Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

Rating:

3.0

Would have been nice to get a “tour” of the cargo van before departing. Took a while to find the gas cap when refueling.

Rating:

5.0

A great place to rent a pickup truck.

Rating:

2.0

I just got my final receipt. Returned the truck at 2:30. Associate asked me if it was ok to email the receipt, I said that would be fine. He waited over a half our which was 10 minutes over my rental time so he tacked on a 2nd day rental charge. This was after I called less than 24hrs before I was due to pick up my equipment from another location and was told well you can go to another which is further away, they are the only ones who have the equipment you requested. That was fine but now to not only have to pay the extra miles at over a dollar a mile I have to pay an extra $20+ just because an Associate waited close to a half hour to close out the truck is unacceptable.

Rating:

2.0

We ordered furniture pads for our move and they were not in the truck

Rating:

2.0

We have been renting from this location for years. The personnel in the morning were helpful, but the overall app experience was dreadful. The boxes for the keys are mounted too high to be able to access them comfortably and the letters are hard to read on the combination locks. The cargo van was dirty inside at pickup. When the van was returned, the attendent that checked us in was smoking the whole time, it was gross.

Rating:

2.0

Scheduled a Saturday morning pickup for 8:00 AM. Arrived at 7:45 AM, was 4th person in line. Only 1 U-haul employee working. Person he was checking in war renting a trailer. He said: "I'll hook it up for you". He goes outside, after approx 15 minutes comes back into showroom, announces he is going to be tied up for a while due to issues with the trailer hookup. Leaves for another 15 minutes and finally comes back in and starts checking people out. Upon returning the U-haul truck around 11:AM, again, only 1 person working and I was 3rd vehicle in line to be checked in. Need more that 1 employee working on a Saturday morning who is expected to do everything. He was doing the best he could and this review should not reflect on him, but instead management.

Rating:

5.0

All went seamlessly without incident. Professional and courteous customer service

Rating:

5.0

Quick and easy pickup. Thanks

Rating:

5.0

This was the cleanest truck I have ever rented. I saw the guy wiping down a truck that just came in, and they are very thorough. As for UHaul generally, the app has issues and checking in is not that easy. But they understaff their locations, so it's better than having to go through the whole process when there's only one person who is running around doing everything.

Rating:

5.0

More counter help

Rating:

5.0

The online check-in process was really onerous and time consuming.

Rating:

5.0

All good thx

Rating:

5.0

I did not go into the office. I was only in the drop off lane and the uhaul employees were very respectful, informative and helpful.

Rating:

1.0

Check in experience was awful. The app sucks. Go back to human beings checking you in

Rating:

5.0

Nothing

Rating:

4.0

Helpful staff.

Rating:

3.0

This was not our originally reserved location nor the confirmed location the day before with uhaul. We drove to our reserved location to find out that we were being redirected to another location. Drove an hour out of the way to pick up the trailer. Get there to find out that our ball hitch was too big and we're required to buy a new hitch receiver with the correct ball size so we could leave. This would have been nice to know prior to getting there. The lady who helped us was very nice and helpful but unfortunately good customer service from her wasn't enough to change my poor experience with uhaul.

Rating:

3.0

From the moment I showed up to the facility to try to do the mobile check-in and got contacted by your customer service line and spoke to a very rude unfriendly person to only one person being at the counter and it’s saying that I can skip the line, but I couldn’t to the second person coming to the counter and being like you should’ve skipped the line and being very sarcastic to returning the vehicle and having all the difficulties with way too many steps, I would say that this would be the last time that I’m gonna be ever using a U-Haul and be looking at other routes and options

Rating:

2.0

Check engine light on. Previous user’s trash under middle seat. App did not work to submit pictures and complete checkout. Provide truck that is clean and does not have check enging light on. Fix app.

Rating:

5.0

Very convenient location with easy entrance and exit. Fast check in and return process. Well stocked store with all your packing and storage needs. Will definitely use this location again.

Rating:

3.0

Trailer had ties and some other items that we had to clean out. Had to wait a few minutes for manager to finish smoking before we were served. Manager appeared angry about us and another vehicle parking out front.

Rating:

5.0

Great staff and excellent equipment. Thanks.

Rating:

5.0

Great, easy experience!

Rating:

5.0

Manager was hands on and terrific

Rating:

5.0

had a wonderful experience. young lady behind the counter was very helpful.

Rating:

5.0

There seemed to be some kind of flying bugs hanging around on the van and I noticed them when I opened where the gas cap is. Didn't notice them in the actual van though.

Rating:

2.0

I was not notified that you need the app now for reservations, would have been nice to know in advance. Gas gage was less than what was marked on the vehicle. Truck was dirty when picked up. I have had better service.

Rating:

5.0

Customer Service was excellent. They were patient as we filled out the app.

Rating:

5.0

Attendant was fast, friendly and efficient.

Rating:

3.0

Make sure the customer is aware of the U-Haul APP when dropping off rental after hours. It was only after getting home that I read the info about drop offs after hours. Paid the $20 for the next day check in

Rating:

5.0

Equipment was in great shape and worked perfectly. The only gripe was when returning the trailer, the man that disconnected the trailer was upset with me because the trailer extension harness was inside the rear hatch of my vehicle. I tried telling him I had my harness outside when picking up the trailer, but was told to put my harness inside.

Rating:

1.0

The U-Haul app is a joke. It’s a waste of time. It was so much quicker in the past when it came to renting a truck. The computers are slow, which adds to the stress. I was told my receipt would be emailed to me, I can’t even open the receipt. Go back to paper. The truck looked clean, but the seats smelled of old sweat and you’re lucky if you can see through the windshield it’s that dirty on the inside. I may have to pay more, but I will be checking in on Penske.

Rating:

5.0

Not a thing

Rating:

5.0

These guys were busting their ass to get people squared away. What ever you’re paying them isn’t enough.

Rating:

2.0

We waited two hours to get an auto transport as the system was down. We drove for a day and the straps came off the tire. We had to call for assistance and was told the strap was put on wrong. When we returned the transport they said the chain was too tight on the car. They had to deflate our tire to get the chain off so we could get our car off

Rating:

2.0

I am 68 almost 69 years of age. Not real computer smart! Went as far as I could on line. Ariber at the location to pick the vehicle up and was told that you do not have drop in service to rent vehicles. I explained several times to the counter person and was told no one does this anymore it is a company policy! I told her that if that is the way it is then I will go try to find another rental at another company. She then said since there was no one else waiting she would finish the order! My wife and I both said to each other after we were in the van - What an attitude! After leaving we stopped at our house to pick some things up and opened the back of the van, it was muddy and it looked like someone hauled hay or straw in it. I did a wick recon of it before we dropped it back off so I would not be charged for someone else’s mess. It was a very poor experience!

Rating:

5.0

personnel very helpfull

Rating:

5.0

The online pick-up was unexpected because of a change of hours.

Rating:

5.0

easy process, easy pickup, great customer service included! thanks, U-Haul, you are indeed a company for ordinary people, as expected!!!

Rating:

5.0

The employee that checked me in and hooked me up was awesome. They let me switch to an earlier pick up and that was hugely helpful and appreciated..

Rating:

3.0

Having to install an app to rent a van when I am standing there in the store IN PERSON is one of the stupidest fucking things I have ever experienced. Now all this extra data you have no business needing went to you, have fun selling it.

Rating:

3.0

Wow customer service was the worst Building was totally empty. Waited around for five minutes until someone finally showed up/was barely acknowledged. Very disappointed It certainly was not a good experience

Rating:

1.0

Person I dealt with to pick the truck up was awesome there's an older gentleman who works at the location that has a very very poor attitude I was having a rough day as is and the guy practically jumped down my throat for saying hell being expressive of how badly my day was going then when I dropped the vehicle off he had me standing there waiting for him to come out i feel like the whole experience was overpriced 85 dollars for barley 2 hours and 40 miles deff felt gotten over on especially seeing as i was forced to leave a 100$ deposit

Rating:

5.0

Your price was ridiculous to rent a tow.Dolly. Ninety one dollars, it cost me for less than twenty four hours. You advertise, I can rent a whole truck for 29. or $79.Why should a tow dolly be $91? I will never rent another one.

Rating:

2.0

When picking up truck it was a very rushed through check in. The app is way too much and takes twice the amount of time than just using a regular employee. Very confusing drop off experience! Way too much put onto the customer!

Rating:

4.0

Retes are a little too high for mileage

Rating:

5.0

Get this guy some help ffs you have one dude at this establishment running the entire show and he was great what is happening

Rating:

5.0

Return was a breeze, less than 5 mins. Staff friendly and extremely helpful.

Rating:

1.0

Your app based business model is enormously frustrating. The records for the truck were inaccurate in multiple ways, including the license plate, mileage, and original fuel level. When I checked out, it told me my original level was at 1/4 when it actually was about an eighth. Upon checkout, it told me that my original level had been 1/2 and unfortunately I had retained paperwork I requested from the agent confirming otherwise.This meant I had to wait over 15 minutes for the on-site agent to resolve issues at both pickup and return. I was on a time critical project and you guys delayed me on both ends.

Rating:

5.0

Very inviting location and easy to find. Quick, easy dropoff and very friendly service.

Rating:

5.0

I have no comments

Rating:

5.0

The van was awesome !! Ran and performed better than I could hope for !! I will rent again one day

Rating:

2.0

I talked to the owner Dave and even though the truck was a mess but I appreciated what Save is going through. We came to an amicable solution and I’ll definitely rent again from Dave. Thanks

Rating:

4.0

Although one of my uboxes were damaged from the forklift, the staff was friendly and efficient