Trailer Hitch Center of Lancaster provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in East Petersburg, PA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in East Petersburg, PA online today!
Trailer and Towing Supplies
All went well - thanks
The 15 foot truck had a car carrier on the back. There is no way that truck was serviced for a move from pa to oklahoma the truck barely made it here sounded terrible and check engine and oil light came on
Terrible tells you return truck on your smart phone but wont take your location it's a gimmick so they can charge you an extra 21$ for not registering the truck because it wont let you
Improve the appearance and attitudes of the employees.
Dan and his employees do an outstanding job at check-out and check-in.
Daniel was very helpful and thorough. Great place!
Business was VERY bizzey, but welll organized, the trailer could have been cleaned as there was dibrey and what appeared to be shards of glass on the deck, one major issue was that I had to go 25 miles to pick it up and return it, though there was a u haul business just 4 miles from me, why can equipment be returned to ANY u haul business.
Are your employees high? Maybe you need to drug test them. The one guy kept asking me for my phone number 4 times. Another guy kept taking a picture of my driver's license even though I already have uploaded the pictures onto my U-Haul account and it hasn't change since I rented two times before in the past two weeks. There is no logic behind your employees.
The woman that waited on me seemed like she would rather be doing something else. Not very personal-able.
Greatly appreciated this Uhaul location too. Excellent service on both sides!
I checked in online but the guy at the counter didn't know how to process the order
You already earned a perfect score. A young man named Damian was especially helpful ?? the night before pickup. He answered several questions and recommended coming in earlier than scheduled (trailer pickup) to avoid the congestion of several other pickups (also) scheduled for 9 AM. So, I was the only one there @ 7 AM and it was QUICK ! ?? less than 10 mins & I was outa there with the trailer (one way to El Paso TX)
Got charged for the safe move insurance when I denied it both online and at check in.
Arrived for pickup, and my trailer was not there. Was sent to Hershey ... again, no trailer was there. Was re-routed back to East Petersburg ... finally received my trailer. Would recommend that your centralized motor pool assignment be sure that the equipment is at the site that it is promised. Had to rate site average -- but not due to the actual site. I feel that East Pete and Hershey did what they could -- feel like this was an internal system error. Would have rated overall experience poor due to my overall experience/inconvenience, but gave an average due to good local customer service and concern from your employees in East Pete and Hershey
Dan takes care of business.
I had some difficulty making my reservation online. The website would not allow me to select the original rental location to return the vehicle. I therefore selected another rental location in my community for the return. When I picked up the vehicle, I was informed that I could return the vehicle to the original location. I was informed that the website assumed that I was requesting a one-way rental and therefore prevented me from selecting the original rental location for return. When I returned the vehicle, the system continued to show a one-way rental and additional charges were applied. The team at the rental location corrected the error and I was charged the correct rate. I would recommend changing the website reservations to allow renters to designate whether the rental is one-way or round-trip.
Employees were great from rental to check-in. The one issue this location has is parking. I am a one man business I do renovation and construction and use your trucks on clean out days, so I need to leave my vehicle at your facility while I use your truck. I have had to park down the street at a shopping plaza then walk down the street to your facility to pick up the rental. The same goes for return I drop your truck off the have to cross a very busy road and walk down the street to my truck. The facility needs more customer parking.
Check in need to be faster ... I did everything online and still took half-hour to get on the road and when I checked the equipment but in I had to go look for somebody.....
Using the app to check in was a waste of time. Went through four+ truck numbers unable to locate any. I had to go in to get assistance and they had to move trucks to retrieve my rental. The right side mirror was loose on every bump it would shift. If I hadn't had a passenger it would have caused issues. Neither happy nor dissatisfied. Just indifferent.
Though I requested a closer drop off this location was fine and do quick
This was an excellent check out, efficient, speedy and well thought out...no surprises or delays
Very quick and easy to get on my way. The young man there was very courteous and helpful. Thank you
In the morning when I picked up the trailer they were very busy. They only had one person answering the phones and helping people. It took me 30 minutes to checked out and on my way. Drop off return was fast. Everyone was friendly.
The lady that helped us with customer service was wonderful