Customer did not leave a comment.
Damir MCustomer Reviews for U-Haul Of Kenmore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Car wasn't ready on time. Was told it would be ready 3 hours after the time j said I needed it but agreed to wait. When I was called to come down as it was then ready I was made to wait 35 minutes before I was even seen to. What was the point of calling and saying come down now if you were going to make me wait that long. Staff were non responsive to my complaints of wait time.
Damien AThis is a great business. I like this business so much that I took a bus 30 minutes out-of-my way to use it.
Jeffry BThe employee's are friendly, smart, informative and just very nice to work with. Shout out to Olivia! She's got a bright future ahead of her.
CONSTANCE MStaff at the shop were friendly and helpful. The U-haul app is garbage - don't waste your time trying to check in with it. It did not allow me to upload information to verify my identity before being at the shop (I don't carry information like a passport, mail, or a lease on me). App would not allow me to upload photos of the truck which were required for checkout.
Ryland BMilage/Gas…I drove the truck per OD/U-Haul Records a total of 14 miles… I didn’t see the Rental Review doc sent via Text/Email until I had driven to Pacific Topsoils…well less than 1mile…at that time there was a discrepancy in milage of at least one mile…I think gas gage was off as well, though I wasn’t worried as I was going to drive a very short total distance, I thought less than 12 miles. Prior to returning truck I bought gas…1 gallon to cover milage as the truck indicated 12.0 mpg on the digital dash. When I returned the truck, the staff said I owed $10.00 more for gas used…something is screwy somewhere… I had to go buy ANOTHER 1.3 gallons to get the gage to visually match what was supposed to be my starting gage image of 1/2 tank…..that’s 2.3 gallons @ 12mpg or 27.6 miles to cover what now read 14miles on the gage after driving back to Safeway for additional gas. Just saying…this doesn’t make sense, and puts a BAD taste on an otherwise typically GREAT U-Haul experience @ Kenmore, U-Haul….
John sI rent mainly from this location due to availability but also the employees are super helpful and I appreciate them for that.
Joe AOnsite parking. Mike, the General Manager, was outstanding, the best Uhaul employee I have ever met and if you look at my history with Uhaul, that IS saying something. He should have a raise and effort should be made to retain him.
JOHN SPulled out with an 1/8 th of fuel in the tank. Put 8 gallons in the tank and returned it with twice as much gas. Still was charged 23.00. I'm not very happy.
Evan AThe owner/general manager checked the truck back in. He was extremely rude. I'm always happy to help a U-Haul employee check in the vehicle but this man never asked please for anything. He gave me orders like I was his employee who he treats poorly. I've rented from U-Haul at least 50 times and I have never been treated like this. I will never rent from this location again. If he treats his customers, this way image how he treats employees.
WILLIAM QGreat service
BOBBY TExcellent service from the staff and very easy check in & check out! When I need a rental I always choose this location!
Michelle BExcellent Customer Service
Tami VEveryone was polite, professional, and helpful. Can't do better than that!
Armand MBest U-Haul rental I've had
Anton SGreat customer service
Andrew BExterior of the van was dirty
john dGreat, friendly service pick up and drop off. Got in and out quick too.
Josh BManager Liz was extremely helpful and friendly
Paul JEasy pick-up. Team there did a fantastic job explaining the process and tow hook-up process.
Mike LStop with the 2nd verification phone call. Thats so stupid.. especially since ive rented from you before!
SIDNEY LI have enjoyed this local Uhaul team in years past. This time the guy who got me set up was def no a morning person. Morning a bad way. Just meh experience. Efficient to use a positive word. If I didn’t already know exactly what i was doing, I could have benefitted from ropes, blankets, and a dolly. But no updates this time..
John CThe trailer functioned properly, only small issue was a turn signal that went out a couple of times, managed to figure it out and it worked for the rest of the time.
Bruce SNot having parking on site is not ideal. It's well communicated but still an inconvenience.
Ray SThis Kenmore location is great. When I ordered the truck, it indicated pickup at another location in Sheridan Beach area and times were limited to 11AM-5PM. Turns out I could have gotten for longer but that wasn't an option when I ordered. Other than that, it was a very good experience and would do it again for next moves.
Lisa UUnclear drop off when uhaul is busy. Other than that, very easy and calm experience
Raymond YInspect the truck throughly. The A/C did not work properly. The passenger window seal was defective. The wind noise was so loud you had yell to have a conversation and it was impossible to hear the radio. The rear door spring was extremely strong. My wife could not pull it down.
Buddy MGreat customer service. Fast and efficient
linda GManager and staff always make sure Im taken care of
AUSTIN VCustomer service was excellent, today we were helped by a female team member (sorry I didn’t get the name!) she was terrific, warm and friendly and we shared a quick laugh when I asked about returning the keys (it was to a trailer and I realized after I said it, there are no keys). Another wonderful rental and I look forward to coming back to this location.
CLIFFORD JI reserved a 6x12 enclosed trailer. When I went to pick it up, it had a worn tire with steel cord showing through one of the treads. The attendant offered to substitute another 6x12 trailer, but that trailer had a nail in one tire that audibly leaked air when pried up. No other 6x12 trailer was available, so I had to rent a 5x8 enclosed trailer which did not fit everything I needed to move. That trailer worked OK, but one tire was worn to the wear bars (and therefore not strictly legal to operate) and the other was nearly worn out. Thankfully both tires stayed inflated during the 400 miles I put on it. The attendant did everything he could to help out my rental and provided me good service. However no one else was on site who could have swapped a good wheel/tire between the two 6x12 trailers that were there and could have gotten me on my way with a useable trailer. U-Haul apparently does not have good procedures for inspecting returned trailers and can let trailers with problems be rented out to their customers.
Michael LPersonnel made it easy to check out and check in the truck. Friendly and efficient.
Tamara MGreat price & friendly service! Very quick service! :)
Patrick RNice staff, computer system seems to be a bit slow both times I’ve used this location, but that seems like a larger uhaul issue
Peter BOnly issue was the company computers were down, but the App worked perfectly and was able to expedite the process.
dan wPick up was easy and efficient. Staff were very professional. This was our second time renting here and we would definitely use them again.
Sholto Sgood workers
Ben SGreat service, awesome team!!! Please upper management help them with the online services!!!
David CVery helpful employee ! brought truck there and had it checked in and I was on my way in 15 minutes.
Loretta HThe windows and mirrors were very dirty. I checked the tire pressure before my trip up to Bellingham and the front left tire was down to 40 psi (should be 80). The wiper blades were also hard and did a poor job of wiping.
James PGreat service. Check in and check out. Thanks guys.
Tyler JThanks, Mike!
James CGood service. Quick and easy.
Michael HThis U-Haul experience was the single worst experience I've ever had with any business ever. I relied on U-Haul to provide a service on a certain day at a certain time and they gave me one day notice that they were unable to do so. I spent thousands of dollars bringing all the pieces together to move my elderly parents and left town to be in Idaho to meet the truck. I brought all these pieces together and U-Haul was the weak link. I received zero support even in trying to make a difficult situation easier. I received a laughable discount even though I incurred additional expense to fly my driver in early, changing a ticket at the last minute, then Ubering over an hour to a different location to pick up a truck. Then, when we did get the truck, it was a complete piece of garbage and vibrated, rattled, and bumped all the way from Washington to Idaho. It was a miserable trip and we owe about 99.9% of that misery to U-Haul. I will never be using U-Haul again if I can possibly avoid it. I've never been so angry at a company in my entire life. Horrible experience. Would absolutely NOT recommend to anyone. Ever. For any reason.
WENDY KStaff was extremely helpful. Even though they b were busy, the attendant made sure he conducted the inspection when I returned the unit. I prefer that to leaving it after hours
Wayne PThank you
george wMy experience was pleasant. The associates were kind and helpful.
Eusebio GGreat staff! Awesome customer service.
Mathew MAlways dependable staff on hand.
Ryan CExcellent- The Boss runs a tight ship! Thanks.
Emmett KEmployees on-site were great. I'm rating below average because I arrived for my 9am reservation right at 9am. I waited in line 27 minutes to pick up my already-reserved car. As far as I was able to tell, there was just one employee working the busiest timeslot of the day.
Madeline BReserved a 20 ft truck online and through the app. Arrived and the truck was not there. Settled for a 10 ft truck which was double the mileage, double the gas, and double the cost
Philip EReturn process was seamless and very efficient. The gentleman that helped us was awesome!
Kathy H